Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"More than happy with customer service, had a broken glass in a pack of six but it was replaced and arrived next day intact!"
Mrs Janet Hopper, Mon 1st October '12
"Order this product for a friends leaving present. It arrived the following day as stated and at the time stated. This was a fantastic gift however the only thing I would say is that it could have been packaged a little better."
Leena Mistry, Mon 1st October '12
"Very pleased with the quality of the champagne flutes
and the super fast delivery. Cheers!"
Sally, Sun 30th September '12
"Order delivered really quickly, and packed to perfection. Glasses are a present, and look lovely."
Christine Chesworth, Sun 30th September '12
"Ordered and paid for one day, glasses arrived the next. Nice touch with e-mail advising of delivery. Will use again."
Bijou Bottles Ltd, Fri 28th September '12
"My son runs a pop-up burger and cocktails firm (The Young Pretenders) in Holland. He needed some English style beer mugs
and I was tasked with getting them. After an internet search yours was the very best option and so I ordered. I am glad I did because you more than met my expectations and the mugs are being used in Amsterdam this evening."
Patric Baird, Thu 27th September '12
"Great range of quality products at reasonable prices - found a professional frying pan
for my new induction hob, stylish and practical spice rack
, colour coded chopping boards
and even little cocktail items
which are ideal for an adult's Christmas stocking. Enjoyed browsing their website and will return next time I need something. Customer service
outstanding. Helpful staff when I placed the order. E-mail to confirm date and time slot for delivery (very quick). Wrong spice rack delivered first time but a phone call produced sincere apologies and swift delivery of the correct item. You can''t fault them. Will definitely use again."
Helen Cole, Thu 27th September '12
"Was disappointed with the length of time this took to deliver - not drinkstuff's fault as they tried to sort it out, fault lay with carrier. When item received was slightly bent but didn't have the heart to send it back as it was already late for a birthday present so fixed it ourselves."
drinkstuff says: We're sorry for all the issues you had with this order Sue. If your items ever arrive to you with some damage, please don't hesitate to get in contact with our customer services department. Please see our email to you regarding this matter.
Sue Wild, Wed 26th September '12
"Pack of stainless steel drinking straws
arrived 2 days after dispatch. Excellent service and product as described. Email updates on order progress."
Ray Wilkinson, Tue 25th September '12
"I was a bit dubious at 1st, as I have never ordered from this website before but the items that arrived were in immaculate condition and it looked like proper professional equipment. I shopped around and all department stores - even Tescos sold cocktail shakers on their own for the same price but weren't as nice looking / solid as this one. I got the whole lot with the little cocktail recipes booklet for a really really good price, and the delivery was just in time for my brother's birthday (as I bought it for him). I will defo use this website again!!"
Chloe, Tue 25th September '12
"Well done to you, having arrived back from holiday to my parcel that had been delivered while I was away I found that a pack of the glasses were missing. I read on my invoice that you have to ring about missing items within a time scale which I was out of due to holiday, but nevertheless I still called and your staff couldn''t have been more helpful, they put the missing items in the post no problem and they arrived within a couple of days. I have since recommended your site to quite a number of friends so hopefully you will get orders from them. A very big thank you to you & all the staff."
Janet Jenkinson, Tue 25th September '12
Lynne, Tue 25th September '12
"I was amazed by the range of glassware available from the company and I had no difficulty in finding exactly what I wanted. I didn''t book an express delivery but the order arrived in a couple of days or so. The order was for a total of fourteen glasses, of which six were in a dedicated carton inside the main box. The remainder were all individually packed in copious bubble wrap and the empty space in the carton was filled with air bags. I think I could have thrown the box down a cliff without there being any breakages. The glasses, whilst not being expensive ones, are all beautifully finished with all nicely rounded edges etc., giving a feeling of high quality beyond the price I paid. The entire experience with this order was very good indeed and I recommend this company to anyone wishing to obtain virtually any type of glasses at a reasonable cost with first class service."
Roger Withenshaw, Tue 25th September '12
"Really happy with my order, great value for money and a very speedy delivery, thank you."
David Milligan, Tue 25th September '12
"I am super impressed with my order! I was informed from purchasing the status of my order and even to the point where they gave me an hour time frame for delivery (which was completely accurate!!!) Very happy with the product - good quality and my friend was chuffed to bits with her gift!"
Niki, Tue 25th September '12
"Thank you for your service. Although I did not get all my order at one time. I phoned and provided the information which was missing, and the order was resolved without any hesitation. Thank you again."
Mrs S Kelleher, Mon 24th September '12
"Excuse my English, this is not my native language: I ordered some drink stuff for my boyfriend in France. It was a real pleasure to order from this site, specially because they told me my order will come in one week, and I had my stuff after 3 days! A quality service provided by a quality team, just as polite as English can be. Greetings from France!"
Helene, Sun 23rd September '12
"I received my Layzee Spa
quickly and it's the best investment I have ever made, the kids and myself are in there every day, it is great. I would definitely use drinkstuff for any further orders, thanks guys."
Vanessa Palmer, Fri 21st September '12
"Easy no fuss to place order and excellent delivery service."
Lynn Ackroyd, Fri 21st September '12
"Quick delivery, good condition, overall pleased with the service."
Nick, Wed 19th September '12
"Would like to thank u for the excellent service. Optics
already up on the wall, look brilliant will certainly shop again with drinkstuff, cheers, Cliff."
Cliff Harries, Wed 19th September '12
"We ordered some spa filters
on a Sunday afternoon and were astonished to receive them on the Tuesday. Very well done."
John England, Wed 19th September '12
"Item arrived very quickly, and very well packed. Already had positive comments on the mini freezer
from visitors. Very pleased. Many thanks. Cermal"
Colin Mortimer, Wed 19th September '12
"I would recommend lay z spa
- kids loved it and every bit as relaxing as any fixed hot tub I've been in. Back up service is brilliant I had a fault with my pump and the company was easy to deal with, no waiting in queue to getting talking to helpline and brand new pump sent out immediately. I can't praise this company or lay z spa
Andrew Connolly, Wed 19th September '12
"Lovely product. Exactly as advertised. Prompt delivery would definitely use again."
Julie McBride, Wed 19th September '12
"I am American, but I am living in the Netherlands for six months. None of the European friends I've made have ever used red solo cups
(or "American party cups
") before, so I decided to show them what beer pong and flip cup are all about. I received the cups in a timely manner and am excited to use them tonight. Thank you, drinkstuff!!"
Erin Phillips, Tue 18th September '12
"Although demand for flair equipment is low in this country as a flair bartender I would appreciate a broader selection to choose from. e.g. bar blades, Flairco bottles, DVDs etc.. Overall though good service and would use again."
drinkstuff says: Many thanks for your comments Luke. We always appreciate suggestions for additions to our product range, it's good to know what is in demand so we can help source it and introduce it to the people that require it.
Luke Kendall, Tue 18th September '12
"This was ordered as a birthday gift for a friend. The package arrived quickly although the delivery driver did not knock or ring the bell, I happened to step outside and saw it on the porch. The box was wrapped very well and in good shape when it arrived. The gift recipient was thrilled with the gift and is interested in similar items."
David Winstead, Tue 18th September '12
"Excellent service, prompt delivery. Two of the items and a small leak as sometimes happens and were instantly replaced without hassle."
Alasdair Murray, Tue 18th September '12
"Many thanks to Lauren for going out of your way to resolve an order error on my side. Very professionally handled."
David Hearn, Tue 18th September '12
"Very good service and quick delivery. Glasses came packaged really well - there was a box in a box full of bubble wrap. Products were awesome, thank you."
Lucy, Mon 17th September '12
"Great products @ good prices. Would recommend to anyone. Some truly awesome products on here."
Mike McHugh, Sat 15th September '12
"Product was great, service was great (did what it said on the tin)."
Brian Cotterill, Sat 15th September '12
"Good product. When that glass of white or rose wine is not cool enough, just pop one or two pink elephants in the glass. There's no dilution, as with ice cubes. Brilliant!"
Jean M Buchan Webb, Fri 14th September '12
"Great prices and fast delivery, loving my new cocktail making kit
P Heselwood, Thu 13th September '12
"Timing of delivery as well as the time, effort and diligence put into individually wrapping each item in my order was nothing short of miraculous, I cannot thank you enough."
Chris Muldoon, Wed 12th September '12
"Absolutely love the plastic shot glasses for jaeger bombs
, can't wait 2 use them next weekend on our 90s weekend at Butlins Skegness, bring on the jaegermister n red bull woohoo."
Amanda Griffin, Wed 12th September '12
"Good communication and quick delivery - it's all we ask for!"
Gary Jeal, Wed 12th September '12
"Very good company, had an issue with amount sent and customer service
fixed this straight away."
Tracey Winterson, Wed 12th September '12
"Excellent service all round. Kept up to date with delivery slots. Very pleased with product. Would recommend and use again."
Kim, Tue 11th September '12
"Good value for money and good customer service updates about delivery. Fast delivery service."
Tasneem Hussain, Wed 29th August '12
"Love my items and great prices quick delivery and well packed. Thank you."
Cristine Foster, Tue 28th August '12
"Excellent customer service and super quick delivery."
Vicky Baker, Tue 28th August '12
"We ordered the above Spa and although we were given wrong information initially about the delivery date, and then the wrong Spa was sent, as soon as we spoke to the customer services at drinkstuff they arranged collection the same day and arranged a Saturday delivery of the correct Spa. We really appreciated that as it meant we could get the Spa all set up in time to enjoy the rare nice weather we had that weekend. Well done for sorting out."
Mark Butler, Tue 28th August '12
"The cocktail shaker set
I wanted was out of stock, but I received an email a few days later to say it was available again, and the set arrived promptly and at a very good price. It was sensibly packaged to prevent damage in transit. As it was a gift, I tarted the packaging up a bit. It was a hit with the recipient!"
Jude, Tue 28th August '12
"My item was out of stock. I was e mailed within a week that it was available. The order was handled efficiently and despatched quickly. E mail communication re. delivery time was good. 12 glass items arrived on time, well packaged and in perfect order. I will use this company again."
Mrs Susan Wake, Tue 28th August '12
"Delivered on time and as required."
P Baybutt, Tue 28th August '12
"Hi, very pleased with your service, however, I had to have my order delivered to my daughter in UK because you delivery charge to Spain was very very expensive, I think around 30-pounds which I felt unreasonable for such a small and lightweight package. I would be interested in your comments. John D."
drinkstuff says: Thank you for your comments John. Our delivery charges reflect the prices given to us by our courier - because of the geographical restrictions of most UK couriers the prices are given per parcel, regardless of size.
John Drummond, Mon 27th August '12
"I am very pleased with all of my glasses from you. A very quick service and beautifully packaged. I will not hesitate to recommend your site to friends and family, and will certainly use your company in the future. Thank you for a very pleasant experience."
Mary Driver, Mon 27th August '12
"I was worried about using a site I have never heard of before. But the service was brilliant. They emailed me the day before to advise me that my package will be posted out the next day. They then email me during the day to advise what time my package will be arriving."
Fiona, Mon 27th August '12
"Excellent service! Bought the son of habichi bbq
for our friend for his birthday over the bank holiday. Our friend was absolutely delighted with it, does what it says on the packet, it ticked all the boxes, great price, just what every bloke needs. The service was superb, despatched the very next day free of charge via courier service, whom I must say were very courteous and efficient. I have no problem recommending buying from drinkstuff, very impressed with everything!"
Patricia Cole, Mon 27th August '12
"Good delivery service, no breakages, very satisfied."
Mrs K Rogan, Sun 26th August '12
"Very happy with product and delivery."
Steve Orchard, Sun 26th August '12
"Although my order was a relatively small one this company delivered the best on-line sales experience that I have ever received - and I am not noted for being over-liberal with my praise. Their management of the delivery process was frankly awesome."
Simon Doherty, Sun 26th August '12
"Very pleased with service, no messing about from start to finish, good product at good price, will def use again!!"
Andy Croucher, Sun 26th August '12
"The mirror was lost by DPD and therefore never delivered. Chris, the man I phoned about the missing mirror dealt with the problem very well and dispatched a second mirror that day. Sadly that too was lost or misplaced by DPD. A second phone call cancelled both orders and a refund was given. drinkstuff did well, DPD failed."
Lynne Morrison, Sun 26th August '12
"Ordered the large ice bags
.... They arrived promptly and are fantastic! Great service."
Sharon Hall, Sat 25th August '12
"Beautiful margarita glasses
. Quick delivery, Packaging faultless, Fair price! Wonderful service! No hesitation in recommending drinkstuff. Will use again. Many Thanks!"
Doug MacLeod, Sat 25th August '12
"Absolutely top rate, good product, just what I was looking for, didn't charge the earth for P&P, (unlike some others) arrived promptly, no fuss. Thank you!"
Catriona Stewart, Sat 25th August '12
"Really pleased with my new sherry and wine glasses. Found your website really pleasant to use and very informative. It was really useful to have the diameter and height of the glasses given. I actually chose two different products for the sherry and wine, but with the clear descriptions and good illustrations they go perfectly together. Parcel arrived in good time and was well packed. I will certainly use again and would recommend to anyone."
Sandra Woods, Fri 24th August '12
"Very impressed with the fast service, good website design and a great, well described product"
Gareth Jones, Thu 23rd August '12
"quick delivery .....i will be recommending you to friends for your reliability! Thank you."
ceri rose long, Thu 23rd August '12
"I was happy with everything, the cocktail glasses
themselves are great as they can work for more then one specific drink. I have no complaints with the packing and delivery, all done with efficiency."
Margaret Kennedy, Thu 23rd August '12
Louisa Adams, Thu 23rd August '12
"I initially ordered, in error, wine glasses with EEC & volume markings on the side which I found unsuitable for home use. The subsequent exchange/credit and replacement was delivered most courteously and with the utmost help. I believe your service is exemplary. Thank you."
Patrick Lintott, Wed 22nd August '12
"I was very impressed at the speedy delivery and with the quality of the products, particularly the floating bar that was exactly the same as described, def use again."
Natasha Judd, Wed 22nd August '12
"Great tracking on our first order so we knew exactly when the delivery would arrive. Out of around 6 boxes we only received one broken item. Refund was received on the same day. Will use again in the future."
Ash, Wed 22nd August '12
David Quine, Wed 22nd August '12
"Good price and very quick delivery. These wine bottle stoppers
are very simple and so effective."
Beryl Wittey, Tue 21st August '12
"Four bar chairs, one box damaged on arrival and small dent on gas strut assembly, but the chair worked fine so could not be bothered to change - in one chair there were supposed to be four long screws, two short, but in fact there were three long and three short again managed to sort this myself. My son has some more expensive ones which are a different design from John Lewis when you sit on them they stay where they are - these drop a little way so you have to adjust them higher than you need once you are use to it, its fine. I think the price quality is about right, as I said have seen better ones, but are a lot more money - Hope above is helpful :-)"
Thank you for your comments Keith. If you ever have any issues with your order our customer services
team will be happy to help, please don't hesitate to contact us
Keith Shelbourne, Mon 20th August '12
"Great selection of items, very varied, great quality, prompt service, will certainly use this site again."
H Fitzpatrick, Mon 20th August '12
"Thank you for rectifying the problem with my chemical floater so promptly."
Mark Nash, Mon 20th August '12
"Lovely clear domes and the height on the metal handled one is fantastic for displaying stacks of meringues."
Never Mind The Cupcakes, Mon 20th August '12
"Great after sales service. Replacement for faulty item sent no quibble and speedily. Only downside, wrong house number on envelope so parcel had to be opened by third party to find correct destination on invoice."
Claire Scott, Mon 20th August '12
"Excellent service. Product was just as described."
Joanne Dixon, Sun 19th August '12
"Really nice quality products. Ice bucket
and bar spoon
. All v professional looking and arrived promptly. Would def order from you again. Thanks."
Rachel Paskin, Sun 19th August '12
"Very good service, prompt delivery, well packed."
Ken Gaffney, Sun 19th August '12
"Excellent service arrived promptly. Packaged very well so no damages. Glasses as expected in description. Brilliant."
Sue Johnson, Sun 19th August '12
"Thanks for the pint drinks tankards
in use now in mexico on our holidays."
Len Stanaway, Sat 18th August '12
"Superb had a good night!!!!!"
Tony Walsh, Sat 18th August '12
"I ordered some Alternato wine glasses
as a gift for someone as I had previously purchased some for myself and was very pleased with them. The glasses were due to be delivered within 3-5 working days but I received them after 2, so very impressed. However, on this occasion one of the glasses was a different size to the other 5. I made a call, requested a replacement and the item was with me in no time at all. Would definitely use this company again."
Lesley Jewell, Fri 17th August '12
"Very satisfied with speedy service and packaging."
Tessa Clarke, Fri 17th August '12
"I was more than happy with the products I ordered and very pleased that they were despatched so quickly. However I was not impressed with Yodel's service. I tracked the package on the delivery day because I was working. When I arrived home there was no card so I thought I had made it to receive the parcel. I kept tracking it and it was still to be delivered. At 22:30 that evening the tracker showed that it had attempted to be delivered, no answer and card through the door. Well nobody had knocked my door and there was no card. I tried to find a telephone number to call the next day, but there is no customer services number on the Yodel website. I checked the tracker and it said it was being re-delivered. Unfortunately, this time I got a card when I got home and had missed it. I arranged to collect it from the Chelmsford collection centre. That was another experience. Took 45 minutes for the guy to find the parcel because even with my reference card he was looking for the wrong parcel."
We're sorry that you had these issues with your order Sadie. You'll be pleased to hear that we have now changed our courier service and we no longer use Yodel for deliveries. Our parcels are now delivered by either Hermes or DPD, who you might recognise from other large online retailers. More information can be found on our Delivery Information page
Sadie Cashmore, Thu 16th August '12
"Fantastic quality products, ordered on the Monday, arrived promptly the next day. The site offers everything you need for bar supplies
and event planning for the professional or home enthusiast at competitive prices."
James Hall, Thu 16th August '12
"Order arrived very quickly with no problems. Can't ask for any more than that."
Jim Hope, Thu 16th August '12
"Very pleased with my purchase of 1.3litre jugs
and 1litre jugs
. They arrived on time and were very well packed."
Sandy, Thu 16th August '12
"I liked the wine rack. Good value for money. Thanks."
Raelene, Thu 16th August '12
"As above - happy with all aspects of the order."
Ann Gillman, Wed 15th August '12
"Item are exactly as specified and delivery was prompt."
Jacqui Ritchie, Tue 14th August '12
"A great selection of wares to choose from and at reasonable prices too. I'm very pleased with the glasses that I purchased - they're much nicer in reality, and was amazed at how quick they were delivered. Thank you very much for the excellent service, it is very much appreciated. I will definitely be purchasing from you again and recommending your website to all and sundry."
Denise Gregory, Tue 14th August '12
"I recently ordered from drinkstuff, and worrying as to whether I would receive the item in time, (it was a birthday present for my father) I contacted drinkstuff to check if the item could be dispatched ASAP. Without hesitation drinkstuff replied with a friendly and informative email to let me know that it had already been dispatched! The item came in good time and I was very pleased with the service I received! Thank you :)"
Paula, Mon 13th August '12
"Quick delivery and lovely products. Packaged very carefully so nothing was broken. Worth every penny!! Would definitely buy from again. Thank you."
Rachael, Mon 13th August '12
Ian, Mon 13th August '12
"Thank you for the excellent service. Easy ordering and fast delivery, will definitely order again."
Ali, Sun 12th August '12
"Wonderfully kind people on the telephone. The service was extremely quick in getting back to me when the irish coffee glasses
were back in stock and the delivery service right down to the south of France was incredible, very quick. And I was expecting something to be broken (usually is in exporting) but everything was so well packed. A big thank you and I certainly will be ordering more things from you for my hotel and restaurant because of this and your interesting prices."
Lisa Patrick, Sat 11th August '12
"Excellent fast service."
Paul, Sat 11th August '12
"Received today, just what I wanted, thanks a lot."
Marion Walker, Sat 11th August '12
"Brilliant site and service, well done."
Julie Davies, Thu 9th August '12
"Quick delivery - very efficient and very reasonable prices. Definitely recommend!!"
Cat, Wed 8th August '12
"Very satisfied. Or rather my partner is very happy. He enjoys drinking his beer out of these glasses. Very happy customers."
Brenda Fragona, Wed 8th August '12