Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"from the ordering process to the after sales customer service
I found the whole process excellent. Many thanks and Happy New Year."
Deirdre, Tue 27th December '11
"Great success, made really good Christmas presents!"
Claire, Tue 27th December '11
"I was very pleased with this company, Very good communication, delivered in time slot , and good follow up communication, Very good price, I would Highly recommend this Company."
Bob Govier, Tue 27th December '11
"I love these glasses they are fab."
Julie, Tue 27th December '11
"Very fast service, glasses received within three days. Delighted with the glasses. Would definitely use this company again."
linnette phizacklea, Mon 26th December '11
"A set of glass port decanter and sippers were given to us as a present. We enjoyed them so much that we decided to get some as Xmas presents, so I ordered 4 sets which arrived promptly, great packaging. Actually the packaging on these were better than the original present we received. These are really fun sippers for port, a good laugh after a nice meal. Great present idea."
A Mullen, Mon 26th December '11
"Easy to use web site and ordering system, goods arrived well packaged and in perfect condition exactly when expected. No complaints."
Shanti Persaud, Mon 26th December '11
"Excellent fast service."
DAVID A TURNBULL, Mon 26th December '11
"First class products and recipient over the moon with both items."
Maureen Parker, Mon 26th December '11
"Good quality products, fast delivery. Good customer contact. Thanks very much."
Nicola Sutton, Mon 26th December '11
"The glasses arrived safely within a few days of my order. Very well packaged which I left intact as they were a present. Great value too! Thanks."
Sophie Beswick, Mon 26th December '11
"Everything went exactly how it should! Great products, prices, delivery, service and I would definitely come here again!"
Paul, Mon 26th December '11
"Goods received broken in transit, one call to customer services and problem solved and sorted immediately. Well done!"
Val Leatherbarrow, Mon 26th December '11
"I was completely satisfied by service provided by all in your supply chain, it worked for me. Items received well protected and intact, to order specification."
Kenneth Murray, Mon 26th December '11
"I was very impressed by the speed and accuracy of your service. Having ordered several time from you in November & December - each time your website has offered me a discount voucher to return but I have been unable to use it on the website - as it wasn't obvious where to key in the code."
drinkstuff says: Many thanks for your comments, our basket page before the checkout process offers you the opportunity to enter any promo code you might have.
S. Schofield, Mon 26th December '11
"Great purchase and delivery very quick!"
Stephen Palmer, Sun 25th December '11
"I would have preferred my order to be delivered by Royal Mail. As delivery by Yodel was slow and their Tracking part of their website, was not kept up to date."
drinkstuff says: Thank you for your feedback Alan. Unfortunately over the Christmas period couriers across the country experienced an unprecedented quantity of parcels which inevitably meant that some areas of their service were delayed.
Alan Harte, Sun 25th December '11
"We ordered plastic Champagne and martini glasses for a party. The quality was very good, they were stylish and robust and were delivered quickly. We will definitely order again and recommend to our friends"
Heather, Sun 25th December '11
"The cocktail glasses were admired by all the guests to my first ever cocktail party and the accessories were really good too. I never thought I'd find a cocktail shaker to match my colour scheme! Delivery was prompt and hassle free. Thanks."
Jacky Peacock, Sat 24th December '11
"I have always had good service from here, but my last order was especially good. I made a mistake on the order with one of the items, so sent an email hoping to get it remedied. When the order arrived everything was sorted out. Thank you very much."
Michael James, Sat 24th December '11
"Very pleased with the set, product just as described."
Peter Harrigton-Stone, Sat 24th December '11
"Great customer service, would recommend this company to anyone buying from this site. Had small fault with product, no questions asked they sent new part right away."
Heather Hay, Thu 22nd December '11
"Great service and prompt delivery - very pleased with the products purchased."
Colin Watton, Thu 22nd December '11
"The cocktail glasses were how I expected, delivery was just in time. Excellent service!"
Nenachong Sambo, Wed 21st December '11
"Great items - received promptly. Packaging was excellent. Would definitely buy from this company again."
Debbie Smith, Wed 21st December '11
"Goods came on time and in good condition. Very pleasant buying experience. Would buy again."
John Scarrott, Wed 21st December '11
"I recently ordered a Nuts Poker Table from these guys and had a few problems with the table but I did get sorted out quiet quickly. I have to say a big thanks to Tony who made sure everything was sorted out to my satisfaction. As for the table, this is well built and a pleasure to play on, I hope to have many evenings of poker playing. I am sure I will be back on this site to order the bigger table when my games room is built."
David Cockerill, Wed 21st December '11
"Many thanks for a quick turn-around. My goods were received in time for Christmas and packed well."
Stephen Holloway, Wed 21st December '11
"Hi all, yes again you were awesome with fast delivery and excellent goods. Highly recommended to all family and friends. Thanks again guys."
AngieG, Wed 21st December '11
"The glasses I bought were perfect for a Xmas gift, came in a presentable box. Supplier was very fast with dispatch and communications were excellent. I cannot recommend them enough. Thank you!"
Mandy Goodwin, Wed 21st December '11
"Although my initial order received was the wrong items, when I called to advise the lady was very helpful and arranged a replacement straight away which arrived within 3 working days."
Catherine Homewood, Wed 21st December '11
"Amazing service fantastic speedy delivery. I would only ever order bar accessories from Drinkstuff. Thank you."
Zuned Saleh, Wed 21st December '11
"I DO NOT live in the Scottish Highlands but your website thinks I do so I feel I paid overinflated postage. Also delivery was slower than expected and arrived too late for my party. Probably because of Xmas mail but I did pay excessively."
drinkstuff says: We're sorry that you feel you have paid excessive postage Anne, we reflect our courier prices in our delivery charges, and in many cases subsidise our delivery costs to bring our customers the lowest possible prices.
Anne Spence, Tue 20th December '11
"Good fast service with good quality goods."
John Bowden, Tue 20th December '11
"The ring bottle openers that we ordered need to be returned as they were far too big and werent at all suitable even if they had fitted our fingers"
drinkstuff says: James: will look into and email cusotmer
Nicky, Tue 20th December '11
"These carafes are a great price and are excellent for wine or water on the dining table. The delivery was quick and drinkstuff kept me informed of every stage. Great service!"
Ian Jackson, Tue 20th December '11
"Got this for my boyfriend for Xmas!! Well impressed! Great value!! A must buy from drinkstuff!!"
drinkstuff says: James: add as product review
Katie, Tue 20th December '11
"Order arrived promptly and quality better than I expected considering the price. I hope the recipient of my gift is as happy."
Susan McNeill, Tue 20th December '11
"Lovely phone manner when I called up, two weeks after ordering, to ask 'where is it?' Product was out of stock and I would have loved to have been informed of this. In the end, no big deal and these things certainly do happen, though a small change in process would prevent such happening again. Best, James"
drinkstuff says: Many thanks for your feedback James. You placed a pre-order at the time of purchase, we make sure to include due dates for out of stock products at the time of purchase to keep our customers informed at every step.
James MacLellan, Tue 20th December '11
"Thank you for my order after a small mistake with the first order you came out on top thank you again."
Jon Howard, Tue 20th December '11
"Items arrived one with a fault, the other the wrong size. E-mailed to tell them and got no reply after waiting seven days. Won't be using drinkstuff again! Be interested to see if this review makes it onto website as all reviews I read were positive."
Firstly let me start by apologising. This matter has now been resolved by our Customer Services
team but clearly not in a timescale that is acceptable to either of us.
I can assure you that all emails received by us are responded to within 24 hours and we have managed to maintain this even during this busy Christmas period. Therefore I can only assume this email has been lost at some point in the transfer process.
To conclude the correct replacement glasses have been sent to you and I hope this matter has been resolved to your satisfaction now.
And yes we do make all comments live (even the negative ones ;) Most are positive as situations like this are very rare for our customers.
Pete Nelder, Tue 20th December '11
"I was delighted with the wine rack that I ordered to my individual size requirements. It arrived promptly and was exactly what I was looking for. Very good service. Thank you."
Avis Wakelin, Tue 20th December '11
"Good friendly service, good product and excellent communication. A pleasure to deal with."
Robert Langlands, Tue 20th December '11
"Very quirky xmas gift for my 10 year old son, he will love this item, drinkstuff online was very easy to use, no problems at all, postage was fast and I was contacted by email with all tracking info as to where my item was, I'm very satisfied with the site and will recommend to everybody and will use again, thank you."
Kim, Tue 20th December '11
"No complaints at all, cheap price and very fast delivery. The cocktails went down a treat."
Pat Hurley, Tue 20th December '11
"All the items were dispatched together and arrived in a few days. Satisfied with all the items which I ordered as Christmas presents."
Laura, Mon 19th December '11
"Good quality and excellently priced product, delivered in a very timely fashion. Pleased with service *****"
David Somerville, Mon 19th December '11
"The glasses were good quality and a speedy delivery. Would definitely order from this site again."
Lorraine Cairley, Mon 19th December '11
"There was a mistake on the original delivery but it was all sorted out within 48h. A good company to deal with."
Alan Ashurst, Mon 19th December '11
"Superb shop, quick post, top quality."
Lina Steponaviciute, Mon 19th December '11
"Not a lot to say about this. Was exactly what I ordered. I was a little surprised by the P&P charges until the package arrived, then realised why since the box was pretty big but at least the glasses got here in one piece which is what matters. Fast delivery and well packaged. Thanks."
Kay, Mon 19th December '11
"Very happy with product & service, but delivery charge is a rip-off. AB51 is NOT in the Highlands of Scotland & is no more remote than most other parts of Britain. It is just outside Aberdeen & on A roads. There is absolutely no justification for a higher charge than the rest of mainland Britain."
drinkstuff says: We're sorry that you feel you have paid excessive postage, our delivery areas and prices reflect the zones supplied to us by our courier, and in many cases we subsidise our delivery costs to bring our customers the lowest possible prices.
A. Martin, Mon 19th December '11
"Excellent service - my order arrived very promptly. Delighted with the product too."
Jill D, Mon 19th December '11
"Great quality products and at a great price, can't wait for my brother to open it all up on Christmas morning!"
Alicia Brockenbrow, Mon 19th December '11
"I have ordered some Irish coffee glasses
and at arrival 2 of the glasses were broken. I have contacted the costumer service team, they have apologized repeatedly for this and send a replacement which arrived within 3 days from complaint. I am very pleased with the quality of the glasses and the service provided."
Julia Aionesei, Mon 19th December '11
"Received promptly, product up to standard and as shown on website. Excellent service."
Beryl Manners, Mon 19th December '11
"Brilliant service and delivery times - glasses are perfect."
Pat Spall, Mon 19th December '11
"Very good service."
Philip Witty, Mon 19th December '11
Jake Merchant, Mon 19th December '11
"I bought a product off you, you took my money. Then u promised to deliver it. U used a bad company... I was unhappy... I won't buy from your company again and why do I need a code to give you the feedback?"
drinkstuff says: We're sorry that you were disappointed with the delivery service Richard. Unfortunately at this time of year our couriers have experienced a large quantity of parcels which has caused a lot of delays in the run up to Christmas. Looking at the tracking for your order we see that you have now received your parcel.
Rest assured we will bring up any issues we have had with deliveries with our courier in the new year.
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Richard Hargreaves, Mon 19th December '11
"Items ordered delivered super fast and exactly as expected. Well packed and great quality. Will definitely use the site again."
Kerry Fay, Mon 19th December '11
"Very pleased with the service I received, the glasses are exactly what I Was looking for and at a great price. They turned up sooner than was expected as well so that was good too. Would highly recommend this website."
Diane O'connell, Sun 18th December '11
"All items arrived as advertised, they were well packaged and my order was processed and delivered swiftly. I would definitely use this company again!"
Catherine Mason, Sun 18th December '11
"Excellent speedy service, happy with order and product."
Lynn Brewell, Sun 18th December '11
"Good products, delivered quickly (and intact!)"
Nick Mackin, Sun 18th December '11
"Order was delivered very quickly and intact. Would definitely use again. Thank you."
Juliet Sweeney, Sun 18th December '11
"Excellent service, prices and delivery, excellent site, plenty of choice."
Maureen Waters, Sun 18th December '11
"My order arrived in good time and was well packaged. I was a bit disappointed that the items were not in a presentation box, however, the items were all good quality which I will wrap individually."
Angela Fry, Sun 18th December '11
"The order arrived very quickly and was exactly what I expected. Well done it was a very good service and good value."
Jan Knight, Sun 18th December '11
"We received the goods we ordered on time and in perfect condition, very pleased with service and would recommend supplier to any interested party."
Colin Brown, Sun 18th December '11
"Very fast delivery, especially with it being just before Christmas. Nice items."
Denise Jupp, Sun 18th December '11
"Very impressed both with your service and with the product I ordered! Thanks very much - would definitely use you again, if ordering similar things. Easy transaction, speedy and efficient delivery and very pleased with the glasses - what else would I want?!"
Jane O'Leary, Sun 18th December '11
"The item received was not brilliantly finished, which was a disappointment as it was a gift. However, the service I received when I rang up to report it was second to none. A replacement was at my door within a couple of days. I couldn't be happier with the service, it was far better than I have experienced with other online sellers."
Jane Roberts, Sun 18th December '11
"Hey guys! Great stuff....everything, as always, bang on..."
David Crawley, Sat 17th December '11
"Very, very pleased and not just with the product, but with the speed with which this item was dispatched and received - can't fault it! Great service, great product."
C. Cosham, Sat 17th December '11
"Good quick delivery, first class service."
J Shaw, Thu 15th December '11
"Great service with lots of great stuff. Thanks a lot for quick dispatch, careful packaging, with many things inside the box all arrived in perfect condition. Will definitely come back here again."
Slawek Koenig, Thu 15th December '11
"Easy to use website, quick delivery. Great Christmas gift at a great price, thank you!"
Nicola Underwood, Thu 15th December '11
"Very pleased with this company, so helpful."
S. Martin, Wed 14th December '11
"All goods were delivered on time and we are happy with them. There was an offer of £5 discount on next order and we ordered some other things but didn't get the discount. Our next order includes shot glasses for jagermeister
which is something we had been looking for. We look forward to receiving them and will send a group photo to you from our Christmas party."
Paul Gladwin, Wed 14th December '11
"Fast, efficient service. Goods arrived much earlier than I had expected; particularly well packed. Also great value."
Richard Hills, Wed 14th December '11
"Website easy to use, great range of products, competitively priced. My purchases all for my boyfriend's Xmas so I can't comment yet on customer satisfaction, but I'm sure he will be delighted. Really efficient delivery. All round 10 out of 10"
Frances Carvill, Wed 14th December '11
"Delivery prompt and quick, excellent product can't fault anything."
Billy Stevens, Wed 14th December '11
"Decided to hold a cocktail party last minute, so placed an order Thursday night for next day delivery, went to work Fri leaving a note on the door to leave parcel in the garage - came home Fri night to find a well packaged secure parcel. On opening parcel all the goods intact, it was like Christmas coming early & we had a brill party, would definitely use & recommend drinkstuff.com :-))"
Nicky Jones, Wed 14th December '11
"Excellent service. I ordered product afternoon time and it was with me the following morning. Very pleased with speedy service and the item that I purchased. Will definitely use again in the future."
Sue Pearn, Wed 14th December '11
"I was looking for some ice trays, since I'd bought things from this site before! I thought let me have a look to see if they had any + yes they did + did they meet my requirements!! Oh yes they are brilliant!!! Since then I have ordered more, I can't stop telling people about them ha ha! I might even buy some more + give them away as presents."
Charlotte Gallagher-Brown, Wed 14th December '11
"Excellent service, products, prices and packaging. Could not recommend more highly."
Sara, Wed 14th December '11
"Wine bottle stoppers look amazing - bought them for a gift but want to keep them for myself!!"
Lisa Stormont, Wed 14th December '11
"Good service, well pleased with delivery and the product."
Michael Dowland, Wed 14th December '11
"Well priced goods that were delivered quickly and with great care. Recommended."
Garry Short, Wed 14th December '11
"Brilliant products good delivery. Would definitely recommend this website to others and will use it again in the future. Thanks again."
Francine Martin, Wed 14th December '11
"Brilliant service - 100%"
Sam Walsham, Wed 14th December '11
"Ordered items on Wed night with 24hr delivery option. Items came on Sat eve. 60 hrs later!! Needed items day before. Rendered goods obsolete. Offered £3 refund from a £23 order. Not happy."
We're sorry that your parcel arrived late Jonathan, unfortunately all couriers are experiencing a large quantity of Christmas parcels and some depots have had delays.
If the good you have received are now unwanted, you are welcome to return them to us for a refund as per our returns policy
Jonathan Gwynne, Wed 14th December '11
"Prompt, well packaged delivery."
Caroline Harbot, Wed 14th December '11
"I was looking for a basic cocktail set to get myself started making cocktails at home. This kit has everything I wanted and was very reasonably priced."
Patrick Shelton, Tue 13th December '11
"Looks great stuff. Sure to get the party going. :)"
Nancy Bennett, Tue 13th December '11
"Good service. Quick delivery."
Lucy Perren, Tue 13th December '11
"Well packaged, quick delivery, good service. Thank you."
Kate Willis, Tue 13th December '11
"First order placed on Thursday and paid next day delivery but didn't arrive, had the hassle of contacting the company the following Monday, after numerous attempts at trying to get through to the couriers, the item was received on the Tuesday, I was given goodwill gesture put on my account with you to cover the express delivery postage which didn't happen. As a first time customer I was very disappointed, this is the only reason I have given a 3 star rating, but then I re-ordered some more flashing ice cubes and they arrived the following day. I did want to order 2 more beer glasses and another set of ice cubes but don't know if I'll bother."
drinkstuff says: Thank you for taking the time to leave your feedback Theresa, we're sorry that you had this experience with your delivery.
Unfortunately couriers across the country are experiencing an unprecedented quantity of parcels this festive season, which is causing a backlog in some areas.
Theresa Moody, Tue 13th December '11
"Excellent service, can not fault, item received very quickly and well packed. Many thanks."
Stephen Brown, Tue 13th December '11