Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Placed an order just before going on a holiday and received it whilst away. When I come back and checked the order more than a week after it is delivered, realised that the order was short and only half of the order is delivered even though it shows full on the delivery note. Spoke to a very helpful lady when I phoned and explained the situation.She sent the remaining straight away without making me feel I was lying (which some companies do when you contact to complain, especially some ten days after the goods were delivered.) Happy with the items and very happy with the customer services. Bulent Dilek Kahve Cafe Bar"
Kahve Cafe Bar, Thu 11th June '15
"I ordered a lay-z spa it was meant to get delivered just to find out that it had the wrong postcode down it was meant to be in Leeds but was sent to Liverpool which was a mistake on your behalf as that one mistake sent my parcel 73 miles in the wrong direction."
drinkstuff says: Customer contacted us this morning and we apologized as this was an error on our part when taking the order. We have refunded the customer the carriage costs and the order will be them tomorrow.
chris, Tue 9th June '15
"Great service from the team. Would recommend to anyone"
Chris, Mon 8th June '15
"Thank you for sending exactly what I wanted and very quickly"
Felicity Detemple, Mon 8th June '15
"excellent product and arrived efficiently. Only issue was that immediately after i ordered it, i saw it on another website 20 pounds cheaper, which was disappointing."
drinkstuff says: Have contacted Mr Budd regarding the price difference and advised we do look to price match on items if found cheaper on a different web site
Nick Budd, Mon 8th June '15
"Product arrived in good time but there was a bash at the bottom of the ice bucket"
drinkstuff says: We have contacted Mr Reid to offer a replacement or refund
Mr Colin Reid, Sun 7th June '15
"Made 2 seperate last minute orders. Both came super fast. I was kept informed of the order/delivery at all stages. Cost less including next day delivery than to buy from Argos and Menkind. Awesome! Thank you Drinkstuff - we will definitely be buying from you again!"
Katie Thomas, Sun 7th June '15
"A few weeks back I purchased a lay z spa for my girlfriends birthday , both of us are amazed with the quality of the spa .. I took some time to read up on different spas and I would recommend this to anyone .. The guys at drink stuff where very helpful, I called them in the morning to order the spa for collection and it was ready by midday , their service is second to none. I will be using them in the future and recommending them to friends and family Thanks guys"
Grant Dickens, Tue 2nd June '15
"Everything great, very happy . But disappointed with the store and serve set. Should they have an O ring seal if so I'm missing them, they all leak, so are pretty useless Please advise Thanks Andrew"
drinkstuff says: We have contacted the customer to either offer a replacement or a refund of the items
Andrew Rogers, Tue 2nd June '15
"Good quality, excellent service and very fast delivery. Product arrived perfect conditions. Thank so much"
Belén Fernández, Tue 2nd June '15
"Really easy to order and quick delivery. Thanks guys our home cocktail bar is nearly complete!"
Chris, Tue 2nd June '15
"Delivered on the day requested and on time. Thanks to the all the team at Drinkstuff"
Hirst Priory, Sun 31st May '15
"I was a bit nervous when my item arrived as I never had cocktail shaker before but was due to a 60's party and cocktails for my girl friend . You know what I shouldn't have worried as we had a great time and the cocktails were fantastic even think about opening a cocktail bar now. the little book is really helpful"
Renia, Sun 31st May '15
"deilvered on time, well packaged too, very impressed"
michelle stodart, Wed 27th May '15
"Fab product we just love the hot tub and the delivery and service from this company was fantastic. We needed it delivering to our holiday home on a certain date and we only gave them 2 days notice and it arrived perfect. Thank you"
A FENWICK, Wed 27th May '15
"Excellent service. Order received damaged two times. Immediate replacement, without any obstacle!!!! A+++++"
L.Bolis, Tue 26th May '15
"Also quick and as described, very easy to use website and always seems to list new interesting bar and glassware items too."
J Gray, Mon 25th May '15
"Great wine rack. Thank you"
Rachel Hicks, Mon 25th May '15
graham stewart, Mon 25th May '15
"Good price glasses with speedy delivery"
Steve, Sun 24th May '15
"Out of stock asked to be informed when stock was in was emailed ordered 2 items 36 hours later delivered very well packaged"
Mr S K Isted, Thu 21st May '15
"The team dispatched my order very quickly. It arrived very well packed. One item was missing from the parcel but I gained an extra item which Drinkstuff kindly let me keep. My replacement was dispatched the same day and arrived in no time. What more can you ask for?"
Paul Kilford, Thu 21st May '15
"I am very happy with your service."
Raul Martinez Ballesteros, Wed 20th May '15
"Good quality products provided at very reasonable prices with very prompt, securely packaged delivery. This was our first order and I must admit that we are very impressed so far."
Paul Huxtable, Wed 20th May '15
"Very good service. Thank you"
Mark Price, Tue 19th May '15
"I bought a Boston cocktail shaker set as a present for friends who just got engaged and I'm sad to say I was extremely disappointed by the look and presentation. The box arrived absolutely battered to pieces it was so bad I had to take everything out and give it to my friends out with the box. The glass which came as part of the shaker set was dirty and the whole thing was just looking very sad and disappointing. I would unfortunately not recommend this product."
drinkstuff says: We have contacted the customer to sort this out as we were not informed about the issues
Hayley, Mon 18th May '15
"fast delivery good communciation about order status well package."
Tracy Howarth, Sun 17th May '15
"Received order promptly and kept informed throughout, would recommend and ordered again without hesitation."
Fred, Sun 17th May '15
"These guys have a superb amount of kit for anything you could possibly think of relating to drink or food. I bought a barman barware kit and am supremely pleased with both the quality and value of the purchase. One thing I would say though is that for some reason it was shipped to me in a box 3 times the size of the product. Whether an oversight or just a necessity of generic packaging it just seemed a bit wasteful."
Joseph bell, Sun 17th May '15
"I ordered the beer bong on Friday for a party I was having on the Saturday so paid extra for special delivery, the bong came on time but there was the tap missing from the bottom, not happy"
drinkstuff says: We have contacted Mr Stokoe to advise we are happy to replace or refund.
As with all products that arrive damaged if we are notified of an issue this is standard procedure.
Glyn Stokoe, Fri 15th May '15
"I've only ordered from this website 2 times and both times I was not disappointed! The delivery is fast, the packaging is safe and the products are of good quality!"
Alina, Thu 14th May '15
"Nice boston set for good price. Definitely recommending"
Aga, Tue 12th May '15
"Lay-z-spa Palm Spring Price & Delivery Service Spot On Only Just Put It Up Today (11/05/15) Looks Cool Cant Wait To Start Using It THANK YOU"
Gordon, Mon 11th May '15
"Running a bar in Spain has its challenges when it comes to service and price! Drinkstuff never fail to deliver (5 working days to the bar door) and prices that are hard to beat. I would highly recommend using Drinkstufff to anyone out there in the Bar business as you will not be disappointed. Thanks again and when stock run low, you'll be the first people I'll contact."
Jaqueline Cross, Mon 11th May '15
"I purchased a number of items from drinkstuff.com after finding them via a search engine. The website is easy to navigate and I ended up ordering more than I planned as their were so many useful products on offer. I was completely satisfied with the delivery process and kept up to date at all times. Will definitely be returning."
Duncan Maidment, Mon 11th May '15
"I ordered 16.5oz high ball tumblers and I received 15 3/4oz"
Laura melville, Sun 10th May '15
"Great service very fast delivery very pleased will use again."
Graham Cook, Sun 10th May '15
"Quick and easy, and good advice, will be back!!"
Steven James, Sun 10th May '15
"This is my 2nd order from Drinkstuff, excellent service and high quality jugs. I am very pleased and would definitely recommend. Thank you."
Mair Robers, Sat 9th May '15
"I ordered 3 dispensers and some other stuff and got a huge package delivered to my doorstep within a week. Furthermore the goods where packed in very safe surroundings, so I couldn't have asked for more. Top marks from a very satisfied and returning customer!"
Jeannie Lucas, Thu 7th May '15
"Hi, my product has not arrived yet. Could you let me know when it will be arriving please? Regards, Alex"
drinkstuff says: On checking the tracking the order had been delivered to incorrect address. Tried to contact customer on 7/5/2015 but do not appear to have had a response. Have resent the order on a next working day service with a different courier service and advised the customer
Alex Hackett, Wed 6th May '15
"Second time I've used this company. Excellent range of products, fair prices and good delivery."
Nigel Power, Tue 5th May '15
"I received an envoice of 199,88€ and i paid 278,99€ and 6,25€. I asked why i paid this and i received the same envoice of 199,88€ . I have to justify to my comptability why but no help of drinkstuff...i m always waiting and i hope a payback of the 85€ i paid for no reason"
drinkstuff says: We have contacted Mr Michael to advise the following
The €278.99 is the Euro total he would have seen by switching the currency on the site, and the �199.88 is what he actually paid in pounds at an exchange rate of 1.3957.
It displays like this during checkout
(Exact price to be charged in GBP: �199.88)
maranno Michael, Tue 5th May '15
"what more do you want!"
James, Mon 4th May '15
"I found this website easy to use and the transactions simple. Delivery was speedy, I'm very pleased with the whole experience."
Denise, Mon 4th May '15
"Good quality goods, despatched extremely quickly. An all-round excellent service. Thank you."
Ralph Thomas, Mon 4th May '15
"Excellent service from the company. Goods dispatched quickly and packaged really well, loads of extra packing material to ensure it's all safe. Very happy with the service and I would use again and recommend."
Stephen, Sun 3rd May '15
"I ordered 48 cups and saucers for our Village Hall, with Simon Gascoyne. Simon was extremely helpful and our order arrived within 24 hours."
Jean Haycock, Tue 28th April '15
"Easy to order from - everything nice and clear. Service was prompt and arrived on time within the one hour slot that I was notified about (and had chance to amend). Overall very good customer service - thanks"
Simon Wilson, Tue 28th April '15
"My order was fuss free, it was processed and delivered within a very swift time and I am extremely happy with the product supplied. I would definitely use Drinkstuff again, I found them to be very reliable. Thanks for the speedy service."
Michelle Powell, Tue 28th April '15
"Unfortunately I had a small problem with some glasses (can happen with 'fragile' stuff), I contacted Drinkstuff and they resolved immediately. Very quick I had my order. Satisfied."
Corinna Langi, Mon 27th April '15
"Thank you so much for my mason jar glasses. They are perfect! Very very quick service, nothing damaged, kept in touch - fabulous Thank you very much!"
Stevie, Mon 27th April '15
"The plastic cups were good quality at a good price however I paid extra for next day delivery but having been home all day did not receive my order. It was finally delivered to a neighbour the following day when I was at work"
drinkstuff says: Customer has been contacted and we have refunded the next working day delivery charge.
Sue Mercer, Mon 27th April '15
"Excellent service goods arrived on time well packed we are very happy with the glasses we got"
john, Mon 27th April '15
"I have been trying to find a source of the type of glasses which we used at school, simple and tough. Drinkstuff has them and delivered them promptly at a very good price."
Neil Hockings, Mon 27th April '15
"I bought a Heineken pint glass, which came in a set of four, at no extra cost. It arrived in excellent condition, well worth the money. The delivery was really quick, with emails and text messages, keep me informed, as to when my parcel would arrive. I even received a text message, informing me the hour my parcel would arrive, so no need, for me to wait at home all day. I highly recommend this company 100%. An excellent item and service."
Sean Mc, Sun 26th April '15
"My order arrived within timescale and was packaged extremely well. I have no complaints at all and would thoroughly recommend others to use website."
Lynne Murray, Sun 26th April '15
"Great for small parties, easy to set up no regrets"
Monique, Sun 26th April '15
"quick delivery and good quality products at affordable prices. Will definitely use drinkstuff Again"
Ben Jones, Sun 26th April '15
"Excellent service and very fast delivery product arrived perfect but now I have noticed that the colour is starting to come off in a couple of places does spoil it a bit but otherwise it's OK"
Julie Bratley, Sun 26th April '15
"We are very pleased with our Miami hot tub. It arrived within a day of ordering. It Is very easy to set up. It heats up to 40 degrees and is easy to maintain. I would definitely recommend this product."
jacqueline, Sun 26th April '15
"Was looking for some quirky items and certainly found them with Drinkstuff. Fantastic variety of products, good value and very quick delivery. Highly recommended."
Samantha Edwards, Sat 25th April '15
"The glasses I ordered were just as advertised and delivered promptly. A good on-line experience, thank you."
Anthony Lambie, Sat 25th April '15
"Were sent a gift via Drinkstuff from a family member but were unable to use it. Customer service team were very understanding and helpful, allowing us to return it and have a credit applied to an account for our own use so that we wouldn't need to let our family member know their gift had been returned! Subsequent deliveries were prompt, and one minor error with the order was rectified immediately. Very happy to deal with such a lovely and helpful team."
Happy Customer, Fri 24th April '15
"We're pleased with the look and size of the wine cooler but disappointed that it doesn't have the Temperature Control that is mentioned in the User Manual. I have no way of setting the desired temperature."
drinkstuff says: We are in the process of contacting the supplier to see if we can get anymore information for you regarding your comments
Meriel Murray, Wed 22nd April '15
"Excellent service and items. Will definitely be using these guys again. Thank you"
Gavin Beyer, Wed 22nd April '15
"Very satisified by the item I ordered and the service I received. Thank you."
Tim, Tue 21st April '15
"Goods well packed, fast delivery will shop again"
Mary Craig, Mon 20th April '15
"second time for using this company, brilliant delivery times and excellent quality"
leslie brown, Sun 19th April '15
"The matting is fairly good, but it curls completely and has to be weighted at each corner ????"
drinkstuff says: Mr Weir has been contacted and we have resolved the issue.
Jim Weir, Sun 19th April '15
"Orders are processed and dispatched speedily. Products ordered and received are super quality and well packed and delivery is prompt! I would recommend this site as one of the best. Well done Drinkstuff - keep up the good work!"
Cindy Hallatt, Wed 15th April '15
"I tend to be a bit generous when pouring spirits; not necessarily to the taste of my guests. In the past, I've bought the optics you stick on the bottle when it's upright but they've always malfunctioned very quickly so this time I opted for the double jigger; it's got a 25ml measure at one end and 50ml at the other. The steel is great quality; just rinse and dry after use. You can fill the measure right to the top without spillage; I have no idea how that works but it does so you don't waste a drop. Overall, I'm really delighted with the product. It came pretty quickly too so would use this company again if I need to."
Alison B, Tue 14th April '15
"Arrived really quickly and was very pleased with the quality. Thanks very much"
susan maiden-dalton, Mon 13th April '15
"I ordered the twin glass punch barrels and some kilner bottles. Exactly what I wanted and much cheaper than other options I'd found. Great quality and absolutely no worries about delivery of glass items, extremely well packaged! Would definitely use again when looking for similar items."
Laura, Mon 13th April '15
"Great. No probs at all."
Arthur Gibson, Mon 13th April '15
"I found the website pretty clear & delivery came quicker than what I expected which was good when the products arrived I was happy with them would use this website again"
Magz Devlin, Sun 12th April '15
"Time & Time again DrinkstuFF deliver the best products at the best price, no gimmicks here!"
Steven, Sat 11th April '15
"we had some problems getting the fridge delivered as they were not able to deliver to France but instead to friends in Uk however the help given was excellent as was the delivery service."
David Taylor, Sat 11th April '15
"We were really pleased with the '18th birthday vodka luge'. The ordering and delivery were very efficient, the luge looked great with its blue lighting and the ice stayed frozen for longer than we expected - a great success!"
Carol T, Thu 9th April '15
"Once again glassware ordered and delivered hassle free. Wonderful service."
Nigel Watson, Thu 9th April '15
"Delivery very quick and well packed."
caroline carroll, Wed 8th April '15
"Trouble-free ordering, item arrived safely and on time and was very carefully and effectively packaged (being very fragile). Had no need to speak to drinkstuff staff, but - judging by the effectiveness of the order and delivery process - I have no doubt I'd find them helpful and supportive, keen to provide a good customer experience. Many thanks! PS: Have since broken one of the four glasses, is there a way or getting a replacement that doesn't involve purchasing another 4?"
drinkstuff says: Thank you for your comments, we have resent one of the glasses for you on a standard delivery so it will be received within 2/4 working days.
L. Mottram, Wed 8th April '15
"I could not fault the ordering experience, customer service, speedy delivery of products supplied. A very positive experience, thank you."
Christine Greenfield, Wed 8th April '15
"Really happy with my order of wine glasses. Delivery came on time, well packaged and no breakages!"
Alison, Tue 7th April '15
"Excellent and unique items and extremely reasonable. Winner!"
Paul Roberts, Tue 7th April '15
"Ordered as a gift, packaging good, quality appeared good, liked inclusion of recipe book."
hazel faulkner, Tue 7th April '15
"I have just recently opened a new business and ordered from Drinkstuff the service was excellent and the quality of the items I ordered is second to none. I will be back when I need other items thank you."
Scott Gartside, Mon 6th April '15
"Excellent service, excellent product, highly recommended."
HR, Sun 5th April '15
sue kirkaldie, Sun 5th April '15
"Excellent product and super fast delivery. Very happy customer"
Kelly Lewis, Sat 4th April '15
"love the quality. the price. the ease of ordering. the speed of delivery! just great. thanks"
steve hancock, Sat 4th April '15
"Easy web site to use, very quick delivery, 6 'new' shape champagne flutes received, really lovely glasses, excellent value. Thank you!"
ROY BAYLISS, Thu 2nd April '15
"So good to deal with as company who have friendly and efficient staff able to process your order without pushing to get you to commit to other products or wasting time advertising their web site. Quick, easy, friendly and a great quality product. All boxes ticked."
Ric, Wed 1st April '15
"the wine tags are useful in my wine cellar. the wine accessories add to my wine enjoyment."
julian pearson, Tue 31st March '15
"Great range of products at affordable prices, super fast service, highly recommended."
Susan Dolphin, Tue 31st March '15
"I am very pleased with my order. thank you."
Debbie, Mon 30th March '15
"Quick delivery, martini glasses were shorter than expected. Still good. Great price for everything. Recommend this site :)"
rebecca saxon, Sun 29th March '15
"Very helpful telephone staff think his name was simon spent time explaining boxes it was no trouble to him and made me very confidant about the company I was dealing with Excellent delivery every time ,ordered one day delivered next day what more can you ask The secret garden"
The secret garden Patricia mee, Sat 28th March '15
"Thought I'd surprise my mum with this present after a hard week at work. Thought this would be a funny yet appropriate gift. She loved it so thanks."
Dan, Sat 28th March '15
"Excellent service, good website, quality products. Will shop again at Drinkstuff!"
Luigi Di Caprio, Thu 26th March '15