Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"The item I purchased had some minor damage, probably caused in transit. Customer services reacted straight away and a replacement part was immediately dispatched without and fuss. I wish all Customer Service departments were as efficient."
Piers Abraham, Mon 14th February '11
"Great for optics, will definitely order again."
Mark Woolley, Sun 13th February '11
"Excellent service, quick delivery, well priced items. Just as an online store should be. Thanks."
Hannah, Sun 13th February '11
"I was totally satisfied with the products and the prices were good too. I would like to comment on the inconvenience of having to re-arrange delivery after being at work when product delivered. I did leave a message on the request to either leave it at 3 other houses or round the back of the house if I wasn't in but this note was ignored. I see that this has been commented on before by another customer and it may result in me going elsewhere due to this poor service. Thanks for giving me the opportunity to give my comments on the service (was going to after delivery but the issue had already happened)."
drinkstuff says: Thanks for your comments Jonny. Unfortunately while we make every effort to instruct delivery drivers by putting notes on a package, this is our policy and isn't standard practice of the courier company, so we can't guarantee that they will always follow the instructions.
Jonny B, Sat 12th February '11
"Everything went according to plan, thanks."
Clive Greatorex, Sat 12th February '11
"First time I have ordered from you, great fast service, will come back in the future. Thanks."
Mandy, Fri 11th February '11
"The quality of the glasses was standard - got what I paid for. What I really appreciated was the support I received when I called to ensure they would arrive on time. Instead of just getting a bog-standard glib answer, the staff looked up my order and tracked it down to ensure it would arrive when I needed it. It doesn't take much to provide good service but it is far too rare and greatly appreciated."
Scott Gooch, Wed 9th February '11
"Arrived on time and brilliant quality."
Gareth Hibbert, Wed 9th February '11
"Thank you for the efficient service and after sales enquiry to make sure everything was satisfactory."
Robert, Wed 9th February '11
"The glasses arrived promptly, well wrapped and intact. Thank you."
John, Wed 9th February '11
"As a first time customer with yourselves, I was happy with the fast despatching of my product I ordered and that it came with the option of gift wrapping. The only part I am unsatisfied with was when I had requested that should nobody be at home, that the gift be left at the front door. This was not the case, the delivery man took it back to the collections office. It was really inconvenient as I had to organise (from another country) that they go fetch the gift and still drive it up to Peterborough for the person it was intended for."
drinkstuff says: We're sorry that you had this issue with your delivery. Although we make every effort to ensure your order gets to its destination, unfortunately we can't guarantee that the notes that we attach to our parcels will be followed by the Royal Mail delivery driver that was in posession of your order.
Scarff, Wed 9th February '11
"Unfortunately 3 of the 4 glasses were broken when delivered."
We're sorry that you had this issue with your order Sean, unfortunately glass items can sometimes get damaged in transit. We hope you are satisfied with the refund you received after you called our customer services team
Sean Ashton, Tue 8th February '11
"Very pleased with the products we ordered speedy delivery will definitely use this company again."
Gloria Perry, Tue 8th February '11
"Fast and efficient service. The guy I spoke with was knowledgeable and very helpful."
Andy Grogan, Tue 8th February '11
"Had a prompt response to my e-mail regarding a product query. Ordered several items that were delivered within 2 days as specified. Products were impressive and good value for money. Would definitely use the company again and recommend it to friends."
Sian James, Mon 7th February '11
"Received goods next day. Great website and fantastic service - will definitely use you again."
Julie K, Mon 7th February '11
"Very pleased indeed, speed of delivery, cost of delivery and cast and quality of goods all excellent."
John Houlding, Mon 7th February '11
"Excellent service throughout, many good bar ideas and interesting things to add fun to your home bar, will definitely shop here again."
Alan B, Mon 7th February '11
"As a first time buyer I was delighted to receive the the item the next day, just in time for a friends birthday. Thank you guys, excellent service."
Clive Maxwell, Mon 7th February '11
"The website is excellent - the prices are clear, ie no sudden surprises at the checkout for VAT etc. Delivery was fast. Although the items received did not conform to the description (ie website indicated 2 packs of cards per set but only one set arrived) this was quickly corrected, the additional packs arrived the next day and the website was amended. The staff were very helpful and I will definitely use this site again. The important thing for me was the response as to "what happens when things go wrong." The error was accepted 100%, the outcome was decisive and in line with what I would expect and without any argument. Excellent after sales service."
Raymond Tite, Mon 7th February '11
"I received a broken item (even though the package was very thoroughly packed) and rang Drinkstuff to inform them. A new one was sent out immediately. The team on the phones are very helpful."
Rachel Lordan, Sun 6th February '11
"Excellent, fast, and item description was perfect. Well done."
Ken Barrett, Sun 6th February '11
"We were very impressed with the service received. Our order was dispatched timely, it was delivered when we were told it would be and we were kept informed at all times of progress. Many thanks. We would certainly order from you again."
Jane Bullock, Sun 6th February '11
"Thank you for your excellent service, your website was really easy to use and I had my Lay Z Spa
delivered within a few days. Regards Jeanette"
Jeanette Clarke, Sun 6th February '11
"Ordered a Mastrad tartlets tin
one day over the phone, and it arrived a couple days later. OMG what service. The lady on the other end of the phone was soooo helpful, went and checked to see if they had two, but unfortunately they didn't but that didn't matter I felt like I was her most important customer of that day. So happy with everything. Thanks Drinkstuff for a good shopping experience which is a bit hard to find these days."
Alison Alder, Sun 6th February '11
"Ordered the item and it came a few days later - great."
Jennifer Wells, Sun 6th February '11
"I bought a case of 24 shot glasses. The delivery was fine and quick but 4 of the glasses were broken. Good job I didn't quite need them all!"
Hi Elly, we're sorry that some of the glasses arrived damaged. You are welcome to contact our customer services team
who will gladly help get you some replacements if you need them.
Elly, Sat 5th February '11
"Very pleased with the jigger I ordered, slightly more than 50ml but who is complaining when I drink it. Arrived sooner than expected. Many thanks."
Allan Newbould, Thu 3rd February '11
"Excellent selection of cocktail sets and great service - I highly recommend!"
Kerri, Thu 3rd February '11
"I was really pleased with everything I bought and I thought the prices were amazing. I was actually a bit sceptical as to the quality of the products given the low prices but my fears were unfounded! Also I had issues with not being around for delivery and my parcel was actually sent back to Drinkstuff - I phoned and explained the situation and without hesitation they resent without any issue at all - really pleasant and efficient. Would definitely recommend and use again."
Nikki Martin, Thu 3rd February '11
"Bought American shot glasses
in first purchase from this site. Turned up well packaged and undamaged as stated. No issues with delivery or service. Very pleased with product, price and service. Keep it up. John."
John M, Wed 2nd February '11
"Great service, the drinks pourers arrived within 48 hours. Many thanks."
Simon Abra, Wed 2nd February '11
"Thank you for your fast and great service. From ordering to delivery was quick and easy and the shakers and cocktail equipment amazing top spec quality, for a very reasonable price. Thanks I will be back x"
Anne-Marie O'flynn, Wed 2nd February '11
"Many thanks for the quick delivery, these items are for our home bar so will look good when we do our cocktails. Thank you for the speedy delivery."
Gloria Perry, Wed 2nd February '11
"Glasses arrived in good time and all perfect. Thank you for such a good service."
D Webster, Tue 1st February '11
"Delighted with the service - received two lovely glass jugs
but unfortunately one was smashed when I got it - they replaced it immediately without any hassle. Will be shopping here again. Thanks Drinkstuff."
Clare, Tue 1st February '11
"Was satisfied with your delivery."
Batenburg, Tue 1st February '11
"I ordered 2 x 6 pack of unusual shot glasses
. I was pleasantly surprised at the speed with which my order arrived and I was delighted with the glasses. They were exactly as described. I order a lot online and this is certainly one of the better suppliers I have dealt with, if not the best."
L Geddes, Tue 1st February '11
"Everything ok, product as described and delivery within a few days."
Frank Rattleff, Tue 1st February '11
"Great prices, really quick delivery & good quality items. I will definitely be back & would recommend this company to anyone."
Amanda, Mon 31st January '11
"It was super, quickly, thanks so much! We are happy with your service!"
Jurgita Rimkus, Mon 31st January '11
"I have had a great experience with this site. The pages are clear and easy to browse, the products are displayed well with great descriptions, delivery was well packed and delivered very quickly. I also received a lot of emails to inform the progress of my order. This is a great site that I have recommended to others and I will use this site again. HAPPY SHOPPING I'm sure it will be!!!!!!!!!!"
Nick Manyweathers, Mon 31st January '11
"I was very happy with my order. The goods arrived in quick time and in good order and were exactly as described. Everything was in stock and the website was easy to navigate. Payment method was easy. Would recommend this site. Many thanks."
Mrs Dobson, Mon 31st January '11
"Excellent products that were delivered very promptly. Thanks."
Jenny Whyte, Mon 31st January '11
"Second time I ordered from this site. Stuff arrived quickly, no problem at all. It's all fine."
Arnaud L, Mon 31st January '11
"We are very satisfied with our poker tables
and with the service we received from Drinkstuff."
Roy Weston, Mon 31st January '11
"Very good site & pleased with the order but it did not arrive till Monday."
drinkstuff says: Sorry that your order was delayed Debbie. This was sent out the day after you placed the order by 1st class post, so unfortunately Royal Mail let us both down on this occasion.
Debbie Royall, Sun 30th January '11
"Order delivered on time and in excellent condition. Bar stools
exactly as described and good price. First class service."
Blair Syme, Sun 30th January '11
"Great service and excellent product, thank you."
A Wesott, Sun 30th January '11
"Great company to deal with, items dispatched very quickly and well packed."
Jax, Sun 30th January '11
"Excellent service, excellent product, good price. Cadillac sofa
BRILL everyone loves it."
Beverley Smith, Sun 30th January '11
are to a high quality and very pleased with the purchase. Delivered within timescales stated."
Sylwen Evans, Sat 29th January '11
"The site was easy to navigate, the goods in stock and delivered quickly by a company that gave you an hour's delivery slot and delivered bang in the middle of it - couldn't have asked for better service, will certainly use again."
Lynn Jackson, Sat 29th January '11
"Excellent service with rapid delivery. Thank you."
Tony Carter, Fri 28th January '11
"Very happy with products, customer services were very helpful especially when one glass out of my order had arrived broken. Great communication, fast delivery, all round one very happy customer!! Would definitely recommend this website. Thank you so much!!!"
Kayley Bennett, Wed 26th January '11
"With the lead up to Christmas, and the bad snow that made sure no one left their house, Drinkstuff were in a tricky situation, getting a Slushy Machine to me by Xmas. Unfortunately this wasn't so, but Drinkstuff kept up a high level of customer service throughout."
Chris White, Wed 26th January '11
"Excellent product, excellent service A++++++++++++++++"
Julie Howarth, Wed 26th January '11
"Easy to navigate the web-site and place my order, including the delivery options. I received two emails to update on the order progress and the delivery arrived exactly as promised. Perfect service, thank you."
R B Paddick, Wed 26th January '11
"Was delighted with the quality of the cocktail glasses
for the price paid, much nicer than expected. Prompt delivery with carefully packaged goods, cannot fault products or service."
Jill Parkinson, Wed 26th January '11
"Easy to use website with excellent turnaround from order to delivery."
Marian Long, Wed 26th January '11
"Just set up a bar at home and got everything I needed at reasonable prices under this one roof. I received the package within a week. Very happy so far and am looking forward to reorder."
Dean C, Wed 26th January '11
"The website was really easy to use, and I found everything I wanted. Service was quite literally overnight, although I had not requested express; I couldn't believe it when it arrived - just in time for a dinner party that night. Everything was well packed. Entirely satisfied!"
Kris Henley, Tue 25th January '11
"Helpful customer services and first class delivery and packing. Pleased with purchase."
Alasdair Macphail, Tue 25th January '11
"Thanks to all staff at Drinkstuff, very helpful service and no problems along the way with our order for a nightclub in Spain!"
Tommy Goldie, Tue 25th January '11
"I unfortunately had three glasses arrived broken, immediately emailed and got three replacement. I was very pleased with the efficient, quick response."
Joanna Scott, Tue 25th January '11
"Bit of a last-minute Christmas buy, but arrived barely more than 24 hours after placing the order. Very impressed!"
Caroline, Tue 25th January '11
"Drinkstuff kept me reliably informed all the way through my purchase. As this item was out of stock (Retro Slushie Machine
) there was a due in date, which was altered many times due to the adverse weather. Machine arrived next day after being informed of its dispatch. As a first time user of Drinkstuff, very very happy with their Excellent Service. Thank you."
Alan Scott, Tue 25th January '11
"Liked your website, very easy to navigate and found just what I was looking for very easily. Had looked at other sites and yours was very competitive on price and delivery charges. Order was received as promised and the packaging was excellent ensuring that the glasses arrived the same way that they left you, in one piece!"
Jon Cadey, Tue 25th January '11
"The items on Drinkstuff are very good price, the cheapest I've seen on the Internet and they are very helpful, keep up the good work."
Champak Patel, Mon 24th January '11
"I found Drinkstuff to be an excellent very reliable and efficient company with very fast in their delivery. I would like to state how extremely pleased I am with Drinkstuff including the aftersales service. There is an excellent range of products and the product I received was produced to a high standard. Would thoroughly recommend Drinkstuff to other customers."
Mike McDermott, Sun 23rd January '11
"From ordering the ice bucket
on your site, to a very prompt delivery, I cannot recommend your site enough!! Thank you so much!"
Linda Newton, Sun 23rd January '11
"Exemplary service at great prices."
John Macfarlane, Sun 23rd January '11
"Rapid delivery on a standard service, well-packaged goods (important for fragile items) and regular communication throughout. Excellent overall."
Paul G, Sun 23rd January '11
"No problems at all. A quick efficient service and pleased with the product."
Julie Godfrey, Sun 23rd January '11
"I ordered new martini glasses
for use on a daily basis, they are fab, they are the right size for every day use. And compared to other websites and shops they were quite cheap."
Rebecca Evans, Sun 23rd January '11
"I was very pleased with the service I received and very pleased with the item I received. Let the drinking commence x Thanks Shaun"
Shaun mills, Sat 22nd January '11
"Very prompt delivery. Goods exactly as ordered. Very good value."
David Collingwood, Sat 22nd January '11
"I placed my order and received a confirmation e-mail straight away. The delivery terms stated that my order would arrive within the next few days and it was delivered the following morning - brilliant!"
Karen Stacey, Sat 22nd January '11
"I ordered glasses and cocktail equipment very close to Christmas. Despite all the bad weather and disruption my order was delivered within a couple of days, beautifully and safely packaged. I couldn't be more impressed with both the items and the delivery arrangements. Thank you very much!"
Arabella, Sat 22nd January '11
"Very prompt and efficient service. Would readily use again."
David, Fri 21st January '11
"Excellent service - everything was delivered quickly and was exactly what we ordered."
Jackie Farr, Fri 21st January '11
"Excellent service, emailed me to let me know the Coca-Cola drinks chiller
I wanted was in stock and it was delivered in 2 days (in the snow), would definitely recommend this company."
Mrs M Dean, Thu 20th January '11
"Excellent range of products and all produced to a high standard. Would thoroughly recommend."
Alex Hope, Thu 20th January '11
"I found this company very reliable and efficient and very fast in their delivery."
Mrs May Mitchell, Thu 20th January '11
"I ordered 100 beer mats
for (believe it or not) a fancy dress party. There was a good mixture of about 15 varieties and all in mint condition. If someone is collecting, you did get the odd football club mat. The order was placed and arrived 3 days later. If I ever had the need, I would not hesitate to use this company again."
Mrs S Daniel, Wed 19th January '11
"Thank you so much for your prompt delivery and excellent prices......"
Lee Whittington, Wed 19th January '11
"Very very pleased with our purchase, a great deal on the stools we bought, we bought 4 stools with free delivery, delivered the next day. One stool was missing an item, when I phoned to inform them, there was no hassle and the item was sent the next day. I was surprised and pleased. I would definitely recommend to anybody purchasing, what I saw online I got very quick and easy."
Mr J Jagota, Wed 19th January '11
"I would like to state how extremely pleased I am with Drinkstuff. Not only did my order arrive as if by magic the very next day, my item was packed in a snug box and then into another larger box that had shredded recycled paper to ensure my item did not move about during transit. Packaged well, sent quickly and thinking of the environment. Good company indeed!"
Laura, Wed 19th January '11
"I ordered the Cabernet Martini Glasses
, which are very nice, reasonably priced, and perfect for what I needed. My only complaint is that Martini Glasses are obviously quite fragile, and they don't come with sufficient packaging to protect them in transit. 2 out of the 6 glasses I ordered had broken stems. Looking at the flimsy thin cardboard box they came in, I am surprised they were not all broken! Drinkstuff did replace them without any fuss, so customer service was good, but had they packaged them more safely in the first place this wouldn't have happened."
drinkstuff says: Many thanks for your comments alex. We have passed on your concerns to our warehouse team.
Alex, Wed 19th January '11
"Excellent service and quality products."
Lyndsay Teasdale, Tue 18th January '11
"Excellent service, excellent product, good price. Had a problem with chrome on one of the chairs - this was replaced immediately by return of post - very good service."
Jackson, Tue 18th January '11
"Good products, excellently packed and speedily dispatched. Thank you very much."
Lynda Faulkner, Mon 17th January '11
"Very quick and easy. Thank you."
Mrs C Maria Ringland, Mon 17th January '11
"I was very pleased with the way you handled our order, you kept us informed when the items would be delivered and the goods came on the day you advised us. On the quality, we have not used the stools yet as work is still on going in our kitchen, but they do look as on your web site. So I would like to thank you for being so efficient, and yes we would use you again."
Keith Watts, Mon 17th January '11
"As described and received promptly. Would do business again, Thanks!"
Jackie Sewell, Mon 17th January '11
"Great communication and service from this company. High quality product. Will buy from them again. Highly recommended."
Judith Horner, Mon 17th January '11
"Was more than happy with service provided and the items purchased have been great. I did have to return the glasses
as they seemed too big and therefore not really what I was looking for. Again, the service when returning these items was great and was refunded as quickly as the original order was processed, dispatched and delivered. Will definitely use Drinkstuff.com in the future."
Sean Turner, Mon 17th January '11
"Excellent service, delivered on time and product exactly as described. Many thanks."
Richard Neilson, Mon 17th January '11
"Good value for money. Quick delivery. Everything intact and nothing broken. Good quality stuff. Very satisfied with the purchase. Will soon find something else to order."
Paresh M, Sun 16th January '11
"Ordered today, delivered tomorrow! Astounding stuff."
Cyrus Shroff, Sun 16th January '11