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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Glasses good, just took a bit longer than expected to arrive."
Jackie Glazebrook, Tue 11th June '13
"I am very happy with my new hot tub and the swift and speedy service which got it to Jersey, I had to make a couple of calls regarding tracking and was greeted with friendly staff. I will be dealing with drinkstuff again."
Mr Graham, Mon 10th June '13
"Items as described, with prompt dispatch and secure packing. Surprised the company was so close to my home address. Thank you for a really great service."
Len, Mon 10th June '13
"The service was excellent and fast. I was well informed about the delivery. And it did arrive on time. The product is just what I needed."
Odile Kipling, Thu 6th June '13
"Yet again a terrific service, quick, reliable and carefully packaged goods. I am not surprised though as you continue to impress me with your efficiency and amaze me with the range of products available on your website. All the glassware I buy from you is awesome and all my friends ask me where I got such nice glassware from, I am delighted to refer them to you. I certainly will come back to you for more glassware and bar accessories as I need them. I can't sing your praise enough. Thank you for being such a wonderful and reliable business."
David Edwards-Loaring, Thu 6th June '13
"I ordered something for my brother's birthday choosing next day delivery. I then found out that next day delivery didn't apply to Scotland. I cried help and within minutes an email came back stating that this order would get individual attention to get it there on time. Lauren did what she promised and the package was delivered in time - even to Scotland. Many thanks."
Annie Lewis, Thu 6th June '13
"Great user friendly site, easy to browse and order the exact item. Delivery was brilliant giving an actually time of delivery. The party fridge is a great addition and our party goers were impressed with their chilled drinks as are we it is great and looks fantastic."
Elaine Charnock, Wed 5th June '13
"I was sceptical about this but, as it was so inexpensive and I am thoroughly fed up with juicing lemons and ending up with more pips than juice, I thought I would go for it. I am so glad I did. It really works a treat and I just put it back in the fridge still embedded in the lemon/lime for re-use... no muss, no fuss. And delivery was very fast, too. A super gadget from a very nice retailer."
Jenna Cox, Tue 4th June '13
"Excellent service, goods were exactly as described, were posted promptly and well packed."
Alan Homer, Tue 4th June '13
"I work in the customer service business and I have to say, these guys provide amazing customer service. Good products and reasonable prices too. Well done guys!"
Lisa Jones, Mon 3rd June '13
"Quick courteous service. The goods were amazing and exactly what we needed."
Goldie Junik, Mon 3rd June '13
"Excellent goods and service"
Graham Blundred, Mon 3rd June '13
"Excellent service even when there was a couple of breakages the help line staff was superb & replaced them the very next day, will definitely use them again and recommend them to anyone."
Kevin Conway, Mon 3rd June '13
"A++++++"
Scott Russell, Mon 3rd June '13
"Searching for the many items was made easy as the search box is very intuitive. Delivery as promised and packed with due care to the contents. Will definitely be using you guys again. Thanks."
Neale Jones, Mon 3rd June '13
"My item was broken when opened, contacted drinkstuff by email straight away, had a quick reply and a replacement was sent out, which I received 4 days after. That's what I call good customer service, thank you drinkstuff."
Nicola Preston, Sun 2nd June '13
"I needed pint and half pint glasses for a family birthday party, but did not want 'bendy' glasses, I wanted something a bit firmer. I was confused by all the different types of plastic listed for glasses on the website, so called the number and spoke to a very helpful lady who talked me through the various types. I got exactly the type of plastic I wanted, and the delivery arrived very quickly. Thank you."
Sara Milburn, Thu 30th May '13
"Items were a great price, dispatched on time and very pleased."
Lee Waymont, Wed 29th May '13
"Was looking to fill a gap with a built in wine rack finding this site with the option of having it made to fit was great and the price was less than buying several small ones and fixing them together the on line calculator was ideal and ensured I ordered the correct amount of holes. Thank you, service and item A1."
Pat Richmond, Wed 29th May '13
"When we received our product there was two parts of it missing. After contacting your company this was rectified immediately with an apology. Although it would have been preferable to have the product in its entirety first time, the speed in which you rectified the problem was outstanding."
Gill Backhouse, Tue 28th May '13
"Absolutely fantastic. We bought the cocktail accessory set and have used all the items on several occasions over the last few weeks - delighted. The set came well wrapped and was delivery within the timescales agreed."
Doug, Tue 28th May '13
"Thank you for a really great service. All arrived as described and quickly."
Jamie Coronna, Tue 28th May '13
"Love my tropical fruit coolers, thanks very much for a quick delivery."
Phyllis Hosie, Mon 27th May '13
"Goods delivered at the time & date promised and at last year's prices. Full marks."
Frank McChrystal, Mon 27th May '13
"Products were high quality however the packaging was damaged and I was surprised at the lack of packaging considering there was glass inside."
drinkstuff says: Thank you for your feedback Gemma. This has been passed on to our warehouse packing team to take in to consideration.
Gemma, Mon 27th May '13
"I bought: Hawthorne Cocktail Strainer, Memphis Straws Black, Free Flow Pourers Black, Stainless Steel Muddler, Aluminium Ice Scoop 5oz, I'm very happy with these products. The delivery to the Netherlands was a bit expensive, but it was worth it. I ordered at Tuesday and received the products at Friday. Perfect!"
Sven, Mon 27th May '13
"Your site was easy to use very clear the order arrived quickly, very good service, thank you."
David McFee, Mon 27th May '13
"Very pleased with these glasses. My husband prefers the tankard type of glass for his beer. So he was well pleased too! Speed of delivery and price excellent. Thanks."
Ruth Ellison, Mon 27th May '13
"The courier had been unable to deliver my parcel as I was out and the company phoned and e-mailed to arrange an alternative delivery date at a time that I would be in with no extra charge. My son has yet to try out his pizza blade so unable to comment on quality - but it looks good!"
Jo Billingsley, Sun 26th May '13
"Awesome, good quality service, delivery was quick and could choose a delivery date which was great! Product was also in mint condition and was confident that if something were to go wrong with the item I would have similar quality customer service =]"
Cal, Sun 26th May '13
"We ordered a wine fridge, which arrived quickly, but on setting it up one of the buttons did not work, I contacted drinkstuff and the next day a courier came and collected the old one and delivered a fully operational fridge, which is excellent. Excellent service and product, would recommend. (My husband wants another one for red wine!!!)"
Lorraine Apolon, Sun 26th May '13
"Great Value + Great Service"
Steve, Sat 25th May '13
"Ordered school milk bottles which are so sweet, almost too good to use. The paper straws also look great, and are a good length. Thanks also to the customer service team who arranged a next day delivery replacement as the courier lost the first parcel."
Sue Denmark, Thu 23rd May '13
"Having found a small cast iron skillet on drinkstuff, that I'd been searching for for months, I was equally delighted by the excellent service. The website was well laid out and easy to use, the ordering process was very straight forward, and the delivery service was very prompt. Perfect."
Steve Leaver, Thu 23rd May '13
"I bought 6 of the 1tr Ecken Beer Steins and although they were packed very well unfortunately one of them had got chipped. I phoned up the following morning and a replacement was sent out straight away. I wouldn't hesitate to order again from these guys, great service."
Dan, Thu 23rd May '13
"Nothing negative to say about this transaction, all positive."
Richard Stanton, Wed 22nd May '13
"Great product, good value, great site, quick delivery. Good service. Both product and site highly recommended. I will use this site again."
Sonya, Wed 22nd May '13
"Very pleased with the quality of the roulette wheel, solid and nice wood. Also very pleased with the delivery, received a message to indicate time and came within timeslot - very pleased all round."
Julie Fleming, Wed 22nd May '13
"Your company always gives me great service... thank you."
David Hartland, Wed 22nd May '13
"Extremely satisfied with my order! Quick delivery, reliable and everything accurate. Great value for what I got. Both were presents and went down a treat! Glad I found this site :)"
Caitlin, Tue 21st May '13
"I have bought things on two occasions. Both times the items were very reasonable, delivered promptly. Great service, I will be coming back."
Alistair Cain, Mon 20th May '13
"Have ordered stuff from here a few times, and always been happy with things - wouldn't return for more if I wasn't :-)"
Chas, Mon 20th May '13
"Great transaction, good communication, great products, will order again."
Jyoti Parmar, Sun 19th May '13
"Excellent service, good quality glasses, will definitely be buying some more and recommend to others. Very good!!"
Bryan Kishtoo, Sun 19th May '13
"I ordered a mounted bottle opener from another site which never arrived and was given a refund after 6 months. The item was for dad Christmas present so he was disappointed not to have anything at Christmas. Then I can across this site which had the exact same product but £5 cheaper! I ordered the bottle opener and it arrived the next day. Fantastic service, quick delivery and great gift for my dad. Cannot recommended this site enough."
Aisling, Wed 15th May '13
"This was the first time I had ordered from drinkstuff so it was fingers crossed time for me. However, I need not have worried at all. My goods were delivered on the arranged day with a choice to track my delivery up to its arrival. I was constantly updated and kept up to speed. Fantastic service and I will definitely use drinkstuff again and again. Well done and thank you once more."
Denise King, Tue 14th May '13
"Product was slightly more brittle than I imagined but not enough to complain about. The service however was exemplary."
Nigel Higgs, Tue 14th May '13
"An excellent service from start to end. Birthday presents for a landlady's 50th and was very happy. Thanks once again."
Ian Hart, Tue 14th May '13
"Quick delivery by good courier, parcel undamaged but sadly 2 of 24 glasses broken. Customer service immediately offered to send out 2 replacements or credit, took credit option and it was applied to my card straight away. Very impressed will definitely use again :-)"
Tony King, Tue 14th May '13
"I've bought cocktail making equipment twice now from drinkstuff and both times it has arrived promptly, been well packed and is of good quality. Also, it has been great value. Thanks, chaps."
Mike Payne, Mon 13th May '13
"I ordered my product on the 29th April and was still waiting for it on the Friday 10th May. I rang 3 times on the 3rd and no one got back to me, it was my fiancés birthday on the 5th and it was for his birthday. I then had numerous phone calls telling me it had been delivered and it hadn't. I then had a call to say it hadn't been delivered and it had been lost!!! eventually I got my product with another courier on Friday 10th. I have never had problems with drinkstuff before though, I do use them regularly and will continue to use them."
drinkstuff says: We're sorry that you had these issue with your last order Kelly. Thank you for making us aware of the problem so we can get it sorted, we have been in contact with our rep with our courier, as this was below the standard of delivery service we usually receive from them.
Kelly Dalton, Mon 13th May '13
"Excellent customer service along with prompt delivery service. Will definitely order from this company again. Really pleased with the purchase we received."
Marion, Thu 9th May '13
"I searched the internet for glass bottles to serve water and other drinks and found that drinkstuff was very reasonably priced and there was a lot of choice. Delivery was quick and my only moan was that the bubble wrap around the bottles was so good it took me a while to open them!!! I will be back."
Jayne, Wed 8th May '13
"I was really happy with service. Delivery was quick, came with in time scale given. Items were as described and good quality."
Susan Heath, Wed 8th May '13
"Very happy with my order all items received on time, will definitely use again and again."
George, Wed 8th May '13
"Very pleased with choice of products on offer to purchase, some unusual and interesting, good quality. Prompt service and well packed. Will certainly purchase from your company again."
Lynne Williams, Wed 8th May '13
"I ordered some very delicate glasses - beautiful LSA champagne saucers, they were very well packaged and arrived safely. I also ordered a bespoke whiskey glass which comes with it's own ice mould. It's a novelty type thing but also a very nice looking glass! There is a huge range of choice on this site and I could have easily picked a dozen other glasses that I liked."
Helen, Tue 7th May '13
"Have ordered from drinkstuff for years and always received prompt, efficient service. Many thanks."
Melanie Hawes, Mon 6th May '13
"Fantastic service and great product. Received my order quickly and am very happy with it."
Jeanette Mellor, Mon 6th May '13
"Perfect! My dad loved the stainless steel measures. Swift delivery and very reasonably priced."
Kirstie, Mon 6th May '13
"Cannot fault drinkstuff. The items I ordered were delivered quickly, were well packaged and are good quality. Thanks so much."
Coriander Dean, Mon 6th May '13
"The order arrived on time. The quality of the plastic beer glasses is just as described; very high quality. I would both recommend & would definitely reorder through drinkstuff."
Iain Stewart, Sun 5th May '13
"Excellent quality goods, service hassle free."
Jim Wood, Sun 5th May '13
"Product is as advertised, quickly delivered. Will buy from you again."
Song, Sun 5th May '13
"Fast delivery, reasonable price, pleased with product!"
Jane Salmon, Sat 4th May '13
"Purchasing the goldfish bowls was a simple and quick process. The whole transaction took minutes and with next day delivery the process was a straightforward and efficient purchasing experience. Thank you."
Jacquie Richards, Wed 1st May '13
"Very speedy delivery and great service. Had a broken cup when order was received, telephoned and was given an apology and told a replacement would be sent immediately. There was no quibble or hesitation. Received the replacement within days. Very impressed and will definitely use again. Well done for great customer service, that's a rarity these days!"
Beverly Boreham, Tue 30th April '13
"Great value, great products. Will use drinkstuff again."
Seb Munsch, Mon 29th April '13
"I was struggling to order via the website over a weekend, which I found out subsequently was because I had not registered. However, the telephone number was easy to locate and the person who took my order was very helpful. The goods arrived in 5-6 days and seem to be of very good quality. I haven't put them to a good test yet, but they are certainly well constructed and seem robust. It would have been nice to order in packs of 6 (or order them singly) instead of the pack of 10, (ideally I wanted 12), but as they were exactly what I wanted, I placed the order anyway. I have been struggling to find any small round plate-mats. Why don't more people make small round plate-mats instead of massive square or rectangular ones? Plates are usually round, and it's nicer to have the cutlery beside the mats rather than perched on the edge of the mat. I would definitely order again from drinkstuff."
Jan, Mon 29th April '13
"Very quick delivery and the wine cubes were very easy to assemble. They look great especially when filled with wine bottles."
Nick Thompson, Sun 28th April '13
"Very impressed with the quality of the packaging and the speed of delivery. The wine glasses are a lovely shape and good quality. One happy customer."
Chris French, Sun 28th April '13
"They have a big variety of products and they are delivered fairly fast."
Diego, Sun 28th April '13
"Just what I was needing at the time and in the quantity I needed. Excellent delivery time. First class."
Douglas Mackintosh, Sat 27th April '13
"I received very good service, fast delivery and the product was very well packaged. The product was a small gift and was very much appreciated. Thanks drinkstuff."
Ian Drummond, Thu 25th April '13
"I was thrilled to find this beautiful china so keenly priced. I fell in love with the design as soon as I saw it, but it was too expensive from the store. I hunted about online for quite a while for the best price and delivery options. The whole set arrived the very next day and we have used it everyday since as it is perfect for casual and for parties. Highly recommend this site!"
Hannah Johnson, Wed 24th April '13
"drinkstuff have been very helpful in supplying the wine racks I needed. When stock has been unavailable I have been able to pre-order which has been useful. The racks are solidly made, which was what I needed as some of the wine will need to be stored for several years. I will be back if I need more."
Stephen Morrice, Tue 23rd April '13
"Very good service."
Glyn, Tue 23rd April '13
"Delivered when expected, fragile glass items packed well. Very happy."
Jennifer, Mon 22nd April '13
"V efficient and products are very nice. Highly recommended. Thank you."
Gill Hennebry, Sun 21st April '13
"Bought the Acacia wooden serving board. Very good quality and great value for money. Service and delivery were very good. Loved the product and would but from this site again."
Shirley Nickels, Sat 20th April '13
"My order arrived very quickly and I was very pleased with my Champagne glasses with Crooked stems. The order had been carefully packaged and I would order from drinkstuff again."
J Newey, Fri 19th April '13
"I recently ordered the Cadillac sofa from your company. I would like to say how pleased I am with the sofa and also the superb quality of service. From the initial order to the delivery it was absolutely first rate. My couple of emails were replied to quickly and the delivery was made on time. Even the delivery driver helped me unpack the item and struggled with me to get it in the designated room (in the end I had to take a window out - which if I hadn't insisted he should go, he would have even helped me with that - thoroughly nice chap!). Anyway needless to say I think this is the best company I have dealt with for a long time and will definitely recommend you and use you again. A genuine 5 star company!!"
Jason Gigg, Thu 18th April '13
"Looked high and low for good quality cinema seats. Dealt with Tony who provided fantastic service, agreed for me to come down a look at the seats. The seats are of fantastic quality and great value for money when compared to the many others I looked at. Delivery was fast and as promised with very courteous delivery guy. So impressed with the 4 seater in my home cinema, I decided to order another chair just 2 days later to make a 5 seater bank. Think you would be hard pushed to beat these chairs at this price point (I also visited a company who had the "Front Row" seats, these by drinkstuff are far better in my opinion (comfier and look better) and represent great value when you consider the extras like drink cooling, heated and massage seats etc. Very pleased!"
Joe J, Wed 17th April '13
"As always service was excellent and delivery was quick. We shall use you again."
Laurence Cope, Wed 17th April '13
"A beautiful eco-friendly product which came very professionally packaged and arrived very quickly after I had placed my order. 10/10"
Mimosa Percy, Wed 17th April '13
"Great value for money; quick, reliable delivery."
Lynn Stephenson, Wed 17th April '13
"I ordered a large quantity of items for Wedding. I was very pleased with the quick delivery and the quality of the items which were exactly as described. Would definitely use drinkstuff again. Many thanks :-)"
Maddy Hoath, Wed 17th April '13
"Contacted to advise one of optics I had purchased leaked and their customer service was brilliant. Replacement sent without question. Not often these days do you receive this response from companies after they have had your money."
Mr Barry Pruett, Tue 16th April '13
"I recently purchased a champagne bucket which came with a screw missing for the handles, I emailed customer services who got back to me within a hour letting me know that they were sending the missing screw out to me which I got within a couple of days (I know it was a little part but couldn't find I similar screw to fit) I never write reviews but feel the need to do so with drinkstuff... Thank you for the great service and excellent item."
Kaz, Mon 15th April '13
"Many thanks to drinkstuff for another smooth order and delivery. Will be back again!"
Shaun Gravenham, Mon 15th April '13
"Had to wait a lot to get my goods. The ladies on the phone very helpful and the fact is that the delivery was delayed a lot was not drinkstuff staff's fault. I would order again if there was an option with other options for delivery."
Attila Juhasz, Sun 14th April '13
"I was really happy with the service provided by drinkstuff. They kept me well informed of progress with my order - I knew exactly when it had been dispatched and it arrived quickly. Always useful as to ensure someone is available for signature! Would definitely use again."
Rachel Ladd, Sun 14th April '13
"3/4 glasses arrived smashed as they hadn't been individually wrapped, so smashed against each other in transit. When I requested a refund I was given back 3/4 of the amount (not counting postage)! Who does that?? What would I do with one wine glass? Anyway, I emailed again and the remainder was refunded. As it happens I didn't like the glass any more either! I have bought the same set before twice, and the stem has now changed so that it's thicker - the picture on the website is of the previous style though I think..."
Catherine, Fri 12th April '13
"We ordered 3 bar stools which are great for the price. The delivery process was perfect - got text the morning due to be delivered to say within what hour of that day it would be delivered."
Jan, Fri 12th April '13
"Ordered online, immediate confirmation of order followed by confirmation of dispatch! Goods arrived the following day! Amazing."
Dawn Ackland, Wed 10th April '13
"I was extremely impressed with the way the product was delivered to my door, although the same cannot be said for the courier who dropped the package over the 6 foot garden gate onto a flagstone floor. It was only due to the great care in which the product was packaged that the glasses survived. A great product package with care. Thank you."
David Bunn, Tue 9th April '13
"The items were delivered really fast, and the price was the cheapest I could find anywhere."
Paul, Tue 9th April '13
"The products themselves were here extremely quickly and were in perfect condition. I am extremely pleased with everything!"
Kieran Goodey, Mon 8th April '13
"Thanks, fast delivery and no problems."
Lorraine Wyse, Mon 8th April '13
"A very large selection of drinking glasses with various quantities on, an easy to use website. A choice of delivery times with an indication by email of when the delivery will take place."
Mervyn Vallance, Mon 8th April '13

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