Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Didn't arrive :("
drinkstuff says: We're sorry that your order wasn't able to reach you Julia. We have brought this issue up with our courier.
Julia Tryon, Mon 21st January '13
"The glasses arrived quickly, safely and as ordered. We are delighted with the size and design. Good for everyday use, with little risk of being knocked over as is the case with stem glasses. Thank you."
Christine Myddelton, Mon 21st January '13
"Goods arrived on time in good order."
Jack Gorton, Mon 21st January '13
"Website is well presented, easy to navigate, quick order process and prompt despatch - what more does one need?"
Sarah Smith, Sun 20th January '13
"Excellent service - would certainly recommend."
Maureen Murphy, Sun 20th January '13
"Goods arrived promptly, information regarding delivery time was accurate and helpful, and the price was less than half that of another store I looked at. Highly recommended."
Emma Richardson, Sun 20th January '13
"Well made item sold at a very good price and quickly sent. Very good service."
Charles Dewar, Sun 20th January '13
"No problems at all. The ordering was easy, the delivery was quick, the products were "simply wonderful" (my review title). I would have no hesitation in using drinkstuff again."
Ian Brown, Sun 20th January '13
"Our son bought his dad Port glasses
from your site, we were very impressed. We bought friends items for their bar. To say they were thrilled is an under-statement. Have recommended website to everyone. Delivery and packaging excellent."
Alex Winfrey, Sun 20th January '13
"I have ordered from this firm before and have always had excellent service, tiptop items delivered well packed and quick, no hassle so I have no hesitation in recommending them to all!"
Mr. E. J. Sharman, Sun 20th January '13
"Lovely glass jars
at great price. Small problem with lid sorted very quickly and with no difficulty whatsoever. Great product and service."
Amanda Worthington, Sun 20th January '13
"Very pleased with how quickly it came and I found both the shaker
and the twisted spoon
very good quality."
Christine Thomas, Sat 19th January '13
"First time I've used drinkstuff, the only with stock of the port sippers and decanter
I wanted for Christmas gifts. I was getting a little nervous having ordered on the 15 Dec (items in stock) and my order only arrived 21 December... I'd got it sent to work and finished on the 20th so my advice... order early. :) Of the 2 items I ordered one had a number of faults and was broken but I called up, got a very helpful person and was offered a replacement or refund. It was too late for Christmas, but in this instance the gift was for someone I was seeing after so a replacement was fine. The replacement process was quick, and no hassle so I must commend drinkstuff on this."
L Pollok, Fri 18th January '13
"This is my second order, they are the perfect mixer glass
(Thin & Tall) and arrived next day in perfect condition. Great product & great service. Thank you."
Neil Alexander, Fri 18th January '13
"Prompt delivery, goods were good quality, would use again."
Joanne Owen, Thu 17th January '13
"All items in the order arrived very quickly, in one parcel. All exactly as described and at a very good price. Would definitely recommend to others."
Elaine Stamford, Thu 17th January '13
"Ordered dishes as a present and really impressed with the quality. Think I might get some more for myself. Well packaged and delivered on time. Would defiantly use the site again."
Kate Roberts, Thu 17th January '13
David Peters, Thu 17th January '13
"Product arrived in a timely fashion, as expected, in working order. Haven't tested it with alcohol yet, though."
Kieran Duffy, Wed 16th January '13
"This company takes a big interest in their customers. When something went wrong with my payment, they contacted me back and resolved the problem. I was very happy because what I ordered was a birthday gift. The cocktail kit
is presented in a very elegant wooden box. I would recommend this product to others."
Marzena, Wed 16th January '13
"Only used this company once but have been impressed with the website, range of products, communication and delivery."
Angela, Wed 16th January '13
"I placed an order on the 13th Jan but was disappointed to find it wasn't dispatched until 15th Jan, I would have thought it would have been dispatched the next working day as I am waiting for these items, but cannot justify paying for next day delivery as this would make this order very expensive."
drinkstuff says: We're sorry that you were disappointed with the delivery service Mrs Brown, but we are glad too see that your order arrived to you within the specified 2 to 4 day delivery time.
M Brown, Wed 16th January '13
"I ordered two sets of Poker Dice which arrived in good time. Some of the dice didn't have perfect printing though."
Robert Powell, Tue 15th January '13
"Every time I have placed an order I have been notified of every stage of the process! So efficient and merchandise excellent quality!"
Lynda Laing, Tue 15th January '13
"Very quick delivery, and packed really well. The glasses are perfect for our wedding favours."
Samantha Brown, Tue 15th January '13
"We were very impressed with your service. We ordered before a suddenly arranged party and had little hope of receiving the glasses in time. But they came. Just one niggle - one glass was broken, despite the vast amount of packaging material. Strangely the piece broken off was not amongst the packaging, making it certain that it was broken before being sent. Full marks apart from this."
Jennifer McIntosh, Tue 15th January '13
"Order delivered promptly, with good communication and at a good price. Can't ask for any more than that."
Paul Cotton, Tue 15th January '13
"Excellent arrived quickly. Great quality! Thanks!"
Emma Hotchkiss, Tue 15th January '13
"Everything arrived to us in Sweden intact (including 12 glass carafes) and it came sooner than expected."
Georgina Rofique, Tue 15th January '13
"My initial order arrived with a missing item. Upon contacting drinkstuff, I received a rapid response dispatching the item immediately. Excellent service."
Stephen Locker, Mon 14th January '13
"These were perfect for my needs, just the right size for Port, good value, well packaged with prompt delivery."
Steve Jillions, Sat 12th January '13
"Phoned up as I could not get next day delivery as an option for my area (central belt, Scotland), lady I spoke to was extremely helpful and upgraded me free of charge. Products were high quality and great price, really complement my home bar... Highly recommended."
Barry Paton, Sat 12th January '13
"Thanks! My order came really fast and I was 100% happy."
Tiziana, Fri 11th January '13
"Excellent cups, exactly as ordered and very efficient prompt service, highly recommend."
Shelley, Wed 9th January '13
"Very pleased with products, exactly what we wanted - will definitely use drinkstuff again. Was extremely impressed with delivery and the communication of where it was and precisely when to expect."
Jacqueline Griffiths, Wed 9th January '13
"Absolutely superb service and products. Packing superb too... 5 stars all round."
Eilean Burgess, Wed 9th January '13
"Great services as always."
Neil White, Wed 9th January '13
"The glasses arrived on time and in good order, well done."
Brian Ashforth, Wed 9th January '13
"Arrived on time. Would be good if they sold replacement plastic shot glasses
(e.g. for £1 each), as they're hard to keep hold of when the shots are being distributed haha!!"
Chris Mooney, Tue 8th January '13
"My daughter has arranged to have her hen weekend for February. I heard her talking regarding making cocktails during her hen weekend and began researching cocktail sets
. I found this site (drinkstuff) and ordered three sets. They were extremely reasonably priced and arrived within a few days. Well packed and even an e-mail informing me they had been dispatched. Photographs and explanation of sets very good. Excellent site that I will definitely use again. Regards, a happy customer."
Mr M R Livermore, Tue 8th January '13
"I bought a large selection of cocktail & bar items and was very happy to receive everything ahead of schedule and in superb packaging. Staff were also very friendly on the phone when I phoned a day after placing the main order to add another item to it, even though boxing it had already begun. The order was placed less than a week before Christmas, yet still arrived before Christmas - very impressive! I will definitely be using drinkstuff again."
Bruce Claassen, Tue 8th January '13
"The glasses I ordered arrived almost before I'd ordered them! Thank you. They are exactly as described and very good value. Thank you again!"
Jeremy, Tue 8th January '13
"Amazing choice, superb service and good value what more could you want?"
Ann Cooney, Tue 8th January '13
"My dad asked for an electric corkscrew for Christmas, I Googled it and this looked the best by far. He is really pleased with it as it's so easy to use."
E Abbiss, Tue 8th January '13
"I used a website in very busy period - Xmas. I was very surprised, that I have an option to order with 1 delivery day. All my order items arrived in very good secure box in 1 day! I'm so impressed with the quality and service of drinkstuff. Well done guys, we need more reliable business like yours!!! Thank you!"
Jerzy Krokowski, Sun 6th January '13
"As advertised, in the run up to Christmas, arrived as promised on time, excellent service."
Jim Conlin, Sat 5th January '13
"I just wanted to say that the customer service I have received from drinkstuff has been brilliant. I have bought several items over the last year and the delivery has always been prompt and the goods exactly as described. On the occasion when there was a problem with damage in transit, drinkstuff responded promptly to my email and despatched replacements immediately. Thanks!"
Eileen W, Fri 4th January '13
"Very quick delivery and very well packed, would definitely order again."
Gail Jarrett, Fri 4th January '13
"A big thank you to your team for sending a replacement item so quickly and just before Christmas and with zero hassle. This is the kind of helpful approach that will ensure that you get repeat business in the future - as I have recommended you to all the people at our cocktail party. You really stand out from the crowd - 10/10"
Nick Bradley, Fri 4th January '13
"Lovely glasses, fast and efficient delivery service and easy to order online, very happy with my purchase, well wrapped for postage."
Louise Mcfarlane, Fri 4th January '13
"I could not have asked for better service - the glasses I ordered arrived in time and were of very good quality and reasonable price. I would not hesitate in using the service again. Gifts were a hit and people had taken the website address as they were all impressed with the glasses."
Jay, Fri 4th January '13
"The glasses were perfect and a great party gift. They are of very good quality at a very reasonable price. They were delivered in time for Christmas."
Jay, Fri 4th January '13
"I made a late order for Pina Colada and Margarita glasses, an ice crusher and a party accessories pack. All items arrived as planned and there was an excellent tracking facility. The items lived up to expectation and a great party was had. Thanks. Dave."
David Dugdale, Thu 3rd January '13
"Perfect, simple and stylish, perfect for our home made Xmas cocktail gifts!"
Jenn, Thu 3rd January '13
"Glasses arrived promptly, even just before Christmas. Packing was most amazing I've seen for such a small parcel, absolutely no chance of breakages there. Excellent service."
Chris Wilder, Thu 3rd January '13
"Excellent quality product and delivered quickly, particularly as ordered during the build up to Christmas. Would recommend to others."
Maggy Sainsbury, Thu 3rd January '13
"Very good service and value for money product."
Keith Carey, Thu 3rd January '13
"The wine glasses were excellent as expected and delivered on time in perfect condition."
Brian Jay, Thu 3rd January '13
"Last minutechristmas shopping but delivered as promised in a couple of days , goods as described , well packaged"
alan smith, Thu 3rd January '13
"I was very happy with my order as it came just at the right time in very good condition. It was a very last minute order and was desperately need. I will certainly use drinkstuff again."
Erica Henwood, Thu 3rd January '13
"Delivery was very fast! Would use again - brilliant service."
Rebecca Hinkson, Thu 3rd January '13
"Bought three sets of shot glasses for Christmas for the first time from drinkstuff so was not sure what to expect. Very easy to order and paid for next day delivery to ensure arrival before Xmas. The glasses were exactly as described on-line and packaged very well. Although the delivery took an extra day, it was very easy to track on-line and when I contacted drinkstuff to let them know of the delay they refunded the postage immediately. I would definitely recommend them for both their goods and customer service, many thanks."
Sue Rodway, Thu 3rd January '13
"No problems, good service."
Simon Godfrey, Wed 2nd January '13
"Fast friendly service. Order was not complete when delivered, although swiftly rectified. Part of product scratched, replacements dispatched, no quibble. Thus far, stem of one glass has broken off. Appears to have been either glued or soldered. Would consider purchasing from again but with caution."
drinkstuff says: Thank you for your feedback, and we're sorry that you had these issues with your order. Thank you for making us aware of the problems you had with the glasses, we have passed on your issues to the manufacturer.
T. Baker, Wed 2nd January '13
"This was by far the cheapest Yard of Ale I found online and it was in the traditional shape which are hard to find, especially in plastic models. The postage was quick and the item was packaged well. I would use drinkstuff again."
Nicola Nibbs, Wed 2nd January '13
"Products arrived on time but when opened found there were 30% broken, when I contacted the company they replaced the broken glassware quickly and without a fuss. I will certainly use the company again for their prompt efficient service and after care."
David Hoyle, Wed 2nd January '13
"Good and quick service."
Sherika Bryan, Wed 2nd January '13
"My original order was incomplete as 2 of the items had not been included. However, these items were subsequently sent separately without quibble and they arrived quite quickly, well in time for Christmas. I would definitely order from drinkstuff again."
Ian Greensill, Wed 2nd January '13
"Excellent, service, price and products. I ordered with just 4 days to go for Christmas and received within 24 hours."
Sue, Wed 2nd January '13
"Many thanks for getting the beer glasses
to me before Christmas. I had scoured all the likely shops and not found the product anywhere. You guys came up trumps and delivered very quickly at the busiest time of year. Thank you."
Chris Harvey, Wed 2nd January '13
"Great product arrived day after - service is amazing one hour time slot text to let you know when arriving, best service l have received in years."
Christine Thompson, Wed 2nd January '13
"I couldn't ask for better service or quality of product! Happy to recommend any time. Thank you."
Sue Naylor, Wed 2nd January '13
"Excellent service and delivery was super fast. Would highly recommend drinkstuff to friends and family and will be back myself!!"
Rhys Powell, Wed 2nd January '13
"Website easy to use. Item as described. Good quality and fairly quick delivery. Very pleased with item and service. Would definitely use drinkstuff again when required."
Rachel Essex, Wed 2nd January '13
"Very good service from drinkstuff. Glasses arrived in very good order. Thank you."
António Pedro Fachada, Tue 1st January '13
"Very satisfied with order. Was allowed to collect in person near Royston as delivery via Amazon was not very good over Xmas period 2012. Champagne flutes exactly as described on Amazon. Will use drinkstuff.com again."
Jasper van Dyk, Tue 1st January '13
"Really fast delivery even though I mucked up and put wrong postcode on order and had to contact courier who said I had to contact you. Called you, spoke to a really good customer service lady (think she was called Sue?), she sorted everything out and called me back as promised. Delivery arrived in good time for Christmas after all. Quality of goods... very good. Would definitely recommend this company."
Wendy Duncan, Tue 1st January '13
"I was very pleased with my order, the site was easy to use and I was impressed with the prompt delivery of my order, I would certainly recommend the company to everyone and would not hesitate to use it again."
Sam Rose, Tue 1st January '13
"Perfect product, delivered on time. Thanks."
Suzanne Welch, Tue 1st January '13
"1st time buying from this site, just before Christmas for a late present got the item very quickly and site very easy to use! Item was a great present that was very happily received!!"
Sharron, Tue 1st January '13
"I ordered 6 glasses from drinkstuff for a Christmas present. On receipt one of the glasses was cracked. I let the company know and within days I had received a replacement. Great service would definitely recommend. Thanks, Lesley."
Lesley Watson, Tue 1st January '13
"I personally am very happy with this company, quick order, quick delivery, it's really trusty."
Tamang, Tue 1st January '13
"Ordered 4 x Stella Artois glasses which were very reasonably priced and were despatched promptly, well packaged. Would order again."
Vicki Woolcock, Tue 1st January '13
"This is the second time I have used drinkstuff and would certainly buy from them again. Good choice, reasonable prices and efficient delivery."
Mike McGraw, Mon 31st December '12
"I was really pleased with the product as it was just as I expected from the online picture and was good quality for a very reasonable price! Delivery was fast and it arrived very well wrapped. Would definitely use the site again."
Anna Jones, Mon 31st December '12
"A prompt service and well packed glasses arrived unbroken and in good time for Christmas. I would have preferred to buy a smaller quantity than the minimum 12, however this does not detract from the good service."
Mel Stone, Mon 31st December '12
"Brilliant service, very quick, no fuss, recommended."
Derek Hulin, Mon 31st December '12
"I found the delivery to be very quick and the prices very reasonable. My only issue was I ordered a pack of 5 drink pourers and only received one. Other than that my order was perfect."
drinkstuff says: Thank you for your comments Natalie, we hope you have now received the other 4 pourers.
Natalie Hogan, Sun 30th December '12
"Highly recommended! Smooth transaction, arrived very quickly! Thank you very much! My friend loved his Christmas present! :)"
Jenni, Sun 30th December '12
"I had used drinkstuff before, and received an email from them on the morning of 23rd December letting me know that I could still receive items before Christmas if I ordered by 1pm. What a surprise that was! I thought it was far too close to Christmas to get delivery in time, especially at such a low price! I had been dreading facing the shops that day for last minute shopping, and thanks to that email, I sorted stocking fillers for 4 people in under ten minutes!! I didn't even have to go out :) Excellent product range, much of which was on sale, and fantastic delivery. Very happy customer! So I would like to take this opportunity to extend a HUGE thank you to all at drinkstuff for making this possible, you have certainly saved me a lot of time and stress today! I wish you all a very Merry Christmas, I hope you all have a well-deserved break after the mad rush of last minute orders from people like me! All the best in 2013, and I will definitely be visiting your website again!"
Brigitte de Coriolis, Sun 30th December '12
"I ordered the Relax brandy glasses
which are really good quality, good value and most importantly very quirky and different. As these were Christmas gifts, I was getting a little nervous when after ordering on the 10th Dec with items in stock, my order was not dispatched until 14th and then not received until 21st. My advise is order nice and early."
Laurie, Royston, Sat 29th December '12
"Excellent Xmas gift for the boyfriend. Wished I thought about buying a juicer press for the lemon & limes. Delivery updates were great! Thanks!!"
Elaine, Fri 28th December '12
"I used the website to place an order for next day delivery on a Thursday. The payment was taken from my account the same day, but a system glitch meant the order wasn't processed, After two phone calls where no one seemed able to help, the parcel miraculously appeared on Monday, (a working day late for my secret Santa) despite being told it wouldn't arrive until Tuesday and asking for a refund. Whilst the glass itself was as described and exactly what I was after, I won't use them again because I can't trust them to deliver on time."
drinkstuff says: We're sorry that you have had this experience with our delivery service Samantha. Unfortunately during the festive period couriers across the country experience large quantities of parcels and delivery can be slower than expected.
Rest assured that we will bring up this matter with our courier, however we must stress that this was due to the busy Christmas period and is not a regular occurrence throughout the rest of the year.
Samantha, Fri 28th December '12
"Saw Welly Glass referred to in Telegraph article. Bought on a whim as a gift. Great glass, arrived super fast over Xmas period and it was very well packed. Great service. Thanks."
Amanda Worthington, Fri 28th December '12
"Fast and efficient service. Ordered a late Xmas present and it was delivered within 2 days. Thanks."
Mrs S Turner, Fri 28th December '12
"Clear and easy to order, prompt service - exceeded expectations."
S. Proudlove, Fri 28th December '12
"Bought this thinking it might be a bit cheap looking but was shocked at how well it looked, very classy, is a perfect gift for anyone or for yourself. Thank you."
Nicky Oliver, Thu 27th December '12
"I ordered these products and paid extra for early (Saturday) delivery. They didn't arrive until the following Monday by which point the purpose I had bought them for had passed. I was pleased that the delivery charge was refunded without hassle but I didn't receive the items in the time I required and paid for so on the whole was disappointed. I got no contact telling me the items would not be delivered on time and since your offices are not open on the weekend I couldn't follow it up myself."
drinkstuff says: Thank you for taking the time to leave your comments Stuart, and we are sorry that your order arrived outside of the expected delivery period. Unfortunately the weeks leading up to Christmas can bring unprecedented delays. We are glad we could help with compensating for your late delivery.
Stuart, Wed 26th December '12
"I was very pleased with a speedy delivery well in time for Christmas. It had been difficult to find the shape of glasses I was after but luckily found just what I wanted on your website. Very well packaged too - obviously a necessity with glassware. Highly recommend."
Mrs D Binley, Wed 26th December '12
"Cocktail stirrers were as shown on the website and exactly what I was looking for. They arrived on the date specified, not fast delivery but fine."
Gabrielle Lloyd, Mon 24th December '12