Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"What more do you want than good value and excellent service. Will buy from again without doubt."
Jan May, Wed 24th October '12
"I was blown away by the service I received when ordering some Premiere Home Cinema Seating
. I needed the order really quick so I telephoned drinkstuff and was put in touch with the manager of that area to check stock was there and had the opportunity to tell him how urgent it was and agree a next-day delivery. I then placed an order at 10 am on-line as we'd agreed, had a despatch confirmation at 11.18 am (yes, an hour and a quarter after the order was confirmed on-line!) and received the delivery almost exactly 24 hours later. Ok, so I was spending £3.5K, so you might expect a good service - but how often do those expectations not actually manifest into reality. But with drinkstuff, my expectations were surpassed and I wouldn't hesitate to use them again or recommend them to others. Oh, and the product? Excellent seating arrangement, pretty easy to slot together, looks great and is very comfortable."
Keith Evans, Wed 24th October '12
"Thank you so much for the prompt delivery of my order. I ordered a poker speed mat in red, I only needed just over 2m of it, so I ordered 3m. I was sent over 4m which is great, so I now have a spare in case of spillages! Thank you 10/10."
Chris Pawsey, Wed 24th October '12
"First time I have dealt with this company and found all products ordered to be of excellent quality, promptly delivered, and customer services very helpful indeed. Would certainly recommend using this company, and I will be using them again."
Sheila Martin, Tue 23rd October '12
"You guys are ace. I love all the glassware, you deliver really quickly, and everything is packed very carefully."
Nicole Kane-Maguire, Tue 23rd October '12
"Ordered this for a birthday present and received it really quickly and very well packaged. Great service. Thanks."
Paula Cummings, Mon 22nd October '12
"It was my first time using drinkstuff, the site was easy to use and my order arrived very quickly. I would definitely use them again."
Jo Gray, Mon 22nd October '12
"Many thanks for lovely glasses and very quick delivery after ordering. I will certainly visit drinkstuff again. Yours sincerely, Sheila Dodd."
Mrs Sheila Dodd, Sun 21st October '12
"Goods were of excellent quality and reasonably priced. Delivery service was excellent; I was kept informed of the status of my order and the goods were delivered within the promised time slot. Couldn't find fault with anything - well done!"
Barry Plumridge, Sun 21st October '12
"Good products, prices, communication and service."
Malcolm Boniface, Sun 21st October '12
"Needed some pint glasses for our wedding with only days to spare. All arrived next day wrapped in more bubble wrap than I have ever seen before. And the courier was good: texted me the delivery time early in the morning and arrived at the promised time."
Alistair Smith, Sat 20th October '12
"Initially, the wrong glasses arrived. I notified drinkstuff and their response was: Keep them - correct ones on the way. Everyone makes mistakes - the correct ones are lovely. Great service."
Neil Booth, Wed 17th October '12
"Goods arrived in good condition and promptly. Excellent service."
Maggie, Wed 17th October '12
"Been a regular customer for several years now, and keep coming back because drinkstuff offers a wide choice of products, all at excellent value for money prices and a fast delivery service, with delicate products securely packaged to arrive intact."
Nick Durnford, Wed 17th October '12
"Goods arrived very quickly and well packaged. Out of the whole order 99% of the glasses were fine, 1 glass had a slight flaw in it. I will use site again. It would be nice if you did Sangria glass jugs, I had trouble finding one. I am not sure how much need there is for them but I needed 3 for a glass painting project."
Thanks for your feedback Paul. We don't specifically do glass Sangria jugs, but we do have a wide selection of Jugs and Pitchers
which might suit you.
Paul Townsend, Wed 17th October '12
"Problem was that the pack was hard to open. I had to use a knife and I ended up scratching the plastic of the Glugstop. So now it's less attractive to leave on the bottle. Could it be made easier to open please?"
drinkstuff says: Thank you for your comments Vernon, we have passed on your suggestion directly to the manufacturer of the Glugstop.
Vernon Reynolds, Wed 17th October '12
"I was amazed by the vast range of good value glassware to choose from. Once I had selected my glasses, the ordering and payment process was simple. I was immediately notified that my order had been accepted and an indicative delivery date and time given. This was later refined, confirmed and met. The glasses were well packed and delivered in perfect condition. One totally satisfied customer. Thanks."
David Wood, Tue 16th October '12
"What excellent customer service. One of the Duralex glasses
(cheaper than Amazon!) I ordered had 2 small chips in the rim and I hesitated to call as I thought they would ask me to return it to prove what I said was true (involving the bother and expense of a visit to the office) I was wrong. They took me at my word and immediately sent me a free replacement which arrived a day or two later. Keep up the good work!"
L Minhas, Tue 16th October '12
"Excellent product and service. Would definitely recommend this site."
Carol, Tue 16th October '12
"The glasses we ordered arrived on the date promised and were as advertised. They were well packaged and all in one piece which is more than we can say for some suppliers, so well done and thank you."
Mr Howard Thorpe, Mon 15th October '12
"Product: Good product, sturdy case for poker chips. There is some variability with width of the inset frame for holding the chips. I have 13.5g chips which are the same dimensions as eg 11g chips, but they don''t easily fit in all of the case slots because of the variable width between the inlays. It is possible to take the inlays out and refix them appropriately. Delivery: I paid for express next day delivery which was carried out by DPD. I've had problems with DPD not being able to find my address in the past, but this is variable depending on the driver on the day. This time the driver simply gave up and left the box at a random house in the road: note that there are over 400 houses in the road. The DPD system was updated to state where the product was delivered, at which point we went on a search and rescue retrieval mission, but I feel this is inadequate given that we had (a) paid extra for the delivery and, (b) specifically stayed at home to await the delivery. I understand from speaking to someone on the telephone at drinkstuff that the driver didn't find anyone at home; this simply isn't true. I'd also jump at any opportunity to verbally insult the driver, because I know that he doesn't know where I live to come around and complain."
drinkstuff says: Thank you for taking the time to leave your feedback Simon, and we're sorry that you had this issue with the delivery of your parcel. We have passed on your comments to our courier to ensure this is dealt with appropriately at their end.
Simon Wooltorton, Mon 15th October '12
"Fast efficient service and received exactly what I had ordered. Would recommend drinkstuff."
Michael Baxter, Mon 15th October '12
"Items delivered within a good time frame. 1 brandy glass was broken upon receipt, I informed customer services and a replacement was received within a couple of days, so very good service. The only thing I would recommend is not to put the tealight in the bowl of the glass for delivery, as this caused the breakage."
drinkstuff says: Thank you for your feedback Linda, we have passed on your suggestions to our warehouse team.
Linda Crossley, Mon 15th October '12
"Very helpful tele sales team. Very good delivery information. Unfortunately one bowl was broken on arrival and I had to send some back as the size was not correct."
Mina Bonakdar, Sun 14th October '12
"This was my first order with drinkstuff and I was very impressed. Website was very easy to navigate, and prices very competitive. Order placement and confirmation was very fast, but the thing that impressed me the most was an email giving a time window on the delivery day. Everything was delivered on time, in excellent order and I am very happy. I will be using drinkstuff again."
Edward Ing, Sat 13th October '12
"Ordered 2 LSA champagne flutes, which were exactly as expected. Arrived on time and with no damages."
Peter Vella, Wed 10th October '12
"Looking for a plain, flat bar blade, I ordered 10 of these as a trial for a project. Needless to say I was impressed with the speed of delivery and the product is ideal. I will be ordering a box full next time."
Anon, Wed 10th October '12
"Fast delivery, great service. Good value. Recommend to all my friends. Thank you. Regards Elaine."
AA DIVA, Wed 10th October '12
"The speed, efficiency, service, quality and delivery of our glasses was excellent."
Keith Henderson, Tue 9th October '12
"Looks good, black finish suits the office well and it does what it's supposed to. Chill."
PhilP, Tue 9th October '12
"Organising the Oktoberfest for the Warrant Officers and Sergeants Mess is never an easy task however the service and quality given by drinkstuff was absolutely outstanding. I must thank Anthony Steel in particular as no task was too much and he made the entire process really painless. I will be recommending drinkstuff to my fellow Mess Members. Thoroughly deserving of a 5 star rating."
Andy Morris, Tue 9th October '12
"Order went through v smoothly. Product is as advised and described. Many thanks for your prompt service."
Tony Miejluk, Mon 8th October '12
"Great value for functional and iconic piece of cocktail kit. The party went with a bang! Fast, efficient delivery, items were well packed and arrived promptly."
Jane Oswin, Mon 8th October '12
"Absolutely great service, I ordered an undercounter Stella Artois
fridge all delivered on the day specified by the team. Definitely recommend these guys to anyone!"
Rhys Jones, Sun 7th October '12
"Very good product (tasting glasses
) at a sensible price to charge wine society members. Quick and efficient service."
Richard Ongley, Sun 7th October '12
"I must say that my order was dealt with very efficiently and the goods are first class. However they are of no use to me. I thought that the diameter of your glasses were 45mm and I wanted these to fit in some silver Art Deco frames for drinking Turkish tea or lemon tea. I will pass them on to a friend who has a bar. Many thanks anyway. Kind regards, Roger Adams."
drinkstuff says: We're sorry that the Hot Shot Glasses weren't right for you Roger. Any diameters for our glassware items are measured from the widest point.
Roger Adams, Sun 7th October '12
"Although some of the glasses in the order were broken, it was more to do in the way the manufacturer had packed the glasses in their original boxes as you packed these boxes well. The replacements were sent out very quickly and efficiently thank you. I will definitely use your company again."
Mandy, Sat 6th October '12
"All items exactly as described and are really good quality - especially for the price. I ordered Friday afternoon and items were delivered Saturday morning! Superb service."
Tobi Burek, Sat 6th October '12
"Had to phone company as I hadn't received the items. I was told they had tried to deliver them 3 times and if I wanted them I would have to pay another delivery charge. The opening days and hours were clearly displayed on the door and an alternative address for delivery, just close by. They even tried to deliver on a Saturday when we are closed. Declined the extra delivery charge and asked for my money back which they gave minus the delivery charge of course."
drinkstuff says: We're sorry that you had this issues with your delivery Jean. All our parcels are delivered on a domestic service and so we can't guarantee delivery during work hours. Our courier drivers are contracted to deliver the parcel to the address stated on the label, and while they are trusted to use their judgement when leaving a parcel, in the interest of the safety of a customer's goods we cannot guarantee that they will deem it safe to follow any instructions left at the delivery address.
Jean Barclay, Sat 6th October '12
"No nonsense ordering, very helpful on the phone, and speedy delivery."
Jonathan Leverett, Wed 3rd October '12
"I've recently built my own home bar in a garage conversion and I've found drinkstuff.com the best & cheapest place to furnish it with all the things you'd expect to see in a bar. I've made a couple of orders with drinkstuff.com and I have to say they have been a pleasure to order from. You always get great communication via email, and on the occasion I did have to phone up you get to speak to a person not a machine and that person was very professional and pleasant to talk to. I wouldn't consider going anywhere else now for all my bar requirements!"
Jim, Wed 3rd October '12
"Thank's very much to the staff of drinkstuff, I was very happy with how you packed the glassware. Brilliant, will order more things in the future."
Andrew Oliver, Wed 3rd October '12
"Very good website, also called and staff are excellent."
Neil Williams, Wed 3rd October '12
"Great service and quick delivery... will def use again in future."
Carol Wink, Tue 2nd October '12
"Really fast delivery and the item is great. Thank you so much!"
Katie Clements, Tue 2nd October '12
"Absolutely no hesitation in recommending this company; first class service and product in every way. The acrylic glasses
are for our motorhome - will be perfect! Thanks!!"
Jo Bersee-Mills, Tue 2nd October '12
"More than happy with customer service, had a broken glass in a pack of six but it was replaced and arrived next day intact!"
Mrs Janet Hopper, Mon 1st October '12
"Order this product for a friends leaving present. It arrived the following day as stated and at the time stated. This was a fantastic gift however the only thing I would say is that it could have been packaged a little better."
Leena Mistry, Mon 1st October '12
"Very pleased with the quality of the champagne flutes
and the super fast delivery. Cheers!"
Sally, Sun 30th September '12
"Order delivered really quickly, and packed to perfection. Glasses are a present, and look lovely."
Christine Chesworth, Sun 30th September '12
"Ordered and paid for one day, glasses arrived the next. Nice touch with e-mail advising of delivery. Will use again."
Bijou Bottles Ltd, Fri 28th September '12
"My son runs a pop-up burger and cocktails firm (The Young Pretenders) in Holland. He needed some English style beer mugs
and I was tasked with getting them. After an internet search yours was the very best option and so I ordered. I am glad I did because you more than met my expectations and the mugs are being used in Amsterdam this evening."
Patric Baird, Thu 27th September '12
"Great range of quality products at reasonable prices - found a professional frying pan
for my new induction hob, stylish and practical spice rack
, colour coded chopping boards
and even little cocktail items
which are ideal for an adult's Christmas stocking. Enjoyed browsing their website and will return next time I need something. Customer service
outstanding. Helpful staff when I placed the order. E-mail to confirm date and time slot for delivery (very quick). Wrong spice rack delivered first time but a phone call produced sincere apologies and swift delivery of the correct item. You can''t fault them. Will definitely use again."
Helen Cole, Thu 27th September '12
"Was disappointed with the length of time this took to deliver - not drinkstuff's fault as they tried to sort it out, fault lay with carrier. When item received was slightly bent but didn't have the heart to send it back as it was already late for a birthday present so fixed it ourselves."
drinkstuff says: We're sorry for all the issues you had with this order Sue. If your items ever arrive to you with some damage, please don't hesitate to get in contact with our customer services department. Please see our email to you regarding this matter.
Sue Wild, Wed 26th September '12
"Pack of stainless steel drinking straws
arrived 2 days after dispatch. Excellent service and product as described. Email updates on order progress."
Ray Wilkinson, Tue 25th September '12
"I was a bit dubious at 1st, as I have never ordered from this website before but the items that arrived were in immaculate condition and it looked like proper professional equipment. I shopped around and all department stores - even Tescos sold cocktail shakers on their own for the same price but weren't as nice looking / solid as this one. I got the whole lot with the little cocktail recipes booklet for a really really good price, and the delivery was just in time for my brother's birthday (as I bought it for him). I will defo use this website again!!"
Chloe, Tue 25th September '12
"Well done to you, having arrived back from holiday to my parcel that had been delivered while I was away I found that a pack of the glasses were missing. I read on my invoice that you have to ring about missing items within a time scale which I was out of due to holiday, but nevertheless I still called and your staff couldn''t have been more helpful, they put the missing items in the post no problem and they arrived within a couple of days. I have since recommended your site to quite a number of friends so hopefully you will get orders from them. A very big thank you to you & all the staff."
Janet Jenkinson, Tue 25th September '12
Lynne, Tue 25th September '12
"I was amazed by the range of glassware available from the company and I had no difficulty in finding exactly what I wanted. I didn''t book an express delivery but the order arrived in a couple of days or so. The order was for a total of fourteen glasses, of which six were in a dedicated carton inside the main box. The remainder were all individually packed in copious bubble wrap and the empty space in the carton was filled with air bags. I think I could have thrown the box down a cliff without there being any breakages. The glasses, whilst not being expensive ones, are all beautifully finished with all nicely rounded edges etc., giving a feeling of high quality beyond the price I paid. The entire experience with this order was very good indeed and I recommend this company to anyone wishing to obtain virtually any type of glasses at a reasonable cost with first class service."
Roger Withenshaw, Tue 25th September '12
"Really happy with my order, great value for money and a very speedy delivery, thank you."
David Milligan, Tue 25th September '12
"I am super impressed with my order! I was informed from purchasing the status of my order and even to the point where they gave me an hour time frame for delivery (which was completely accurate!!!) Very happy with the product - good quality and my friend was chuffed to bits with her gift!"
Niki, Tue 25th September '12
"Thank you for your service. Although I did not get all my order at one time. I phoned and provided the information which was missing, and the order was resolved without any hesitation. Thank you again."
Mrs S Kelleher, Mon 24th September '12
"Excuse my English, this is not my native language: I ordered some drink stuff for my boyfriend in France. It was a real pleasure to order from this site, specially because they told me my order will come in one week, and I had my stuff after 3 days! A quality service provided by a quality team, just as polite as English can be. Greetings from France!"
Helene, Sun 23rd September '12
"I received my Layzee Spa
quickly and it's the best investment I have ever made, the kids and myself are in there every day, it is great. I would definitely use drinkstuff for any further orders, thanks guys."
Vanessa Palmer, Fri 21st September '12
"Easy no fuss to place order and excellent delivery service."
Lynn Ackroyd, Fri 21st September '12
"Quick delivery, good condition, overall pleased with the service."
Nick, Wed 19th September '12
"Would like to thank u for the excellent service. Optics
already up on the wall, look brilliant will certainly shop again with drinkstuff, cheers, Cliff."
Cliff Harries, Wed 19th September '12
"We ordered some spa filters
on a Sunday afternoon and were astonished to receive them on the Tuesday. Very well done."
John England, Wed 19th September '12
"Item arrived very quickly, and very well packed. Already had positive comments on the mini freezer
from visitors. Very pleased. Many thanks. Cermal"
Colin Mortimer, Wed 19th September '12
"I would recommend lay z spa
- kids loved it and every bit as relaxing as any fixed hot tub I've been in. Back up service is brilliant I had a fault with my pump and the company was easy to deal with, no waiting in queue to getting talking to helpline and brand new pump sent out immediately. I can't praise this company or lay z spa
Andrew Connolly, Wed 19th September '12
"Lovely product. Exactly as advertised. Prompt delivery would definitely use again."
Julie McBride, Wed 19th September '12
"I am American, but I am living in the Netherlands for six months. None of the European friends I've made have ever used red solo cups
(or "American party cups
") before, so I decided to show them what beer pong and flip cup are all about. I received the cups in a timely manner and am excited to use them tonight. Thank you, drinkstuff!!"
Erin Phillips, Tue 18th September '12
"Although demand for flair equipment is low in this country as a flair bartender I would appreciate a broader selection to choose from. e.g. bar blades, Flairco bottles, DVDs etc.. Overall though good service and would use again."
drinkstuff says: Many thanks for your comments Luke. We always appreciate suggestions for additions to our product range, it's good to know what is in demand so we can help source it and introduce it to the people that require it.
Luke Kendall, Tue 18th September '12
"This was ordered as a birthday gift for a friend. The package arrived quickly although the delivery driver did not knock or ring the bell, I happened to step outside and saw it on the porch. The box was wrapped very well and in good shape when it arrived. The gift recipient was thrilled with the gift and is interested in similar items."
David Winstead, Tue 18th September '12
"Excellent service, prompt delivery. Two of the items and a small leak as sometimes happens and were instantly replaced without hassle."
Alasdair Murray, Tue 18th September '12
"Many thanks to Lauren for going out of your way to resolve an order error on my side. Very professionally handled."
David Hearn, Tue 18th September '12
"Very good service and quick delivery. Glasses came packaged really well - there was a box in a box full of bubble wrap. Products were awesome, thank you."
Lucy, Mon 17th September '12
"Great products @ good prices. Would recommend to anyone. Some truly awesome products on here."
Mike McHugh, Sat 15th September '12
"Product was great, service was great (did what it said on the tin)."
Brian Cotterill, Sat 15th September '12
"Good product. When that glass of white or rose wine is not cool enough, just pop one or two pink elephants in the glass. There's no dilution, as with ice cubes. Brilliant!"
Jean M Buchan Webb, Fri 14th September '12
"Great prices and fast delivery, loving my new cocktail making kit
P Heselwood, Thu 13th September '12
"Timing of delivery as well as the time, effort and diligence put into individually wrapping each item in my order was nothing short of miraculous, I cannot thank you enough."
Chris Muldoon, Wed 12th September '12
"Absolutely love the plastic shot glasses for jaeger bombs
, can't wait 2 use them next weekend on our 90s weekend at Butlins Skegness, bring on the jaegermister n red bull woohoo."
Amanda Griffin, Wed 12th September '12
"Good communication and quick delivery - it's all we ask for!"
Gary Jeal, Wed 12th September '12
"Very good company, had an issue with amount sent and customer service
fixed this straight away."
Tracey Winterson, Wed 12th September '12
"Excellent service all round. Kept up to date with delivery slots. Very pleased with product. Would recommend and use again."
Kim, Tue 11th September '12
"Good value for money and good customer service updates about delivery. Fast delivery service."
Tasneem Hussain, Wed 29th August '12
"Love my items and great prices quick delivery and well packed. Thank you."
Cristine Foster, Tue 28th August '12
"Excellent customer service and super quick delivery."
Vicky Baker, Tue 28th August '12
"We ordered the above Spa and although we were given wrong information initially about the delivery date, and then the wrong Spa was sent, as soon as we spoke to the customer services at drinkstuff they arranged collection the same day and arranged a Saturday delivery of the correct Spa. We really appreciated that as it meant we could get the Spa all set up in time to enjoy the rare nice weather we had that weekend. Well done for sorting out."
Mark Butler, Tue 28th August '12
"The cocktail shaker set
I wanted was out of stock, but I received an email a few days later to say it was available again, and the set arrived promptly and at a very good price. It was sensibly packaged to prevent damage in transit. As it was a gift, I tarted the packaging up a bit. It was a hit with the recipient!"
Jude, Tue 28th August '12
"My item was out of stock. I was e mailed within a week that it was available. The order was handled efficiently and despatched quickly. E mail communication re. delivery time was good. 12 glass items arrived on time, well packaged and in perfect order. I will use this company again."
Mrs Susan Wake, Tue 28th August '12
"Delivered on time and as required."
P Baybutt, Tue 28th August '12
"Hi, very pleased with your service, however, I had to have my order delivered to my daughter in UK because you delivery charge to Spain was very very expensive, I think around 30-pounds which I felt unreasonable for such a small and lightweight package. I would be interested in your comments. John D."
drinkstuff says: Thank you for your comments John. Our delivery charges reflect the prices given to us by our courier - because of the geographical restrictions of most UK couriers the prices are given per parcel, regardless of size.
John Drummond, Mon 27th August '12
"I am very pleased with all of my glasses from you. A very quick service and beautifully packaged. I will not hesitate to recommend your site to friends and family, and will certainly use your company in the future. Thank you for a very pleasant experience."
Mary Driver, Mon 27th August '12
"I was worried about using a site I have never heard of before. But the service was brilliant. They emailed me the day before to advise me that my package will be posted out the next day. They then email me during the day to advise what time my package will be arriving."
Fiona, Mon 27th August '12
"Excellent service! Bought the son of habichi bbq
for our friend for his birthday over the bank holiday. Our friend was absolutely delighted with it, does what it says on the packet, it ticked all the boxes, great price, just what every bloke needs. The service was superb, despatched the very next day free of charge via courier service, whom I must say were very courteous and efficient. I have no problem recommending buying from drinkstuff, very impressed with everything!"
Patricia Cole, Mon 27th August '12
"Good delivery service, no breakages, very satisfied."
Mrs K Rogan, Sun 26th August '12
"Very happy with product and delivery."
Steve Orchard, Sun 26th August '12