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Online since 1998
01763 264280
Online since 1998
0845 313 3352
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Only a small order (1 glass!) but we got great information throughout, quick delivery and excellent packaging to protect the glass."
Dave, Tue 9th August '11
"First time using your company and very pleased with the purchase. The description was spot-on, order confirmation and delivery date were provided very shortly afterwards and the items (glassware) arrived intact and very well packaged. Will use drinkstuff again."
Doreen Moran, Tue 9th August '11
"I recently had a minor problem with an ice crusher I purchased and after contacting customer services via email, in no time at all we had a responce and without any hesitation a replacement item was posted and received the next day. I call that excellent customer service and was more than expected but greatly appreciated!"
A V Kennea, Tue 9th August '11
"Very quick delivery and the barbeque is exactly as described."
Chris, Tue 9th August '11
"Pleased with purchse, wanted it for saturday night, good fun and good price."
Jackie Milner, Tue 9th August '11
"Excellent and very quick service along with keen prices and an easy to use website."
Richard Warman, Mon 8th August '11
"From start to finish an excellent firm to deal with. Easy to use website, all relevant information given on product and easy ordering. Competitive pricing and quick delivery with a 1 hour time slot given on day of delivery. Item well packed."
Julie Ratledge, Mon 8th August '11
"I received my order very promptly. I am very pleased with the product."
Mrs J Wheeler, Mon 8th August '11
"This is the kind of shop where I can find those odd, funny things that I cannot find in shops in this country (The Netherlands). Keep being fun!"
Juan María Carranza, Mon 8th August '11
"Ordered on a Monday delivered the next day...can't get better than that... Excellent service and just what I wanted...Thank you."
Colin Gowland, Mon 8th August '11
"What a great surprise to get the barstools I was looking for from Drinkstuff at a greatly reduced price from some of the major stores. Quick delivery and when we phoned looking for a missing screw we received a pack in the next days post. Would definately recommend using this company."
Linda Hamilton, Sun 7th August '11
"The response service and help from customer services was brilliant."
Paula Conway, Sun 7th August '11
"Couldn't be more satisfied. They were exactly what I wanted, the price was almost 1/2 of the nearest, cheapest, competitor; and I wouldn't have got them any quicker unless I went down to the store in person and forked over cold hard cash!! Next time I'm after glasswear, kitchenwear or the like, I know were I'll be looking."
Quentin Howarth, Sun 7th August '11
"Timely and efficient dispatch. Good product - exactly what I was looking for. Thank you!"
HRE, Sun 7th August '11
"Just as described. Quick delivery."
Adrian Goddard, Sun 7th August '11
"Ordered an Emporer bar which was delivered in a damaged condition. The customer services were VERY helpful and dispatched a replacement very quickly. The second item was delivered with a slightly damaged corner which we felt did not justify a full complaint as it sits out of sight from where the bar is positioned. We would recommend that Drinkstuff re evaluate their packing procedures and advise courier companies of the fragility of the goods so that future customers do not receive items in the same condition as we have experienced. I will have no hesitation in placing future orders with the company, as they have provided customer services far beyond any other companies I have dealt with in the past. "
Kevin Patterson-Jones, Sat 6th August '11
"Ordered an Emporer bar which was delivered in a damaged condition. The customer services were VERY helpful and dispatched a replacement very quickly. The second item was delivered with a slightly damaged corner which we felt did not justify a full complaint as it sits out of sight from where the bar is positioned. We would recommend that Drinkstuff re evaluate their packing procedures and advise courier companies of the fragility of the goods so that future customers do not receive items in the same condition as we have experienced. I will have no hesitation in placing future orders with the company, as they have provided customer services far beyond any other companies I have dealt with in the past. "
Kevin Patterson-Jones, Sat 6th August '11
"A good transaction."
Jon Petch, Sat 6th August '11
"Product as expect and quick delivery. Postage on the high side."
Tom Gunn, Sat 6th August '11
"The website is very informative and easy to use. The products I ordered were top quality, well-packaged and received extremely quickly by post. Thank you."
Helen Maguire, Sat 6th August '11
"Good choice and at a great price, items arrived promptly and not broken."
Christine Lowrey, Sat 6th August '11
"The service provided and goods delivered were perfect for our requirements."
Steve Mabbutt, Sat 6th August '11
"I ordered a batch of pint glasses and wine glasses. There were some breakages in transit, but these were replaced. Very happy with my order."
Richard, Fri 5th August '11
"fantastic..........looks brilliant...thank you so much..our bar looks wonderful everyone loves it even the cat..."
Jackie Woodall, Thu 4th August '11
"Very pleased with delivery and product."
Lynette Booth, Thu 4th August '11
"The barbecue I ordered had a issue with one of the grills. Drinkstuff staff were apologetic & dispatched a replacement part with 1 day delivery - PERFECT !!"
David Simmons, Thu 4th August '11
"Great value and top quality item. Super fast delivery and superb packaging. Do not hesitate to order from Drinkstuff."
Alan Anderson, Wed 3rd August '11
"I was very pleased with the price and the quality of these glasses, I intend to use them with coloured sand and led tea lights for table centre pieces at my wedding, they look lovely :)"
Mrs L Deans, Wed 3rd August '11
"Great prices and service. Will use again."
Nav Raman, Wed 3rd August '11
"The glasses were everything we hoped for, they arrived promptly and well packaged all at a reasonable price. We had a wedding last Saturday and the local farmer kindly lent us the use of his field so we didn't want to use glass glasses after the reception meal in case any glass pieces were left in the grass. Your plastic drinkware was just what we wanted."
Sylvia Wallen, Wed 3rd August '11
"Excellent service, will use all the time now."
Jill Fensome, Wed 3rd August '11
"I rang Drinkstuff to ask about their aluminium boxes of poker chips to see if it would be possible to use them for our charities new 100s club draw. The man I spoke to was so helpful, referring me to the box of chips that they had on special offer, which saved our charity money. The chips arrived within days and they are perfect for writing the numbers on and putting in a bag for the draw. Considering we spent such a small amount I was over the moon with the quality of the product and the service provided. Thankyou"
Bexley Mencap, Wed 3rd August '11
"I ordered some sparklers, it says burn for at least 10 second. I only seen 5 second and it was all finished! I can live with that, delivery and price were good and i purchased them on offer."
Amin, Wed 3rd August '11
"I'm always intrigued to find out what a new internet shop is going to be like. I was pleasantly surprised by everything about the order, from the price, through to unpacking all my new goodies."
Michael Joyce, Tue 2nd August '11
"Very impressed with the overall service."
Sean Knott, Tue 2nd August '11
"Great service, great price, and prompt delivery many thanks."
Maureen Keeble, Tue 2nd August '11
"Initial order was delivered incorrectly - wrong items delivered but to your credit this was rectified immediately and free of charge."
Paul Boden, Tue 2nd August '11
"We ordered a Link Neon sign, when the letters arrived there was a mix up with the letters. After three attemps and the excellent service from Laura Thomson our sign was finally able to be used for the surprise party we had planned. Would certainly recommend your site to others. "
Mrs J A Wall, Mon 1st August '11
"Very pleased with my order and the service. Everything was as expected and delivery was quick, I would definitely recommend Drinkstuff."
Susan Snow, Mon 1st August '11
"Ordered some pasta bowls on the Tuesday afternoon, and they arrived Thursday morning. Very fast dispatch. Very good quality bowls. Bargain price. Very well packed, so arrived safely. Will definiteley use again."
Darren Stent, Mon 1st August '11
"Excellent Experience!"
Simone Kilshaw, Mon 1st August '11
"The glasses arrived quickly when they said they would, one glass was broken. A quick phone call and the replacement arrived the next day first class post. An excellent service, many thanks."
George Hume, Mon 1st August '11
"This arrived very quickly. Product is of good quality and good size."
Helen Jones, Sun 31st July '11
"Very efficient customer service and products as seen on site."
Susan Cooper, Sun 31st July '11
"Excellent service and very good product."
Neil Anderson, Sun 31st July '11
"Excellent communication, kept well informed of order status, excellent product at a great price. Thank you."
Steven Hunt, Sun 31st July '11
"I bought a Guinness fridge from Drinkstuff, not only were they the cheapest but the delivery was superfast and it was well packed in another crate to avoid damage. Emails confirmed every step, very professional. Big thanks guys, am loving that cool Guinness in my conservatory."
Karl Scott, Sun 31st July '11
"Good service - speedy delivery. Product was well packaged."
Jason hails, Sat 30th July '11
"Goods ordered arrived promptly. Will use again."
Penny Wood, Sat 30th July '11
"Everything was perfect. Shipment was fast and the item was very well packaged."
Roberto Barbieri, Thu 28th July '11
"Good product and fast I love it."
Marco Jesus, Thu 28th July '11
"Absolutely fantastic items and the best prompt delivery I've had in a long time. Highly recommended to everyone."
Carl Ring, Wed 27th July '11
"Arrived fast, in one piece, I am very happy. "
Craig, Wed 27th July '11
"very good quality split shot glasses, quick delivery."
Lyd Bayley, Wed 27th July '11
"Good products, good service."
Patrick Tillotson, Wed 27th July '11
"Cinema seats delivered promplty and safely. Great product and design. One power supply failed on set up but new one delivered next day. Great service. Highly recommended."
Russell Grief, Wed 27th July '11
"Ordered stuff to make mojitos for my son's 21st birthday party. Items were great quality, very reasonably priced and delivery was within 48 hours. Excellent all round service."
, Wed 27th July '11
"Great service and product. Would like to be able to buy a white wine glass to match the Savoie glasses which we use for red at the same price."
Charles Polito, Wed 27th July '11
"Really fast delivery and fully kept up to date...thanks."
Alan Kinney, Tue 26th July '11
"Thank you, once again, for another order of great products delivered in what can only be described as record breaking time. I have made a few orders with Drinkstuff now, and have never been let down. And your customer service when I had a problem* was exemplary. I have no hesitation in ordering from your website, and will continue to do so. Also, the bonuses for reviewing products are great, and most welcomed. *The problem I had was that a friend tried to play"Gambit" at the Poker table, and managed to lose one of my 100% plastic cards in the process. Mailed in to the guys and girls at Drinkstuff and a replacement was found for me!"
Brendan Carroll, Tue 26th July '11
"I had been searching for this item for quite some time, everywhere was sold out, but expecting stock in soon! Came across this site, they had stock, ordered 2 on the Tuesday it arrived on the Wednesday morning.. What service, wish I had found the site 2 months ago!! Thank you."
Shirley Ferguson, Tue 26th July '11
"Good product, as described and fast service, that's all I need from a supplier!"
Dave Ray, Tue 26th July '11
"Very impressed with speed of service, product was better than expected. Good weight and balance of the glass."
Karen Novell, Tue 26th July '11
"The pump was dispatched and arrived quickley. This was soon assembled and placed into the bar. The pump was the final link for completion of the bar. We are extremely pleased with this product. Family an friends were very impressed. Thanks again for your great service."
Jacqueline Palmer-Davis, Mon 25th July '11
"Since purchasing this item I've had nothing but fun and lots of green eyed monsters hovering around, told them to get their own...thanks, and it is in constant use."
Robert Harland, Mon 25th July '11
"I have had a very good service from drinkstuff and there is a great deal of choice. Would like choice of delivery (maybe safe place to leave rather than courier) or collection from somewhere maybe."
drinkstuff says: Thank you for your feedback. The item you ordered went with Royal Mail and I am pleased you received this. It is always worth checking your local post office if it hasn't turned up within 2 to 3 working days. Royal Mail and DPD will always attempt to leave with a neighbour if you are not in. I hope this helps for future orders with us!
Val, Mon 25th July '11
"Thank you for the quick response to my order, i received it the next day and my glasses were perfect."
Esther Cormack, Mon 25th July '11
"Everything I received was great, only complaint is that the picture included a free pour spout which wasn't included in the pack."
Jade, Mon 25th July '11
"Once again , I was very satisfied with my glasses , and the speed in which they were delivered . My wife and I will definitely be purchasing from Drinkstuff again."
Gary Fryer, Mon 25th July '11
"We were delighted with our bar stools, we needed them really quickly and got them delivered in time. The man I spoke to on the phone was really helpful, the delivery really fast, loved the stools, were just as they were described on the website. I really cannot fault anything, will definately be ordering more stuff from Drinkstuff in future, fantastic."
Kay Palfreyman, Mon 25th July '11
"Excellent service from a first class company. Received my order less than 24 hrs later. Excellently wrapped and secure. I would recommend to anyone needing drinks stuff to buy from Drinkstuff!!! 5 stars !!!"
Derek M, Sun 24th July '11
"I ordered my goods prior to my return home.. as ordered, great items.."
Garry Murphy, Sun 24th July '11
"Placed order mid afternoon and the items arrived, beautifully packed and exactly as described, early morning the following day. Just how good is that! The measures were a little gift for friends who have just opened a bistro in Marsac, France. They are very pleased that I found just what they were looking for. Excellent company to deal with and prices are very competitive."
Myra Hodgkins, Sun 24th July '11
"Stainless steel playing cards arrived in great time and were well packaged. The cards are excellent. The case they sit in could be better as the sponge they sit in is now out of shape. Very efficient Drinkstuff."
Daniel Waterman, Sun 24th July '11
"I am very very happy with my order, thank you! Quick delivery, very well packaged."
Joanna Harvey, Sun 24th July '11
"Items were exactly as described and what we were looking for. They are well used!!! No hassle service and delivery was great. "
Steve Alldridge, Sat 23rd July '11
"I Found your website firstly to be excellent- easily menouverable, visually appealling and "easy on the eye". The checkout process was just as easy and painfree. You offer, in addition to the usualy payment methods, Paypal and Google checkout, which, in my book are two huge plusses. Prices were very good- as cheap, (if not cheaper) as I could find at other sites (e-bay included where sellers were beaten on price+delivery). Otherwise I would not have made a purchase here after all! Excellent, wide range of products- pretty much all you could ever want/need for your beer/bar/wine needs and fetishes! I will be back! Delivery, communication and despatch- Fast, efficient, and kept informed all the way. Could ask for better than that. Thanks for the excellent site and service. couldn't have asked for better. Keep up the good work. A VERY satisfied customer"
Kenyon Jew, Fri 22nd July '11
"Arrived really promptly, and later received an e-mail to check everything was satisfactory (which it was). Very pleased with my purchase."
Liz, Thu 21st July '11
"Quick delivery, good service - would definately use again."
Simon Miller, Wed 20th July '11
"Excellent prompt service. Very good product and competetive price."
Carol Hardes, Wed 20th July '11
"Thank you for the really quick delivery and excellent wrapping. We wanted some pint glasses that were quirky and different for engraving as presents, and these were just the ticket. Cheap and definately different. Will definately be back to order some more things. Thanks."
Craig Cunningham, Wed 20th July '11
"The sparklers were fantastic, I would definately buy them again, but the sombreas were the wrong thing my mistake. I ordered the wrong item so i sent them back and I am just waiting for the money to be refunded. But I would definately use drinkstuff again as the delivery of my goods was so quick and the website was very easy to use."
drinkstuff says: Thank you for the feedback, we received the returned item and you were refunded on the 19th of July. I hope this helps, Laura @ Drinkstuff.
Laura Attwood, Wed 20th July '11
"Quick delivery, very easy to put it up...soooooo pleased."
Fei Fei Ding, Wed 20th July '11
"We ordered items for our Sgts Mess Summer Ball which all arrived very quickly and very well packed. I ordered them on the friday and they were delivered to Germany on the Wednesday. Thank You so much for all your help. 5* service and great follow up customer service. Will reccommend to friends and colleagues."
Sue Cairns, Wed 20th July '11
"Despite being sent the incorrect glasses, the after sales service to correct the error was exemplary and swift - the correct order was received the next day, minimising any inconvenience."
Kevin Ryan, Wed 20th July '11
"I received my order in quick time and am really pleased with my purchase. Highly recommend to buy from, excellent service thank you."
Steve Gaden, Tue 19th July '11
"I received my ice tongs soooo quickly! They were just what I was looking for, although I didn't know they were called ice tongs, until I saw the picture. (I use them for serving food at buffets.) The quality is great and I will certainly be using this website again!"
Jacquie O'Grady, Tue 19th July '11
"The variety on the the website made shopping very easy. The service and delivery was fast and efficient. Two of my glasses broke in transit as the box divider didn't seem to be inserted properly, no major damage. I am very happy to continue shopping with Drinkstuff in the future."
drinkstuff says: Thank you for your feedback. We apologise for the inconvenience caused by this. Please see our email regarding the damages.
M. Foley, Tue 19th July '11
"We ordered a set of 4 bar stools, they arrived quickly and well packaged however when we unwrapped them one had a dent in the pnumatic riser. We spoke to drinkstuff and the said they would send a replacement part no problems! When it arrived they had sent a whole new stool! Thanks very much! Great customer service and highly recommended."
Ryan Cumner, Tue 19th July '11
"Extremely good service and value. These glasses were needed for a local event for the Frome Festival Week which was held in an old quarry in Nunney. However I have never received an invoice and as this was ordered by me as an individual for an organisation one is needed to claim expenses. I have emailed to ask for none but have had no reply. Any chance of it being done now?"
drinkstuff says: Apologies - we seem to have some issues with emails coming through to our sales address. I will send you your invoice immediately. Sorry for any inconvenience, Laura @ Drinkstuff.
Sue Innes, Tue 19th July '11
"Excellent product & value, fast delivery, very well packed, 5 star supplier, well done."
Nigel Mabey, Mon 18th July '11
"Excellent service and delivery. Would highly recommend ordering from this company."
Bernadette Slater, Mon 18th July '11
"Everything was as described and delivered within a week. Well done!"
M. Van Uffelen, Mon 18th July '11
"Arrived promptly and well packaged. Will be happy to order again in future."
Mike Shaw, Mon 18th July '11
"Excellent service, prompt delivery, would definitely recommend and service again, thanks."
Loraine Clarke, Mon 18th July '11
"Drinkstuff helped me save the day for a friend who was planning a party but had no shot glasses (gasp!). Received a super fast delivery of quality glasses at a great price. Party on!"
Mike McGrellis, Mon 18th July '11
"First class service - fast delivery, well packed, I will return."
Ralph Wooldridge, Sun 17th July '11
"Everything delivered as expected and on time which was key as my mate was flying out that day to bring it back to Qatar for my new home bar! Definitely would use again."
Paul, Sun 17th July '11
"Excellent customer service - Thank you again Chris! Helpful, informative. Willing to go out of his way to be of assistance. Promised to call me back - and actually did so! Delivery time with a one hour slot (not the usual 9-5). And it actually arrived within the first 10 minutes! I recommend highly. And I'm very happy with my little fridge."
Gina, Sun 17th July '11
"Product is ok. I bought the ice crusher for a party. Easy to use but not great result and after a while people stopped using it as ice didn't crush easily. I didn't expect any high performance object as it's very cheap and simple but slightly disappointed."
drinkstuff says: Thank you for your feedback Tania - apologies you weren't completely satisfied with the product. This is our low cost crusher however it should still function! I have put £5 onto your account for any further orders with us. Laura @ Drinkstuff
Tania, Sun 17th July '11

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