Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"My order was placed, promptly dispatched and received within the time specified - in fact it was sooner, just a few days. Apart from being very pleased with the set, I was again impressed with the care taken with packaging and quality of product. This is the third time I have ordered from drinkstuff ranging from Martini glasses
to Margarita glasses
and I have never been disappointed yet - everything received as advertised. I thoroughly recommend to anyone considering placing their first order - particularly with the onset of Christmas approaching. Well done"
Stuart, Sun 18th November '12
"Recently ordered two sets of "Irish Coffee Glasses Gift Set Striped Design
". Unfortunately upon arrival two glasses were damaged, probably by the couriers. I sent photos of the damage along with an email. Had a very prompt reply asking if I would prefer a refund or new glasses to be sent. I asked for replacement glasses and within a couple of days, two complete new sets arrived free of charge. How's that for amazing customer service. Would not hesitate to use them again."
Dave, Sat 17th November '12
"Although well wrapped, the box was a little squashed, but goods intact."
Mrs S M Reay, Sat 17th November '12
"Just to tell you that the service and the speed of the delivery was just spot on and look forward to my next order thank you all. Happy days."
Cameon Colquhoun, Fri 16th November '12
"Excellent service!! The American red cups
were a surprisingly special addition to the party and really got everyone in a good mood! HIGHLY RECOMMEND for any party and will definitely use again :) great quality and next day delivery service was so efficient, kept me updated via email of where the package was! Thanks :)"
Sheena, Thu 15th November '12
"I received my Guinness clock
and am well chuffed with it...It's a xmas present for my brother and in all the 44 years I've known him, this'll probably be the best gift he has received from me! I'm a Happy Customer and I'll be sure to get more drink stuff from drinkstuff! Many thanks, Andy."
Andy Biddle, Wed 14th November '12
"After visiting drinkstuff.com for the first time I could not believe I had not seen this site before! Although I was just wanting a few "fancy" items (straws, picks etc) for the festive season I found an excellent range of products and even some nostalgia! Good prices and speedy delivery - will certainly use this site again and will definitely recommend to friends! Thank you drinkstuff!"
Fi, Tue 13th November '12
"The order was processed and despatched most efficiently. It was a relief to find robust, disposable, one piece wine glasses with a decent capacity, no fiddling around with detachable bases makes a picnic in a car park so much easier! The beer and spirit glasses were great too. Your products and service are highly recommended."
Diana Whitley, Tue 13th November '12
"The item was excellent - really good quality and brilliant value for money. Item arrived quickly and service was excellent."
Lisa, Tue 13th November '12
"I ordered a few things from the website, loads of novelty drinking things! Fast delivery and amazing quality! Can't wait for hubby to open at Christmas! Only down side is the price, abit pricey could do with a few offers or free delivery! Apart from that great :D"
Thank you for your comments Rachael, we offer free delivery on orders over £50, and keep an eye out for our drinkstuff newsletters
which will have regular offers and price reductions.
Rachael, Tue 13th November '12
"Unfortunately the bottle stand I ordered was faulty. I contacted customer services who were very helpful and sent another one out (with extra packaging)! This one is absolutely fine, no problems at all. I'm very happy with the way things were dealt with and would happily order again from drinkstuff!"
Marina McCarthy, Tue 13th November '12
"Thank you, great service."
Anthony Vinton, Tue 13th November '12
"Excellent service, not to be faulted for a delightfully naughty item - going to be a massive hit with my South African friends as small gifts for their hospitality."
Patty Blench, Mon 12th November '12
"The Whiskey Rocker glasses
were packed very safely. I received them quickly and in perfect condition. Would definitely use drinkstuff again :-)"
Louise Luxford, Mon 12th November '12
"All goods arrived promptly and were exactly as described."
Wayne, Mon 12th November '12
"I purchased a traditional wine rack
, suited my requirements as advertised, delivered next day."
Norman Booth, Mon 12th November '12
"Very prompt delivery and very pleased with the glasses. A fantastic range on offer."
Veronica Allgood, Mon 12th November '12
"Easy to use website, good prices, quick delivery and quality item! Cheers"
Scott, Mon 12th November '12
"Came perfectly on time. Item as described with no problems at all!"
Scott, Sun 11th November '12
"Really delighted with the service, delivery times and the quality of my order. Overall experience was 10 out of 10. Would use again and recommend to all!!!"
Kayleigh Norria, Sun 11th November '12
"This was my first order from drinkstuff.com and I have to say that the ordering process was a very easy and pleasant experience. One of my items arrived broken (even though it was very carefully wrapped up in bubble wrap) I sent an email to the people at drinkstuff's customer service department and received a reply very promptly. The item was replaced and my replacement item arrived very quickly. I am very pleased with my items and the service I have received from the people at drinkstuff.com and can honestly recommend them to everyone. (and no, I don't work for drinkstuff and I don't get commission for submitting a good review, I'm just very pleased with the overall service I have received and want to share my experience to help other people who are considering to purchase from/use drinkstuff.com"
Mr F. v. Rooy, Fri 9th November '12
"Fast delivery and the glassware was very well wrapped and protected. Would definitely order from here in the future."
Kerry Ward-Rotherham, Wed 7th November '12
"Fast delivery, everything correct, gave the party the accessories it needed! Will recommend to friends."
Caroline Hickey, Tue 6th November '12
"Items as described, prompt arrival. When I reported one broken glass in the set, a replacement was sent out immediately."
Chi Phan, Tue 6th November '12
"I work for a charity and the trays were for our cafe which help people with disabilities increase their work skills. I found your site easy to use and items arrived quickly so I would be more than happy to use you again."
Linda Moss, Tue 6th November '12
"I ordered cocktail making items - cost was clear, every thing was in stock, payment was taken in a timely fashion and items were received promptly. Would definitely use this company again."
Tracy, Mon 5th November '12
"Excellent service, will use you again."
Kathryn Vernon, Mon 5th November '12
"Very pleased with the prompt service received from drinkstuff. Will definitely use again."
St Neots Conservative Club, Mon 5th November '12
"As usual, our order was fulfilled in double-quick time. As well as regular items such as paper plates, drinkstuff offer some unique equipment and accessories which really enhance the dining/refreshment service we offer to the children in our nursery. And they have a no-quibble replacement service for damaged items - the replacement arrived almost before I let them know we needed it! One of the best companies we work with."
Kathy Holmes, Mon 5th November '12
"Yet again another great item and good delivery. Always look at this site first should I need glasses of any description."
Mrs S Holden, Mon 5th November '12
"There was a great range of products for all different occasions at really good prices. Delivery was really quick and packaged well. Will definitely us this site again for party supplies and recommend to friends/family. Thanks."
Viv, Sun 4th November '12
"My order was processed and delivered very quickly. The items were well packed and of good quality."
Brian Burdock, Sun 4th November '12
"Just what I ordered and wrapped very well - delivered in no time at all as promised, thanks."
Margaret Eversham, Sun 4th November '12
"Easy to order, good prices, and super quick delivery."
Ruth Bond, Sat 3rd November '12
"I was very impressed with the quality of the products in my order, excellent value for money and speedy delivery. I shall order from you again soon."
j.mok, Fri 2nd November '12
"I bought some Traditional Glass Pint Tankards
which are difficult to find elsewhere. The website was easy to use. They were delivered very quickly but unfortunately one was broken. One short email to drinkstuff and a replacement was quickly sent. I am most satisfied with both the quality of the service and the tankards."
Sally, Thu 1st November '12
"Excellent service, thank you very much."
Adele Ball, Thu 25th October '12
"Prompt delivery, good product, no complaints would recommend to others."
Ian Tovell, Wed 24th October '12
"The order arrived within 48 hours. Well packed and great quality. I will definitely use this company again."
D Barrell, Wed 24th October '12
"What more do you want than good value and excellent service. Will buy from again without doubt."
Jan May, Wed 24th October '12
"I was blown away by the service I received when ordering some Premiere Home Cinema Seating
. I needed the order really quick so I telephoned drinkstuff and was put in touch with the manager of that area to check stock was there and had the opportunity to tell him how urgent it was and agree a next-day delivery. I then placed an order at 10 am on-line as we'd agreed, had a despatch confirmation at 11.18 am (yes, an hour and a quarter after the order was confirmed on-line!) and received the delivery almost exactly 24 hours later. Ok, so I was spending £3.5K, so you might expect a good service - but how often do those expectations not actually manifest into reality. But with drinkstuff, my expectations were surpassed and I wouldn't hesitate to use them again or recommend them to others. Oh, and the product? Excellent seating arrangement, pretty easy to slot together, looks great and is very comfortable."
Keith Evans, Wed 24th October '12
"Thank you so much for the prompt delivery of my order. I ordered a poker speed mat in red, I only needed just over 2m of it, so I ordered 3m. I was sent over 4m which is great, so I now have a spare in case of spillages! Thank you 10/10."
Chris Pawsey, Wed 24th October '12
"First time I have dealt with this company and found all products ordered to be of excellent quality, promptly delivered, and customer services very helpful indeed. Would certainly recommend using this company, and I will be using them again."
Sheila Martin, Tue 23rd October '12
"You guys are ace. I love all the glassware, you deliver really quickly, and everything is packed very carefully."
Nicole Kane-Maguire, Tue 23rd October '12
"Ordered this for a birthday present and received it really quickly and very well packaged. Great service. Thanks."
Paula Cummings, Mon 22nd October '12
"It was my first time using drinkstuff, the site was easy to use and my order arrived very quickly. I would definitely use them again."
Jo Gray, Mon 22nd October '12
"Many thanks for lovely glasses and very quick delivery after ordering. I will certainly visit drinkstuff again. Yours sincerely, Sheila Dodd."
Mrs Sheila Dodd, Sun 21st October '12
"Goods were of excellent quality and reasonably priced. Delivery service was excellent; I was kept informed of the status of my order and the goods were delivered within the promised time slot. Couldn't find fault with anything - well done!"
Barry Plumridge, Sun 21st October '12
"Good products, prices, communication and service."
Malcolm Boniface, Sun 21st October '12
"Needed some pint glasses for our wedding with only days to spare. All arrived next day wrapped in more bubble wrap than I have ever seen before. And the courier was good: texted me the delivery time early in the morning and arrived at the promised time."
Alistair Smith, Sat 20th October '12
"Initially, the wrong glasses arrived. I notified drinkstuff and their response was: Keep them - correct ones on the way. Everyone makes mistakes - the correct ones are lovely. Great service."
Neil Booth, Wed 17th October '12
"Goods arrived in good condition and promptly. Excellent service."
Maggie, Wed 17th October '12
"Been a regular customer for several years now, and keep coming back because drinkstuff offers a wide choice of products, all at excellent value for money prices and a fast delivery service, with delicate products securely packaged to arrive intact."
Nick Durnford, Wed 17th October '12
"Goods arrived very quickly and well packaged. Out of the whole order 99% of the glasses were fine, 1 glass had a slight flaw in it. I will use site again. It would be nice if you did Sangria glass jugs, I had trouble finding one. I am not sure how much need there is for them but I needed 3 for a glass painting project."
Thanks for your feedback Paul. We don't specifically do glass Sangria jugs, but we do have a wide selection of Jugs and Pitchers
which might suit you.
Paul Townsend, Wed 17th October '12
"Problem was that the pack was hard to open. I had to use a knife and I ended up scratching the plastic of the Glugstop. So now it's less attractive to leave on the bottle. Could it be made easier to open please?"
drinkstuff says: Thank you for your comments Vernon, we have passed on your suggestion directly to the manufacturer of the Glugstop.
Vernon Reynolds, Wed 17th October '12
"I was amazed by the vast range of good value glassware to choose from. Once I had selected my glasses, the ordering and payment process was simple. I was immediately notified that my order had been accepted and an indicative delivery date and time given. This was later refined, confirmed and met. The glasses were well packed and delivered in perfect condition. One totally satisfied customer. Thanks."
David Wood, Tue 16th October '12
"What excellent customer service. One of the Duralex glasses
(cheaper than Amazon!) I ordered had 2 small chips in the rim and I hesitated to call as I thought they would ask me to return it to prove what I said was true (involving the bother and expense of a visit to the office) I was wrong. They took me at my word and immediately sent me a free replacement which arrived a day or two later. Keep up the good work!"
L Minhas, Tue 16th October '12
"Excellent product and service. Would definitely recommend this site."
Carol, Tue 16th October '12
"The glasses we ordered arrived on the date promised and were as advertised. They were well packaged and all in one piece which is more than we can say for some suppliers, so well done and thank you."
Mr Howard Thorpe, Mon 15th October '12
"Product: Good product, sturdy case for poker chips. There is some variability with width of the inset frame for holding the chips. I have 13.5g chips which are the same dimensions as eg 11g chips, but they don''t easily fit in all of the case slots because of the variable width between the inlays. It is possible to take the inlays out and refix them appropriately. Delivery: I paid for express next day delivery which was carried out by DPD. I've had problems with DPD not being able to find my address in the past, but this is variable depending on the driver on the day. This time the driver simply gave up and left the box at a random house in the road: note that there are over 400 houses in the road. The DPD system was updated to state where the product was delivered, at which point we went on a search and rescue retrieval mission, but I feel this is inadequate given that we had (a) paid extra for the delivery and, (b) specifically stayed at home to await the delivery. I understand from speaking to someone on the telephone at drinkstuff that the driver didn't find anyone at home; this simply isn't true. I'd also jump at any opportunity to verbally insult the driver, because I know that he doesn't know where I live to come around and complain."
drinkstuff says: Thank you for taking the time to leave your feedback Simon, and we're sorry that you had this issue with the delivery of your parcel. We have passed on your comments to our courier to ensure this is dealt with appropriately at their end.
Simon Wooltorton, Mon 15th October '12
"Fast efficient service and received exactly what I had ordered. Would recommend drinkstuff."
Michael Baxter, Mon 15th October '12
"Items delivered within a good time frame. 1 brandy glass was broken upon receipt, I informed customer services and a replacement was received within a couple of days, so very good service. The only thing I would recommend is not to put the tealight in the bowl of the glass for delivery, as this caused the breakage."
drinkstuff says: Thank you for your feedback Linda, we have passed on your suggestions to our warehouse team.
Linda Crossley, Mon 15th October '12
"Very helpful tele sales team. Very good delivery information. Unfortunately one bowl was broken on arrival and I had to send some back as the size was not correct."
Mina Bonakdar, Sun 14th October '12
"This was my first order with drinkstuff and I was very impressed. Website was very easy to navigate, and prices very competitive. Order placement and confirmation was very fast, but the thing that impressed me the most was an email giving a time window on the delivery day. Everything was delivered on time, in excellent order and I am very happy. I will be using drinkstuff again."
Edward Ing, Sat 13th October '12
"Ordered 2 LSA champagne flutes, which were exactly as expected. Arrived on time and with no damages."
Peter Vella, Wed 10th October '12
"Looking for a plain, flat bar blade, I ordered 10 of these as a trial for a project. Needless to say I was impressed with the speed of delivery and the product is ideal. I will be ordering a box full next time."
Anon, Wed 10th October '12
"Fast delivery, great service. Good value. Recommend to all my friends. Thank you. Regards Elaine."
AA DIVA, Wed 10th October '12
"The speed, efficiency, service, quality and delivery of our glasses was excellent."
Keith Henderson, Tue 9th October '12
"Looks good, black finish suits the office well and it does what it's supposed to. Chill."
PhilP, Tue 9th October '12
"Organising the Oktoberfest for the Warrant Officers and Sergeants Mess is never an easy task however the service and quality given by drinkstuff was absolutely outstanding. I must thank Anthony Steel in particular as no task was too much and he made the entire process really painless. I will be recommending drinkstuff to my fellow Mess Members. Thoroughly deserving of a 5 star rating."
Andy Morris, Tue 9th October '12
"Order went through v smoothly. Product is as advised and described. Many thanks for your prompt service."
Tony Miejluk, Mon 8th October '12
"Great value for functional and iconic piece of cocktail kit. The party went with a bang! Fast, efficient delivery, items were well packed and arrived promptly."
Jane Oswin, Mon 8th October '12
"Absolutely great service, I ordered an undercounter Stella Artois
fridge all delivered on the day specified by the team. Definitely recommend these guys to anyone!"
Rhys Jones, Sun 7th October '12
"Very good product (tasting glasses
) at a sensible price to charge wine society members. Quick and efficient service."
Richard Ongley, Sun 7th October '12
"I must say that my order was dealt with very efficiently and the goods are first class. However they are of no use to me. I thought that the diameter of your glasses were 45mm and I wanted these to fit in some silver Art Deco frames for drinking Turkish tea or lemon tea. I will pass them on to a friend who has a bar. Many thanks anyway. Kind regards, Roger Adams."
drinkstuff says: We're sorry that the Hot Shot Glasses weren't right for you Roger. Any diameters for our glassware items are measured from the widest point.
Roger Adams, Sun 7th October '12
"Although some of the glasses in the order were broken, it was more to do in the way the manufacturer had packed the glasses in their original boxes as you packed these boxes well. The replacements were sent out very quickly and efficiently thank you. I will definitely use your company again."
Mandy, Sat 6th October '12
"All items exactly as described and are really good quality - especially for the price. I ordered Friday afternoon and items were delivered Saturday morning! Superb service."
Tobi Burek, Sat 6th October '12
"Had to phone company as I hadn't received the items. I was told they had tried to deliver them 3 times and if I wanted them I would have to pay another delivery charge. The opening days and hours were clearly displayed on the door and an alternative address for delivery, just close by. They even tried to deliver on a Saturday when we are closed. Declined the extra delivery charge and asked for my money back which they gave minus the delivery charge of course."
drinkstuff says: We're sorry that you had this issues with your delivery Jean. All our parcels are delivered on a domestic service and so we can't guarantee delivery during work hours. Our courier drivers are contracted to deliver the parcel to the address stated on the label, and while they are trusted to use their judgement when leaving a parcel, in the interest of the safety of a customer's goods we cannot guarantee that they will deem it safe to follow any instructions left at the delivery address.
Jean Barclay, Sat 6th October '12
"No nonsense ordering, very helpful on the phone, and speedy delivery."
Jonathan Leverett, Wed 3rd October '12
"I've recently built my own home bar in a garage conversion and I've found drinkstuff.com the best & cheapest place to furnish it with all the things you'd expect to see in a bar. I've made a couple of orders with drinkstuff.com and I have to say they have been a pleasure to order from. You always get great communication via email, and on the occasion I did have to phone up you get to speak to a person not a machine and that person was very professional and pleasant to talk to. I wouldn't consider going anywhere else now for all my bar requirements!"
Jim, Wed 3rd October '12
"Thank's very much to the staff of drinkstuff, I was very happy with how you packed the glassware. Brilliant, will order more things in the future."
Andrew Oliver, Wed 3rd October '12
"Very good website, also called and staff are excellent."
Neil Williams, Wed 3rd October '12
"Great service and quick delivery... will def use again in future."
Carol Wink, Tue 2nd October '12
"Really fast delivery and the item is great. Thank you so much!"
Katie Clements, Tue 2nd October '12
"Absolutely no hesitation in recommending this company; first class service and product in every way. The acrylic glasses
are for our motorhome - will be perfect! Thanks!!"
Jo Bersee-Mills, Tue 2nd October '12
"More than happy with customer service, had a broken glass in a pack of six but it was replaced and arrived next day intact!"
Mrs Janet Hopper, Mon 1st October '12
"Order this product for a friends leaving present. It arrived the following day as stated and at the time stated. This was a fantastic gift however the only thing I would say is that it could have been packaged a little better."
Leena Mistry, Mon 1st October '12
"Very pleased with the quality of the champagne flutes
and the super fast delivery. Cheers!"
Sally, Sun 30th September '12
"Order delivered really quickly, and packed to perfection. Glasses are a present, and look lovely."
Christine Chesworth, Sun 30th September '12
"Ordered and paid for one day, glasses arrived the next. Nice touch with e-mail advising of delivery. Will use again."
Bijou Bottles Ltd, Fri 28th September '12
"My son runs a pop-up burger and cocktails firm (The Young Pretenders) in Holland. He needed some English style beer mugs
and I was tasked with getting them. After an internet search yours was the very best option and so I ordered. I am glad I did because you more than met my expectations and the mugs are being used in Amsterdam this evening."
Patric Baird, Thu 27th September '12
"Great range of quality products at reasonable prices - found a professional frying pan
for my new induction hob, stylish and practical spice rack
, colour coded chopping boards
and even little cocktail items
which are ideal for an adult's Christmas stocking. Enjoyed browsing their website and will return next time I need something. Customer service
outstanding. Helpful staff when I placed the order. E-mail to confirm date and time slot for delivery (very quick). Wrong spice rack delivered first time but a phone call produced sincere apologies and swift delivery of the correct item. You can''t fault them. Will definitely use again."
Helen Cole, Thu 27th September '12
"Was disappointed with the length of time this took to deliver - not drinkstuff's fault as they tried to sort it out, fault lay with carrier. When item received was slightly bent but didn't have the heart to send it back as it was already late for a birthday present so fixed it ourselves."
drinkstuff says: We're sorry for all the issues you had with this order Sue. If your items ever arrive to you with some damage, please don't hesitate to get in contact with our customer services department. Please see our email to you regarding this matter.
Sue Wild, Wed 26th September '12
"Pack of stainless steel drinking straws
arrived 2 days after dispatch. Excellent service and product as described. Email updates on order progress."
Ray Wilkinson, Tue 25th September '12
"I was a bit dubious at 1st, as I have never ordered from this website before but the items that arrived were in immaculate condition and it looked like proper professional equipment. I shopped around and all department stores - even Tescos sold cocktail shakers on their own for the same price but weren't as nice looking / solid as this one. I got the whole lot with the little cocktail recipes booklet for a really really good price, and the delivery was just in time for my brother's birthday (as I bought it for him). I will defo use this website again!!"
Chloe, Tue 25th September '12
"Well done to you, having arrived back from holiday to my parcel that had been delivered while I was away I found that a pack of the glasses were missing. I read on my invoice that you have to ring about missing items within a time scale which I was out of due to holiday, but nevertheless I still called and your staff couldn''t have been more helpful, they put the missing items in the post no problem and they arrived within a couple of days. I have since recommended your site to quite a number of friends so hopefully you will get orders from them. A very big thank you to you & all the staff."
Janet Jenkinson, Tue 25th September '12
Lynne, Tue 25th September '12
"I was amazed by the range of glassware available from the company and I had no difficulty in finding exactly what I wanted. I didn''t book an express delivery but the order arrived in a couple of days or so. The order was for a total of fourteen glasses, of which six were in a dedicated carton inside the main box. The remainder were all individually packed in copious bubble wrap and the empty space in the carton was filled with air bags. I think I could have thrown the box down a cliff without there being any breakages. The glasses, whilst not being expensive ones, are all beautifully finished with all nicely rounded edges etc., giving a feeling of high quality beyond the price I paid. The entire experience with this order was very good indeed and I recommend this company to anyone wishing to obtain virtually any type of glasses at a reasonable cost with first class service."
Roger Withenshaw, Tue 25th September '12
"Really happy with my order, great value for money and a very speedy delivery, thank you."
David Milligan, Tue 25th September '12