Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Lovely phone manner when I called up, two weeks after ordering, to ask 'where is it?' Product was out of stock and I would have loved to have been informed of this. In the end, no big deal and these things certainly do happen, though a small change in process would prevent such happening again. Best, James"
drinkstuff says: Many thanks for your feedback James. You placed a pre-order at the time of purchase, we make sure to include due dates for out of stock products at the time of purchase to keep our customers informed at every step.
James MacLellan, Tue 20th December '11
"Thank you for my order after a small mistake with the first order you came out on top thank you again."
Jon Howard, Tue 20th December '11
"Items arrived one with a fault, the other the wrong size. E-mailed to tell them and got no reply after waiting seven days. Won't be using drinkstuff again! Be interested to see if this review makes it onto website as all reviews I read were positive."
Firstly let me start by apologising. This matter has now been resolved by our Customer Services
team but clearly not in a timescale that is acceptable to either of us.
I can assure you that all emails received by us are responded to within 24 hours and we have managed to maintain this even during this busy Christmas period. Therefore I can only assume this email has been lost at some point in the transfer process.
To conclude the correct replacement glasses have been sent to you and I hope this matter has been resolved to your satisfaction now.
And yes we do make all comments live (even the negative ones ;) Most are positive as situations like this are very rare for our customers.
Pete Nelder, Tue 20th December '11
"I was delighted with the wine rack that I ordered to my individual size requirements. It arrived promptly and was exactly what I was looking for. Very good service. Thank you."
Avis Wakelin, Tue 20th December '11
"Good friendly service, good product and excellent communication. A pleasure to deal with."
Robert Langlands, Tue 20th December '11
"Very quirky xmas gift for my 10 year old son, he will love this item, drinkstuff online was very easy to use, no problems at all, postage was fast and I was contacted by email with all tracking info as to where my item was, I'm very satisfied with the site and will recommend to everybody and will use again, thank you."
Kim, Tue 20th December '11
"No complaints at all, cheap price and very fast delivery. The cocktails went down a treat."
Pat Hurley, Tue 20th December '11
"All the items were dispatched together and arrived in a few days. Satisfied with all the items which I ordered as Christmas presents."
Laura, Mon 19th December '11
"Good quality and excellently priced product, delivered in a very timely fashion. Pleased with service *****"
David Somerville, Mon 19th December '11
"The glasses were good quality and a speedy delivery. Would definitely order from this site again."
Lorraine Cairley, Mon 19th December '11
"There was a mistake on the original delivery but it was all sorted out within 48h. A good company to deal with."
Alan Ashurst, Mon 19th December '11
"Superb shop, quick post, top quality."
Lina Steponaviciute, Mon 19th December '11
"Not a lot to say about this. Was exactly what I ordered. I was a little surprised by the P&P charges until the package arrived, then realised why since the box was pretty big but at least the glasses got here in one piece which is what matters. Fast delivery and well packaged. Thanks."
Kay, Mon 19th December '11
"Very happy with product & service, but delivery charge is a rip-off. AB51 is NOT in the Highlands of Scotland & is no more remote than most other parts of Britain. It is just outside Aberdeen & on A roads. There is absolutely no justification for a higher charge than the rest of mainland Britain."
drinkstuff says: We're sorry that you feel you have paid excessive postage, our delivery areas and prices reflect the zones supplied to us by our courier, and in many cases we subsidise our delivery costs to bring our customers the lowest possible prices.
A. Martin, Mon 19th December '11
"Excellent service - my order arrived very promptly. Delighted with the product too."
Jill D, Mon 19th December '11
"Great quality products and at a great price, can't wait for my brother to open it all up on Christmas morning!"
Alicia Brockenbrow, Mon 19th December '11
"I have ordered some Irish coffee glasses
and at arrival 2 of the glasses were broken. I have contacted the costumer service team, they have apologized repeatedly for this and send a replacement which arrived within 3 days from complaint. I am very pleased with the quality of the glasses and the service provided."
Julia Aionesei, Mon 19th December '11
"Received promptly, product up to standard and as shown on website. Excellent service."
Beryl Manners, Mon 19th December '11
"Brilliant service and delivery times - glasses are perfect."
Pat Spall, Mon 19th December '11
"Very good service."
Philip Witty, Mon 19th December '11
Jake Merchant, Mon 19th December '11
"I bought a product off you, you took my money. Then u promised to deliver it. U used a bad company... I was unhappy... I won't buy from your company again and why do I need a code to give you the feedback?"
drinkstuff says: We're sorry that you were disappointed with the delivery service Richard. Unfortunately at this time of year our couriers have experienced a large quantity of parcels which has caused a lot of delays in the run up to Christmas. Looking at the tracking for your order we see that you have now received your parcel.
Rest assured we will bring up any issues we have had with deliveries with our courier in the new year.
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Richard Hargreaves, Mon 19th December '11
"Items ordered delivered super fast and exactly as expected. Well packed and great quality. Will definitely use the site again."
Kerry Fay, Mon 19th December '11
"Very pleased with the service I received, the glasses are exactly what I Was looking for and at a great price. They turned up sooner than was expected as well so that was good too. Would highly recommend this website."
Diane O'connell, Sun 18th December '11
"All items arrived as advertised, they were well packaged and my order was processed and delivered swiftly. I would definitely use this company again!"
Catherine Mason, Sun 18th December '11
"Excellent speedy service, happy with order and product."
Lynn Brewell, Sun 18th December '11
"Good products, delivered quickly (and intact!)"
Nick Mackin, Sun 18th December '11
"Order was delivered very quickly and intact. Would definitely use again. Thank you."
Juliet Sweeney, Sun 18th December '11
"Excellent service, prices and delivery, excellent site, plenty of choice."
Maureen Waters, Sun 18th December '11
"My order arrived in good time and was well packaged. I was a bit disappointed that the items were not in a presentation box, however, the items were all good quality which I will wrap individually."
Angela Fry, Sun 18th December '11
"The order arrived very quickly and was exactly what I expected. Well done it was a very good service and good value."
Jan Knight, Sun 18th December '11
"We received the goods we ordered on time and in perfect condition, very pleased with service and would recommend supplier to any interested party."
Colin Brown, Sun 18th December '11
"Very fast delivery, especially with it being just before Christmas. Nice items."
Denise Jupp, Sun 18th December '11
"Very impressed both with your service and with the product I ordered! Thanks very much - would definitely use you again, if ordering similar things. Easy transaction, speedy and efficient delivery and very pleased with the glasses - what else would I want?!"
Jane O'Leary, Sun 18th December '11
"The item received was not brilliantly finished, which was a disappointment as it was a gift. However, the service I received when I rang up to report it was second to none. A replacement was at my door within a couple of days. I couldn't be happier with the service, it was far better than I have experienced with other online sellers."
Jane Roberts, Sun 18th December '11
"Hey guys! Great stuff....everything, as always, bang on..."
David Crawley, Sat 17th December '11
"Very, very pleased and not just with the product, but with the speed with which this item was dispatched and received - can't fault it! Great service, great product."
C. Cosham, Sat 17th December '11
"Good quick delivery, first class service."
J Shaw, Thu 15th December '11
"Great service with lots of great stuff. Thanks a lot for quick dispatch, careful packaging, with many things inside the box all arrived in perfect condition. Will definitely come back here again."
Slawek Koenig, Thu 15th December '11
"Easy to use website, quick delivery. Great Christmas gift at a great price, thank you!"
Nicola Underwood, Thu 15th December '11
"Very pleased with this company, so helpful."
S. Martin, Wed 14th December '11
"All goods were delivered on time and we are happy with them. There was an offer of £5 discount on next order and we ordered some other things but didn't get the discount. Our next order includes shot glasses for jagermeister
which is something we had been looking for. We look forward to receiving them and will send a group photo to you from our Christmas party."
Paul Gladwin, Wed 14th December '11
"Fast, efficient service. Goods arrived much earlier than I had expected; particularly well packed. Also great value."
Richard Hills, Wed 14th December '11
"Website easy to use, great range of products, competitively priced. My purchases all for my boyfriend's Xmas so I can't comment yet on customer satisfaction, but I'm sure he will be delighted. Really efficient delivery. All round 10 out of 10"
Frances Carvill, Wed 14th December '11
"Delivery prompt and quick, excellent product can't fault anything."
Billy Stevens, Wed 14th December '11
"Decided to hold a cocktail party last minute, so placed an order Thursday night for next day delivery, went to work Fri leaving a note on the door to leave parcel in the garage - came home Fri night to find a well packaged secure parcel. On opening parcel all the goods intact, it was like Christmas coming early & we had a brill party, would definitely use & recommend drinkstuff.com :-))"
Nicky Jones, Wed 14th December '11
"Excellent service. I ordered product afternoon time and it was with me the following morning. Very pleased with speedy service and the item that I purchased. Will definitely use again in the future."
Sue Pearn, Wed 14th December '11
"I was looking for some ice trays, since I'd bought things from this site before! I thought let me have a look to see if they had any + yes they did + did they meet my requirements!! Oh yes they are brilliant!!! Since then I have ordered more, I can't stop telling people about them ha ha! I might even buy some more + give them away as presents."
Charlotte Gallagher-Brown, Wed 14th December '11
"Excellent service, products, prices and packaging. Could not recommend more highly."
Sara, Wed 14th December '11
"Wine bottle stoppers look amazing - bought them for a gift but want to keep them for myself!!"
Lisa Stormont, Wed 14th December '11
"Good service, well pleased with delivery and the product."
Michael Dowland, Wed 14th December '11
"Well priced goods that were delivered quickly and with great care. Recommended."
Garry Short, Wed 14th December '11
"Brilliant products good delivery. Would definitely recommend this website to others and will use it again in the future. Thanks again."
Francine Martin, Wed 14th December '11
"Brilliant service - 100%"
Sam Walsham, Wed 14th December '11
"Ordered items on Wed night with 24hr delivery option. Items came on Sat eve. 60 hrs later!! Needed items day before. Rendered goods obsolete. Offered £3 refund from a £23 order. Not happy."
We're sorry that your parcel arrived late Jonathan, unfortunately all couriers are experiencing a large quantity of Christmas parcels and some depots have had delays.
If the good you have received are now unwanted, you are welcome to return them to us for a refund as per our returns policy
Jonathan Gwynne, Wed 14th December '11
"Prompt, well packaged delivery."
Caroline Harbot, Wed 14th December '11
"I was looking for a basic cocktail set to get myself started making cocktails at home. This kit has everything I wanted and was very reasonably priced."
Patrick Shelton, Tue 13th December '11
"Looks great stuff. Sure to get the party going. :)"
Nancy Bennett, Tue 13th December '11
"Good service. Quick delivery."
Lucy Perren, Tue 13th December '11
"Well packaged, quick delivery, good service. Thank you."
Kate Willis, Tue 13th December '11
"First order placed on Thursday and paid next day delivery but didn't arrive, had the hassle of contacting the company the following Monday, after numerous attempts at trying to get through to the couriers, the item was received on the Tuesday, I was given goodwill gesture put on my account with you to cover the express delivery postage which didn't happen. As a first time customer I was very disappointed, this is the only reason I have given a 3 star rating, but then I re-ordered some more flashing ice cubes and they arrived the following day. I did want to order 2 more beer glasses and another set of ice cubes but don't know if I'll bother."
drinkstuff says: Thank you for taking the time to leave your feedback Theresa, we're sorry that you had this experience with your delivery.
Unfortunately couriers across the country are experiencing an unprecedented quantity of parcels this festive season, which is causing a backlog in some areas.
Theresa Moody, Tue 13th December '11
"Excellent service, can not fault, item received very quickly and well packed. Many thanks."
Stephen Brown, Tue 13th December '11
"Very easy order process, swift delivery. Well packaged, what more can you ask?"
Katrina Zoldak, Tue 13th December '11
"The pack of 4 Tetley beer glasses
arrived promptly. They were well packaged and travelled securely in a strong cardboard box. Very happy with this transaction."
Fred C Kennedy, Tue 13th December '11
"Drinkstuff appears to be a good company with a good reputation for quality and value. Staff were polite and efficient when I called and very apologetic when things went wrong. My problems were caused by Yodel being unable to deliver the poker table top because it was too big/heavy to fit in someone's car. I cancelled my order after a five day wait but was then surprised to have the goods delivered five days later!!! I sent it back. Drinkstuff deserves better service than is provided by this terrible delivery service. 5 stars for Drinkstuff, 0 stars for Yodel."
drinkstuff says: Thank you for your feedback Anthony. As this time of year brings a large quantity of parcels, some couriers have to outsource delivery drivers to ensure all parcels are delivered. We're sorry that you have had this experience, but the Christmas period can slow delivery times beyond our control.
Anthony Duffy, Tue 13th December '11
"Ordered few small items, was able to save my basket which was useful. Goods arrived as described, intact and on time."
Ken, Tue 13th December '11
"I was set the task of finding a specific gift for my brother-in-law's 40th birthday - a Son of Hibachi BBQ (...yes, I know it was December but it was what he wanted...) - and had to have it for a family get-together on the 10th of December. Me being me I kept putting off looking until it was getting a bit tight for time. Having scoured the internet, drinkstuff were the best price by a tenner and it was easy to order and pay. Delivery was free (another saving) and quick. It was also easy to track the delivery so I could reassure my sister that it was going to arrive in time! Result - two happy sisters and one chuffed brother-in-law. Thank you. I would recommend your website and use drinkstuff again without a doubt!"
Laura Beck, Tue 13th December '11
"We are extremely impressed with the service and quality of equipment we have received. Highly recommended."
Jennifer Ingles, Tue 13th December '11
"All items arrived really quick and were well packed. Unfortunately the ice bucket
had a large scratch on it but as it was not a present I decided to keep rather than bother with return."
drinkstuff says: We're sorry that the ice bucket arrived to you in this condition Linda. Please see our email regarding this matter.
Linda Taylor, Tue 13th December '11
"I ordered for the first time a couple of weeks ago. Within days I received an email telling me my order was on its way, and also another one telling me unfortunately I was out when the parcel was delivered and a mobile number of the driver to rearrange delivery. Before I even had time to call that number, my parcel was re-delivered. I am extremely happy with my items and will definitely order fro this site again. Many thanks!!"
Kelly Ewens, Tue 13th December '11
"Easy to order and the order turned up really quickly. All Good. Thanks."
Paul Beaumont, Mon 12th December '11
"This is the second time I have ordered these cups. The first time I received them some arrived broken so in my review I explained that although good cups, the packaging wasn't great. 'Drink stuff' then surprised me with a lovely email apologising and a £5 off voucher for my next purchase. I then ordered these cups again using my voucher and they arrived in perfect condition. I'm very impressed with this company and would recommend it to anyone!"
Natalie, Mon 12th December '11
"As with most orders I've placed on drinkstuff.com, I received my goods very quickly and efficiently. All the items I'd ordered were adequately packaged and in a safe box."
Miguel Schreck, Mon 12th December '11
"Excellent quality and delivered in super quick time. Well done."
Peter Blenkinsop, Mon 12th December '11
"Would use this site again, good service, unusual gifts, quick delivery."
Julie Gardiner, Mon 12th December '11
"Great range of glasses that are made for drinking beer. Excellent delivery service and good packaging."
David Neville, Mon 12th December '11
"Brilliant service and good quality goods. Fast delivery as well. Cannot fault it."
Laura, Mon 12th December '11
"This is my second order from drinkstuff and I am most pleased with the products and the service. Delivery is always pretty quick and everything comes well packaged. The cocktail equipment
from my first order has been seriously road tested with a cocktail party last year, and is frequently used, and is still in mint condition. This is quality stuff at very reasonable prices (I've compared the muddler online and drinkstuff is always best value for money). So the latest order is for a travelling cocktail kit, let's hope I remember the way home..."
Kate, Mon 12th December '11
"The goods I ordered were better than I could have expected, especially for the money I paid, I will be buying from this company again."
Neill Hudson, Mon 12th December '11
"Easy to order, fast delivery. The Item was well packed and was exactly as described. I would definitely order from this company again."
Carol Robinson, Mon 12th December '11
"Easy to use website, great, personal feedback on stock issue, which turned out not to be an issue after all, prompt delivery. Have I said brilliant? Brilliant. Thanks."
Alan Pike, Mon 12th December '11
"On receipt of the parcel I found the decanter broken, however with one simple email to the customer services, a replacement was dispatched immediately, free of all charges, with no questions asked!!!! The goods are excellent and the service remarkable - I am very happy to recommend this online shop."
Anne Morris, Mon 12th December '11
"Thank you for speedy efficient service. Delighted with purchases."
Margaret Nicoll, Mon 12th December '11
"Very good service and packaged very well. Would recommend drinkstuff."
Julie, Sun 11th December '11
"Fast delivery, very good prices! Lots of choice. Very happy!"
Rosie Ebbens, Sun 11th December '11
"Excellent service. All items delivered promptly. Will certainly use in future. Thank you."
Stuart Duckmanton, Sun 11th December '11
"I found all dealings with drinkstuff.com to be easy and efficient. It is a pity the delivery firm is not in the same category. It was a nightmare to get the unit after missing the initial delivery. I used their online system to arrange pick up from their depot, however on the day specified I was told it was on the truck for redelivery. It was not delivered. I tried to use the internet to rearrange delivery, only to be told on the day it was in the store but they couldn't find it. Eventually it was delivered."
drinkstuff says: We're sorry that you had these issues with your delivery Graeme. Unfortunately this festive season has brought an unprecedented quantity of parcels which all couriers are working hard to keep up with.
Graeme Hurry, Sun 11th December '11
"Very prompt delivery and well packaged (my order included glasses)."
Angela Lee, Sun 11th December '11
"Great website and easy to navigate. Good delivery and great value for money. Highly recommend site and will use in the future."
Jenna Hulme, Sun 11th December '11
"Great website and speedy despatch of order items. Great value for money. Well recommended."
Phil Lord, Sun 11th December '11
"Was very satisfied with service and the delivery. Would definitely use again. Merry Xmas!"
Shahid, Sun 11th December '11
"We had been searching retail shops for this particular jug for quite some time, then came across your website. You were not trying to sell the Broc jugs
by case only, which was quite refreshing. The order arrived in very good time, very well packed, I could not be more well pleased. Thank you very very much. John Tiffin."
John Tiffin, Sun 11th December '11
"Item was well priced and swiftly delivered. Thanks."
Linda Cooper, Sun 11th December '11
"A great site for all your drink/bar stuff. All reasonably priced and some bargains too. I've used the site twice and have been very pleased both times. Good delivery with e-mails tracking your order. Will use them again and recommend them."
Trevharris, Sun 11th December '11
"Many thanks, was impressed by the way you sorted out what went wrong. Will be back to place further orders. Thanks again for replacing the order quickly."
Sanu Miah, Sun 11th December '11
"Very nice items. Good communication and great service. Delivered very quickly, no problems with this company. Very pleased, would use again. Many thanks."
Janet Cox, Sat 10th December '11
"Great product, great price delivered really quick. Thanks."
Natasha, Sat 10th December '11
"All goods except the martini glasses
arrived in one piece. The martini glasses were all broken but when I complained the money was refunded quite quickly."
drinkstuff says: We're sorry that your glasses arrived broken Diane. While we make every effort to pack our parcels carefully, unfortunately because of the fragile nature of the product damages can occur.
Diane Grant, Sat 10th December '11
"I was really pleased with the efficiency and speed in using the site. My order arrived within a few days and with no problems. Will definitely use drinkstuff again in the future."
Ian, Sat 10th December '11
"Delivery time was very good and the packaging was excellent."
Annetta Edwards, Sat 10th December '11