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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"The order from yourselves went very well and I would recommend your company to others."
PA Cookson, Wed 6th July '11
Andrew Kremer, Wed 6th July '11
"Good, efficient service, would definitely use again. Products were superb and they came well packaged and undamaged."
Katy Elliott, Wed 6th July '11
"First time that I have used this company and everything went as smooth as clockwork. If you need something in their range they are definitely worth trying."
Wayne Allen, Tue 5th July '11
"Order came through quickly. Products conformed to description. All in all very pleased!"
Rebecca, Tue 5th July '11
"Got off to a shaky start; this was second time I have bought from this company and once again I was sent the wrong items. However not to worry as when you call up to ask what is going on, the service is fantastic and I received my items in the next couple of days. So I really cant find fault and would certainly buy from again. The items themselves I purchased are second to none I love them. Highly recommend you use this company."
Shirley, Tue 5th July '11
"Arrived on time and delivered safely."
Stephen Fothergill, Tue 5th July '11
"I am always pleased with my my goods and with the fast delivery."
Mrs G. Macdonald, Tue 5th July '11
"Great service received next day."
Nadine Folkes, Tue 5th July '11
"Superfast service. Excellent product at good price. Thank you."
Iain Carmichael, Tue 5th July '11
"I bought Presence 4-in-1 Cake Stand & Dome and I finally received a 2-in1. The product is not the one which I ordered. It's not the same stand. I'm just disappointed, 2 days after my order the product is out of stock. Did they try to send me this one hoping i won't see the difference. I don't know."
drinkstuff says: Thank you for your feedback. As regards to your order, I have received an email from yourself - and as we sent the wrong item, and the item you ordered is out of stock, I gave you a full refund and replied to your email. We wouldn't send you the wrong item intentionally. Due to the high volume in orders, we have more temps which are still undergoing training. I am sorry for any inconvenience caused.
SZPIEG, Tue 5th July '11
"Fast delivery, good product thanks."
Christopher Shaw, Tue 5th July '11
"These glasses cost a bit more than I would have liked to spend but they are just what I was looking for and in the end the good customer service and speedy postage buffered the cost."
Robyn Calloway-Wardle, Tue 5th July '11
"I was very pleased with the product and the excellent service."
Michael Brockington, Tue 5th July '11
"Good service, prompt delivery and excellent products. Thank you very much!"
Jennifer Parker, Tue 5th July '11
"Whilst my initial order was not delivered, I must compliment you on your customer service. They were fantastic and dealt with the issue promptly and efficently. The product I received was great value for money and I would certainly use the services of Drinkstuff in the future."
Paul Murphy, Tue 5th July '11
"Superb service allied with first class quality of goods. Will definately use again and would freely suggest you have no second thoughts if considering placing an order."
Sam, Mon 4th July '11
"I was delighted with the quality of the plastic glasses I bought, they were less than half the price of some I had previously bought from a local cash and carry."
Lorraine Carruthers, Mon 4th July '11
"Had really good service and very quick delivery of our optics. These were excellent quality and look great in our garage. Definitely would recommend."
Sabia Morrison, Mon 4th July '11
"An excellent service. On receipt of my order, 2 glasses had been damaged during transit. A phone call to customer services soon sorted out replacements which arrived the next morning."
Iain Cochrane, Mon 4th July '11
"Items were reasonably priced and delivery was very quick. Thank you for excellent service."
Lisa, Mon 4th July '11
"Perfect products, very good!"
Annie Nunez-Malaga, Mon 4th July '11
"Excellent products and excellent service. Was impressed how quick the order came and packaged. Would deffo buy again."
Danielle, Mon 4th July '11
"Can' be faulted - we ordered and quickly received what we ordered."
Simon, Mon 4th July '11
"Fantastic service delivered next day and well packaged. Thank you."
Penny, Mon 4th July '11
"The letter c in cyder on the glass is only partially formed. Therefore faulty I guess as it doesn't form the word correctly. I would like a refund if possible. The glass is brand new and unused."
drinkstuff says: Thank you Guy for your feedback. Can you email me at [email protected] with the name of the glass that is faulty (as you ordered two different types) and I will refund you or send you a replacement. Whichever you prefer. Look forward to hearing from you.
Guy Graham, Mon 4th July '11
"Nice products, competitively priced. Prompt and safe delivery - excellent protective packaging. Will certainly use you again."
Liz Heath, Mon 4th July '11
"A clear easy site to navigate, product descriptions very good. Pricing was competitive with other sites and ability to use PayPal an advantage. Delivery information via courier was amazing, knowing to within an hour when items were due saved waiting around . Other sites could certainly learn from this system. Products were as described and packed very well."
David George, Mon 4th July '11
"Great prices, very quick delivery, amazing products."
Molly Brigg, Sun 3rd July '11
"Very quick delivery, item was as expected - Thank you."
Dawn Willis, Sun 3rd July '11
"Ordered 6 glass dinner plates plus 25 colour changing drinking straws. Unfortunately the straws were very brittle and the dinner plates were packaged on top so everyone was broken. Other than that, happy with the plates. "
drinkstuff says: Sorry your straws were squashed Diane - I have sent replacements out to you today. Sorry for any inconvenience. Laura @ Drinkstuff.
Diane Jackson, Sat 2nd July '11
"Easy ordering, speedy delivery, satisfied with the product."
J B, Sat 2nd July '11
"My niece was so delighted, she asked me to get two more. Very useful for all sorts of things."
Carole Atkinson, Fri 1st July '11
"Yet again good service received from Drinkstuff. Easy to follow instructions, quick delivery and care taken in packaging up the goods, given they were breakable. Until the next time ...... many thanks."
Mike, Thu 30th June '11
"This was the first time we had purchased anything from Drinkstuff. We found it was very easy to find what we were looking for on your website and to place my order was also very easy. The goods were delivered within a few days. Excellent buying experience - will use again!"
Graham, Thu 30th June '11
"I have only purchased twice from drinkstuff, but on each occasion the service has been excellent and speedy - despite the fact I chose the cheapest delivery option. Excellent communication from drinkstuff and confirmation of dispatch of goods."
Ian, Wed 29th June '11
"We have not been using Drinkstuff for too long, but so far the service has been exemplary and friendly, the range, quality and price of products does not seem to able to be matched. Help is always at hand, and so far we are enjoying being a customer. Purchasing products, from picking to payments are easy too. Attention to detail, personalised service are best next to none, and really make the difference. We are planning to purchase many things in the future from Drinkstuff, and have already recommended them to others. The addition of a shopping list would be useful (as at some large cash and carry sites) and also waiting for several months before having a credit account can be frustrating, especially when we do so already with over ten of our current suppliers many large national/international companies. But this is still understandable. We look forward to a long relationship with Drinkstuff, keeping us entertained."
Steven, Wed 29th June '11
"I'm yet to receive my order!! I emailed yesterday and again today but not yet had a reply from today's email. Please can you let me know what's happening with my order! I would really like this before the weekend as this was expected last weekend when I them for an occasion! "
drinkstuff says: Thank you for your comment - I emailed you this morning as our courier service struggled to find your address and it was sent back to us. I have resent it back to you, this will be sent 1st class, and should reach you tomorrow. If it doesn't, I will offer you a full refund. As regards to previous emails; I have checked and we haven't received any other emails, although we have been experiencing a few email problems. I hope this helps. Laura @ Drinkstuff.
Rachel davies, Wed 29th June '11
"Great product and fast delivery. Thank you."
Alio Jones, Wed 29th June '11
"Very easy transaction. The item was just what I needed."
Alistair Hammett, Wed 29th June '11
"Good service. A fun but useable BBQ fork, ideal present for my teenage son."
Jo, Wed 29th June '11
"Fantastic service received from your company, as one of my glasses was damaged in transit and a replacement was speedily despatched, thanks very much."
Scott Jones, Wed 29th June '11
"I have been keeping a close eye on this site and have ordered a few times albiet in the past, but one thing stands out from the rest - reliability! These guys and girls endeavour to get your order to you as soon as humanly possible and i must say that i order with no regular frequency and thier orders come fully packaged for safety of the items (delicates like glass) and they arrive in a quick & timely fashion. Major thanks to everyone at Drinkstuff.com I'll be back !"
Anil Sethi Jnr, Tue 28th June '11
"Have bought from this company twice now and had fast efficient service both times. Would definitely use again."
Jean Heron, Tue 28th June '11
"Ordered on two occasions and although the staff at the call centre were very good, on both occasions my order was short. "
drinkstuff says: Thank you Lyndsey. Due to the high volume of orders, we have had more temps in, however we try our hardest to make sure errors do not occur, and our Customer Services team will work as quickly as possible to resolve the issue.
Lyndsey Hallam, Tue 28th June '11
"Overall the service was excellent but 1 ashtray was damaged on delivery.. For the price paid (approx cost of 50p per item) it was not worth trying to send it back and getting a replacement.. Delivery was quick and payment was fine."
drinkstuff says: Usually I would send you a replacement without getting the broken ashtray back. However this particular item is currently out of stock, therefore I have refunded you 67p for the ashtray. Laura @ Drinkstuff.
Dafydd, Mon 27th June '11
"My order was processed and recieved very quickly. It was packaged extremely well. Will definately be using this website again. The shot glasses are loved by all who have used them."
Hayley Bird, Mon 27th June '11
"Everything about this transaction made us really happy - the price, the quality, the very fast free of charge delivery, the communication! Thanks a lot"
Ute Herbert, Mon 27th June '11
"The products arrived quickly and my instructions were followed - great service would use this site again."
Wendy Malone, Mon 27th June '11
"Excellent products at a sensible price delivered quickly."
A Berry, Mon 27th June '11
"No problem with this item, first class service."
Walter Douglas, Mon 27th June '11
"Todo perfecto. Rapidez y eficiencia. Y el producto realmente bonito.. espero que sujete las botellas."
Pepa, Sun 26th June '11
"Quick delivery, excellent condition of item. Item as described."
Jasmin Duxberry, Sun 26th June '11
"Amazed at the amount of items available! My order arrived quickly and I was very pleased with it. An excellent website which I shall use again!!"
Stewart, Sun 26th June '11
"Received the shot glasses on the day they said they would be delivered, shot glasses arrived in excellent condition, packaged very well, just what I wanted for a hen party."
Rachel, Sun 26th June '11
"Delivered within expected time. Well packed and received safely. Left in porch as requested when out."
C.H. Curtis, Sun 26th June '11
"Everything great, order arrived on time and as described. Love your page!"
Jose Matias Fuentes Mattioli, Sun 26th June '11
"Good web site, good product, good service. As a customer I can not think of a way that you can improve, so here is the hard bit, keep up the good work. To all the people from the very top to the person delivering the product, well done and thank you. Done."
Colin Walker, Sun 26th June '11
"Received excellent service. My order arrived very quickly and was well packed. Would be happy to recommend you."
Shelly V Butler, Sat 25th June '11
"Good fast service."
Dave Charles, Sat 25th June '11
"Very efficient, fast delivery well packaged. Would recommend & would order again."
Karen, Sat 25th June '11
"I am absolutely delighted with the communication received, the helpfulness of the staff, the delivery speed and the quality of product received. I have no hesitation recommending Drinkstuff to my colleagues and using them again myself. Thank you."
Finlay Ross, Sat 25th June '11
"Congratulations on providing such a great array of products which is so highly complemented by your efficient ordering and delivery service. Many thanks."
John Jeffries, Thu 23rd June '11
"I suspect that an unfortunate hazard of supplying glass products is that sometimes glass can break, no matter how careful the transit. I contacted the sales centre and without quibble they sent me some replacements. I wasn't in to receive the replacements and contacted the sales centre to point out that I had arranged for Saturday delivery on the first order because I would be in. They arrived first thing the next Saturday morning. In my experience, many companies would have made this a really painful reorder & delivery situation. These guys had processes & personal service set-up that focused on customer satisfaction. I will be a returning customer and recommend without hesitation."
Niall, Wed 22nd June '11
"Delighted with products received. Slight hitch with contents of the order but this was rectified the same day. Have ordered again and even have my eye on one or two products for future purchase."
Kim Mikula, Wed 22nd June '11
"One of the glasses was broken on arrival, but a replacement was despatched immediately. Would definitely order again from Drinkstuff, great website, great customer services."
Ian Benson, Wed 22nd June '11
"I urgently needed 4 Traditional Glass Pint Tankards for a Saturday party. Ordered a set on internet Thursday for overnight delivery Friday. When delivered, although well packed, one glass was smashed. I reported this but was disappointed to find that a replacement could not be delivered in time for Saturday. The replacement was delivered early Monday."
drinkstuff says: We're sorry that you didn't receive your replacement glass in time Mike. Unfortunately our couriers only operate on week days.
Mike Newman, Wed 22nd June '11
"Prompt service at sensible prices. Excellent."
Rodger Smith, Tue 21st June '11
"2 of the 4 Heineken glasses I ordered were broken upon receipt. This could have been avoided by bubble wrapping the individual glasses rather than the inner box that they were packed in. Drinkstuff immediately replaced them however without any fuss, with individually wrapped glasses. In summary, the service was faultless, despite the postal damages, and I am delighted with the product."
drinkstuff says: We're sorry that your original order arrived broken Stuart. We have passed on your comments to our warehouse team to make sure this doesn't happen again.
Stuart Ockleton, Tue 21st June '11
"Excellent, order dispatched very speedily... loads of info received by e-mail upon placing order, very helpful sales staff, easy order tracking (not that it was needed as the goods arrived next day from memory). Wish it was all as easy as this.... will be coming back."
Paul Ancell, Tue 21st June '11
"This was the first order I have placed with drinkstuff... But not the last. I was delighted not just with the speed of despatch but also the excellent quality (and price) of the items I ordered. Delighted."
Gary Bracey, Tue 21st June '11
"Once again, the items were just as described, and arrive extremely promptly. We're well pleased, and would definitely order from drinkstuff again."
G Fryer, Tue 21st June '11
"Wow super fast service and great products will def be back for more item , Xmas shopping made easy!!"
Anna, Tue 21st June '11
"Ordered on internet late Tuesday evening, was advised expected delivery 2-3 days. Was delivered Thursday morning. Very happy with product and luckily I had read on previous reviews were to get fixing instructions. Will defo order again."
Lynn Williamson, Mon 20th June '11
"Excellent communication and customer service. I purchased a small "Rules of the Bar" mirror. It arrived promptly and was superbly packaged. They certainly went above and beyond! Would recommend this company to all and I would certainly use again if needed."
Steve Webb, Mon 20th June '11
"Absolutely great and on time. Good and fast service. Packaging was also good."
Johannes Abraham Burger, Mon 20th June '11
"Everything I have bought has been great."
G Macdonald, Mon 20th June '11
"The glasses we ordered were just as they looked online, and the delivery was very prompt and safe (no glasses broken) and the glasses are gorgeous. We will definitely be ordering from Drinkstuff again."
G Fryer, Mon 20th June '11
"Product was great but you delivered the wrong colour. As I paid extra fee for next day delivery as I needed it straight away I didn't have much choice but to use it."
drinkstuff says: We're sorry that you received the wrong colour half yards Gareth. We have passed on this issue to our warehouse team to investigate the problem.
Please see our recent answerphone message and email to you regarding this matter.
Gareth Gainer, Mon 20th June '11
"Ordered item in the evening. Was very surprised when the door bell rang in the afternoon next day to be delivered with the item in very good condition and best packaging materials. Psst...guess what! They were the cheaper than their competitors. :-) Thank you Drinkstuff."
AJ, Mon 20th June '11
"Thanks for this, it was received very quickly. Will do business again with you soon :)"
Allan Moore, Sun 19th June '11
"Fantastic range and delivery was very quick, would definitely use this site again and would recommend it."
Jonathan Morrow, Sun 19th June '11
"Ordered pack of 4 Stella chalice glasses. Exactly what we wanted came very well wrapped in bubble wrap. Will be using Drinkstuff again for future orders."
Rita Green, Sun 19th June '11
"The website is brilliant found exactly what I was looking for and at very good prices, my order arrived very fast and was packed very well thus protecting my items, items I ordered were spot on overall I am very happy and will be using again."
Sam, Sat 18th June '11
"Thank you for order which was as advertised and delivery was very prompt and very well packaged."
M Robertson, Sat 18th June '11
"Excellent service, quick and efficient"
Jeanette Wright, Fri 17th June '11
"Because the order form came up as pre order, I could not pay extra postage for next day delivery, but this was not explained on the original invoice, therefore after a phone call everything was sorted out quickly and the �5.99 was immediately refunded with an apology. As for the products they are first class, and very much cheaper than Argos. If orders cannot be delivered in one day because of stock etc. could you please inform the purchaser that it cannot be delivered on that next day."
drinkstuff says: Many thanks for taking the time to leave your comments Mr Deem, and thank you for making us aware of this issue. We do make every effort to label the product as being on a pre-order basis, and we are currently working with our technical team to ensure this doesn't happen in the future.
Mr. B. Deem, Thu 16th June '11
"I would like to thank all staff that dealt with me, from the enquiry level to the after sales and support. Your staff has not only been very professional, but also very understanding from a customer point of view. Although there were hiccups about the products, I would recommend your service to everybody. Willing to help and friendliness are the best features of your crew. Regards."
Selcan Secen, Thu 16th June '11
"The much anticipated Microwaveable ice-cream scoop was a big disappointment - black handle heats up but the white scoop doesn't. Also ordered the metal funnel - very good, exactly as described."
drinkstuff says: We're sorry that you were disappointed with the ice cream scoop, we have tested all our stock and all our other units seem fine. Please see our recent email regarding this matter.
T Hibbert, Wed 15th June '11
"I was totally satisfied with my order, everything was efficient from placing my order to receiving it. Thank you."
Janine Mitchell, Wed 15th June '11
"Excellent quick service, great quality beersteins. Very happy with my purchases."
Christina Mills, Wed 15th June '11
"I did a lot of research on the internet before ordering and you came in the 'the best price category' with several other companies. A lot were cheaper, but then either added on vat and/or delivery charge per item despite it being a bulk order! At this point the calculator came out! Delivery was fast and on time. I've recommended you to a friend so look out for a new order from Cambridge!"
Eleanor Croft, Wed 15th June '11
"Good to read lots of product reviews etc on the site, items arrived promptly and well packaged."
Caroline Kraft, Wed 15th June '11
"I was very pleased with my order, had everything as described, good value and arrived extremely quickly also find drinkstuff products competitive in price with other stockists would recommend to anyone."
Claire Basnett, Wed 15th June '11
"We were disapointed with your company as you delivered Pepsi cups and not Coca Cola Cups as ordered, as we were completly out of stock we have had to use the cups rather than return them, we are now having to explain to most customers who tell us that they ordered "Coca Cola not Pepsi" We then have to explain that it is Coca cola in a Pepsi Cola cup."
drinkstuff says: Sorry but unfortunately we seem to have sent you the wrong brand of cups. Our customer services team will be in touch to rectify the situation.
Please remember to check all deliveries and contact us through our customer services help line on 0845 3133352 in the event of a problem and we will deal with it promptly.
C J Caton, Wed 15th June '11
"Excellent service - goods delivered EXACTLY on time! When does that happen nowadays?"
Max Middleton, Wed 15th June '11
"Very good service from start to finish - good range of competitively priced products, easy to use website, great communication regarding the order and goods arrived when expected and were well packed and exactly as described."
Anne Gladstone, Tue 14th June '11
"Thank you so much. Order arrived so quickly, packaged perfectly and we were so pleased with everything. Will definitely recommend to friends when catering."
Joanna Bahri, Tue 14th June '11
"Very good quality bar stools easy to assemble and fast delivery what more could one want."
Louise Escott, Mon 13th June '11
"First time customer, impressed with the speedy delivery of fragile items. The products were of good quality and I found the whole purchasing process to be professional and secure. Well informed about the order and delivery with clear, concise email updates. Will definitely recommend and use again."
Kylie, Mon 13th June '11

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