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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Excellent. Just what I needed and delivery was as promised."
TJ Mortimer, Wed 18th December '13
"Just to say 'Thank You' to drinkstuff for their amazing fast service. I ordered a cocktail kit which I was delighted with, the perfect prezzie!"
Sheena Durrant, Wed 18th December '13
"The glasses ordered all arrived broken, however, they were sent back with no problem and new ones dispatched asap, Service was good and replacement arrived quickly. i cant wait for my husband to open them, he loves duck dynasty!"
Tori Sellers, Wed 18th December '13
"Looking for something different for a Secret Santa present, and came apon this site, which I''m very pleased I had. Got a Sexy Beer Glass for my Secret Santa and he was fair chuffed, the delivery was quick, easy and all of the items I ordered were well wrapped in bubble wrap. Would definitely use them again and advise anyone else to do the same."
Sarah, Wed 18th December '13
"Bought the jar glasses, brilliant value and good quality. The service by drinkstuff was great. I couldn't fault it would highly recommend them and will use them again."
Suzie, Tue 17th December '13
"I ordered for the first time recently and cannot fault any part of the service. Good range of products, delivered very quickly and packaged with care. Will order again!!"
Franco, Tue 17th December '13
"I am very satisfied with the service from drinkstuff.com My glasses came securely packaged and ready to gift rap for Christmas. They arrived very quickly. Couldn't be happier."
Lynda Keane, Mon 16th December '13
"Excellent product to match the service, would recommend drinkstuff and Would order from them again"
Suzie, Mon 16th December '13
"From identifying the beer tower, a gift for a family member, throughout the online purchasing through to delivery the service has been exceptional and on time. Congratulations from a very pleasantly satisfied customer."
Mrs C Cross, Mon 16th December '13
"My order has been received in good condition within the noted delivery dates. Thank you"
Andrew Joyce, Mon 16th December '13
"I thought the Customer Service was fantastic especially as one of my glasses had been broken during delivery. The item was replaced very well packaged and promptly. Thanks!"
Lorna Brook, Mon 16th December '13
"Fast & excellent service. Really pleased with all my order."
Beryl Williams, Mon 16th December '13
"Glasses arrived in good time. Well packed."
Richard Graham, Mon 16th December '13
"I have had 3 orders delivered and they all arrived quickly, all correct and the quality of the glasses were exactly as I expected. The final order sadly had a single broken glass and this was replaced immediately with no quibble. I would trust nobody else to supply my glasses. Thank you so much."
Ann Ross, Sun 15th December '13
"I ordered 3 brandy warmers as these items are always very popular. They arrived promptly, securely packed and were exactly what I wanted."
Anita Towlson, Sun 15th December '13
"Just what I wanted for my Dad. Delivery was quick and the price was right."
Moira Moses, Sun 15th December '13
"I am very happy with my purchases and the delivery speed. Thank you."
Mary Barrowman, Sun 15th December '13
"I ordered 3 Faux Leather Crescent Bar Stool Black (Single). They arrived within 2 days as quoted on the site. Very easy to assemble and look and function brilliantly. Will use the website again."
Jay Hirani, Sat 14th December '13
"Good company to deal with as there was no quibble when the order was delivered incomplete. Good communication throughout. I would use again."
Margaret Webb, Sat 14th December '13
"I ordered on the Sunday and received my stuff (in France) on Wednesday in the morning! So quick!"
Paugam, Sat 14th December '13
"Order arrived quickly. Unfortunately one of the items was broken, but a quick e-mail and a replacement was immediately on its way and arrived the next day. Excellent customer service."
Mary-Ann MacKinnon, Sat 14th December '13
"I have ordered many times and have always had very good service and speed of delivery considering I live in an area classed as remote ."
Yvonne Crombie, Sat 14th December '13
"Very pleased with purchase and quick delivery. Will definitely shop on this website again."
Jane Shard, Thu 12th December '13
"Happy with my order, as it is a gift I haven't used the items but I'm sure they will go down well."
Mhairi Kimmet, Thu 12th December '13
"Very happy with the service from drinkstuff; one of a set of six glasses was broken during delivery. My email was responded to quickly and a replacement glass was sent within four days, thank you. I also ordered the whisky glass with ice cube ball, although OK, I feel the glass lacked the quality I anticipated from the online picture but I would use drinkstuff again."
Laura Vickers, Thu 12th December '13
"Quality products, prompt delivery and well packaged. I will definitely use drinkstuff.com again"
Joe O''Boyle, Thu 12th December '13
"Excellent service, very fast delivery and great communication from the provider. Thank you. I would recommend to others and use again as I was very happy with my purchase. Thank you."
Susan, Thu 12th December '13
"Nice item used a few times already. It was delivered next day so a great service all round."
Keith Lowei, Thu 12th December '13
"Really pleased with the sherry glasses. They weren''t very expensive but are just what I wanted. It seems hard to find sherry glasses these days but there was a good selection here. The ''but'' is the packing. When I opened the box I was sure there would be broken glasses. The boxes of glasses looked like they had been dropped in amongst some big bubbly packing. They were all over the place rather than carefully packed together. To my surprise all the glasses were ok. I would certainly look at this site first were I to need more glasses."
Carol Avery, Wed 11th December '13
"You can judge the quality of a company by how it handles problems and that is where drinkstuff shines. I ordered a brandy warmer and glass (pretty nifty btw) which arrived quickly but the glass was missing from the box. I emailed drinkstuff and had a lightning fast reply from Hannah who apologised, took ownership and made sure there was a replacement glass was with me within 24 hours. I've recommended drinkstuff to all my friends and won't consider using anyone else."
Paul Rowthorn, Wed 11th December '13
"Just love these glasses. They are just the right size for my cupboard and more importantly my wine. This is the second batch I've bought. The breakages have been through stupidity not by the glasses which are actually quite robust. The don't look it but survive a lot of use and the dreaded dishwasher. Thanks drinkstuff too, website simple to navigate and order came very prompt."
Jennie, Wed 11th December '13
"I was extremely satisfied with the service I had, the person on the phone was very helpful as I lost my internet connection halfway through an on line order. The order came on time and packaged perfectly."
Karen Bannister, Wed 11th December '13
"Great glass, I'd buy another one no problem."
Martin, Tue 10th December '13
"As an ex pub landlady, I used to use drinkstuff.com for quirky items to display behind the bar, and thought I would check the site a few years on, to see if there were any unusual gifts for xmas. I have bought the set of 2
whisky rocker glasses to add to a bottle for a xmas gift, and also the
wine glass that holds a bottle of wine as a fun gift for my wine lover friend. The order came quickly, was well wrapped and is exactly as described. Delighted!!"
Mandy, Tue 10th December '13
"The service I received from this company with a replacement part for my cinema seating was exceptional. This company is highly recommended, quite simply superb."
Simon, Tue 10th December '13
"The glasses are as expected. We already used them and washed them in the dishwasher and no problem. Excellent price and good quick delivery. They were really well wrapped up so they were sure they were not going to get broken on the way. Quick, efficient, good quality and price. We will be buying from you again."
Sofia Wood, Tue 10th December '13
"Delivery was prompt from date of order and everything was well packaged and arrived damage free. The equipment is first rate and the price excellent."
Graham Hampshire, Tue 10th December '13
"Ordered a variety of cocktail equipment to complement my hubby's cocktail cabinet and very pleased with speed of delivery, packaging and quality of products. The cocktail shaker is reassuringly heavy and robust and though none of these have been used yet (Christmas gifts) I'm confident he'll be delighted with my purchases."
Mrs Lesley Humphries, Tue 10th December '13
"Speedy delivery and well packed. I will definitely be using again. Thank you!"
Claire Barker, Tue 10th December '13
"Flawless as usual. Excellent products and excellent customer service."
Frank Truesdale, Tue 10th December '13
"I was very happy with everything that I ordered. Very wide and extensive range of products on the website and was easy to pay for. My delivery came pretty quickly and I was happy with everything except for the domino martini glasses. Reason being for this is that I ordered the wrong size. I should have got 300ml instead of 250ml. This was completely my fault but then realised that I could use the 250ml glasses for cocktails with less volume such as a margarita. Overall, brilliant products that are even better when you get them rather than just on the website (except of you order the wrong thing!). Would recommend the chrome ice crusher and the zester/peeler as they work very well, the Ludico tilted Old Fashioned glasses look amazing and the domino martini glasses are small, sleek and stylish. Thank you very much."
Callum Dee, Mon 9th December '13
"Great product range,plenty if choice and all items were of top quality...delivery quick and easy..."
Simon Hardy, Mon 9th December '13
"Thanks again, just the product I needed and delivered to the timescales required."
Vince Wilkins, Sun 8th December '13
"I have been happy with everything that I order and I am very pleased with how quickly my orders turned up."
Mrs Rutherford, Sun 8th December '13
"Absolutely no problem with the product I bought, delivered in excellent condition. I have no complaints."
Sophia, Sun 8th December '13
"Order was packed well and delivered on time. No issues whatsoever. Great service and will repeat business when necessary."
King, Sat 7th December '13
"Excellent service, quick, well packed delivery. I would use again."
Patricia harmer, Sat 7th December '13
"Great service."
lorna cunningham, Sat 7th December '13
"Fab product"
Christine Fielder, Sat 7th December '13
"Great service I ordered a flair starter set for our grandson's Christmas. It arrived minus one part, but when I phoned I couldn't have had better service. A very helpful guy who apologised and assured me it would be sent out right away, it arrived a couple of days later. It was nice to get such efficient friendly help. I'm sorry but I can't give a report on the set until after Christmas."
Brenda, Sat 7th December '13
"After my initial order went missing, the staff at drinkstuff pulled out all stops to get a replacement to me with next day delivery. The communication was brilliant and Lauren could not have been any more helpful. Also the cocktail set was brilliant ."
Faythe Milroy, Sat 7th December '13
"Fast delivery and was happy with the glasses."
Stephen Lincoln, Thu 5th December '13
"Great products, great prices, quick delivery."
Justin Plank, Thu 5th December '13
"Bought these as stocking fillers for my husband and I think he'll actually want them! Saw them at a friend's house. Good product and speedy service."
Camilla von Greyerz, Wed 4th December '13
"Only place in UK I could find this product, I was a bit sceptical about delivery & packaging with it being glass, however excellent service & well packaged. Very happy, thank you."
Barry Beacock, Wed 4th December '13
"Great product and fast delivery. Great, a first class seller"
Barry miller, Wed 4th December '13
"The product is excellent. Tough black sacks that don''t split, and can be re used even for garden waste. Delivery was delayed by a missing boat(!), but I was kept informed. I would highly recommend this company."
G Salt, Wed 4th December '13
"The quality of the products are excellent, well priced and delivered within 48 hours. They will all certainly last a lot longer than our alcohol stocks. Double Jigger Measure (Pack of 5), Stainless Steel Freeflow Pourer (Pack of 12), Manhattan Cocktail Shaker (28 oz / 750ml - 26cm Tall - Single), Cabernet Martini Glasses 7.4oz / 210ml (Pack of 6)"
Mark O''Keeffe, Wed 4th December '13
"Service is fast very impressed. Also the goods are good quality. Happy & satisfied will all items that I have purchased. Many thanks Maya"
Maya Obeidallah, Tue 3rd December '13
"First time customer but would certainly use again. My order arrived quickly, although one item was damaged. I was offered a refund or a replacement without any issues. Great customer service. Great product. Thank you."
Kerry, Tue 3rd December '13
"Ordered a bit lastminute.com for a ruby wedding anniversary, the glass sippers arrived really quickly and in great packaging for such delicate glasses. Loved the driver tracking!"
Mrs S Ramiz, Tue 3rd December '13
"My first time order from drinkstuff came in on time. Excellent quality product. Expectation met. Would order more sometime. Although order came in with five glasses broken, customer services were quick to forward replacements. I was really glad about that."
Pat, Tue 3rd December '13
"Original order speedily dispatched. One item smashed in transit and promptly replaced."
Bob Watt, Tue 3rd December '13
"The website was easy to use, service excellent and the goods arrived promptly and well packaged."
Kate Cashman, Tue 3rd December '13
"I recently placed an order and realised I had made a mistake on the delivery address when the delivery failed and I urgently needed the parcel. I contacted your sales team late in the evening to ask if they could amend the postcode with the courier, thinking this was a long shot! The parcel turned up the next day before noon! The goods as ever were excellent, but the service was outstanding, Many thanks Drinkstuff team."
Sarah Dolron, Tue 3rd December '13
"What an amazing company. I was really impressed with the help I got following a mis-delivery caused by me entering the wrong address on a web form. These people really look after their customers!"
Steve Kerr, Tue 3rd December '13
"I had never ordered with DrinkStuff before but was pleasantly surprised with the speed of delivery, the customer care and the communication. I''m extremely pleased with my product. Thank you"
Siobhan, Mon 2nd December '13
"Awesome for cocktails! Everyone was asking where i got them from."
Scott, Mon 2nd December '13
"Again, I ordered some items from Drinkstuff, and as before the goods arrived in perfect condition, and when they were supposed to. Drinkstuff exceed your expectations every time !!!"
Seamus, Mon 2nd December '13
"Very reasonable prices, speedy delivery and a great post courtesy service."
Melonie bell, Mon 2nd December '13
"Arrived ahead of time and well wrapped."
Neil Wheeler, Mon 2nd December '13
"First time with this company, this is excellent service, will be ordering more without hesitation."
david girdwood, Sun 1st December '13
"Bought item as a present for my fiance and he loved it, always wanted one and I couldn't find one website. Is fantastic."
Natalie Stewart, Sun 1st December '13
"Unfortunately one of the twelve bottles I ordered was broken but after care service with one phone call. Sorted thanks."
Mark Skene, Sun 1st December '13
"Fast service and also a great price."
Willow Pearce, Sun 1st December '13
"Bought a set of 6 heavy-bottomed tot/shot glasses with a bubble in the base that look really classy. They have them in disco colours. too: so, it was a bit of a tough choice. They sell a lot of regular items for entertaining (not just glassware); and boxed items great as gifts. Ordered a couple of Irish coffee glasses, fluted and with a handle half-way down, I suppose about pint-sized... anyway, my husband had a friend round and they were drinking lager which I suddenly noticed they were drinking from these Irish coffee glasses. Well, why not?! The two men seemed perfectly happy and the glasses looked great. Prompt delivery and immediate ''''no quibbles'''' replacement of one that got smashed in the post. Courteous communication. Excellent service. Thanks."
DOROTHY FRANCIS, Sun 1st December '13
"The plate clips were fantastic. We used it at our party and we could walk around eating and drinking with our glasses attached to our plates. It was so perfect as it fits to all plate sizes. Fantastic product!"
Renee McDougall, Sun 1st December '13
"Excellent service once again even when one item was broken it was quickly replaced with no fuss, thanks."
Ian, Sat 30th November '13
"Fully satisfied with goods ordered and for speedy delivery. Will not hesitate in using your services again. Many Thanks."
James Ward, Sat 30th November '13
"As usual, very happy with both products received and the customer service. Brilliant online shop in all senses."
London Paris, Thu 28th November '13
"Fast and great service"
fabio rocha, Thu 28th November '13
"This is the first time I have used this company's website and it couldn't have been easier. I found exactly what I wanted and it was delivered promptly and well packaged. Will certainly be using them again. Many thanks."
Julie Mattinson, Thu 28th November '13
"I've ordered 3 bar stools and then needed to amend a delivery detail. I rang through and spoke to a very helpful person at customer support who did not only make the changes for me, but also upgraded the delivery free of charge. A few days later we realised that one part was missing. So after a quick chat with Simon in Customer Support a replacement part was on its way to me. I had an email notifying me of the delivery slot and the goods arrived early next morning with a premier courier service."
Elliot Jacobs, Thu 28th November '13
"My glasses are awesome! I love them, took a few weeks for them to arrive but drink stuff kept me updated with what was happening via email. Would recommend them and will use them again."
Chloe, Wed 27th November '13
"What can I say always spot on with service and there products are all very good. I use them for work and home."
Paul herbert, Wed 27th November '13
"This is the 3rd order of these glasses, apart from being really funky drinking glasses, i will be using them for table gifts filled with retro sweets. Also for home made jams and chutneys also as gifts, so 2 presents for the recipricant, one of the jars was broken on delivery, but one phone call and 3 days later it had been replaced. Will be back"
Christine Twemlow, Wed 27th November '13
"Fast service, terrific product. Will use drinkstuff again. Thank you."
Steve O''Brien, Wed 27th November '13
"Received goods on time, brandy pipes for presents and didn''t think the interior of the boxes very good, fine for transportation but not neat enough for gifts, but everything else fine, will order again"
Hilary travis, Wed 27th November '13
"Brilliant service, exactly what I ordered and completely on time. Thank you."
Lewis, Wed 27th November '13
"Very good value for money."
Linda Culver, Wed 27th November '13
"Ordering from drinkstuff was the easy part! Unfortunately the carriers did not play their part. We were waiting a long time and only half the order was delivered damaged. Your customer service were brilliant and replacements appeared next day. Once again customer services had to express order wine glasses. On Sunday Nov 24th the original order wine glasses arrived having been held at carriers. Packaging was badly damaged and we refused delivery. Problem lies with original courier(hermes?) DPD were spot on! Thanks again to your customer service for their help."
Drinkstuff says: Thank you for your comments. Unfortunately we do have to rely on a third party courier to deliver our orders and on the odd occasion they can let us down. We are however pleased to hear that you were happy with how this was resolved for you by our Customer Support Team.
E.A.Harrison, Tue 26th November '13
"Excellent products, no problems with delivery, products well packed. Cant comment on the customer service as had no need to contact them."
Elaine, Tue 26th November '13
"Was very happy with the prices i received for my items & when i had a problem with the order i was dealt with very quickly and money i was due back was put back on my card with no hassle, very satisfied customer & items i bought were great."
Paschal Keane, Mon 25th November '13
"I ordered 12 tilted shot glasses, which will be used for poncy first course at Christmas, with smoked salmon and avocado mousse layered therein. They look pretty good to me. I did, however, find the other request to review on Trustpilot a bit much - instructions on writing a punchy headline, and to ''write as if to a friend'' would be fine if I was advertising a B & B, but all I did was buy some glasses!"
Drinkstuff says: Rosalind, that first course sounds amazing!! What time should we be there?! ;-)

With regard to TrustPilot, this is an independent review service so the instructions provided are out of our control, however the idea is to leave a honest review.
Rosalind Ambler, Mon 25th November '13
"I left a review several days ago regarding a delivery which should have been next day, but was delayed due to a stock out. Since then, I have had the full cost of my delivery refunded as a goodwill gesture, which I thought was wonderful. Good one drinkstuff."
Anita Greig, Mon 25th November '13
"Delivery on time."
J Christian, Sun 24th November '13
"Very good product and quick delivery."
J.Kelly, Sun 24th November '13
"Was able to search site easily for the best deals on glassware that I required."
Mark, Sun 24th November '13
"Happy with the delivery, quick and professional, items nicely packed."
Aleksandra Misniak, Sun 24th November '13
"Thanks for service - all good and a happy client."
agar.caroline@gmail.com, Sun 24th November '13

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