Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"My order was delivered promptly, (very good) The item itself was good quality, (good) But, it was poorly packed and as a result the box (product packaging) it came in was crushed, (poor) I wouldn't normally care as long as the item itself is not damaged, but as it is a gift, it looks like a pretty poor effort."
drinkstuff says: We're sorry your item packaging arrived damaged Neil, please see our email to you regarding this.
Neil Caseley, Sun 17th October '10
"I have used Drinkstuff many times and I find delivery and packaging excellent. On this occasion even though delivery /packaging was excellent unfortunately the item I ordered (Inflatable Beer Cooler
) had a hole in it and as I needed for a party the next day I had to tape the cooler so I could use it rather than send it back. I will use Drinkstuff again but disappointed on this occasion!!"
drinkstuff says: We're sorry that your item arrived damaged Beverley. Please see our email to you regarding this.
Beverley Simpson, Sun 17th October '10
"I'm very happy with the speedy response to my order. The product arrived on time and nicely packaged. Many thanks."
Clive Hawes, Sat 16th October '10
"Very pleased with service received. This gift item was processed and shipped within hours of the order. Would recommend."
Melanie Anning, Wed 13th October '10
"Excellent service, amazingly quick delivery and great products can't recommend highly enough."
Stephen Robinson, Tue 12th October '10
"Great service and on time."
Senait Onwenu, Mon 11th October '10
"Fast efficient service, would achieve 5 stars with first time purchase or loyalty voucher for next purchase ie. spend £50 get £5 off."
drinkstuff says: Many thanks for your comments Lesley. On the final order confirmation page we do offer various vouchers, including offers for first time customers.
Lesley Grove, Mon 11th October '10
"I cannot find a negative from using this company, they were very informative from the moment I made the order, through the dispatching period and right up until the delivery arrived, which was on time and in perfect condition - good attention to detail throughout!"
Dan Sharp, Mon 11th October '10
"Well, I ordered, it arrived in good time, and well packed. No problem at any stage of the process."
Arnaud, Mon 11th October '10
"Nice products but I will be shopping elsewhere in future. Delivery of £4.50 for what I received is a rip off."
drinkstuff says: We're sorry that you were disappointed with our delivery costs Neil. Our shipping service covers the full order processing procedure, from receipt of your order, to packaging the item, and includes a to-your-door service. In many cases we subsidise our delivery costs to offer the best prices to our customers.
Neil Dyer, Sun 10th October '10
"Prompt dispatch, excellent product, really pleased, thank you!"
Sharon Turner, Sun 10th October '10
"Delivered on time and in perfect condition."
Andrew Campbell, Sun 10th October '10
"I was so pleased with the product, I was looking for a joke present for my boyfriend's 21st birthday and found so many possibilities on the website, but finally choose to go with the giant pint glass. The website was easy to use and simple to direct around, delivery was quick and efficient. I would definitely recommend this site to everyone and will be using it again myself."
Ruth Hellier, Sun 10th October '10
"Ordered some unusual Xmas gifts at reasonable price, ordered promptly."
Nikki Hopkins, Sat 9th October '10
"Great service and great products I really enjoy my Guiness Gillroy Glasses
and I will use you again."
John Fretwell, Sat 9th October '10
"I have ordered quite a few items from Drinkstuff over the last couple of years and have always received the orders quickly and the courtesy emails following the order are always reassuring."
Julie Michel, Fri 8th October '10
"Needed items urgently and they arrived very quickly. Great hassle-free service, no problems."
Joanna Spriggs, Fri 8th October '10
"Excellent service. I was kept fully informed about dispatch and the goods arrived very quickly. I love the design - really different! I wish there were more glasses in the same design."
Christine Howarth, Thu 7th October '10
"You are just amazing guys! My favourite website with bar stuff. Thanks for quick delivery and high quality items. We'll be in touch :)"
Agnieszka, Wed 6th October '10
"Hello, I'm afraid I can't access your survey but I wanted to comment on the goods I ordered. I was very pleased over all however the 1/2 pint tumblers were very thin and cheap looking compared to the wine, champagne and pint glasses I ordered. I have a log cabin which is now a bar at the end of my garden (about 100ft from house). I specifically wanted non breakable glasses so that I didn't have to keep going to and from the house when friends became a little raucous and dropped glassware!!!"
We're sorry that the half pint tumblers
weren't up to your expectations Linda. These are standard reusable tumblers that are used by pubs and clubs.
Linda Lightfoot, Tue 5th October '10
"Great product and fast delivery what more could you want :)"
Lou, Tue 5th October '10
"Bought the cocktail starter pack
for a birthday present and was very pleased with it."
Bridget Green, Mon 4th October '10
"Great service and excellent products, we will use again next time we are having a party!"
Keith Burley, Mon 4th October '10
"Delivery very good, customer service brill, and product range excellent."
Michelle Grint, Fri 1st October '10
"My daughter was bitterly disappointed. She spent over a weeks pocket money on the Giant Gummy Bear
as a gift for her friend and got a very small item. She believed that the photo of the item was deceptive and looked much bigger."
We're sorry that you were disappointed with the Giant Gummy Bear
, Ruth. Every effort has been made to accurately show the size on the Giant Gummy
page including a hand holding the stick, normal sized gummy bears beside the giant one, and full dimensions of the item.
Ruth Woodhouse, Wed 29th September '10
"Very good service."
Anne Gardner, Wed 29th September '10
"Once again, items delivered promptly, very good service all round, would recommend this company to anyone."
Iain Gaston, Wed 29th September '10
"I discovered this website while looking online for a specific cocktail mixer, I ordered goods which were shipped out so quickly I couldn't actually believe I had received them already. Very professional & would definitely recommend to friends! Thanks."
Debbie Thomson, Wed 29th September '10
"I ordered many items however two of which were not in stock. Not a problem. The in stock items arrived after a few days, however there was no sign of my other 2 items. I got a call a few days later from someone at your company about my order who updated me on the status of it which I thought was brilliant. I was told I'd get my hurricane glasses
soon and my shot glasses
in a few weeks. I was fine with this. A week (or so) went by and I received my shot glasses. No sign of the hurricane glasses. Still no sign of the glasses either. I assume things have gotten mixed up in the confusion but as I'm still waiting for the hurricane glasses will probably phone you soon enough to chase this up."
drinkstuff says: We're sorry for the delay with your order Nathan. We can confirm that the glasses are now in stock and your order should be with you soon.
Nathan, Tue 28th September '10
"Second time I have ordered glasses and one has been broken. However, after a quick email they replaced it both times."
Madi, Tue 28th September '10
"Right product, right price, speedy delivery - excellent service all round."
Roy Simpson, Mon 27th September '10
"Following the initial delivery of broken glasses, the second delivery arrived OK. Thank you for the replacements and the prompt action."
Thorpe, Mon 27th September '10
"Website very easy to find and use, and goods arrived when stated. Very pleased with service and purchase."
Stacey Scammell, Mon 27th September '10
"Very happy with my order. Great quality product, great value and very quick delivery."
Tracey, Sun 26th September '10
"Great service, great product, delivered with the speed of light. Most satisfied. Will definitely use again. Many thanks."
Syd Burns, Sat 25th September '10
"The product was good but the service was terrible. There was a specified date that the stock would come in but it changed so many times. I ordered the product at the beginning of June and it was delivered at the end of August. I will not be ordering from here again."
drinkstuff says: Hi Sophie, we're sorry that you were disappointed with the delivery of your Flair Bottle. We import these specially from the US, because there are no manufacturers of them in the UK - due dates can often be put back beyond our control.
Sophie, Sat 25th September '10
"We bought a Lazy Spa in time for my daughter's 16th birthday party. We set everything up as per the manual, filled the spa up with water and turned on. Friday morning the spa was up to temperature so I thought I would give it a try. 6 minutes into bliss and the pump packed up!! OMG - less than 24 hours before the party and no spa!! I phoned Drinkstuff - they came to the rescue - another pump was sent out for delivery Saturday morning, it arrived as promised and the party was a great success. Thank you Drinkstuff - fantastic service!!"
Michelle Hudson, Fri 24th September '10
"Bought these items as well as others for my husband & "his bar" and they're a real talking point as we found with friends last night, and who are now planning to purchase them as well! I live in Spain so these were delivered to a relative's house in the UK and one of the coasters didn't work but was replaced by return without the need to send the original one back so I was very pleased with the service as it meant they still arrived here in Spain in time for our anniversary."
Angie Nicholls, Thu 23rd September '10
"Goods arrived earlier that expected and in perfect condition. Many thanks."
Richard Smith, Wed 22nd September '10
"Fast service and quality of goods excellent! Will use this site again."
Sarah Whorlow, Mon 20th September '10
"The service was brilliant, arrived within the aloted time. Staff was friendly and pleasent plus the glass arrived in one piece."
Samantha Rollinson, Mon 20th September '10
"Easy to use web site, easy ordering process, very quick delivery service. All great. One slight issue - one of the jugs was slightly smaller than the other 5. Probably a 1 ltr jug. Not worth going to the bother of changing."
drinkstuff says: We're sorry that you had this issue with your order Wendy. This sounds like an issue at the manufacturer's end. We have passed on your details to our customer services team.
Wendy Lyons, Mon 20th September '10
"Good website, excellent service/delivery."
Jane Macfarlane, Sun 19th September '10
"I will say that I liked the way your company works; placing my orders was easy, having a genuine email as when my order was sent, and if that wasn't enough it arrived on the day I thought it would. Everything so far is perfect. The items I ordered were received in excellent working condition!! Plus I noticed two checks were made on sending out my order which shows your company cares about the clients getting exactly what they ordered. Fantastic to everyone at Drinkstuff."
Pete, Sun 19th September '10
"Everything was excellent, quality of product, price of product, delivery and contact was mint."
Alastair Brown, Sun 19th September '10
"Excellent wine rack - we purchased one last year which has been sturdy and easy to use. We now have four that fill an empty fireplace - looks good! Fast efficient service!"
Julie Pett, Sun 19th September '10
"Reasonable price, quick ship, good quality: I am very happy of my first order with Drinkstuff."
Pamela, Sun 19th September '10
"I have ordered wine and beer glasses from Drinkstuff and found the items to be perfect. They were packed very well and arrived in a timely fashion. Given that the products on offer are unusual it is surprising that the prices are so reasonable. All in all a site that I will definitely visit again."
Nic James, Sun 19th September '10
"I received my order two days after placing it! The products were in perfect condition and I was thrilled at the fast and efficient service."
Simran Deol, Sat 18th September '10
"The service was great. I was kept well informed and they arrived when expected. The colour of the bar stools
is great and I am really happy with my purchase. Thanks."
Jenni, Thu 16th September '10
"The original Ice Machine
that was delivered was faulty, Drinkstuff put me in contact with the distributor immediately who arranged a courier to collect the faulty machine and dispatched a replacement same day which is set up and working. Great and efficient customer service that many retailers good learn from."
Steven Brightwell, Thu 16th September '10
"I bought the glasses as a birthday present for my sister and they are fantastic! I live in Athens, Greece and it is a pity that you don't ship to Greece. Oh! I spoke on the phone with somebody about the order and he was fantastic! Thank you for all and do please star shipping to Greece."
Louis Alexis Xenopoulos, Thu 16th September '10
"Excellent service and quick delivery."
Beth Shearer, Mon 13th September '10
"Very fast, good quality, excellent...."
Gregory Cools, Mon 13th September '10
"Very quick good service and loved the free delivery."
Tony Pike, Mon 13th September '10
"Many thanks for an effortless transaction. Order received in good time and staff very helpful. Will continue to visit your site. Thanks again."
Warren Cole, Mon 13th September '10
"Very pleased with purchases - speedy delivery and everything in order."
Mhorag, Mon 13th September '10
"Highly recommended. Great service. Will use again regularly."
Ann-Marie Nicolson, Sun 12th September '10
"Very good service"
John GODDARD, Fri 10th September '10
"I have not received the items yet. A possible postal problem. Friendly customer service person but no action could be taken till 14 days have passed. The event will have happened by then. A real shame but hopefully resolved soon."
drinkstuff says: We're sorry that you haven't received your items yet Angharad. As they were sent out by Royal Mail, we are bound by their terms and conditions. We hope your parcel arrives soon.
Angharad McAlpine, Thu 9th September '10
"Products are fantastic! I love the website. It's quite simply best!"
Craig Cheetham, Wed 8th September '10
"Excellent service. The goods arrived the day after they were ordered."
Scarisdale, Wed 8th September '10
"Excellent service from ordering to receiving products. Products packed excellently. Fab service! Excellent company to purchase products from."
Christine Walter, Wed 8th September '10
"Ordered a Muddler
on special offer. Great little product at a fantastic price. Delivery was included and it arrived really promptly. My Mojitos are now the talk of the town!"
Simon Anderson, Wed 8th September '10
"A really good, fast service. Delighted with the glasses
- so sorry it wasn't a bigger order but will remember you in the future. Many thanks."
Jan Phillips, Tue 7th September '10
"I needed Margarita glasses
for a party and specified next day delivery when ordering and they arrived in plenty of time. Excellent service - just wish my Margaritas were as good! Many thanks."
Ian Sephton, Tue 7th September '10
"I ordered 4 neon (led) coasters
for £7.95. They arrived in good condition. However, only 1 of the 4 worked first time. I had to take the other 3 apart and move the battery terminals about to get life out of them. Once reassembled they work fine and look great of an evening on my bar."
We're sorry that you've had these issues with your coasters Mick. If you are ever unsatisfied with one of our products, you are welcome to contact us within the guidelines stated on our Returns Page
Mick Mills, Tue 7th September '10
"Very pleased. Product well packaged and quick delivery, spot on time slot. I will be back."
Raymond Sysum, Mon 6th September '10
"Item well packed, very good communication and delivery. Will deal with you again. Thanks."
Victor Gray, Sun 5th September '10
"Our order arrived on time, the cups were as anticipated - we were very satisfied. They were quite expensive however but they were what we wanted."
David G. Beaver, Sun 5th September '10
"I ordered two Guinness glasses
from Drinkstuff. Their delivery was faster than I expected, which I really appreciated. The packaging was very carefully done."
Daria, Sun 5th September '10
"He he, now we can make great Mojitos Thanks, I think Cheers"
Julie, Sat 4th September '10
"Fantastic company as well as quick delivery. Thank you!"
Katharine Lowe, Thu 2nd September '10
"Ordered received very quickly. I actually bought the shot glasses
to make desserts in. My guests were very impressed."
Manyee Tsang, Wed 1st September '10
"Item came promptly after order in good condition, just as described. Item arrived in surprisingly large box for size of game. Will be happy to order from company again, thank you."
Amanda Jane Hopwood, Wed 1st September '10
"Delivery on time, unfortunately 1 top was damaged, but a phone call was made and a new one which was perfect was delivered within 48 hrs. Would use the site again."
Doreen Cresswell, Wed 1st September '10
"Excellent service and delivery was fast. Would recommend to all my friends and family."
Sanjay, Wed 1st September '10
"Good product and delivery. Will use again."
James Kelly, Tue 31st August '10
"Very happy with order. Items were great, order arrived very soon after placed and the time given on the internet was very much on time. Could not fault anything."
Palo Sandhu, Tue 31st August '10
"Bought cocktail shaker kit very last minute for party, website was easy to use, product arrived the next day as stated with no problems at all and we are very happy with it."
Nicola Watkin, Tue 31st August '10
"My order was very well packed and arrived promptly as described. My order was acknowledged and I was forewarned when to expect it."
Anne, Tue 31st August '10
"Goods received quickly, according to order, and in good condition."
Brian Matthews, Mon 30th August '10
"Excellent speedy service, great quality product."
Liz McFall, Mon 30th August '10
"One glass was cracked on arrival, but they immediately sent a replacement. Fantastic service."
Simon Johnson, Sun 29th August '10
"Thank you Drinkstuff, my goods arrived on time and I am delighted with them. I was able to track them online and they were delivered at the time I was quoted, I shall definitely order from you again."
Mark Stannard, Sun 29th August '10
"Prompt acknowledgment and delivery. Good service."
Gordon Hayward, Fri 27th August '10
"Fragile glasses delivered promptly & carefully. Well packaged & arrived when due. Thanks."
Sarah Withell, Wed 25th August '10
"We have ordered a fair bit from Drinkstuff & have been very impressed by the both the quality of service and the products. In particular the glasses, our old glasses were streaked from constant use in the dishwasher yet we have washed these over & over again & they still look as good as new. We definitely will be buying all of our glassware from Drinkstuff in future."
Mrs Tracy Pembroke, Wed 25th August '10
"Brilliant product, fast delivery, well packaged. I would particularly like to thank DPD delivery. Spot on time. Thanks."
Raymond Sysum, Wed 25th August '10
"I'm sorry to say but I was quite appalled at my box of fuzzy cocktail animals. If you had a rating 0 I would have had to click on that. Disgraceful really, not at all worth the money I paid for them, in fact I don't think I would put them in anyone's drinks as they are that bad. Sorry, I hate giving negative comments but these really were bad."
Hi Lucy, we always welcome customer feedback regarding product quality so we can improve our products. If you are ever unhappy with any of our products, you are welcome to return them to us as detailed on our Returns page
We would be interested to know exactly what you didn't like about the Fuzzy Cocktail Animals. Please see our email sent to you.
Lucy Riddle, Wed 25th August '10
"I was 18 when I first bought some items from you and so far I have bought 3 shakers, some free pourers, various strainers, jiggers, a bar spoon and some other bits and bobs. All of which are excellent quality. I now have a complete set of equipment to use at my cocktail parties making everything look professional and impressive to my guests. I also booked the shaker bar school masterclass for 2 after seeing it advertised on the site. I had a brilliant 19th birthday at the beginning of the month at the bar school. Thank You very much!"
Chris Reynolds, Tue 24th August '10
"Excellent service, good products and quick delivery. Customer service is very good and you are kept informed of your order progress."
Edward Day, Mon 23rd August '10
"Very comprehensive product list and easy to use web site. Ordered cocktail shaker, 4 glasses and 6 tins of coconut cream
and specified a preferred delivery date. Goods arrived as requested, although 1 of the glasses, packaged together with the tins, was damaged. Emailed Drinkstuff to notify of breakage but still no response 2 weeks on."
We're sorry that you had these issues with your order Steve. If you are worried that we haven't received any emails, you are welcome to call our customer services
team for an immediate response. We have now issued a resend for your broken glass.
Steve, Mon 23rd August '10
"Spot on. The glasses were just as your description and they arrived sooner than expected. Excellent service. Thanks."
Rowland Hill, Mon 23rd August '10
"I can honestly say that I have never received such an excellent service as I have with your company. My order was delivered at the exact time and the chiller was securely packed. I will recommend this service to all of my friends and family."
Patricia Smith, Sun 22nd August '10
"Extremely fast delivery of the item that I ordered. Came as presented and was exactly as the item on the website. Will definitely use this company again."
Michael Kirkham, Sun 22nd August '10
"Thank you, I'm very pleased and will be ordering again soon."
Robert Shaw, Sun 22nd August '10
"Prompt delivery and very well packed, highly recommended."
Ross Borchardt, Sat 21st August '10
"No complaints, good service, thanks."
Roger Hall, Sat 21st August '10