Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Great after sales service. Replacement for faulty item sent no quibble and speedily. Only downside, wrong house number on envelope so parcel had to be opened by third party to find correct destination on invoice."
Claire Scott, Mon 20th August '12
"Excellent service. Product was just as described."
Joanne Dixon, Sun 19th August '12
"Really nice quality products. Ice bucket
and bar spoon
. All v professional looking and arrived promptly. Would def order from you again. Thanks."
Rachel Paskin, Sun 19th August '12
"Very good service, prompt delivery, well packed."
Ken Gaffney, Sun 19th August '12
"Excellent service arrived promptly. Packaged very well so no damages. Glasses as expected in description. Brilliant."
Sue Johnson, Sun 19th August '12
"Thanks for the pint drinks tankards
in use now in mexico on our holidays."
Len Stanaway, Sat 18th August '12
"Superb had a good night!!!!!"
Tony Walsh, Sat 18th August '12
"I ordered some Alternato wine glasses
as a gift for someone as I had previously purchased some for myself and was very pleased with them. The glasses were due to be delivered within 3-5 working days but I received them after 2, so very impressed. However, on this occasion one of the glasses was a different size to the other 5. I made a call, requested a replacement and the item was with me in no time at all. Would definitely use this company again."
Lesley Jewell, Fri 17th August '12
"Very satisfied with speedy service and packaging."
Tessa Clarke, Fri 17th August '12
"I was more than happy with the products I ordered and very pleased that they were despatched so quickly. However I was not impressed with Yodel's service. I tracked the package on the delivery day because I was working. When I arrived home there was no card so I thought I had made it to receive the parcel. I kept tracking it and it was still to be delivered. At 22:30 that evening the tracker showed that it had attempted to be delivered, no answer and card through the door. Well nobody had knocked my door and there was no card. I tried to find a telephone number to call the next day, but there is no customer services number on the Yodel website. I checked the tracker and it said it was being re-delivered. Unfortunately, this time I got a card when I got home and had missed it. I arranged to collect it from the Chelmsford collection centre. That was another experience. Took 45 minutes for the guy to find the parcel because even with my reference card he was looking for the wrong parcel."
We're sorry that you had these issues with your order Sadie. You'll be pleased to hear that we have now changed our courier service and we no longer use Yodel for deliveries. Our parcels are now delivered by either Hermes or DPD, who you might recognise from other large online retailers. More information can be found on our Delivery Information page
Sadie Cashmore, Thu 16th August '12
"Fantastic quality products, ordered on the Monday, arrived promptly the next day. The site offers everything you need for bar supplies
and event planning for the professional or home enthusiast at competitive prices."
James Hall, Thu 16th August '12
"Order arrived very quickly with no problems. Can't ask for any more than that."
Jim Hope, Thu 16th August '12
"Very pleased with my purchase of 1.3litre jugs
and 1litre jugs
. They arrived on time and were very well packed."
Sandy, Thu 16th August '12
"I liked the wine rack. Good value for money. Thanks."
Raelene, Thu 16th August '12
"As above - happy with all aspects of the order."
Ann Gillman, Wed 15th August '12
"Item are exactly as specified and delivery was prompt."
Jacqui Ritchie, Tue 14th August '12
"A great selection of wares to choose from and at reasonable prices too. I'm very pleased with the glasses that I purchased - they're much nicer in reality, and was amazed at how quick they were delivered. Thank you very much for the excellent service, it is very much appreciated. I will definitely be purchasing from you again and recommending your website to all and sundry."
Denise Gregory, Tue 14th August '12
"I recently ordered from drinkstuff, and worrying as to whether I would receive the item in time, (it was a birthday present for my father) I contacted drinkstuff to check if the item could be dispatched ASAP. Without hesitation drinkstuff replied with a friendly and informative email to let me know that it had already been dispatched! The item came in good time and I was very pleased with the service I received! Thank you :)"
Paula, Mon 13th August '12
"Quick delivery and lovely products. Packaged very carefully so nothing was broken. Worth every penny!! Would definitely buy from again. Thank you."
Rachael, Mon 13th August '12
Ian, Mon 13th August '12
"Thank you for the excellent service. Easy ordering and fast delivery, will definitely order again."
Ali, Sun 12th August '12
"Wonderfully kind people on the telephone. The service was extremely quick in getting back to me when the irish coffee glasses
were back in stock and the delivery service right down to the south of France was incredible, very quick. And I was expecting something to be broken (usually is in exporting) but everything was so well packed. A big thank you and I certainly will be ordering more things from you for my hotel and restaurant because of this and your interesting prices."
Lisa Patrick, Sat 11th August '12
"Excellent fast service."
Paul, Sat 11th August '12
"Received today, just what I wanted, thanks a lot."
Marion Walker, Sat 11th August '12
"Brilliant site and service, well done."
Julie Davies, Thu 9th August '12
"Quick delivery - very efficient and very reasonable prices. Definitely recommend!!"
Cat, Wed 8th August '12
"Very satisfied. Or rather my partner is very happy. He enjoys drinking his beer out of these glasses. Very happy customers."
Brenda Fragona, Wed 8th August '12
"Thanks very much, I couldn't believe how quickly my order arrived, all well packaged and cheaper than anywhere else I could find."
Juliette, Wed 8th August '12
"Delighted with your product and service - thank you for helpful information on delivery."
Michele Foot, Wed 8th August '12
"Excellent service from start to finish. The product far better that I thought it would be. Very good quality as well as was the price. Many thanks."
Adrian Johns, Tue 7th August '12
"The products I bought were just brilliant, quick delivery and well packed."
Paul Leyshon, Tue 7th August '12
"Our biggest issue was lack of a predicted delivery time or ability to phone to say when the delivery is due. It meant that a friend had to stay in all day to await the delivery. We were also upset that there was nothing on the site saying that central London deliveries weren't available except at extra cost. We needed the glasses for a party."
Thank you for taking the time to leave your comments Richard. We're sorry that you missed our Olympic Closures information
, we have made sure to have this available at various stages throughout the order process since the middle of July.
Richard Goodwin, Tue 7th August '12
"Excellent experience with drinkstuff - very fast delivery - very pleased all around."
Julia Taylor, Tue 7th August '12
Francesca, Tue 7th August '12
"Does what it says on the tin!"
John Cooper, Tue 7th August '12
"Loved the great branded products. I could spend a lot of money on this site. Quick delivery & well packed too."
Mat Hartley, Mon 6th August '12
"Thank you for a very professional service. The glasses arrived without any damage and in the time-frame which you gave me in your mails. Thanks again. Hermann."
Hermann Borchers, Mon 6th August '12
"Having not used the site previously, I wasn't sure what to expect. Very pleasantly surprised though. The product ordered turned out to be good value, rather than cheap and nasty as I feared it may be. Also arrived extremely quickly without breakages. No complaints - can only praise & recommend."
Andrew Wheldon, Mon 6th August '12
"Ordered some glasses which arrived within a few days of order. They were well packed to avoid breakages. Fast and efficient. Will definitely use this company again."
Laura Jeffrey, Mon 6th August '12
"Fantastic range of products, excellent customer service & speedy delivery. A real pleasure to order from!"
Clare Walsh, Mon 6th August '12
"Even if I tried I could not find fault with this transaction. THANK YOU."
Richard Wilkes, Mon 6th August '12
"Love the plastic glasses, lots of choice, quick delivery. Will be back for more. Thank you. Glynis."
Glynis King, Mon 6th August '12
"We were delighted with both the products you sold us they were exactly as described and the service was second to none. We will certainly use you in the future."
Koffiji Lounge, Mon 6th August '12
"The delivery was very quick and the glasses are great."
Katherine Shell, Mon 6th August '12
"Payment system was down and the phone service was good to inform me of why I couldn't pay and then called me back to take payment over the phone! Great delivery time too!"
Nicola Gerrett, Mon 6th August '12
"Very fast delivery - most impressed."
Paula Sewell, Mon 6th August '12
"Excellent transaction. No problem. Quick delivery."
Neil Woodrow, Sun 5th August '12
"Glasses great, do not see why I should pay more for postage because I live in the Isle of Skye."
drinkstuff says: Hi Ron, our delivery prices reflect the prices set by our couriers, in most cases we subsidise the delivery cost to ensure we are offering the best possible price to our customers.
Ron, Sun 5th August '12
"Good service. I was called when the problem with Olympics delivery zone and given some options. Product arrived in a timely manner and was perfect. 5/5"
Trevor Simon-Spooner, Sun 5th August '12
"Great value and great product great service."
Pauline Wyllie-Martin, Sun 5th August '12
"Absolutely faultless service, goods despatched and received next day. Packaging superb, what more can you say apart from buy with confidence."
The Crown Inn, Sun 5th August '12
"I found your website easy to use and very useful giving lots of ideas for parties. My order arrived within two days and everything was just as we wanted. Our cocktail anniversary party
was a great success!"
Lorraine Barrett, Sun 5th August '12
"Fast delivery. Well packed. First class, many thanks."
Mr Sidney R Craze, Sun 5th August '12
"Very disappointed that it took 13 days to process and dispatch, poor service. It took 15 days to receive the goods."
drinkstuff says: We're sorry that your order took 15 days to reach you, Howell. The items that you ordered were out of stock at the time of purchase and were purchased using the pre-order option where a due date was displayed during the checkout process. Your order was dispatched as soon as stock arrived with us.
Howell Williams, Sun 5th August '12
"Am happy with with the way my order was handled. However, the description of the fold-away wine cooler stand
could be improved as it was too small for my standard-sized champagne bucket, so it had to be returned."
Thank you for your comments Richard, and thank you for making us aware of this issue, we have now updated the details on the Fold Away Wine Cooler Stand
to include more information on the dimensions of the product.
Richard Gale, Sun 5th August '12
"Excellent service, well packed, no breakages, and will be using drinkstuff again."
Harpers Bar, Sat 4th August '12
"V good delivery, mini fridge
works fine. Not big enough to put a normal sized wine or spirit bottle in though. Good for cans and miniatures."
Winnie L Choy Winters, Sat 4th August '12
"All too often today we seem to end up complaining non-stop when things go wrong, but PRAISE must go to the excellent after sales service at drinkstuff. In transit two glasses were broken, despite their fantastic packing efforts, but a phone call and a polite e-mail and the problem was rectified in record time at no expense to myself. Well done drinkstuff, will use you again. The glasses are beautiful too."
Sue Nicholls, Sat 4th August '12
"Great service and great prices. Thanks."
Shadi Halliwell, Fri 3rd August '12
"We needed a few cocktail accessories
to bring a bit more colour and joy to our wedding day drinks and drinkstuff nailed it; great range to choose from, delivered quickly and good quality products."
Mike Anderson, Fri 3rd August '12
"Fast, efficient, a good product and a good price. I would happily use your service again."
Stephen Mills, Wed 1st August '12
Robert Cox, Tue 31st July '12
"Fantastic quality and speed of delivery - the disposable champagne flutes
were far superior to others I have purchased in the past - not one base broke as I was attaching them to the flutes!!! I can't recommend highly enough."
Sharron Harley, Tue 31st July '12
"Item was nicely packed, and delivery was quick, which is a good thing as some places take weeks. Will definitely order again."
Marie, Tue 31st July '12
"Excellent service, first class delivery."
Steve Tod, Tue 31st July '12
"Great products as always, reliable service, would recommend."
J John, Mon 30th July '12
"Very fast well packaged. Great!"
Mrs Beverley Woods, Mon 30th July '12
"This is just what it says on the box - just what we wanted - ordered one day - despatched the next day and delivered the day after - well done."
Jimmy Pigden, Sun 29th July '12
"Order arrived promptly and was very well packaged."
Lynda, Sun 29th July '12
"I found the customer service to be very good. They were courteous, helpful, genuine and efficient. I intend to use this company again."
Lorna, Sun 29th July '12
"Excellent customer service and great products. One item was slightly damaged, I assume by delivery, but a replacement was sent out within 24 hrs no questions asked. Thanks very much."
Gareth Daniels, Sun 29th July '12
"The bar stool was very good value but damaged - it was replaced immediately and the customer service guy was charming. Very impressed with the service."
Joanne Ison, Sun 29th July '12
"All went well and the quality of the product which seemed 'too good to be true' for the price, was excellent ."
Roy, Sun 29th July '12
"Title says it all - fantastic value and really wide selection. Should always be the first place to look when shopping for this type of thing."
Sean Ryan, Sun 29th July '12
"My order arrived in good time, and was well packaged. All the items were exactly as I expected with my daughter being delighted with mum's purchases for her 18th birthday party. Would definitely use again, and recommend to others."
Denise Doak, Sat 28th July '12
"Excellent service will use again."
Les Green, Sat 28th July '12
"Very pleased with the service I received, I did not receive my delivery, the courier said I had received and signed but I had not. I rang drinkstuff who were very helpful and informed me when it was being delivered. I still didn't receive it so I contacted drinkstuff again who without hesitation dispatched another parcel which I received the next day. The product was very good quality for the price. Would buy from them again."
Wendy Brewer, Sat 28th July '12
"Exactly what I ordered and almost next day delivery."
Peter, Wed 25th July '12
"The cups were described very well and I received the exact picture I had in my mind. Great value - not rubbish old cardboard cups - very sturdy and good price. Will use drinkstuff again."
Beth Jobber, Wed 25th July '12
"I ordered a metal cocktail shaker - the sort you use to make martinis. It consists of 3 parts - a mixing shaker, a lid with a built-in strainer, and a smaller lid that goes over the strainer. I was a bit disappointed in it, as we already have one that works brilliantly but we wanted to have two. After shaking the cocktail, the strainer lid can be very difficult to remove as it sticks. And if it's not pressed down very firmly before shaking liquid can leak out as you are poring the cocktail. I wouldn't recommend it."
Thanks you for taking the time to leave your comments Suzanne. We regularly deal in thousands of cocktail shakers so this is obviously below the quality we are used to. Please feel free to contact our customer services
team if you ever have any issues with the quality of our products.
Suzanne, Wed 25th July '12
"Quality product 100% happy. Delivery quick and packaging very good, unlike another company we ordered from (all glasses arrived damaged as no packaging) Will definitely purchase from you again. Thanks for a hassle free transaction."
Mr G Sennett, Wed 25th July '12
"I'm a lover of ales, and felt it was about time I got some traditional style beer glasses
to be able to pour a beautiful pint! These glasses are exactly what I was looking for, just like the ones I remember from years and years ago, lovely solid glass and a decent handle, very much the quoffing vessel
I wanted.... Price was excellent, I have seen other online retails who charge more for an individual glass than I paid at drinkstuff for my set of 4, and delivery was great too, came by courier less than 2 days after I placed my order... All in all I'm very pleased, as a first time customer I would certainly use drinkstuff again!!"
Karin, Tue 24th July '12
"Good quality glasses. One damaged which was replaced quickly with no problems and an apology. First class product and service."
Nick Chadwick, Tue 24th July '12
"Very pleased with the service - rapid response to the order, we got exactly what we wanted and was delivered in two days. Will certainly use this company again."
Mrs Terry Inskip, Tue 24th July '12
"Easy to order, product came next day, what more can you want?"
Paul Sullivan, Tue 24th July '12
"I was amazed at how well packaged and quickly my order arrived. The description of the goods on the website matched the items I ordered. And the whole transaction went very smoothly. I just love the wooden cutlery
items. Why not 5 stars? Some of the wooden handles on the cutlery were either broken or splinter rough and I was two short on the spoon pack and 1 short on the forks. Fortunately I had enough to get by."
Hazel Kennedy, Tue 24th July '12
"Speedy delivery, lovely quality. Great novelty present."
Julie Mccallum, Mon 23rd July '12
"I order quite a few glasses of differing variety. The order was processed and delivered promptly as well as being expertly packed. Many thanks to all involved, much appreciated."
Theo Cronhelm, Mon 23rd July '12
"Received my order very quickly and was extremely pleased with the quality of the items, would not hesitate to use you again, many thanks."
Rita Percival, Mon 23rd July '12
"Very good website, covers everything a customer would look for, could do with more offers."
Paul Kelly, Mon 23rd July '12
"Excellent service. Had been unable to purchase brandy glasses
from any of the stores in Nottingham."
Roger Taylor, Mon 23rd July '12
"Very pleased with the service. Made my order and delivered within 2-5 days. Good delivery transport can track your order. Very pleased with product."
Mrs D Quance, Sun 22nd July '12
"Delighted with this winerack, had looked in lots of stores and not seen anything comparable, prompt delivery and excellent product."
Penny Brown, Sun 22nd July '12
"Your service could not be faulted in any way and it would be a pleasure to do business with you again - thank you."
Mrs R Bodman, Sat 21st July '12
"Glasses great! Emailed us with up to date stages of order - arrived when they said it would..."
Lesley Tutton, Sat 21st July '12
"I originally ordered 6 tumblers from drinkstuff.com back in January. Beautiful glassware - perfect for malt whiskey!! The product was sent promptly and well packaged. Unfortunately 2 of the tumblers cracked for no apparent reason a few weeks ago. I emailed drinkstuff (Paul Harrison) and he swiftly responded and re-sent 2 replacement tumblers. What excellent service! I have highly recommended this company to family and friends and will use them to order more products. Cannot fault drinkstuff and its amazing customer focused staff. 10/10."
Karen, Fri 20th July '12
"Hi, first of all I'd like to say that the delivery time of my order was good and the P&P price is reasonable. However my items were delivered loose in a badly taped up bag with no padding. The funnel of the beer bong was chipped and a few of the solo cups were crumpled, I didn't return the items as they were needed for a party. Great site btw, I'll definitely be ordering some more solo cups for beer pong, I just thought putting stuff in a box or some bubble wrap would be beneficial. Thanks, Jack."
drinkstuff says: Thank you for taking the time to leave your comments Jack, and we're sorry that your arrived to you in this condition. We have raised this issue with our warehouse team to ensure this doesn't happen again, please see our email to you regarding this matter.
Jack Outram, Thu 19th July '12
"Excellent service, good value for money, who could ask for more?"
Sian Jones, Wed 18th July '12
"Goods arrived when and as described - can't ask for more. Thank you."
Mark Russell, Wed 18th July '12
"Many thanks for despatching our order so quickly and efficiently. The products were exactly "what it says on the packet". In fact I was nicely surprised that the quality was better than expected. I will definitely use your company again. Kind regards."
Joy Scharff, Wed 18th July '12