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Online since 1998
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Online since 1998
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Very good service. Could not complain. I ordered late one day and they arrived the next. I will use them again."
Colin Brown, Tue 16th August '11
"Very good and fast delivery."
David, Tue 16th August '11
"Completely satisfied with the optic and holder I purchased. Delivery was good, price was good. I'm happy."
Alison McFadyen, Tue 16th August '11
"Very quick delivery."
Albert Stevenson, Tue 16th August '11
"Quick delivery and a great service, will definitely use again."
Lucy, Tue 16th August '11
"I have looked for the slim glasses I wanted in all the shops in Newcastle and was unable to find them. When our son was home he went on the internet and found that your firm could supply them. We ordered them and they were delivered within 48 hours which I thought was excellent service. I am thoroughly delighted with the glasses which I was unable to find anywhere in this region."
Carol Walton, Tue 16th August '11
"This order wasn't without its problems. Firstly the packaging of some of the 'small parts' meant that the spouts were jammed in one of the connecting tubes to the fountain. However, one phone call to your company resulted in prompt action - I had a return phone call within 30 minutes and a new set of the appropriate parts were posted out to me 1st class. On receiving these parts the cocktail fountains was then 'built' but when switched on did not work! The liquid would just not go up the tube and around the fountain. Waited patiently over the weekend and 1st thing Monday morning rang your company again - we wanted the fountain for the forthcoming Saturday for my daughter's 21st - and once again, with prompt service a new 'base' for the fountain was sent Special Delivery which arrived the next day. This time it worked - thankfully! During this process which could have become rather tiresome and frustrating I dealt with a girl called Sophie who was 1st class in her approach to me as a customer and I would like to make a special mention as to how helpful and understanding she was with regard to this order. I will send her a separate e-mail direct to thank her - it is rare in this day and age to have such good customer service, so my thanks to her."
Mrs J Nutter, Tue 16th August '11
"Great company, great service. Will definitely use again!"
Emma Clark, Tue 16th August '11
"Very nice/durable glasses for an Irish coffee. They were despatched very quickly too."
Niall Higgins, Mon 15th August '11
"Good communication from this company and always fast delivery of goods."
H Stevens, Mon 15th August '11
"I ordered a no. of different items and they are all very good quality. My order was shipped very quickly and I am very pleased with everything I purchased."
Jim Murphy, Mon 15th August '11
"Great communication when asking clarifying questions, thanks. Very quick delivery once order was placed."
Jackie Skinner, Mon 15th August '11
"Ordered poker card guard, which arrived in 3 days. Great product, however it was supposed to come in a presentation box. As it was a present I contacted to see where the box was. No fus at all, apologised for the mistake and sent out straight away, arrived in 2 days. Although missed from 1st delivery, great service as usual. Anyone can have a mishap, it's the rectifying that separates service from great service."
Richard Hardy, Mon 15th August '11
"Excellent: Efficient and fast service. All packed very well and good quality. Have just ordered another 2 bar stools to go with the 6 we already have from you. Would definitely recommend you."
Karen Grubb, Mon 15th August '11
"Always a pleasure do business with this company. Great products at very competitive prices. They always deliver quickly."
Jackii Roberts, Mon 15th August '11
"Excellent service and product. Thank you."
Eric Gabriel, Mon 15th August '11
"Thank you for your fast service. You did what you said."
George Mckie, Mon 15th August '11
"Ordered online, package delivered within a couple of days no hassle and all went very smooth. Very good service and products will definately use again."
G. McKie, Mon 15th August '11
"Delivered rapidly & was the cheapest I could find on the internet. "
Ian Cardwell, Mon 15th August '11
"Fast delivery, nice people and good quality. Problem with one chair but sorted straight away with no questions. Made a good change to deal with a company like this."
Frank Hazell, Mon 15th August '11
"I have ordered twice from this company, however the second time there was an error with the quantity delivered. The company was quick to resolve the problem and the rest of the order arrived without delay. I would be happy to recommend "Drinkstuff" to anyone looking to buy what they offer. Also the delivery charges, as I live in France, were extremely good."
Catriona Holmes, Sun 14th August '11
"Goods just as described and reasonable price. Order was received promptly, but with one item missing. However item sent very quickly once I rang to inform of the shortage."
Ms J Potts, Sat 13th August '11
"Really pleased with my order from drinkstuff. Fast professional web purchase. Amazing range of products at discount prices."
Lou, Sat 13th August '11
"Super easy to order online and box arrived next day in time for the party. I had to return one item as smaller than expected and this was dealt with promptly - definitely recommend these guys."
David, Thu 11th August '11
"Very happy with the glasses that we bought. They were well packaged and were all perfect when we opened up the box."
Amanda, Thu 11th August '11
"Prompt delivery well packaged"
James Stephenson, Thu 11th August '11
"Arrived in good order and very fast delivery"
Alex Goudie, Wed 10th August '11
"We were in a hurry for a novelty apron and luckily stumbled across this site that did next day delivery at a reasonable price and the order was taken quite late in the afternoon. Updates were constantly sent, we could track the item and it arrived within the estimated time. Thank you :-)"
Rebecca Reeves, Wed 10th August '11
"Only a small order (1 glass!) but we got great information throughout, quick delivery and excellent packaging to protect the glass."
Dave, Tue 9th August '11
"First time using your company and very pleased with the purchase. The description was spot-on, order confirmation and delivery date were provided very shortly afterwards and the items (glassware) arrived intact and very well packaged. Will use drinkstuff again."
Doreen Moran, Tue 9th August '11
"I recently had a minor problem with an ice crusher I purchased and after contacting customer services via email, in no time at all we had a responce and without any hesitation a replacement item was posted and received the next day. I call that excellent customer service and was more than expected but greatly appreciated!"
A V Kennea, Tue 9th August '11
"Very quick delivery and the barbeque is exactly as described."
Chris, Tue 9th August '11
"Pleased with purchse, wanted it for saturday night, good fun and good price."
Jackie Milner, Tue 9th August '11
"Excellent and very quick service along with keen prices and an easy to use website."
Richard Warman, Mon 8th August '11
"From start to finish an excellent firm to deal with. Easy to use website, all relevant information given on product and easy ordering. Competitive pricing and quick delivery with a 1 hour time slot given on day of delivery. Item well packed."
Julie Ratledge, Mon 8th August '11
"I received my order very promptly. I am very pleased with the product."
Mrs J Wheeler, Mon 8th August '11
"This is the kind of shop where I can find those odd, funny things that I cannot find in shops in this country (The Netherlands). Keep being fun!"
Juan María Carranza, Mon 8th August '11
"Ordered on a Monday delivered the next day...can't get better than that... Excellent service and just what I wanted...Thank you."
Colin Gowland, Mon 8th August '11
"What a great surprise to get the barstools I was looking for from Drinkstuff at a greatly reduced price from some of the major stores. Quick delivery and when we phoned looking for a missing screw we received a pack in the next days post. Would definately recommend using this company."
Linda Hamilton, Sun 7th August '11
"The response service and help from customer services was brilliant."
Paula Conway, Sun 7th August '11
"Couldn't be more satisfied. They were exactly what I wanted, the price was almost 1/2 of the nearest, cheapest, competitor; and I wouldn't have got them any quicker unless I went down to the store in person and forked over cold hard cash!! Next time I'm after glasswear, kitchenwear or the like, I know were I'll be looking."
Quentin Howarth, Sun 7th August '11
"Timely and efficient dispatch. Good product - exactly what I was looking for. Thank you!"
HRE, Sun 7th August '11
"Just as described. Quick delivery."
Adrian Goddard, Sun 7th August '11
"Ordered an Emporer bar which was delivered in a damaged condition. The customer services were VERY helpful and dispatched a replacement very quickly. The second item was delivered with a slightly damaged corner which we felt did not justify a full complaint as it sits out of sight from where the bar is positioned. We would recommend that Drinkstuff re evaluate their packing procedures and advise courier companies of the fragility of the goods so that future customers do not receive items in the same condition as we have experienced. I will have no hesitation in placing future orders with the company, as they have provided customer services far beyond any other companies I have dealt with in the past. "
Kevin Patterson-Jones, Sat 6th August '11
"Ordered an Emporer bar which was delivered in a damaged condition. The customer services were VERY helpful and dispatched a replacement very quickly. The second item was delivered with a slightly damaged corner which we felt did not justify a full complaint as it sits out of sight from where the bar is positioned. We would recommend that Drinkstuff re evaluate their packing procedures and advise courier companies of the fragility of the goods so that future customers do not receive items in the same condition as we have experienced. I will have no hesitation in placing future orders with the company, as they have provided customer services far beyond any other companies I have dealt with in the past. "
Kevin Patterson-Jones, Sat 6th August '11
"A good transaction."
Jon Petch, Sat 6th August '11
"Product as expect and quick delivery. Postage on the high side."
Tom Gunn, Sat 6th August '11
"The website is very informative and easy to use. The products I ordered were top quality, well-packaged and received extremely quickly by post. Thank you."
Helen Maguire, Sat 6th August '11
"Good choice and at a great price, items arrived promptly and not broken."
Christine Lowrey, Sat 6th August '11
"The service provided and goods delivered were perfect for our requirements."
Steve Mabbutt, Sat 6th August '11
"I ordered a batch of pint glasses and wine glasses. There were some breakages in transit, but these were replaced. Very happy with my order."
Richard, Fri 5th August '11
"fantastic..........looks brilliant...thank you so much..our bar looks wonderful everyone loves it even the cat..."
Jackie Woodall, Thu 4th August '11
"Very pleased with delivery and product."
Lynette Booth, Thu 4th August '11
"The barbecue I ordered had a issue with one of the grills. Drinkstuff staff were apologetic & dispatched a replacement part with 1 day delivery - PERFECT !!"
David Simmons, Thu 4th August '11
"Great value and top quality item. Super fast delivery and superb packaging. Do not hesitate to order from Drinkstuff."
Alan Anderson, Wed 3rd August '11
"I was very pleased with the price and the quality of these glasses, I intend to use them with coloured sand and led tea lights for table centre pieces at my wedding, they look lovely :)"
Mrs L Deans, Wed 3rd August '11
"Great prices and service. Will use again."
Nav Raman, Wed 3rd August '11
"The glasses were everything we hoped for, they arrived promptly and well packaged all at a reasonable price. We had a wedding last Saturday and the local farmer kindly lent us the use of his field so we didn't want to use glass glasses after the reception meal in case any glass pieces were left in the grass. Your plastic drinkware was just what we wanted."
Sylvia Wallen, Wed 3rd August '11
"Excellent service, will use all the time now."
Jill Fensome, Wed 3rd August '11
"I rang Drinkstuff to ask about their aluminium boxes of poker chips to see if it would be possible to use them for our charities new 100s club draw. The man I spoke to was so helpful, referring me to the box of chips that they had on special offer, which saved our charity money. The chips arrived within days and they are perfect for writing the numbers on and putting in a bag for the draw. Considering we spent such a small amount I was over the moon with the quality of the product and the service provided. Thankyou"
Bexley Mencap, Wed 3rd August '11
"I ordered some sparklers, it says burn for at least 10 second. I only seen 5 second and it was all finished! I can live with that, delivery and price were good and i purchased them on offer."
Amin, Wed 3rd August '11
"I'm always intrigued to find out what a new internet shop is going to be like. I was pleasantly surprised by everything about the order, from the price, through to unpacking all my new goodies."
Michael Joyce, Tue 2nd August '11
"Very impressed with the overall service."
Sean Knott, Tue 2nd August '11
"Great service, great price, and prompt delivery many thanks."
Maureen Keeble, Tue 2nd August '11
"Initial order was delivered incorrectly - wrong items delivered but to your credit this was rectified immediately and free of charge."
Paul Boden, Tue 2nd August '11
"We ordered a Link Neon sign, when the letters arrived there was a mix up with the letters. After three attemps and the excellent service from Laura Thomson our sign was finally able to be used for the surprise party we had planned. Would certainly recommend your site to others. "
Mrs J A Wall, Mon 1st August '11
"Very pleased with my order and the service. Everything was as expected and delivery was quick, I would definitely recommend Drinkstuff."
Susan Snow, Mon 1st August '11
"Ordered some pasta bowls on the Tuesday afternoon, and they arrived Thursday morning. Very fast dispatch. Very good quality bowls. Bargain price. Very well packed, so arrived safely. Will definiteley use again."
Darren Stent, Mon 1st August '11
"Excellent Experience!"
Simone Kilshaw, Mon 1st August '11
"The glasses arrived quickly when they said they would, one glass was broken. A quick phone call and the replacement arrived the next day first class post. An excellent service, many thanks."
George Hume, Mon 1st August '11
"This arrived very quickly. Product is of good quality and good size."
Helen Jones, Sun 31st July '11
"Very efficient customer service and products as seen on site."
Susan Cooper, Sun 31st July '11
"Excellent service and very good product."
Neil Anderson, Sun 31st July '11
"Excellent communication, kept well informed of order status, excellent product at a great price. Thank you."
Steven Hunt, Sun 31st July '11
"I bought a Guinness fridge from Drinkstuff, not only were they the cheapest but the delivery was superfast and it was well packed in another crate to avoid damage. Emails confirmed every step, very professional. Big thanks guys, am loving that cool Guinness in my conservatory."
Karl Scott, Sun 31st July '11
"Good service - speedy delivery. Product was well packaged."
Jason hails, Sat 30th July '11
"Goods ordered arrived promptly. Will use again."
Penny Wood, Sat 30th July '11
"Everything was perfect. Shipment was fast and the item was very well packaged."
Roberto Barbieri, Thu 28th July '11
"Good product and fast I love it."
Marco Jesus, Thu 28th July '11
"Absolutely fantastic items and the best prompt delivery I've had in a long time. Highly recommended to everyone."
Carl Ring, Wed 27th July '11
"Arrived fast, in one piece, I am very happy. "
Craig, Wed 27th July '11
"very good quality split shot glasses, quick delivery."
Lyd Bayley, Wed 27th July '11
"Good products, good service."
Patrick Tillotson, Wed 27th July '11
"Cinema seats delivered promplty and safely. Great product and design. One power supply failed on set up but new one delivered next day. Great service. Highly recommended."
Russell Grief, Wed 27th July '11
"Ordered stuff to make mojitos for my son's 21st birthday party. Items were great quality, very reasonably priced and delivery was within 48 hours. Excellent all round service."
, Wed 27th July '11
"Great service and product. Would like to be able to buy a white wine glass to match the Savoie glasses which we use for red at the same price."
Charles Polito, Wed 27th July '11
"Really fast delivery and fully kept up to date...thanks."
Alan Kinney, Tue 26th July '11
"Thank you, once again, for another order of great products delivered in what can only be described as record breaking time. I have made a few orders with Drinkstuff now, and have never been let down. And your customer service when I had a problem* was exemplary. I have no hesitation in ordering from your website, and will continue to do so. Also, the bonuses for reviewing products are great, and most welcomed. *The problem I had was that a friend tried to play"Gambit" at the Poker table, and managed to lose one of my 100% plastic cards in the process. Mailed in to the guys and girls at Drinkstuff and a replacement was found for me!"
Brendan Carroll, Tue 26th July '11
"I had been searching for this item for quite some time, everywhere was sold out, but expecting stock in soon! Came across this site, they had stock, ordered 2 on the Tuesday it arrived on the Wednesday morning.. What service, wish I had found the site 2 months ago!! Thank you."
Shirley Ferguson, Tue 26th July '11
"Good product, as described and fast service, that's all I need from a supplier!"
Dave Ray, Tue 26th July '11
"Very impressed with speed of service, product was better than expected. Good weight and balance of the glass."
Karen Novell, Tue 26th July '11
"The pump was dispatched and arrived quickley. This was soon assembled and placed into the bar. The pump was the final link for completion of the bar. We are extremely pleased with this product. Family an friends were very impressed. Thanks again for your great service."
Jacqueline Palmer-Davis, Mon 25th July '11
"Since purchasing this item I've had nothing but fun and lots of green eyed monsters hovering around, told them to get their own...thanks, and it is in constant use."
Robert Harland, Mon 25th July '11
"I have had a very good service from drinkstuff and there is a great deal of choice. Would like choice of delivery (maybe safe place to leave rather than courier) or collection from somewhere maybe."
drinkstuff says: Thank you for your feedback. The item you ordered went with Royal Mail and I am pleased you received this. It is always worth checking your local post office if it hasn't turned up within 2 to 3 working days. Royal Mail and DPD will always attempt to leave with a neighbour if you are not in. I hope this helps for future orders with us!
Val, Mon 25th July '11
"Thank you for the quick response to my order, i received it the next day and my glasses were perfect."
Esther Cormack, Mon 25th July '11
"Everything I received was great, only complaint is that the picture included a free pour spout which wasn't included in the pack."
Jade, Mon 25th July '11
"Once again , I was very satisfied with my glasses , and the speed in which they were delivered . My wife and I will definitely be purchasing from Drinkstuff again."
Gary Fryer, Mon 25th July '11
"We were delighted with our bar stools, we needed them really quickly and got them delivered in time. The man I spoke to on the phone was really helpful, the delivery really fast, loved the stools, were just as they were described on the website. I really cannot fault anything, will definately be ordering more stuff from Drinkstuff in future, fantastic."
Kay Palfreyman, Mon 25th July '11
"Excellent service from a first class company. Received my order less than 24 hrs later. Excellently wrapped and secure. I would recommend to anyone needing drinks stuff to buy from Drinkstuff!!! 5 stars !!!"
Derek M, Sun 24th July '11
"I ordered my goods prior to my return home.. as ordered, great items.."
Garry Murphy, Sun 24th July '11

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