Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Recieved on time and meet all my expectations, very delighted with the product and service recieved. many thanks. will come back to this site when I require something along this line."
Martin Dyde, Mon 29th December '14
"Ice cruchers lasted one day and then stopped working and hasn't worked since!!"
drinkstuff says: We would always be happy to replace an item if after one use the item becomes faulty.
Conor Summersgill, Mon 29th December '14
"I was impressed with the speed of delivery, the packaging - and the product itself. I''d been looking around for a while for something suitable and this 6 bottle wine fridge was just perfect; all exactly as described.."
Ian Wynne-Smythe, Sun 28th December '14
"Item well packaged and arrived quickly. I hadn''t used the site before but they had an item that was out of stock in all the usual places."
Victoria, Sun 28th December '14
"Very happy with the service and items were packaged well to avoid breakages, however I bought the Cocktail Starter Pack as a Christmas Gift and it would have been nicer if the items were presented in a better box. Would use again though."
Jill, Sun 28th December '14
"Not only great items but great customer service too which can be hard to come by these days! Now on my list of favourite websites and I will definitely be buying again!!"
Jenni Lucas, Sat 27th December '14
"Very pleased with item. Unfortunately one was chipped on arrival."
drinkstuff says: Sorry about that but I see our super efficient customer services team has already replaced this item for you with no fuss!
T Bratchie, Sat 27th December '14
"I ordered the splendid cane sugar plates. On arrival, the package size had changed from 125 to 50. I complained and received another 100 plates. Now happy!"
ULLA GRANGER, Sat 27th December '14
"Great products and service with fast delivery,one of the best online purchases I''ve ever done."
Maria Angione, Sat 27th December '14
"Easy to do business with, product good quality. Many Thanks"
Amanda Pick, Thu 25th December '14
"Goods ordered and arrived very speedily. Would recommend."
stephen denham, Thu 25th December '14
"Great service, fast delivery"
alan smith, Thu 25th December '14
"The parcel was dropped over a 6ft fence and suffered some damage although the products are fine."
P Willetts, Wed 24th December '14
"My order came within a couple of days, well packaged and all at a great price! Thanks."
David Bates, Wed 24th December '14
"I placed an order of various shot glasses some of which were for Christmas presents. They arrived promptly only there was a problem with one part of my order. An incorrect item had been sent. I emailed the office and received a reply extremely quickly. Apologising for the mistake to my surprise two days later the correct item had been delivered and told I was to keep the the incorrect item with there compliments. Mistakes do happen its a part of life it''s how they''re rectified that matters. I couldn''t be happier with the customer service I recived so thank you and I would definitely recommend and use you again."
Alex mcdade, Wed 24th December '14
"Great selection of themed gifts at sensible price, order arrived on time and packaged well."
gerry amor, Wed 24th December '14
"Good product, good price, good service. Would use again"
sue clayton, Mon 22nd December '14
"My order was placed without any hassle within 4 working days I received my order I was very pleased & will be ordering again from drinkstuff in the future very professional company JC"
jim clugston, Mon 22nd December '14
"Great product but most conspicuous packaging ever. Is a present for my husband he answered the door to the postman. Your logo emblazened across the box is not a good thing."
Victoria snowdon, Mon 22nd December '14
"Item was dispatched quickly and well packaged and at a reasonable price. They even shipped to Jersey which a lot of mainland UK companies won''t do. Very pleased."
Aimee Mezec, Mon 22nd December '14
"I ordered from the site for the first time and received great service and an excellent product I will use this site again and also recommend to friends and family"
John Willson, Mon 22nd December '14
"Items all good quality and as usual arrived in good time. Have been using drink stuff for a few months now and I will certainly continue too"
Kyle, Mon 22nd December '14
"Good choice of products, well delivered and runs like a good un."
Alan Siswick, Mon 22nd December '14
"Very good service and value for money, arrived promptly well packaged too. Much cheaper than most other similar glasses I found on the web, and better quality. I would definitely use this company again, in fact I am so pleased with this glass that I will order another after the Christmas/New Year rush."
Ray Robson, Mon 22nd December '14
"I bought two sets of these glasses for different friends for Christmas. They look great so I''m sure they''ll like them. Delivery was quick and they arrived in support condition. All in all very pleased."
Margaret Massey, Mon 22nd December '14
"Problems with order I received (not same as picture on website) but Customer Services was excellent, received assistance same day."
Lisa, Mon 22nd December '14
"Received very quickly love this site"
louise, Sun 21st December '14
"The service and delivery was first class but the quality of the Cocktail set is very poor quality. The chrome is all scuffed and not like what you see on the website. I would not recommend this product."
drinkstuff says: Customer has been advised that we are happy to replace damaged or faulty goods should be be informed of the problem
yvonne mcgurn, Sun 21st December '14
"The glasses that I ordered are for a Christmas present. I don''t normally shop for presents on the Internet, but in this instance, I needn''t have worried as they are exactly as described and what was wanted. Delivery was well on time (as described) and I have no hesitation in recommending Drinkstuff."
Andrew Sear, Sun 21st December '14
"Good product, good fast delivery"
Alistair Cox, Sun 21st December '14
"Exactly as described, so I''m very satisfied, especially with the 125 wine glasses, which for the first time I haven't been able to buy in the shops. These days the wine glasses are far too large, thus encouraging people to drink too much."
Mr Richard Parker, Sun 21st December '14
"Superb quality and excellent service, will recommend to family and friends"
susan seage, Sun 21st December '14
"Excellent service and very pleased with both my order and the delivery time. Items were breakable so packaged very well to avoid breakage."
Ian Cage, Sun 21st December '14
"Ordered an ice bucket with integral tongs; it arrived promptly but the screw to the drip tray inside did not fit so you could not lift it out properly. The lady in customer services said she would send out a new ice bucket (I had only asked for a replacement screw) which was kind. it arrived in good time and hopefully my father will like it at Christmas as it's his present! Would have given 5 stars if the first product wasn't faulty."
Catherine Harwood, Sat 20th December '14
"I received the item within very good time. However on reciebing I discovered on of the glasses was cracked. I was surprised because the glasses seemed well packaged although possibly in a box that was too big so there was room for manouerability. I expect this damaged was done on transit. I reported the issue to drinkstuff who responded immediately sending out a replacement glass. I am more then happy with the service provided and the quality of the item. I will be buying from drinkstuff again."
louise, Sat 20th December '14
"I have used Drinkstuff a few times and each time I cannot fault the service. If there are any problems they solve them immediately and if the can't they do their utmost to make sure the customer is happy. I would highly recommend them every time."
violaine, Fri 19th December '14
"On receipt of my parcel, I found that one of the items was not at all what I ordered. BUT.... a quick phone call to the friendly customer service team resulted in a genuine apology, and next day delivery of the correct item. Fab service thank you."
Sue H, Thu 18th December '14
"Hi I purchased this party pitcher as a Christmas present for a friend. I was rather appalled at the very small size of this product. It looks like something from the pound shop and I have to say I feel rather embarrassed to give this out as a present. I think considering it cost 11.99 plus postage that this was a lot of money for a cheap looking product. And I'm rather disappointed in it. I have ordered items here before and they have been great."
drinkstuff says: We have contacted the customer to advise that we are happy to refund as they are not happy with the quality of the goods. We also advised that there is a returns procedure on our website should anybody wish to return items they are not happy with or we can replace the item if damaged.
Rebecca Sullivan, Thu 18th December '14
"Bought this item as a gift, was very pleased with the quality of it, easy to order, arrived quickly and efficiently!"
Hannah Senior, Thu 18th December '14
"Delivered quickly and were as described. Great sherry glasses"
Katherine Newell, Thu 18th December '14
"I HAVEN''T VIEWED THE ITEM YET, AS I''M WORKING ABROAD. HOWEVER THE SITE WAS VERY DIFFICULT TO MANAGE WHEN I WANTED THE ENGRAVING IT DID NOT ASK AT ANY TIME WHAT I WANTED ENGRAVED, I HAD TO SEND BY EMAIL IN THE FORM OF COMPLAINT?"
drinkstuff says: Hello David. Sorry we have not set up better software for this item but the customer comments section usable on the time of order is for our customers to communicate with us without the need to call or email. Not just for complaints. Hopefully the special person this gift was for liked it none the less.
DAVID MACKINS, Thu 18th December '14
"I''ve bought products a couple of times and I''ve found the quality of the products to ne excellent and the delivery is quicker than expected. I highly recommend it."
Lisa Henderson, Wed 17th December '14
"Love it.....great novelty item for wine or juice or even beer! Will be purchasing more for my bar next summer x"
justine, Wed 17th December '14
"I ordered 12 carafes and these arrived in excellent condition and on time. Very good value for money and excellence customer service."
Diane Aronwich, Wed 17th December '14
"Very happy with my purchase, was the best price I could find, arrived in a timely manner and made everyone laugh."
Thyra Garz, Wed 17th December '14
"I bought three Darlington glass jumbo wine glass carafes. It was only when I was opening the box on Sunday (a week or so since they were delivered) that I found one is broken at the base. On reading the paperwork I see that there are only 3 days from receipt to make a claim. I hadn't opened mine as they are Christmas Gifts so had left the delivery box intact until I was ready to do my wrapping. The two that are intact are lovely and I''m happy with them, just disappointed that I hadn't realised the window of opportunity to report any problems was so short. If this was stated on the order screen, I missed it, so maybe make it a bit more visible as I would then have checked them as soon as they arrived."
drinkstuff says: Thank you for your comments regarding the faulty item, we have tried to contact you regarding this order and asked if we could resent the damaged item or offer a refund. To date we do not appear to have received a response to advise. Whilst we do advise that you have 3 working days to get in touch should there be a problem with your order we are always happy to try and resolve an issue if you get in touch.
Lin Sherlock, Wed 17th December '14
"Very smoothly done and very pleased with the glasses. Excellent service."
Diane Merchant, Wed 17th December '14
"My order was quite large, so when I recieved it I checked that everything was there, I was missing one small item, although I wasn''t bothered as it came very quick and I spoke to a loverly woman who helped me, and sent the missing item out the very next day which was great! I am very pleased with all my items and I cannot wait to use them ( I bought them as I am doing my own coktail bar on Christmas) would deffinatly shop here again as the items are of good quality and I am happy with the customer service:)"
Amy, Tue 16th December '14
"This is not the first time we have ordered from Drinkstuff and once again we have nothing but praise for both the items we purchased and the service we received. Thank you"
Denise Lucas, Tue 16th December '14
"My order arrived promptly and the goods were very good."
Justine Fry, Mon 15th December '14
"Ordering was easy and goods were as described. Sadly, one item missing but I was refunded with no fuss. Very good service. Would have gave 5 stars if everything had been received."
Liz Lyle, Mon 15th December '14
"Item received well packaged and on time. No problems with ordering or delivery"
lisa berry, Mon 15th December '14
"I ordered 3 boxes of glasses and unfortunately one glass in one of the boxes had a chip on the bottom stand. It took me a few days to spot this and so I thought it was too late to tell them, However they contacted me to ask if everything was ok, so I mentioned the glass and they replaced it by return with no questions asked. Can''t say fairer that that."
Gill Graydon, Mon 15th December '14
"Good range of products with detained descriptions. Easy ordering and great communications about the products being delivered. One mark knocked off for not really engaging me about the product on backorder - had no idea if this was being fulfilled Now resolved"
Chris, Mon 15th December '14
"So far so good. Delivery is always been good and always a great customer care! bises"
Maud, Mon 15th December '14
"Quick delivery, and the glasses/cups were brilliant... Look great n are very strong too..."
Nasrin, Sun 14th December '14
"I ordered this item but when it arrived the glass was missing from the set. I called drinkstuff and they sent a new complete set the next day without any hassle. Thank you!"
Catherine Smith, Sun 14th December '14
"The service was very good. I ordered 2 but only received one at first. After a phone call the other duly arrived, no fuss, no bother. The quality is excellent."
Brian Lees, Sun 14th December '14
"Items arrived on time well packaged and exactly as I expected thank you"
Jane Richards, Sun 14th December '14
"As usual, prompt delivery, well packed, as well as been as described on the website."
Sarah, Sat 13th December '14
"I am very pleased with my purchase. The jugs were cheap but of a good quality. One got broken in transit but it was replaced quickily with no problems so thanks for that. If we ever need anything else, I will be sure to use you again."
Lydia Farmer, Fri 12th December '14
"I placed my order online on a Saturday morning & was looked at the delivery times, it said 4-5 working days for Northern Ireland. I was travelling over to England the following Saturday for the company''s Christmas do & the glass beer boot was for my boss, wasn''t sure if it would arrive on time but ordered anyway. I was over the moon that it arrived on the Thursday, would have been the Wednesday but unfortunately I wasn''t at home for the delivery. Was also able to track my parcel which was great, & the glass was bigger & better & heavier than I expected. Brilliant. Shall definitely recommend you & order from you again in the future."
Caroline, Fri 12th December '14
"I have used this company on a few occasions, and have found the quality of the goods to be excellent, with consistently fast and efficient delivery."
Kathryn, Thu 11th December '14
"this was my second order from Drinkstuff and again my full order wasm delivered in perfect condition and quickly too. The only dissapointmenmt was my whisky glasses didnt have any whisky in them, if that could be sorted next time, that would be amazing. (of course i dont expect that really) Keep up the good work Drinkstuff"
David Hartley, Thu 11th December '14
"Little late on delivery but all items ok"
Simon Cooper, Thu 11th December '14
"Speedy service, would use again"
sarah harriman, Thu 11th December '14
"Great delivery, value for money and attention to detail. Christmas present for hubby so hope he likes it."
Marilyn Chapman, Wed 10th December '14
"The selection of wine racks offered by Drinks stuff is excellent. The products are good value for money and very good quality. Deliver was prompt as advertised. I am very satisfied with both my purchase the the service provided by Drinkstuff"
Dave Prendergast, Wed 10th December '14
"glasses were better than what I had expected very pleased."
Teresa McConnell, Wed 10th December '14
"What more can I say? Good product got here in one piece. Great service"
Anne, Tue 9th December '14
"This is for a friend who lives in Dubai she is delighted with the picture"
Ann, Tue 9th December '14
"Good product and delivery to paisley in scotland very efficient. Staff very helpful and efficient."
liz cosh, Tue 9th December '14
"Excellent product Fast delivery"
Ionel Baluta, Tue 9th December '14
"I was very pleased again with the goods bought from this website, always something a bit different."
Ruby Suggitt, Tue 9th December '14
"Excellent service, quick delivery, great updates on tracking etc! I'll use company again and again!"
s white, Tue 9th December '14
"I would not deal with anyone else other than Drinkstuff. The quality of the service from start to finish was excellent and I doubt that anyone could beat that standard."
Peter Cracknell, Tue 9th December '14
"Very pleased with my purchase, arrived promptly and well packaged. thank you"
deborah hunt, Tue 9th December '14
"Very good quality and reasonably priced , looking forward to using it for Christmas"
Susan Dickinson, Tue 9th December '14
"Very prompt delivery. Glasses great value."
Donna, Mon 8th December '14
"The ordering online was very easy. The goods all arrived safely, well packaged and in good time."
David Hanraty, Mon 8th December '14
"Product arrived promptly and I was kept well informed regards delivery"
Carole Allcorn, Mon 8th December '14
"I just wanted to say that the Vodka Luge I ordered for my sons 18th birthday was a hit, it lasted the full night and is still melting slowly two days later. I missed the door bell as I was in the garden and the driver very sensibly left my parcel on the door step, thank you I would have been devasted had I not recieved it that night. Thanks again a great piece of fun despite the expense worth it."
Theresa Allen, Mon 8th December '14
"Just wanted to say how impressed I was with the service. I ordered a Boston cocktail shaker set as a Christmas present. The contents of the set and the apparent quality were very good and very reasonable in comparison to other sites. I'm sure when the paper gets torn off on Christmas day we will have a merry evening to follow :)"
Pauline, Mon 8th December '14
"Quick and fast turnaround!"
Anna, Mon 8th December '14
"Received very promptly and looks good quality. Unfortunately the cocktail shaker glass was broken, but I think this was because it was in a gift tube and it was able to slide up and down. However, after an email to drinkstuff they sent a replacement very quickly. Very pleased with the service. Thank you."
Lynne, Sun 7th December '14
"Very happy to buy from this company. This is not my first order and each time they deliver very swiftly and things are very well wrapped. Many thanks indeed"
Lisa Dayne, Sun 7th December '14
"Purchased 5 Boston cocktail sets, which were delivered very promptly. On opening one of the sets I noticed that a book was missing and so notified Drinkstuff. I then received the missing book the next day along with a free cocktail set. Very happy with the sets anyway, and therefore even more impressed with the service I received."
Kirsty, Thu 4th December '14
"Entirely satisfied - Thank You"
Sheila Garnett, Thu 4th December '14
"Initially I was sent items I had not ordered. However, they were replaced with the correct ones free of charge with next day delivery (on a Saturday) and I did not have to return the incorrect items. Anyone can make a mistake, but it is the resolution that''s important and that was done as speedily and courteously as I could have wished."
Fiona Haughton, Wed 3rd December '14
"The product is great,exactly what i wanted for my restaurant!! delivery service super fast. keep up!! well done!!!"
dimosthenis, Wed 3rd December '14
"Great advice, price and service."
Craig Clarke, Tue 2nd December '14
"Fab service from the company ordered on one evening received item the next day. A pleasant surprise if I'm honest. Keep up the fab work."
Alice lang, Tue 2nd December '14
"Excellent service, delivered within a 1 hour time slot, cleverly packaged and very pleased with the product. Many thanks."
Deborah Kelly, Tue 2nd December '14
"Very good service very quick delivery"
Sue keen, Tue 2nd December '14
"I ordered a plastic fishbowl originally to make a Christmas hat and ultimately I will use this as a cocktail bowl. It was exactly what I was looking for. many thanks."
Denise Redman, Tue 2nd December '14
"When I received my goods was very pleased with them thanks x"
Mrs Tina Adlington, Mon 1st December '14
"Products ordered were exactly as expected and delivered in a timely manner. I will definitely order from drinkstuff again."
Suzanne Warren, Mon 1st December '14
"Quick delivery and good quality glasses. will use again"
alan gregg, Mon 1st December '14
"Ordered Moscow Mules and am delighted with the product. Service was excellent from DrinkStuff. Would highly recommend"
monica, Sun 30th November '14
"Goods arrived well packaged amd item was as expected. Recipient very pleased."
pauline cook, Sun 30th November '14