Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"I placed an order for bar stools
and changed my mind on the style but Drinkstuff exchanged without hesitation. Also, I received some damaged stools due to the packaging but again Drinkstuff replaced promptly. Quality of the product is good, deliveries prompt and trackable and the customer service excellent."
Gus Critchlow, Tue 27th September '11
"Customer service was quick and friendly."
Claire Bowick, Tue 27th September '11
"Very quick delivery and great product. Just what we expected :) Thank You for a smooth transaction!"
Gemma, Tue 27th September '11
"I am very pleased with how fast I received the item after ordering it, as I am a experienced Internet shopper and have had problems before with goods. I was very pleased with the quality of the product as well although I did think that the gummy worm
would be all round rather than having a flat underneath. My son (whose 18th I bought this for) said it was great and it tasted like raw orange jelly and loved it."
susan gilbert, Tue 27th September '11
"I was impressed with the margarita glasses
, we had been looking everywhere for some and also at a very good price. Thank you"
Sheila Smith, Tue 27th September '11
"Have placed orders with Drinkstuff a few times now and they are always prompt with delivery, easy to order with, and great value. Really impressed!"
Madeleine, Tue 27th September '11
"The glasses are perfect and delivery was great."
Lindsay Bainbridge, Mon 26th September '11
"Excellent service, no complaints."
F McChrystal, Mon 26th September '11
"Perfect product, perfect service, perfect delivery. This was a perfect shopping experience."
Ron Heyes, Mon 26th September '11
"I thought that the service was very good. My order arrived within 4 days and I didn't think the product was that expensive either. I would definitely use them again. Thanks."
Jade, Sun 25th September '11
"Felt the website was very well laid out. Prices were competitive and the goods arrived in a couple of days and were of high quality. Will definitely use your company again."
Donna Thomas, Sun 25th September '11
"I got a couple of these ice bags
for stocking fillers as I have one and they are great! Can slip a bottle of wine in and fill with ice and water and keep with me. Can even take them to friends houses or local bars that don't have wine buckets
and they keep my white wine nice and cold as I hate warm white wine! Excellent product many thanks."
Maria Smeaton, Sun 25th September '11
"My girlfriend and I were very anxious about broken glasses
arriving at our home when we placed the order. We were completely astonished about the accurateness in the way the glasses
were packed. I can only recommend Drinkstuff if you need glasses
. Absolutely satisfied customers! "
Gilles Leyers, Sat 24th September '11
. I would do business with this company again."
Anthony Coupe, Sat 24th September '11
"Excellent quality products, quick ordering system (unlike some online retailers) and arrived within 2 days. I would recommend and I will be back. Thanks."
Karen Weaving, Thu 22nd September '11
"Great range of competitively priced, top quality products backed up by a fast & efficient service."
Harry North, Wed 21st September '11
"Fast and efficient ordering system and speedy delivery - very impressed.. arrived early too...which helped."
Blanche Bangay, Wed 21st September '11
"I can't seem to get these in the shops as I was specifically looking for a Glass jug which I prefer to pour my water out of."
Maureen Elliston, Wed 21st September '11
"The day I ordered the cocktail set you had a problem and I received a telephone call the next day to say that my payment had not gone through, due to a technical fault, I gave my payment details to the young lady and told her that as this was a wedding present I needed it urgently. She very kindly sent the order to me express delivery, at no extra cost to me and as promised it arrived the next day, so I was delighted. I was also very pleased with the quality of the goods and the newly weds are too!!"
Chrisitine Grenway, Wed 21st September '11
"I purchased two non slip trays. They are excellent, really are non slip easy to clean, and a very good price."
Dianne Trueman, Wed 21st September '11
"I needed red cups for my daughter's 18th birthday party as she told me they were essential. I didn't have a clue where to buy them, but I came across the Drinkstuff website and it was easy. I ordered the cups literally days before the party, but they arrived on time and were better quality than I expected. Good service, good value for money - thank you"
Sue Craft, Tue 20th September '11
"I am really happy with your service. I placed my order on Wednesday night and I received everything at 2pm the following Monday. I absolutely love the sparklers, cocktail umbrellas and glitter sticks. Exactly what I need to add atmospere when I make cocktails for my friends. I was a little disappointed with the colour changing straws, but I think that is more to do with my expectations than the actual straws. I am sure the kids will love them. The sombrero salt rimmer is perfect. Thank you."
Mary Lane, Tue 20th September '11
"Great stool. I would say it was a good purchase and the service was excellent, with very quick delivery. "
Mrs M Allen, Tue 20th September '11
"Searched high and low for latte glasses for my new Nescafe krups machine! bought some off ebay but they were tiny and were not what i wanted! Bought proper ones from drinkstuff and they are brilliant! Fit my machine stand perfectly and are just like the ones you get in the coffee shop high street brands! They really do make for a better cuppa and they were couried and received with loads of safety packaging! Great Cups and great service, extremely happy with everything and recommend strongly!"
James, Tue 20th September '11
"Ok no problems delivered on time satisfied with product, if need anything again would re order."
ian andrews, Tue 20th September '11
"Fast delivery and well packaged!"
Andrew, Mon 19th September '11
"Very good service and I will definitely use the company again."
Joyce, Sun 18th September '11
"I was thrilled with the Ice Bags arriving in time for a Pimms on the Terrace event and was so pleased to have found them on line as I purchased some at The Good Food Show will certainly buy more as they make excellant presents with wine when going to Dinner Parties"
Jacqui Hale, Sun 18th September '11
"Prompt and exellent service."
Bob Stark, Sun 18th September '11
"Well packed and quick service. I would use again no problem."
Ian Morton, Sat 17th September '11
"Excellent delivery, well packaged, 1st class glasses, superb!"
Frank Mclean, Thu 15th September '11
"A pleasure to deal with. I do think the website is a little confusing when the delivery address is different to the invoice address which caused a mixup on my order, but the issue was professionally and quickly dealt with by the company. Thank you."
Sue, Thu 15th September '11
"Over the moon with my order, thankyou."
Mary, Thu 15th September '11
"Excellent fast delivery. Excellent help from staff when I phoned to ask for help on which item to order. Thank you"
Dawn Sherman, Thu 15th September '11
"I bought a large glass boot beer
as a gift. Good product and quick delivery."
Pete, Wed 14th September '11
"Placed and order using the easy to use website. Everything arrived promptly and all the products were really good. Happy with the service and will use the company again."
Jennifer Ross, Wed 14th September '11
"The ice crusher was value for money and just as I anticipated it would be. I was not disappointed."
Lynda Mackey, Tue 13th September '11
"The drinkstuff service was really impressive. The quality of the goods were fab and delivery time was minimal. Would recommend!"
Holly Jarvis, Tue 13th September '11
"I placed an order with yourselves for a few bits and pieces for a party I was holding. I found the items very cheap and as I found when I received the goods very good quality. When I checked the goods I found that the small paper plates were missing, they were only £1.99, but I did need them. I rang the contact number and spoke to a very charming young lady, who took my reference number straight away. She called me by my first name and asked what the problem was. When I told her the small plates were not in the box, she said 'that's not very good, I will send them out straight away and was there anything else she could help me with?' This is how customer services should act! The only thing I regret not doing is taking her name so I could congratulate her. Well done!!! I will not hesitate to shop with you again and I have passed your website onto others as well."
Barry Lineker, Tue 13th September '11
"Ordered this last minute late afternoon as a joke 21st present for my son and it arrived before lunch next day. Very good service. Thanks a lot."
Dolores Trayner, Tue 13th September '11
"Value for money."
Shilpesh Patel, Tue 13th September '11
"Perfect, just what I wanted, just as described, cheap price, very quick delivery will order more."
Jenny Cornish, Mon 12th September '11
"Thank you, my parcel arrived when you said it would although I did not open it. I posted it on to Australia, my Australian cousin was over here and saw them when we went out for a meal. She had not seen them before so when she went back home I seached the web and found you. So thank you for I have a very happy cousin."
June Clay, Mon 12th September '11
"As always drinkstuff have lots of classy and fun items for me to buy for my home bar or entertaining requirements. Delivery is always swift and I will visit there website for more ideas in the future."
Alan, Mon 12th September '11
"The Retro Slush Maker was exactly as described and shown in the photos. The on-line transaction was very easy to complete. The product was shipped and delivered very quickly. I will certainly use Drinkstuff in the future."
John Owen, Mon 12th September '11
"Fantastic bar stools
. Exactly what I was looking for. Service was excellent and items arrived quickly."
Amanda Sedgwick, Mon 12th September '11
"Had a cocktail party recently with not very much time for planning or error. Ordered my glasses from Drinkstuff very late on Thursday evening with small window for delivery as the party was starting 48 hours later on the Saturday evening. At 9am Saturday morning my cocktail glasses
arrived. It was the 2nd time I had bought from this company. Cheers!"
Peter Singleton, Sun 11th September '11
"Really good service. Boob Shaped Jelly Mould
makes a wonderful jelly dessert! Just right to celebrate a 50th birthday!"
Bernice Allen, Sun 11th September '11
"Totally satisfied with this site. Very prompt deliveries, usually within 2 to 3 days. All products have been in stock and the communication, via e mails is good too. I have found the products to be the best price on the web for the Lay Z Spa
. I prevaricated about buying the Lay Z Spa
for a while, but reading your customer reviews helped me take the plunge (forgive the pun!). It will soon have to come down for the winter, I'm looking forward to next spring!"
Hilary Stevens, Sun 11th September '11
"As usual, the quality of the product is superb and the speed and care of delivery is at a very high standard. The first and usually the only place I have to go to get my bar stuff. Whether it's lots of things, or just a couple of bar accessories
, they take every order and treat them with the same importance. Will definitely be back again."
Chris K, Sun 11th September '11
"I was very happy with the product, delivery and packaging. The gummy bears
were a brilliant surprise for my children an kept them quiet for a long time. Great idea for a novelty gift
or for gummy bears
Lucy Dickinson, Sat 10th September '11
"Great, customer service is not dead. One of the glasses that we ordered cracked in the dishwasher on its first wash, and having contacted Drinkstuff, a replacement was very quickly sent to us. They even followed up with a courtesy call to ensure that everything was ok."
Richard Bennett, Thu 8th September '11
"My order was dealt with very quickly and efficiently and arrived on time."
Christine Millward, Thu 8th September '11
"Just what i wanted, matched the description arrived promptly."
Jennifer Weston, Thu 8th September '11
"Arrived very quickly and just what I wanted - had been looking for these since seeing some in a restaurant in Portugal, so fab to be able to purchase some."
Linda, Thu 8th September '11
"Your company in many sense has stood up politically in not seeing N.Ireland as part of the UK and charging me outside"mainland uk " postage rates,which i represent part of the majority in N.Ireland who still see themselves as part of the UK .So i see your postage and package rates more than a price tag! I hope drinkstuff.com will look into this , as their product and service is good but their respect for the N.Ireland community is more than disrespectful in more than 1 sense!"
drinkstuff says: Thank you for your comments Graeme. To be clear we are no way making a political comment here merely reflecting that our couriers class Northern Ireland as outside the UK Mainland. Which it obviously is. This is why Northern Ireland appears in our Non Mainland UK category alongside other such locations as the Isle of White, Isle of Man and the Channel Islands. Due to the distance and the crossing of water, it costs us more to dispatch to you. This is then reflected in the charges that Non UK Mainland customers incur. Whilst this may not be apparent we do actually get charged £11.28 to deliver to Northern Ireland and subsidize this for our customers down to the £6.99 you have paid. Let us assure you this is a matter of geography and not politics!
Graeme Mcclinton, Wed 7th September '11
"Having received my delivery very promptly, I was slightly disappointed to find a few items damaged. However the customer service from the staff at drinkstuff was exceptional and replacements were with me (with a day to spare) in time for my event. Not only was this dealt with efficiently, it was communicated well and had the personal touch at every stage. This is one company I will use again and again thanks to their great staff (and also their competitive prices!)."
Jon Cuthbertson, Wed 7th September '11
"I received my order on time, and well packaged. The glasses I ordered are superb and exactly as described. I am delighted and will happily purchase from this company again. Thank you."
Ray, Wed 7th September '11
"Have used drinkstuff few times, speedy service on all deliveries, would recommend to a friend."
Howard Vincent, Wed 7th September '11
"Your service was faultless and the goods exactly what I wanted. Thank you."
Fiona Gray, Wed 7th September '11
"All the products were great thanks. My son is now chief cocktail maker! Thanks Tony for your help."
Marc Matthew, Wed 7th September '11
"Very happy with product, could not believe how quick the product came. Would recommend."
Kerry, Wed 7th September '11
"Very quick service and delivery, will buy from you again."
Graham John Taberer, Wed 7th September '11
"Well packed, very speedy delivery and would definately use this service again."
M Makin, Wed 7th September '11
"Very easy ordering, fast delivery and everything as promised on the website. Would certainly use again!"
Carole Way, Wed 7th September '11
"I ordered two Jack Daniels products after looking around the internet for the best price. I am very impressed with the quality of the Jack Daniels optic and plaque, will definately use agin. Fast delivery, 5*."
Laura Turner, Wed 7th September '11
"The cocktail fountain didnt actually work. The pump wasn't strong enough, however the customer service was very good and the girl I spoke to was very helpful and called me back as promised. These things do happen and it's how the company handle and rectify that will make me return."
Emma, Tue 6th September '11
"Excellent items, delivery and great customer service!!"
Karen, Tue 6th September '11
"I have never had and problems with any of my orders from Drinkstuff and have recommended them to alot of colleagues in and out of the trade, keep up the good work."
Andrew King, Tue 6th September '11
"Order was delivered promptly and I especially liked the ability to track the delivery to within a one hour time frame. Delivery was received by courteous driver and goods very well packaged. Would definately consider using again."
Ginette Tanner, Tue 6th September '11
"Stylish and fabulous value for money. First rate delivery service."
Dave Roberts, Tue 6th September '11
"Everything gone well!"
Thomas Frost, Tue 6th September '11
"Very fast delivery and customer care. Products are also very reasonable, I will definately be shopping here again."
Mahala Roche, Tue 6th September '11
"Would order from Drinkstuff again. Great service and item was delivered promptly. Would like to see Drinkstuff use a bit less packaging, but otherwise would highly recommend!"
P Mountford, Tue 6th September '11
"I was pleased with one of the products I ordered, the Salto Ice Blue tumblers
are great but the other tumblers I got were a great deal smaller than I expected. But overall I was happy and the goods arrived quickly and completely protected. Wasn't sure why they were in such a big box? "
Laura Somers, Tue 6th September '11
"I found that the order arrived quickly and everything was there and in perfect working order. I guess this is all you need from an online shop."
David Braude, Tue 6th September '11
"I placed an order with drinkstuff on a Sunday evening. I required the glasses for the following Sunday and as promised the items were delivered within the specified time. I did contact customer service regarding a date for delivery and they replied and informed me the glasses had been packed and were ready for dispatch. The package arrived the next day. I was pleased with the price and the quality as I found other plastic stemmed glasses in the supermarkets were often flimsy and more expensive. I will definitely use this company again."
S.Wan, Mon 5th September '11
"Friendly, efficient and fast service. Would definitely recommend."
Tracey Teviotdale, Mon 5th September '11
"I ordered some drinking gear for my party and I was very impressed with the quick delivery and very competitive prices! I will most certainly be back!!!!"
Abigail Pugh, Mon 5th September '11
"Great service cheers, you should do engraving as well."
Matt, Mon 5th September '11
"Very efficient service and excellent products."
Thelma, Mon 5th September '11
Sue Rath, Mon 5th September '11
"My order was quick, easy and efficient - received everything in one go and every item was well packed and as described. Excellent Service."
Simon, Mon 5th September '11
"very good products and cheap."
Kieron Young, Sun 4th September '11
"Excellent Product, perfect service. Thank You."
Ian Clark, Sun 4th September '11
"Wonderful service, wonderful condition and arrived on time. Many thanks, would not hesitate to use you again."
R.P. Thomas, Sun 4th September '11
"Excellent! Kit arrived on time as planned."
David, Sun 4th September '11
"Was delighted with my set but there was a part missing and I had to phone and get you to send it out in the post as it was for my husbands birthday. I can't understand how the person who wrapped it did not notice it was missing!"
Alison Cairns, Sun 4th September '11
"Great prices & service, wouldn't hesitate to use again."
Chris Murray, Sun 4th September '11
"The online ordering was easy and straight forward. We had some glasses short in the delivery but a quick call to the lovely people in customer services sorted that out and we got the rest of the order the following day. We will definitely be using you again , thanks drinkstuff Andy ( Annabellas)."
Annabellas, Sun 4th September '11
"Very pleased with speedy delivery to France and safe packing - huge box!! Very reasonably priced high quality polycarbonate glasses for by the pool. 3 times the price for simiilar items ordered in France with similar postage & packing costs."
365 Holidays in France, Sun 4th September '11
"Excellent service and good value. Thank you, we are all very pleased."
Mrs Margaret Silver, Sat 3rd September '11
"I have ordered goods from drinkstuff in the past and, as with this order, have always been impressed with the quality of their products, their customer service and their value for money. This order was for Ballon Champagne Flutes 6oz / 170ml
. The order arrived promptly. It was well packaged and the glasses were as described. - simple, yet elegant and at a great price. Just what I'm needing for a party in a couple of weeks time. Thank you."
Bev Dalgleish, Sat 3rd September '11
"Fantastic service. Product exactly as expected and delivered within the timescale promised."
Jane Fearnyough, Sat 3rd September '11
"Excellent service and products. All good in every way."
Jim, Thu 1st September '11
"Excellent quality glasses. One was broken on arrival but replaced immediately on request, no quibbles. Good service, recommended."
Simon Airey, Thu 1st September '11
"Over the past few months I've ordered various items from Drinkstuff including wall mirrors
, ice scoops
, ice buckets
and drinking games
. I would not hesitate too recommend them to anyone. Service and packaging is first class. Keep up the good work."
Les Bond, Thu 1st September '11
"Excellent company to deal with. The items were dispatched very quickly, and they were extremely well packaged as I ordered 3 glass items. Would definitely use again."
Simon Price, Thu 1st September '11
"Items exactly as described and delivery prompt. I am very pleased with my purchase."
Carmen Steele, Thu 1st September '11
"The yard of ale
proved to be an amazing 21st pressie, he was thrilled!!"
Sarah, Wed 31st August '11