Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"I ordered the products online by 4.30pm on a Thursday and paid for the express post to receive the product by Friday. Unfortunately my order didn't arrive until the Monday after. I was quite annoyed as I deliberately paid extra for the postage as I wanted to use the item over the weekend. I submitted an email to request for the refund of my postage cost and didn't receive a reply. I resubmitted the email and within one day, received a reply to that said that my request has been processed. Other than that, the products were great and the prices were reasonable."
drinkstuff says: Thank you for your comment. I believe there were some issues replying to your first email. We are glad this is now resolved.
Vincent, Tue 19th June '12
"IT'S EXACTLY WHAT I LOOKING 4 , GREAT SERVICES ,THX"
GABRIEL KISLAPOSI, Tue 19th June '12
Peter Sachs, Tue 19th June '12
"Very good quality product and delivered quickly and appropriately."
Gemma Smith, Tue 19th June '12
lorraine, Tue 19th June '12
"Quick delivery. As promised by the estimated date. Very good quality for the price you pay!!"
andres de pablo, Mon 18th June '12
"Great service and speedy delivery. I'm now well on my way to cocktail bliss. I will definatly be shopping here again."
Dann allcorn, Mon 18th June '12
"Product was straightforward, no frills but the quality was good - packaged well and delivered with no problem."
Adrian Shanks, Mon 18th June '12
"Very pleased with my order of Soda cartridges both with the price and the speed of delivery excellent service had been some time since my previouse orders but found you just as efficient as before"
John Taylor, Thu 14th June '12
"Thanks for the cocktail set which was a birthday gift. It arrived on time and was loved by the recipient who went out and bought a box of limes to get cracking straight away!"
Tim Maguire, Thu 14th June '12
"Great product, delivery and service - will continue to use - thank you."
Jacqui Honour, Thu 14th June '12
"I needed the jugs urgently for a conference and they arrived on time. A very efficient service and would recommend this company to others. BTW I tried to find the jugs at a good price locally but without any success."
Rosemary Rettie, Thu 14th June '12
"I've ordered from you a number of times and delivery has always been fast. But the last time when I really wanted the stuff for a party on sat 9th June, it didn't come until Tuesday 12th June even though I got an email to say it would be with me on Saturday and I waited in all day for it too. Just a bit disappointed :("
drinkstuff says: Thank you for your comment. Unforseen circumstances can delay deliveries. We do allow up to 5 working days for delivery on a standard service.
Emma, Wed 13th June '12
"Ordered a seperate bottle and tin at night time. Turned up the next morning. What with the weekend and jubilee double bank holiday I was expecting a massive delay on it which would of been perfectly reasonable. I didn't even pay for speedy post! Just wish you guys had what I wanted in stock. Ended up ordering something else as couldn't be bothered waiting for backorder. Other than that, mega impressed and cheaper than my previous supplier"
Colin Griffin, Wed 13th June '12
"I am really happy with the product I ordered from your website and I am pleased with the fast parcel delivery service. I will recommend the service to other people. Thank you."
David, Wed 13th June '12
"Just want to say the champagne saucer glasses
that I ordered were just what I had been looking for and I was very pleased with the quick delivery and although one was damaged it was replaced promptly in time for my birthday meal. Thank you for your perfect customer service, I'm sure I will be ordering again from your great website."
Priya Sheth, Wed 13th June '12
"Everything perfect, great material."
Zamengo Simone, Wed 13th June '12
"I have ordered from this site on more than one occasion both times were special events, ie Xmas and birthday. The site was easy to navigate and the product arrived ahead of schedule, properly packed and intact. The choice of glasses is extremely varied and I will be using this site again and have recommended it to others."
Helen Day, Wed 13th June '12
"Excellent service, prompt delivery. One jug was damaged and it was replaced by return post. Will use again."
David Cubitt, Tue 12th June '12
"I have used drinkstuff.com a couple of times now and they are always my first choice when considering a purchase. The order is simple and the goods always arrive on time and are well packed so no damage occurs. I like the contact you get from them to keep you up to date on your purchase. I consider drinkstuff.com to be a professional company and I would have no hesitation in recommending them."
Amanda Williams, Tue 12th June '12
"Happy with the products I ordered, very fast delivery. Will be visiting the site again soon to order more!"
Rebecca, Tue 12th June '12
"This item was required in particular for a family celebration and to add a bit of humour to the event. It will now be used in my shed from time to time when friends are round. Thank you very much for your excellent service."
Leo Parker, Tue 12th June '12
"Very efficient service."
Paul, Tue 12th June '12
"I was very satisfied with the service provided by drinkstuff.com, I called at one point to voice my concern that the product would not arrive within the specified 3-4 working days as it was intended as a gift and the girl I dealt with ensured it was out of the warehouse that evening. The product ended up being delayed until Tuesday 05/Jun but this was an issue with Yodel and not drinkstuff. Fully satisfied."
Diarmuid ORiordan, Tue 12th June '12
"Ordered the vinyl boston shaker
with a selection of other cocktail equipment
to use behind a bar a couple of months ago. Got to say, the vinyl covered shaker is a great improvement over a standard shaker, most people have said they feel much more confident when shaking as the grip is far superior, end result is drinks are served faster. One of the items I ordered was missing from the order, so I sent drinkstuff.com an email and advised I needed the item ASAP as it was to be used over the bank holiday weekend a couple of days later. I received a quick response with an apology, the item was deducted from my bill, and I was sent a replacement free of charge for my trouble. Can't say fairer than that!!"
Andy Daly, Tue 12th June '12
"Excellent, as described and delivered on time."
S Davis-Smith, Tue 12th June '12
"Arrived promptly as described. Satisfied with purchase and will repeat order in due course."
Anthony McCluskey, Tue 12th June '12
"I would like to say that the response and after service that you have provided regarding my order to which there was two problems was very efficient and professional. I will be more than happy to use your service again and also recommend you without hesitation."
Steve Lovell, Mon 11th June '12
"Delighted to find a website that is easy to use, excellent prices for a quality product and speedy delivery. Would definitely recommend to anyone organising an event, small or large, for a good range of products."
Sam Wilkinson, Mon 11th June '12
"Excellent service and delivery would definitely use this company again."
Donna Coulson, Mon 11th June '12
"Perfect service will continue to use as our Lay Z Spa
Claire Atwood, Mon 11th June '12
"Easy to order online, prompt delivery, well packaged, order correct. Excellent transaction, very satisfied."
Gordon Thursfield, Mon 11th June '12
"We ordered a Lazy Spa
very late on a Monday and it was with us by Tuesday morning - very impressed with quick delivery and knowledgeable sales staff."
Rachel Hedges, Mon 11th June '12
"It's all nice when my order arrives on time and your staff is very helpful but your shopping basket script somehow resets after an hour or something like that, which is not helpful at all. Make it save products for 12 hours, increase your product range (diversity) and a better search facility and you'll be the best out there! Thank you."
drinkstuff says: Thank you for your comments Florin. Unfortunately we're having a minor glitch with our cookies (the script that saves your basket), so basket contents aren't saving for as long as they usually do. Rest assured this is a temporary glitch and your shopping experience will be back to normal before long.
Florin Cristea, Sun 10th June '12
"Order received quick and efficiently. Glasses packed perfectly. Great service."
Mrs P Smith, Sun 10th June '12
"Very, very fast service. I was delighted."
Frankie Holloway, Sun 10th June '12
"Very pleased with the pint glasses I bought. Bit of a hiccup getting them delivered but that was purely due to the courier and the Barmans staff were very helpful in getting to the bottom of it. Would use Barmans Ltd again."
C Atkinson, Sun 10th June '12
"Great value Mini Fridge
. Quick delivery. Shall be purchasing more in the future for rooms in my hotel.... Thank you."
Gilly Brooke-Adams, Sun 10th June '12
"Ordered brandy glass and warmer
and was extremely pleased with the product and speed of service, would recommend."
Claire Lester, Sun 10th June '12
"Received order of cocktail shaker
, and cocktail glasses
, shaker came without lid, when I sent an email regarding this I had item sent straight away. Products very good value for money."
Deborah, Sun 10th June '12
"Quick delivery. My first exposure to the world of cocktail making so went for the cheaper option but surprised at the quality of goods. Turned a nice dinner party into a great night... cocktails were still going down at 3:30am and people were keen to try all different ones. Would thoroughly recommend. Will use again."
Ryan Dale, Sun 10th June '12
"All goods received, many thanks, great price."
Mr Richard Wilson, Sat 9th June '12
"Found what I needed, ordered it received it, no problem."
Robert Judge, Sat 9th June '12
"From ordering to delivery everything was smooth and efficient. Ordered plastic shot glasses
for skittle bombs, size was great. Would order from this site again."
Angela, Fri 8th June '12
"Excellent service, would use again and recommend."
J Webb, Thu 7th June '12
"The Dimple Pint Mugs
are really great. They are quite hard to find, but drinkstuff didn't let me down. They emailed me as soon as more came in. They arrived quickly and were well packaged. I would definitely order again. Thank you very much."
Anne Barton, Wed 6th June '12
"Good service, very good products, we particularly liked the polycarb tumblers
Andy John, Wed 6th June '12
"Hi your service was excellent, helpful and prompt."
Joanna Craig, Tue 5th June '12
"Very happy with service. Order arrived quickly. Well packaged and as described. Would certainly use again."
Mrs Diana Terrell, Tue 5th June '12
"Great product, very stylish. A birthday present for my son and he loved them."
Marie Harker, Tue 5th June '12
"Good communications, rapid delivery, easy transaction - thanks."
Nigel Tupman, Tue 5th June '12
"This was my first order and I was very impressed with the speed of delivery. One of the items was incorrect but the service I received when I called was superb and went beyond all expectations. I would definitely recommend them to others and use them again."
Claire, Tue 5th June '12
"Ordered a bottle stand
from drinkstuff.com, came within 2 days, great product and excellent service."
Martin Heap, Tue 5th June '12
Dawn Armstrong, Tue 5th June '12
"Very good service."
Neil Coultas, Tue 5th June '12
"The initial delivery was quick but badly packed and arrived broken, having been crushed by something heavy. Once I had made contact about this problem a new item was sent and received within a few days. Thank you."
John Lewis, Sun 3rd June '12
"Thank you A+++++++++++++++++ service A+++++++++++ goods, would recommend and purchase again."
Theresa, Sun 3rd June '12
"Great product, arrived within a couple of days which is cool cause it had to get shipped A++++"
Mick, Sun 3rd June '12
"A excellent and reliable service and the product is good value for money. Will definitely come back for more in the future."
Zoltan, Sun 3rd June '12
"Fast delivery, well packed and very good quality items. Just what I imagined them to be. Thanks drinkstuff.com."
Karel Diblicek, Sat 2nd June '12
"Was really pleased with my purchase of the Drinkstuff Cocktail Kit
, I got it to give as a gift and the person loved it as much as I did. Very fast delivery too and good price for everything that was in the kit."
Lindsey, Sat 2nd June '12
"Excellent product at a great price, arrived very promptly and does exactly what we expected and more, well done for providing an online service that not only delivers to Jersey but also deducts the VAT at the same time saving the customer the carry on of having to claim it back. Not enough retailers do this and we are absolutely made up with your service. Many thanks, Gerry."
Gerry Thomson, Thu 31st May '12
"Good customer service with excellent delivery of ordered goods (Caldura Fridges
). Delivered goods were very well packaged. Thanks!"
Steve Townsley, Thu 31st May '12
"Unbelievable service! Ordered for standard delivery on Friday afternoon; goods arrived on Saturday - thanks!!"
Maria, Thu 31st May '12
"Fast delivery and very pleased with quality of the Irish coffee glasses
Tracey Hutchins, Wed 30th May '12
"Very efficient service, ordered one day recieved two days later. My husband was thrilled with the glasses as they were part of his birthday gift.Highly reccomended."
Bev, Wed 30th May '12
"Very quick delivery and secure packaging."
Niki D, Tue 29th May '12
"Organised a lads poker night at uni only to realise a friend from home still has my other poker chips. Came on here and ordered the Luxury Numbered Suited Chips (500 Set)
which are excellent, really good quality. While here also bought the Deluxe Texas Hold' Em Poker Table Top
which is exceptional, again good quality. Especially for the price! Had a wicked night... and I ended up winning so made back the money I'd spent! 10/10! Would recommend to anyone."
Chris Smith, Tue 29th May '12
"Had all items in stock and delivery was on time. Brilliant service. No problems on products either."
Kunal Patel, Tue 29th May '12
"Thank you for your quick and efficient service, considering I ordered from abroad. The glasses I ordered were packed excellently, so they arrived in perfect condition. I will definitely use you again."
Mrs Kate Foley, Tue 29th May '12
"Wonderful glasses at such a great price. Came well packed and none were damaged in any way. I ordered them for my wedding in July."
Susan Moody, Tue 29th May '12
"Good item and good service. Asked for advice about another product, and received useful information. Hope to do business again."
Rob Guinness, Mon 28th May '12
"Just want to say that the speed of service from order to delivery cannot be faulted."
Tahir Ramzan, Mon 28th May '12
"Was happy with how quick the order was processed, dispatched and received. Thank you!"
Caroline Berndt, Mon 28th May '12
"Great selection, expensive cups"
Michelle, Mon 28th May '12
"Great service, all delivered in full and communicated with throughout - highly recommend."
Tim Tinker, Sun 27th May '12
"This product is exactly what I've been looking for! It's great. Its easy to use and very robust, plus it looks very stylish... Would definitely recommend this product to any one looking for an ice crusher for personal use... Also delivery was very fast, I am very satisfied with the all round service."
Mercedes D, Sun 27th May '12
"Well informed and helpful staff who were able to answer all questions - and did not sound like automatons. Items were sensibly priced. Website was easy to negotiate. Description and picture of goods were both helpful and accurate. Prompt dispatch and delivery. Fragile goods arrived intact in well packed cartons. I wouldn't hesitate to use the company again nor to recommend it."
Jean Simmonds, Sun 27th May '12
"Too good to be true."
Peter Hanton, Sun 27th May '12
"Really pleased - easy ordering and delivered in good condition."
Savita Ayling, Sun 27th May '12
"Completely satisfied the way my order was dealt with and the speed it was dispatched."
Fred Hollywood., Sat 26th May '12
"Completely satisfied with the way my order was dealth with and the speed it was dispatched."
Fred Hollywood., Sat 26th May '12
"Great thanks. Very happy with it :o)"
HR, Sat 26th May '12
"Had never used this company before but gave them a chance as they had the product I wanted as a present for a friend. Delivered when they said it would be and in one piece. Thank you and well done."
Peter Brown, Sat 26th May '12
"Brilliant service. Prompt delivery. A few items arrived damaged but one phone call and it was all sorted without fuss. An excellent company to deal with. Well done & thank you."
Sally Johnson, Thu 24th May '12
"Received the order very promptly, 1 item missing, telephoned and reported the shortage - there was no fuss the shortage arrived the following day - I would certainly use you again."
Glenis Noton, Thu 24th May '12
"The glasses are very good quality and just what I was looking for. They arrived very well packaged and in excellent condition. I will certainly use this company again. 88fred"
Ian Hayle, Thu 24th May '12
"I rang back after I received the poor quality shakers, the customer service replaced better quality shakers immediately for free, received next day. 5 star for customer service, please take off the poor quality products from your website if you already realised the problem. Will order more."
drinkstuff says: We're sorry that you had these issues Emma, and thank you for reporting them to us. Unfortunately we did receive a bad batch on this occasion, this has now been rectified with our supplier.
Emma, Thu 24th May '12
"This site is fantastic!!!!!!!!!"
Omar Lunghi, Wed 23rd May '12
"A 1st class optic bracket and well priced as well. Will complement my bar area very well indeed. Would certainly deal with again. Many thanks."
Peter Bell, Wed 23rd May '12
"Many thanks for your excellent service and items."
Vivienne Morgan, Wed 23rd May '12
"Thanks for the service, item purchased was as expected."
Graziella Gove, Tue 22nd May '12
"The glasses arrived quickly and safe. Could not wish for a better service. M. Knight"
Michael Knight, Tue 22nd May '12
"I've ordered from drinkstuff.com before, as we have our own Home Bar. All my orders have been dealt with quickly and the quality of the items ordered have always been top class and the prices are the best! I will happily continue to use this site for all my Home Bar needs in the future. I highly recommend this site to everyone!"
Beverley Barry, Tue 22nd May '12
"Goods that were ordered arrived in good condition."
Richard Lowe, Tue 22nd May '12
"Excellent service and very pleased with the products purchased."
Theale Sports & Social Club, Tue 22nd May '12
"Could not have been better packed. Massive amounts of packaging so needless to say the goods arrived safely."
Mrs P D Hoskins, Tue 22nd May '12
"The call handler was very polite and helpful. The call was handled effectively and efficiently. However, I was let down for 3rd party, being Yodel. I had already reservations regarding their service due to reports from Watchdog and other media outlets. The items were not to be found or tracked. However, on a plus I did eventually receive my order and I was more than happy with quality of the products, which I feel was reflected in the price."
Charlene Bradley, Tue 22nd May '12
"All the gear arrived promptly and I was able to have a cocktail night with friends. The equipment went down a treat and friends asked for the name of your site, which I quite happily passed onto them. As usual everything I buy from you is great quality and I have no hesitation in returning as a customer."
David Thompson, Mon 21st May '12
"Excellent service and product. Couldn't be better. A* all round."
Sue Brown, Mon 21st May '12