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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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"Great service...fantastic products! What else can you say!!"
Allan McHarg, Sat 23rd November '13
"Thank you for the quality service received with my order for short stem wine glasses."
j p anderson, Fri 22nd November '13
"My initial order was delivered wrong. A single wine holder was delivered instead of a set of 3...difference in price was only �8 and i thought it would be difficult to get this back..a single phone call solved everything. I was impressed by the quality of service...and will not hesitate to use the website again, or recommend it to friends."
Frederic Dumas, Thu 21st November '13
"Great products at great prices, with many things I couldn't find on french sellers. Even with the shipping price, a bit high for international delivery, it's still a really good deal. Excellent packaging, quick delivery. Thanks a lot drinkstuff, you're GREAT!!!"
Julien, Wed 20th November '13
"Silly title as they're not glass!! After searching all the big stores for this drink ware in person and online, I found the ultimate 30's style stuff on your website. The pictures look good, the ordering was easy and the goods came quickly. As I asked for it to be gift wrapped I haven't seen the contents as it's a Christmas present for my son and daughter-in-law. Brilliant!"
Val Griffiths, Wed 20th November '13
"Good item & Good service Thank You."
Deven Varsani, Tue 19th November '13
"Very speedy dispatch. Glasses are exactly as described."
Sue, Mon 18th November '13
"Fast and efficient service."
Donna edkins, Mon 18th November '13
"We ordered disposible wine glasses for a bus ride as part of my son's wedding. They were great!!! Thanks."
Sarah Shelton, Mon 18th November '13
"Looked at that cocktail set a couple of weeks ago, but it was out of stock, left my email and soon after that got a message saying the item was available. Had no delivery problems (ordered it for work), service was quick, very pleased with everything I ordered. Would highly recommend! Thank you."
Karolina, Mon 18th November '13
"Received item in good time and packaged securely. Item was as described. Would recommend and use again"
Ellie, Sun 17th November '13
"Excellent service will be ordering again"
Paul Mckean, Sun 17th November '13
"Quick and easy to order...arrived quickly. Great service"
Carolyn Hale, Sun 17th November '13
"Good products, price, quick delivery and well packaged and protected. Very happy with the experience and products"
Suzanne Aldridge, Sun 17th November '13
"Very happy with glasses, came well packed and on time. I would buy from drinkstuff again. Thank you."
Mike Sherlock, Sun 17th November '13
"Really pleased with Brandy glass heater. Hoping to get a nice bottle of brandy for Christmas to try it out."
John Fyfe, Sat 16th November '13
"Received the Brandy Warmer & Glass today in lovely dark mahogany coloured box - very impressed with the quality, presentation and the quick delivery. Will recommend to my friends - lots of other lovely things too so check the website out.....many thanks guys."
Lesley Davis, Sat 16th November '13
"Bought this as an Xmas present for my adult daughter. Reading the reviews on the website I noticed that it was not gift boxed so I asked for it to be gift wrapped and it looks lovely!! Only problem is that I can''t check everything is there, so I will have my fingers crossed on Xmas Day. Looking forward to sampling the results! The whole order process was smooth from start to finish and a weekend delivery was perfect - saved a trip to the post office or tracking a courier down. I can let you know how successful you are on Boxing Day!!"
Louisa Grant, Thu 14th November '13
"Quality item and quick delivery. Recommended. I wouldn't hesitate to use www.drinkstuff.com again!"
Leighton Derrick, Thu 14th November '13
"Ive been dealing with Sue Hunt, very helpful indeed, orders all been correct and delivered perfectly on time, with competitive price. Keep it up Regards Adam"
Adam Coburn, Wed 13th November '13
"More gadgets and gizmos than you can shake a hat at!"
David Colleavy, Wed 13th November '13
"Always found the service to be very reliable and informative when required. Would recommend to others."
"Excellent service and communication, goods arrived very quickly and well packed. A pleasure to do business with. Thank you."
William Pritchard, Tue 12th November '13
"Clear website, easy ordering, prompt dispatch, the fridge was exactly what I expected - what more could I ask for? Our guests now have a compact, quiet fridge on the landing from which to help themselves...
Maria Jones on behalf of Haroldston House B&B, Tue 12th November '13
"Delivery fine, prices fine, quality of goods fine, so far no problems with drinkstuff - thank you!"
Steph Paull, Mon 11th November '13
"Good prices, hassle-free ordering, speed-of-light delivery. What else do you need from a shopping experience?"
Alicja, Mon 11th November '13
"Very fast service and excellent products"
Jack, Mon 11th November '13
"Quick and reliable, came when they said. This is the second time purchasing item from them and still got the same brilliant service. Very pleased with my products too!!"
T Linzell, Mon 11th November '13
"Ordered a Sommelier Wine Cellar. Tracked its delivery only to find that the carriers were returning it to drinkstuff but, on phoning the carriers, they couldn't tell me why! On phoning drinkstuff they said they would find out what the problem was and phone me back, which they did pretty quickly. It transpired that the Wine Cellar had been damaged in transit. Drinkstuff said they would send another one out on next day delivery, which they did and I received it the next day, well packaged and undamaged. The Wine Cellar looks good and works well, and I was pleased with the way drinkstuff sorted initial problem."
David Smith, Sat 9th November '13
"Delivery speed and communication was excellent, as was the packaging. However, the jugs were all dirty from storage. Overall, good product, but shame about the finish of the jugs."
Alec Clancy-Taylor, Mon 4th November '13
"Thank you for the fast and efficient delivery of this order, I will use your company in the future. Regards, Michael."
Michael Turner, Mon 4th November '13
"So impressed with the service and quality of product, came back for seconds! Great thank you."
Jule Allen, Mon 4th November '13
"Items arrived very quickly and were good value. There were some scratches on the silver shaker, looks like they were made in transit by other items in the box. Other than that I'm very pleased with the items."
Bridget Dedyuhina-Rymell, Mon 4th November '13
"This was our first order but would not be our last. Although the original order was personalised when it was found to be faulty it was exchanged very quickly without any issue at all - very impressed with the service."
AH, Mon 4th November '13
"My order came really quickly and the prices were really good. A few wine glasses were brown in transit but overall I am very happy and would definitely recommend it to my friends."
Ciara Sparkes, Sun 3rd November '13
"These products were vastly cheaper than anywhere else and are excellent. One had a slight crack when it arrived and another was dispatched at a date I requested as I was going on holiday without any problem. Excellent customer care I would definitely use the company in the future."
Peter Sanderson, Sun 3rd November '13
"Bought a cocktail mixing spoon. Good price and delivered fairly quickly."
Po Yung, Sat 2nd November '13
"I love the short based flutes I ordered. Funky and fun! Not used the drink shooter yet. Using for a Halloween themed party. Plan to walk amongst guest with a suitable cocktail. Red in colour of course! Quick prompt delivery. Thanks!"
Tracey Read, Fri 1st November '13
"Everything I've ever bought from this site has been worth every penny. Will defo be back."
Andrew McConnell, Thu 31st October '13
"Presentation box was sturdy and the accessories of good quality. It was all well packed and arrived very promptly. It was a present, along with a good bottle of wine, for our son in law's birthday yesterday, so have not heard yet how it was received."
Mrs Elizabeth Plummer, Thu 31st October '13
"Very prompt delivery and service excellent. Will definitely use again."
Angela Kewell, Wed 30th October '13
"Fast delivery and items are securely packed. Great choice and unique gifts. Would recommend buying from this reputable company."
Rosie Stevenson, Wed 30th October '13
"I ordered some bottle pourers from drinkstuff. I am very pleased with the quality of the product and it was delivered to me within a couple of days. Very good service."
Judith Hoffman, Wed 30th October '13
"This was an order for several items, one as a present. The tin glasses are most unusual and amusing. All the items were just as described, well packed and delivered quickly. Overall the service was excellent. Many thanks."
Pat Barrek, Wed 30th October '13
"Great service, and excellent products at a very reasonable price. I bought the table wine holder and bucket. Both were excellent quality and we impressed our friends when we used these at a recent dinner party and all our guests were very impressed. Just gives that little bit extra quality to a dinner party. Can thoroughly recommend this company. Only downside was that I thought the bucket came with the wine holder, but on reflection that was my misunderstanding."
Graham Robins, Wed 30th October '13
"The service I received was excellent and the shipping of my order to Spain was 1st class. It arrived when I was told it would and everything was in perfect order. Thank you so much. I will be using the company and service again."
Mrs Elaine Webster, Tue 29th October '13
"Generally good stuff, sometimes it is difficult to order items. Today I gave up."
Nella Errera, Tue 29th October '13
"Yea great service, great fridge, great beers. Cheers, Nick."
Nick Hardy, Mon 28th October '13
"Fantastic value for money, this is my 3rd order with this company for the same item and they are great value and a fantastic cup with the added bonus of no washing up!!! Delivery is very quick too."
Susanne Honey, Sun 27th October '13
"We ordered wooden cutlery for our wedding from you and we are delighted with them. They are great quality and were quickly dispatched and well packed. I would recommend this site and their superb customer service. Thanks!"
Anita Wilbraham, Sun 27th October '13
"Excellent turnaround between order and receipt of goods! Won't hesitate to use the site again or recommend to others..."
Victoria Curtis, Sat 26th October '13
"With the introduction of the no smoking ban, I and many of my friends invested in home entertainment and socialization. Whilst we could rely on the supermarkets and the local take-away for the food and drink, it lacked the atmosphere of the bar and restaurant. Finding drinkstuff certainly helps us to regain that feeling of a night out. A good range of authentic bar products, reasonable prices and quick service."
Michael Gay, Sat 26th October '13
"Great service, delivery on time, one glass broke but refund went back on my card very quick after I emailed customer support, great selection of items. Enjoyed looking through the online store."
Paschal Keane, Thu 24th October '13
"Very very happy, would certainly recommend and use again!"
Richard Lakin Inzunza, Wed 23rd October '13
"Efficient, friendly service, thank you."
Aileen McGhie, Mon 21st October '13
"Good website, good products, well but sensibly packed, speedy delivery. :-)"
Kay Reid, Mon 21st October '13
"Arrived within the stated time frame, and in one piece. Will use again. A++++"
Antony Wilkinson, Sun 20th October '13
"One of the 100ml beakers is over 10ml out of calibration with its markings and is of no use to us at all. Your delivery time was good, but I am disappointed in the quality."
Drinkstuff says: We're sorry that you were disappointed with the beakers Robin. They are intended as a novelty way to serve drinks rather than exact bar measures.
Robin Buck, Sun 20th October '13
"Had hours of fun with the yard of ale, even the kids had a go with juice it was such fun, get plenty of towels at the ready, you'll get wet."
Lorraine, Sun 20th October '13
"Thank you so much. The item arrived well packed and my son in law was delighted with the gift."
Jane Connell, Sun 20th October '13
"Extremely prompt delivery, well packaged and great for presents ... :-)"
kim Murray, Sat 19th October '13
Clive, Sat 19th October '13
"Great service, arrived on time, no delays, only down point was glasses where smashed when I received them, but was sent new glasses immediately."
Aqib, Fri 18th October '13
"Excellent company and products. Order received quickly and well packed. Would have no hesitation in using again, or recommending to friends."
Keith Bristow, Thu 17th October '13
"Got my glass, because a friend allowed me, to send it to his address (He lives in the Czech Republic, not far away from my home.) It's poor, that you don't send anything to AUSTRIA, although sending everything to Germany, the Czech Republic or some other states, near us."
Drinkstuff says: Thank you for our feedback Katrin. Unfortunately we are limited by the services that our courier can offer for European countries. It is possible for the courier to deliver to Austria, however prices are obtained on an order by order basis and can cost far more than their fixed costs. If you did want to discuss any future orders to Austria, please don't hesitate to get in contact with our sales team.
Katrin, Thu 17th October '13
"Excellent price, quality and delivery. Thank you."
Nik Bartram, Thu 17th October '13
"I ordered champagne glasses. Order arrived promptly. I love the glasses. Thank you."
M Heath, Wed 16th October '13
"I am very impressed with the cake covers as this is the second time I have ordered cake stands. I am waiting for the replacement cake stand as one cake stand was cracked."
Reginald Clark, Wed 16th October '13
"Quick delivery, well packed and good quality at a very reasonable price. Excellent range of products."
Hilary Gardner, Tue 15th October '13
"The products are absolutely fantastic. The delivery was excellent to say I preordered the products. The only thing that has let it down and for me to give it 4* is that both of the boxes for the glasses were damaged and faded. Must of been from the actual supplier and not drinkstuff. Fantastic products though bar the presentation of the boxes."
Dan Bedford, Tue 15th October '13
"Fab fab fab - ordered cocktail mixers, jugs and straws for 21st party all brill, great value. Cocktails went down great especially strawberry daiquiri. Would recommend to anyone will defo be using drinkstuff again."
Gill Lock, Mon 14th October '13
"I was happy with the product, price, delivery, packaging and all round dealings with 'drinkstuff'. I would definitely recommend to others ;-)"
Christopher Crouch, Mon 14th October '13
"Excellent service... Order delivered quickly and well packed. Items are good value for their money."
Steve Davis, Mon 14th October '13
"Prompt and reliable service will recommend drinkstuff to friends. Thank you."
Lindsay Rollins, Mon 14th October '13
"A smooth transaction - no dramas, prompt delivery and good communications. Thank you. Would recommend."
Richard Collis, Mon 14th October '13
"The sheer range that this company carries is wonderful and all its prices are very competitive. I am very pleased with the bottles and spices that I bought and will definitely use this company again."
Annie Parnell, Mon 14th October '13
"I bought the cocktail set for a friend for her birthday and she loved it! I was pleased on how quick it came as didn't order it till a couple of days before and was delivered in time! Safe to say I will be using this company in the future :)"
Janet Coppin, Sun 13th October '13
"Came across this website on Google as I was looking for extra long teaspoons, was very pleased with my order & the service was excellent, I will definitely shop with drinkstuff again..."
Ayesha Loonat, Sat 12th October '13
"Just to say one of my 16 wine glasses was delivered with a broken base (I think it was the delivery driver's fault). I sent an email to drinkstuff and had a replacement glass delivered within 3 days. Excellent!"
Lynn, Fri 11th October '13
"Nothing to complain about. Made my order on-line and a week or so later we received the goods. Smooth and simple. Thank you."
Ulrika Isberg, Thu 10th October '13
"Thank you for my order. I looked at your website and saw you had the drinking glasses used on Big Brother this summer. My daughter really wanted some. Unfortunately they were out of stock but you emailed me when they were back in and I bought them straight away. They were beautifully and safely packaged, and arrived promptly. Will use this site again."
Deborah Higson, Wed 9th October '13
"Really pleased with the speed of delivery and the high standard of the packaging and product. Thank you."
Anna McDermott, Wed 9th October '13
"Great service ordered sloe gin kit, really pleased with quality, and service, didn't have to wait long for delivery. Definitely use again."
Hev, Tue 8th October '13
"Quick dispatch and delivery. Products were awesome and in perfect condition. Would definitely use again."
Claire Taylor, Tue 8th October '13
"The product arrived very quickly and in perfect condition. Goods were exactly as described."
Laine Chaplin, Tue 8th October '13
"Very good service."
Ted Wainman, Tue 8th October '13
"Great service, good speedy delivery with safe packaging. Parcel left secure when not at home so no need for extra trip to courier depot. Def use again and recommend. Keep it up."
Brian Angell, Mon 7th October '13
"Easy to find what I wanted, pleasant customer service when I had a question, and very quick to deliver. The email advisory of items back in stock is very useful. Definitely recommend."
Fran Andrews, Mon 7th October '13
"I was very delighted with the contact received by drinkstuff, and I was even more happy when they replaced my broken tap free of charge. But sadly, I am disappointed to say the packaging was very poor, and as a result the tube of my beer bong is severely bent, and as a result it lengthens the time which I can drink a pint of beer. This is disappointing, as drinking from my beer bong at extreme pace is, and always has been my passion and forté. Other than that, the service was a delight! While on the subject however, could I perhaps get a new beer bong tube that is not bent while in the packaging! Many Thanks, from a satisfied customer! Yours Truely, Seb."
Drinkstuff says: Thank you for your feedback Seb. I have passed on your comments to our customer services team to see if there is anything we can do for you.
Sebastian Clarke, Mon 7th October '13
"I have already fed back on your survey, but I would just like to say what an excellent service you provide. Your site is so easy to navigate and your delivery is second to none. I am impressed and will definitely recommend you to friends and colleagues and will use you again when the need arises. Thank you."
Julie Roberts, Sun 6th October '13
"Ordered some more of the drinking jar glasses, for my own use, I had ordered 12 before to use as the wrapping for retro sweets as a Christmas table gift, they are so funky I wanted some for me. I also ordered at the same time a stainless steel salad bowl, it is absolutely stunning in its simplicity, I will definitely be back for more items, this company is great, delivery is generally fast, and the prices really competitive, so glad I found it!"
Christine Twemlow, Sun 6th October '13
"Great service, love the cocktail shaker, enjoying strawberry daiquiris very much, very quick delivery."
Jackie Dolan, Sat 5th October '13
"We order 24 Kilner bottles which arrived very promptly. I suspect the courier had been a little reckless as 2 of the bottles were broken when we opened the box, however after a brief email to customer services they immediately sent our two replacement bottles. Excellent customer service and will definitely use them again. Thank you."
Hannah, Sat 5th October '13
"I see you don't deliver to Norway but that's not a problem. I always order before flying to visit my parents in England. Everything I have ordered from drinkstuff has been amazing. Top items, quality service and I will carry on ordering from drinkstuff for many years. Thanks for your amazing website and items."
Luke Thurgood, Sat 5th October '13
"Once my order was back in stock it was dispatched quickly, it is an unusual item but I like things that are a little different. Would recommend to anyone."
Amanda Busby, Fri 4th October '13
"When viewing the glasses on your web site the picture gives the impression that they are square based and round at the top, which is a type of glass we have been looking for, for sometime. So we were naturally disappointed to find that they were not as we expected. I rang your customer services line to explain this to them, but they would not concede the point, and said if I wanted to return them they would arrange for them to be collected at cost of £10 to me. To say I am disappointed is putting it mildly. I don't expect this review to be posted, so I will have to wait and see."
Drinkstuff says: We're sorry that you felt mislead by the pictures on our site Peter, however the image does accurately show the shape of the glass. We will certainly take your comments on board and look in to making this more clear.
Peter Horrocks, Fri 4th October '13
"Great jars, as described, only issue is that I had to wait a long time before dispatch, but customer services were excellent!"
Miss Greco, Wed 2nd October '13
"My son was very pleased with the flair bottle and is practising his moves!"
Dawn Masters, Wed 2nd October '13
"I am delighted with the drinking glasses. Really love them and the service from drinkstuff is first class."
Karina, Wed 2nd October '13
"Lovely glasses will be buying from you again, probably around Christmas time. Have now had two orders and very happy with service. Hubby says no more at the moment."
Nicola, Wed 2nd October '13

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