Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"The ice crusher was value for money and just as I anticipated it would be. I was not disappointed."
Lynda Mackey, Tue 13th September '11
"The drinkstuff service was really impressive. The quality of the goods were fab and delivery time was minimal. Would recommend!"
Holly Jarvis, Tue 13th September '11
"I placed an order with yourselves for a few bits and pieces for a party I was holding. I found the items very cheap and as I found when I received the goods very good quality. When I checked the goods I found that the small paper plates were missing, they were only £1.99, but I did need them. I rang the contact number and spoke to a very charming young lady, who took my reference number straight away. She called me by my first name and asked what the problem was. When I told her the small plates were not in the box, she said 'that's not very good, I will send them out straight away and was there anything else she could help me with?' This is how customer services should act! The only thing I regret not doing is taking her name so I could congratulate her. Well done!!! I will not hesitate to shop with you again and I have passed your website onto others as well."
Barry Lineker, Tue 13th September '11
"Ordered this last minute late afternoon as a joke 21st present for my son and it arrived before lunch next day. Very good service. Thanks a lot."
Dolores Trayner, Tue 13th September '11
"Value for money."
Shilpesh Patel, Tue 13th September '11
"Perfect, just what I wanted, just as described, cheap price, very quick delivery will order more."
Jenny Cornish, Mon 12th September '11
"Thank you, my parcel arrived when you said it would although I did not open it. I posted it on to Australia, my Australian cousin was over here and saw them when we went out for a meal. She had not seen them before so when she went back home I seached the web and found you. So thank you for I have a very happy cousin."
June Clay, Mon 12th September '11
"As always drinkstuff have lots of classy and fun items for me to buy for my home bar or entertaining requirements. Delivery is always swift and I will visit there website for more ideas in the future."
Alan, Mon 12th September '11
"The Retro Slush Maker was exactly as described and shown in the photos. The on-line transaction was very easy to complete. The product was shipped and delivered very quickly. I will certainly use Drinkstuff in the future."
John Owen, Mon 12th September '11
"Fantastic bar stools
. Exactly what I was looking for. Service was excellent and items arrived quickly."
Amanda Sedgwick, Mon 12th September '11
"Had a cocktail party recently with not very much time for planning or error. Ordered my glasses from Drinkstuff very late on Thursday evening with small window for delivery as the party was starting 48 hours later on the Saturday evening. At 9am Saturday morning my cocktail glasses
arrived. It was the 2nd time I had bought from this company. Cheers!"
Peter Singleton, Sun 11th September '11
"Really good service. Boob Shaped Jelly Mould
makes a wonderful jelly dessert! Just right to celebrate a 50th birthday!"
Bernice Allen, Sun 11th September '11
"Totally satisfied with this site. Very prompt deliveries, usually within 2 to 3 days. All products have been in stock and the communication, via e mails is good too. I have found the products to be the best price on the web for the Lay Z Spa
. I prevaricated about buying the Lay Z Spa
for a while, but reading your customer reviews helped me take the plunge (forgive the pun!). It will soon have to come down for the winter, I'm looking forward to next spring!"
Hilary Stevens, Sun 11th September '11
"As usual, the quality of the product is superb and the speed and care of delivery is at a very high standard. The first and usually the only place I have to go to get my bar stuff. Whether it's lots of things, or just a couple of bar accessories
, they take every order and treat them with the same importance. Will definitely be back again."
Chris K, Sun 11th September '11
"I was very happy with the product, delivery and packaging. The gummy bears
were a brilliant surprise for my children an kept them quiet for a long time. Great idea for a novelty gift
or for gummy bears
Lucy Dickinson, Sat 10th September '11
"Great, customer service is not dead. One of the glasses that we ordered cracked in the dishwasher on its first wash, and having contacted Drinkstuff, a replacement was very quickly sent to us. They even followed up with a courtesy call to ensure that everything was ok."
Richard Bennett, Thu 8th September '11
"My order was dealt with very quickly and efficiently and arrived on time."
Christine Millward, Thu 8th September '11
"Just what i wanted, matched the description arrived promptly."
Jennifer Weston, Thu 8th September '11
"Arrived very quickly and just what I wanted - had been looking for these since seeing some in a restaurant in Portugal, so fab to be able to purchase some."
Linda, Thu 8th September '11
"Your company in many sense has stood up politically in not seeing N.Ireland as part of the UK and charging me outside"mainland uk " postage rates,which i represent part of the majority in N.Ireland who still see themselves as part of the UK .So i see your postage and package rates more than a price tag! I hope drinkstuff.com will look into this , as their product and service is good but their respect for the N.Ireland community is more than disrespectful in more than 1 sense!"
drinkstuff says: Thank you for your comments Graeme. To be clear we are no way making a political comment here merely reflecting that our couriers class Northern Ireland as outside the UK Mainland. Which it obviously is. This is why Northern Ireland appears in our Non Mainland UK category alongside other such locations as the Isle of White, Isle of Man and the Channel Islands. Due to the distance and the crossing of water, it costs us more to dispatch to you. This is then reflected in the charges that Non UK Mainland customers incur. Whilst this may not be apparent we do actually get charged £11.28 to deliver to Northern Ireland and subsidize this for our customers down to the £6.99 you have paid. Let us assure you this is a matter of geography and not politics!
Graeme Mcclinton, Wed 7th September '11
"Having received my delivery very promptly, I was slightly disappointed to find a few items damaged. However the customer service from the staff at drinkstuff was exceptional and replacements were with me (with a day to spare) in time for my event. Not only was this dealt with efficiently, it was communicated well and had the personal touch at every stage. This is one company I will use again and again thanks to their great staff (and also their competitive prices!)."
Jon Cuthbertson, Wed 7th September '11
"I received my order on time, and well packaged. The glasses I ordered are superb and exactly as described. I am delighted and will happily purchase from this company again. Thank you."
Ray, Wed 7th September '11
"Have used drinkstuff few times, speedy service on all deliveries, would recommend to a friend."
Howard Vincent, Wed 7th September '11
"Your service was faultless and the goods exactly what I wanted. Thank you."
Fiona Gray, Wed 7th September '11
"All the products were great thanks. My son is now chief cocktail maker! Thanks Tony for your help."
Marc Matthew, Wed 7th September '11
"Very happy with product, could not believe how quick the product came. Would recommend."
Kerry, Wed 7th September '11
"Very quick service and delivery, will buy from you again."
Graham John Taberer, Wed 7th September '11
"Well packed, very speedy delivery and would definately use this service again."
M Makin, Wed 7th September '11
"Very easy ordering, fast delivery and everything as promised on the website. Would certainly use again!"
Carole Way, Wed 7th September '11
"I ordered two Jack Daniels products after looking around the internet for the best price. I am very impressed with the quality of the Jack Daniels optic and plaque, will definately use agin. Fast delivery, 5*."
Laura Turner, Wed 7th September '11
"The cocktail fountain didnt actually work. The pump wasn't strong enough, however the customer service was very good and the girl I spoke to was very helpful and called me back as promised. These things do happen and it's how the company handle and rectify that will make me return."
Emma, Tue 6th September '11
"Excellent items, delivery and great customer service!!"
Karen, Tue 6th September '11
"I have never had and problems with any of my orders from Drinkstuff and have recommended them to alot of colleagues in and out of the trade, keep up the good work."
Andrew King, Tue 6th September '11
"Order was delivered promptly and I especially liked the ability to track the delivery to within a one hour time frame. Delivery was received by courteous driver and goods very well packaged. Would definately consider using again."
Ginette Tanner, Tue 6th September '11
"Stylish and fabulous value for money. First rate delivery service."
Dave Roberts, Tue 6th September '11
"Everything gone well!"
Thomas Frost, Tue 6th September '11
"Very fast delivery and customer care. Products are also very reasonable, I will definately be shopping here again."
Mahala Roche, Tue 6th September '11
"Would order from Drinkstuff again. Great service and item was delivered promptly. Would like to see Drinkstuff use a bit less packaging, but otherwise would highly recommend!"
P Mountford, Tue 6th September '11
"I was pleased with one of the products I ordered, the Salto Ice Blue tumblers
are great but the other tumblers I got were a great deal smaller than I expected. But overall I was happy and the goods arrived quickly and completely protected. Wasn't sure why they were in such a big box? "
Laura Somers, Tue 6th September '11
"I found that the order arrived quickly and everything was there and in perfect working order. I guess this is all you need from an online shop."
David Braude, Tue 6th September '11
"I placed an order with drinkstuff on a Sunday evening. I required the glasses for the following Sunday and as promised the items were delivered within the specified time. I did contact customer service regarding a date for delivery and they replied and informed me the glasses had been packed and were ready for dispatch. The package arrived the next day. I was pleased with the price and the quality as I found other plastic stemmed glasses in the supermarkets were often flimsy and more expensive. I will definitely use this company again."
S.Wan, Mon 5th September '11
"Friendly, efficient and fast service. Would definitely recommend."
Tracey Teviotdale, Mon 5th September '11
"I ordered some drinking gear for my party and I was very impressed with the quick delivery and very competitive prices! I will most certainly be back!!!!"
Abigail Pugh, Mon 5th September '11
"Great service cheers, you should do engraving as well."
Matt, Mon 5th September '11
"Very efficient service and excellent products."
Thelma, Mon 5th September '11
Sue Rath, Mon 5th September '11
"My order was quick, easy and efficient - received everything in one go and every item was well packed and as described. Excellent Service."
Simon, Mon 5th September '11
"very good products and cheap."
Kieron Young, Sun 4th September '11
"Excellent Product, perfect service. Thank You."
Ian Clark, Sun 4th September '11
"Wonderful service, wonderful condition and arrived on time. Many thanks, would not hesitate to use you again."
R.P. Thomas, Sun 4th September '11
"Excellent! Kit arrived on time as planned."
David, Sun 4th September '11
"Was delighted with my set but there was a part missing and I had to phone and get you to send it out in the post as it was for my husbands birthday. I can't understand how the person who wrapped it did not notice it was missing!"
Alison Cairns, Sun 4th September '11
"Great prices & service, wouldn't hesitate to use again."
Chris Murray, Sun 4th September '11
"The online ordering was easy and straight forward. We had some glasses short in the delivery but a quick call to the lovely people in customer services sorted that out and we got the rest of the order the following day. We will definitely be using you again , thanks drinkstuff Andy ( Annabellas)."
Annabellas, Sun 4th September '11
"Very pleased with speedy delivery to France and safe packing - huge box!! Very reasonably priced high quality polycarbonate glasses for by the pool. 3 times the price for simiilar items ordered in France with similar postage & packing costs."
365 Holidays in France, Sun 4th September '11
"Excellent service and good value. Thank you, we are all very pleased."
Mrs Margaret Silver, Sat 3rd September '11
"I have ordered goods from drinkstuff in the past and, as with this order, have always been impressed with the quality of their products, their customer service and their value for money. This order was for Ballon Champagne Flutes 6oz / 170ml
. The order arrived promptly. It was well packaged and the glasses were as described. - simple, yet elegant and at a great price. Just what I'm needing for a party in a couple of weeks time. Thank you."
Bev Dalgleish, Sat 3rd September '11
"Fantastic service. Product exactly as expected and delivered within the timescale promised."
Jane Fearnyough, Sat 3rd September '11
"Excellent service and products. All good in every way."
Jim, Thu 1st September '11
"Excellent quality glasses. One was broken on arrival but replaced immediately on request, no quibbles. Good service, recommended."
Simon Airey, Thu 1st September '11
"Over the past few months I've ordered various items from Drinkstuff including wall mirrors
, ice scoops
, ice buckets
and drinking games
. I would not hesitate too recommend them to anyone. Service and packaging is first class. Keep up the good work."
Les Bond, Thu 1st September '11
"Excellent company to deal with. The items were dispatched very quickly, and they were extremely well packaged as I ordered 3 glass items. Would definitely use again."
Simon Price, Thu 1st September '11
"Items exactly as described and delivery prompt. I am very pleased with my purchase."
Carmen Steele, Thu 1st September '11
"The yard of ale
proved to be an amazing 21st pressie, he was thrilled!!"
Sarah, Wed 31st August '11
"Loved the cake dome. The description was spot on and delivery was exceptionally fast. Many thanks"
Tamsin Preece, Wed 31st August '11
"I ordered the fish bowl
and alcopop straws
for my daughter's 18th birhday. They were a great success! I think the cocktail I made was rather potent but it was enjoyed by all. Good Fun! Delivery was excellent, very prompt."
Nichola Turner, Wed 31st August '11
"Very happy with prompt delivery, just waiting for first freeze!"
Adam, Wed 31st August '11
"Very good equipment and fast delivery! It's worth it!"
Fabricio R Campos, Wed 31st August '11
"Thank you for an easy, pleasant transaction. Excellent seller. A++++++"
Piotr, Tue 30th August '11
"Very speedy delivery and great value. I'm really happy with bar stools and even managed to build one!"
Gill Sharma, Tue 30th August '11
"Delivered within 2 days and well packaged. Reasonable price. Very good service and would definitely order again from them."
K Wilkinson, Tue 30th August '11
Al Berwick, Tue 30th August '11
"Verry happy with the deal. Super fast delivery. Great knife. I would recommend your firm to anyone."
Christopher Field, Tue 30th August '11
"Good value. Ideal for my sons 'party' while his parents are away!"
Debbie, Tue 30th August '11
"Everything ordered and delivered very quickly."
Russell Stockton, Tue 30th August '11
"The Neo Link
letters did exactly what they said. I purchased these for a home bar
, and it looks great. They are easy to put together and it looks really effective. Delivery was fast and after sales was excellent. I will be back. "
Penny Byerley, Tue 30th August '11
"Absolutely thrilled! Brilliant service, very speedy. Can not fault at all."
Caroline Wills, Tue 30th August '11
"Very good product, very fast delivery."
Alex, Tue 30th August '11
"Ordered these juice/water jugs, they are perfect for the purpose needed and very good value. O.K I paid the extra to have quick delivery which brought the price up a bit, but that was my choice. All in all a great service and product."
Judith Maggs, Mon 29th August '11
"This is the 4th time I have purchased something from this company and I have never had the slightest issue with any of these dealings. Products are of a high standard and delivery is always fast and products are very well packed. I would highly recommend them and often have."
Alex, Mon 29th August '11
"Easy website to use, goods well packed and arrived very quickly. Courier very polite."
Alison Robinson, Mon 29th August '11
"I ordered some stuff from Drinkstuff for my 40th birthday party. I expected the goods to arrive as they said but they arrived early than expected. Thats what I call it a very good surprise and service. Better to arrive early than late. Thank you."
Ayu Bradshaw, Sun 28th August '11
"My order arrived within a few days. I was pleased with most of the contents but one of the glasses had a small chip. When I brought this to the attention of Customer Services, they immediately apologised and sent me a replacement within a day. Great to have such prompt and friendly service (and the chipped glass has been recycled as a rather fetching pot plant ornament!)."
Darci Bysouth, Sun 28th August '11
"Excellent company to deal with. Goods well-packed and delivered quickly. Would order again if necessary."
Joyce Pavier, Sun 28th August '11
"Excellent service and paper plates
Bill Morgan, Sun 28th August '11
"Very quick delivery and reasonably priced glasses. Many thanks for good service."
Mim Nash, Sun 28th August '11
"Good service, pleased with product and will order again."
Julie Bush, Sat 27th August '11
"I've ordered from Drinkstuff twice now and have been thoroughly satisfied with the products.I am very happy with the pricing and astonished at the swift delivery [via courier too, no less]. The packaging is excellent to the excess. I suspect that you could find a chip in 'The Star Of India' before you'd receive a delivery from Drinkstuff with a broken item inside! Top marks, earned and well deserved. Bravo!"
Andy Holder, Sat 27th August '11
"Very efficient, goods received on time."
Iain Williamson, Thu 25th August '11
"Great customer service.People actually responded to the emails I sent which was great! Great product, well packaged and a good price."
Melanie Azzopardi, Thu 25th August '11
"Easy to find what I wanted, prices superb, delivery in a blink of an eye. So smooth and stress-free. Thank you for a fantastic shopping experience."
Claire, Wed 24th August '11
"This company's customer service is second to none. Sent replacement parts instantly and without hassle. In this day, when service is often poor, I can readily recommend Drinkstuff to anyone for speed of delivery, quality of service and price."
sandra speight, Wed 24th August '11
"Really helpful service as Drinkstuff delivered at a time and date convenient to me. It was fast delivery and extremely well packaged. Delighted."
Colin O'Donnell, Wed 24th August '11
"Found this website by accident, I have to say the service & communication was excellent. Thank you very much for an easy transaction."
Janet Martin, Wed 24th August '11
"I had ordered a brass door plaque but received a knife which was concerning that the order could be so wrong. However when I rang to explain what I had received, the lady I spoke to was brilliant and sorted out my correct order straightaway and apologised for the error so this part of the process was really good."
drinkstuff says: Thank you for you feed back Jane. We apologise again for sending the incorrect item and we are pleased to hear that you are happy with how this was resolved.
Jane Bailey, Tue 23rd August '11
"Lovely item, excellent quality."
Jane Bailey, Tue 23rd August '11
"I was most impressed by the speed with which your cake domes reached me. My daughter runs a cake-making business and needed some cake domes for a stall she had at the recent Bristol Balloon Fiesta. She was very pleased with them and they enhanced the appearance of her cake display no end. Thank you very much."
John Humphries, Tue 23rd August '11
"Excellent and efficient service. The glasses were just what we wanted. Thank you."
Margaret Harriss, Tue 23rd August '11
"Easy to order online, product delivered much quicker than expected. Good quality and therefore value for money"
Andrea House, Tue 23rd August '11
"The service was excellent and the website easy to use. The order arrived well packed."
Veronica Siney, Tue 23rd August '11