Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"When one coffee glass
arrived damaged the whole set was rapidly replaced without even asking. Excellent customer service!"
Angela Clark, Wed 6th February '13
"I found the website particularly hard to negotiate and order from... it was lengthy and laborious and kept reverting back to the home page and then I had to start scrolling again! The order (in the main) was prompt... although I have an item which is still to arrive. Most of the products were absolutely fine... but the canister of the mini sparklers is badly dented and the gum balls which go with the machine are discoloured and muted (and look old and unappetising). Everything else seems fine - although I haven't used anything yet, as I've made my purchases for a forthcoming party and the gumball machine is a present for my son's birthday! I would order again, if I knew what product I was looking for... but am unlikely to just browse the site."
drinkstuff says: Thank you for your comments Sarah-Jayne. We are in the process of redesigning our website, so your comments will definitely be taken on board.
Sarah-Jayne Windridge-France, Wed 6th February '13
"Upgrading our drink glasses these were just perfect with great service. Would recommend to all my friends. Thanks again."
Kevan Mcvey, Wed 6th February '13
"A very good fast service, really pleased with the green coasters, they are really good quality."
ABC Newman-Young, Wed 6th February '13
Mrs J Alborough, Tue 5th February '13
"I had three items broken in transit and they replaced them immediately and without a problem. That is very good customer service, thank you."
Peter Mills, Tue 5th February '13
"Great product at a great price. Bought for a birthday present and delivered promptly and in perfect condition despite it being extremely fragile!!!! Extremely impressive service and I will definitely recommend to friends and use you again."
Edward Borgman, Mon 4th February '13
"I've used this company a few times now, everything that I've ordered from glasses, games, wall mirrors has always arrived well packaged and within days of my order being sent. A great company highly recommended, will use again."
Les Bond, Mon 4th February '13
"Good price, good service, good product."
David Gibbons, Mon 4th February '13
"The glasses that I bought are exactly as described and arrived well packaged and within the time given."
Vicky Hardy, Mon 4th February '13
"A great company to order from - clear website, good prices, interesting range of products. We ordered a range of things for a cocktail party and were pleased with all of them. I would highly recommend and will be using again."
Jess, Sun 3rd February '13
"Our G + T evening was a great success. It looked great with our spirale tumblers
and black accessories - thanks to drinkstuff. There was a little hiccup with part of our order not arriving - but with friendly no quibble service they got it straight to us, well in time for our event. Thank you."
Zoe Delaney, Sun 3rd February '13
"A1 service, contact was brilliant, my goods arrived in good time they were well packaged and safe... thanks."
Paul Hanson, Sun 3rd February '13
"The fridge is at its lowest setting and is very noisy. Customer services, who were very helpful, stated that 30decibel is the accepted noise level!"
Sue Grainger, Sun 3rd February '13
"Fantastic! These glasses are all such fun, and really fit in to the jolly atmosphere of my café. Swift delivery and clear explanations of pre-order delivery. Many thanks!"
Jane Bom-Bane, Sat 2nd February '13
"Bought some cake domes
and was pleasantly surprised with the quality on arrival. Even though it did say it was plastic, you can actually see through the domes at the cakes on display which serves the purpose I bought it for. And at sale price, it was definitely a brilliant buy!"
John Webster, Thu 31st January '13
"Excellent and quick service. The mini fridge is excellent. Thank you."
Anna Randall, Thu 31st January '13
"Thank you so much excellent products it was a present for son in law, he was more than happy thanks again."
Lou Wingrove, Wed 30th January '13
"My order got damaged in the post. I sent an email and within 24 hours had an apology, and a new order sent out. truly excellent service!"
Paul B, Wed 30th January '13
"Website enabled me to view what was available without too much difficulty but there was a little confusion over delivery rates so think the site could be improved here - customer services gave me the answer when I rang however. Product delivery did not quite go to plan - I had to chase this and there appeared some confusion, and I also did not get the expected call telling me that delivery was imminent. That said, it was all sorted without any real problem. I was happy overall and would use the company again, just a few issues to address I think."
Ian Liddiard, Wed 30th January '13
"Efficient ordering and delivery and when I had a telephone query about the suitability of one of the items ordered my call was listened to and then returned within 10 minutes with a clear and full answer. Really impressed with goods, with service and with the way query dealt with."
Celia Curry, Wed 30th January '13
"Received all my ordered goods within 5 working days, brilliant! Unfortunately, a few glasses arrived broken, however, drinkstuff customer services were extremely helpful and sent replacement glasses out immediately. Wonderful! Very pleased! :-)"
Ravjeet Pudden, Wed 30th January '13
"Great Service. Arrived promptly and in perfect condition. Will definitely buy from this site again. Son was thrilled with his pressie. Thanks."
Colette Coates, Tue 29th January '13
"Unfortunately when my item arrived, on unpacking I found that the brandy glass was smashed, I phoned straight away and was told that they would put a replacement glass in the post that day, I received it 3 days later, brilliant!"
Anne Neophytou, Tue 29th January '13
"Good quality, quick and safe delivery."
G. von Enckevort, Tue 29th January '13
"Service is amazing!"
Yetli M Rosas, Tue 29th January '13
"Very pleased with service, and product received well as a gift."
Steve Kay, Mon 28th January '13
"Goods were excellent, shame driver delivered to wrong street and left with stranger. A phone call would have let him know he was at wrong house and that ours was occupied. Instead I had to go out in bad weather to find the goods then struggle home."
Lindsay Brown, Mon 28th January '13
"Great product exactly as described and shipping was sooo fast as well, I thought as the weather was bad with snow etc I would get it a few days later but it came on time :)"
Madeleine Wadsworth, Mon 28th January '13
"I use drinkstuff on a regular and the service is really good! If your looking for a good supplier, look no further!"
Caivan Namvar, Mon 28th January '13
"Easy ordering, fast delivery and really happy with the product. Thanks!"
Kate, Mon 28th January '13
"Great quality, speedy delivery. Only thing I didn't enjoy was the "Courtesy email" which was actually just a request for me to fill in this review. If you want a review, call the email "Please review your order" rather than pretending it is a "Courtesy email.""
Dr Max Blumberg, Mon 28th January '13
"Items arrived as expected; pleased with all items, but found Elia tripod had one of the L shaped supports missing, found it in the packaging; should have returned it for a replacement, but decided to refix myself. I ordered the wrong ice bucket, I should have ordered the one that was recommended, but I'm a bloke. Have since ordered some more items, this includes the correct ice bucket for the tripod (for the missus to use when in the bath). The other ice bucket will look good on the dinning table."
Steven Williamson, Sun 27th January '13
"Used the site a couple of times, this time however the delivery wasn't as speedy as usual."
Martyn Cox, Sun 27th January '13
"Thank you for having the product I searched all over Europe for! Fast delivery to Finland and the glasses arrived in perfect condition."
Eva Kottelin, Thu 24th January '13
"Great price, quality & fast delivery."
Erika, Tue 22nd January '13
"Very happy customer. Brilliantly packaged, quick delivery. Will be shopping with you again!"
Victoria Buckingham, Tue 22nd January '13
"As above, not good, not bad."
Francesca Flett, Tue 22nd January '13
"Will be back."
Ian Blackmore, Tue 22nd January '13
"When I received the order the ice mould was missing, when I contacted your office it was forwarded immediately. Thanks, good service. Dave."
Dave Hodgetts, Mon 21st January '13
"I'll definitely order from these guys again!"
Steve Hill, Mon 21st January '13
"Having never ordered anything off this site before, I would highly recommend this company. My Cocktail Glasses
arrived quickly and one was chipped but I rang up and a replacement arrived very quickly. Will order from this company again."
Christine Coggin, Mon 21st January '13
"Didn't arrive :("
drinkstuff says: We're sorry that your order wasn't able to reach you Julia. We have brought this issue up with our courier.
Julia Tryon, Mon 21st January '13
"The glasses arrived quickly, safely and as ordered. We are delighted with the size and design. Good for everyday use, with little risk of being knocked over as is the case with stem glasses. Thank you."
Christine Myddelton, Mon 21st January '13
"Goods arrived on time in good order."
Jack Gorton, Mon 21st January '13
"Website is well presented, easy to navigate, quick order process and prompt despatch - what more does one need?"
Sarah Smith, Sun 20th January '13
"Excellent service - would certainly recommend."
Maureen Murphy, Sun 20th January '13
"Goods arrived promptly, information regarding delivery time was accurate and helpful, and the price was less than half that of another store I looked at. Highly recommended."
Emma Richardson, Sun 20th January '13
"Well made item sold at a very good price and quickly sent. Very good service."
Charles Dewar, Sun 20th January '13
"No problems at all. The ordering was easy, the delivery was quick, the products were "simply wonderful" (my review title). I would have no hesitation in using drinkstuff again."
Ian Brown, Sun 20th January '13
"Our son bought his dad Port glasses
from your site, we were very impressed. We bought friends items for their bar. To say they were thrilled is an under-statement. Have recommended website to everyone. Delivery and packaging excellent."
Alex Winfrey, Sun 20th January '13
"I have ordered from this firm before and have always had excellent service, tiptop items delivered well packed and quick, no hassle so I have no hesitation in recommending them to all!"
Mr. E. J. Sharman, Sun 20th January '13
"Lovely glass jars
at great price. Small problem with lid sorted very quickly and with no difficulty whatsoever. Great product and service."
Amanda Worthington, Sun 20th January '13
"Very pleased with how quickly it came and I found both the shaker
and the twisted spoon
very good quality."
Christine Thomas, Sat 19th January '13
"First time I've used drinkstuff, the only with stock of the port sippers and decanter
I wanted for Christmas gifts. I was getting a little nervous having ordered on the 15 Dec (items in stock) and my order only arrived 21 December... I'd got it sent to work and finished on the 20th so my advice... order early. :) Of the 2 items I ordered one had a number of faults and was broken but I called up, got a very helpful person and was offered a replacement or refund. It was too late for Christmas, but in this instance the gift was for someone I was seeing after so a replacement was fine. The replacement process was quick, and no hassle so I must commend drinkstuff on this."
L Pollok, Fri 18th January '13
"This is my second order, they are the perfect mixer glass
(Thin & Tall) and arrived next day in perfect condition. Great product & great service. Thank you."
Neil Alexander, Fri 18th January '13
"Prompt delivery, goods were good quality, would use again."
Joanne Owen, Thu 17th January '13
"All items in the order arrived very quickly, in one parcel. All exactly as described and at a very good price. Would definitely recommend to others."
Elaine Stamford, Thu 17th January '13
"Ordered dishes as a present and really impressed with the quality. Think I might get some more for myself. Well packaged and delivered on time. Would defiantly use the site again."
Kate Roberts, Thu 17th January '13
David Peters, Thu 17th January '13
"Product arrived in a timely fashion, as expected, in working order. Haven't tested it with alcohol yet, though."
Kieran Duffy, Wed 16th January '13
"This company takes a big interest in their customers. When something went wrong with my payment, they contacted me back and resolved the problem. I was very happy because what I ordered was a birthday gift. The cocktail kit
is presented in a very elegant wooden box. I would recommend this product to others."
Marzena, Wed 16th January '13
"Only used this company once but have been impressed with the website, range of products, communication and delivery."
Angela, Wed 16th January '13
"I placed an order on the 13th Jan but was disappointed to find it wasn't dispatched until 15th Jan, I would have thought it would have been dispatched the next working day as I am waiting for these items, but cannot justify paying for next day delivery as this would make this order very expensive."
drinkstuff says: We're sorry that you were disappointed with the delivery service Mrs Brown, but we are glad too see that your order arrived to you within the specified 2 to 4 day delivery time.
M Brown, Wed 16th January '13
"I ordered two sets of Poker Dice which arrived in good time. Some of the dice didn't have perfect printing though."
Robert Powell, Tue 15th January '13
"Every time I have placed an order I have been notified of every stage of the process! So efficient and merchandise excellent quality!"
Lynda Laing, Tue 15th January '13
"Very quick delivery, and packed really well. The glasses are perfect for our wedding favours."
Samantha Brown, Tue 15th January '13
"We were very impressed with your service. We ordered before a suddenly arranged party and had little hope of receiving the glasses in time. But they came. Just one niggle - one glass was broken, despite the vast amount of packaging material. Strangely the piece broken off was not amongst the packaging, making it certain that it was broken before being sent. Full marks apart from this."
Jennifer McIntosh, Tue 15th January '13
"Order delivered promptly, with good communication and at a good price. Can't ask for any more than that."
Paul Cotton, Tue 15th January '13
"Excellent arrived quickly. Great quality! Thanks!"
Emma Hotchkiss, Tue 15th January '13
"Everything arrived to us in Sweden intact (including 12 glass carafes) and it came sooner than expected."
Georgina Rofique, Tue 15th January '13
"My initial order arrived with a missing item. Upon contacting drinkstuff, I received a rapid response dispatching the item immediately. Excellent service."
Stephen Locker, Mon 14th January '13
"These were perfect for my needs, just the right size for Port, good value, well packaged with prompt delivery."
Steve Jillions, Sat 12th January '13
"Phoned up as I could not get next day delivery as an option for my area (central belt, Scotland), lady I spoke to was extremely helpful and upgraded me free of charge. Products were high quality and great price, really complement my home bar... Highly recommended."
Barry Paton, Sat 12th January '13
"Thanks! My order came really fast and I was 100% happy."
Tiziana, Fri 11th January '13
"Excellent cups, exactly as ordered and very efficient prompt service, highly recommend."
Shelley, Wed 9th January '13
"Very pleased with products, exactly what we wanted - will definitely use drinkstuff again. Was extremely impressed with delivery and the communication of where it was and precisely when to expect."
Jacqueline Griffiths, Wed 9th January '13
"Absolutely superb service and products. Packing superb too... 5 stars all round."
Eilean Burgess, Wed 9th January '13
"Great services as always."
Neil White, Wed 9th January '13
"The glasses arrived on time and in good order, well done."
Brian Ashforth, Wed 9th January '13
"Arrived on time. Would be good if they sold replacement plastic shot glasses
(e.g. for £1 each), as they're hard to keep hold of when the shots are being distributed haha!!"
Chris Mooney, Tue 8th January '13
"My daughter has arranged to have her hen weekend for February. I heard her talking regarding making cocktails during her hen weekend and began researching cocktail sets
. I found this site (drinkstuff) and ordered three sets. They were extremely reasonably priced and arrived within a few days. Well packed and even an e-mail informing me they had been dispatched. Photographs and explanation of sets very good. Excellent site that I will definitely use again. Regards, a happy customer."
Mr M R Livermore, Tue 8th January '13
"I bought a large selection of cocktail & bar items and was very happy to receive everything ahead of schedule and in superb packaging. Staff were also very friendly on the phone when I phoned a day after placing the main order to add another item to it, even though boxing it had already begun. The order was placed less than a week before Christmas, yet still arrived before Christmas - very impressive! I will definitely be using drinkstuff again."
Bruce Claassen, Tue 8th January '13
"The glasses I ordered arrived almost before I'd ordered them! Thank you. They are exactly as described and very good value. Thank you again!"
Jeremy, Tue 8th January '13
"Amazing choice, superb service and good value what more could you want?"
Ann Cooney, Tue 8th January '13
"My dad asked for an electric corkscrew for Christmas, I Googled it and this looked the best by far. He is really pleased with it as it's so easy to use."
E Abbiss, Tue 8th January '13
"I used a website in very busy period - Xmas. I was very surprised, that I have an option to order with 1 delivery day. All my order items arrived in very good secure box in 1 day! I'm so impressed with the quality and service of drinkstuff. Well done guys, we need more reliable business like yours!!! Thank you!"
Jerzy Krokowski, Sun 6th January '13
"As advertised, in the run up to Christmas, arrived as promised on time, excellent service."
Jim Conlin, Sat 5th January '13
"I just wanted to say that the customer service I have received from drinkstuff has been brilliant. I have bought several items over the last year and the delivery has always been prompt and the goods exactly as described. On the occasion when there was a problem with damage in transit, drinkstuff responded promptly to my email and despatched replacements immediately. Thanks!"
Eileen W, Fri 4th January '13
"Very quick delivery and very well packed, would definitely order again."
Gail Jarrett, Fri 4th January '13
"A big thank you to your team for sending a replacement item so quickly and just before Christmas and with zero hassle. This is the kind of helpful approach that will ensure that you get repeat business in the future - as I have recommended you to all the people at our cocktail party. You really stand out from the crowd - 10/10"
Nick Bradley, Fri 4th January '13
"Lovely glasses, fast and efficient delivery service and easy to order online, very happy with my purchase, well wrapped for postage."
Louise Mcfarlane, Fri 4th January '13
"I could not have asked for better service - the glasses I ordered arrived in time and were of very good quality and reasonable price. I would not hesitate in using the service again. Gifts were a hit and people had taken the website address as they were all impressed with the glasses."
Jay, Fri 4th January '13
"The glasses were perfect and a great party gift. They are of very good quality at a very reasonable price. They were delivered in time for Christmas."
Jay, Fri 4th January '13
"I made a late order for Pina Colada and Margarita glasses, an ice crusher and a party accessories pack. All items arrived as planned and there was an excellent tracking facility. The items lived up to expectation and a great party was had. Thanks. Dave."
David Dugdale, Thu 3rd January '13
"Perfect, simple and stylish, perfect for our home made Xmas cocktail gifts!"
Jenn, Thu 3rd January '13
"Glasses arrived promptly, even just before Christmas. Packing was most amazing I've seen for such a small parcel, absolutely no chance of breakages there. Excellent service."
Chris Wilder, Thu 3rd January '13
"Excellent quality product and delivered quickly, particularly as ordered during the build up to Christmas. Would recommend to others."
Maggy Sainsbury, Thu 3rd January '13
"Very good service and value for money product."
Keith Carey, Thu 3rd January '13
"The wine glasses were excellent as expected and delivered on time in perfect condition."
Brian Jay, Thu 3rd January '13