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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Delivered quickly and well packed. Glasses are of good quality and so far are surviving the dish-washer"
Michael Trim, Sun 15th January
"What a great company, fast delivery and glass items well packed. 5 star"
David Goss, Fri 13th January
"Great ice bucket, I ordered before Christmas, it arrived just in time for me to use over Christmas, ideal with grips, stored in the lid."
B.s.Sandhu, Fri 13th January
"items were good value for money, unfortunately the courier service let you down as wasn't delivered next day as requested. refund on postage & apology was given very quickly."
Sara D''Arcy, Thu 12th January
"As a restaurant we buy various cocktail making items and find that Drinkstuff is a one-stop shop for all our requirements. Fast, reliable and value-for-money"
Krimo, Thu 12th January
"We ordered our bowls by express delivery as we wanted them on time for an event but they were not delivered until the next working day as the depot had not received them from your company. So we then wasted 12.99 delivery charge. We would like a refund."
Drinkstuff says: We encourage all our customers to contact us in the first instance if there is an issue with any part of their order. We can see no contact has been made. We will contact you directly to resolve the issue.
Angharad Piette, Thu 12th January
"Lovely products at a great price. One was slightly damaged and a new one was sent out straight away with more cups. I will definitely be using drinkstuff again. 5 ☆☆☆☆☆"
Caroline, Wed 11th January
"My order arrived damaged, so I emailed to enquire about a replacement or refund, the next email I received was to say a new one had been dispatched and there was no need to return the damaged one, the freeze mugs are excellent as well, good quality and great to drink from"
Jake, Wed 11th January
"Parcel arrived promptly and in good condition. Not opened yet as bought for someone else. Drink stuff is always good to buy from."
Mrs M Macfarlane, Wed 11th January
"Great selection of products . Always something quirky to add to our basket . Delivery is really fast , well packed . Our daughter really enjoyed her cocktail shaker on New Year's Eve . We regularly order from this site and have used everything . The rocking whisky glasses were great fun ."
Paul hamilton, Wed 11th January
"Ordered some glasses they arrived well packed and very quickly, so would definitely use these guys again."
Jon, Wed 11th January
"Fantastic prices and service especially over Christmas period. Thank you"
Sally, Tue 10th January
"Great products, swift service, easy to navigate ordering process. Many thanks."
James Bettany, Tue 10th January
"Love the goblets, plenty of compliments at my New year party. Well packed and speedy delivery, very happy! :)"
Elaine, Tue 10th January
"Love the goblets, plenty of compliments at my New year party. Well packed and speedy delivery, very happy! :)"
Elaine, Tue 10th January
"Excellent glass for presenting an Irish coffee."
Brian Clemons, Tue 10th January
"Glasses were as expected. Delivery service excellent; fast and punctual."
Barrington Bowie, Mon 9th January
"Found drinkstuff through their Amazon listing. Order arrived in the stated time frame, a small query dealt with promptly and without quibble. Would recommend."
Chris, Mon 9th January
"I ordered some wine racks at a great price. Other websites were selling the same item for a significant premium. Very high quality wine racks for the price point, very well packaged, great comms and speedy next day delivery with tracking info provided - overall I am extremely pleased with the great level of service I received from drinkstuff. Many thanks."
Ciaran Hampton, Mon 9th January
"Exactly what I was after. Great dishes, on time and in good condition. The delivery guy was also very careful - a rarity it has to be said these days!!"
Paul Herbert, Mon 9th January
"Exactly what I wanted and at a fraction of the cost I could find them anywhere else. Great quality and prompt delivery. Couldn't ask for more."
Alex Burns, Mon 9th January
"It's very hard if not impossible to come across a company with excellent customer service in this day and age, you went above and beyond that to insure I received my order & in time for Christmas. Thank you all"
Graham Hall, Sat 7th January
"Delivery has been much quicker than expected. Items are perfect, as well as the service. I recommend drinkstuff."
Giovanni, Thu 5th January
"Superb customer service, when one glass arrived shattered l rang them and a replacement glass arrived very promptly and intact. Thank you"
Sarah buckle, Thu 5th January
"After the first delivery did not arrive the customer service was very helpful and efficient. The order was resent and arrived promptly. Will happily use the company again and highly reccomend."
ian speirs, Wed 4th January
"Loved all my products, will shop here again."
Annette, Wed 4th January
"The glasses were just what I was looking for, they arrived on time and in good condition, very happy with the product and service."
Graham Unwin, Wed 4th January
"Excellent wrapping, shipped and delivered on time. No breakages. Very happy with the product."
THOMAS ROWDEN, Wed 4th January
"Excellent Service. Thank you"
Emma Hindley SFM Security, Wed 4th January
"Original order arrived promptly but two items had broken in transit. Replacements were speedily despatched and arrived within 48 hours."
John Bruce, Wed 4th January
"Delivery as quoted, packaging excellent and very pleased with the products."
Margaret, Wed 4th January
"I ordered from here for the first time, it was very easy to order from and my order arrived very quickly and was well packaged! When I opened my order there was an item missing, I sent them an email to ask was it being sent separately as it was on the order form but not with my order they sent an email back apologising and sent they would send it immediately! It arrived very quick! Excellent service, I will definitely be ordering from here from now on! Xxx"
Rebecca Balmer, Wed 4th January
"Excellent service, ordered optics only a few days before christmas & arrived exactly on time, great product very easy to fit & use. Would recommend to anyone"
Dennis Hutchins, Wed 4th January
"I was really pleased with the cocktail hamper. It was a gift for a friend who loves cocktails. She was delighted with it. It was beautifully presented in a wicker hamper and is excellent value for the money."
Elaine coton, Tue 3rd January
"Cocktail kit arrived but sadly the glasses were damaged. I rang customer service and the guy was extremely helpful even though he explained he wasn't from customer service, he was from another department but was covering some calls with them being extremely busy. He assured me he would sort everything out for me and that he would call me back as soon as possible and that he would make sure ''Santa delivered his present in time for Xmas''. He rang me back within half an hour and had arranged for some glasses to be sent to me the following day and they were actually bigger and better glasses than what were originally sent to me. All this help was extremely appreciated and I have recommended your company to others. And thank you to the guy (Peter) for helping me so much. Sheri x"
Sheri Gorman, Tue 3rd January
"Product - great quality & arrived quickly. Communications with seller clear & helpful."
Jo, Tue 3rd January
"Ordered my goods delivery was as stated...excellent stress free service."
C Househam, Tue 3rd January
"This is my second order from Drinkstuff. Their website is easy to use and to select the items required. Very prompt delivery and excellent product, received complete and well packaged without damage to product. We are a manufacturer of site dumpers and use the glasses ordered for meetings and visitors. Very good range of products available but so easy to match up with items we had previously purchased more than 5 years ago."
Thwaites Ltd, Tue 3rd January
"In all of the orders I have put through Drinkstuff I have never been let down on quality, delivery or service. Nice to use a company these days that you can rely on."
Brian Jones, Tue 3rd January
"I'm so happy with my order and the delivery was fast, thank you"
Emmeline, Mon 2nd January
"The manhattan cocktail set was great. The delivery time and packaging was excellent as well. The whole service supplied by drinkstuff.com was faultless. So pleased with my product does exactly as described. Thank you for a brilliant all round service."
Nick Clark, Mon 2nd January
"Brilliant!!!!! Posted asap and excellent quality"
Jo, Mon 2nd January
"The bottle I ordered arrived quickly and was exactly what I had hoped for. Great customer service helped with some shipping trouble I had on my end."
Andrew Smith, Mon 2nd January
"Just what I was looking for. Ideal for any party!"
Sandra Higgs, Mon 2nd January
"Order arrived very quickly, unfortunately one glass was broken. This was replaced by the next morning. So very pleased with the service and the product."
Mary Chapman, Sun 1st January
"Ordered my carousel a couple of days before Christmas and was so happy how quick it arrived. Quality product, so well packaged and was perfect over the holiday.....still using it! Quite good looking too, beats the cheap ones on the market. Great company to do business with and would highly recommend them. If I need anything else I'll be back. Thank you."
Christine Neale, Sun 1st January
"Great price for Italian style, glass espresso cups. Bought after I saw similar ones in a local Italian restaurant in York. The cups were the perfect size to fit under the stove top Italian espresso maker. Very ''mad-men'' esque and a great price. The cups were also extremely well packaged and came exactly when I expected, even during the busy pre-Christmas delivery period."
Catherine, Sun 1st January
"Great service. Really happy with product."
Mark, Sun 1st January
"Pocket sized book with a wide range of cocktail split into sections by the base of the drink. Great, fast service too around Xmas."
Matt, Sun 1st January
"No hassle service, delivered when said, great set of 12 mini cups - excellent! Would definitely order from here again. Thank you"
Lynn Norman, Sun 1st January
"Came in time for Xmas which was good. Nice glasses. Big choice on website. Thanks"
Yvonne green, Sun 1st January
"Package delivered safe and securely. Cocktail making set neatly presented in it's own robust storage tube. Storage tube was one of the main reasons I purchased this item as I was aware of all contents inside need to be stored compactly after use. A good looking set overall"
Dominic Pugh, Sun 1st January
"Easy to navigate website. Very informative confirmation emails. Great delivery time, especially considering the time of the year near Christmas. The quality of the products was surprisingly great. As I was slightly worried because the price was really competitive, but each item we bought was really good quality and for the first time in my online shopping history, I have no complaints at all. This was my first time using drinkstuff. It won't be my last."
Joseph, Sun 1st January
"This company was one of the few who could provide exactly what I wanted. The jars arrived very well packaged to protect them from damage and are exactly as expected and of good quality. Overall I am really pleased."
Dave Deakin, Fri 30th December '16
"Very good and precise."
Ivano, Thu 29th December '16
"Really good quality ,although all my order was not sent phoned straight away and sent out very quickly very pleased"
Debbie obrien, Wed 28th December '16
"drinkstuff is my go to place for all my home bar equipment. I've been slowing adding to my collection over the years and they have never failed with the quality and variety of stuff, at a very good price. Couldn't fault the service either. Top notch! Keep it up."
Sandra, Wed 28th December '16
"Really pleased with the quality and speed of delivery. I would highly recommend this product."
Katie Thomas, Wed 28th December '16
"Could not find short stemmed champagne glasses in shops and felt I was taking a bit of a risk using unknown website but turned out very well. Glasses are just what I wanted and arrived in time for my party, which was quicker than expected as left it late to order. Highly recommend this website."
Jan Thorne, Tue 27th December '16
"Packing was correct and on time."
u.wijesinha, Tue 27th December '16
"Intended for a present in Dubai so not yet used, but similar to others we have tried which all perform exceptionally well."
Jim Hennessy, Tue 27th December '16
"My Glencairn official whiskey glasses were very well packed and arrived safely and on time. Fantastic. I am very pleased."
Jayne, Tue 27th December '16
"Bought this for my son to have in his bedroom as he likes his cokes and pop nice and cold. Also really quiet and does not disturb him at night. Really pleased."
Mrs H, Tue 27th December '16
"Great choice online. Considerate and safe packaging. All in time for Christmas Day. Does what it says on the tin. Everybody pleased with the glassware. The Viking Horn was a particular hit, coupled with a pack of ''Einstok'' beers. Happy New Year."
Mike Reid, Tue 27th December '16
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Pamela, Mon 26th December '16
"Good quality cocktail sets for the price. Ordered two for christmas gifts. One was missing a 50ml measure but did not have time to follow this up before Christmas. Communication good and delivery reasonable price and speed."
Emma McIvor, Mon 26th December '16
"Just what I wanted to make my cocktails. Already made some today on Christmas Day. Everyone thought they were fab. Friends are ordering from the same place. Came on time and well packed."
Karon Hartley, Sun 25th December '16
"A great service and we are delighted with the glasses . Many thanks."
Sue Slack, Sun 25th December '16
"Product was well packed and arrived a day before it was expected. Great service."
alan, Sun 25th December '16
"first class service ,quick and well packaged. Was not disappointed either. Great quality. This is a present for friend who will have many hours of fun and so will her customers as she owns a bar."
kat, Thu 22nd December '16
"Making cocktails over Christmas. Thought I would try some different ones but can't get ingredients from the high street. Lost for choice at drinkstuff. Order arrived three days later. Excellent. Certainly will be back for more."
Keith Pye, Thu 22nd December '16
"Excellent."
john hayton, Tue 20th December '16
"We brought a cocktail set and glasses as a Christmas present. One of the glasses arrived chipped and 2 others were blemished. These were all replaced within 3 days with no questions. Thank you."
Geoff Cleaver, Tue 20th December '16
"I have used these guys before and they remain first class for both product and service. Items arrived very quickly. The products are good quality and competitively priced. Well package delivery."
John Green, Tue 20th December '16
"Can not fault drinkstuff after my first order. There was a slight delay in delivery and they called and told me. Then the glasses arrived the next day. I wouldn't hesitate to re-order."
Mike Simons, Mon 19th December '16
"Very helpful and prompt reply to correspondence, no quibbles very happy with glassware and look forward to putting them to use. Delivery was very quick and I was very happy with overall purchase despite carrier damaging them they were replaced within a couple of days. Easy transaction. Thank you."
Angela, Mon 19th December '16
"The glasses look stunning and contemporary. Just one glass top had slight glass mound finish not too smooth. Good collection to have."
Amit Agarwal, Mon 19th December '16
"All good Thank you."
Denise Larner, Mon 19th December '16
"The very best customer service I have ever received from a company. This, coupled with their very efficient website, means I would highly recommend this company to others."
Sarah Robinson, Mon 19th December '16
"Ordered 6 Brio champagne glasses for my Auntie for Christmas. Arrived in the time stated, well boxed and in time to give them to my Auntie. She absolutely loved them. Great service and decent price. Glasses felt sturdy and elegant."
Laura H, Mon 19th December '16
"Everything happened as they said it would! 100% !"
John roberts, Sun 18th December '16
"Love the single candle (cognac) glass holders I ordered. Arrived quickly and packed safely."
Tabitha Parlett, Sun 18th December '16
"I ordered four old fashion tumblers and four matching wine glasses. The glasses arrived promptly however the wine glasses were not wrapped at all and there of them were broken on arrival. I sent an email and a photo to drinkstuff who sent out a replacement for the damaged items the next day with next day delivery. They instructed me that the damaged items did not need to be returned as the photo was sufficient. This saved me time hassle and money. All in all great service and good products."
Matthew, Sun 18th December '16
"Quick delivery, good communication, happy buyer."
Suzanne Harvey, Sun 18th December '16
"Bought some xmas gifts for my partner, they are lovely and i know he is going to love them! Easy to order and quick delivery! Thank you! Will defo recommend to family and friends!"
Amie squires, Sat 17th December '16
"Excellent product and customer service. Thank you"
KIM GODDARD, Fri 16th December '16
"Great purchase. Securely wrapped and delivered in good time. Well done."
Roger Blick, Wed 14th December '16
"Glass mugs that doubled as mulled wine glasses, tea glasses and coffee mugs. Very good value and well packed. Dispatched and received within stated time. Thank you."
Zeynep Ozbek, Tue 13th December '16
"My delivery arrived today, as promised. Delighted with the choice, service, quality of the product and your choice of courier. Thank you. This is the second time I have ordered from your company and both experiences have been excellent, so will be ordering again and recommending you to friends and family."
Janet Anthony, Tue 13th December '16
"Speedy delivery, packaged well and great value for money. This will come in really handy for the Christmas cocktails."
Lynette, Tue 13th December '16
"Full marks to drinkstuff, easy to order, good price, prompt delivery and great product. Love these Spanish Gin and Tonic glasses, just the thing to take me back to last holiday during this dismal winter weather."
Paula, Mon 12th December '16
"Excellent customer service. Helped with additional order and called to check all was well. Lovely products, make superb gifts. Definitely recommended."
kerrin leader, Mon 12th December '16
"Your company is very good at describing items and the service is excellent would definitely buy from you again."
J van haaren, Sun 11th December '16
"Nice glasses, one arrived broken but I was sent a replacement immediately. Very impressed all round."
Wendy Musgrove, Sun 11th December '16
"Yes, I was pleased with the Cocktail Set, it was for a Xmas present."
Mrs Carol Shelley, Sun 11th December '16
"Ordering for my son who works erratic hours is difficult especially since I live in Italy. I found the service excellent and when I had reason to call the company the lady could have not been more helpful. Would not hesitate to order again. Many thanks."
Elizabeth McIntosh, Sun 11th December '16
"I ordered a teardrop teaspoon, muddler, scoop, strainer and measured. They were reasonably priced and of good quality. So I am very satisfied there. I was less happy with the packaging of the goods and when I fed that back drinkstuff staff acted on it, told me they would bring up the matter with despatch and without any request, refunded my postage. So full marks for quality goods and after sales support."
Margaret Davy, Sat 10th December '16
"Arrived within the estimated delivery date. I ordered some tall cocktail glasses, worth every penny."
Julia Neale, Sat 10th December '16
"Delighted with the pint glasses."
John Davies, Thu 8th December '16
"Delivery to Bulgaria quick, well packed very efficient. Definitely use again."
Robert dickinson, Thu 8th December '16

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