Drinkstuff.com - Keeping You Entertained

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Established in 1977
Unfortunately, due to a technical fault, our
telephone lines are currently unavailable.
Established in 1977
01763 264 280
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Delighted with item and with customer service. Very good. I will most certainly use the company again."
Julie Smithson, Tue 25th October
"The wine rack is perfect. Everyone has commented on how lovely this is. It really finishes off the kitchen beautifully. The only problem is that it has to stay full which is very difficult in our house. Going to have to ban my friends from coming round for a glass of wine now. (Unless they bring their own). A huge thank you for a quality item at very reasonable price."
Frsn clegg, Mon 24th October
"Fantastic mirror ball drinking cups. Every home should have them. Order smooth and delivery swift. All great."
Clare Burgess, Mon 24th October
"Found bar stuff on line, just needed some bits and pieces for the pub, good quality, very good prices, delivery was quick. Will be using drinkstuff again in future."
sally murray, Mon 24th October
"Great service and packaging outstanding."
Anne Falconer, Sat 22nd October
"Great price, great delivery times, great customer service! Will definitely be back."
Katie Gotheridge, Sat 22nd October
"I have ordered goods from Drinkstuff before and have been pleased. This time I ordered two wine boxes with accessories as gifts and they were much more stylish and better quality than expected. Notified at all stages of delivery which was prompt and on time. All in all, really impressed with product and service."
Sharon Stephens, Sat 22nd October
"I had the most pleasant dealings with a very helpful agent. Very helpful and polite. I would recommend the company to anyone."
Mr David Brown, Sat 22nd October
"They were sent just in time, they look very nice and strong at the same time and are perfect for client meetings. We are very happy with them!"
Stanhope Capital, Thu 20th October
"Really pleased with my purchase, lovely item and great communication! Really wide range of products and plenty of choices! Keep walking and entertain the customers!"
Aleksandar, Wed 19th October
"Fast efficient service, good value and great gift ideas."
Angela Mitchell, Sun 16th October
"I purchased a 3 bottle wall mounted rack. It wouldn't screw together and would not hold any bottle. I was sent a replacement, but the same problem occurred. I recommend a different retailer."
drinkstuff says: We can advise that the supplier on this item has been notified and is looking into the matter. We issued a refund to the customer once we were advised the replacement we sent was faulty.
Will Davis, Sun 16th October
"Awesome service, product and super quick delivery!! will definitely be coming back for more!"
Lyci, Sun 16th October
"makes a change to use an easy follow, honest website that is then backed up by a fantastic and efficient delivery. The order was packed well and exactly as described."
Russ Smith, Sun 16th October
"It's the first time ordering with drink stuff, my first order was sent to me with the wrong contents, I then sent one email and straight away they emailed me back dispatching my actual order which I received promptly! Thanks drinksstuff! Mistakes happpen and you were on point with your response."
Tania Trustum, Sat 15th October
"I bought this set as a birthday gift for my son. He was extremely pleased with this unusual gift and is working his way through the book!!"
Margaret Kerr, Sat 15th October
"The items I ordered were not to my liking therefore I sent an email to the returns address before sending anything back as instructed on the customer service page only to hear nothing back so instead of waiting for a response that I clearly wasn't going to receive I sent the item back tracked for a full refund and emailed customer services telling them I had done so, again I heard nothing. In the end I had to call the company just to get a response from them and they confirmed they had received the item and issued a refund. Despite having never received a reply to either email they are quick to email me for feedback !!!"
drinkstuff says: We will contact the customer directly regarding the comments you have left.
Sarah Kennedy, Sat 15th October
"great service & good quality"
Joanne Smith, Thu 13th October
"Very professional. My order was delivered When they said it would be. Will definitely use again."
Steven parker, Thu 13th October
"The lady I spoke to was very pleasant and diligent and helped me to get an urgent order into London via next day delivery. A gift for a very happy friend. Would definitely use drinkstuff again, and recommend them to others. Curtis"
Curtis Ryan, Wed 12th October
"Product was all good, delivery was fast."
Dean, Tue 11th October
"Excellent service and prompt delivery. If only all online business was like this."
Geraldine Long, Tue 11th October
"Excellent product; fast delivery."
Ernest Bullock, Mon 10th October
"Just a bit of a mess really. Initially I put the wrong post code due to a typo (my fault granted). I would expect that the address would be checked as a result but instead the parcel was just left at a random address. I was away for 2 weeks and got the message that the parcel was delivered but on my return and talking to my customer found out it had not been received and then discovered what had happened. I called you to explain and the first attempt to rectify the problem was to get the courier to go back and pick up the parcel and redeliver. A week later I'd heard nothing and checked on progress and nothing had been done. Attempt two to resolve issue was to re-order and deliver with the correct postcode. On contacting my customer the next day delivery you offered was not convenient so I called to amend to following day. This cancelled postcode change so I got a message saying again there was no one at (false) address so they had not delivered. I called and got the postcode changed again and delivery was booked to the correct address. I then get call the next morning and you only have 3 of the 5 coolers in stock. After everything else I was pretty annoyed. So as it stands my customer was waiting nearly a month for something I promised them and I now don't know when the rest of the order will be delivered. Please get in contact ASAP and I look forward to getting my full order fulfilled. I'd like to add I spoke with Steph who was extremely helpful and did what she could to rectify the issue. There just seems to be way too many steps in the process of getting an order out where something can go wrong. Reagrds Toby"
drinkstuff says: We have contacted the customer directly to sort the issue out and will advise on the missing items.
Toby, Mon 10th October
"Drinkstuff have quality products and deliver goods very promptly. The 35ml pourers are a great addition to my bar alongside the colourful unbreakable shot glasses. Highly recommend and will be purchasing again. 5 star service."
Rikki, Sun 9th October
"Great with champagne. Was a great treat for a weekend getaway"
annette harris, Sun 9th October
"good service sorted every thing out ok"
steve hardiman, Sat 8th October
"The Items were as described , very quick delivery , fun ,good quality items . . I Would recommend this company and I would use them again .All items were packaged well. Everyone Loved the fish bowls Thank you"
kim Hoare, Sat 8th October
"Once more I am very impressed with the service from Drinkstuff. All items arrived on time and as described. I have had no issues at all. The glasses are excellent quality and value. Cheers!"
Toni Hundle, Sat 8th October
"Bought 6 tall slim glasses and they are super hubby very pleased with how they look. Great for a brandy and coke and for a pina colada. Very happy with purchase and with the delivery will recommend to anyone."
Eleri Owen, Wed 5th October
"Nice good quality fridge well packed with prompt delivery"
Michael, Wed 5th October
"Product looks good and it's great to have a jug with a capacity of 600ltrs. Most other jugs are 1ltr or more which was too big for me. I use it for custard and it's so handy to make this up in advance and know that it will keep hot ( I take the lid off to pour ) Excellent delivery, only two days, good to know there are replacement parts available and thank you for providing a land line number in case a customer needs to make contact. Product arrived securely packed."
Heather Dyer, Tue 4th October
"I was looking for a carafe for my restaurant and found it here. Customer service is second to none and very quick delivery. Well done! keep it up."
M Yadav, Tue 4th October
"Bought a Layzspa from you. No issues with order, free next day delivery was just as it said. Contacted customer services to enquire about delivery who were helpful and courteous. Price of product was the cheapest I had found, by quite a long way. Would recommend."
Stephanie Race, Mon 3rd October
"Purchased 6 C&S Open Up Soft Wine Glasses 16.5oz / 470ml having read both the makers description and other reviews. We have tried them now with red, white and rose wines and, at least in our opinion, these glasses really do make the wine taste better. The service from Drinkstuff was excellent. We did have an initial issue that two of the glasses were damaged when we received them, but just one email to Drinkstuff and only 2 days later the defective glasses had been replaced. Would recommend bothe the glasses and Drinkstuff."
Richard Bowen, Sun 2nd October
"Great service, great product!"
Alison robson, Sun 2nd October
"My order arrived without delay. The glasses are a lovely deep blue and are just what I was looking for. Slightly concerned that they might be a little fragile, but for the price I think they're great!"
Rosemary Mills, Sun 2nd October
"Great customer service, good quality product, well packaged, quick delivery"
Lorna Wallace, Sat 1st October
"Excellent service provided!"
Stephen Murphy, Thu 29th September
"great value products. Superfast delivery and great after sales service. Buy with confidence."
jill, Wed 28th September
"This was a really basic Boston cocktail mixer set. The muddler was flat and just not nice to hold, everything arrived slightly sticky - and the box was roughed up and not very nice. I bought this as a present to my boyfriend, and actually took everything out of the box and put in a tube i bought separately because the packaging was THAT nasty. I also had to wash everything as it was so sticky... Anyway, not a terrible kit, good for the price I guess!"
drinkstuff says: We do not appear to have been advised of any issues and we do like to encourage our customers to contact us if there are any issues. We will contact the customer directly to resolve the issue.
Lolly, Wed 28th September
"I have bought numerous things and the company has always packaged well and sent as soon as possible. My products have been good quality to price and very happy. My last purchase however was a different matter as after preordering the del sol triple dispenser I was unhappy with the quality of the product. On talking to C.Services they arranged an immediate replacement of faulty items. On inspection I still felt it was substandard for their usual quality and asked for refund. They promptly and efficiently processed this. 👍🏻 Not many companies would do that with apologies too. Will buy again! Great company and love products! The issue is with manufactur quality control! But the company will respond positively! Love it!!"
Sam Topping, Tue 27th September
"I have bought numerous things and the company has always packaged well and sent as soon as possible. My products have been good quality to price and very happy. My last purchase however was a different matter as after preordering the del sol triple dispenser I was unhappy with the quality of the product. On talking to C.Services they arranged an immediate replacement of faulty items. On inspection I still felt it was substandard for their usual quality and asked for refund. They promptly and efficiently processed this. 👍🏻 Not many companies would do that with apologies too. Will buy again! Great company and love products! The issue is with manufactur quality control! But the company will respond positively! Love it!!"
Sam Topping, Tue 27th September
"They were very helpful on the phone delivery was spot on and a first class service would highly recommend"
Mark Bentley, Mon 26th September
"Excellent communication. Next day delivery. Highly recommended."
Julie Park, Mon 26th September
"Excellent product love the hot tub better then expected and really pleased with the service from this Company , we pre ordered and were kept informed regulary about the stock and the expected delivery date ."
David, Sun 25th September
"Very fast delivery, well packaged and very good quality"
ken gunn, Sun 25th September
"I purchased this unit because with the hot weather and everything I was sweltering. Being disabled meant I was having to get up to the fridge in the kitchen get a drink return to my chair. Rinse and repeat to infinity. Enough was enough. I decided to get a mini fridge. Drinkstuff had the largest cubic capacity mini-fridge available at the time so I ordered one. Well delivery was quick and the fridge is PERFECT. I had to laugh at the size of the box the fridge came in though - talk about BIG the actual fridge and box were lost inside it. Setup was easy, though getting to the back of the unit for the thermostat was a pain (literally) as it requires bending down. The unit has now been running for a fortnight and is extremely quiet. There is an almost inaudible click from the compressor every half hour or so, but it keeps all my bottles of juice cold. As regards capacity it holds several 2L boxes of juice and six upright 2L fizzy drink bottles. Basically an extremely good buy - makes me wonder why I didn't get one years ago. Well done Drinkstuff!"
Andrew Walker-Shard, Thu 22nd September
"I have the glasses they came reasonably quick witch is great .they seem to very dirty and frosted very hard to come off .if it comes off. Any tips on how to get them clean?"
drinkstuff says: We can advise that we have contacted the customer directly to resolve the issue.
Jack, Thu 22nd September
"This was the first time I had placed an order with drinkstuff & I was not disappointed. The arrival of the ordered shot glasses, was extremely prompt , well packaged but not excessively so. Just perfect for the occasion of a wedding that I had ordered them for, good quality at an extremely reasonable price. Good communication from the company from the time ordered to their arrival. Would definitely recommend."
Daphne Morgan, Wed 21st September
"Great service with an exceptionally fast turn around on placing orders. Well packed items. Will definitely use this company again and i have recomended them to others."
Michael Canale-Parola, Mon 19th September
"I bought jug and glasses for a warm up a few weeks before Oktoberfest with friends. They arrived in good time and also well packaged."
TACIA MEMORY, Mon 19th September
"Beer glasses just what i wanted and arrived on time with no hassle."
mark mardell, Sun 18th September
"I emailed drinkstuff to give me information about the freeform trays and they responded immediately and then I placed my order."
Stavroulla Ouloupis, Sun 18th September
"Easy to place order. Goods received in perfect condition and in good time."
Arthur S McCune, Sun 18th September
"I stupidly left the number off the address of my items. I contacted customer service who sorted my problem by calling the courier and changing the address on my account so I wouldn't have this problem again. They were very quick and polite. When my items arrived they were well packaged and just as described. Great quality items. I will definitely be using this site again."
Michelle, Sat 17th September
"Ordered various items and pleased with the quality and price of everything. Delivery was prompt and items well packed."
CJ, Sat 17th September
"Pleased with glass have had a few comment's my only niggle is i wish the glass was a bit thicker ,other than that happy with everything else.... ordering/delivery etc.,"
malcolm smith, Wed 14th September
"good quality and attractive glasses. fast and efficient delivery service. will use again."
Michael Hodkinson, Mon 12th September
"User friendly webshop, fast delivery. All nice and easy. Highly recommended."
Taylor, Mon 12th September
"amazing value, very well packed, however one piece came with bit of sharper edge then expected. Apart form that amazing"
Monika Saleem, Fri 9th September
"I didn't know weather to put a 5 star or a 2 star but decided on a 2 star due to the fact that it's a 21st birthday gift for my son and the whole box was damaged and items thrown all over the box which was disappointing as it's a gift but don't know weather that was due to transit.can also give it a 5 star for quick service arrived in 2 days of ordering.😕😢"
drinkstuff says: Please accept our apologies, we have contacted the customer by email to advise we can issue a refund or can replace the order.
Kim, Thu 8th September
"Wiil definiteley purchase from here they have absolutely everything plus speedy delivery - well impressed"
Annette Higgins, Wed 7th September
"I paid 12.99 delivery to get it delivered the next day, only to find 3 out of the 5 bottles smashed! It was in bubble wrap so not sure how that really happened unless it was done before packaging!"
drinkstuff says: Please accept our apologies, the customer has been called and a full refund has been issued.
Sammy, Wed 7th September
"The products that I ordered were wonderfull and like in the picture. The delivery was fast, so I recommend drink stuff Web site!"
kavita mariacaterina carrara, Tue 6th September
"My order was delivered within 3 working days. The delivery driver carried the items into my log cabin due to the fact they were quite heavy. Easy to put up and we have been using the bar since. Excellent service would order from drinkstuff again"
David Gravenell, Tue 6th September
"The title says it all. This wasn't a big order but it came promptly, well but not excessively packaged and without any undue charge."
Martyn Hathaway, Mon 5th September
"The items arrived very quickly and well packaged. So pleased with my order and they all complement my new outside bar. Have recommended this site to other friends who were equally as pleased with my purchase. Awesome - what else can I say. Thank you."
Jane Smith, Wed 31st August
"Great product, good quality. Full satisfaction"
Zara, Wed 31st August
"Good quality items."
Zara, Tue 30th August
"Great service, no faults."
Zara, Tue 30th August
"This company is great, I have had no problems.. Prompt delivery and superb customer service."
Zara, Tue 30th August
"I have bought many items from this company and I am 101 % satisfied with the item and the quality. Great customer service, have recommended this company to many friends."
Zara, Tue 30th August
"Easy to order what we needed, delivery was as stated. Great, will think of you next time we need to order anything!"
MB, Tue 30th August
"good range of items, in stock, competitively priced and delivered on time."
nicki throogood, Tue 30th August
"I have ordered several times from drinkstuff and can say that Tony from customer service provides an excellent support, with fast and kind replies! Order was each time received in a very fast time period and I will definitely stay a loyal costumer :)"
OZREN BOZIC, Sun 28th August
"I would like to thank you for the quick dispatch of my order (5353626) 1st time customer but I was disappointed that my order wasn't complete when I unpacked my delivered box, I had ordered 100 Black Swirl Picks but only 25 was in the order. Upon sending an email to make you aware of the missing items Grace Jackson sorted the missing order over a couple of emails & the remaining items arrived a few days later. I didn't add on my emails to Grace that Yes the picks were black & swirled at the top but it had a ball on the end so it wasn't a pick style as advertised in the website photo. I also asked Grace as a possible good gesture if the missing order could have been mixed with black & clear swirl picks but you don't do mixed packets. I would order again without hesitation & recommend you to family & friends. Regards James MacKenzie"
James MacKenzie, Sun 28th August
"Great service and very reliable, fast and great delivery. Would certainly use again and recommend it to others thank you."
EILEEN MARTIN, Sat 27th August
"I was very impressed with a) how easy the website was to use; b) the fact that I could track my order and that it arrived exactly when I was told it would; c) the quality of the glasses that I received, which were also very reasonably priced. I would definitely recommend drinkstuff!"
Karen, Sat 27th August
"Great service loved the ice machine"
Andrea Magold, Sat 27th August
"After a tricky start and a misleading picture of the 1/2 pint plastic tumbler (looked strong and hexagonal), and a delivery of damaged items you sent a refund and a replacement pack of 50. Well recovered service and prompt attention to the problems, and yes, I will use you again. Thank you"
Tony McGarry, Thu 25th August
"Great selection, good delivery times..."
Ian, Thu 25th August
"Great service from ordering to receiving, will definitely use again for future purchases. Customer Service outstanding and exceeded my expectations."
Jacki, Tue 23rd August
"Brilliant for most drinks, fab size, highly recommend them.😎"
Vandebar, Mon 22nd August
"I recently visited York with my daughter, we stopped for coffee and loved the cups. After a little research I found them on your website. Despite being a small order I couldn't have been made to feel like my order was more important. Really fantastic service. Beautiful product and fast delivery. 10 out of 10."
Jan Wilson, Mon 22nd August
"Very happy with my purchase, looks great. Excellent service. Thanks."
justyna, Sat 20th August
"I have found this company to be above average in there customer service and willing to make things as easy as possible when ordering. Highly recommended company. Will be using again for sure. Thank you Drinkstuff."
Neil Slack, Sat 20th August
"4 lovely, high quality ''glasses''. Decent value and arrived promptly. Couldn't ask for more"
MK, Wed 17th August
"easy to order and quick delivery - kept fully informed of the delivery time slots down to the hour - very impressed"
julie gibson, Wed 17th August
"This was bigger than we thought. It would have been nice to have a motiffe on the side. This was used as a present and the person was very pleased with it."
Peter Farrow, Wed 17th August
"Ordered 1342 on a Wednesday delivered to Germany on Saturday morning can only be described as excellent!"
Malcolm Petfield, Tue 16th August
"I have placed a few orders with drinkstuff and the order service is superb. cannot comment on customer services as i have never had any problem With any order i have made."
Mandy Robotham, Tue 16th August
"Excellent service and good quality glasses. Unfortunately I ordered the wrong size. My fault."
Norman Bishop, Tue 16th August
"Very happy with items ordered , cost and service."
Carol Dix, Sun 14th August
"Ordered a 900 pound bar for my apartment. The couriers called to arrange delivery, I explained that I live on a 2nd floor apartment etc..... "Not a problem" they said.... Driver calls the next day and refuses to deliver it! He said he's outside but can't deliver inside an apartment block. I explained that Neither drinkstuff or the couriers had stated this when I ordered and that my wife was home alone with our 5 month old daughter. He said he'd drop the "Pallet" off outside the apartment block and that's all he could do! I said what good is that? I wasn't home from work for several hours after and he said it weighed about 50kg. There was a lift in the building and the driver and his mate wouldn't even put it in the lift to just 2 floors above ground. Waste of time and a joke of customer service, as DrinkStuff called me shortly after to rearrange delivery and I told them if the driver isn't willing to deliver to an apartment block with just myself able to lift (if I'm home that is and I work 5 days a week!) then they'd have the same problem and it's disgraceful that no one considered this before taking my money. The lady I spoke to didn't bat an eye lid when I told them I didn't want a real-delivery and to return it for a refund. I was refunded relatively quickly but the whole affair has ensured that I would have no faith in ordering anything from here in future with such a dire logistics partner."
drinkstuff says: Thank you for your comments, we would like to apologise for the problems you experienced with the delivery of your order.
We will contact the customer directly to resolve the issue.
Chris, Sat 13th August
"We ordered some oval base glasses and gin "balloon" glasses. Both sets of glasses are really great quality and very good value for money. Really pleased with both sets of glasses, they were really well packed. Would certainly use drinkstuff again."
Paul Howell, Sat 13th August
"This is the 4th time we have used drinkstuff and the service has been exemplary on all occasions. The product is always as it is described."
Alan Hunton, Sat 13th August
"Fast efficient service would use and will be using again shortly."
Bev, Sat 13th August
drinkstuff says: Dear Serdal

We can see that we have spoken to you today and the issue has been resolved.

SERDAL, Thu 11th August
"A truly impressive amount and range of stock. I found everything I needed and more. Shipping was also very quick and packaged extremely well. Will definitely be using drinkstuff from now on."
Si, Wed 10th August

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