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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Glasses were as described and delivered promptly with no problems."
Andrew Poller, Thu 17th March '11
"Very good fast service. Ordered Friday received on Monday."
Andrew Steer-Smith, Thu 17th March '11
"Excellent service - speedy delivery and cheapest by far on the internet. Would definitely use again and recommend to others. Many thanks."
Sarah Cannon, Wed 16th March '11
"Really easy to purchase online and delivery was super fast. Great service, would highly recommend."
Guy Morley, Tue 15th March '11
"Placed the order on a Monday night, delivered on Wednesday."
Michael Franks, Mon 14th March '11
"My order arrived very quickly and was great value - would definitely use again!"
Judy Mansley, Mon 14th March '11
"Thanks for quick delivery, I did order late and as it was a gift, I was extremely pleased that it came before the date."
Kerry Wilson, Mon 14th March '11
"We thought that our purchases were really good value for money and delivery was excellent. Well done drinkstuff... we'll be back soon!"
Jim & Linda Casey, Mon 14th March '11
"Good service."
Vicky Kell, Mon 14th March '11
"The glasses we purchased were used at a national conference and exhibition. Several visitors to our stand commented on the high quality of the disposable glasses. The speed of service was excellent as was the product quality so I would have no hesitation in purchasing from here again."
Nick Wain, Mon 14th March '11
"Thank you fast efficient order."
Helen King, Sun 13th March '11
"I ordered a barstool and received the goods promptly. However, it was damaged, I phoned up and was told a replacement seat would be sent out. I received the replacement and this was also damaged. It was apparent that a sharp item had damaged this seat as well. A third replacement (well packaged) arrived promptly and this was in good order. I was disappointed with the sequence of events and poor quality control but impressed with the efficiency the situation was dealt with. I am also pleased with eventual product."
drinkstuff says: We're sorry that you had these issues with the transit of your bar stools Lena. It's good to hear that the final replacement reached you safely.
Lena Strang, Sun 13th March '11
"Great communication from start to finish, order packed well, would certainly use again."
Tina, Sun 13th March '11
"An excellent service from start to finish, will definitely use your services again as and when required. Thank you."
Paul Coggins, Sun 13th March '11
"Ordered the product, money came out, product delivered. Easy."
Peter Bannatyne, Sun 13th March '11
"The wine cooler arrived promptly, well packaged and the delivery instructions were followed so I didn't need to wait in. I will definitely use drinkstuff again. Thank you."
Robert Sunley, Sun 13th March '11
"the service that I received was of great value, the items that I ordered arrived within 3 days by post to the UK mainland, we are also looking into other products for the pub as the ones that we received were of great value."
Davy Dieton, Sat 12th March '11
"Excellent service no problems will use again."
Michael Graham, Fri 11th March '11
"I was very pleased with the price, quality and speed of delivery, but the only thing was we bought whiskey tumblers to give to guests with miniatures at our upcoming wedding. On the website it said gift boxed which we took to mean individually gift boxed but they're not, they're packed in sets of 6 in factory boxes. I thought calling that gift boxed was a bit misleading. Apart from that I was very happy with the glasses and the service."
drinkstuff says: We're sorry that you felt mislead by the product description Will. As with most of our glasses, they are gift boxed in the sizes that they are sold in. So the pack of 6 glasses is in gift packaging rather than each glass individually boxed.
Will Taylor, Thu 10th March '11
"The glasses great - service incredible. I put the order in at 5PM and they were here next at 10AM. Carry on. Harry."
Harry Harrison, Thu 10th March '11
"Thanx about ideal gift for my partner."
Anda, Wed 9th March '11
"Very fast dispatch. Extremely well packed. A pleasure to deal with."
Joanna Coomey, Wed 9th March '11
"I bought a wine tasting at home kit from drinkstuff. The website was easy to navigate and there were lots of great offers. The kit was mailed out straight away. I was impressed with drinkstuff's efficiency and would shop here again."
Sarah, Wed 9th March '11
"Really happy with my purchase - arrived really quickly."
Tim Henshaw, Wed 9th March '11
"great service & a pleasure to deal with highly recommended"
david arthur, Wed 9th March '11
"Prompt service, with courteous and prompt resolution of a relatively minor issue with the product (a slight manufacturing problem) which was dealt with efficiently and effectively. Thanks for your service."
Damian Moorhead, Tue 8th March '11
"Good quality, quick delivery."
R Perry, Tue 8th March '11
"Excellent service. Replaced broken glasses next day. Will definitely use again."
Paul Bell, Tue 8th March '11
"Thank you for your service, the costs were very reasonable and delivery time was quick. I will be using you again."
Wendy Davis, Tue 8th March '11
"5 Stars."
Miss Deb Mcconnell, Tue 8th March '11
"Easy to order, well informed & pleased with product. Thanks again."
Steve Carr, Mon 7th March '11
"Very pleased with the ordering process, the item, and the speed of delivery. Also item was half the price of elsewhere - always good."
Michele Foulger, Mon 7th March '11
"Was fast & easy to order, and a very quick delivery time. Packaged well."
Kim Anderson, Mon 7th March '11
"The range of products is excellent, the pricing is extremely competitive and the delivery service outstanding. I would certainly use you again."
Roger Wilcox, Mon 7th March '11
"Speedy delivery and kept informed by emails. Good quality glasses."
Steve Prosser, Mon 7th March '11
"I've used the site a couple of times now when I've been having parties, a great selection of products and the order process and delivery is always so swift and faultless."
Paul Stone, Mon 7th March '11
"Very happy with the bar stools that we have recently purchased. In fact I am about to order another 2."
Carol Tanner, Sun 6th March '11
"Excellent service, my order arrived safely and well protected, also on time. I would certainly use drinkstuff again."
Howard Armstrong, Sun 6th March '11
"Ordered, paid and with me next day... brilliant!"
Mick Bushell, Sun 6th March '11
"I bought Henry and Henrietta mini vacuums and the Man Kini for a hen party and our son's 30th birthday party in the mountains. The greatest hit was the mankini... although worn over ski suits with wigs in a lovely mountain hut. Hilarious!! The girls hen party loved the challenge we mothers sent for the bride to find a man to wear the kini... this will now be pride of place at the wedding and nobody knows who will wear it. All tasteful fun and nothing too risque! Great products from a very efficient service. Thanks!"
Joan Bishop, Sun 6th March '11
"Really fast delivery, ready for my game on the Friday, many thanks."
Phil, Sun 6th March '11
"Excellent service."
Lesley Dolphy, Sat 5th March '11
"Delivered on time, would and have recommended company on to work colleagues. Excellent help on phone with order query."
Alison Mc Quillan, Thu 3rd March '11
"Missed delivery driver so telephoned number on card. Person we spoke to phoned him and he said he would pop back in about 40 minutes smashing and thank you I said. 3 o'clock I phoned again and was told that he said maybe he could pop back, Cost me a further £12 for a Saturday delivery, Needed glasses for a wedding reception on the Monday so had no choice. Regards. Hugh"
drinkstuff says: Thank you for your comments Hugh. We apologise that you were misadvised by DPD. Unfortunately, we do have to rely on a third party courier to represent us with a high level of customer services and on this occasion they have failed to do this. As an apology we have added £5 credit to your account for redemption on a future order.
Hugh Williams, Thu 3rd March '11
"Finding products on your website was quick and easy. Checkout was easy and they were delivered within two days. Very good and thank you!"
Elizabeth, Thu 3rd March '11
"Thank you once again for the great service. The quality of the poker chips is top notch! x"
Lucy Betteridge, Tue 1st March '11
"Very quick delivery, no problems with order. Love the product!"
Sam Horsfield, Tue 1st March '11
"The items were not all in stock but I received an email and a phone call advising me of this and continued to get update emails. Considering the items were out of stock they were still delivered quickly and were securely packaged. Brilliant design, can't wait to use them on our wedding day!"
Stephanie Cartwright, Tue 1st March '11
"My daughter doesn't like drinking out of glass glasses and this weekend she is 30 so I decided to buy her a glass for her 30th but you can't get plastic wine glasses with 30 on them. I wanted a special glass so on the internet clicked on drinkstuff and found some lovely classy plastic glasses, so instead of 1 glass I have bought her 6. They are lovely and she will love them, and I also think they were a very good price. Thank you."
Hazel, Mon 28th February '11
"I would definitely use this company again and recommend it. My order was delivered very swiftly, the goods were exactly as ordered and extremely well packed. I was pleased with the efficiency of the whole process."
Ann Woodhall, Mon 28th February '11
"I purchased a case set of 300 14g poker chips from this site about 4 years ago, and they are a very good set that haven't seen nearly enough use. A couple of months ago I was looking around the web for a poker table and came across this site again where I found the 8 place fold out poker table top, which fits just great over my dinning room table. OK half the plastic chips trays fall out if you hold it upside down, but by not holding it upside down or investing in a little glue soon sorts that out. I got it for near half price on a special so I'm not complaining. I'm now hosting a monthly home game, having had two already. Your own home game with your mates is a brilliant evening. Having a cracking set of chips and poker table top makes it so much better. I've found drinkstuff.com to have good prices, and it's a very well run and reliable website. drinkstuff.com is my friend! :)"
Neil Strickland, Mon 28th February '11
"Quickly, safe and cheap! Great service."
Francesca, Mon 28th February '11
"This is an excellent product and the delivery service was very quick. Stag do in Aug so will be buying some more!"
Gareth Burke, Sun 27th February '11
"Good service and quick delivery."
Sarah Pateman, Sun 27th February '11
"Very good service."
Susan Gordon, Sun 27th February '11
"Prompt delivery, securely packaged, items as described. Thank you."
Lucy Simpkins, Sun 27th February '11
"Quick delivery."
June Williams, Sat 26th February '11
"I was very pleased with the Rondella jug, it was just what I wanted and it came really quickly. I would certainly order from them again."
Mrs Judy Owen, Sat 26th February '11
"5 stars and nothing else should be added :)"
Karol, Thu 24th February '11
"I am very impressed with delivery and packaging. I am also surprised that I have received a courtesy email. Thank you very much. I will definitely be purchasing from you again."
Rebekah Bunting, Thu 24th February '11
"Spot on, just as described and prompt delivery."
Williams, Thu 24th February '11
"Very good products and service, staff very helpful."
Donna Richardson, Wed 23rd February '11
"I don't have any real complaints, only one of the 6 jugs I ordered was left out of the box and had to be sent later."
drinkstuff says: We're sorry that you had this error with your order Esther. we hope that the extra jug has now reached you safely.
Esther Bloom, Wed 23rd February '11
"Absolutely fantastic. The glasses I ordered were fabulous."
Michalina Kowalczyk-Ray, Wed 23rd February '11
"Very pleased, well done."
Michal, Tue 22nd February '11
"My husband is delighted with his new notebook grill bbq. Thank you."
Dawn Waugh, Tue 22nd February '11
"Goods as described, fast efficient delivery. Have used site before and will continue to use. Very satisfied."
Angela, Tue 22nd February '11
"I decided to get an ice bucket to go with the champagne for Valentine's weekend, but by the time I had ordered, the 4:30 next-day delivery deadline had gone. I managed to get the order through about quarter of an hour later and was delighted to receive a confirmation e-mail stating that the item would be delivered the next day. I was also given a very convenient ONE-hour time slot in which it would be delivered (much better than some other couriers!) and my girlfriend absolutely loved that I'd gone the extra mile - well worth it!"
Andrew Booth, Tue 22nd February '11
"Was well informed about order and delivery. Very prompt."
Ruth Guest, Mon 21st February '11
"Great product, brilliant delivery!"
Amy, Mon 21st February '11
"Have used this company before. My order was received promptly as before. 1st class service."
Jim Rowan, Mon 21st February '11
"Super smooth service and fast delivery. Drinkstuff use DPD and they said they would deliver between 4 and 5 which left me the whole day to do what I needed knowing that I wouldn't miss him. Thanks for using DPD, keep it up. You need bar stuff, use Drinkstuff"
Gary, Mon 21st February '11
"I ordered 4 Headkeeper pint glasses, placed order on the Saturday, glasses delivered on Tuesday, very speedy service. Glasses were well packaged to avoid any breakages. My husband loves his new glasses!"
Joanne Hemsley, Sun 20th February '11
"Quite happy overall with item, but a little concerned that the ice crusher/blade part of the unit will not stand constant use. Is there a one year return policy on the item which will cover damage to the unit during normal use?"
drinkstuff says: Many thanks for your comments Richard. The Moha Ice Crusher with Cocktail Shaker is covered with a 2 year manufacturer warranty as stated on the box. Please see our email for more information regarding your questions.
Richard Scott, Sun 20th February '11
"Very happy with quality of items and speed of delivery."
Doug Basen, Sun 20th February '11
"Placed order and received my purchase with no problem and on time. Will use again. Thanks."
A Markham, Sun 20th February '11
"Swift delivery, good service, great product."
Helen Pearce, Sat 19th February '11
"I was very happy thanks, excellent delivery service and, would recommend to anyone ;-)"
Mary-Anne Brooks, Sat 19th February '11
"Product was exactly as described and delivered within time specified. Good service."
Peter Grundy, Sat 19th February '11
"Great price and quality with fast order processing, thoroughly recommended."
Adrian Pettman, Thu 17th February '11
"One glass did arrived broken, but a replacement was sent out speedily without any hassle. Thanks."
Gary Willis, Thu 17th February '11
"Delivery was quick. The Yana Glasses are excellent, perfectly balanced."
Duncan Heather, Thu 17th February '11
"All good apart from the fact I have to register to order, keep up the good work."
Tom Kelly, Wed 16th February '11
"Items came quickly. Very pleased with product."
Kerry Gordon, Wed 16th February '11
"Good site."
Pam, Wed 16th February '11
"Thanks for a great item at a great price, I have used the Steam Spa 4 times and it works great will buy from again, regards, Dave."
Mr D F Perry, Wed 16th February '11
"This order was easy to place and was processed and delivered to my complete satisfaction in a very short time."
Deborah Savage, Wed 16th February '11
"Received my order prompt. Unfortunately one of the glasses was split and I sent an email to your company and they said they would send replacement. Again unfortunately this was sent back to you by mistake and on receiving an email from yourselves it was despatched that night and I received the next day. Excellent service."
drinkstuff says: Sorry that you had these issues with your order Norma, it's good to hear that the replacement glass arrived with you safely.
Norma Wilkinson, Tue 15th February '11
"My poker baize was cut and delivered promptly the day after I ordered it, and the material was cut very generously, giving me a lot of spare! Great service, would recommend and will definitely use again!"
George, Tue 15th February '11
"Excellent service, thank you."
Mrs C D Drakes, Tue 15th February '11
"Extremely easy site to use and and it really is a case of what you order is what you get. I got my order next day between the times they said it would arrive. I will be ordering from Drinkstuff.com a lot more in the future. :)"
Darren Fox, Tue 15th February '11
"Extremely prompt service. Goods arrived with no problems. Excellent value."
Alison Lowdon, Mon 14th February '11
"Zeer snel en goede kwalitijd van de waren. ++++++"
De Pauw G., Mon 14th February '11
"The item I purchased had some minor damage, probably caused in transit. Customer services reacted straight away and a replacement part was immediately dispatched without and fuss. I wish all Customer Service departments were as efficient."
Piers Abraham, Mon 14th February '11
"Great for optics, will definitely order again."
Mark Woolley, Sun 13th February '11
"Excellent service, quick delivery, well priced items. Just as an online store should be. Thanks."
Hannah, Sun 13th February '11
"I was totally satisfied with the products and the prices were good too. I would like to comment on the inconvenience of having to re-arrange delivery after being at work when product delivered. I did leave a message on the request to either leave it at 3 other houses or round the back of the house if I wasn't in but this note was ignored. I see that this has been commented on before by another customer and it may result in me going elsewhere due to this poor service. Thanks for giving me the opportunity to give my comments on the service (was going to after delivery but the issue had already happened)."
drinkstuff says: Thanks for your comments Jonny. Unfortunately while we make every effort to instruct delivery drivers by putting notes on a package, this is our policy and isn't standard practice of the courier company, so we can't guarantee that they will always follow the instructions.
Jonny B, Sat 12th February '11
"Everything went according to plan, thanks."
Clive Greatorex, Sat 12th February '11
"First time I have ordered from you, great fast service, will come back in the future. Thanks."
Mandy, Fri 11th February '11
"The quality of the glasses was standard - got what I paid for. What I really appreciated was the support I received when I called to ensure they would arrive on time. Instead of just getting a bog-standard glib answer, the staff looked up my order and tracked it down to ensure it would arrive when I needed it. It doesn't take much to provide good service but it is far too rare and greatly appreciated."
Scott Gooch, Wed 9th February '11

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