Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"unfortunately parcel arrived with broken glass so was unable to give whole parcel as gift"
drinkstuff says: We have contacted Mrs Fisher and given a refund for the damaged items
Adrienne Fisher, Tue 26th April
"When our order arrived it was damaged, I thought "now we struggle to get a replacement or our money back" not at all, one email to the excellent drinkstuff team and a replacement was on it's way, arrived the next day! We knew the party tub was great as we'd seen it at a friends now we know drinkstuff are great too!"
Ray, Tue 26th April
"Have ordered a few things from drinkstuff now and I am extremely happy with everything I have bought so far would certainly recommend and I will be ordering some more"
Angela cutler, Mon 25th April
"These looked as pictured but I didn't realise they came in two parts: you had to connect the bottom flat bit with the cup itself and I was a little disappointed as throughout our event, the bottom bit kept falling off."
drinkstuff says: We have contacted our customer and have advised we will be speaking to the web content team to advise this item can come in two parts.
Lynne, Mon 25th April
"Very pleased with your service. I only made a small order of Duralex glasses for my restaurant and was very surprised at the speed that they arrived , the same goes for the martini glasses that were impossible to find here in France… Incredible that I have to buy Durelex glasses from an English company when they are made in France, and also incredible that they arrive quicker than the products I have ordered from french companies… I will be using you guys again."
Kate Tucker, Sun 24th April
"Thank you the clips at the side were different to my old top but once i did a bit of adapting it was fine, again, thanks"
jason clarke, Sun 24th April
"Fantastic product, great service, would recommend. Thank you"
Mrs S Gray, Sun 24th April
"Easy site navigation, prompt delivery, good products. What more do you need?"
Elizabeth Cooper, Sat 23rd April
"Good service, fast delivery and great price."
gabi stallard, Sat 23rd April
"Excellent service will buy from this site again 😀"
Susan marston, Thu 21st April
"My order arrived in less than a week. Upon opening my order i found one bowl was chipped. The bowl was replaced very quickly and drinkstuff also sent a follow up email to make sure i received my replacement goods. They are very polite, helpful and will use them again and will be happy to recommend them to my friends."
ANN PRITCHARD, Thu 21st April
"really excellent service and a great product. customer services very helpful and friendly. we're very satisfied"
catherine mcguinness, Wed 20th April
"Nice product selection on the website Fast delivery Exactly what I wanted"
laurene, Tue 19th April
"I am very pleased with your customer service and product. Thank you very much"
judith barsby, Wed 13th April
"Ordered 3 jugs, easy process and fast delivery!"
Heather Ross, Wed 13th April
"Items delivered as expected with no hassle. Would recommend to friends."
Susan honey, Tue 12th April
"Probably the best straw dispenser available to buy in the UK with a few flaws. Firstly it's pretty expensive and secondly while the glass body is great but the metal parts feel a bit cheap and flimsy. It would be nice if it was bundled with some straws as standard or if you could get some money off straws when purchasing with this item."
drinkstuff says: Thank you for your comments regarding the order you placed these will be passed onto the relevant person.
Stefan, Tue 12th April
"Collected pourers in person after a number of very helpful calls to Drinkstuff.. Our contact met us with our purchase."
Mr John Boston, Tue 12th April
"Very friendly, fast and efficient."
mike ashworth, Mon 11th April
"We are satisfied with the samples we ordered but are still waiting for a call to inform if the bottles are available in other sizes."
drinkstuff says: Please accept our apologies that you have not received a call regarding the bottles. We will be in touch regarding this.
Kendal Mint Cake Liqueur Co Ltd, Sun 10th April
"I purchased two packs of the above named glasses. I have always been happy with the quality of your products however these glasses are very disappointing. I have had customers pour drinks to them and they are so fragile that they shatter. Some the bottoms have fallen straight out of when liquid poured in surely this is a safety fault of the 24 glasses purchased we have 6 left and they have only been in use just over a week. I look forward to your response kind regards Kirsty"
drinkstuff says: The customer has been contacted and spoken to and been advised about thermal shock. The glasses have been replaced.
Kirsty Cayton, Sun 10th April
"Really good product and brilliant delivery time and notice."
Kate, Sun 10th April
"Order went through and was delivered in no time!! would order here again!"
James Weston, Sun 10th April
"I'm kitting out a new home bar, and was really pleased to find everything I needed on the drinkstuff website. I love the variety of polycarbonate cocktail glasses available. There was a small error with my order, but drinkstuff sent out a replacement immediately. Very happy with their customer service."
Sally Anderson, Thu 7th April
"Fast delivery, all packaged neatly and products are brilliant. Highly recommend this company. Fair prices!!"
Samantha gregson, Thu 7th April
"Great quality items at superb price, speedy delivery and seriously good protective packaging."
Andy Korn, Wed 6th April
"Friendly on the phone - and knew the products. The bar fridge was very quickly delivered and brought into the house (unlike some companies who would leave on the pavement!). Impressed with the service."
Alpha Hope, Wed 6th April
"These "glasses" look great, look almost like real glass. Very pleased with their appearance, but as they are a gift I haven't been able to try them. Packaging was strong & robust so no damage to goods in transit."
Phil Melville, Wed 6th April
"It's perfect just what we wanted"
Amelia Thorpe, Tue 5th April
"Quick delivery, really pleased with the Drinks Dispenser, in fact just going to order another one!"
Linda, Mon 4th April
"Poor quality. Two parts do not fit together particularly well. Disappointing purchase"
drinkstuff says: We have contacted the customer to advise that we can offer a refund or replacement item. If there are any issues with our products on receipt we would advise customers to call or email so that we can resolve the issue.
Tom, Sun 3rd April
"Bought the mason jar cocktail set for my cousin for her birthday, she loved everything you got with it and the variety of cocktail ideas in the book :)"
Laura, Sat 2nd April
"These tapas bowls are fantastic and I shall order more in the future. delivery was quick and with advanced notice is excellent for busy cooks."
Mike Trace, Fri 1st April
"Fantastic service - quick delivery, very thoroughly packed to ensure products didn't break, lovely quality tea set, very impressed would not hesitate to order from here again! Lovely generous teacup size, only improvement would be if the teapot came in a larger family size also:-)"
Mrs Dean, Wed 30th March
"I bought it as a gift for my partner who was really happy with it. I was also very happy with everything. I was slightly disappointed with the box it came in as it was a bit scruffy. Nevertheless, I would definitely recommend."
drinkstuff says: We have contacted the customer to discuss the packaging
Michelle, Tue 29th March
"Excellent choice of glasses. Found what I was looking for, ordered and delivered in no time. Very pleased from start to finish."
Roy, Tue 29th March
"excellent fast service. delivered on time. always there when i call if i have any queries. thanks so much - will be placing another order shortly and will certainly suggest to my clients and friends"
Zoe Addison, Tue 29th March
"Recently bought 6 place mats, nice condition, well packaged and delivered promptly, however, although there was no reference to the Place mats coming in a presentation box if I were to buy from a store I'm pretty sure they would of so disappointed with that aspect of the purchase, otherwise fairly happy."
David Porter, Tue 29th March
"Fantastic service with good customer service. Thank you"
tracy, Mon 28th March
"Needed some plastic tumblers, but better quality than the normal disposable ones. Found exactly what I needed with drinkstuff. Order was dealt with promptly and efficiently. Will definitely use drinkstuff again."
Gordon McArthur, Sun 27th March
"I ordered a copper finish ice bucket from Drinkstuff which arrived covered in a strange corrosion. I contacted customer service attaching a photograph of the ice bucket to show the problem. I received a reply in minutes and a replacement was despatched immediately. I wasn't even required to return the faulty product. Purchasing on line can be a bit of an issue when things go wrong, Drinkstuff have shown how it should be done, very impressed and very happy with the replacement ice bucket which was perfect."
Nigel Meddemmen, Thu 24th March
"Ordered 12 glasses and one was damaged when received. Didn't want to return all of the glasses. Customer support offered a replacement or refund for the damaged glass, replacement sent as requested. Excellent customer service. Will buy from drink stuff again"
Carolyne Walton, Tue 22nd March
"Recently purchased an ice making machine from stock, an Ice Appliance Super Fast Ice maker to give it's full title. I wouldn't say it was super fast but fast enough for domestic use, which I bought it for. The construction and the way it works is totally different from my last one which I bought from Debenhams, I am pleased with it's looks and function, would not hesitate to buy other products from this company, thanks again, Ray Webb."
Raymond Webb, Tue 22nd March
"Just what we needed. Extra flutes for a birthday party, good value and delivered within specified hour slot."
Deborah, Mon 21st March
"Wanted some pint mugs to enjoy my home brew, good set, fast delivery."
Andrew, Sat 19th March
"Really fast delivery, fab service, would really definitely use again. Thanks :-)"
Alex Vince, Sat 19th March
"Ordered a rotary drinks dispenser arrived in time but was sadly damaged, they replaced in straight away."
Joe Tremaine, Wed 16th March
"We needed 150 glass mugs for a school project. Drinks stuff had just what we needed. Were quick & efficient with delivery & very polite & knowledgeable on the phone. I would definitely recomend them & use them again."
Mrs Matthews, Wed 16th March
"Nicely presented box with quick and helpful service as had an accessory item missing from the box. However, box only big enough to take standard bottle of wine, nothing like Prosecco, Asti or unconventional Bottles. A lovely gift for wine lovers."
Barbara Dyer, Tue 15th March
"I was pleased with everything with the order but was not fond of the fuzzy sticks sent but the website did say you would be sent a random selection"
Michele Boulton, Sun 13th March
"Very high quality products made a great start to my cocktail bar tending, the delivery was very fast and reliable. I couldn't recommend Drinkstuff any higher."
Rhys Lloyd, Sun 13th March
"Great Customer Service."
Peter, Sun 13th March
"Quick delivery and good products."
Olivia pearl, Sun 13th March
"Bought glasses and cocktail mug for a birthday gift for 21 year old boy . Currently very trendy and was pleased with both products . Well packaged and looked impressive - well received by birthday boy . Cocktail recipe book and bottle of fizz went well with them too !"
Vivienne Boylan, Wed 9th March
"excellent delivery .said on order form etc. delivered in 72 hours, but was delivered the next day.just brilliant."
carole digweed, Tue 8th March
"Bought the perfect quality glasses for our Bed and Breakfast, Malvern View they arrived within 48 hours. What more can you ask for? Thank you, will definately use you again"
Marco Giorgi, Sun 6th March
"The warmer is a very good product. The order was swiftly dispatched. I am fully satisfied with my purchase."
Robert Hart, Sat 5th March
"Great variety of products, easy to navigate the website and efficient delivery. Whats not to love? Will be back."
Anne Hargreaves, Thu 3rd March
"I ordered a glass patisserie stand to use as our wedding cake stand. I am over the moon with it. It is beautiful and very good quality. It was very reasonably priced and came extremely quickly. Thank you Drinkstuff."
Harriet, Thu 3rd March
"I am very pleased with my Kilner Jar Shot Glasses with Lids. I do a lot of juicing and these jars are perfect for when I make a large batch of juices to store in the fridge."
Irene Wells, Wed 2nd March
"Great speedy service and a good robust product . Aesthetically pleasing design."
L Danson, Tue 1st March
"My order arrived the next day, very pleased with the quality and will be ordering a lot more of the item if they remain at the reduced price."
rachel nasskau, Tue 1st March
"Excellent service, good price and great variety of special glasses. I would definitely order from this site again. Many thanks."
Steven Phillips, Tue 1st March
"Everything you need at a good price, very good and reliable service."
Mike Hoare, Mon 29th February
"I had looked all over Sheffield and the internet for plastic glasses for my villa in Crete , stumbled on this side, order and wow got myself some elegant glasses for round the pool. So pleased"
Simon Goodison-Maw, Sun 28th February
"Disappointed that the mojito kit did not come with a strainer or sieve, especially for getting rid of raspberry seeds etc."
drinkstuff says: The website does show the contents of each cocktail set and the strainer is not included with this one although can be purchased as a separate item if required.
Charlotte Denton, Sun 28th February
"Very pleased with my purchases (Carafe's & Port Glasses). I expected with the prices to ''get what i paid for'' but was pleasantly surprised by the quality of the products. The whole process was straightforward, delivery fast & although i was nervous about the packaging, i needn't have been. Arrived well packaged & intact. Only slight grumble ... the large box was left in full view on the front doorstep from the time of delivery (11am) until i got home around 7pm. Could have been left at the back of the house or with a neighbour."
drinkstuff says: Thank you for your comments regarding the delivery, please accept our apologies, we have contacted the courier service to make them aware.
Kim, Sat 27th February
"Arrived next day even though I did not choose next day delivery. Arrived well packed in perfect condition. My German beer tastes much better now. Thanks"
NORMAN, IAN LAVELL, Thu 25th February
"Items arrived quickly and extremely well packaged."
Eunice Thomas, Thu 25th February
"Hi I ordered the item as a qwerky present for Valentines at about 3pm as next day delivery by 4pm I had email telling me it was in dispatched and it arrived promptly the following morning very well packaged and secure."
Coral, Thu 25th February
"The stein I ordered for my boyfriend's dad came very quickly - and more importantly it was of lovely quality, beautiful engraving and well put together. Could have been gift boxed for the price really, but it went down very well anyway :)"
Thea, Tue 23rd February
"Unfortunely some of the glasses broke with delivery. When I emailed them I got an immediate response and they sent out a replacements. Will be using and recommending this company again"
Carol Watts, Tue 23rd February
"I actually brought the straw holders to store make up brushes in them and they work brilliantly. My daughter has one too. These are of a lovely quality, glass and chrome . I would definatley recommend these for quality and looks. Delivery was quick too. Many thanks."
Lorna Micklefield, Tue 23rd February
"We bought sixteen of these dishes for our Gelateria when we opened . They are loved by the customers so we have had to buy another eight ."
Pauline Penny, Mon 22nd February
"It's a really great item that I have bought. Initially I fill it with water when I am at work. Thank you drinkstuff."
Stephen Green, Sun 21st February
"Good service and work of Drinkstuff staff. I received mine fast and they were in a good condition. I''ll shop from their store in the future."
Ukrica Haydee Wennerstrom, Sun 21st February
"order dispatched promptly and correctly... Great service many thanks.."
lee ainsworth, Sun 21st February
"Great place to shop - quality products and if there are any problems the customer service is excellent! Highly recommended!"
John, Sun 21st February
"My giant cocktail glass was THROWN over the gate as I was not at home to receive the delivery!!! Fortunately the excellent packing prevented breakage! Very pleased with the item"
drinkstuff says: The customer has been contacted regarding the way the order was delivered and we have also contacted the courier service.
Jayne Stenton-Putt, Wed 17th February
"I ordered my Port Sippers, At first I ordered the wrong size, I phoned customer service, The lady was Really helpful, Told me how to return the unwanted items, And ordered the correct ones for me there and then. They were delivered in the time stated. Would definitely recommend Drinkstuff to friends and family. Thank you"
Ann Henry, Wed 17th February
"Purchased a 500ml carafe - just what I was looking for and a good price too."
Collette Anderson, Wed 17th February
"Easy to use online ordering. Good discount offer. Impressively fast delivery. Items packed safely and arrived perfectly intact. Highly recommend and will use Drinkstuff again."
Angela James, Wed 17th February
"I have returned to your company on a number of occasions now because I know I can trust your goods are as described and delivery is fast. thank you"
Denise Abrehart, Tue 16th February
"Really stylish and practical drinks tubs. They were perfect for our house party and looked really professional and they were such good value for money. They will be used for many occasions in the future. The customer service team were excellent too. There was a glitch with the address on our first order and they reissued the tubs and we got them no problem the next day. I would highly recommend Drinkstuff."
Chris Lee, Mon 15th February
"I have brought a few items from Drinkstuff and as always I recommend them very highly."
Barrie Cundy, Mon 15th February
"Good value for money. Well packaged. Fast delivery. Good communication"
j whiteman, Mon 15th February
"Searched for ages to find an ideal heavy, chunky whisky glass. Finally my search ended with "Drinkstuff" supplying my needs. Quality glasses at real value for money prices - result!!"
Warren R Shawcross, Mon 15th February
"Yes very pleased with what I ordered. I have been looking for metal stirrers for a long time. Also pleased to be sent vouchers with the order & will be definitely using some of them."
Andrea Large, Mon 15th February
"Whilst the order was placed and delivered satisfactorily, the Administration side isn't despite requests we are still awaiting your vat invoice. Please do say it has been emailed, because we have not received one. the only emails we received, were notifying us of the despatch and delivery dates. When reviewing this survey, please ensure an invoice is sent forthwith, otherwise we will speak to our card company and request that they recall the payment made to yourselves. Michael Elvis"
drinkstuff says: We have contacted the customer regarding the issue raised.
Harkstead Bakers Arms Ltd, Mon 15th February
"I've ordered from drinkstuff 3 times now. Every time my order has come exactly when I was told it would. Items were securely packed. Would definitely recommend drinkstuff to friends and family."
Ann Henry, Sun 14th February
"This item was originally out of stock. I then received an email within days informing me the item was back in stock. I placed the order and the goods were delivered 3 days later. There was an opportunity on order form to indicate a safe delivery place if I was out and this was put into place upon delivery. Value for money product and well packaged."
Marion brindley-ford, Thu 11th February
"Very pleased with speed of delivery and cost. Glasses do have a very slight bluish tinge but barely noticeable. Would definitely use again if I needed similar products."
Yvonne Lewis, Wed 10th February
"Delivery through DPD works smoothly. No prior notification from Hermes, and failure to deliver even when I was in the house waiting."
Chris Mellor, Wed 10th February
"Inverness Cooler Hi-ball Tumblers and Inverness Double Old fashioned Tumblers - they are heavy, stylish glasses. I ordered them for a present for my best friend and she really liked it. Very well packed and helpful staff when re arranging the delivery. Thanks"
Svetla, Wed 10th February
"Items were exactly as described and delivery was speedy."
Jane Carson, Tue 9th February
"Outstanding service, very quick delivery, high quality products, polite staff. Highly recommended"
Jennifer, Mon 8th February
"Very efficient and quick delivery, sadly the box with my glassware in was damaged - very disappointed with this as it was a gift. I would have returned it had I had time to do so. Really easy website to use and value for money."
drinkstuff says: We have contacted the customer to advise there is know need to return damaged goods and would have sent replacements out on a next working day service, or offered a full refund
Jen Danks, Mon 8th February
"Highly recommend this site, always deliver within couple of days"
Tracey, Sun 7th February
"Have had several orders from your company, excellent service, good quality and variety of products and packaging and you use excellent couriers. I will return!"
Jo Stroud, Sun 7th February
"Ordered an ice bucket for use over Christmas which unfortunately was faulty but still useable. Drinkstuff offered a no quibble replacement or refund, I opted for the replacement which was dispatched very quickly and was in perfect condition. Excellent customer service, full marks to Drinkstuff!"
Carole Meers, Fri 5th February