Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Your company was recommended by a friend. I am very pleased with products and service and would certainly use you again. Many thanks."
R Sibley, Thu 8th July '10
"Order arrived timely with the exception of acrylic ice cubes. I know these come indirect from another source but delivery time will be 3-weeks. A little longer than expected and although I have been e-mailed delivery updates, would have been nice to know potential lead time when I placed the order. I'm hoping it will just arrive in time for my 14th July deadline (ordered on 24th June)"
Many thanks for your review Nick, and sorry for the wait for your Acrylic Ice Cubes
. When a product is out of stock on our site a due date is usually given, however if there is not a date displayed you are welcome to contact our customer services department
for more information.
Your Acrylic Ice Cubes came in to our warehouse on Friday and are now out for delivery to you.
Nick Williams, Thu 8th July '10
"I was very impressed with the said items and the way my order was dealt with."
Lee Carter, Thu 8th July '10
"Goods received by return, and when an item was damaged, a replacement was sent without any hesitation. I would purchase again. Many thanks."
Sarah Spence, Wed 7th July '10
"Extremely quick delivery. Thank you."
Mrs G Brand, Wed 7th July '10
"The best fast service we have ever had from a mail order company, thanks, will use you again."
Graham Taberer, Tue 6th July '10
"Great price for the goods. Received next day."
S Brown, Tue 6th July '10
"Thank you so much for my order. Delivered on time and everything just as I imagined. I'm very pleased with all the things I ordered. Thanks again."
Ursula Whitesides, Tue 6th July '10
"Great product with great delivery service."
Michael Whitfield, Tue 6th July '10
"Ordered the wrong item, sent it back and received refund. I then ordered the correct item and on both occasions delivery was very prompt. I would buy from this company again."
Harry Warwick, Mon 5th July '10
"Prompt and easy to deal with, the wife was over the moon with the glasses. Thanks, Martin"
Martin Baldwin, Sun 4th July '10
"Nice easy transaction, Glasses well packed and arrived within a few days, very impressive service, would buy from you again."
George Sears, Sat 3rd July '10
"Excellent service received. I cannot fault it. Wish other firms were as good."
Margaret Carter, Sat 3rd July '10
"One of the beer mugs had a tiny air bubble in the glass. This isn't important to me as I only required two and are keeping the two remaining as spares, however it does impact on your overall product quality. Delivery and packaging we all absolutely fine."
drinkstuff says: Many thanks for your comments Moira. Due to the mass manufacture of the Traditional Pint Tankards, it can happen from time to time that a small air bubble will affect 1 or 2 glasses.
Moira McFadyen, Thu 1st July '10
"I received my order but 3 Margarita glasses
drinkstuff says: Thank you for your comments. We're sorry that you received three broken glasses. It would appear that this happened in transit. Please see our email regarding this matter.
Markku Nisumäki, Thu 1st July '10
"Very quick to deliver."
Kev Hosford, Thu 1st July '10
"When I ordered I was a little suspicious, however, my fears were groundless. The goods arrived very promptly in good order."
Anne Long, Wed 30th June '10
"Quick delivery and great product."
Sarah, Wed 30th June '10
"Incredibly fast service. Ordered two bar stools late evening, received dispatch notice and tracking number the next day, and stools arrived within one hour time slot the following morning."
Jay Scales, Wed 30th June '10
"Goods arrived on time, well packaged, and in good condition, would use service again. Product was good value."
Kate Davies, Tue 29th June '10
"Product and price was excellent along with fast delivery, will be sure to use Drinkstuff again!"
Janice Essam, Tue 29th June '10
"I ordered 4 cocktail glasses
which arrived promptly and with no problems."
Leanne, Tue 29th June '10
"Excellent service. Excellent product."
Jack Bakewell, Tue 29th June '10
"Quick efficient service. Very pleased."
Phyl Gordon, Tue 29th June '10
"1 glass missing from the box when it arrived, phoned Drinkstuff and a replacement was received in 2 days. Thanks. Could do with a link to 'my account' on the web site."
Thanks for your comments Brett. At the top of the website there is a link to 'Login
', once you are logged in that is replaced with 'My Account' and 'View Orders'.
Brett, Tue 29th June '10
"Very fast shipping and received in a very good condition."
Samuel Baker, Tue 29th June '10
"I have bought goods from you twice, both for presents which were appreciated. Please let me know when the pink flamingo stirrers
arrive. You said you expected them in Sept."
Ellen Spalton, Tue 29th June '10
"Fantastic service! Amazingly helpful staff on the phone, delivery exactly on time!! Brilliant!!"
Claire, Tue 29th June '10
"Interesting range, excellent value on some essential lines. Ordering and delivery worked smoothly and swiftly. Good packaging. Will re-order as required."
Michael Simpson, Mon 28th June '10
"Carafes arrived well packed and very quickly. Thank you for your prompt delivery. Thought the postage was a little high though."
drinkstuff says: Thank you for your comments, we always subsidise our postage costs to offer customers the best possible prices.
sjfhampson, Mon 28th June '10
"Great product, great pricing and very fast delivery. Wouldn't hesitate to buy from you again."
Dawn Wedge, Mon 28th June '10
"We ordered the items to be delivered to our venue by 12pm on the day of our event. At 11:55am the goods turned up, however were not the items ordered! I promptly phoned you to ask the correct items be delivered within the next couple of hours, however was told this was not possible and the earliest I could get them was tomorrow...not very helpful! Very disappointing as this was your mistake there was no flexibility in trying to get the correct items to me!"
drinkstuff says: Sorry that you had these issues with your order Emma. Our courier collects our parcels at the end of every working day for distribution the next day, as standard with their delivery processing procedure. It simply isn't possible to send a parcel out for delivery on the same day.
We hope you are satisfied with the full refund you have now received.
Emma Gutteridge, Mon 28th June '10
"Good, quick, prompt delivery! And the merchandise was of a high quality."
Teresa, Mon 28th June '10
"Would not hesitate to buy from these guys again!!"
Steve, Sun 27th June '10
Mr N Antonov, Sun 27th June '10
"I was very pleased with the service and the quick order delivery time. All in all a great service."
Peter Mcguiness, Sun 27th June '10
"Great service - exactly what I ordered & received promptly."
Karen Pearson, Sat 26th June '10
"I had trouble tracking down wine glass holders that clip on to plates, but these are just what I wanted. Good price and quick delivery. Just the job. Many thanks."
Al, Sat 26th June '10
"Great service and the communication is superb. Item delivered very quickly. I will definitely use again."
Helen, Thu 24th June '10
"Excellent personal service. Goods despatched and arrived exactly when requested. Items were exactly as required and worked perfectly. Job well done!"
David Morgan, Wed 23rd June '10
"I ordered a Husky beer fridge on Thursday morning which was delivered on Friday afternoon, great service, only the fridge didn't work, very disappointing. I phoned Drinkstuff Monday morning, told the girl who answered my problem, she wanted to put me through to technical, I said it's a fridge, what's so hard to do, you plug it in and set the thermostat, she then had the cheek to say it's under guarantee, call the Husky help line, I told her I just want my money back, I do not buy broken goods. She then agreed to have the fridge picked up. It was picked up on the 15/6 and its now the 23/6 and I haven't heard a word from Drinkstuff. I can't blame the fridge being broken on them, but after sales service is very poor."
drinkstuff says: Thank you for your comments Philip. If our products are covered by a manufacturer warranty then it is always good practice for a customer to explain the issue to them to see if there is a resolution.
We hope you are now satisfied with the refund for your fridge.
Philip Glover, Wed 23rd June '10
"Great service. Goods recieved promptly and in good condition. Good quality products."
Lizzie, Wed 23rd June '10
"brilliant, fast delivery, top company. Many thanks!"
alfred coulthard, Wed 23rd June '10
"The webpage is great, big choice and I found all I needed. Delivery is fast enough. However, there was a delay with one item, which the company forgot to put into the box. Not a big deal, got it few days later."
drinkstuff says: Thank you for your comments. We are sorry for the mistake with your order. We're sorry for an inconvenience caused.
Anna, Tue 22nd June '10
"Order was dispatched quickly with goods packaged with care with lots of protection for contents. Web site very easy to use and I found everything that I need for a cocktail party
for my daughter to show her wedding video. Everyone looking forward to this as hen night
was cocktail lessons
so continuing with theme."
Catherine McLernon, Tue 22nd June '10
"Everything was fab. Quick service. Great product and also a bargain. Very pleased to have found you and will definitely be ordering again."
Jan Bretherton, Tue 22nd June '10
"Great service. Goods arrived promptly in excellent packaging. Will use again."
A James, Tue 22nd June '10
"Very quick service and really pleased with the product."
Carol B, Tue 22nd June '10
"Everything was great from help on phone ordering, delivery on time ad quality of the products except the Rigid Re-usable Pint Tumblers; two of them were cracked and unusable. I think it's because of they way they were packed, all 5 were stacked on top of each other and I can only assume this is what caused two to crack? I wasn't going to mention anything as the tumblers are so cheap, but seeing as you sent me this feedback email request I thought I would let you know."
drinkstuff says: Thank you for your comments Dewi. We sorry that two of your tumblers were broken in transit. Please expect an email shortly regarding this matter.
Dewi Fox, Tue 22nd June '10
"First class service - thank you."
John Pattinson, Mon 21st June '10
"Very pleased with your service it was quick and efficient and very well packed."
Gillian Green, Mon 21st June '10
"Quick response to emails, very helpful, quick delivery, superlative service"
Raj Krishnan, Mon 21st June '10
"Good quality product with very quick delivery."
A Henderspn, Mon 21st June '10
"Thank you your prompt and courteous service."
stevan milson, Mon 21st June '10
"Very good website. Easy to order and prompt delivery."
Roy Chaplin, Mon 21st June '10
"Ordering easy & delivery on time. Excellent service."
K Lamprecht, Mon 21st June '10
"Thanks for the super speedy delivery on my recent 'cocktail bar sign' order. It was a great item and one that made my friend's birthday! We left it quite late to order (disorganised as ever!) and yet the item arrived in plenty of time and well packaged. Thank you!"
Claire Gibbons, Sun 20th June '10
"Am very impressed with your service. I have been in touch with you about the faulty zip and I am waiting for the replacement cover. "
Elizabeth Thomas, Sun 20th June '10
"Excellent service, goods arrived as ordered, in double quick time."
Lorraine Fowler, Sun 20th June '10
"As described, these guys fulfilled their part wonderfully by delivering on time, the goods were nicely and securely packed and the quality of the goods are impeccable. Hope to do business again sometime. "
Ionel Ursu, Sun 20th June '10
"The wine glasses arrived within a few days of ordering. One of the glasses was slightly chipped on the side so I rang customer service who apologised and sent me out a replacement glass within a few days. I was impressed with the level of concern and prompt replacement - thank you, I will definitely use this company for ordering in future and recommend to friends."
Mrs C Pears, Sat 19th June '10
"Wrong item sent first of all, however this was put right after a call to customer service."
drinkstuff says: Thank you for your comments. We are sorry for any inconvenience caused by this error.
Carpenter, Sat 19th June '10
"Simple website to buy from. Delivery was fast and efficient, with notification when the spa was on its way, and access to a tracking site to show where the product was. We even had a phone call before delivery, to say it was on its way. Thank you"
B Turner, Fri 18th June '10
"I was very impressed with the fast and professional service I received. I will recommend to friends and family. Very well priced and packaged. Is a great addition to an avid Jack Daniels Collector! A************ Many Thanks."
Lisa Vallone, Thu 17th June '10
"I was surprised at how fast the Lay Z Spa
went up, unfortunately I was given a faulty pump so spent a few hours on the phone sorting it out to see if I could get it working. However the staff I spoke to were very professional and helped me in all ways and a new pump was dispatched straight away. I would recommend the Lay Z Spa
to anybody. Already been in a few times and it's great, the best thing I ever bought."
Philip Watt, Thu 17th June '10
"The new design of Spa is great it looks good sounds quieter and we think heats quicker but the zip on lid /cover is a nightmare! Despite being very careful as it was so difficult to zip up or undo after 4 spa sessions ours now won't stay zipped up at all! It seems as though the zip is not big enough for what it is stitched around no matter how little air you inflate the lid with. So we now have a brand new spa with no way of keeping the lid on to heat it up. Watch this space as I have sent my complaint and expect a rapid response from suppliers. I am not a happy bunny....."
drinkstuff says: Thank you for taking the time to leave a comment Tracey. We are sorry to hear that the spa has an issue with the zip. We are of course happy to help resolve this issue for you. We have emailed you advising how we can proceed.
T Lowther, Tue 15th June '10
"Just the one breakage in transit, but nothing horrendous to worry about. Prompt service & good product."
Thank you for your comments Ian. You are welcome to contact our customer services team
with any glass breakages you have with your orders. See our Terms & Conditions
for more information.
Ian Dobbin, Tue 15th June '10
"Good quality products, fast delivery (faster than in Belgium), perfect packaging, at a competitive rate."
Ronald Roch, Tue 15th June '10
"Just like to say the order was placed and processed very efficiently, thank you for a good service."
Susan Marshall, Tue 15th June '10
"Always perfect service. Well packed and prompt. Thanks."
Dave Parkinson, Tue 15th June '10
"Excellent service from Drinkstuff. Very quickly delivered and excellent quality goods... Thanks folks."
Andy, Tue 15th June '10
"Very quick and good value."
Mrs L Fry, Mon 14th June '10
"I was very impressed at the quick and efficient service I received from Drinkstuff.com. I have never experienced such a brilliant system to track your order and know exactly when it was going to arrive! I couldn't believe that I would be given a delivery time within an hour and that it would actually arrive in that time slot!! Brilliant!! Thanks very much, I will definitely order from Drinkstuff.com again."
Emma Howden, Mon 14th June '10
"Delivered bang on time as promised. Think you could teach Amazon a thing or two! Product was extremely well packed."
Ian Wilson, Mon 14th June '10
"The glasses are great, exactly what I 'd been looking for. The price was very reasonable while the packaging, delivery and product quality was really good. I'd happily buy from Drinkstuff again."
Steven Roper, Mon 14th June '10
"Bought the JD Spirit Dispenser
for the boyfriend as an extra present he loved it!"
Leia Oatham, Mon 14th June '10
"Great tracking service, Morning delivery on time. Great Service...Highly recomended."
Sam Smeesters, Mon 14th June '10
"Delivery arrangements have been good. First pump I received leaked, badly. Drinkstuff told me to contact Bestway for a replacement, which I did. That pump had some kind of system fault. Drinkstuff persuaded me to accept a further replacement, when I wanted to return the goods. That arrived and, so far, has continued to work satisfactorily. I am satisfied on the basis that Drinkstuff have said they will accept return of the goods and give a full refund if the pump fails within the year. Would have been nice not to have the hassle though!"
Paul Beard, Sun 13th June '10
"Many thanks for speedy delivery at a good price: it was especially good to have some biodegradable options."
Helen Janecek, Thu 10th June '10
"Great supplier! Great prices! Great delivery time!"
Mrs Janice McFarlane, Thu 10th June '10
"I have ordered from this company 5 times now, they have been always polite and punctual!! A pleasure to deal with them!!! I know that if I order and pay they will deliver, on time, simple!!"
Dusty, Wed 9th June '10
"Needed glasses for Pineau des Charentes for a funeral toast. Delivery and quality critical. Arrived next day along with Savoie wine glasses
. Excellent quality, value and service."
R J M, Wed 9th June '10
"I bought my pack of 4 Strongbow Glasses
for my daughter's boyfriend who is mad about football. I will be giving him the glasses as a surprise to use as he watches the World Cup along with his mates. The service you provided was straight forward with a speedy delivery. Thank you!! I hope to use your site in the future and, will recommend you to all I know. Good Luck!! England!!"
Mrs Pauline Waterhouse, Wed 9th June '10
"I was very satisfied with the speed my order was processed and the quality of the goods that arrived. I have only one issue with the whole process, which is, when the package arrived, possibly due to being bounced around in transit, the blade of the bar knife had gone through the front cover of the book. It was not a major amount of damage but it does spoil the look a little, at least until I've used the kit a lot and the book gets various cocktails spilt over it. Apart from this minor niggle I am very pleased with my purchase and look forward to developing my new mixology skills."
Andy Dickinson, Wed 9th June '10
"Prompt delivery, item as described, well packed to prevent breakage."
Mike Richards, Wed 9th June '10
"I think this is a fantastic site with a fantastic range of products, I just wish I could buy more of them. I have purchased the Lay Z Spa kits - filters and strips etc. on a regular basis and the whole service right through from ordering to delivery is great. The products are great also. So, 5*'s from me, Thank you."
Stacey Britton, Wed 9th June '10
"Great service, really happy with product- nice and shiny, good for a party."
Greg, Tue 8th June '10
"I ordered my stuff and had it within 3 days, had a small problem with the order but I just rang up and explained and they sorted it straight away so thank you for that. I would recommend this site to all, fair prices compared to other sites and such an array of fab glasses and lots of other great stuff. If you're having a party this is the place to buy from."
Carrie Moloney, Tue 8th June '10
"Great service and quick. Only got 9 Fuzzy Animals
instead of 10 but it was cool. Thanks, will use you again."
Many thanks for your comments Veronica. For future reference, you are welcome to contact our customer services team
with any issues you have with your order.
Veronica Kelly, Tue 8th June '10
"Thanks for an excellent service, I love my Islande shot glasses
& will recommend you to my friends."
Faaiza Ashar, Mon 7th June '10
"First class service, order procedure straight forward, confirmation given with delivery date. Dispatched and received within two days of placing order."
Nigel Horne, Mon 7th June '10
"Very good service, delivered on time, very good on the phone."
Greg Archer, Mon 7th June '10
"The product was a birthday present for my husband - and has gone done a treat! The delivery arrangements could not be faulted - very speedy. I have never yet been able to be given a time slot for delivery - it was 100% accurate and very much appreciated. Many thanks!"
Margaret Short, Mon 7th June '10
"I ordered two of the smallest size cafetieres and they were delivered very quickly. They are ideal when you just want to have a mug of real coffee but don't want the hassle of using a filter machine. One jug provides one large mug of coffee. They look very good and are easily cleaned. I am delighted that I bought them."
Rosemary Whyte, Sun 6th June '10
"Everything arrived as ordered. Easy to use website and speedy delivery. Can't fault it."
Janet Browning, Fri 4th June '10
"Very prompt service, and the wine racks
are exactly what we wanted."
Martin Lamb, Mon 24th May '10
"Very good stuff!"
Rodrigo Silva, Sun 23rd May '10
"First class service, fast and just as ordered."
Stu Boyd, Sun 23rd May '10
Bollen, Sun 23rd May '10
"Goods ordered were of good quality and well priced, very fast delivery and as described online. Overall an excellent service."
Carl Holman, Sat 22nd May '10