Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"The delivery company I assume had difficulty finding our house as when I was tracking my order I saw that delivery had been attempted but I had not received a card to say I was out. I phoned drinkstuff and the person I spoke to was helpful and passed on directions and later that day I did receive my order which I am pleased with. It would be useful to have a section for special instructions when ordering as this seems to be quite a recurrent problem - admittedly because our house is difficult to find. This would save hassle for the delivery people and myself having to phone to give directions at a later date."
Anna, Wed 19th December '12
"So easy, just click and forget, very good service."
Jason Woodfield, Wed 19th December '12
"Wonderful and speedy service!"
Lisa, Wed 19th December '12
"A quality service from a company I had not previously used, my order was despatched quickly and efficiently and tracking the consignment was easy and helpful The products were exactly as described on the website and will no doubt be put to good use during the festive season!"
Stephen Nicholson, Tue 18th December '12
"Ordered and delivered within the time frame agreed. Easy web site to access and follow through after care. Would recommend the site."
J Young, Tue 18th December '12
"The first Mojito kit
that I ordered reached the distributor but was damaged and the courier would not deliver it. I contacted drinkstuff and they promised to send out a replacement right away. This kit was received yesterday - just in time to wrap and give to my son for Christmas. The service I received was excellent and the disaster of breakages was turned into a successful delivery!"
Pamela Harrison, Tue 18th December '12
"Super speedy delivery. Products great. Thank you for being so reliable. This is a 5 star service."
JP Barnwell, Tue 18th December '12
"The stainless steel frying pan
was bought as a Christmas gift so it hasn't been used yet. It is the only small SS frying pan
I could find without paying approx £100.00! It appears to be good quality and excellent value for money. It arrived fairly quickly. I would buy from drinkstuff again."
Heather Armitage, Tue 18th December '12
"Quick delivery & great choice of items to choose from. I'm sure my hubby will be pleased with the items for his new bar!"
Mrs A Grant, Tue 18th December '12
"Really pleased with the service - called the company direct and paid over the phone - great customer service and the items arrived within 5 days - the packaging was excellent - delighted with my purchase and will not hesitate to recommend to others and will definitely be ordering in the future."
Julie Trever, Tue 18th December '12
"Originally ordered on line at Debenhams. Wrong item delivered then replacement order cancelled because out of stock and I was not advised. I only found out via a credit on my credit card account and then checking order tracking on their website - even though they had originally confirmed that it was still available when the replacement order was made. Internet search found one in stock at drinkstuff. Rang the order through as I wanted to confirm stock after Debenhams experience - and it was a couple of pence cheaper even allowing for postage cost. Excellent service and stopper received within 3 days."
David Dingsdale, Tue 18th December '12
"First class delivery service. Order received on time and was what I expected. Thank you very much."
Paul, Mon 17th December '12
"Have used the company several times and delivery times have been good, standard of item and packaging superb."
Jim Crawley, Mon 17th December '12
"Not a huge order, but still processed with the same excellent customer service. Prompt delivery and well packed ensuring no breakages en route."
Nadine Thomas, Mon 17th December '12
"Excellent service. Goods as described. Fast delivery - What else can you want ?"
Denise Carpenter, Mon 17th December '12
"Fantastic buy, loads off fun with the lads. Good quality product, doesn't feel like its going to smash or anything. Very good, quick P&P."
Jacob, Sun 16th December '12
"My items arrived very quickly, but upon opening, the box was damaged. I emailed drinkstuff, and received a replacement within 48 hours! Excellent customer service. Great product. Would definitely buy from them again. Thank you!"
Lisa, Sun 16th December '12
"I was looking for these glasses and found your website, amazing exactly what we wanted and more besides. We will be ordering from you again. Fast efficient process, packaging excellent."
Carol Lucas, Sun 16th December '12
"Ordered the Hula Cool Colours Vodka Glasses
as a gift. Quick delivery, well packaged and V cool product. Recipient loves them and tries to drink everything out of them now!"
J Lane, Sun 16th December '12
"Everything delivered on time, and intact. Recommended by me!"
Nadine, Wed 12th December '12
"I ordered and was surprised to receive the goods a few days later. Quick and excellent service, packaged well and fantastic communication. Thanks."
Lindsay Turnerk, Wed 12th December '12
"Found your site when searching for traditional beer glasses. My order was really well packaged and arrived promptly. Also ordered some cider glasses
for a present which were so lovely we decided to keep them. They make perfect chunky wine glasses. Excellent service I will shop with you again. Thank you."
Gill Scowcroft, Wed 12th December '12
"Cheap, good quality and efficient. Great service for a party emergency."
Emma, Wed 12th December '12
"Very pleased with the item I ordered. Fast delivery too :) Thanks, will definitely be shopping here again!"
Natalie, Wed 12th December '12
"The only thing that wasn't impressed with was the fact that the order was left on my doorstep in the open with no shelter in full eye sight of anyone from the pavement. Not very security concious."
drinkstuff says: We're sorry that you had this issue with your order Gail. We have passed on your comments to our courier company.
Gail Whyte, Wed 12th December '12
"I am pleased with the quality of the glasses but for one thing. When drying one of the glasses I found a small shard of sharp glass in the bottom dimple which could have cut my finger. I managed to use a spoon and pick most of it off to the point where it is now a small raised area. I did not really want to go through having to repack the items and sending them back so I have kept them, but please make sure if I order some more glassware in the future that the areas are checked. This is the reason why I have given 4 stars instead of 5 stars."
drinkstuff says: Thank you for your comments Paul. If you ever have issues like this with anything you purchase from us, please don't hesitate to get in contact with our customer services team who will be more than happy to help you with any problems.
Paul Goodwin, Wed 12th December '12
"Easy to use website, swift delivery, well packaged, good price. Overall cannot be faulted and will use again."
Gemma, Wed 12th December '12
"Wonderful service and speedy delivery. Great range of products. Highly recommend."
Toni Gilbert, Tue 11th December '12
"Really good service! Quick and well packaged delivery. Products are a gift, so haven't been able to give them yet, but I'm sure they will be gladly received. Will definitely be using the site again, lots of products at a great price to choose from!"
Kari Louise, Tue 11th December '12
"Ordered novelty glass, order arrived exactly when it was supposed to and the product was just what I was looking for."
E Clark, Tue 11th December '12
"I am very impressed with your prompt response to my email reporting 2 of the domes cracked in transit . They were replaced immediately. Thank you very much."
Mrs E.J. Phillips, Tue 11th December '12
"Following an order this company provided excellent communication and service with regards to a part that had arrived with minor damage. They instantly sent out a replacement. Thanks guys. I am very happy with the stein glasses
Jonathan Merrington, Tue 11th December '12
"I needed ice cubes for a display. The product arrived carefully packed and delivery was speedy. Good service, good product. Have bookmarked the site, will use again in future. Many thanks."
Madeleine Edwards Cook, Tue 11th December '12
"Great service, very quick, very professional."
Suz, Tue 11th December '12
"I had a problem making an online payment and I received a surprising telephone call back an hour later offering payment process assistance. I had changed my mind in making the purchase, but any company that shows such seriousness when it comes to a business opportunity would also deserve my custom. Kindly regard me as one of the many satisfied customers I'm sure you have on your books!!"
Albert Tembo, Tue 11th December '12
"Order received very promptly & well packaged. Although there was a flaw in one of the glasses, your customer service advisor was really efficient & helpful & got a replacement out with no fuss. I will definitely be back & would recommend to anyone."
Julie Miles, Tue 11th December '12
"The goods arrived in the time frame shown in the email and the delivery guy was very pleasant. The ice bucket is now poised and ready for the Christmas onslaught of my boozy friends and lives up to both description and expectations."
W M Wood, Tue 11th December '12
"Hi, recently ordered some coffee glasses
and was very pleased with the items and prompt service. Great stuff. Thanks."
Garry Lengthorn, Mon 10th December '12
"All items received on time and I am very happy with them."
Victor Ware, Mon 10th December '12
"As with previous orders same high standard of customer service combined with a quality product competitively priced."
Sylvia McCann, Mon 10th December '12
"Very quick delivery and very high quality products at competitive prices."
Ruth Wise, Mon 10th December '12
"Fast efficient service with all items received intact."
Pat McCosker, Mon 10th December '12
"Extremely satisfied with your service and quality of goods. Thank you."
Muriel, Sun 9th December '12
"Fast service, goods very nice quality glasses well pleased."
Peter Taylor, Sun 9th December '12
"Excellent items, excellent service, will definitely be returning :)"
Kelly Moore, Sun 9th December '12
"A++++ service, as this is a Christmas present it has yet to be used, would use this site again, many thanks."
Linda, Sun 9th December '12
"Fantastic service and will definitely buy more stuff soon."
Tim Hardys, Sun 9th December '12
"My order was dealt with and despatched promptly. Unfortunately, although very well packaged, one of the glasses had been broken in the scrummage of the Christmas delivery system. When I reported this I received a very reassuring e-mail from customer services to say a replacement would be sent, another e-mail when it was despatched and was then delighted when the glass arrived safe and sound within a few days. Great glasses and great service - quite rare these days! Would certainly recommend."
Val Mullins, Sun 9th December '12
"I am pleased with everything I have bought so far. I just wish I had known about some of the offers earlier as it is expensive to pay postage every time."
Sharon Russell, Sat 8th December '12
"Ordering on the website is easy, delivery is quick and they have a great range of products. Will be using again in the future."
Sara, Sat 8th December '12
"Very easy to use website and delivery was the next day! Would buy from this site again."
G Rabin, Fri 7th December '12
"Pint glass reusable were excellent, slim jims however were extremely unstable and did cause several spillages."
Dominic Turnbull, Fri 7th December '12
"Received this item damaged twice but absolutely great customer service & no problem getting a replacement sent out after a quick phone call. Would use drinkstuff again as delivery was very sharp. Thank you."
Jeffrey Davey, Wed 5th December '12
"Brilliant service, quick delivery and a super product. Just what I was looking for. Great web site. Thanks a million."
Heather Dampier, Wed 5th December '12
"Love your products and service. I am now having to order Alternato glasses
and Cancun glasses
for family and friends. Prices are good, so glad I found you. Sherry W."
Sherry Whitworth, Wed 5th December '12
"Great service, items arrived before the scheduled date!"
Dharmesh, Tue 4th December '12
"I was impressed with the speed of delivery & excellent packaging. No breakages!"
Philippa Wilson, Tue 4th December '12
"My order was delivered in two days."
Mike Morris, Tue 4th December '12
"I ordered a brandy warmer
as a secret Santa gift
. There are many on the internet but none so cheap, so I was, on ordering, slightly dubious of the quality. There was no need - for a mere tenner I am very pleased with my purchase and think my secret Santa recipient will be too. Plus speedy delivery. Overall would definitely recommend."
Donna, Tue 4th December '12
"Please reconsider direct postage of goods to the Channel Islands - I for one would be quite happy to pay extra on postage to have delivery offshore rather than use UK based family/friends to receive and then post on or bring over at a later date. Otherwise the products on offer especially around this time of year are really attractive."
Thank you for your comments David, we offer a Channel Islands delivery service
- this is featured with our group of "UK Non Mainland" delivery services.
David Tardivel, Tue 4th December '12
"I found the website really easy to use and the product was sent out really quickly. The only problem was with the delivery company DPD who left my delivery just inside the door of our shared office building (didn't take it to reception or bring to my office) where anyone could have taken it. The only reason I knew it was there was because I happened to walk past it!!"
drinkstuff says: We're sorry that you had this issue with your order Morag, we have passed on your comments to the courier.
Morag McConnon, Mon 3rd December '12
"The best place to buy online cocktail tools."
Mauri Jimenez, Mon 3rd December '12
"The prices are good and delivery is very quick."
Joanne Zsirai, Mon 3rd December '12
"Everything we've bought from drinkstuff has been of excellent quality; delivery is also prompt."
Ulla Granger, Mon 3rd December '12
"I was wrongly sent 2 cocktail pouches when I had ordered and paid for 5. Contacted drinkstuff on Sunday, reply by Monday and 3 more pouches arrived by Wednesday. Great follow up customer service from Casey. Problem solved! Thanks."
Julie Donaldson, Mon 3rd December '12
"Excellent item, easy to order and quick delivery - definitely a site I'll return to again and again."
Roy, Mon 3rd December '12
"A first class service delivering first class products."
Mr Holland, Mon 3rd December '12
"Ordered my dream wine glasses and they arrived very promptly and in immaculate condition! I love the glasses and can't wait to get some Champagne saucers I've got my eye on;) will recommend drinkstuff to all my friends:) xxx"
Keira Craigen, Sun 2nd December '12
"Excellent service, very prompt with delivery. Would use you again thank you."
Sarah Harrison, Sun 2nd December '12
"Looking for disposable cocktail glassware to use for dessert presentation, these martini glasses are ideal & priced well."
Ian Reed, Sun 2nd December '12
"Speedy delivery, items just as described, and good value. Very glad to have found this site!"
Ian, Sun 2nd December '12
"I was a bit concerned that the cups wouldn't arrive intact but due to the packaging they not only arrived intact but very promptly to boot. Was also impressed with the cups, would not hesitate to order from you again thank you."
Mrs K Fresle, Sun 2nd December '12
"Arrived quickly, well packaged and exactly as described. Fantastic service, thank you."
Cath Tuffen, Sun 2nd December '12
"Very good website has everything you need was easy to order and came fast also packed very well no chance of it getting broken."
Emma, Sat 1st December '12
"Great product! Lovely, friendly and helpful staff. Good delivery. Very happy with my order. Well done thank you."
Agnieszka Czajkowska, Sat 1st December '12
"Excellent service. Items well packed. Fast delivery. Will use them again."
Sammy Knox, Fri 30th November '12
"Glasses that I ordered came promptly and undamaged. I was kept up to date on their progress. Would definitely use this company again."
Mark Davey, Thu 29th November '12
"Good service will use again!"
Kay Tweddle, Thu 29th November '12
"Products were great, waited for a confirmation email when product came back in stock and when stated it would be there it was. Ordered glasses arrived super quick time. Many thanks."
Elaine Hayne, Thu 29th November '12
"Great gift for one of my friends - she'll love all the recipes."
Margaret Scott, Wed 28th November '12
"Great product at a good price. Speedy delivery and well packed."
Gerald Irwin, Wed 28th November '12
"A great product. I bought two sets of the poker chips. Each set came in its own sturdy case with playing cards and other accessories. Great price. I am very satisfied with this product. Great service on delivery as well."
Amal Rampal, Wed 28th November '12
"Very happy with my purchase. And delivery was spot on."
Brett, Wed 28th November '12
"I ordered these items but had to return as I had mistakenly ordered the wrong size, the processing of my order, return and refund was very straightforward and dealt with quickly. I have been kept fully informed via e-mail of the status of my transactions. When I contacted the company by phone - the staff were very friendly and helpful. I would not hesitate to use this company again."
Lynne Matthews, Wed 28th November '12
"Received on time and in perfect condition - what more could one ask?"
Marion, Tue 27th November '12
"We placed an order for 4 cinema chairs
and the colour we chose was made to order thus quite a long delivery date. Tony offered to loan us 4 chairs in the interim which meant he had to deliver twice, not an easy task as these chairs are really heavy! Nothing was too much trouble and we were absolutely delighted with the service! Well done!"
Neil White, Tue 27th November '12
"I checked out the internet for a cake stand
and came across it on your website. Crystal clear descriptions. It was exactly what I wanted and the price was excellent. Check out was very easy and delivery... well 48 hours later they were delivered and that was on a Saturday. Well packed and safe and sound! Keep up the fantastic service. We will certainly use you again."
John Kimble, Tue 27th November '12
"Well packed, rapid service. Will definitely use again."
Tony Farrell, Tue 27th November '12
"Excellent delivery. First class."
Martin Harrison, Tue 27th November '12
"Excellent bargains with the drinking jars, great condition and fast delivery, thank you =)"
Joanne Cosford, Mon 26th November '12
"I needed glassware urgently for a special dinner party. drinkstuff had just what I wanted at a reasonable price. Delivery was super quick. I was really pleased with the service provided and will definitely use this service again. Excellent - highly recommended!!"
Jacqui Hughes, Mon 26th November '12
"We ordered the Hollywood bar
. Now that we finally have all the pieces and have put it together, we really like the product. Unfortunately it took 3 deliveries to get all the correct parts. The bar is very difficult to assemble and definitely needs two strong adults to do so. As a completed product it looks great and is just what we wanted, but we were disappointed at the difficulties encountered."
drinkstuff says: We're sorry that you had these issues with your delivery, but we are pleased to know that it has finally reached you all together.
CG, Sun 25th November '12
"Many thanks for the prompt dispatch of my order it arrived in time to give to my friends at the weekend, I had ordered similar items from the USA but that order was cancelled and left me with no choice to look elsewhere, the order I placed with you was similar to the items I ordered from the USA and my friends were very happy with the products very pleased indeed with your company many thanks."
Ian Brown, Sun 25th November '12
"Fantastic product fantastic service - thank you."
Muriel Dobney, Sun 25th November '12
"The company has been professional throughout the whole order, an easy site to use and when I had a problem it was quickly resolved. Thank you!"
Mrs Doreen Len, Sun 25th November '12
A, Sun 25th November '12
"I ordered acrylic glasses that were very good value. They arrived just a couple of days after placing the order and are brilliant quality, far better than the price suggested they could be. Regrettably, one wine glass was broken. I sent an email same day and followed up with a phone call the following day to be advised the replacement glass was already en route - pity, I hadn't checked my inbox first as the confirmation email was there! Fantastic quality products - cannot fault the service received, thank you."
Jayne Day, Sat 24th November '12
"As always very speedy delivery - great service."
Lynn Welsh, Sat 24th November '12
"Thank you for product. However, it was delivered to the house over the road which is also number twenty two the same as mine but a different street name to mine. Eventually my neighbour brought my parcel to my house. Had he not done this I would never have received my goods or have any idea what happened to the parcel. Extra vigilance required by delivery company or a card left to say where the parcel has been left. I do not wish delivery driver to be in trouble but extra care required Thank A. Vranch."
drinkstuff says: Many thanks for your comments Anita. We will pass on your comments to our courier service.
Anita Vranch, Sat 24th November '12
"1 of the glasses was chipped on arrival, called up to advise and received replacement glass within a week. Only reason not 5 stars. Fine purchase otherwise, and prompt delivery."
Bryan, Sat 24th November '12