Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Bought cocktail shaker kit very last minute for party, website was easy to use, product arrived the next day as stated with no problems at all and we are very happy with it."
Nicola Watkin, Tue 31st August '10
"My order was very well packed and arrived promptly as described. My order was acknowledged and I was forewarned when to expect it."
Anne, Tue 31st August '10
"Goods received quickly, according to order, and in good condition."
Brian Matthews, Mon 30th August '10
"Excellent speedy service, great quality product."
Liz McFall, Mon 30th August '10
"One glass was cracked on arrival, but they immediately sent a replacement. Fantastic service."
Simon Johnson, Sun 29th August '10
"Thank you Drinkstuff, my goods arrived on time and I am delighted with them. I was able to track them online and they were delivered at the time I was quoted, I shall definitely order from you again."
Mark Stannard, Sun 29th August '10
"Prompt acknowledgment and delivery. Good service."
Gordon Hayward, Fri 27th August '10
"Fragile glasses delivered promptly & carefully. Well packaged & arrived when due. Thanks."
Sarah Withell, Wed 25th August '10
"We have ordered a fair bit from Drinkstuff & have been very impressed by the both the quality of service and the products. In particular the glasses, our old glasses were streaked from constant use in the dishwasher yet we have washed these over & over again & they still look as good as new. We definitely will be buying all of our glassware from Drinkstuff in future."
Mrs Tracy Pembroke, Wed 25th August '10
"Brilliant product, fast delivery, well packaged. I would particularly like to thank DPD delivery. Spot on time. Thanks."
Raymond Sysum, Wed 25th August '10
"I'm sorry to say but I was quite appalled at my box of fuzzy cocktail animals. If you had a rating 0 I would have had to click on that. Disgraceful really, not at all worth the money I paid for them, in fact I don't think I would put them in anyone's drinks as they are that bad. Sorry, I hate giving negative comments but these really were bad."
Hi Lucy, we always welcome customer feedback regarding product quality so we can improve our products. If you are ever unhappy with any of our products, you are welcome to return them to us as detailed on our Returns page
We would be interested to know exactly what you didn't like about the Fuzzy Cocktail Animals. Please see our email sent to you.
Lucy Riddle, Wed 25th August '10
"I was 18 when I first bought some items from you and so far I have bought 3 shakers, some free pourers, various strainers, jiggers, a bar spoon and some other bits and bobs. All of which are excellent quality. I now have a complete set of equipment to use at my cocktail parties making everything look professional and impressive to my guests. I also booked the shaker bar school masterclass for 2 after seeing it advertised on the site. I had a brilliant 19th birthday at the beginning of the month at the bar school. Thank You very much!"
Chris Reynolds, Tue 24th August '10
"Excellent service, good products and quick delivery. Customer service is very good and you are kept informed of your order progress."
Edward Day, Mon 23rd August '10
"Very comprehensive product list and easy to use web site. Ordered cocktail shaker, 4 glasses and 6 tins of coconut cream
and specified a preferred delivery date. Goods arrived as requested, although 1 of the glasses, packaged together with the tins, was damaged. Emailed Drinkstuff to notify of breakage but still no response 2 weeks on."
We're sorry that you had these issues with your order Steve. If you are worried that we haven't received any emails, you are welcome to call our customer services
team for an immediate response. We have now issued a resend for your broken glass.
Steve, Mon 23rd August '10
"Spot on. The glasses were just as your description and they arrived sooner than expected. Excellent service. Thanks."
Rowland Hill, Mon 23rd August '10
"I can honestly say that I have never received such an excellent service as I have with your company. My order was delivered at the exact time and the chiller was securely packed. I will recommend this service to all of my friends and family."
Patricia Smith, Sun 22nd August '10
"Extremely fast delivery of the item that I ordered. Came as presented and was exactly as the item on the website. Will definitely use this company again."
Michael Kirkham, Sun 22nd August '10
"Thank you, I'm very pleased and will be ordering again soon."
Robert Shaw, Sun 22nd August '10
"Prompt delivery and very well packed, highly recommended."
Ross Borchardt, Sat 21st August '10
"No complaints, good service, thanks."
Roger Hall, Sat 21st August '10
"Delighted with item ordered and the fast delivery. It was also extremely well packed."
Yvonne Patsourakis, Thu 19th August '10
"I've bought several presents from this company, they have been delivered quickly without damage and good quality, would buy again any time."
Bridget, Wed 18th August '10
"Some of the carafes delivered were broken and only a couple survived intact. Not the end of the world though. On telephoning to report the breakages I received good and prompt help. And the promise to eventually replace the items once new stock arrived. As I was not in a hurry for the items I am prepared to wait. Therefore I can't really complain. Yes I would use the firm again though packaging might be given a priority!!"
Nicholas A Carter, Wed 18th August '10
"Thanks. Delivery arrived on time. Product just what we wanted."
Mackintosh, Wed 18th August '10
"I was very happy with the speed of the delivery, with this order and my previous one. The poker chips
I've ordered were fine."
Paul, Wed 18th August '10
"I ordered 2 acrylic champagne flutes
from you. The order was easy to complete, the glasses were delivered the next day (although I did pay for this service) and the glasses were well packaged. Overall I was very pleased with the product and the delivery."
Georgina, Tue 17th August '10
"Lovely glasses. Very happy. Got them as a Christmas present for my sister she is going to be so pleased :) Thanks so much :)"
Mrs S King, Tue 17th August '10
"Very satisfied. The order and delivery were dealt with promptly"
roy lewis, Mon 16th August '10
"Good service and quick delivery, thanks"
stuart kirbyshire, Mon 16th August '10
"Excellent service, quick delivery and everything was well packaged. Will be using you again."
Julie Walker, Mon 16th August '10
"Bit pricier than another site, but I got fed up waiting for the order to arrive from them so cancelled, ordered from here and it arrived next day. Cannot fault the service provided, thank you."
Mary Brandwood, Mon 16th August '10
"Great service, great product, fast delivery. Thanks so much!"
Siobhan, Sun 15th August '10
"Excellent packaging and rapid delivery. It arrived so quickly I was barely ready! Every pack was securely stored. My family were very impressed with the sets of glasses, as I have taken the time to completely renew a lot of old "part" sets, so out with the old and in with the new."
Chris Mcmullen, Sun 15th August '10
"Could not fault speed of delivery from ordering to receiving goods. Will certainly use the company again."
Mr Hall, Sun 15th August '10
"Fast efficient service and friendly helpful staff. Would definitely recommend and use again."
Judy Floyd, Sun 15th August '10
"Great products spot on!!! With description etc."
D G Dolmans, Sat 14th August '10
"Dear Sir/Madam I have no problems at all and when I do use your website I always receive a good service no complaints."
Moira Oakley, Sat 14th August '10
"Prompt service with good communication regarding product/order. Very well packaged items. Wouldn't hesitate to use you again. Many thanks."
Roy Goddard, Fri 13th August '10
"Very pleased with service, prices, delivery, packaging and overall customer service. Will definitely be using this website again!"
J Waters, Thu 12th August '10
"Living off the UK mainland we become more reliant on the internet for those different and special items. Ordering from Drinkstuff was easy, delivery was quick and the packing, which is so important when you live were we do, was first class. Thank you for your great service."
Tim Guthrie, Thu 12th August '10
"I ordered the Savoie Wine Glasses
for Lady Captain's Day in the Golf Club. They arrived in N. Ireland within 4 days and to say I was pleased is an understatement. The quality of the product, price and packaging was exemplary. I have ordered similar products for the Bar in the past and will continue to do so. Drinkstuff - a pleasure to do business with."
Mr Lindsay Boal, Thu 12th August '10
"I ordered 5 neon letters with the electric kit. It arrived extremely quick. The M letter unfortunately did not work so I posted it back and received a new one a few days later. Brilliant after sale service :-) Thank you."
Natacha Gandemer, Thu 12th August '10
"Order delivered on time and with minimum fuss. Very content."
Antoinette Jucker, Wed 11th August '10
"I absolutely love the cocktail glasses
I ordered. I have been asked by everyone that has seen them where they are from and I have told them. They were really amazed by the price too. I kept half the glasses for myself and half for a house warming present, and the girl I got them for had a cocktail party a week later so clearly I think she must have loved them too!! The only thing I was a bit disappointed with was the delivery as 4 of the glasses came really quick and the remaining glasses arrived almost a fortnight later. I wasn't so much bothered about having to wait I just thought it would have been better if I had been informed."
Sorry that you had this issue with your order Elaine. If you ever find that products are missing from your order it probably would have been a picking error in our warehouse. For issues like this, please just contact our customer services team
and they will gladly help.
Elaine Brearley, Wed 11th August '10
"Fast delivery, good quality product! Recommended, thanks."
Rossano, Wed 11th August '10
"Received my item with a part missing, after a call to Drinkstuff I received the missing part the next day. Fantastic service, will use this company again."
Justine Taylor, Tue 10th August '10
"Delivery prompt and goods as expected but spoiled by the delivery driver being rude and impatient when request made to check contents of delivery (a sealed box). Along the lines of 'I only deliver boxes mate - you sign for the box, I'll go, and you do whatever you like with it.'"
We're sorry that you've had these issues with your delivery. We have reported this with our courier, DPD. We allow a 3 working day period to check over your goods, and you are welcome to contact us
with any issues during this time.
M Plank, Tue 10th August '10
"I was pleased with the overall service after receiving my poker table top
on the day specified, and this was clarified by an email I received by supplier. On opening the package I discovered damage to one of the chip holders and contacted Drinkstuff by email. They responded and then dispatched a replacement chip holder within a couple of days. I would definitely use this service again and have recommended to friends due to the selection of products and service delivery."
Frank Costigan, Tue 10th August '10
"I bought an ice crusher and a cocktail book as presents. The service was very quick and they arrived within a couple of days. However, the box of the ice crusher was very badly damaged - disappointing for a present! Also, the spine of the book was dented. If they had been for myself I wouldn't have minded but as a gift it was not up to standard. Sorry."
Many thanks for your comment, and we're sorry that you've had these issues with your items. You are welcome to contact our customer services team with details of any damages to your items under the policy of our terms and conditions
G M Porter, Tue 10th August '10
"My goods were delivered very promptly and well packaged. Overall a fast and trustworthy experience."
Katrina Stubbings, Mon 9th August '10
"Hi, overall I was really impressed with the service/product I got from you. The only thing I was disappointed in was the fact I found you through Quidco and went through them but then didn't get any cash back?? There is no point in being with them if you don't reward your customers! That was what gave you the edge over other companies so for future buying you now don't have that!"
drinkstuff says: Many thanks for your comments Lisa. We have investigated your issue, and have manually applied your cash back. You will need to contact Quidco if you have the same issue again.
Lisa Westwick, Sun 8th August '10
"Thank you to all at Drinkstuff for a first class service, quality goods with speedy delivery. I would have no hesitation in recommending you to others."
Kriss Goodyer, Sun 8th August '10
"Excellent, quick service. Everything arrived securely packaged, would use this company again."
J Munro, Wed 4th August '10
"Exactly what I wanted, efficient & very quick service - would definitely recommend and use you again."
Vanesa Goossens, Wed 4th August '10
"Excellent quality from start to finish and that was just the service! The item, a Custom Bar Sign
, was of the same high quality and now hanging proudly on our wall. Excuse the pun, but CHEERS Drinkstuff!!!"
Tim Pointon, Wed 4th August '10
"Quick, and items were as described. My friends loved them at our party. xx"
Tina, Wed 4th August '10
"I ordered glasses, which were easy to find on the site, a reasonable price, and arrived promptly, well packed - can't ask for more!"
Simon Gibson, Wed 4th August '10
"I ordered a Soda Stream
and am very happy with the product, but the service was simply excellent. There was an issue with my debit card which they called to sort out, and then it arrived the next day. Excellent!"
Ian Lyne, Tue 3rd August '10
"Excellent service very quick delivery, I'm more than happy with the items I bought keep up the good work."
Jarlath Quinn, Tue 3rd August '10
"This order came very quickly. It arrived the day after I ordered it which I was extremely pleased with. Great service."
Katie Clayton, Tue 3rd August '10
"Good aftersales, Well done Stuart. Thanks for sorting the problem with bestway so quickly! Will buy from you again and recommend to others."
geoff, Tue 3rd August '10
"Easy to order & delivery the next day - exactly what you want when ordering on-line. Well done Drinkstuff."
Mark Fogwill, Tue 3rd August '10
"Good service and am pleases with my glasses."
Tucker, Mon 2nd August '10
"Very happy with the speedy delivery and overall quality of products. My Brother really loves the bar sign
as well as the other pieces purchased. We would definitely recommend your site to other friends."
Gareth Jones, Mon 2nd August '10
"My order arrived promptly and payment was straightforward. The stool itself was very easy to set up. So all in all a good service and a good product I was satisfied with."
Akash, Mon 2nd August '10
"We purchased a 24 bottle wine rack and Philips Soft Lights which are both of excellent quality and delivered when promised."
Ben Hallows, Mon 2nd August '10
"Having bought an ice crusher from a different company which did not last 2 months before rusting, I contacted your company asking for help and advice. You were quite prompt in helping me and I must say, the ice crusher you recommended I am very happy with. I also ordered some other goods, one of which I bought due to you putting reviews onto your site and again, I am happy with this. My items were sent and received in good condition and they did not take long either. I am disappointed though that most of your glasses can only be bought in 6s or higher as I would have bought a collection."
Charlene Danks, Sun 1st August '10
"Was impressed with the delivery. Time that was asked for was noted, easy to order website, good."
Catherine Green, Sat 31st July '10
"I chose your site because it was easy to send the item to a different address. Very easy site to use and to personalise the present, good communication and very very fast delivery."
Robert Birkett, Thu 29th July '10
"My order of glasses arrived and some of them had scratches on them, and they were such poor quality! So not hugely pleased with my purchase."
We're sorry that you were disappointed with your items Mary. If you find damages, or are unsatisfied with the products you have received you are welcome to contact our customer services team
to arrange a return in accordance with our returns policy
Mary Njonjo, Thu 29th July '10
"Swift response to order, also the item was returned because I was in hospital and unable to collect and you swiftly responded to my emailed request to re-deliver the item. Fantastic service/fantastic support. Will definitely be back. David"
David Chadwick, Wed 28th July '10
"I found exactly what I was looking for on this site, and it was cheap. Delivery was very fast and the item, which was glass, was very well wrapped. I will definitely use this company again."
Stevie Shepperd, Wed 28th July '10
"Very happy with the products and the service."
Shelley Strachan, Wed 28th July '10
"Placed a few orders for Lay Z Spa
stuff now and this firm has never let me down yet. Fast, reliable and well priced. Will always recommend."
Scott Haspell, Tue 27th July '10
"I ordered a Puigpull Bottle Opener
for a friend when he saw mine. I am in France and he lives in England but has a house down here in France too. So I have no idea if he got it in time or if he is satisfied with it! But he has got it and I believe he is happy with it!"
Ben Hawkins, Tue 27th July '10
"Delighted with the product, communication, service, price and very quick delivery. Have already placed a second order."
Margaret Cropper, Tue 27th July '10
"The Regal Mahogany Bar
arrived via courier in several cartons on a pallet. We started to build the bar (quite easy with 2 people), and it was when we unpacked the most important piece, the bar top, that we found a huge crack running from one corner to the edge! Rang Drinkstuff, who were very helpful and they agreed to send out a replacement asap. Top number 2 arrived via a different courier and lo and behold the same problem! It was obvious why it had happened; the bar top is very long and overhangs the pallet by some 2 foot either end. As the pallet is put down the 2 ends flex and the laminate cracks. Back on the phone to Drinkstuff and they agree to send out a 3rd top, but promise to inspect it before dispatch and improve on the packaging. Top 3 arrived promptly (packed the same as the previous two) and with no crack, but 2 horrible dents in the moulding! I have decided to live with this damage, as I can't afford to wait in yet another day for delivery but someone needs to look at the way this item is packed as its too easy to damage in transit. The bar is great if you manage to get a good one."
drinkstuff says: We're sorry that you had these problems with your bar Steven, we hope that you are now satisfied with your bar. We've never had reports of this before, and we have sent a report to our courier company to solve the issue.
Steven Hurd, Tue 27th July '10
"Worth the effort of the construction. The base is heavier than it looks! Used one of these in France a few years ago. At last I've got my own piece of Brittany in my garden!"
M.Clague, Tue 27th July '10
"Very quick postage. Product excellent and great communications."
Stephanie Young, Tue 27th July '10
"Great company, all the goods arrived on time and in excellent condition. Good quality. Will definitely use this company again!"
Marcia Kidney, Tue 27th July '10
"The shot glasses were perfect for the hen night we had at the weekend. Will definitely buy from you again. I have got you in my favourites. The slush machine may well be next on my list, brilliant fun for the kids and even more fun for us adults when made with alcohol, lol! Thank you again Shona x"
Mrs Shona Youngson, Mon 26th July '10
"Sales team were great, enjoyed buying from them. Thought after sales was pretty poor as the pump broke within a few days of having it and all the help I got from your company was to ring the help line of the company! Not really a great after sales tactic. The order did arrive very quickly and was easy to deal with."
Thank you for your comments Henry. We are a retailer of the Lay Z Spa
, any issues with malfunctioning pumps are the responsibility of the manufacturer Bestway. It is always our policy to forward any issues such as yours to them as they hold the warranty for your spa.
Henry Deakin, Mon 26th July '10
"I recently ordered some shot glasses
, freeflow pourers
and the 4 bottle bar butler for a party. All items arrived safely and quickly and the glasses and pourers were great value for money. On the down side, none of the LED lights worked on the bar butler (on closer inspection, this seems to be because the circuits were extremely flimsy and only held together by a bit of solder which had broken off on all but one of the dispensers). As I did not have time to return the items, I used them anyway and they did the job as ordinary optics but I was disappointed by the lack of LEDs which would have made a nice addition to the party. I have ordered other items in the past though and have always been impressed so I'm hoping this disappointing product was a one-off!"
drinkstuff says: We're sorry that you've had these issues with your LED Bar Butler Kai, and thank you for making us aware of the problem. We hope you are now satisfied with the £10 credit we have issued on to your Drinkstuff account.
Kai Allen, Tue 20th July '10
"We were very impressed with the quality of the products we ordered. The glasses were great and the ice crusher
was the cheapest on there and it crushed ice quick and great. Would shop here again."
Nicki Hayes, Tue 20th July '10
"I would certainly use Drinkstuff again, online system very easy to use and items arrived when they should have done. Items were securely packed and no breakages were found. Very good company to purchase from, 5 Star rating."
Seamus McKenzie, Tue 20th July '10
"Well what can I say! Despite reading the fantastic comments which led me to secure this purchase, I had no idea it would be as good as it was! It really got the 'party' started. I think the guy we brought it for had more fun shooting other people with it! Great for BBQ parties - wouldn't recommend indoor use!"
H Walsh, Tue 20th July '10
"I think the price was good for what I got my items for. I'm well happy with them."
Jason Stevenson, Mon 19th July '10
"Would not hesitate to use again. Recommended to all my friends."
Mrs McArdle, Mon 19th July '10
"Glasses arrived far quicker than expected, well packaged, totally protected and were exactly what we wanted. No surprises, no horrors, just good, quality, fast service."
John Deasey, Mon 19th July '10
"I had a small problem with my order, this was resolved extremely quickly. Excellent customer service."
John Pickering, Mon 19th July '10
"I've ordered a couple of things now for my LazySpa
through this site and the service has been extremely efficient and fast. Within 3 days my order had been delivered. Very happy with the service and will use them all the time for these supplies plus will be tempted to order other products from the site as there is such a variety."
Lindsey Dean, Mon 19th July '10
"Received my order very quickly! Excellent service!"
Edel Kelleher, Mon 19th July '10
"Most impressed with speed of delivery. Would definitely recommend."
Paul Law, Mon 19th July '10
"Speed of order - good Price - OK Product packaging - bad, looked like the item has been stored in a puddle."
drinkstuff says: Thank you for bringing this to our attention Scott, we will check our stock to make sure none of the others are in a similar condition.
Scott, Sun 18th July '10
"Fast service, will do business again."
Donal Casey, Sat 17th July '10
"Emails kept me up to date of when products would arrive. They all arrive extremely promply, and very well packed. All very efficient."
Gemma, Fri 16th July '10
"What a great service! Everything I ordered turned up in perfect condition and was very prompt. I will order a lot more from the website for certain."
Nicholas Crook, Thu 15th July '10
"I would have no problems in ordering more goods from drinkstuff very efficient and top for quality."
Barry Taylor, Thu 15th July '10
"Very efficient and quick delivery."
Joanna, Thu 15th July '10
"Great service & at a good price for quality items."
Tony Curran, Wed 14th July '10