Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"I phoned to make an enquiry re Sparklers
. The person concerned (didn't get the name) didn't know the answer but immediately said she would phone her contact, and phone me back. This she did and hence the order. I was very impressed by this service, so well done to your employee, and company."
Dorothy Kitching, Wed 20th March '13
"Fantastic service and quick delivery, will use again in future."
Martin, Wed 20th March '13
"Very prompt delivery and item nicely packed."
N Sherpa, Tue 19th March '13
"We ordered a set of pink neon letters from drinkstuff.com, and we were super pleased with the product and the customer care. One of the letters wasn't working, and drinkstuff.com have replaced the faulty item free of charge and in record speed! We're very happy customers. Would recommend this company without a doubt."
Camila, Mon 18th March '13
"Item is great! A good quality set. Only let down was the state the package arrived, a nuisance as it was a present. I realise this is mainly due to the courier chosen, though could maybe be helped through different / better packaging."
Jonathan Loak, Mon 18th March '13
"Excellent service and delighted with mini and full sized wine carafes
Les Bromley, Mon 18th March '13
"Excellent product, arrived promptly and intact. Would recommend."
Nicola Barker, Mon 18th March '13
"Thank you for the first class service. Will certainly use you again and have already recommended you to friends."
Bridget Briggs, Sun 17th March '13
"Good product will buy again."
Fahim, Tue 12th March '13
"Fantastic product. Excellent packaging and fast delivery. Pleasure doing business and hope to do business with you again soon. A++++++"
Zed, Tue 12th March '13
"I am delighted with my purchase of port decanter and port sippers. Arrived very quickly and very competitively priced. Would recommend."
Norma McGovern, Mon 11th March '13
"Delighted with this boxed cocktail set
bought as a birthday gift. Arrived on time but unfortunately my son forgot he was waiting in and went out. Parcel had to be redelivered the following day but the man I spoke to on the phone to rearrange the delivery was very helpful and friendly. Parcel arrived when they said it would - happy customer who would definitely use your company again."
Sandra Clayton, Mon 11th March '13
"Fast and efficient service. E-mail when goods despatched and received 2 days later. Cannot fault."
Nikki Boustead, Mon 11th March '13
"I purchased some quaffer glasses
to use as jäger bomb glasses
and my customers can't get enough of them, it helps that red bull have some new flavours and I drink them too so all I have to do is offer a few tasters and off we go. I actually ran out of them within ten minutes with the amount of drinks ordered so looks like I will be ordering some more soon."
Leonard Gibson, Sun 10th March '13
"Great product and good service. I will use site again."
Anita, Sat 9th March '13
"Wonderful glasses, simple and smooth. Fast delivery, excellent packaging. Would buy again. Many thanks."
M Cutts, Fri 8th March '13
"Price was excellent for the amount of goods. All separated and placed in bags well. Delivery was quick. Thought I'd let you know that two of the glasses had broken during transit but wasn't a problem for me as I only needed 4. Will definitely buy from here again."
Caroline Hampshire, Thu 7th March '13
"After initially ordering 4 jugs and receiving 1 scratched, drinkstuff were nice enough to send a replacement that was in perfect condition! Many thanks for good customer service, much appreciated!"
Louise, Thu 7th March '13
"Good value, delivered fast."
Caroline, Wed 6th March '13
"Brilliant service, came earlier than said, in perfect condition. Will recommend to friends and family."
Naddeen Smith, Wed 6th March '13
"I have used drinkstuff before, and I will happily use again. The website is clearly laid out and easy to navigate. Ordering is straightforward and delivery prompt and well packaged. Totally hassle free!"
Susan Chorlton, Wed 6th March '13
"I ordered a set of 6 plastic cake domes with metal serving plates
. The order arrived very quickly, was well packaged and everything was intact. I intend to use the cake domes on my market stall."
Catherine, Tue 5th March '13
"It seems odd that the inside paperwork has all the right details but the labels for the deliveries were confused with the home and work addresses showing (Portishead and then the Bristol post code). This delayed both deliveries although the carriers sorted it in the end merchandise purchased was fine - 1st arrived with 1/4 of the items broken, but replacements received safely."
Mrs C M Strong, Tue 5th March '13
"Item (Thermoelectric Mini Fridge
) was a Xmas present for my son at university. For various reasons fridge was not unpacked for more then two weeks after delivery. When it was there was found to be damage. Despite it being way over the standard time for damage to be notified to drinkstuff, they immediately arranged collection and a replacement was sent. Maintaining excellent communication throughout. If only all companies were run as efficiently! Highly recommended."
Warren Smith, Tue 5th March '13
"As always, a prompt and efficient service, well done!"
Mr Peter John Wright, Mon 4th March '13
"Having received my board it was supposed to come with the halfpenny coins, they were missing. A phone call to yourselves and a set were sent out. Unfortunately they do not glide across the board as they should as they do not have a smooth side. This should be a game of skill and not brute force. However having explained my concerns you were good enough to accept the board back as a return. For customer service very good, for item poor, I think it needs to be explained better for people to have a more informed choice."
Ron Stevens, Mon 4th March '13
"I should like to thank drinkstuff and all their employees for ensuring that not only do you get the correct item ordered but you get it well packed, safe and really quick service. I ordered the glasses and the next day they were delivered. They are so beautiful glasses as well, unusual and guests comment where I got my glasses from as they look so different. I am glad to say drinkstuff."
David Edwards-Loaring, Mon 4th March '13
"My delivery arrived quickly & was correct. I will definitely use you again & recommend you to my colleagues."
Laura Ablett, Mon 4th March '13
"Very efficient ordering process and delivery. Product exactly what we expected, thank you."
Wendy, Sun 3rd March '13
"Received my order today, very pleased with the excellent customer service I received from Lauren. The items ordered are of a good quality. I highly recommend drinkstuff!"
Simone Bravo, Fri 1st March '13
"Excellent service and quick delivery. Good quality stool."
David Williams, Wed 27th February '13
"Excellent packaging and delivery, only 1 thing, I bought the 5 staggered bar wall optics
and there was no instructions in packaging. I just went back on web and looked at picture was fairly straight forward when looking at picture. Ann x"
Ann Bain, Wed 27th February '13
"Very pleased with the ease of ordering, quality of glasses, price and quick delivery."
Margaret Ack, Mon 25th February '13
"Delivery was really quick and exceeded my expectations and the service was excellent the whole way through. I am really pleased with my purchase too and will definitely order from here again!"
Vicky Lomax, Mon 25th February '13
"GR8 prices and both the trays
and cake domes
are better than described - I will definitely be using u guys again. Wish I had found you sooner."
L Lawrence, Mon 25th February '13
"My order was for 48 1 pint nonic glasses
. Was a bit concerned about ordering glass for delivery by carrier but they were very well packed and arrived AOK and very quickly too. Good quality and at a good price too. Definitely recommend drinkstuff."
Kevin, Sun 24th February '13
"I came across this company when looking for large glass storage jars online. I ordered a large biscotti jar
- which I actually wanted to store pasta! Unfortunately when it arrived it was cracked, however following a quick call to customer services they immediately dispatched a replacement - which arrived within 24 hours. I am very impressed with both the value for money and quality of the product, and with the excellent customer service. I will definitely buy again, and would recommend to others."
Kris Patience, Sat 23rd February '13
"Ordered grappa glasses
on 7 Feb 13 - received them 9 Feb 13. Brilliant service. Thank you."
Bryan Morris, Fri 22nd February '13
"Took ages to locate spare rubber corks
for our bar butler, so was delighted to find them at drinkstuff. Didn't need 5 but better than none! Fair price, but unfair postage. Overall, however, very happy with product and service."
Jerry Brown, Fri 22nd February '13
"Fantastic company to deal with, the slight problem I had was with delivery firm, immediately sorted by customer services at drinkstuff, will definitely use again, 5* service."
David West, Thu 21st February '13
"The original order arrived very promptly and was extremely well packed but the lid from the casserole was missing. I emailed customer services and the lid was sent. Very impressed with the service."
Roger Northover, Wed 20th February '13
"Items as described, good phone service, small discount great in advanced delivery notification. Will use you again."
KK&R Transport Ltd, Wed 20th February '13
"The order arrived quickly and safely. It was just as described on the website. Thank you."
Kate, Tue 19th February '13
"Service was very smooth with fast delivery. Would be happy to recommend."
Marion Redhead, Tue 19th February '13
"Excellent service, would recommend."
Mark Singleton, Mon 18th February '13
"Great value for money and very fast delivery."
Emma Rayner, Mon 18th February '13
"Made the perfect margarita using new ice crusher, then pouring into Z-Stem Margarita glasses. The little party drinks book is a snip at 99p! Excellent, will be ordering more bits and bobs. Thanks very much."
Linda Matisse-Brown, Mon 18th February '13
"Great service allowing a prompt delivery and collection service. Products as described on the website. Quality products."
Jenny Broddell, Mon 18th February '13
"My order was made easy on the website and the goods were delivered as promptly as promised. Would definitely use again."
Stephanie Bessant, Mon 18th February '13
"This product does what it says on the can. Plain, unadorned cocktail stirrers. They're nice quality, look stylish and were reasonably priced. Small quibble - they just came in a bag, each one bound and taped in bubble wrap. They got here in one piece, but it didn't look great."
Carole Matthews, Mon 18th February '13
"I have recommended some friends to visit ur website! U got great items and responsible prices with quick delivery :) A+++"
Kayleigh Foster, Sun 17th February '13
"Glasses arrived within three days, very well packed. Lovely glasses, Arcoroc, excellent quality and great price!"
Ian Smith, Sun 17th February '13
"The ordering and delivery service were excellent. The product was exactly what I needed."
Angela Torroni, Sun 17th February '13
"This item was the ideal fun present for a friend. All beautifully packed to avoid damage and delivered within stated timescale."
Jane Ingram, Sun 17th February '13
"One of the items I ordered came with some marks on it. Called up and was offered a replacement to be sent out no questions asked. Thanks!"
Jon, Wed 13th February '13
"Lauren Binge is a real asset to your company! Give this lady a raise / promotion. Nothing was too much trouble. Customer service at its best! (... and that's coming from a hard nosed lawyer who never gives anyone feedback!)"
Nicola Swepson, Wed 13th February '13
"Good quality item. Great value."
Kate Smith, Wed 13th February '13
"Great delivery service and well packed. Thank you. Absolutely fantastic product, great quality and look good on. Plenty folks asked where I got it, so I made sure I passed on your site details. I made vodka shot jellies for my bullets. Until the next party..."
M Mcwilliam, Wed 13th February '13
"Delighted with the item, however the packaging was very battered by the time it arrived. Would have liked it double packed as this was bought as a present. Was pleased with how quickly item was dispatched & arrived, have recommended your web site to friends & family."
drinkstuff says: Thank you for your comments Kim. I have passed on your packaging concerns to our warehouse team.
Kim Mead, Wed 13th February '13
"Excellent service, ordered some classic Duralex High Ball glasses. Delivered next day, notified of a 1 hour time slot for delivery. Glasses came well packaged and were exactly as described. Just how online ordering should be, a pleasure."
Tony Jones, Tue 12th February '13
"I supply our wine society members with your glasses for tasting."
Richard Ongley, Tue 12th February '13
"Well wrapped glasses, quick service and exactly what I was looking for at a sensible price. Thank you."
P Cowell, Tue 12th February '13
"Prompt and precise service."
Paul Roxborough, Mon 11th February '13
"Excellent range, reasonable prices, fast delivery. What more could one ask?"
Jeremy Tafler, Mon 11th February '13
"I ordered some z stem piña cola glasses
and cocktail umbrellas
as a birthday gift. The website was easy to use, communication was very good, delivery was fast and hour of delivery text, and the product was just as described. Happy to recommend the product and service. Thank you :)"
Kathryn Langman, Mon 11th February '13
"These little bottles went down a treat at our dinner party."
C Gibson, Mon 11th February '13
"Our cocktail maker set was very good value at £10 and even included a book with lots of cocktail recipes. We received an email to let us know the set had been dispatched and was received in 4 days. I would recommend this set as a great starter kit to making cocktails and good fun. This website will definitely be recommended and used again!"
L. Liddell, Sun 10th February '13
"Excellent product. Simple, effective solution to a common problem."
Dave Morgan, Sun 10th February '13
"The first delivery of the Porcelite Butter Dish
that I ordered arrived without a cover. So I called customer service and they instantly arranged to send out another butter dish to me, no hassle, no delays. Very happy with the butter dish and the great service."
Brigitte Wills, Sun 10th February '13
"Purchased Exacto Measure
from drinkstuff, they are a fantastic idea. A number of my friends are now looking to purchase them. Prompt correspondence and delivery, well worth the money as sometimes house measures can get messy!!"
Elaine Young, Sat 9th February '13
"Products arrived on time (within an hour's time slot). Perfect. Very good glasses. Very well packed. Great! Will buy again."
Phillip Forester, Sat 9th February '13
"Delighted I found this company. Placed an order and was so happy, I went back and placed another. They kept me fully informed at all times, and I now await the arrival of something they didn't have in stock but were prepared to order in for me. Very happy customer!!!"
Karen, Thu 7th February '13
"Thank you for replacing a faulty seat cover without the need to exchange the whole product."
Richard Partner, Thu 7th February '13
"When one coffee glass
arrived damaged the whole set was rapidly replaced without even asking. Excellent customer service!"
Angela Clark, Wed 6th February '13
"I found the website particularly hard to negotiate and order from... it was lengthy and laborious and kept reverting back to the home page and then I had to start scrolling again! The order (in the main) was prompt... although I have an item which is still to arrive. Most of the products were absolutely fine... but the canister of the mini sparklers is badly dented and the gum balls which go with the machine are discoloured and muted (and look old and unappetising). Everything else seems fine - although I haven't used anything yet, as I've made my purchases for a forthcoming party and the gumball machine is a present for my son's birthday! I would order again, if I knew what product I was looking for... but am unlikely to just browse the site."
drinkstuff says: Thank you for your comments Sarah-Jayne. We are in the process of redesigning our website, so your comments will definitely be taken on board.
Sarah-Jayne Windridge-France, Wed 6th February '13
"Upgrading our drink glasses these were just perfect with great service. Would recommend to all my friends. Thanks again."
Kevan Mcvey, Wed 6th February '13
"A very good fast service, really pleased with the green coasters, they are really good quality."
ABC Newman-Young, Wed 6th February '13
Mrs J Alborough, Tue 5th February '13
"I had three items broken in transit and they replaced them immediately and without a problem. That is very good customer service, thank you."
Peter Mills, Tue 5th February '13
"Great product at a great price. Bought for a birthday present and delivered promptly and in perfect condition despite it being extremely fragile!!!! Extremely impressive service and I will definitely recommend to friends and use you again."
Edward Borgman, Mon 4th February '13
"I've used this company a few times now, everything that I've ordered from glasses, games, wall mirrors has always arrived well packaged and within days of my order being sent. A great company highly recommended, will use again."
Les Bond, Mon 4th February '13
"Good price, good service, good product."
David Gibbons, Mon 4th February '13
"The glasses that I bought are exactly as described and arrived well packaged and within the time given."
Vicky Hardy, Mon 4th February '13
"A great company to order from - clear website, good prices, interesting range of products. We ordered a range of things for a cocktail party and were pleased with all of them. I would highly recommend and will be using again."
Jess, Sun 3rd February '13
"Our G + T evening was a great success. It looked great with our spirale tumblers
and black accessories - thanks to drinkstuff. There was a little hiccup with part of our order not arriving - but with friendly no quibble service they got it straight to us, well in time for our event. Thank you."
Zoe Delaney, Sun 3rd February '13
"A1 service, contact was brilliant, my goods arrived in good time they were well packaged and safe... thanks."
Paul Hanson, Sun 3rd February '13
"The fridge is at its lowest setting and is very noisy. Customer services, who were very helpful, stated that 30decibel is the accepted noise level!"
Sue Grainger, Sun 3rd February '13
"Fantastic! These glasses are all such fun, and really fit in to the jolly atmosphere of my café. Swift delivery and clear explanations of pre-order delivery. Many thanks!"
Jane Bom-Bane, Sat 2nd February '13
"Bought some cake domes
and was pleasantly surprised with the quality on arrival. Even though it did say it was plastic, you can actually see through the domes at the cakes on display which serves the purpose I bought it for. And at sale price, it was definitely a brilliant buy!"
John Webster, Thu 31st January '13
"Excellent and quick service. The mini fridge is excellent. Thank you."
Anna Randall, Thu 31st January '13
"Thank you so much excellent products it was a present for son in law, he was more than happy thanks again."
Lou Wingrove, Wed 30th January '13
"My order got damaged in the post. I sent an email and within 24 hours had an apology, and a new order sent out. truly excellent service!"
Paul B, Wed 30th January '13
"Website enabled me to view what was available without too much difficulty but there was a little confusion over delivery rates so think the site could be improved here - customer services gave me the answer when I rang however. Product delivery did not quite go to plan - I had to chase this and there appeared some confusion, and I also did not get the expected call telling me that delivery was imminent. That said, it was all sorted without any real problem. I was happy overall and would use the company again, just a few issues to address I think."
Ian Liddiard, Wed 30th January '13
"Efficient ordering and delivery and when I had a telephone query about the suitability of one of the items ordered my call was listened to and then returned within 10 minutes with a clear and full answer. Really impressed with goods, with service and with the way query dealt with."
Celia Curry, Wed 30th January '13
"Received all my ordered goods within 5 working days, brilliant! Unfortunately, a few glasses arrived broken, however, drinkstuff customer services were extremely helpful and sent replacement glasses out immediately. Wonderful! Very pleased! :-)"
Ravjeet Pudden, Wed 30th January '13
"Great Service. Arrived promptly and in perfect condition. Will definitely buy from this site again. Son was thrilled with his pressie. Thanks."
Colette Coates, Tue 29th January '13
"Unfortunately when my item arrived, on unpacking I found that the brandy glass was smashed, I phoned straight away and was told that they would put a replacement glass in the post that day, I received it 3 days later, brilliant!"
Anne Neophytou, Tue 29th January '13
"Good quality, quick and safe delivery."
G. von Enckevort, Tue 29th January '13