Drinkstuff.com - Keeping You Entertained

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Established in 1977
Unfortunately, due to a technical fault, our
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Established in 1977
01763 264 280
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"I've always had great service from drinkstuff and this was no exception."
Kim Read, Wed 1st February
"Great company, excellent service, terrific products."
Carole brewitt, Wed 1st February
"The speed and quality of service I have received is great. This is how customer service should be, but seldom is. I would highly recommend this company. Thank you."
Liz Barton, Wed 1st February
"After a disastrous Margarita at a local restaurant i decided to have a go myself. Researching the Internet i kept on coming back to this cocktail set. It''s got everything I need and the quality is excellent. And I love the recipe book. I paid for next day delivery and it arrived promptly. 100 per cent recommended."
Jeremy Stagg, Wed 1st February
"Fantastic customer service from Stephanie MacMinn. Love the range of products. I get everything I need for my bar on drinkstuff. I will be ordering again soon."
Louisa Soulsby, Mon 30th January
"Supplied exactly what was ordered and quickly."
John Taylor, Mon 30th January
"I've ordered twice from you recently and have been very happy with the service you provide. Fast, efficient service and excellent products - I will most certainly be ordering again."
Carole, Sun 29th January
"These were the cheapest price + delivery push top Kilner jars I could find online. My five stars are actually for the customer service though. A couple of the jars were broken and my email was responded to within minutes and replacements sent within a couple of days. Very nice people."
ruth, Sun 29th January
"Good prompt delivery. Well packed drinking glasses. Would not go anywhere else."
David Brown, Sun 29th January
"Great quality, great price and excellent service. Highly recommended."
Jill Hallett, Sat 28th January
"Great product, surprisingly good quality, and look stylish on the shelf being square in profile rather than round. My wife loves them, and having just acquired the habit of making olive oil in every conceivable flavour, is undoubtedly going to buy a whole lot more 😃"
Chris Atkins, Sat 28th January
"100% best Jager Bomb glasses. Perfect size and depth. Able to use over and over again aswell."
Joanne McLaughlin, Wed 25th January
"Only ordered 6 pint glasses but delivered just as require. The price is OK, order fulfilled as expected, so no complaints at all, thank you."
Simon Raperport, Wed 25th January
"I really needed this as a Coffee strainer and although it was very nice it was a bit too small for what I need."
Jean Hart, Tue 24th January
"Good service and delivery, very pleased with my glasses. Will use this company again."
Mr Hirst, Tue 24th January
"Really pleased with the service I received and the quality of the products. The products exceeded my expectations and for value for money. could not be better. Will definitely be buying from them again."
David Barrett, Mon 23rd January
"Finally, a glass straw dispenser which is exactly fit for purpose and very attractive."
Mgn, Mon 23rd January
"This is fantastic service and I would recommend to anyone. Brilliant telephone and email communication,they really could not be more helpful. Will definitely be using again. This is how every buying experience should be.Thanks drinkstuff."
tracy mclean, Mon 23rd January
"I've been looking for these spice jars for a while , quick delivery, well packaged and exactly what I wanted."
Hilary Milner, Mon 23rd January
"Really good stool and nice finishing all round."
Shailesh, Sun 22nd January
"Great service. Quick delivery. Excellent product."
Sara Orford, Sun 22nd January
"Very good service and speed of the delivery. Well packaged."
Susan Jenns, Thu 19th January
"Glasses were just what we wanted for a 70th birthday celebration. Delivered much quicker than expected"
David, Thu 19th January
"I ordered white cocktail glasses,they arrived very quickly,well packaged, I was very happy with them, they look a lot more expensive than they were, I would definitely order from this company again,very satisfied"
Linda Evans, Tue 17th January
"After phoning to find out where my order was a week or so after I placed it, I was told it had been delivered but I hadn't received it. Drinkstuff immediately resent the order and I received it in the next delivery, Thank you!"
Patricia Randall, Tue 17th January
"I ordered the ChillQuiet minibar fridge for my in-house ''pub'', which seemed to be ideal because of the claim that it made no noise. The fridge arrived swiftly, and was delivered on time within a pre-advised one hour time slot. However on reading the detailed instructions I realised that the fridge was not suitable because of the amount of ventilation space required around it. I telephoned DrinkStuff straight away, got through to Customer Services very quickly, and Claire was extremely helpful and said that I could try it to see if it was suitable, and send it back if not. However I decided I didn't want to even try it, as I could see that the ventilation requirements couldn't be achieved. I emailed Customer Services to say that I would like to exchange the ChillQuiet fridge for a different, more suitable model (Frostbite mini fridge) - and risk the fact that, unlike the ChillQuiet model, it would not have silent operation. Bridget at Customer Services explained that I would need to place a new order for the Frostbite model and arrange for collection of the ChillQuiet one, which I did. The same courier collected the original one and delivered the new one, again within a specified one-hour time slot (I paid a modest amount extra for next-day delivery). The replacement fridge is ideal - very spacious (49 litre), and although the compressor makes some nice, it is very much a background sound and doesn't bother me. When more than two or three people are having conversations in the bar, you can't hear it at all. So, all in all, great fridge, great value, and great service."
Robert Drysdale, Tue 17th January
"I had been searching the shops for small wine glasses with short stems to no avail. Thank goodness you had exactly what I wanted! I was also impressed by your range, reasonable prices and speed of delivery. Thank you."
Andrea Griffiths, Mon 16th January
"Really pleased with the glasses and at a good price."
Edwin T Hall, Mon 16th January
"Ordered 4 bottle drink stand it was delivered fast and had a small issue. It was replaced with no problem very quickly great service great product good company"
David, Mon 16th January
"very good service no problems very pleased"
t.wiles, Mon 16th January
"We were very pleased with our products. Exactly as described and packaged extremely well"
Teresa Whiteside, Sun 15th January
"Great communications. Sturdy packaging. Quick delivery. High quality items which all function well. Very reasonable prices."
Christine Docherty, Sun 15th January
"Delivered quickly and well packed. Glasses are of good quality and so far are surviving the dish-washer"
Michael Trim, Sun 15th January
"What a great company, fast delivery and glass items well packed. 5 star"
David Goss, Fri 13th January
"Great ice bucket, I ordered before Christmas, it arrived just in time for me to use over Christmas, ideal with grips, stored in the lid."
B.s.Sandhu, Fri 13th January
"items were good value for money, unfortunately the courier service let you down as wasn't delivered next day as requested. refund on postage & apology was given very quickly."
Sara D''Arcy, Thu 12th January
"As a restaurant we buy various cocktail making items and find that Drinkstuff is a one-stop shop for all our requirements. Fast, reliable and value-for-money"
Krimo, Thu 12th January
"We ordered our bowls by express delivery as we wanted them on time for an event but they were not delivered until the next working day as the depot had not received them from your company. So we then wasted 12.99 delivery charge. We would like a refund."
drinkstuff says: We encourage all our customers to contact us in the first instance if there is an issue with any part of their order. We can see no contact has been made. We will contact you directly to resolve the issue.
Angharad Piette, Thu 12th January
"Lovely products at a great price. One was slightly damaged and a new one was sent out straight away with more cups. I will definitely be using drinkstuff again. 5 ☆☆☆☆☆"
Caroline, Wed 11th January
"My order arrived damaged, so I emailed to enquire about a replacement or refund, the next email I received was to say a new one had been dispatched and there was no need to return the damaged one, the freeze mugs are excellent as well, good quality and great to drink from"
Jake, Wed 11th January
"Parcel arrived promptly and in good condition. Not opened yet as bought for someone else. Drink stuff is always good to buy from."
Mrs M Macfarlane, Wed 11th January
"Great selection of products . Always something quirky to add to our basket . Delivery is really fast , well packed . Our daughter really enjoyed her cocktail shaker on New Year's Eve . We regularly order from this site and have used everything . The rocking whisky glasses were great fun ."
Paul hamilton, Wed 11th January
"Ordered some glasses they arrived well packed and very quickly, so would definitely use these guys again."
Jon, Wed 11th January
"Fantastic prices and service especially over Christmas period. Thank you"
Sally, Tue 10th January
"Great products, swift service, easy to navigate ordering process. Many thanks."
James Bettany, Tue 10th January
"Love the goblets, plenty of compliments at my New year party. Well packed and speedy delivery, very happy! :)"
Elaine, Tue 10th January
"Love the goblets, plenty of compliments at my New year party. Well packed and speedy delivery, very happy! :)"
Elaine, Tue 10th January
"Excellent glass for presenting an Irish coffee."
Brian Clemons, Tue 10th January
"Glasses were as expected. Delivery service excellent; fast and punctual."
Barrington Bowie, Mon 9th January
"Found drinkstuff through their Amazon listing. Order arrived in the stated time frame, a small query dealt with promptly and without quibble. Would recommend."
Chris, Mon 9th January
"I ordered some wine racks at a great price. Other websites were selling the same item for a significant premium. Very high quality wine racks for the price point, very well packaged, great comms and speedy next day delivery with tracking info provided - overall I am extremely pleased with the great level of service I received from drinkstuff. Many thanks."
Ciaran Hampton, Mon 9th January
"Exactly what I was after. Great dishes, on time and in good condition. The delivery guy was also very careful - a rarity it has to be said these days!!"
Paul Herbert, Mon 9th January
"Exactly what I wanted and at a fraction of the cost I could find them anywhere else. Great quality and prompt delivery. Couldn't ask for more."
Alex Burns, Mon 9th January
"It's very hard if not impossible to come across a company with excellent customer service in this day and age, you went above and beyond that to insure I received my order & in time for Christmas. Thank you all"
Graham Hall, Sat 7th January
"Delivery has been much quicker than expected. Items are perfect, as well as the service. I recommend drinkstuff."
Giovanni, Thu 5th January
"Superb customer service, when one glass arrived shattered l rang them and a replacement glass arrived very promptly and intact. Thank you"
Sarah buckle, Thu 5th January
"After the first delivery did not arrive the customer service was very helpful and efficient. The order was resent and arrived promptly. Will happily use the company again and highly reccomend."
ian speirs, Wed 4th January
"Loved all my products, will shop here again."
Annette, Wed 4th January
"The glasses were just what I was looking for, they arrived on time and in good condition, very happy with the product and service."
Graham Unwin, Wed 4th January
"Excellent wrapping, shipped and delivered on time. No breakages. Very happy with the product."
THOMAS ROWDEN, Wed 4th January
"Excellent Service. Thank you"
Emma Hindley SFM Security, Wed 4th January
"Original order arrived promptly but two items had broken in transit. Replacements were speedily despatched and arrived within 48 hours."
John Bruce, Wed 4th January
"Delivery as quoted, packaging excellent and very pleased with the products."
Margaret, Wed 4th January
"I ordered from here for the first time, it was very easy to order from and my order arrived very quickly and was well packaged! When I opened my order there was an item missing, I sent them an email to ask was it being sent separately as it was on the order form but not with my order they sent an email back apologising and sent they would send it immediately! It arrived very quick! Excellent service, I will definitely be ordering from here from now on! Xxx"
Rebecca Balmer, Wed 4th January
"Excellent service, ordered optics only a few days before christmas & arrived exactly on time, great product very easy to fit & use. Would recommend to anyone"
Dennis Hutchins, Wed 4th January
"I was really pleased with the cocktail hamper. It was a gift for a friend who loves cocktails. She was delighted with it. It was beautifully presented in a wicker hamper and is excellent value for the money."
Elaine coton, Tue 3rd January
"Cocktail kit arrived but sadly the glasses were damaged. I rang customer service and the guy was extremely helpful even though he explained he wasn't from customer service, he was from another department but was covering some calls with them being extremely busy. He assured me he would sort everything out for me and that he would call me back as soon as possible and that he would make sure ''Santa delivered his present in time for Xmas''. He rang me back within half an hour and had arranged for some glasses to be sent to me the following day and they were actually bigger and better glasses than what were originally sent to me. All this help was extremely appreciated and I have recommended your company to others. And thank you to the guy (Peter) for helping me so much. Sheri x"
Sheri Gorman, Tue 3rd January
"Product - great quality & arrived quickly. Communications with seller clear & helpful."
Jo, Tue 3rd January
"Ordered my goods delivery was as stated...excellent stress free service."
C Househam, Tue 3rd January
"This is my second order from Drinkstuff. Their website is easy to use and to select the items required. Very prompt delivery and excellent product, received complete and well packaged without damage to product. We are a manufacturer of site dumpers and use the glasses ordered for meetings and visitors. Very good range of products available but so easy to match up with items we had previously purchased more than 5 years ago."
Thwaites Ltd, Tue 3rd January
"In all of the orders I have put through Drinkstuff I have never been let down on quality, delivery or service. Nice to use a company these days that you can rely on."
Brian Jones, Tue 3rd January
"I'm so happy with my order and the delivery was fast, thank you"
Emmeline, Mon 2nd January
"The manhattan cocktail set was great. The delivery time and packaging was excellent as well. The whole service supplied by drinkstuff.com was faultless. So pleased with my product does exactly as described. Thank you for a brilliant all round service."
Nick Clark, Mon 2nd January
"Brilliant!!!!! Posted asap and excellent quality"
Jo, Mon 2nd January
"The bottle I ordered arrived quickly and was exactly what I had hoped for. Great customer service helped with some shipping trouble I had on my end."
Andrew Smith, Mon 2nd January
"Just what I was looking for. Ideal for any party!"
Sandra Higgs, Mon 2nd January
"Order arrived very quickly, unfortunately one glass was broken. This was replaced by the next morning. So very pleased with the service and the product."
Mary Chapman, Sun 1st January
"Ordered my carousel a couple of days before Christmas and was so happy how quick it arrived. Quality product, so well packaged and was perfect over the holiday.....still using it! Quite good looking too, beats the cheap ones on the market. Great company to do business with and would highly recommend them. If I need anything else I'll be back. Thank you."
Christine Neale, Sun 1st January
"Great price for Italian style, glass espresso cups. Bought after I saw similar ones in a local Italian restaurant in York. The cups were the perfect size to fit under the stove top Italian espresso maker. Very ''mad-men'' esque and a great price. The cups were also extremely well packaged and came exactly when I expected, even during the busy pre-Christmas delivery period."
Catherine, Sun 1st January
"Great service. Really happy with product."
Mark, Sun 1st January
"Pocket sized book with a wide range of cocktail split into sections by the base of the drink. Great, fast service too around Xmas."
Matt, Sun 1st January
"No hassle service, delivered when said, great set of 12 mini cups - excellent! Would definitely order from here again. Thank you"
Lynn Norman, Sun 1st January
"Came in time for Xmas which was good. Nice glasses. Big choice on website. Thanks"
Yvonne green, Sun 1st January
"Package delivered safe and securely. Cocktail making set neatly presented in it's own robust storage tube. Storage tube was one of the main reasons I purchased this item as I was aware of all contents inside need to be stored compactly after use. A good looking set overall"
Dominic Pugh, Sun 1st January
"Easy to navigate website. Very informative confirmation emails. Great delivery time, especially considering the time of the year near Christmas. The quality of the products was surprisingly great. As I was slightly worried because the price was really competitive, but each item we bought was really good quality and for the first time in my online shopping history, I have no complaints at all. This was my first time using drinkstuff. It won't be my last."
Joseph, Sun 1st January
"This company was one of the few who could provide exactly what I wanted. The jars arrived very well packaged to protect them from damage and are exactly as expected and of good quality. Overall I am really pleased."
Dave Deakin, Fri 30th December '16
"Very good and precise."
Ivano, Thu 29th December '16
"Really good quality ,although all my order was not sent phoned straight away and sent out very quickly very pleased"
Debbie obrien, Wed 28th December '16
"drinkstuff is my go to place for all my home bar equipment. I've been slowing adding to my collection over the years and they have never failed with the quality and variety of stuff, at a very good price. Couldn't fault the service either. Top notch! Keep it up."
Sandra, Wed 28th December '16
"Really pleased with the quality and speed of delivery. I would highly recommend this product."
Katie Thomas, Wed 28th December '16
"Could not find short stemmed champagne glasses in shops and felt I was taking a bit of a risk using unknown website but turned out very well. Glasses are just what I wanted and arrived in time for my party, which was quicker than expected as left it late to order. Highly recommend this website."
Jan Thorne, Tue 27th December '16
"Packing was correct and on time."
u.wijesinha, Tue 27th December '16
"Intended for a present in Dubai so not yet used, but similar to others we have tried which all perform exceptionally well."
Jim Hennessy, Tue 27th December '16
"My Glencairn official whiskey glasses were very well packed and arrived safely and on time. Fantastic. I am very pleased."
Jayne, Tue 27th December '16
"Bought this for my son to have in his bedroom as he likes his cokes and pop nice and cold. Also really quiet and does not disturb him at night. Really pleased."
Mrs H, Tue 27th December '16
"Great choice online. Considerate and safe packaging. All in time for Christmas Day. Does what it says on the tin. Everybody pleased with the glassware. The Viking Horn was a particular hit, coupled with a pack of ''Einstok'' beers. Happy New Year."
Mike Reid, Tue 27th December '16
""
Pamela, Mon 26th December '16
"Good quality cocktail sets for the price. Ordered two for christmas gifts. One was missing a 50ml measure but did not have time to follow this up before Christmas. Communication good and delivery reasonable price and speed."
Emma McIvor, Mon 26th December '16
"Just what I wanted to make my cocktails. Already made some today on Christmas Day. Everyone thought they were fab. Friends are ordering from the same place. Came on time and well packed."
Karon Hartley, Sun 25th December '16
"A great service and we are delighted with the glasses . Many thanks."
Sue Slack, Sun 25th December '16

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