Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Good communication and quick delivery - it's all we ask for!"
Gary Jeal, Wed 12th September '12
"Very good company, had an issue with amount sent and customer service
fixed this straight away."
Tracey Winterson, Wed 12th September '12
"Excellent service all round. Kept up to date with delivery slots. Very pleased with product. Would recommend and use again."
Kim, Tue 11th September '12
"Good value for money and good customer service updates about delivery. Fast delivery service."
Tasneem Hussain, Wed 29th August '12
"Love my items and great prices quick delivery and well packed. Thank you."
Cristine Foster, Tue 28th August '12
"Excellent customer service and super quick delivery."
Vicky Baker, Tue 28th August '12
"We ordered the above Spa and although we were given wrong information initially about the delivery date, and then the wrong Spa was sent, as soon as we spoke to the customer services at drinkstuff they arranged collection the same day and arranged a Saturday delivery of the correct Spa. We really appreciated that as it meant we could get the Spa all set up in time to enjoy the rare nice weather we had that weekend. Well done for sorting out."
Mark Butler, Tue 28th August '12
"The cocktail shaker set
I wanted was out of stock, but I received an email a few days later to say it was available again, and the set arrived promptly and at a very good price. It was sensibly packaged to prevent damage in transit. As it was a gift, I tarted the packaging up a bit. It was a hit with the recipient!"
Jude, Tue 28th August '12
"My item was out of stock. I was e mailed within a week that it was available. The order was handled efficiently and despatched quickly. E mail communication re. delivery time was good. 12 glass items arrived on time, well packaged and in perfect order. I will use this company again."
Mrs Susan Wake, Tue 28th August '12
"Delivered on time and as required."
P Baybutt, Tue 28th August '12
"Hi, very pleased with your service, however, I had to have my order delivered to my daughter in UK because you delivery charge to Spain was very very expensive, I think around 30-pounds which I felt unreasonable for such a small and lightweight package. I would be interested in your comments. John D."
drinkstuff says: Thank you for your comments John. Our delivery charges reflect the prices given to us by our courier - because of the geographical restrictions of most UK couriers the prices are given per parcel, regardless of size.
John Drummond, Mon 27th August '12
"I am very pleased with all of my glasses from you. A very quick service and beautifully packaged. I will not hesitate to recommend your site to friends and family, and will certainly use your company in the future. Thank you for a very pleasant experience."
Mary Driver, Mon 27th August '12
"I was worried about using a site I have never heard of before. But the service was brilliant. They emailed me the day before to advise me that my package will be posted out the next day. They then email me during the day to advise what time my package will be arriving."
Fiona, Mon 27th August '12
"Excellent service! Bought the son of habichi bbq
for our friend for his birthday over the bank holiday. Our friend was absolutely delighted with it, does what it says on the packet, it ticked all the boxes, great price, just what every bloke needs. The service was superb, despatched the very next day free of charge via courier service, whom I must say were very courteous and efficient. I have no problem recommending buying from drinkstuff, very impressed with everything!"
Patricia Cole, Mon 27th August '12
"Good delivery service, no breakages, very satisfied."
Mrs K Rogan, Sun 26th August '12
"Very happy with product and delivery."
Steve Orchard, Sun 26th August '12
"Although my order was a relatively small one this company delivered the best on-line sales experience that I have ever received - and I am not noted for being over-liberal with my praise. Their management of the delivery process was frankly awesome."
Simon Doherty, Sun 26th August '12
"Very pleased with service, no messing about from start to finish, good product at good price, will def use again!!"
Andy Croucher, Sun 26th August '12
"The mirror was lost by DPD and therefore never delivered. Chris, the man I phoned about the missing mirror dealt with the problem very well and dispatched a second mirror that day. Sadly that too was lost or misplaced by DPD. A second phone call cancelled both orders and a refund was given. drinkstuff did well, DPD failed."
Lynne Morrison, Sun 26th August '12
"Ordered the large ice bags
.... They arrived promptly and are fantastic! Great service."
Sharon Hall, Sat 25th August '12
"Beautiful margarita glasses
. Quick delivery, Packaging faultless, Fair price! Wonderful service! No hesitation in recommending drinkstuff. Will use again. Many Thanks!"
Doug MacLeod, Sat 25th August '12
"Absolutely top rate, good product, just what I was looking for, didn't charge the earth for P&P, (unlike some others) arrived promptly, no fuss. Thank you!"
Catriona Stewart, Sat 25th August '12
"Really pleased with my new sherry and wine glasses. Found your website really pleasant to use and very informative. It was really useful to have the diameter and height of the glasses given. I actually chose two different products for the sherry and wine, but with the clear descriptions and good illustrations they go perfectly together. Parcel arrived in good time and was well packed. I will certainly use again and would recommend to anyone."
Sandra Woods, Fri 24th August '12
"Very impressed with the fast service, good website design and a great, well described product"
Gareth Jones, Thu 23rd August '12
"quick delivery .....i will be recommending you to friends for your reliability! Thank you."
ceri rose long, Thu 23rd August '12
"I was happy with everything, the cocktail glasses
themselves are great as they can work for more then one specific drink. I have no complaints with the packing and delivery, all done with efficiency."
Margaret Kennedy, Thu 23rd August '12
Louisa Adams, Thu 23rd August '12
"I initially ordered, in error, wine glasses with EEC & volume markings on the side which I found unsuitable for home use. The subsequent exchange/credit and replacement was delivered most courteously and with the utmost help. I believe your service is exemplary. Thank you."
Patrick Lintott, Wed 22nd August '12
"I was very impressed at the speedy delivery and with the quality of the products, particularly the floating bar that was exactly the same as described, def use again."
Natasha Judd, Wed 22nd August '12
"Great tracking on our first order so we knew exactly when the delivery would arrive. Out of around 6 boxes we only received one broken item. Refund was received on the same day. Will use again in the future."
Ash, Wed 22nd August '12
David Quine, Wed 22nd August '12
"Good price and very quick delivery. These wine bottle stoppers
are very simple and so effective."
Beryl Wittey, Tue 21st August '12
"Four bar chairs, one box damaged on arrival and small dent on gas strut assembly, but the chair worked fine so could not be bothered to change - in one chair there were supposed to be four long screws, two short, but in fact there were three long and three short again managed to sort this myself. My son has some more expensive ones which are a different design from John Lewis when you sit on them they stay where they are - these drop a little way so you have to adjust them higher than you need once you are use to it, its fine. I think the price quality is about right, as I said have seen better ones, but are a lot more money - Hope above is helpful :-)"
Thank you for your comments Keith. If you ever have any issues with your order our customer services
team will be happy to help, please don't hesitate to contact us
Keith Shelbourne, Mon 20th August '12
"Great selection of items, very varied, great quality, prompt service, will certainly use this site again."
H Fitzpatrick, Mon 20th August '12
"Thank you for rectifying the problem with my chemical floater so promptly."
Mark Nash, Mon 20th August '12
"Lovely clear domes and the height on the metal handled one is fantastic for displaying stacks of meringues."
Never Mind The Cupcakes, Mon 20th August '12
"Great after sales service. Replacement for faulty item sent no quibble and speedily. Only downside, wrong house number on envelope so parcel had to be opened by third party to find correct destination on invoice."
Claire Scott, Mon 20th August '12
"Excellent service. Product was just as described."
Joanne Dixon, Sun 19th August '12
"Really nice quality products. Ice bucket
and bar spoon
. All v professional looking and arrived promptly. Would def order from you again. Thanks."
Rachel Paskin, Sun 19th August '12
"Very good service, prompt delivery, well packed."
Ken Gaffney, Sun 19th August '12
"Excellent service arrived promptly. Packaged very well so no damages. Glasses as expected in description. Brilliant."
Sue Johnson, Sun 19th August '12
"Thanks for the pint drinks tankards
in use now in mexico on our holidays."
Len Stanaway, Sat 18th August '12
"Superb had a good night!!!!!"
Tony Walsh, Sat 18th August '12
"I ordered some Alternato wine glasses
as a gift for someone as I had previously purchased some for myself and was very pleased with them. The glasses were due to be delivered within 3-5 working days but I received them after 2, so very impressed. However, on this occasion one of the glasses was a different size to the other 5. I made a call, requested a replacement and the item was with me in no time at all. Would definitely use this company again."
Lesley Jewell, Fri 17th August '12
"Very satisfied with speedy service and packaging."
Tessa Clarke, Fri 17th August '12
"I was more than happy with the products I ordered and very pleased that they were despatched so quickly. However I was not impressed with Yodel's service. I tracked the package on the delivery day because I was working. When I arrived home there was no card so I thought I had made it to receive the parcel. I kept tracking it and it was still to be delivered. At 22:30 that evening the tracker showed that it had attempted to be delivered, no answer and card through the door. Well nobody had knocked my door and there was no card. I tried to find a telephone number to call the next day, but there is no customer services number on the Yodel website. I checked the tracker and it said it was being re-delivered. Unfortunately, this time I got a card when I got home and had missed it. I arranged to collect it from the Chelmsford collection centre. That was another experience. Took 45 minutes for the guy to find the parcel because even with my reference card he was looking for the wrong parcel."
We're sorry that you had these issues with your order Sadie. You'll be pleased to hear that we have now changed our courier service and we no longer use Yodel for deliveries. Our parcels are now delivered by either Hermes or DPD, who you might recognise from other large online retailers. More information can be found on our Delivery Information page
Sadie Cashmore, Thu 16th August '12
"Fantastic quality products, ordered on the Monday, arrived promptly the next day. The site offers everything you need for bar supplies
and event planning for the professional or home enthusiast at competitive prices."
James Hall, Thu 16th August '12
"Order arrived very quickly with no problems. Can't ask for any more than that."
Jim Hope, Thu 16th August '12
"Very pleased with my purchase of 1.3litre jugs
and 1litre jugs
. They arrived on time and were very well packed."
Sandy, Thu 16th August '12
"I liked the wine rack. Good value for money. Thanks."
Raelene, Thu 16th August '12
"As above - happy with all aspects of the order."
Ann Gillman, Wed 15th August '12
"Item are exactly as specified and delivery was prompt."
Jacqui Ritchie, Tue 14th August '12
"A great selection of wares to choose from and at reasonable prices too. I'm very pleased with the glasses that I purchased - they're much nicer in reality, and was amazed at how quick they were delivered. Thank you very much for the excellent service, it is very much appreciated. I will definitely be purchasing from you again and recommending your website to all and sundry."
Denise Gregory, Tue 14th August '12
"I recently ordered from drinkstuff, and worrying as to whether I would receive the item in time, (it was a birthday present for my father) I contacted drinkstuff to check if the item could be dispatched ASAP. Without hesitation drinkstuff replied with a friendly and informative email to let me know that it had already been dispatched! The item came in good time and I was very pleased with the service I received! Thank you :)"
Paula, Mon 13th August '12
"Quick delivery and lovely products. Packaged very carefully so nothing was broken. Worth every penny!! Would definitely buy from again. Thank you."
Rachael, Mon 13th August '12
Ian, Mon 13th August '12
"Thank you for the excellent service. Easy ordering and fast delivery, will definitely order again."
Ali, Sun 12th August '12
"Wonderfully kind people on the telephone. The service was extremely quick in getting back to me when the irish coffee glasses
were back in stock and the delivery service right down to the south of France was incredible, very quick. And I was expecting something to be broken (usually is in exporting) but everything was so well packed. A big thank you and I certainly will be ordering more things from you for my hotel and restaurant because of this and your interesting prices."
Lisa Patrick, Sat 11th August '12
"Excellent fast service."
Paul, Sat 11th August '12
"Received today, just what I wanted, thanks a lot."
Marion Walker, Sat 11th August '12
"Brilliant site and service, well done."
Julie Davies, Thu 9th August '12
"Quick delivery - very efficient and very reasonable prices. Definitely recommend!!"
Cat, Wed 8th August '12
"Very satisfied. Or rather my partner is very happy. He enjoys drinking his beer out of these glasses. Very happy customers."
Brenda Fragona, Wed 8th August '12
"Thanks very much, I couldn't believe how quickly my order arrived, all well packaged and cheaper than anywhere else I could find."
Juliette, Wed 8th August '12
"Delighted with your product and service - thank you for helpful information on delivery."
Michele Foot, Wed 8th August '12
"Excellent service from start to finish. The product far better that I thought it would be. Very good quality as well as was the price. Many thanks."
Adrian Johns, Tue 7th August '12
"The products I bought were just brilliant, quick delivery and well packed."
Paul Leyshon, Tue 7th August '12
"Our biggest issue was lack of a predicted delivery time or ability to phone to say when the delivery is due. It meant that a friend had to stay in all day to await the delivery. We were also upset that there was nothing on the site saying that central London deliveries weren't available except at extra cost. We needed the glasses for a party."
Thank you for taking the time to leave your comments Richard. We're sorry that you missed our Olympic Closures information
, we have made sure to have this available at various stages throughout the order process since the middle of July.
Richard Goodwin, Tue 7th August '12
"Excellent experience with drinkstuff - very fast delivery - very pleased all around."
Julia Taylor, Tue 7th August '12
Francesca, Tue 7th August '12
"Does what it says on the tin!"
John Cooper, Tue 7th August '12
"Loved the great branded products. I could spend a lot of money on this site. Quick delivery & well packed too."
Mat Hartley, Mon 6th August '12
"Thank you for a very professional service. The glasses arrived without any damage and in the time-frame which you gave me in your mails. Thanks again. Hermann."
Hermann Borchers, Mon 6th August '12
"Having not used the site previously, I wasn't sure what to expect. Very pleasantly surprised though. The product ordered turned out to be good value, rather than cheap and nasty as I feared it may be. Also arrived extremely quickly without breakages. No complaints - can only praise & recommend."
Andrew Wheldon, Mon 6th August '12
"Ordered some glasses which arrived within a few days of order. They were well packed to avoid breakages. Fast and efficient. Will definitely use this company again."
Laura Jeffrey, Mon 6th August '12
"Fantastic range of products, excellent customer service & speedy delivery. A real pleasure to order from!"
Clare Walsh, Mon 6th August '12
"Even if I tried I could not find fault with this transaction. THANK YOU."
Richard Wilkes, Mon 6th August '12
"Love the plastic glasses, lots of choice, quick delivery. Will be back for more. Thank you. Glynis."
Glynis King, Mon 6th August '12
"We were delighted with both the products you sold us they were exactly as described and the service was second to none. We will certainly use you in the future."
Koffiji Lounge, Mon 6th August '12
"The delivery was very quick and the glasses are great."
Katherine Shell, Mon 6th August '12
"Payment system was down and the phone service was good to inform me of why I couldn't pay and then called me back to take payment over the phone! Great delivery time too!"
Nicola Gerrett, Mon 6th August '12
"Very fast delivery - most impressed."
Paula Sewell, Mon 6th August '12
"Excellent transaction. No problem. Quick delivery."
Neil Woodrow, Sun 5th August '12
"Glasses great, do not see why I should pay more for postage because I live in the Isle of Skye."
drinkstuff says: Hi Ron, our delivery prices reflect the prices set by our couriers, in most cases we subsidise the delivery cost to ensure we are offering the best possible price to our customers.
Ron, Sun 5th August '12
"Good service. I was called when the problem with Olympics delivery zone and given some options. Product arrived in a timely manner and was perfect. 5/5"
Trevor Simon-Spooner, Sun 5th August '12
"Great value and great product great service."
Pauline Wyllie-Martin, Sun 5th August '12
"Absolutely faultless service, goods despatched and received next day. Packaging superb, what more can you say apart from buy with confidence."
The Crown Inn, Sun 5th August '12
"I found your website easy to use and very useful giving lots of ideas for parties. My order arrived within two days and everything was just as we wanted. Our cocktail anniversary party
was a great success!"
Lorraine Barrett, Sun 5th August '12
"Fast delivery. Well packed. First class, many thanks."
Mr Sidney R Craze, Sun 5th August '12
"Very disappointed that it took 13 days to process and dispatch, poor service. It took 15 days to receive the goods."
drinkstuff says: We're sorry that your order took 15 days to reach you, Howell. The items that you ordered were out of stock at the time of purchase and were purchased using the pre-order option where a due date was displayed during the checkout process. Your order was dispatched as soon as stock arrived with us.
Howell Williams, Sun 5th August '12
"Am happy with with the way my order was handled. However, the description of the fold-away wine cooler stand
could be improved as it was too small for my standard-sized champagne bucket, so it had to be returned."
Thank you for your comments Richard, and thank you for making us aware of this issue, we have now updated the details on the Fold Away Wine Cooler Stand
to include more information on the dimensions of the product.
Richard Gale, Sun 5th August '12
"Excellent service, well packed, no breakages, and will be using drinkstuff again."
Harpers Bar, Sat 4th August '12
"V good delivery, mini fridge
works fine. Not big enough to put a normal sized wine or spirit bottle in though. Good for cans and miniatures."
Winnie L Choy Winters, Sat 4th August '12
"All too often today we seem to end up complaining non-stop when things go wrong, but PRAISE must go to the excellent after sales service at drinkstuff. In transit two glasses were broken, despite their fantastic packing efforts, but a phone call and a polite e-mail and the problem was rectified in record time at no expense to myself. Well done drinkstuff, will use you again. The glasses are beautiful too."
Sue Nicholls, Sat 4th August '12
"Great service and great prices. Thanks."
Shadi Halliwell, Fri 3rd August '12
"We needed a few cocktail accessories
to bring a bit more colour and joy to our wedding day drinks and drinkstuff nailed it; great range to choose from, delivered quickly and good quality products."
Mike Anderson, Fri 3rd August '12
"Fast, efficient, a good product and a good price. I would happily use your service again."
Stephen Mills, Wed 1st August '12
Robert Cox, Tue 31st July '12
"Fantastic quality and speed of delivery - the disposable champagne flutes
were far superior to others I have purchased in the past - not one base broke as I was attaching them to the flutes!!! I can't recommend highly enough."
Sharron Harley, Tue 31st July '12
"Item was nicely packed, and delivery was quick, which is a good thing as some places take weeks. Will definitely order again."
Marie, Tue 31st July '12