Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"I don't know if this is Drinkstuff's fault or the courier but my parcel looked like it had something heavy dropped on it. It was covered in very tatty tape and the packaging inside was also crushed. Luckily my £35 ice crusher
was intact even though it's box wasn't."
drinkstuff says: We're sorry that your parcel arrived to you in this condition Deborah. All our parcels are securely stacked and shrink-wrapped on a pallet for transportation to the courier hub, so unfortunately this must have happened in transit to you. We work closely with our courier so we will make sure to pass on your concerns to our rep.
Deborah Cross, Sun 22nd May '11
"Faultless. I emailed to ask about prompt delivery. Had very quick response followed by delivery the next day. Drinkstuff have never let me down."
Sue Harding, Sun 22nd May '11
"Excellent service. Many thanks drinkstuff."
R Freeman, Sat 21st May '11
"Excellent service and delivery exactly as requested. Will use this company again and have no hesitation in recommending to friends."
Andy Rough, Sat 21st May '11
"Was happy with the quality of the glasses, the packaging, the quick delivery AND the price. Can't fault anything. Would order from you again if I had to. Well done and keep up the good service that you offer."
Molly, Fri 20th May '11
"Loved the product, came on time, can't complain at all."
Tom Davies, Fri 20th May '11
"Brilliant; no complaints at all; very happy customer; thanks!"
Victoria Timms, Fri 20th May '11
"Fantastic service, very quick delivery, been using the lay z spa
for a number of weeks now and it's amazing, great value too. Very easy to set up and maintain. Buy with confidence from drinkstuff."
Helen McMullen, Thu 19th May '11
"Order arrived prompt as promised, products in perfect order."
Theo Cronhelm, Thu 19th May '11
"Can't leave feedback for each individual Neo Link
light letter but I have to say that it was really good value and an excellent product! Easy to put together and looked great. The shooter glasses
were excellent value for money and perfect for the 'surfer' and his van!! Thanks for your service - will use your site again!. Dave."
Dave Smith, Thu 19th May '11
"Excellent service. Delivery was really quick and the products are good quality and pretty cheap - great value. Many thanks."
Davy Kelly, Wed 18th May '11
"Excellent acrylic wine glasses
, great service and delivery. Highly recommended."
Peter Winston, Wed 18th May '11
"A very easy to use website with nice quality products and reasonable prices. I particularly liked the white wine glasses
and the funky salad servers
. There was an unfortunate breakage during delivery, however Drinkstuff fixed it promptly and to my full satisfaction."
Stuart Jones, Wed 18th May '11
"The item was as described and the delivery was on time to the one hour slot."
Lesley Wright, Wed 18th May '11
"Everything it was ok. Thanks for all."
Michele, Wed 18th May '11
"I have bought goods from drinkstuff before and have never been disappointed. I was very pleased with my latest order as well. I think that they offer good value, quality items and the communication and delivery service is excellent. I would highly recommend them."
Yvonne, Tue 17th May '11
"I am very pleased with the products I ordered. Also pleased with the speedy delivery!"
J. Ashworth, Tue 17th May '11
"Very happy with my order. Fast delivery, excellent service."
Jason Watson, Tue 17th May '11
"This is a really good quality product and not over priced. The order was delivered really quickly and despite the throwing antics of the delivery driver outside my house, they arrived intact, well they were well packed! Would definitely recommend these tankards to anyone."
Mandy Morgan, Tue 17th May '11
"Ordered 6 plastic tumblers
- arrived safely - and are just what we wanted."
Burbery, Tue 17th May '11
"Very efficient pleasant staff, well packaged and speedy delivery, good value. More than satisfied, hope to deal again soon."
Mr T RW Palmer, Tue 17th May '11
"I ordered a few sets of glasses for personal use and as a gift for my boyfriend as we enjoy making cocktails together. The items came well packaged and got here fast - 2 days within placing my order. I will definitely be back for more cocktail making equipment soon and will be recommending this website to friends. Thanks for the friendly service!"
Vicky Wilson, Tue 17th May '11
"Quick, accurate service, would use again."
Susan Comber, Tue 17th May '11
"Very good service and delivery was as stated. Only criticism was packaging on some of the cocktail glasses could have been better."
drinkstuff says: Thank you for your comments Stephen, we have passed on your concerns to our packing team.
Stephen Robins, Tue 17th May '11
"Was very pleased with prompt delivery, and product just as I expected it to be, which we use on a daily basis in our little sweet and confectionery shop."
Renda Davies, Mon 16th May '11
"Everything was like clockwork. Excellent service and all was as expected."
Brian Allflatt, Mon 16th May '11
"I am more than happy with my order. the glassware is a very high standard, the packaging was excellent and the entire sale was textbook. Well done, if only life were this simple!"
Michael Scott, Mon 16th May '11
"Same as usual, excellent service, good quality product delivered promptly."
Adrian, Mon 16th May '11
"Absolutely brilliant, my daughter loves her neon sign, now my son wants one! Customer services were brilliant too!"
Christine Blake, Mon 16th May '11
"Items purchased were good quality for the price, delivery was very quick and when there was a problem this was very quickly resolved. I would have no hesitation in buying further goods from this company."
Sheila Bailey, Mon 16th May '11
"Very impressive service. Very prompt delivery... very well packaged and I was also very impressed with the quality of the product. All round 10/10!!"
Verna Tompkins, Mon 16th May '11
"Very good service, arrived only a few days after ordering, would definitely use drinkstuff.com again."
Simon Lewis, Mon 16th May '11
"Everything turned up quickly, and was reasonably well packaged."
Chris Thomas, Mon 16th May '11
"Good products, fair price and quickly delivered. Thank you."
Philippa Weston, Mon 16th May '11
"Great product, quick delivery, many thanks!"
Donna Evans, Mon 16th May '11
"Everything as ordered, timely delivery."
Suzanne, Mon 16th May '11
"If the nearest store here and buy more online if they were above all offers and discounts on shipping, order and shipment really fast just 4 working days."
Daniele, Mon 16th May '11
"This is an exemplary service in every respect. A thoroughly efficient operation, offering an easy and seamless experience. I shall certainly be making future purchases through this company and would recommend them highly."
Elaine Lassman, Sun 15th May '11
"Great and fast, loved the clock, birthday present for my hubby. Thank you."
Deborah Keenan, Sun 15th May '11
"Very pleased with our purchases and the service and have recommended you to our friends. Very quick delivery and well packed."
Sarah Philip, Sun 15th May '11
"Although I have not used my Pizza dome
yet as we are waiting for a weekend when all the family can get together, I was very pleased with how quickly my order was processed, and it was delivered exactly when you said it was going to be. Also it is very reassuring to know that as soon as you order something the company doesn't disappear, you have sent me emails all they way and beyond my purchase. If I see something else out of the ordinary that will entertain my family and feed them at the same time I will not hesitate to order it from Drinkstuff."
Wendy French, Sat 14th May '11
"Fast delivery, item as described."
Bigsmile, Sat 14th May '11
"Good price, good delivery."
D Quin, Thu 12th May '11
"I bought 96 glasses believing that the maximum three day time taken for standard dispatch meant if I ordered on Monday evening, I'd receive by close of play on Thursday. However it transpires that that is only the time they go to the courier. With the help of two bank holidays they finally arrived the following Tuesday, by which time we'd all gone to work. When finally received there was one champagne flute missing, though on reporting it we were told it would be replaced without question - just hope that won't be so much of a problem as the original delivery!"
drinkstuff says: We're sorry that you had these issues with your order Charles. Unfortunately the estimated delivery period fell during the bank holiday period so our 3 working day delivery did mean delivery on the Tuesday. We do make sure to note non-delivery days (due to bank holidays etc) on our website at the time of ordering so customers are aware of exactly when their parcel will arrive.
Lowe, Wed 11th May '11
"Thanks for making my purchase quick and easy. Super fast delivery and product was 10 times better than what I expected."
Jodie Corrin, Wed 11th May '11
"Great service. Arrived quickly and good communication throughout."
David Underwood, Wed 11th May '11
"Reasonable prices, clear site, quick delivery, good packing - what's not to like?"
D Howl, Wed 11th May '11
"Bought these for a prezzie, they thought they were fab, arrived quickly."
Nigel Palmer, Wed 11th May '11
"I was very impressed with these glasses
and ice boxes
I ordered from yourselves. The delivery was quick and everything arrived well packed and in good condition. Thank you very much."
Ellen Vine, Tue 10th May '11
"Very impressed with customer service, they answered very quickly and solved a problem that was my fault with out a second thought. I will be ordering from you again."
Susan Watts, Tue 10th May '11
"The quality of the glass ware is first class. The service is also first class. Can't fault at all. A very good shopping experience."
Karen Scott, Tue 10th May '11
"Great service and fast delivery! Product arrived very well packed. I would highly recommend!"
Tereza Castle, Tue 10th May '11
"Delighted with my order, arrived quickly, will definitely be dealing with you again."
Carol Ryan, Tue 10th May '11
"Efficient, swift service with good communication."
Mrs F Langley, Tue 10th May '11
"Some problems with accepting my order through MasterCard, but eventually bank transfer, fast shipment and everything perfect. Thank you."
Nico Baggen, Mon 9th May '11
"I am delighted with the level of customer service demonstrated by drinkstuff, although there was a quality issue with one of the items purchased, this was resolved to my satisfaction quickly and without any quibble from your customer services dept, I will definitely shop with drinkstuff again. Thank you."
Cliff Lee, Mon 9th May '11
"Website is very easy to use and the spa was delivered in about 3 days for free by DPD, also it was about half of the RRP. Cannot complain and would recommend to anyone!"
L Crook, Mon 9th May '11
"I ordered three different sets of cocktail glasses
as a birthday present for a friend. Unfortunately, one of the sets was damaged during transit despite being very well packaged. I told customer services and they apologised and arranged for another set to be sent to me, which arrived the day after! Would definitely recommend Drinkstuff to my friends / family."
Natalie Coe, Mon 9th May '11
"Very impressed with your service - thank you, will use you again."
Helen Wilkes, Mon 9th May '11
"Thanks for a great speedy service. My order arrived very quickly and your communication was first-class throughout. I'll certainly buy from you again. Cheers, Tony."
Tony Haslam, Mon 9th May '11
"I ordered 4 plastics jugs
for the 29th and they came the next day before I expected and the jugs were perfect! Service was fantastic."
Caroline Singh, Mon 9th May '11
"I ordered a Lay z spa hot tub
on a Wednesday before the good Friday weekend, paid an extra £5 for next day delivery to have it for the long weekends and came with an email notification of when it would be delivered. The lady on the phone was very helpful at the time of buying and I received spot on the time scale delivery notification the next day, fantastic product and hope to have dealings with the company again, super!! Hayley."
Hayley Bird, Mon 9th May '11
"Quick to deliver the product, must have been standing around for a while it was rusty on the edge it would be good if the product was checked before sent out."
drinkstuff says: We're sorry that you received a product from us in this condition Emma, thanks for bringing this to our attention, we are now looking into the rest of our stock. Please see our email to you regarding this issue.
Emma, Mon 9th May '11
"Nice quality corkscrews
, delivered in just 2 days! Look forward to ordering again."
Gord, Sun 8th May '11
"I wasn't sure when I placed my order so near the royal wedding if the glasses would arrive on time. I placed my order late Thursday night before the double bank holiday. The glasses duly arrived on the Wednesday. We were all amazed at the quality for such a reasonable price. Thank you for making our celebrations such a success."
Dot Anderton, Sun 8th May '11
"The beautifully packaged dozen Martini cocktail glasses
arrived in good time to be used as stylish props for the recent production of Manon Lescaut by Puccini staged by Bristol Opera at the Olympus Theatre and greatly added to the 1920s Art Deco styled performances."
Charlie, Sun 8th May '11
"had fun since arrived, good service from supplier thanks."
Andy, Sun 8th May '11
"I had excellent service from your company and the price of the item was half the price that I could get the mirror for anywhere else so I was delighted."
Sylvia McDonald, Sun 8th May '11
"Excellent product and delivery. Will use again."
Eric Cuthbertson, Sun 8th May '11
"Unfortunately a mistake was made in my order and it was missed by two people who signed it off. I ordered 1 pack of 4 pineapple cups, 1 pineapple cups turned up. I emailed my complaint to customer services but heard nothing (I did take the bank holidays into consideration). I rang customers services and spoke to a lovely lady who apologised and sorted it out and I received my other cups very quickly. To be honest it won't put me off using you again but I had wanted to use them for the weekend and wasn't able to."
We're really sorry that you had these issues with your order Debbie. We hope you have now received your extra Pineapple Glasses
Debbie Wilde, Wed 4th May '11
"Quick delivery and good quality products. Love everything in the website :)"
V. Santos, Tue 3rd May '11
"Just to say your service is good and I was very happy with my home cinema seat
Olivier D, Tue 3rd May '11
"The cups, shot glasses and umbrella cocktail sticks were all as described. Speedy delivery, reasonable prices and loved the way you can "leave a message" for the courier to make delivery easier. I'll be back! :)"
Sam Aldred, Tue 3rd May '11
"Splendid, found the glasses I wanted to replace broken item, placed order, 2 days later delivered, beautifully wrapped, excellent, would recommend to any one. Many thanks, Roger."
Roger Nottage, Tue 3rd May '11
"Initially there was a problem with my order but I had to thank you guys for the fantastic way it was corrected. The level and quality of help was great and it meant that the present I had to give was ready in plenty of time. Thank you!"
Jennifer Todd, Tue 3rd May '11
"Would recommend one of the spars
to anybody they're great for such little money and the speedy delivery means you can have it within a couple of days."
Paul Briggs, Tue 3rd May '11
"Delivered faster than expected and the goods were better than I thought they would be for the low price! Very happy, does exactly what I wanted."
Chris Rigby, Tue 3rd May '11
"Very impressed with the speed of delivery!"
Anna Chesterfield, Tue 3rd May '11
"Compliments!!! I had a problem with an order and it was solved immediately. Everyone was very impressed with the cocktail plates
! And the replacement martini glasses
arrived in time for my party! THANK YOU!!!"
Carolyn Campbell, Tue 3rd May '11
"Ordered brandy glasses
, good price, & received in two days, top class service... would use again no problem!"
John, Mon 2nd May '11
"Lovely product. Arrived when expected and left with neighbour as arranged. Husband loves it!"
Emma Bowden, Mon 2nd May '11
"Goods arrived promptly and were packaged well."
Helena, Mon 2nd May '11
"Very friendly with super quick delivery!!! Many thanks."
Frank Mellish, Mon 2nd May '11
"The description of the items was accurate and full. Delivery was quick and the packaging ensured the glass items arrived in perfect condition. Good service deserves praise so, well done."
Edward James, Sun 1st May '11
"Second order from drinkstuff, excellent fast delivery each time."
J Heron, Sun 1st May '11
"I ordered some cake domes from here which arrived really quickly. Exactly as described and excellent value for money. My second order was out of stock on the site but the communications regarding its delivery have been outstanding. Would highly recommend drinkstuff :)"
Sandra Speight, Sat 30th April '11
"Highly recommended. The glasses ordered were excellent quality and came really well packaged. However, one of the glasses was a bit defective so I dropped customer service a mail and within 24 hours I was sent a replacement. Good value and excellent no hassle service so I would definitely have no hesitation using them again in the future!"
Jeremy Jones, Sat 30th April '11
"Excellent prices, very quick delivery, a huge range of products for the cocktail connoisseur, will definitely use this site again."
Paola, Sat 30th April '11
"Would please me about another business. Many thanks, Ingolf Lange."
Ingolf Lange, Sat 30th April '11
"Thanks for the earlier than expected delivery of my order - which meant we could enjoy the Easter sunshine in the hot tub. Much appreciated."
Dave Sisson, Fri 29th April '11
"The delivery was quick and was very happy with the Brass Sign
but the Party Balloon Russian Roulette Gun
did not work very well when we all tried to use it at the my friends BBQ was quite disappointed really."
We're sorry that you were disappointed with the Party Russian Roulette Gun Edward, if you ever have any issues with a product you purchase from us you are welcome to contact our customer services
team who will be happy to help solve any problems.
Edward Pink, Thu 28th April '11
"Pleasant and helpful on the phone, made ordering very easy. Next day delivery service was superb. Product was well packaged and as described. Good quality and good value."
Mark, Thu 28th April '11
"I recently made an order for 6 pint glasses. One of them arrived broken, in my opinion they were not packed with enough bubble wrap, to me this is a basic mistake that should have been avoided. I must add however that the follow up by your company has been very good with a new glass being despatched in a good time scale. In conclusion, well done to the complaints department but a not so well done by the originally packers."
drinkstuff says: Thank you for your comments Richard, we have raised these issues with the warehouse team and will make sure this is looked into. We normally have a very low broken products rate but will strive to do better.
Richard Bennett, Wed 27th April '11
"Our order was dealt with promptly and our glasses were delivered within 48 hours."
Peter Thomas, Wed 27th April '11
"I'm very happy with the service I have received. Very prompt."
Elaine Burton, Wed 27th April '11
"Just to say your service is very good and I was very happy with my glasses. Thanks, John R."
John Russell, Wed 27th April '11
"Quite good compared to high street shops, big range of products. I should be back soon if I need anything. Delivery could be cheaper, but I do understand it is not up to drinkstuff. However I am happy with what I get and can tell it is a professional shop where everyone can find something for themselves."
Adam Augustynowicz, Tue 26th April '11
"Quality product with excellent customer service and speedy delivery. Thank you!"
S. Kershaw, Tue 26th April '11
Peter, Tue 26th April '11