Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Thanks for my 6 x 125ml wine glasses. Just what we needed after Xmas. Speedy service and product great - except, one of the glasses (out of the boxed 6) is slightly inferior, in that, on the eye it looks like the top of the glass and down the side is damaged and could cause you to cut your lip but when you actually run your finger over it, its actually in the glass.Probably not good to give to guests though. Kind Regards amanda. ps glad I found your website , excellent."
drinkstuff says: Thanks for letting us know Amanda. We will of course replace this glass for you without question.
Amanda Dockerty, Tue 6th January
"This was replacement order for some items missing from original parcel. when I phoned up to query my missing items there was no fuss...my missing items were sent immediately on next day delivery and I was very impressed with them on arrival...lovely quality and amazing customer service. I have used this company in the past and will continue to use them in the future as the products and services are great."
jane woods, Tue 6th January
"Thank you for such prompt delivery. I was impressed with the service you provided especially as I placed my order between Christmas and New Year for a New Year''s Eve party."
Judi Knight, Mon 5th January
"So it''s a week until Christmas and I order a beer bong for my brother I go to wrap it up and unfortunately it is broken, these things happen it wasn''t the end of the world but I did now need a present for him. So I called up very late Monday night and leave my number, the following morning a lovely lady in customer services gives me a call sorts out the problem makes my day and solved the Christmas present issue by sending one next day delivery. Just in time to wrap. So to the lady at customer services thank you very much I really appreciated it. Quality service."
Stephen, Mon 5th January
"Although the item was broken when it arrived a replacement was sent out straight way"
Laura, Mon 5th January
"Great products and speedy dispatch - thank-you!"
Adam Cooper, Mon 5th January
"super fast delivery excellent"
helen hassall, Mon 5th January
"Very good speedy service. Would buy from them again"
Graham Carter, Mon 5th January
"Very happy with the speed of delivery especially when I ordered only a few days before Christmas. Only disappointing thing was the box my glasses came in was very badly bashed and they were a gift so didn''t look the best. The glasses themselves were great though for the price."
Vicky, Mon 5th January
"Drinkstuff has an easy to understand and reasonably priced webpage which made it simple for me to find exactly what I was looking for. My boyfriend will be turning 21 in January and I am excited to see his face when I give him his cocktail making kit and glasses! Thank you for the speedy delivery and great items!"
Emily, Mon 5th January
"Really pleased with our order, the product was well made but a few of the insides fell out."
drinkstuff says: Hello Christine
Thanks for the feedback. We will be in touch to see how many of the 100 were faulty and we can get them replaced.
Christine Deacon, Mon 5th January
"Parcel delivered quickly and very well packaged. Unfortunately one glass has a crack but this was no problem as I called customer services and they sent another out straight away meaning it was received in time for Christmas and with no hassle of having to send back the damaged one - couldn't have been easier or more efficient. Excellent selection on website - will use again. Thanks :)"
Hannah, Mon 5th January
"Smooth service, well packaged item, to a high quality."
Danny Jewel, Mon 5th January
"Very pleased with my first, small order from Drinkstuff. The products were unusual and of high quality. Delivery was also respectably efficient given the proximity to Christmas. I am very happy to recommend the service provided and hope to order again in due course."
Malcolm Brooks, Mon 5th January
"Great product, went down well at NYE party. Few small marks on the copper but that is to be expected so not an issue."
Katie Barnett, Sun 4th January
"The glasses are beautiful, good quality. The shipment was easily. Everything was fine packed. Thanks lot."
Simone Schum, Sun 4th January
"I ordered the Cervoise glasses for my husband for Christmas. They arrived promptly, well packaged, and looking spotless. I wasn't sure what quality they would be as the price didn't seem very high but they are top notch - an attractive shape, well-balanced and satisfying in the hand. Therefore, incredibly good value. Thanks drinkstuff!"
Vix Longley, Sun 4th January
"I was really happy with my order, the website and ebay site was really easy to use. The problem started when the delivery company said they had delivered the package and claimed they had posted it through the letterbox which was impossible as it was too large. When I rang the customer service they were really apologetic and agreed to get another order out the next day. The problem was they didn''t actually process the order so I had to call again a week later and chase it up again and arrange another delivery. In short great customer service but you need to work on your logistics and I especially wouldn't use Hermes again. Thanks"
drinkstuff says: Sorry to hear that Richard. they do deliver 98% of our parcels without issue but always happy to get them to improve service where they can. Will be in touch regarding this
Richard smith, Sun 4th January
"Although the courier lost our order in transit, Drinkstuff kept us fully informed and continued to pursue the courier until they successfully delivered it."
Ratty, Sun 4th January
"Just want to say what a fantastic service I received. I was notified each step of the way on when to meet expect my delivery and I wasn''t disappointed"
dorf grimshaw, Sun 4th January
"Great merchandise is exactly the same as the photo on the web. Great delivery service arrives when it is meant to. Not early or late."
Mick Downie, Sat 3rd January
"I bought this for my brother for Xmas as he loves port. He absolutely loved it! The glasses are fantastic, he couldn''t believe the handle was actually a straw. The actual decanter is very elegant and now takes pride in the centre of the room. The only downside is I think I have turned my younger brother into an alcoholic! Beautiful present, I will definitely recommend this company, delivery was quick despite it being the week before Xmas. Thank you"
sonia, Sat 3rd January
"Thank you for dispatching my order so quickly; the Champagne saucers are great and just as described. Unlike another drinks supplier that I recently ordered from (or not so recently - end of November 2014 and I''m still waiting!!!...) I SHALL be using drinkstuff again. Thank you!"
Sue Walker, Fri 2nd January
"Quick delivery, great products. My bar is looking amazing!"
S Stevenson, Fri 2nd January
"Received the glasses I had ordered for a Christmas present, only to find that they were the wrong size. Contacted Drinkstuff and had my new glasses 24 hours later. Fantastic customer service, many thanks Sue."
Angie Callan, Fri 2nd January
"Ordered an item then found another I wanted to order. Emailed to see if I could add to order. Was told this was not possible so had to pay 2 del charges instead of 1!"
lisa, Thu 1st January
"Hi Thanks for my order. Everything was almost as it should have been. The Only disappointment was the condition of the packaging on the Gulp Beer Tower Drink Dispenser, This wasn't in very good condition with tears and damage. This was a present but i did not have time to return it. The item itself was intact. Thanks"
Stuart Haslam, Thu 1st January
"I ordered this as a last minute Christmas present for a family member,and didn't think there was any chance of a delivery before Christmas. However it arrived 3 days earlier than expected and in time for Christmas. I would like to say a big THANK YOU for a really good product at a good price and wonderful service."
Frank Gorman, Thu 1st January
"Brilliant gift ideas for that someone who is a little tricky to buy for. The items I purchased were brilliant quality delivered quickly and the recipient loved them. I''m very sure I will be purchasing more in the future."
Helen Robinson, Thu 1st January
"No problems, prompt delivery"
Ian Gilroy, Thu 1st January
"Quick, no fuss and no problems right on top of Xmas. Good service when it mattered."
G.Wood, Wed 31st December '14
"Placed order and delivered following day . wow.!"
Pauline MacDonald, Wed 31st December '14
"Parts of my order were faulty, but that was no issue for the staff at 'Drinkstuff'. They jumped into action, replacing the faulty items immediately (as in the very next day I received my new order). Very impressive."
Ashby, Wed 31st December '14
"Excellent service, speedy delivery, love the ice crusher. Thanks"
Natalie, Tue 30th December '14
"Very pleased with the product and the speed all your items are dispatched. Communication is excellent and I have already recommended you to several friends"
Carole Allcorn, Tue 30th December '14
"I was very happy with all aspects of the purchase, speed of delivery was excellent, especially in the run up to Xmas, quality of product, all very pleasing, thank you."
Charlie, Mon 29th December '14
"Well, I was looking for a cocktail set for my boyfriend as he has recently changed jobs and became a barman fulltime. He was amazed to open his box on Christmas morning and was so happy with his new toys he made all around him cocktails. Couldn''t be happier with service or product! ♥ Thank you drinkstuff.com"
melanie, Mon 29th December '14
"I bought a Miami Lay Z spa at a great price on Black Friday and a drinks dispenser for Christmas presents. I was delighted with the range of fun gifts and have told my friends about it...they ordered last minute gifts for stocking fillers."
Maggie b, Mon 29th December '14
"Ordered last minute before xmas. Website said 2 day delivery so I was expecting at least a week, but sure enough 2 days later my order was delivered. Fab company,excellent products at amazing prices and wonderful customer service. thanks"
liz slater, Mon 29th December '14
"Quick easy to use and order very quick delivery"
Lee Baker, Mon 29th December '14
"Ice Crushed ordered at an excellent price, delivered on time, a few days before Xmas, as promised. Excellent all round service."
Andy McCallum, Mon 29th December '14
"Wine glasses delivered as quickly as promised and exactly as described. Am pleased to have found this company and will definitely use again."
Anne, Mon 29th December '14
"The descriptions/pictures were very precise. The order arrived quickly and well packaged to avoid breakages. Will definitely recommend drinkstuff to others."
Joyce Moseholm, Mon 29th December '14
"Recieved on time and meet all my expectations, very delighted with the product and service recieved. many thanks. will come back to this site when I require something along this line."
Martin Dyde, Mon 29th December '14
"Ice cruchers lasted one day and then stopped working and hasn't worked since!!"
drinkstuff says: We would always be happy to replace an item if after one use the item becomes faulty.
Conor Summersgill, Mon 29th December '14
"I was impressed with the speed of delivery, the packaging - and the product itself. I''d been looking around for a while for something suitable and this 6 bottle wine fridge was just perfect; all exactly as described.."
Ian Wynne-Smythe, Sun 28th December '14
"Item well packaged and arrived quickly. I hadn''t used the site before but they had an item that was out of stock in all the usual places."
Victoria, Sun 28th December '14
"Very happy with the service and items were packaged well to avoid breakages, however I bought the Cocktail Starter Pack as a Christmas Gift and it would have been nicer if the items were presented in a better box. Would use again though."
Jill, Sun 28th December '14
"Not only great items but great customer service too which can be hard to come by these days! Now on my list of favourite websites and I will definitely be buying again!!"
Jenni Lucas, Sat 27th December '14
"Very pleased with item. Unfortunately one was chipped on arrival."
drinkstuff says: Sorry about that but I see our super efficient customer services team has already replaced this item for you with no fuss!
T Bratchie, Sat 27th December '14
"I ordered the splendid cane sugar plates. On arrival, the package size had changed from 125 to 50. I complained and received another 100 plates. Now happy!"
ULLA GRANGER, Sat 27th December '14
"Great products and service with fast delivery,one of the best online purchases I''ve ever done."
Maria Angione, Sat 27th December '14
"Easy to do business with, product good quality. Many Thanks"
Amanda Pick, Thu 25th December '14
"Goods ordered and arrived very speedily. Would recommend."
stephen denham, Thu 25th December '14
"Great service, fast delivery"
alan smith, Thu 25th December '14
"The parcel was dropped over a 6ft fence and suffered some damage although the products are fine."
P Willetts, Wed 24th December '14
"My order came within a couple of days, well packaged and all at a great price! Thanks."
David Bates, Wed 24th December '14
"I placed an order of various shot glasses some of which were for Christmas presents. They arrived promptly only there was a problem with one part of my order. An incorrect item had been sent. I emailed the office and received a reply extremely quickly. Apologising for the mistake to my surprise two days later the correct item had been delivered and told I was to keep the the incorrect item with there compliments. Mistakes do happen its a part of life it''s how they''re rectified that matters. I couldn''t be happier with the customer service I recived so thank you and I would definitely recommend and use you again."
Alex mcdade, Wed 24th December '14
"Great selection of themed gifts at sensible price, order arrived on time and packaged well."
gerry amor, Wed 24th December '14
"Good product, good price, good service. Would use again"
sue clayton, Mon 22nd December '14
"My order was placed without any hassle within 4 working days I received my order I was very pleased & will be ordering again from drinkstuff in the future very professional company JC"
jim clugston, Mon 22nd December '14
"Great product but most conspicuous packaging ever. Is a present for my husband he answered the door to the postman. Your logo emblazened across the box is not a good thing."
Victoria snowdon, Mon 22nd December '14
"Item was dispatched quickly and well packaged and at a reasonable price. They even shipped to Jersey which a lot of mainland UK companies won''t do. Very pleased."
Aimee Mezec, Mon 22nd December '14
"I ordered from the site for the first time and received great service and an excellent product I will use this site again and also recommend to friends and family"
John Willson, Mon 22nd December '14
"Items all good quality and as usual arrived in good time. Have been using drink stuff for a few months now and I will certainly continue too"
Kyle, Mon 22nd December '14
"Good choice of products, well delivered and runs like a good un."
Alan Siswick, Mon 22nd December '14
"Very good service and value for money, arrived promptly well packaged too. Much cheaper than most other similar glasses I found on the web, and better quality. I would definitely use this company again, in fact I am so pleased with this glass that I will order another after the Christmas/New Year rush."
Ray Robson, Mon 22nd December '14
"I bought two sets of these glasses for different friends for Christmas. They look great so I''m sure they''ll like them. Delivery was quick and they arrived in support condition. All in all very pleased."
Margaret Massey, Mon 22nd December '14
"Problems with order I received (not same as picture on website) but Customer Services was excellent, received assistance same day."
Lisa, Mon 22nd December '14
"Received very quickly love this site"
louise, Sun 21st December '14
"The service and delivery was first class but the quality of the Cocktail set is very poor quality. The chrome is all scuffed and not like what you see on the website. I would not recommend this product."
drinkstuff says: Customer has been advised that we are happy to replace damaged or faulty goods should be be informed of the problem
yvonne mcgurn, Sun 21st December '14
"The glasses that I ordered are for a Christmas present. I don''t normally shop for presents on the Internet, but in this instance, I needn''t have worried as they are exactly as described and what was wanted. Delivery was well on time (as described) and I have no hesitation in recommending Drinkstuff."
Andrew Sear, Sun 21st December '14
"Good product, good fast delivery"
Alistair Cox, Sun 21st December '14
"Exactly as described, so I''m very satisfied, especially with the 125 wine glasses, which for the first time I haven't been able to buy in the shops. These days the wine glasses are far too large, thus encouraging people to drink too much."
Mr Richard Parker, Sun 21st December '14
"Superb quality and excellent service, will recommend to family and friends"
susan seage, Sun 21st December '14
"Excellent service and very pleased with both my order and the delivery time. Items were breakable so packaged very well to avoid breakage."
Ian Cage, Sun 21st December '14
"Ordered an ice bucket with integral tongs; it arrived promptly but the screw to the drip tray inside did not fit so you could not lift it out properly. The lady in customer services said she would send out a new ice bucket (I had only asked for a replacement screw) which was kind. it arrived in good time and hopefully my father will like it at Christmas as it's his present! Would have given 5 stars if the first product wasn't faulty."
Catherine Harwood, Sat 20th December '14
"I received the item within very good time. However on reciebing I discovered on of the glasses was cracked. I was surprised because the glasses seemed well packaged although possibly in a box that was too big so there was room for manouerability. I expect this damaged was done on transit. I reported the issue to drinkstuff who responded immediately sending out a replacement glass. I am more then happy with the service provided and the quality of the item. I will be buying from drinkstuff again."
louise, Sat 20th December '14
"I have used Drinkstuff a few times and each time I cannot fault the service. If there are any problems they solve them immediately and if the can't they do their utmost to make sure the customer is happy. I would highly recommend them every time."
violaine, Fri 19th December '14
"On receipt of my parcel, I found that one of the items was not at all what I ordered. BUT.... a quick phone call to the friendly customer service team resulted in a genuine apology, and next day delivery of the correct item. Fab service thank you."
Sue H, Thu 18th December '14
"Hi I purchased this party pitcher as a Christmas present for a friend. I was rather appalled at the very small size of this product. It looks like something from the pound shop and I have to say I feel rather embarrassed to give this out as a present. I think considering it cost 11.99 plus postage that this was a lot of money for a cheap looking product. And I'm rather disappointed in it. I have ordered items here before and they have been great."
drinkstuff says: We have contacted the customer to advise that we are happy to refund as they are not happy with the quality of the goods. We also advised that there is a returns procedure on our website should anybody wish to return items they are not happy with or we can replace the item if damaged.
Rebecca Sullivan, Thu 18th December '14
"Bought this item as a gift, was very pleased with the quality of it, easy to order, arrived quickly and efficiently!"
Hannah Senior, Thu 18th December '14
"Delivered quickly and were as described. Great sherry glasses"
Katherine Newell, Thu 18th December '14
"I HAVEN''T VIEWED THE ITEM YET, AS I''M WORKING ABROAD. HOWEVER THE SITE WAS VERY DIFFICULT TO MANAGE WHEN I WANTED THE ENGRAVING IT DID NOT ASK AT ANY TIME WHAT I WANTED ENGRAVED, I HAD TO SEND BY EMAIL IN THE FORM OF COMPLAINT?"
drinkstuff says: Hello David. Sorry we have not set up better software for this item but the customer comments section usable on the time of order is for our customers to communicate with us without the need to call or email. Not just for complaints. Hopefully the special person this gift was for liked it none the less.
DAVID MACKINS, Thu 18th December '14
"I''ve bought products a couple of times and I''ve found the quality of the products to ne excellent and the delivery is quicker than expected. I highly recommend it."
Lisa Henderson, Wed 17th December '14
"Love it.....great novelty item for wine or juice or even beer! Will be purchasing more for my bar next summer x"
justine, Wed 17th December '14
"I ordered 12 carafes and these arrived in excellent condition and on time. Very good value for money and excellence customer service."
Diane Aronwich, Wed 17th December '14
"Very happy with my purchase, was the best price I could find, arrived in a timely manner and made everyone laugh."
Thyra Garz, Wed 17th December '14
"I bought three Darlington glass jumbo wine glass carafes. It was only when I was opening the box on Sunday (a week or so since they were delivered) that I found one is broken at the base. On reading the paperwork I see that there are only 3 days from receipt to make a claim. I hadn't opened mine as they are Christmas Gifts so had left the delivery box intact until I was ready to do my wrapping. The two that are intact are lovely and I''m happy with them, just disappointed that I hadn't realised the window of opportunity to report any problems was so short. If this was stated on the order screen, I missed it, so maybe make it a bit more visible as I would then have checked them as soon as they arrived."
drinkstuff says: Thank you for your comments regarding the faulty item, we have tried to contact you regarding this order and asked if we could resent the damaged item or offer a refund. To date we do not appear to have received a response to advise. Whilst we do advise that you have 3 working days to get in touch should there be a problem with your order we are always happy to try and resolve an issue if you get in touch.
Lin Sherlock, Wed 17th December '14
"Very smoothly done and very pleased with the glasses. Excellent service."
Diane Merchant, Wed 17th December '14
"My order was quite large, so when I recieved it I checked that everything was there, I was missing one small item, although I wasn''t bothered as it came very quick and I spoke to a loverly woman who helped me, and sent the missing item out the very next day which was great! I am very pleased with all my items and I cannot wait to use them ( I bought them as I am doing my own coktail bar on Christmas) would deffinatly shop here again as the items are of good quality and I am happy with the customer service:)"
Amy, Tue 16th December '14
"This is not the first time we have ordered from Drinkstuff and once again we have nothing but praise for both the items we purchased and the service we received. Thank you"
Denise Lucas, Tue 16th December '14
"My order arrived promptly and the goods were very good."
Justine Fry, Mon 15th December '14
"Ordering was easy and goods were as described. Sadly, one item missing but I was refunded with no fuss. Very good service. Would have gave 5 stars if everything had been received."
Liz Lyle, Mon 15th December '14
"Item received well packaged and on time. No problems with ordering or delivery"
lisa berry, Mon 15th December '14
"I ordered 3 boxes of glasses and unfortunately one glass in one of the boxes had a chip on the bottom stand. It took me a few days to spot this and so I thought it was too late to tell them, However they contacted me to ask if everything was ok, so I mentioned the glass and they replaced it by return with no questions asked. Can''t say fairer that that."
Gill Graydon, Mon 15th December '14
"Good range of products with detained descriptions. Easy ordering and great communications about the products being delivered. One mark knocked off for not really engaging me about the product on backorder - had no idea if this was being fulfilled Now resolved"
Chris, Mon 15th December '14
"So far so good. Delivery is always been good and always a great customer care! bises"
Maud, Mon 15th December '14
"Quick delivery, and the glasses/cups were brilliant... Look great n are very strong too..."
Nasrin, Sun 14th December '14
"I ordered this item but when it arrived the glass was missing from the set. I called drinkstuff and they sent a new complete set the next day without any hassle. Thank you!"
Catherine Smith, Sun 14th December '14