Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"On receipt of the parcel I found the decanter broken, however with one simple email to the customer services, a replacement was dispatched immediately, free of all charges, with no questions asked!!!! The goods are excellent and the service remarkable - I am very happy to recommend this online shop."
Anne Morris, Mon 12th December '11
"Thank you for speedy efficient service. Delighted with purchases."
Margaret Nicoll, Mon 12th December '11
"Very good service and packaged very well. Would recommend drinkstuff."
Julie, Sun 11th December '11
"Fast delivery, very good prices! Lots of choice. Very happy!"
Rosie Ebbens, Sun 11th December '11
"Excellent service. All items delivered promptly. Will certainly use in future. Thank you."
Stuart Duckmanton, Sun 11th December '11
"I found all dealings with drinkstuff.com to be easy and efficient. It is a pity the delivery firm is not in the same category. It was a nightmare to get the unit after missing the initial delivery. I used their online system to arrange pick up from their depot, however on the day specified I was told it was on the truck for redelivery. It was not delivered. I tried to use the internet to rearrange delivery, only to be told on the day it was in the store but they couldn't find it. Eventually it was delivered."
drinkstuff says: We're sorry that you had these issues with your delivery Graeme. Unfortunately this festive season has brought an unprecedented quantity of parcels which all couriers are working hard to keep up with.
Graeme Hurry, Sun 11th December '11
"Very prompt delivery and well packaged (my order included glasses)."
Angela Lee, Sun 11th December '11
"Great website and easy to navigate. Good delivery and great value for money. Highly recommend site and will use in the future."
Jenna Hulme, Sun 11th December '11
"Great website and speedy despatch of order items. Great value for money. Well recommended."
Phil Lord, Sun 11th December '11
"Was very satisfied with service and the delivery. Would definitely use again. Merry Xmas!"
Shahid, Sun 11th December '11
"We had been searching retail shops for this particular jug for quite some time, then came across your website. You were not trying to sell the Broc jugs
by case only, which was quite refreshing. The order arrived in very good time, very well packed, I could not be more well pleased. Thank you very very much. John Tiffin."
John Tiffin, Sun 11th December '11
"Item was well priced and swiftly delivered. Thanks."
Linda Cooper, Sun 11th December '11
"A great site for all your drink/bar stuff. All reasonably priced and some bargains too. I've used the site twice and have been very pleased both times. Good delivery with e-mails tracking your order. Will use them again and recommend them."
Trevharris, Sun 11th December '11
"Many thanks, was impressed by the way you sorted out what went wrong. Will be back to place further orders. Thanks again for replacing the order quickly."
Sanu Miah, Sun 11th December '11
"Very nice items. Good communication and great service. Delivered very quickly, no problems with this company. Very pleased, would use again. Many thanks."
Janet Cox, Sat 10th December '11
"Great product, great price delivered really quick. Thanks."
Natasha, Sat 10th December '11
"All goods except the martini glasses
arrived in one piece. The martini glasses were all broken but when I complained the money was refunded quite quickly."
drinkstuff says: We're sorry that your glasses arrived broken Diane. While we make every effort to pack our parcels carefully, unfortunately because of the fragile nature of the product damages can occur.
Diane Grant, Sat 10th December '11
"I was really pleased with the efficiency and speed in using the site. My order arrived within a few days and with no problems. Will definitely use drinkstuff again in the future."
Ian, Sat 10th December '11
"Delivery time was very good and the packaging was excellent."
Annetta Edwards, Sat 10th December '11
"Very pleased with the quality of the set I bought and the price was very reasonable too. Will make a fantastic gift for my brother. Super fast delivery too. Will certainly use this site again. Thank you."
Nicola Seymour, Sat 10th December '11
"This tower was bought as a Christmas present and will fulfil the role admirably. Excellent service and product from drinkstuff. Can only recommend them, nothing bad to say."
Peter Robinson, Sat 10th December '11
"Ordered drinks cups
for kids cinema evening being held at local primary school once a month. Found drinkstuff were best on price and extremely efficient. Placed an order on a Friday afternoon and received next morning (without paying for express delivery). How is that for service? Brilliant. Well done drinkstuff, we will be ordering again in the New Year. Happy Christmas to you all."
Dawn Davidson, Thu 8th December '11
"Fantastic service with prompt delivery and excellent communication throughout. Product bought was also very high quality and would without exception buy again from here."
Mark, Thu 8th December '11
"Speedy delivery and good quality items."
Bev. Dcosta, Thu 8th December '11
"I purchased 12 double shot glasses
, really good price, extremely good quality. Could not fault the whole process from ordering to delivery."
Sue Swift, Thu 8th December '11
"Good service, nice products. Arrived quickly."
Sophie Gibbons, Wed 7th December '11
"Product was good but parcel was delivered to the wrong place. I had to call around the area and eventually located it. When I contacted the delivery co they promised to get back to me, that was a week ago so as far as they are concerned my package has still not arrived!"
drinkstuff says: We're sorry that you had these issue with your delivery Paula. With the unprecedented quantity of parcels at this time of year, couriers across the country are experiencing a large backlog of enquiries.
Paula Gratton, Wed 7th December '11
"Excellent service, very prompt and well packed. Good goods!"
Maureen Batchelor, Wed 7th December '11
"Would definitely use the website again. I've seen some negative publicity recently about the courier used by this company but I have to say it was a very efficient service so one happy customer!"
Corp Client, Wed 7th December '11
"Fantastic service and excellent products. Made my daughter's 17th birthday party of cupcakes and cocktails a huge success. Will be back for more orders."
Michele Moffat, Tue 6th December '11
"Excellent delivery, prompt and overall web site is good."
Brian Mc Namara, Tue 6th December '11
"When product was ordered an additional next day delivery before midday was asked for, this did not come on the next day before midday and no-one was contacted to be made aware as to what was going on with the product, the product was delivered around 4 days later."
drinkstuff says: We're sorry that you had these issue with your delivery Jack, unfortunately certain areas are experiencing large backlog which has affected all delivery services beyond our control.
Jack Mann, Tue 6th December '11
"Excellent delivery, prompt and well packaged. Great price too."
S. Johnston, Tue 6th December '11
"Excellent. Swift delivery and good prices."
Alexander, Tue 6th December '11
"Glasses were wrapped up very carefully (a box within a bubble wrapped box even!) Bargain on the price. 100% satisfied - will be back for more very soon..."
Michelle, Tue 6th December '11
"Excellent service. The delivery was quick, and when I had a problem with one of the items, drinkstuff were quick to resolve the issue. Would definitely recommend the site to friends and like other people who have left comments, wish I had a lottery win because I've seen some more stuff I want... but for me this time ;)"
Adele, Tue 6th December '11
"Nice Guinness memorabilia frame
. Small scratch across the beak of the Toucan, not worth sending it back where a bit of paint will do the trick."
Dafydd Edwards, Mon 5th December '11
"Website easy to surf. Found what I was looking for at a reasonable price. Delivery was excellent and well packaged. Will be my first choice when buying glassware in future."
Eileen Simms, Mon 5th December '11
"Prompt service. Glassware well packed."
Graham Jones, Mon 5th December '11
"Very good service, quick delivery, I wish I had more spare money to buy more!!!!!! I love the spirit dispensers
and the wine fridge
Helen Travis-Jenner, Mon 5th December '11
"I made a purchase recently and was mostly happy, except for 3 LED glasses as a gift. Unfortunately, the boxes were really badly squashed and damaged although the goods inside were unharmed. Sadly as these items will be a gift we had to then buy some more boxes to put them in. Apart from that, the delivery was on time and all correspondence well dealt with."
We're sorry that you had these issues with your order Wendy. If you ever have any problems with products received from us you are welcome to contact our customer services
team who will be happy to help.
Wendy Powell, Mon 5th December '11
"I bought a heated brandy glass
as a Christmas present, I was a little sceptical due to the price but I was very pleasantly surprised when it came. The quality is great and the presentation box looks fabulous, it looks a lot more pricey than it was! The service was swift and easy. Would certainly buy again."
Sarah, Mon 5th December '11
"Thank you for your excellent service...."
Rusty Douch, Mon 5th December '11
"We paid for next day delivery and it never arrived until the day after at 3.00pm, when I asked for a refund they said we would receive the difference in the amount from normal delivery and next day delivery, not very good service but items were good what we received thanks."
drinkstuff says: We're sorry that you had this issue with your delivery Danielle. Unfortunately this Christmas has brought an unprecidented quantity of deliveries which all couriers are working hard to keep up with. As you stated we have refunded you for the inconvenience with the late delivery.
Danielle Beswick, Mon 5th December '11
"I was looking for the wine cooler and stand
as a present for my brother, and it is perfect. It was exactly what I was looking for. It was very useful to have the measurements so that I could have a good idea of what it was I was buying. I was also impressed with the delivery service which included being informed on when it had been dispatched and a further email advising me that it was being delivered later on that day. I would recommend you to friends and I would not hesitate at all in using you again."
Anneliese Reid, Sun 4th December '11
"Good website, easy to get around. Products I ordered were well packaged and of good quality. Negative, the delivery side. I was emailed on 23rd Nov to say my order had been dispatched, I tracked it and it sat in the same warehouse all the next day while I stayed in waiting for it to arrive. I did ring and query it, to be told it would go on a local delivery that day and it could arrive at any time later. It arrived the following day when luckily I was in."
drinkstuff says: We're sorry that you had these issues with your order Kim. We are looking into readdressing our delivery service in the near future.
Kim, Sun 4th December '11
"Drinkstuff delivered good customer service and quality goods promptly, only slight problem was glasses were smaller than I expected which was my error, but if buying check size carefully as you can't tell from picture. On a plus I bought them as a gift for my friend who loved them."
Jane, Sat 3rd December '11
"Great delivery service, and good communication with the delivery and order. Love the slanting glasses
. Good company will order again. Thank you."
Marie O'Reilly, Sat 3rd December '11
"Received my order very fast. Ideal for my bar, good value for money."
Roy, Sat 3rd December '11
"Excellent service thank you very much."
John Sutherland, Fri 2nd December '11
"It was not a first time to order from drinkstuff.com and I must say this is really a pleasure. Very nice and good quality items, well described and pictured. Delivery quick and also very nice and helpful staff. I will be coming back definitely :)"
Magdalena Pietras, Thu 1st December '11
"No complaints, everything was like I wanted it to be. Quick delivery, very nice!"
Laura Eschmann, Thu 1st December '11
"Very impressed with the service and delivery, no guessing when it would arrive, kept informed all the way, highly recommend."
David Exon, Thu 1st December '11
"Had a problem with delivery but a lovely lady named Sharon from customer services sorted this out quite quickly. Goods fantastic! Will use this company again and will also recommend it to my friends."
Elaine Davies, Thu 1st December '11
"I am very happy with the items and their descriptions on the website. They were delivered quickly and well packaged. I am happy with the correspondence from drinkstuff, as I was told when my order was dispatched and when it would arrive. A pleasure to do business with. I look forward to placing orders with drinkstuff in the future."
Holly Watts, Wed 30th November '11
"The service was very good and prompt. I ordered Glass goods and they came well wrapped up. Would use them again."
Tracey Leckie, Wed 30th November '11
"Fantastic service - great product at an amazing price. Delivery was spot on."
Richard Sanderson, Wed 30th November '11
"Good product, right price and excellent delivery."
Mike Egan, Tue 29th November '11
"I am really impressed with my order. It was received very quickly and packaged wonderfully. The products were very good. The items I ordered were for a present and my friend was pleased with them. Thank you very much. Will definitely be popping back in the future!! :)"
Felicia, Tue 29th November '11
"Quick delivery, items as specified although the boxes were quite damaged could maybe do with better packaging."
drinkstuff says: Many thanks for your comments Joanne. We will pass on your concerns to our dispatch team.
Joanne Barlow, Tue 29th November '11
"My products were as described, I'm very pleased with them, they were delivered promptly, and in perfect condition."
John Mynett, Mon 28th November '11
"Fabulous service - items arrived virtually next day! Would definitely use again!"
Leanne Kendrick, Mon 28th November '11
"Really pleased with the service - website easy to use, product was delivered quickly (it came the next day), and was packaged well, so no breakages. Will definitely use again."
Kirsty, Mon 28th November '11
"Just wanted to say how pleased I am with the Bud fridge
and the Chevy bar
I ordered from you. Brilliant service from start to finish. Excellent products I will order from you again and will certainly recommend drinkstuff. Spot On!"
Richard Sleep, Mon 28th November '11
"Well packaged, excellent service. Please raise your glasses to drinkstuff."
Scott Bain, Mon 28th November '11
Ivor Berger, Mon 28th November '11
"Excellent service, product here next day."
Peter Olsen, Mon 28th November '11
"Brilliant service, fast, efficient, glasses we're well packed, no breakages."
Steve Martin, Mon 28th November '11
"Was very satisfied with the delivery and with the items I have ordered for my son's birthday, and I know he will like them."
Debbie Rees-Williams, Mon 28th November '11
"A prompt and efficient service from all concerned. Brilliant website - easy to use and good value. Most impressive..."
Bee Davis, Mon 28th November '11
"Order came very well packed with no problems with the glass items. Excellent prompt service with goods delivered only three days post order."
Graeme Wood, Mon 28th November '11
"First class products and service. Will use again."
Ian Jelley, Mon 28th November '11
"Thank you for the excellent service."
C.M. Bradshaw, Mon 28th November '11
"Lovely martini glasses
, excellent quality. I've not yet used the cocktail shaker
. Good service, though delivery took a little longer to Ireland than advertised. It would have been nice if the courier had been pleasant and mannerly however."
Ciara Poleon, Mon 28th November '11
"Excellent service, very fast delivery and great products, would def recommend."
Lesley Robinson, Mon 28th November '11
"Excellent bar essentials at a great price with easy order and fast, no fuss delivery - just what a busy business needs!"
Michael Sheldon, Sun 27th November '11
"Great service. Great product. Thanks."
Colin Torrance, Sun 27th November '11
"Glassware arrived perfectly packed and ahead of schedule. Excellent service, already looking for the next order. Thanks."
Brad Scheonerock, Sun 27th November '11
"All items delivered in very quick time, and the items were as ordered. Only one slight problem - one of the cocktail glasses was broken. But due to it only being a small part of the order I did not request a refund or replacement. So I can't complain about any lack of service as I didn't ask for any, In fact the items were well packed and it was just one of those things overall very impressed with them and I would order from them again."
bls136, Sun 27th November '11
"As always first class products & service, fast & efficient transaction and delivery. Recommend and will use again."
Mark Taylor, Sun 27th November '11
"Excellent service. Goods arrived well packaged and protected. Swift postage. Would highly recommend."
Pat Doherty, Sun 27th November '11
"Items exactly as described, quickly delivered and great value. I will keep coming back for all my party needs. Thank you."
Susan Wright, Sun 27th November '11
"Great service, fast delivery and had to replace one glass, which was done v quickly too. Thank you :)"
Inese, Sun 27th November '11
"Very quick delivery of products. Really impressed with the quality of the goods received, will shop here again."
Miss Dawson, Sat 26th November '11
"Very impressed by the ease of ordering and speed of delivery also the package was very well wrapped. Would definitely use again."
Lynn Keighron, Sat 26th November '11
"The promptness with which you handled my order was commendable indeed. Will have no hesitation in recommending this site to my friends."
Tavi Wahi, Fri 25th November '11
"The whole online experience from sourcing product, to purchase, to receipt of goods has been exceptional. I have no hesitation in passing on recommendation to do business with drinkstuff. Well done everyone!"
Mike, Fri 25th November '11
"Firstly you had the product I'd been searching high and low for. Then you had a deal on a certain number (which I couldn't resist so I bought lots). Then really speedy delivery. What's not to like? Thank you very much!"
C. Markwell, Thu 24th November '11
"Very happy with both the order and the speed of delivery."
M. Tippett, Thu 24th November '11
"I placed my order with drinkstuff recently and found to my surprise that my order was expedited to my home address as quickly as possibly and each item was of superb value and quality. I would recommend this company to my family friends for their range of products and value for money and also the speedy delivery of the order. Best Regards. Charles."
Charles Cambridge, Thu 24th November '11
"Very happy with the way my order was dealt with. Goods arrived complete with no breakages within time scale stated."
Philip Burch, Thu 24th November '11
"Excellent service, fast delivery, ordered two of these one for ourselves and one for a gift for friends. Cocktail Starter Pack
is fantastic, very well made, looking forward to trying it out this weekend."
Shaza, Wed 23rd November '11
"Order beautifully packed and delivered within 48 hours. Contents just as described. Real bargain set - put away for Christmas. Would definitely use again."
Linda Edmond, Wed 23rd November '11
"Having recently purchased the Set of 6 Verrines
, one glass was damaged on delivery. An e-mail the next day to drinkstuff was promptly answered and a replacement in my hands some three days later - excellent service, just how it should be! Thank you"
Jane Sampson, Wed 23rd November '11
"Very happy with my purchase, bought as a gift and I'm sure he'll love it! Fast delivery too so thanks very much! x"
J. Watson, Tue 22nd November '11
"Prompt well packed and as described. So very happy with the service."
N. Rathbone, Tue 22nd November '11
"My order arrived within two days first class quality. PS still trying to source Effes 0.3lts glasses."
Many thanks for your comments Jim. We are constantly sourcing new branded glassware so please revisit our branded glassware
category for the latest additions.
Jim Devlin, Tue 22nd November '11
"I have been a loyal customer of drinkstuff since 2004, and have the following comments to make:- I found a small problem with the nuts poker table I purchased, and reported the problem to Customer Services by email. Customer Support promptly contacted me and have resolved the problem to my total satisfaction. The problem was not the fault of drinkstuff whatsoever, but that did not matter, so "Hats-Off" to them for putting the matter right without delay. This is testament to their "Superior After Sales Care". Well Done drinkstuff. From Leslie."
Leslie, Tue 22nd November '11
"Very glad to do business with your company. The service was fast and they where delivered in excellent packaging to protect my order. I cannot fault the large selection that you have nor the price. I will be coming back to you to buy my drinks. Thank you for the service you provide. Cheers Mike"
Mike Hart, Tue 22nd November '11
"Excellent service. Excellent value and very good quality very impressed, will use you again. Thank you"
Gillian Downend, Tue 22nd November '11