Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Very quick, safely packaged, no problems."
Daniel P, Fri 8th January '10
"Brilliant delivery just before Christmas - couldn't have asked for better."
Russell Batt, Fri 8th January '10
"Fast and efficient service - would gladly use again. Thanks."
P Hegarty, Fri 8th January '10
"Excellent service, had a problem with part of my order arriving broken, but it was very quickly and efficiently resolved - would definitely use again and recommend to others."
Sue Roberts, Thu 7th January '10
"I ordered four Traditional Glass Pint Tankards, I am not only delighted by them but so was my partner whose christmas present it was. They are really nice, solid glass, lovely to hold and we used them over the festive period to serve up mulled wine and fruit juice. With the size of them they were great to warm cold fingers. They really helped make the occasion special. Sadly one of broke in the post. I would like to thank you so much for sending a replacement, they arrived safely and on time. I also feel that I should complement your customer services. One of my tankards broke in the post and I had a fast, considerate reply and much to my suprise the replacement arrived in time for christmas. Which considering it was the week itself shows how prompt your service is. I couldn't be happier. Thank you so much."
Helen Henderson, Thu 7th January '10
"I was really pleased with the quality of the glasses
I bought as they were a present for my Dad, and and the speed at which they arrived here just before christmas. I will definietly be ordering from here again."
Amy Mottram, Thu 7th January '10
"Contact made via email to customer services and response received and correct item dispatched immediately."
Andrea Edwards, Wed 6th January '10
"A late Christmas order was speedily and efficiently handled. Easy to use web site. Parcel well packaged. I would recommend the company and site."
Janet Miles, Wed 6th January '10
"Great job all round - communication, packaging, delivery and goods all excellent. Highly recommended and will definitely use again."
Phil Pomeroy, Wed 6th January '10
"Goods arrived next day, all products excellent quality and were severely tested during a New Years Day party! Great service, I will be back."
Gary Skilling, Wed 6th January '10
just what we expected and despatched with very quick, efficient service complete with good comunications."
Paul Norris, Tue 5th January '10
"Arrived late but that was to be expexcted because of the weather. They are beautiful a reminder of our last holiday in America. Perfect match. I never thought we would be able to find them. Packed very well too. Thankyou."
drinkstuff says: Sorry that your parcel was late Anthony, like you say, the weather did cause some trouble across the country. We're pleased that you received it in good condition.
Anthony Clarke, Tue 5th January '10
"Product dispatched propmptly and was delivered as promised on the next working day. I ordered on the 23rd December 2009 and the order was delivered as promised on Christmas Eve. The DVD was used to host our own Race Night
on New Years Eve, the occassion was a great success and the DVD was as advertised. Well worth the money and thankyou Drinkstuff for supplying as advertised. Will definately use your site again and would recommend to friends."
Andy Jackson, Tue 5th January '10
"Extremely efficient, products arrived next day! Would definitely visit this site again for other products."
Maxine Willden, Tue 5th January '10
"Thank you very much. Delivery was on time and had great fun playing with this item
Michelle Dick, Tue 5th January '10
"Very fast delivery and nice person thanks ==+"
Alan, Tue 5th January '10
"Hi, I noticed on your website your last time for delivery was 4.30 on the 23rd of Decemeber - sceptically I called at 4pm and ordered - and at 11am on the 24th the goods arrived! Thank you for this outstanding service, I am very impressed and will definately use your company in the futre!!!"
Paul Gregory, Tue 5th January '10
"I ordered and recieved my goods the next day, was during the busy Xmas period. Very well packaged in strong box, items were all as described and excellent quality. Will be using the site again! Thanks."
Kim, Tue 5th January '10
"If I had the money I would buy everything on this site. I love it. Every time I'm on here I find something I want. You guys are great, Oh.. the Pussy energy drink
and the Quaffer
shots went down a treat a my New Years Party. Keep it up Drinkstuff."
Dean Harvey, Tue 5th January '10
"Excellent. Ordered on Monday, arrived Tuesday lunchtime. First class service. Will use again."
Simon Crinage, Tue 5th January '10
"I ordered some items for guaranteed next day delivery on 23 December, but the item was not delivered until 29 December, by which time it was too late. I then cancelled the item and refused delivery, but it was delivered again the next day. I realise from the tracking that the fact that this was not delivered on time and the erroneous redelivery was the fault of the couriers and not Drinkstuff.com. Your customer service department have been good throughout."
drinkstuff says: Sorry that you have had these issues with your order Ashley. As you are now aware, we have arranged for a pick up of your goods and you will receive a full refund for your troubles.
Ashley Adams, Tue 5th January '10
"Ordered one day and arrived the next. Absolutely an A1 service."
John Marriott, Tue 5th January '10
"Purchased Chrome poker chips
set as christmas present for my husband. He, and all his poker buddies, think they're deadly!! Different from the usual chips, heavier and more professional looking. Quick delivery also. Cheers."
Jenny, Mon 4th January '10
"Brilliant service. Thank you."
Lorna Pollard, Mon 4th January '10
"Thank you for Sodastream and Taste Sample pack
. Delivered on time and excellent condition. Packed well & protected. Your carrier you used was brilliant and re-delivered the following day, in time for Xmas present for my daughter, as I missed him on the stated delivery date. Phew. Excellent service & price. I will use your site again and recommend you to friends. Happy New Year."
Mark Honeywood, Mon 4th January '10
"Very quick delivery, lovely gift
Denise Butcher, Mon 4th January '10
"I've always judged a company by what happens when things go wrong. Customer service etc. I only recieved half my order by mistake. A quick phone call and things were sorted immediately. I got the rest of my order the next day. I would defintily reccomend this company and will be keeping it in my favorites for xmas presents next year."
Brian, Mon 4th January '10
"I love everything about this site. Quick and easy to find what you need, and great for gift suggestions. Will most definately be purchasing from Drinkstuff.com in the very near future."
Karla Thomas, Mon 4th January '10
"Prompt delivery and well informed as to what's happening from order to delivery."
Kate Allamby, Mon 4th January '10
"Christmas shopping left to last minute, excellent service, quick delivery and easy to use website. Will definitely use again!"
Vikki Whitaker, Mon 4th January '10
"Very prompt delivery
and good quality items."
Susan Smith, Mon 4th January '10
"I ordered a brandy warmer
last minute for my Dad who is impossible to buy for, I was delighted when it turned up on Xmas Eve (I didn't think it would arrive in time for Xmas) so thanks, he was really pleased with his gift."
Karen Broughton, Mon 4th January '10
"Product was well protected and packaged, arrived on time and in good condition. Good value for money and I would not hesitate to use Drinkstuff again."
Adrian Clarke, Mon 4th January '10
"The coconut cream came within 3 days as stated and was very well packaged. The coconut cream makes excellent Pina Coladas!"
Lindsey Punton, Mon 4th January '10
"I was called by a customer representative to be told the last remaining item I ordered was in stock, but was brokwn. I was pleased to have been given the option to cancel order or wait for new stock (which I did). Luckily, this stocking filler pressie arrived in the afternoon before leaving for Christmas, so I was nearly disappointed, but not quite."
drinkstuff says: Thanks for your comment Chris. Unfortunately there can always be unforseen stock issues such as this. We always make sure to make customers fully aware of their situation and never assume what is wanted.
Chris Bickle, Mon 4th January '10
"Very satisfied with assistance. The guys bent over backwards to assist me. Will definitely use again when opportunity arises."
John Montague, Mon 4th January '10
"Excellent service and delivery, able to track my order from work online."
Allison O'Neill, Mon 4th January '10
"I ordered several items before christmas and I have been very impressed with your company. All orders have been despatched very swiftly and the packaging has been excellent, well done to your despatch team. I was worried about receiveing glass items, however they arrived all intact. Thank you."
Deb Clark, Mon 4th January '10
"Absolutely loved my fab wine glases
, slightly disappointed with Quaffer
glasses as didnt think they would be plastic but as I'm an adult I know why there are! Thank you."
Janice Reilly, Sun 3rd January '10
"Everything I ordered online arrived very quickly and is excellent value and quality. I will certainly use your company again. Thanks."
Linda Cooper, Sun 3rd January '10
"Exactly what i ordered delivered very quickly. Will use again."
Matt, Sun 3rd January '10
"Very good service with goods arriving on time during the busy week before christmas. The cocktail making equipment
was very good quality and certainly made for an enjoyable family gathering on Boxing day!!! I'm already planning for next year and will most certainly be using Drinkstuff again. Overall I give - 10/10"
Ian Hindley, Sun 3rd January '10
"Excellent service got them
the next day, wonderful, and packed so beautifully thanks again."
Lynne Phillips, Sun 3rd January '10
"Great products! Arrived in a very tight pre-Christmas deadline! Hours of fun for recipients! Many Thanks! Keep up the good work!"
Hazell Hamnett, Sun 3rd January '10
"Very fast delivery, excellent service."
Iain Scott, Sun 3rd January '10
"Delivery service was very speedy, goods arrived as described. Left at alternative address as I was not home at the time."
Liz Knight, Sun 3rd January '10
"Great gift! Arrived within 2 days of ordering, just in time for xmas! Fab online store. Well recommended! Thanks! HAPPY NEW YEAR! Vonnie x"
Yvonne Swain, Sun 3rd January '10
"Ordered just before christmas and delivered in time for christmas, I can only say I was delighted, it was first class service."
Jean Hampshire, Sun 3rd January '10
"The martini glasses were great. Packaging was great, only issue is the cocktail shaker leaks and can't really be used for mixing but I would definitely order from here again. Interested in some other cocktail glasses real soon."
Thank you for your comments, if you ever have issues with any products you buy from us, just call our customer services
team and they will be happy to help.
M O, Sun 3rd January '10
"Excellent service really fast and efficient, the glasses
were a gift and had been looking for them for a while. Really pleased will definatley uses Drinkstuff again. xx"
Sally Sanderson, Sun 3rd January '10
"Excellent service. Shot glasses
were excellent and as described. Ordering was easy. Goods arrived in 2 days. Well packaged. Would use site again and recommend. Thank you."
S Boyle, Sun 3rd January '10
"I bought this Port sipper and decanter set
for my parents for Christmas. They had never seen anything like it, despite being port lovers. Drinkstuff gift wrapped
the item for me to a very high standard and it made my other gifts that I had wrapped look like a child had done them! hehe. I will certainly use Drinkstuff again as the delivery and customer service is the best on the Internet bar none."
Ryan, Sun 3rd January '10
"Excellent service. Prompt delivery."
G Carson, Sun 3rd January '10
"I received the product
in time but one of the items were wrong and instead of mojito glasses shot glasses were given. The packaging was also a bit of a mess and not really something you can give as a gift."
Thank you for your comments Baljit. We're sorry that you had troubles with your order, we hope you were satisfied with the correct resent glasses that you received after reporting your problem.
As the description of the Mojito Cocktail Kit
states, the set is not packaged as a set, but is a compilation of our other products.
Baljit Kanda, Sun 3rd January '10
"Sxcellent service, speedy delivery."
Janet Woolf, Sun 3rd January '10
"For what these guys sell, all of these products can be found, often cheaper, at plenty of other online retailers. And at least with those other retailers you know when you leave a product review you're leaving it for the benefit of other customers, not for them to counter your review without rebuttal - nice for a company to be so biased in countering its own customer's views! Will not waste any time on these people again."
drinkstuff says: Thanks for your comments Aaron, sorry that you feel this way. We stand by every product that we sell and if a customer is disappointed with a product they have bought from us, we reply to their comments, which is better than ignoring a customer's concerns.
We always welcome price match opportunities with other companies, so if you find a product cheaper elsewhere, just let us know. Regarding the Gummy Bears that you purchased, these were sold at the same price as our competitors, and you even used a money off code to get a cheaper price.
We continually monitor competitor prices to ensure we can give competitive pricing to our customers.
Aaron Howe, Sun 3rd January '10
"My package came the next day as arranged, however a wig was missing from the order, so I spoke to customer services and they said they would dispatch it immediately. The wig was for a party on the 28th Dec, however it did not arrive until Wed 30th. Although I had paid the extra fee for the original order, I do not think tht the Wig was sent by next day delivery. I realise that Christmas is an awkward time of year with weekends also disrupting services and the weather has also been particularly difficult this year. I felt that the company dealt with the issue the best they could, under the circumstances, it is just a pity that this item was missing from the original order. However, I would use the compnay again."
Elaine Allan, Sun 3rd January '10
"Fantastic all round service. Ordered items late Friday/Early Saturday, was getting items delivered to my home address in Scotland (although main address was in London) and received a call on the Monday checking the address and order were correct and that my delivery would be sent by next day (originally was standard). Delivery was very secure and all items we're individually, securely wrapped. Thanks!"
Kirsty Park, Sun 3rd January '10
"Great service, thanks."
N. Moore, Sat 2nd January '10
"I have experienced excellent customer service
from this company and will definitely shop here again."
Lyn Brady, Fri 1st January '10
"Very pleased with the price and the speed of delivery, thanks."
Suzanne Brown, Fri 1st January '10
"Thank you. Very good service."
Ann Seville, Thu 31st December '09
"Great service, order came next day, product exactly what I ordered. Will be odering again."
Michelle, Thu 31st December '09
"Product looks great, really good quality. Ice Bucket
keeps ice frozen for over an hour - brilliant!!"
Daniel, Thu 31st December '09
"Great products, perfect presents, and delivered very quickly. Will use Drinkstuff again."
Gillian Tomlinson, Thu 31st December '09
"Fabulous and efficient service (also given that it is christmas) and parcel wrapped up very well. Most impressed and would use again. Thank you for making it stress free."
Mrs P Hunt, Thu 31st December '09
"Everything arrived on time first class service."
Maria Edge, Thu 31st December '09
"Prompt delivery, well packed."
Margaret Bond, Thu 31st December '09
"Very prompt delivery, item as described, very reasonable price and charges."
Richard Norman, Thu 31st December '09
"Every time I order from Drinkstuff I have received a service unrivalled on the net. Yet again my order was delivered quickly and well packaged. Many thanks to the staff at Drinkstuff."
Grant Coppin, Thu 31st December '09
"Prompt delivery before christmas, cheers."
Sarah Skinsley, Wed 30th December '09
"Speedy delivery. I was very impressed."
R Hemmingway, Wed 30th December '09
"Great Service, however the 4 cans of Pussy
juice that I bought were all dented, as they were not packed correctly within my parcel, it was if they had been chucked in the bottom of the box and a big blob of bubble wrap shoved in on top to pack the parcel out, so therefore the cans in transit were rolling around in the box. I know this sounds trivial but they were gifts for friends, and you want your gifts to look nice, not all dented. I understand it's Xmas and you were all busy but don't slack with the packing of items, you wouldn't like it to happen to you. Anyway hope you all had a good Xmas and have a good New Year."
Sorry that you had this trouble with your order Keith. As a gesture, we are sending you 4 more cans of Pussy Natural Energy Drink
Keith Irvine, Wed 30th December '09
"I found your ordering process simple and straightforward; my order was dispatched and received within 3 days. I had a problem with one of the barstools, called the helpdesk and the replacement gas bottle was dispatched and received within 3 days. An excellent service all round and I will recommend your website to friends and family."
Pauline McManus, Wed 30th December '09
"I wasnt completley satisfied with my order as it arrived with a hole in the seam, luckily a family member could fix it for me otherwise it would have been an inconvinence."
drinkstuff says: Sorry that you had trouble with your product Emily. We do allow a 3 day period for all damages to be reported to us. In the future, you can contact us with any problems like this. This fault will be passed on to the manufacturers.
Emily Freund, Wed 30th December '09
"This order was delivered very quickly and I certainly did not expect these candles
to be as lovely as what they are, I am a very delighted and happy customer."
Mrs Julie Clegg, Wed 30th December '09
"Great service, fast delivery, will use Drinkstuff again."
John Ovens, Wed 30th December '09
"Quick delivery time to my work address from placing order. First impressions very good and I will certainley use again. Thanks"
Samantha Kin, Wed 30th December '09
"Very professional website with items easy to find. Quick delivery and packaged well to prevent any breakages. Excellent quality product
. Will definately use Drinkstuff.com again. Thank you."
Miss K Freemantle, Tue 29th December '09
"Thank you for your prompt delivery - good price too."
Jane Paterson, Tue 29th December '09
"Great service, items arrived quickly - all within a few days and in time for Xmas as promised. Items all good quality and well packaged. Thanks!"
Emma B, Tue 29th December '09
"Wide choice of gifts delivered quickly. Well packaged, an overall excellent service. Many thanks."
Dave T, Tue 29th December '09
"I ordered the cocktail starter set
for my girlfriend just a few days before Christmas and it was delivered the next day as promised. The cocktail set is perfect and the bar book that comes with it is brilliant. Thank you for a fantastic service, We'll be back to expand the set with more goodies from Drinkstuff.com Give yourselves a pat on the back!"
Steven Dean, Tue 29th December '09
"The cocktail shaker and measure I ordered just before christmas both came very quickly, and were very well packaged/protected. Thank you for the excellent service."
Rich, Tue 29th December '09
"I was impressed with the efficient service from drinkstuff, I ordered this
for my son for christmas and it arrived a couple of days after ordering. It was well packed and my son is over the moon with it. Also very good price!!!!"
Margaret Weston, Tue 29th December '09
"All goods arrived in time for xmas, thank you."
B Marsden, Tue 29th December '09
"The service I recieved was very good indeed, products come on time if not quicker than expected. However I was a little bit upset I found the ice trays
cheaper. Overall very good and thank you, wish you a happy new year."
drinkstuff says: Thanks for your comments Adam. For future reference, we will price match any item you can find cheaper online.
Adam Clarke, Tue 29th December '09
"I recieved it quite late however it was in the time bracket alocated. The goods were as expected although I was under the impression the bear
would be a little larger but all in all a success."
drinkstuff says: Thanks for your comments Tarka. Unfortunately over the Christmas period we process up to a thousand orders a day, so we can't help one or two delays.
Tarka, Tue 29th December '09
"Ordered on Monday and delivered on Wednesday. Really good service and happy to answer all questions I had."
Jmac, Tue 29th December '09
"Very prompt service. I was phoned to be told one of the products I ordered was out of stock, but your contact
went out of his way to source me a replacement as near as possible to the original. My order was recieved the next day and I was refunded the £1 + difference. Thank you for your excellent customer service."
Susan Robson, Mon 28th December '09
"My order was handled very efficiently. My goods arrived on time. I had one damaged item which was quickly replaced after a simple phone call
. All in all a simple transaction that was handled well even the breakage was sorted first time."
Robert Owen, Mon 28th December '09
"I ordered the Heineken Keg
as a birthday present for my nephew - he was absolutely delighted with it (in his words 'brilliant surprise!') It arrived as promised on his birthday - service and goods exactly as promised. I will definitely shop with you again and also recommend you to others. Many thanks."
Kathy Tayler, Mon 28th December '09
"My original order arrived very quickly but contained an incorrect item. This was dealt with very well by Customer Services
who said a replacement would be dispatched immediately. However, after Christmas I have still not received the correct item which was meant as a Christmas present and this is obviously rather disappointing."
drinkstuff says: Many thanks for your comments Lyn. Unfortunately over the Christmas period we are dispatching a thousand orders a day, so things can regretfully be delayed. As compensation we have added 5 points on to your account for use on your next order.
Lyn Brady, Mon 28th December '09
"Drinkstuff's prices are competitive and the service is second to none. The items I ordered were shipped promptly and were very securely packaged. I am very happy with the service I recieved. Thank you."
Kay Joseph-Beeston, Mon 28th December '09
arrived well packed and in good time for xmas. Very speedy service."
Meggie Milne, Mon 28th December '09
"I ordered this wig
very last minute for a pantomine in work. The wig arrived at 7.45am on the given day of delivery and was better than it looked in the pictures. I received lots of positive comments from my work colleagues. I would order again from Drinkstuff without any hesitation, as the service and product exceeded my expectations."
Linda Eccleston, Mon 28th December '09
"Very good site easy to use and deliver spot on. Many Thanks."
Nick, Sun 27th December '09
"This is the first time I have placed an order with yourselves. I am very pleased with the excellent prompt service I ordered on the Sat afternoon and the parcel was delivered Tuesday morning. Thank you and a very prosperous new year."
Mrs B Senior, Sun 27th December '09
"Delivery from Drinkstuff.com was very efficient. I ordered the Guinness Slippers
which was to fit a size 9/10 comfortably. My partner was given these on Christmas day and is a size 9. By the end of the day all the stitching at the back of the slipper had come away and the stuffing was coming out. This is a quality issue for Guinness and not Drinkstuff but unfortunately as they were bought through this site the feedback has to go to Drinkstuff. Service from Drinkstuff was good but quality of the product was very poor!!"
drinkstuff says: Many thanks for your comments Jennifer, and thanks for bringing up the issue with the product. Your comment has been passed on to the suppliers of the Guinness Slippers.
J Jeffrey, Sun 27th December '09