Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"The parcel was delivered swiftly and the items packaged well"
Lisa fleet, Tue 25th November '14
"I ordered shot glasses for my work on the 11.11.14 before I went on holiday. I returned today and they have still not been delivered. I phoned today to find out where they were and a very helpful girl in customer services assured me that they would be with me within 2 days. Girl I spoke to today was excellent....but delivery awful and no email to let me know that they had not been delivered from yourselves"
drinkstuff says: Hello Natalie. We are really sorry but the first parcel was lost in the couriers system. We did resend immediately and see that you received the next working day. Sorry for the initial delay.
Natalie Baillie, Mon 24th November '14
"Excellent price, super fast delivery and packaged well. Cant wait to get mixing some cocktails and get into the Christmas spirit! :-)"
linda, Mon 24th November '14
"Great quality products at good prices and delivered very promptly. I will definitely order from here again."
Linda Hickson, Sun 23rd November '14
"Prompt delivery and cocktail set perfect for my use"
David Pyne, Sun 23rd November '14
"Very happy with both service and cheeseboard. It is good quality and looks great (love handles). Fast delivery and very well packaged. Thank you."
Janet Bryden, Sat 22nd November '14
"As always fast and efficient service Many thanks Miles"
Miles hutchins, Sat 22nd November '14
"Exactly what I was looking for - posh beer glasses"
Karen Crawshaw, Fri 21st November '14
"I was very impressed with both the service and the quality of the product."
Graeme Findlay, Thu 20th November '14
"My order of some wine glasses arrived extremely quickly. The site is easy to use therefore quick to order. Packaging very good so there was no damage to the glasses. Will certainly use them again."
viv darnbrough, Thu 20th November '14
"I was very impressed when my recently ordered "Yard of ale" arrived wrapped in layers of bubble wrap and additional packing. The order therefore arrived in perfect condition. Well done"
Ian Williams, Wed 19th November '14
"Great website, easy to use, smooth transaction, great range of products, some items cheaper on the high street but in general quite reasonably priced, delivery options available. My delivery arrived on time with the courier notifying me earlier that day as stated on delivery option, the courier was DPD and whilst he wasn''''t rude, he also wasn''''t friendly either! I opened my parcel later that evening: only to find another customers order with invoice details inside (as you''''d expect) I contacted the other customer to let them know I have their goods, & unfortunately the next day they received mine. I spoke to customer services the following day: they apologised and we agreed on collection of wrong order that day with my order delivered the next day, and they did exactly that, brilliant! (both orders were a smaller version of LWG (large white goods) so for me, a speedy return of wrong goods was essential to accommodate for the correct goods, oh! nearly forgot... thankfully a different driver/delivery guy from DPD arrived to pick up the goods and then redelivered my original order the next day, who was: friendly, courteous & polite, a credit to DPD. Also; a Great Big THANK YOU to Jyoti Bruce on customers services for sorting it all out amicably, politely & quickly. Customer Services were outstanding, 5*, will add to favourite list & definately use again in future. Have a gr8 Xmas. Cheers :) Mrs G. Dixon."
Mrs G. Dixon, Wed 19th November '14
"The glass I bought was exactly what I was looking for. When it arrived it was packaged with the utmost care, ensuring that it arrived in one piece. This was what I was looking for."
Krissie2012, Wed 19th November '14
"I bought 2 packs of "Wine Bottle In A Glass" as extra novelty presents for Christmas. They worked out at 5 pounds each. Very friendly staff. Received acknowledgement email along with a tracking reference. Delivered to my place of work within 2 days in perfect condition."
Ian McConnell, Wed 19th November '14
"Excellent customer service when arranging the delivery. Very high quality items more than value for money. Thanks John"
John Parr, Tue 18th November '14
"Speedy delivery, items in perfect condition and very reasonably priced. Very happy."
Noreen, Tue 18th November '14
"Again, another great product, from a great company"
Seamus, Tue 18th November '14
"thank you for your 5 star service. Delivery very quick. Everything was good quality. Thank you."
samantha davies, Tue 18th November '14
"Arrived promptly and in good condition. Bought as gift....very happy with purchase."
Elaine Shaw, Mon 17th November '14
"Excellent service. I was very pleased with this little guitar-shaped ice mould - it was actually an extra gift for my son who thought it was a super idea. His wife thought it could also be used for chocolate lollies!"
Sue, Mon 17th November '14
"Really pleased with my order, very quick delivery, and sturdy packaging. very good quality, will be ordering again, and the website has some great items, that you don't find on the high street."
JEANETTE LILLYWHITE, Mon 17th November '14
"The Bar Butler was bought as a present for me, and I'm very happy with it. Looks cool, dispenses well and holds over a standard bottle of spirits. I'd only be more pleased if it came pre loaded with booze."
Andrew, Sun 16th November '14
"Ordered 2 fishbowls at the last minute for a party, excellent customer service. Easy to order, great communication and arrived in plenty of time for the party. Will definitely use this company again and a well deserved 5 stars."
Chrish64, Sat 15th November '14
"Although I telephoned to return my product (faulty and not the standard I was looking for) the customer service that I received was excellent. I was provided with a refund without any hassle and the staff who I spoke with where polite and helpful. The refund was swift and in my account within 2 days."
A Gregory, Fri 14th November '14
"Glasses very well packed and delivered extremely quickly."
Bruce Stewart, Wed 12th November '14
"The stand I brought is for a birthday present not yet been used but seems to be good condition and exactly what I wanted for a friend. A reasonable price as well."
Charlotte pegg, Wed 12th November '14
"very quick delivery.helpful staff on the telephone thank you."
joyce goulding, Wed 12th November '14
"We needed a can fridge for our meeting room and this is perfect for our requirements. The lock is a bonus"
Jean Dawdry, Wed 12th November '14
"My first order and the service was excellent! Was kept informed along the way and products were great and arrived well packaged and protected! Will be ordering again."
Jamie Dickinson, Wed 12th November '14
"Excellent value whisky rocker glasses and Special taster glass with lid. Fast delivery and arrived safely due to excellent packaging. Use this Drinkstuff website with confidence."
David Smith, Tue 11th November '14
"I had a problem with one glass in the pack so called as advised to let the company know. Immediately sent a replacement and received it next day. Customer service department polite and helpful, a rarity these days. Will definitely be using this company again."
Josephine Hoxby, Tue 11th November '14
"Provided just what we should expect - good price and prompt service. Will use again."
Julian, Tue 11th November '14
"very good value for money and can highly recommend this, we love it as it very sturdy and does what it says on the tin. It holds the bottles in and dispenses my vodka's very well. worth every penny, get one it saves you pouring out drinks all night as everyone can help themselves."
Teresa, Tue 11th November '14
"Very good price and quality. makes great cocktails. Very good delivery."
Brian Hughes, Mon 10th November '14
"The champagne bucket I purchased was just what I needed. The price was good and the service exceptional. What more could you want?"
Pay Bradley, Sun 9th November '14
"100 per cent satisfied with the service. Website and checkout is easy to navigate making it a pleasant experience. Great selection to choose from and great option to buy in bulk to save a bit of money"
Annie, Sun 9th November '14
"I am really happy with the quality of the product and the customer service from Drinkstuff. I did have some problems with the delivery itself - there was a broken glass in the first order. A replacement was dispatched but didn't arrive despite showing as being delivered on the Hermes website. After contacting Drinkstuff a second time though, a third delivery was arranged and was delivered quickly."
Abi Armer, Sun 9th November '14
"Everything well received in time. Well packed and protected. Thanks. Melanie and Thibault, FRANCE"
Mélanie LAURENCEAU, Wed 5th November '14
"Placed an order which was time-sensitive, the order arrived completely incorrect. Was replaced, with two of the items broken. Although replaced (late) this was not the service I expected. I should add that I would not be writing this ''review'' were it not for the multiple emails sent by yourselves extolling me to do so."
Shaun Alpine-Crabtree, Wed 5th November '14
"Quick delivery, well packaged, happy customer"
J kemp, Wed 5th November '14
"I was extremely pleased with the service, delivery and product. Part of the item I received was damaged, this was dealt with immediately and a replacement sent within 3 days"
Lisa Lelliott, Tue 4th November '14
"Looked all over the place for slate place mats. These were very reasonable in comparison to others and different being round. Would 100 per cent advise to buy these"
David, Mon 3rd November '14
Ralph yeates, Mon 3rd November '14
"Very poor site . Delivery service was very slow and when the parcel arrived some of my items ordered were not inside. When i got the other parcel with my remaining products , the packaging was unacceptable ."
Shane Hamm, Sun 2nd November '14
"Many thanks for the speedy delivery of my Neon and Clear Straws. They are a good quality and great value for the money. Thank You"
Beryl Clare, Sun 2nd November '14
"The glasses came on time for a party. Not cheap but good quality, heavy glass. Makes the beer taste better... Happy with the service."
Mark, Sat 1st November '14
"Good service all round, lovely products, great delivery, just need to use them now."
Sue wade, Sat 1st November '14
"Excellent service as always."
Stuart Hall, Sat 1st November '14
"Unfortunately one item was damaged but I was sent a replacement quite quickly. Will be using you again."
Kay Harrison, Thu 30th October '14
"Ordered a new beehive vinegar bottle the old one had been leaking for a while, the replacement from drinkstuff had exactly the same problem, so when I emailed them I was expecting to have to return the item and get a refund, which they offered, but as I wanted this item I chanced another, and it works great, no leaks at all, and the customer service was above and beyond what I expected. Full Marks."
Mark Jones, Thu 30th October '14
"There was a delay in receiving item which appeared to be as a result of a problem with delivery company. However as soon as Drinkstuff were aware they immediately rectified the problem. Unfortunately the item was not suitable and Drinkstuff sent packaging for me to return the item making arrangements for thecollecting company to call on 27/10/14. I am currently waiting for the full refund but do not expect any problems. Staff were very helpful and once I know the refund has been made I will be ordering, from them, a more suitable item. Considering everything I don''t think they could do more to help."
Monica Ackroyd, Thu 30th October '14
"product was on a deal which was great and delivered well within time for our party so very happy."
mel alblas, Wed 29th October '14
"Very happy, easy to use. Purchased my lay z spa within 5 minutes and was cheapest around, will use again"
Barry, Wed 29th October '14
"I purchased the hip flask. It arrived in a lovely presentation box and very quick delivery would definitely recommend and would use this company again many thanks"
Donna kay, Wed 29th October '14
"The bodybuilder shot glasses were well wrapped for postage and made a great unusual gift. They are a lot chunkier than usual shot glasses and had a nice solid feel to them."
Nikki, Tue 28th October '14
"Fantastic site. So many products to choose from. First site I choose, for parties and gifts. Great service and products always arrive well packed and quickly. People always ask where I get my bar-ware from and I''m always happy to tell them about the site. Keep up the good work!"
Kristi Benson, Mon 27th October '14
"Excellent website, easy to find products. Excellent delivery, fast and professional. Very pleased with the products :-)"
Lucy Sturton, Mon 27th October '14
"Excellent service! Arrived very quickly! Very reliable! Would recommend this site to everyone, my 1st choice of website."
Nicky Jestico, Sun 26th October '14
"Glasses perfect - just as described. Excellent service. Fast delivery."
Margo Voase, Sun 26th October '14
"Brilliant item great company to do business with, fast delivery."
Susanne honey, Sun 26th October '14
"great value, prompt delivery . Contacted us to clarify wishes when part order was going to be delayed"
naomi kemp, Sat 25th October '14
"We ordered a number of cocktail glasses. Although well packaged one was chipped. drinkstuff immediately sent a replacement."
Mark Tunstall, Sat 25th October '14
"Just Perfect, we have just refurbed our kitchen in the top unit a space for 12 bottles of wine and we had a similar space below just right for a wine cooler so white cool & red above. The Sommelier 12 bottle fitted and working we are very pleased with the product, packaging & delivery very good and for the right price as I said Perfect thank you. Howard"
Howard Edwards, Fri 24th October '14
"Quick and efficient and very good price"
Pam wstson, Thu 23rd October '14
"I ordered as a pre order some filters for a hot tub. They were a little slow coming, but they were after all a pre order. They did arrive when I was told they would, and the price was very good."
Ian Davies, Wed 22nd October '14
"Items exactly as described. Speedy delivery and well packaged."
Daphne moley, Wed 22nd October '14
"Quick delivery very friendly service."
Joyce Goulding, Wed 22nd October '14
"Really happy with this lot. They have a super selection. Have found some brilliant party gadgets, good quality plastic glasses for poolside (they look like real glasses - classy but no breakage) & some fab gifts for others. The orders always arrive fast - though the postage is a bit stiff, even if I do live outside the UK....but that''s my only complaint. For a UK resident the site's ideal."
Margaret Anderson, Wed 22nd October '14
"I pre ordered some filters, they were delivered close to the date stated, my parcel was left where instructed on day of delivery so no chasing round because I was not at home at time of delivery."
Mrs Tracy Howarth, Tue 21st October '14
"First order came broken but within a few days a replacement was received I thought the customer service was excellent and I am very pleased with the glass boot I bought"
Gail Newton, Tue 21st October '14
"I would certainly use drinkstuff again, bought a lay z spa Vegas at an excellent price, delivery was fast and communications and updates were excellent."
L Avery, Tue 21st October '14
"Bought so much stuff for an Octoberfest birthday party & the comments were great from everybody. They all wanted to buy things from the Giant Beer boot to the plastic fish bowls & paper flowers. :) Thank you for the finishing touches!!!!"
Tina, Mon 20th October '14
"Really good value, well worth the money. Gets you into the "Spirit of things""
john Clay, Mon 20th October '14
"Yet again excellent service & delivery. I would definitely recommend!"
William Culshaw, Mon 20th October '14
"I was very happy with my cocktail set ordered with drinkstuff. It was delivered quickly and I can't wait to start using it."
Mrs Iceton, Sun 19th October '14
"I had forgotten all about the filters..."
christine ryde, Sun 19th October '14
"Cannot fault drinkstuff, great products at affordable prices and quickly processed. Would definitely use again..."
Scott, Sun 19th October '14
"Delivery was very quick and the product better than expected will definitely be ordering again soon."
Ellen Henderson, Sun 19th October '14
"Drinkstuff.com is a brilliant site. Easy to use great prices and excellent delivery. I have already saved to favourites and I will definitely be using this site again."
Stevie Lacey, Sun 19th October '14
"Best service Ever"
Milo, Sun 19th October '14
"An excellent service as always"
Jim Weir, Sat 18th October '14
"The product is exactly as described, in fact, I had ordered another fridge that proved to be to noisy and you were ok to exchange."
Andy Walwyn, Sat 18th October '14
"Goods were fine, just as described and expected"
S Monkland, Sat 18th October '14
"Very good and efficient"
Ava''s Cocktail Bar, Thu 16th October '14
"I shall buy with confidence again and again from drinkstuff.com. Regrettably my order did not reach me when initially sent out. However, when this was brought to drinkstuff's attention, they quickly dispatched a replacement item without a fuss."
Lee Murden, Wed 15th October '14
"Arrived quick, very happy with my order. The colour changing straws work so much better if you wash them first in warm water."
John, Tue 14th October '14
"Good price and quick delivery. Very pleased. Will use again."
John Marham, Tue 14th October '14
"I went online to purchase some. The computer showed only one box where as I wanted two. I emailed customer services and was advised that new stock was being ordered from supplier. I went on line 3 days later and placed the full order. Good service and will use drinkstuff again in the future."
Tom Gadd, Mon 13th October '14
"Really pleased with my order, which was a replacement for a much used tanker that I broke. Product is of excellent quality and certainly a very good replacement. Order was delivered quickly."
Karen, Sun 12th October '14
"Quick delivery, unusual items for sale. Children loved the metal straws and finger forks. Broken item received which was immediately replaced. Great updating and tracking of orders."
Christine Spencer, Sun 12th October '14
"Quick, slick and just what I needed. Arrived well packaged, on time. I will use again and again"
Trina Duncan, Sun 12th October '14
"The service was fast, efficient and very easy to deal with."
Ann Bromley, Sat 11th October '14
"Several years ago, I bought some cinema chairs from drinkstuff. Several years later, I have had a problem with the remote that comes with it (for massage, heat etc) and with no discussion, drinkstuff replaced it. This is truly great customer service"
Paul Nickson, Sat 11th October '14
"Hello, all in all the service i got from drinkstuff was quick, easy and professional. The website is simple enough to navigate and look for what you need. I ordered, 4 branded pint sized Carling glasses which are exactly how i expected them to look, i was very satisfied. I also ordered 4 587oz British dimple glasses, again, this was exactly what I wanted and they looked great. Cheers Ryan"
ryan, Thu 9th October '14
"Impressed with the speedy dispatch and the quality of products. Had a couple of breakages with the glasses and the no quibble replacements was excellent. Dispatched immediately. Highly recommended and will use again in the not too distant future. First class service."
Gary Squibb, Thu 9th October '14
Angela Smith, Wed 8th October '14
"As always, the service we received form drinkstuff was excellent. Our order was urgent and they went out of their way to ensure the goods were dispatched direct from their supplier. We even received a call the next morning to check that everything had arrived on time. Would not hesitate to recommend them."
Karen Mair, Wed 8th October '14
"it was easy to find the product we were looking for, as we could easily find our previous orders, and the delivery arrived in time."
Stanhope Capital, Wed 8th October '14
"I ordered 4 Mexico jugs which arrived quickly. Although one was broken they were very well packaged. I requested a replacement which arrived within a couple of days. I was very happy with the jugs and also the service. I would use drinkstuff again and also recommend them to others."
J, Wed 8th October '14
"After an initial misunderstanding, the service was great, as is the bar stool. Thank you, drinkstuff!"
Timothy Broadhurst, Tue 7th October '14