Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Very impressed with customer service, they answered very quickly and solved a problem that was my fault with out a second thought. I will be ordering from you again."
Susan Watts, Tue 10th May '11
"The quality of the glass ware is first class. The service is also first class. Can't fault at all. A very good shopping experience."
Karen Scott, Tue 10th May '11
"Great service and fast delivery! Product arrived very well packed. I would highly recommend!"
Tereza Castle, Tue 10th May '11
"Delighted with my order, arrived quickly, will definitely be dealing with you again."
Carol Ryan, Tue 10th May '11
"Efficient, swift service with good communication."
Mrs F Langley, Tue 10th May '11
"Some problems with accepting my order through MasterCard, but eventually bank transfer, fast shipment and everything perfect. Thank you."
Nico Baggen, Mon 9th May '11
"I am delighted with the level of customer service demonstrated by drinkstuff, although there was a quality issue with one of the items purchased, this was resolved to my satisfaction quickly and without any quibble from your customer services dept, I will definitely shop with drinkstuff again. Thank you."
Cliff Lee, Mon 9th May '11
"Website is very easy to use and the spa was delivered in about 3 days for free by DPD, also it was about half of the RRP. Cannot complain and would recommend to anyone!"
L Crook, Mon 9th May '11
"I ordered three different sets of cocktail glasses
as a birthday present for a friend. Unfortunately, one of the sets was damaged during transit despite being very well packaged. I told customer services and they apologised and arranged for another set to be sent to me, which arrived the day after! Would definitely recommend Drinkstuff to my friends / family."
Natalie Coe, Mon 9th May '11
"Very impressed with your service - thank you, will use you again."
Helen Wilkes, Mon 9th May '11
"Thanks for a great speedy service. My order arrived very quickly and your communication was first-class throughout. I'll certainly buy from you again. Cheers, Tony."
Tony Haslam, Mon 9th May '11
"I ordered 4 plastics jugs
for the 29th and they came the next day before I expected and the jugs were perfect! Service was fantastic."
Caroline Singh, Mon 9th May '11
"I ordered a Lay z spa hot tub
on a Wednesday before the good Friday weekend, paid an extra £5 for next day delivery to have it for the long weekends and came with an email notification of when it would be delivered. The lady on the phone was very helpful at the time of buying and I received spot on the time scale delivery notification the next day, fantastic product and hope to have dealings with the company again, super!! Hayley."
Hayley Bird, Mon 9th May '11
"Quick to deliver the product, must have been standing around for a while it was rusty on the edge it would be good if the product was checked before sent out."
drinkstuff says: We're sorry that you received a product from us in this condition Emma, thanks for bringing this to our attention, we are now looking into the rest of our stock. Please see our email to you regarding this issue.
Emma, Mon 9th May '11
"Nice quality corkscrews
, delivered in just 2 days! Look forward to ordering again."
Gord, Sun 8th May '11
"I wasn't sure when I placed my order so near the royal wedding if the glasses would arrive on time. I placed my order late Thursday night before the double bank holiday. The glasses duly arrived on the Wednesday. We were all amazed at the quality for such a reasonable price. Thank you for making our celebrations such a success."
Dot Anderton, Sun 8th May '11
"The beautifully packaged dozen Martini cocktail glasses
arrived in good time to be used as stylish props for the recent production of Manon Lescaut by Puccini staged by Bristol Opera at the Olympus Theatre and greatly added to the 1920s Art Deco styled performances."
Charlie, Sun 8th May '11
"had fun since arrived, good service from supplier thanks."
Andy, Sun 8th May '11
"I had excellent service from your company and the price of the item was half the price that I could get the mirror for anywhere else so I was delighted."
Sylvia McDonald, Sun 8th May '11
"Excellent product and delivery. Will use again."
Eric Cuthbertson, Sun 8th May '11
"Unfortunately a mistake was made in my order and it was missed by two people who signed it off. I ordered 1 pack of 4 pineapple cups, 1 pineapple cups turned up. I emailed my complaint to customer services but heard nothing (I did take the bank holidays into consideration). I rang customers services and spoke to a lovely lady who apologised and sorted it out and I received my other cups very quickly. To be honest it won't put me off using you again but I had wanted to use them for the weekend and wasn't able to."
We're really sorry that you had these issues with your order Debbie. We hope you have now received your extra Pineapple Glasses
Debbie Wilde, Wed 4th May '11
"Quick delivery and good quality products. Love everything in the website :)"
V. Santos, Tue 3rd May '11
"Just to say your service is good and I was very happy with my home cinema seat
Olivier D, Tue 3rd May '11
"The cups, shot glasses and umbrella cocktail sticks were all as described. Speedy delivery, reasonable prices and loved the way you can "leave a message" for the courier to make delivery easier. I'll be back! :)"
Sam Aldred, Tue 3rd May '11
"Splendid, found the glasses I wanted to replace broken item, placed order, 2 days later delivered, beautifully wrapped, excellent, would recommend to any one. Many thanks, Roger."
Roger Nottage, Tue 3rd May '11
"Initially there was a problem with my order but I had to thank you guys for the fantastic way it was corrected. The level and quality of help was great and it meant that the present I had to give was ready in plenty of time. Thank you!"
Jennifer Todd, Tue 3rd May '11
"Would recommend one of the spars
to anybody they're great for such little money and the speedy delivery means you can have it within a couple of days."
Paul Briggs, Tue 3rd May '11
"Delivered faster than expected and the goods were better than I thought they would be for the low price! Very happy, does exactly what I wanted."
Chris Rigby, Tue 3rd May '11
"Very impressed with the speed of delivery!"
Anna Chesterfield, Tue 3rd May '11
"Compliments!!! I had a problem with an order and it was solved immediately. Everyone was very impressed with the cocktail plates
! And the replacement martini glasses
arrived in time for my party! THANK YOU!!!"
Carolyn Campbell, Tue 3rd May '11
"Ordered brandy glasses
, good price, & received in two days, top class service... would use again no problem!"
John, Mon 2nd May '11
"Lovely product. Arrived when expected and left with neighbour as arranged. Husband loves it!"
Emma Bowden, Mon 2nd May '11
"Goods arrived promptly and were packaged well."
Helena, Mon 2nd May '11
"Very friendly with super quick delivery!!! Many thanks."
Frank Mellish, Mon 2nd May '11
"The description of the items was accurate and full. Delivery was quick and the packaging ensured the glass items arrived in perfect condition. Good service deserves praise so, well done."
Edward James, Sun 1st May '11
"Second order from drinkstuff, excellent fast delivery each time."
J Heron, Sun 1st May '11
"I ordered some cake domes from here which arrived really quickly. Exactly as described and excellent value for money. My second order was out of stock on the site but the communications regarding its delivery have been outstanding. Would highly recommend drinkstuff :)"
Sandra Speight, Sat 30th April '11
"Highly recommended. The glasses ordered were excellent quality and came really well packaged. However, one of the glasses was a bit defective so I dropped customer service a mail and within 24 hours I was sent a replacement. Good value and excellent no hassle service so I would definitely have no hesitation using them again in the future!"
Jeremy Jones, Sat 30th April '11
"Excellent prices, very quick delivery, a huge range of products for the cocktail connoisseur, will definitely use this site again."
Paola, Sat 30th April '11
"Would please me about another business. Many thanks, Ingolf Lange."
Ingolf Lange, Sat 30th April '11
"Thanks for the earlier than expected delivery of my order - which meant we could enjoy the Easter sunshine in the hot tub. Much appreciated."
Dave Sisson, Fri 29th April '11
"The delivery was quick and was very happy with the Brass Sign
but the Party Balloon Russian Roulette Gun
did not work very well when we all tried to use it at the my friends BBQ was quite disappointed really."
We're sorry that you were disappointed with the Party Russian Roulette Gun Edward, if you ever have any issues with a product you purchase from us you are welcome to contact our customer services
team who will be happy to help solve any problems.
Edward Pink, Thu 28th April '11
"Pleasant and helpful on the phone, made ordering very easy. Next day delivery service was superb. Product was well packaged and as described. Good quality and good value."
Mark, Thu 28th April '11
"I recently made an order for 6 pint glasses. One of them arrived broken, in my opinion they were not packed with enough bubble wrap, to me this is a basic mistake that should have been avoided. I must add however that the follow up by your company has been very good with a new glass being despatched in a good time scale. In conclusion, well done to the complaints department but a not so well done by the originally packers."
drinkstuff says: Thank you for your comments Richard, we have raised these issues with the warehouse team and will make sure this is looked into. We normally have a very low broken products rate but will strive to do better.
Richard Bennett, Wed 27th April '11
"Our order was dealt with promptly and our glasses were delivered within 48 hours."
Peter Thomas, Wed 27th April '11
"I'm very happy with the service I have received. Very prompt."
Elaine Burton, Wed 27th April '11
"Just to say your service is very good and I was very happy with my glasses. Thanks, John R."
John Russell, Wed 27th April '11
"Quite good compared to high street shops, big range of products. I should be back soon if I need anything. Delivery could be cheaper, but I do understand it is not up to drinkstuff. However I am happy with what I get and can tell it is a professional shop where everyone can find something for themselves."
Adam Augustynowicz, Tue 26th April '11
"Quality product with excellent customer service and speedy delivery. Thank you!"
S. Kershaw, Tue 26th April '11
Peter, Tue 26th April '11
"Everything fine and very good condition and very quick delivery by place."
Yuri Kononov, Tue 26th April '11
"I have loved all my things bought from drinkstuff, they are amazing. Everything I have ordered has been great and customers service is second to none."
Mary Nisbet, Tue 26th April '11
"Items arrived quickly and of great standard."
Alan Lisle, Tue 26th April '11
"The original package arrived with a couple of the glasses damaged (well packaged but had obviously thrown around). A quick e-mail and about 4 days later new goods arrived perfect condition. A pleasure to deal with."
Andrew Burgess, Mon 25th April '11
"Quick delivery and all goods arrived in perfect condition. Very happy customer."
John Grocock, Mon 25th April '11
"Delivered promptly and great products. Thanks so much."
Sheryl, Mon 25th April '11
"Delighted with the glass mugs, packed with great care and speedily dispatched. V good value. Thank you very much."
M Woods, Sun 24th April '11
"No complains whatsoever!"
Filip Dendauw, Sun 24th April '11
"Beautiful products. Fast delivery. Very impressive service."
Katie Paine, Sun 24th April '11
"Excellent products and service, would definitely recommend to friends."
Audrey Sanderson, Sat 23rd April '11
"Over the moon with the quality of this table and the service from drinkstuff. This table has made my poker nights something special, bringing a bit of class to the play. Unfortunately it hasn't made me play any better!!! I would recommend this website to anyone. Thanks."
Andrew Binks, Fri 22nd April '11
"Only drink/party site that I use & recommend, has everything I want & more. All my orders have been delivered very quickly & have been good value for money."
Samantha, Thu 21st April '11
"Speedy delivery, well packaged, goods as described, website easy to use...... all in all just what I wanted. Thanks."
Linda Rockey, Thu 21st April '11
"The products I bought were excellent, the roulette wheel was really good value for money. It was well packed and delivered very quickly. I have used your company a few times and have been very pleased each time with the first class service. I would recommend you to everybody. Thanks again for the excellent service."
Linda Wardrope, Wed 20th April '11
"Drinkstuff exceeded my already high expectations, I am very impressed with all the items I have purchased and can't wait to put them into use on my holiday with the lads in the Summer. The delivery was very quick, the items were all in perfect condition and the service was perfect. Will definitely be recommending to all my friends and anyone out there who is considering purchasing items."
Ryan Lester, Wed 20th April '11
"Very speedy service. I had been looking for some large bowls for making punch but couldn't find anything suitable .. until I stumbled upon this website. What a find!! Bought two of the Large Acrylic Drinks Pails
and they were perfect - great size and they looked fab too. Thank you, Jx"
Jill Hampson, Wed 20th April '11
"I looked for plastic/acrylic wine and beer glasses for use in my caravan. The ones I saw in the camping shops did not impress so I Googled. This site has a great selection so I bought both wine and beer glasses plus some glass beer chalices for home use. Very impressed by service and quality and would definitely recommend you on the camping/caravanning forums."
Terry Hunt, Tue 19th April '11
"I was impressed with the service, ordered one day and it was delivered the next. Product very good quality too. Definitely use again."
Isobel Bladon, Tue 19th April '11
"Great prices, super fast delivery, great packaging, all in all, fab! Will certainly be back for our next party! Keep up the great work! :D"
Hilary Miller, Mon 18th April '11
"Fast and efficient service, very pleased, will order with this firm again."
Mary Scott, Mon 18th April '11
"Needed my glasses to take with me on a trip so I needed them fast. You guys came through for me. Cheers!"
Jim, Mon 18th April '11
"Thanks for the fast and speedy service. The glasses arrived safely and very well packed. Unfortunately, I will have to repack same for their journey to America where I am sure that they will be used regularly by a friend who is an avid Boddingtons and Guinness fan."
Max Benson, Mon 18th April '11
"Dealt with in a speedy and first class service. Product all that I expected. Thank you... and I will deal again."
Max Benson, Mon 18th April '11
"Very pleased with my order, was a fast delivery and I am thoroughly enjoying the products I bought."
Maria Lloyd, Sun 17th April '11
"The beautiful glasses arrived very quickly and were really well packed. Thank you so much for the fantastic service."
Julia Elfred, Sun 17th April '11
"Thanks, a good service, will shop with you again."
Alan Youens, Sun 17th April '11
"Well packaged and fast delivery, recommended!"
Jon Dewsnap, Fri 15th April '11
"Excellent product and service - promptly dispatched and very well packaged. Highly recommended!"
Stephen Hinton, Thu 14th April '11
"Excellent service fast delivery."
Terence Bull, Thu 14th April '11
"Great products, great service."
Jane Stephany, Thu 14th April '11
"Drinkstuff is a great company with lots to offer for your home bar. When my order arrived one small item was damaged, when I rang they were very helpful and the next day a new item arrived."
M Nisbet, Wed 13th April '11
"I was delighted to find traditional pint beer mugs
that I had been seeking for ages. I ordered 4 and they arrived, well packaged, very quickly. Will I order again? - I have no doubt that I will because such excellent service it is not taken for granted these days."
Neil, Wed 13th April '11
"Speedy delivery. Glassware well wrapped. Very pleased with the Irish coffee glasses
. Very reasonably priced."
Diana, Wed 13th April '11
"Looking for something for the brother who has everything. Quality product at a good price and excellent delivery service.... thx"
Debbie Lumley, Wed 13th April '11
"The service and products were excellent."
Julie, Tue 12th April '11
"This is one of the best bar suppliers I have used for a long time, will always use you."
Davy Dieotn, Mon 11th April '11
"Thrilled and delighted with the product, and absolutely amazed at the speed with which it was delivered. Highly recommend this company."
Patricia Prescott, Mon 11th April '11
"I would like to take this opportunity to thank you for your very helpful and very efficient service. I ordered my goods and they where delivered promptly and were exactly as described. I would definitely use this company again."
Linda Reynolds, Mon 11th April '11
"Very good service, very fast delivery, good condition!"
Yuri Kononov, Mon 11th April '11
"I am pleased with everything I have had from you."
Gillian Macdonald, Mon 11th April '11
"I ordered the DIY straws
and Artistic straws
for a youth event featuring a juice bar and they went down really well with the youngsters. The DIY straws were set up so you could drink from three glasses at once, and a couple of volunteers had fun tying knots in the the bendy ones! Thanks for your help making our event great fun."
Alex, Mon 11th April '11
"Very good products, nice and professional service. Very quick delivery, as I ordered in the morning and it was dispatched the same day. I'll definitely come back."
Magdalena Pietras, Mon 11th April '11
"I ordered from the web pages, and the goods were accurately described and delivered well packed and quickly."
John Kane, Sun 10th April '11
"Arrived on time in good packaging."
John Keeling, Sun 10th April '11
"Item exactly as described, suitably packaged and arrived promptly on time. Brilliant service, would recommend and shop again."
William Cameron, Sun 10th April '11
"Great selection of products (I had been hunting for this style of drinking glasses
for about a year), great service, delivered on time."
Nick Mackin, Sat 9th April '11
"Thank you, your service was very good. 2 glasses arrived broken and were replaced within 48 hours. Thank you."
Charles Milligan, Thu 7th April '11
"Very prompt service, thank you."
J Eley, Thu 7th April '11
"Products ordered arrived earlier than expected, were exactly what i asked for,and very reasonably priced. Well done and thanks!"
Phil Golding, Thu 7th April '11
"I ordered 5 packets of Pat O Brien's Hurricane Mix
and cannot fault the product or the packaging which were both excellent. There was no delay from Drinkstuff dispatching my order either, it was dispatched the day after I placed my order. What I have a complaint about though is The Royal Mail for the part they played. They took 11 days to get my parcel to me. So if it wasn't for them I would be giving Drinkstuff 5 stars instead of 3."
Alan Powers, Thu 7th April '11