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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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"Ordered some neon letters for my son's home bar; efficiency of delivery and handling of a couple of queries was excellent, my only reservation was the quality of the product; one of the letters was back to front (?) and, subsequently, two needed to be replaced. An excellent service slightly spoiled by a lack of quality control by the product manufacturer."
drinkstuff says: Thanks for pointing out this error Duncan - we work closely with the manufacturers of this product so we have passed on your concerns.
Duncan Rogers, Mon 10th January '11
"I purchased the Premiere Home Cinema Chair... wow... it's real naughty!! I bought it for me General.. he's been sitting comfortable ever since!! As for the service... I ordered on the 23rd and it arrived the following day on Christmas Eve!! Thanks to the Drinkstuff team... especially Tony for making it happen... (",)"
S. Sanghani, Sat 8th January '11
"Very pleased with excellent customer service, orders dealt with courteously & efficiently would not hesitate to order again. Thank you."
Richard Watson, Thu 6th January '11
"Very good service from Drinkstuff, glasses were Xmas presents they came in 2 deliveries, the first one was short, but received the other part of order in double quick time, very impressed."
D Scarrott, Thu 6th January '11
"Ordered just before Christmas, but it arrived in a couple of days despite the snow and what presumably is a very busy time. Thought of ordering from somewhere else but they couldn't deliver until the new year!!!"
Kirsten Killander, Wed 5th January '11
"Great service, speedy delivery, excellent quality goods! (I've got for Christmas LSA Punch Bowl and LSA Serve Punch Cups). Many thanks!"
Elena, Wed 5th January '11
"I have had an absolutely fantastic experience with Drinkstuff. From visiting the site to receiving my products, Drinkstuff have been exceptional! The products I ordered were; as described, of a high quality, expertly packed and to top it all off, the speed of delivery was magnificent! I would certainly recommend to my friends and family! Many thanks, Dan Hurst."
Daniel Hurst, Wed 5th January '11
"Great service, quick delivery, items well packaged, all working - as usual."
Jayne Corless, Wed 5th January '11
"Easy and successful gift idea with a chance to add to in the future. Product arrived complete, well packaged and worked per instructions."
Glenn Mullan, Wed 5th January '11
"I order just after Christmas and many delivery companies were still reporting massive delays due to backlog and bad weather. My order came speedily and was exactly what I needed. Many thanks."
Simon Simpson, Wed 5th January '11
"I ordered a set of four tankards. My husband mentioned he wanted them literally a few days before Christmas, when the country had ground to a halt due to snow, so I thought I'd order them on the off-chance they arrived in time. They turned up the next day which was brilliant and unexpected. Thanks!"
Laura, Wed 5th January '11
"I placed a next day delivery order on the 23rd December and was delighted when it arrived in time for a Christmas gift. I am more than satisfied with both the items and the service received. Thank you."
George Jones, Wed 5th January '11
"I placed an order for some piña colado glasses and some cocktail mixer on the 23rd of December and paid for next day delivery and to my surprise due to all the snow, and the fact the post was backed up, they arrived as promised. The whole service from placing the order to getting my goods was fantastic and I will be ordering again."
Paul, Tue 4th January '11
"I bought couple of your products - jager bombs glasses and twist shots for our new years eve party - wow - they we're the hits - everyone was well impressed - I'll be visiting your site again soon!!!"
Jolana Ochocova, Tue 4th January '11
"Quick, accurate & easy. Excellent range of goods. Would definitely order from you again. Well done."
Mrs Jane Barton, Tue 4th January '11
"After an initial mix up with my order the people in the customer service team were amazing - I spoke to the same person throughout the correspondence and she was extremely helpful - a welcome change to the other companies I dealt with over the Christmas period. I'd recommend this site to anyone - thank you!"
Julian, Tue 4th January '11
"The item I ordered was received very quickly indeed with no problems, even with all of the snow issues before Christmas. The only thing I would say about the purchase is that I didn't really need such a large quantity, it would be great if we could order smaller amounts - this may already be possible and I may have overlooked this option, but other than this I would definitely recommend Drinkstuff.com"
James Thornton, Tue 4th January '11
"Thank you so much for the speed and ease with which you handled my order. The table top and cards I bought were for presents, and arrived in plenty of time for Christmas. All the products were well packaged and presented, and I will definitely buy from your website again. Moreover, the customer service I received on the telephone was top notch. I did not have a problem with anything your company had done, but the delivery couriers had messed something up and your telephone team were excellent in sorting it out. Very pleased indeed, keep up the great work!"
Brendan Carroll, Tue 4th January '11
"I ordered goods at about 3.30pm on 22 December in the middle of the heavy weather, and was sceptical that the order would arrive the next day. It did! I was absolutely delighted - first-class customer service. Pretty pleased with the brandy warmer too! Would not hesitate to order again and highly recommend Drinkstuff to others."
Mrs J Slater, Tue 4th January '11
"Ronseal moment - does exactly what it says on the tin."
Gary Allen, Tue 4th January '11
"Ordered Drinkstuff's Insulated Ice Bucket for my folks' 40th Wedding Anniversary. Despite the adverse Winter weather, it arrived right on time - the very next day. Good prices, and excellent service from Drinkstuff. Would recommend."
Alan Dempster, Tue 4th January '11
"From my US computer, I requested delivery of martini glasses to my Aunt in rural Galway a few days before Christmas. I was delighted to hear that despite the terrible weather and road conditions, the glasses arrived intact on Christmas Eve and were very well received. Thanks for the great service and the reasonable pricing!"
Mary B Walsh, Tue 4th January '11
"Even in the week before Christmas, delivery was very fast, many thanks."
Mike, Mon 3rd January '11
"Was very satisfied with the products received and was impressed with how quickly they arrived!"
Siobhan Harrington - Hayes, Mon 3rd January '11
"Well packed and arrived on time, very happy."
Robert McCall, Mon 3rd January '11
"Items arrived quickly (considering it was very bad weather and other post seemed to be delayed). They were wrapped securely in bubble wrap and in perfect condition. I would definitely order from this company again. Very very pleased with the service and the products and would recommend to friends. Thank you so much."
Donna Young, Mon 3rd January '11
"Thought the website was really good - just what I was looking for. The service was excellent (the goods came in really quick) and I thought the products were of a very high quality, I will certainly be using this website again."
Rachel Hill, Mon 3rd January '11
"Very happy... Had a spontaneous decision to buy an ice crusher (which worked a treat) and it arrived nice and packaged before Christmas. Will be back again."
David Murphy, Mon 3rd January '11
"Excellent delivery service... ordered just before Christmas and was delivered in time... even with all the snow!"
S Campbell, Mon 3rd January '11
"Very easy to order and received in next week, also before dispatch receive email from Drinkstuff. All good."
Saif Khaled, Sun 2nd January '11
"The goods arrived in time for Christmas. My son was delighted with my purchase."
Barbara Moore, Sun 2nd January '11
"Well packed. Quick delivery. Pretty pink party glasses. Something different."
Jill le Vesconte, Sun 2nd January '11
"Very nice cocktail kit! Even though I had left my purchase till the last minute and with all the snow and ice affecting deliveries around the country, I still received the kit in plenty of time before Christmas. Just a shame that my gift that my brother had ordered didn't arrive for Christmas day!! Top marks."
Matthew Lucas, Sun 2nd January '11
"Right product arrived on time, even at Christmas, as promised!"
Jenny Grant, Sun 2nd January '11
"Lovely Peroni glasses just as ordered, great delivery in difficult times, two where damaged in transit, called and service was great and pleasant, replaced next day, super service, will buy again. Many thanks."
Andy, Sun 2nd January '11
"Great sign thanks!"
Paul, Sun 2nd January '11
"Just wanted to say thank you for the speedy delivery of the traditional pub beer mats I ordered just before Xmas and just before the SNOW. You managed to get them to me on time considering all the travel chaos so I was very impressed."
Natacha Due, Sun 2nd January '11
"Glasses were ordered during the heavy snow so did not expect to receive them before Christmas but item was delivered next day. Superb service, would recommend to all my friends and family."
Aaron Elward, Sat 1st January '11
"I am very pleased with my purchase! I received the item broken and contacted customer services who replied rapidly and sent a replacement! A big thank you to your team and I will be shopping with you again and recommending you to all my friends (both of them). Many thanks, Paul"
Paul Hulme, Sat 1st January '11
"Very good service. Even with the bad weather parcel arrived before items that had been ordered weeks before. Will certainly look for gifts from here again."
Mr Simon Collins, Fri 31st December '10
"Kit came extremely quick considering the Xmas rush. Fantastic piece of equipment and my husband cannot wait to start using this."
Rachel Bradshaw, Thu 30th December '10
"Despite all the problems with snow and ice my order was received within 3 days. I live in central Scotland where we suffered horrendous weather. Thank you so much."
James Rowan, Thu 30th December '10
"Absolutely brilliant!!!!"
Simon Durrant, Thu 30th December '10
"With all the problems caused by the terrible weather, I was more than surprised to receive my order within 24 hours of placing it. I would not hesitate in recommending Drinkstuff to friends, colleagues, etc."
Mrs S Tull, Thu 30th December '10
"Very pleased with quality of glasses and customer service. One glass was damaged in transit, the company apologised and a replacement was sent immediately."
G Beet, Thu 30th December '10
"I ordered a cocktail starter set from Drinkstuff for as a Christmas present for my husband together with the cocktail accessory set and salt rimmer. He loved the present and the Cocktail Starter Set was great value for money and contained all of the things that he needed to make fantastic cocktails! When he opened the set on Christmas morning we discovered that the strainer was missing from the set, but when I emailed Drinkstuff I received a prompt reply apologising for the error and they sent out a replacement straight away. Great customer service!"
Katie Gallacher, Thu 30th December '10
"Thank you Drinkstuff, for fantastic fast pre-Christmas delivery in the snow!! and for keeping me informed about delivery as well. Great customer service. Had never used you before, but will definitely recommend you!!!"
Kelly Eaton, Thu 30th December '10
"I was most impressed with the swift processing and delivery of my order, especially at such a busy time of year. It was great to be able to track my order and despite most of the country being covered in snow, my order arrived on the day it was promised. Drinkstuff... highly recommended!"
Angela Sullivan, Wed 29th December '10
"Great items, very fast delivery."
John Norman, Wed 29th December '10
"Thank you for getting the lay z spa here on time and sorting out the mistake which was made, but you have sorted it out, thanks again and happy new year."
Linda Harris, Wed 29th December '10
"I ordered several items from Drinkstuff, including 2 bar top mats. They came prompt as ever (as everything I have ordered over the years has) and are once again a high end product. Exactly what I wanted, already well used. Excellent resource for finding what I want, always consistent of value for money and quality."
Steve Griffiths, Wed 29th December '10
"Thank you so much for the prompt delivery of my item, I was impressed with how you kept me updated throughout the process. I do feel that the delivery charge is pricey as most websites are offering this free."
drinkstuff says: Sorry that you feel let down by our next day delivery price Amanda. We do subsidise our delivery costs to bring the best priced service to our customers.
Amanda Byrne, Wed 29th December '10
"Ordered on Wednesday, delivered on Thursday, was not expecting such a quick delivery in the weather we were having. Item just what I wanted, perfect. Will order from you again, thank you."
Catherine Rippingale, Wed 29th December '10
"Overall I was happy with my purchase and the customer service I received from Drinkstuff although I have the following comments. Postage to N Ireland I found was expensive. Packaging was flimsy, one of the items was broken on arrival. I was very pleased with the Drinkstuff Customer service team as they replaced this item in time enabling me to give the set as a present, it's original intent."
drinkstuff says: Thanks for your comments William. Sorry that your parcel arrived damaged. We hope that the gift went down well in the end.
William Cochrane, Wed 29th December '10
"I just wanted to say thanks for giving such awesome service; very fast delivery and very securely packaged, was worried that the glass could break but I needn't have feared! I highly rate this site, and shall definitely be using it again! :)"
Amber Setchell, Wed 29th December '10
"Thank you, received very quickly and well packed. Will definitely use again."
Margaret, Wed 29th December '10
"I am very happy with the service. The items I ordered were securely packed and were delivered in good time. I will use them again."
Julie Guarnieri, Wed 29th December '10
"Thank you for the prompt delivery of my items."
John, Wed 29th December '10
"Very happy, will be using Drinkstuff again. Good prices, lots of lovely things to look at, and as my husband has made a home bar will be needing other things. Thank you."
Mrs SM Halse, Tue 28th December '10
"I was very impressed with the prompt delivery, all the gifts I had ordered were received in plenty of time for Christmas. I have recommended the site to friends. Thank you."
Mrs Carol Burt, Tue 28th December '10
"I was satisfied with my order once it arrived, but not with the delivery. I received an email from the courier saying delivery would be made on the 16th of December so I waited in all day. No parcel which annoyed me a little, but I decided to stay in all day on the 17th as well to allow for the bad weather and possible delays because of it. However, it still didn't arrive on the 17th and I had no further communication from the courier and their website didn't give any contact details to enquire about the order. Finally, my stuff arrived in the evening on the 21st of December and the delivery driver had no idea that the order should have been delivered earlier. This has put me off ordering in the future if I need things in a hurry unfortunately."
drinkstuff says: Sorry that you had these issues with your delivery Nick. Unfortunately the recent weather conditions caused some delays with deliveries across the country. We see that you ordered through an affiliate site of ours so unfortunately we can't make them include our contact details on their pages.
For future reference, our customer service team is always willing to help with any issues you may have, our full contact details can be found on our contact us page.
Nick Bradshaw, Tue 28th December '10
"I had reason to telephone a request about the order I had placed and the customer service was polite and helpful. My order arrived promptly (despite the difficult weather conditions) and was just what I wanted. Thank you."
Gill MacKenzie, Tue 28th December '10
"Excellent service."
Markku Nisumäki, Tue 28th December '10
"Have now placed two orders with Drinkstuff and I am very satisfied, no problems with the products and delivery was prompt."
Kevin, Tue 28th December '10
"Clear & comprehensive catalogue with very prompt delivery. Thank you."
Ken Robson, Tue 28th December '10
"I was delighted with the product (as was the happy recipient!) and the delivery service was excellent, particularly in light of the poor weather conditions and the close proximity, time wise, to Christmas! Over all I would heartily recommend Drinkstuff to anyone who'll listen! I'll certainly use the site again."
Colette Grantham, Tue 28th December '10
"Delivery person excellent. Time taken excellent. Product just what I wanted."
Sandra Parnell, Mon 27th December '10
"Bought as a joke gift, but has ended up being his fav glasses for his wee dram."
Jen, Mon 27th December '10
"Just wanted to say that the communication, general service and speed of delivery was absolutely fantastic. Thanks very much and I will without doubt use you again."
Matt Luckhurst, Mon 27th December '10
"Well packaged and delivered on time despite the poor weather conditions. Telephone enquiry dealt with very efficiently. Good business to deal with. I would certainly recommend this company to other people. Thank you."
Patricia Bowman, Mon 27th December '10
"2 sets of cocktail glasses received plus a cocktail strainer all in perfect order & very quick, Xmas as well. Party went a treat, ta."
John Firth, Mon 27th December '10
"The stools were amazing value, arrived incredibly promptly, and look fabulous; they really are the perfect finishing touch for our new kitchen. I would have given five stars if they hadn't come in quite so many pieces, but then for the money I guess I can't really complain!"
Lucinda, Sun 26th December '10
"I ordered pretty late for Xmas so paid for the next day service which I got. The parcel was delivered the next morning, the item was well wrapped and the recipient was delighted with the cocktail kit. All the items were as described and of good quality."
Imelda Baxter, Sun 26th December '10
"Parcel still not received 12 days later, chased delivery company twice who assured me that parcel would be delivered priority on Xmas eve, on tracking record it said unable to deliver due to severe weather, everyone else is delivering and my road has no snow on it. Not impressed!"
drinkstuff says: We're sorry that you've had these issues with your delivery Mrs Brooks. Unfortunately the recent weather over the Christmas period caused delays at the local delivery hub, so all parcels coming from there were delayed regardless of weather conditions in local areas. We see from the tracking details that your order has now arrived with you.
Gladys Brooks, Sun 26th December '10
"Fantastic service every time. Reliable, friendly and quality products. Thank you."
Paula, Sun 26th December '10
"Great service, thanks. Really impressed with the delivery time. Thanks."
D Stokes, Sun 26th December '10
"Presents were loved by everybody speedy delivery even in bad weather."
Lara, Sun 26th December '10
"I was very impressed with the speedy delivery service and the item was top quality."
Helen Malik, Sat 25th December '10
"Ignoring the delivery delay due to severe weather conditions, the clapperboard came quicker than expected! it was only £5 yet it seemed to be very decent quality. The alignment of the actual pivoting piece of clapping wood is about 4mm off, which would have been painfully frustrating if I had OCD, but great for the price nonetheless. I haven't yet tried it with chalk but I was quite pleased with everything really. Smashin'"
Daniel, Sat 25th December '10
"Great products at good prices, arrived in good time and well packaged. Thanks."
Gary, Sat 25th December '10
"Really pleased with all the Christmas presents I purchased. Great quality, arrived promptly, well packaged... happy customer - thanks!"
Nicola, Thu 23rd December '10
"Placed my order at 21.00 hrs on Monday 20th of December 2010. Given the extreme weather I had hoped that we might receive our order before the new year. So imagine my surprise at 11.00 on Thursday 23rd of December 2010 in a snow covered Dublin when our delivery arrived, just in time for Christmas, so well done lads, and many thanks, and merry Christmas to you all."
Bernard Norton, Thu 23rd December '10
"Many thanks for the cocktail set and ice crusher, which arrived well packaged and in excellent time, I would definitely shop here again. Looking forward to my Christmas cocktails!"
Catherine Pan, Thu 23rd December '10
"Thanks for our order it arrived well before we expected (even with out the snow problems) The items are brill just what we wanted, something to get the party off with a swing! Would recommend drinkstuff to others(and have done) WILL deal with again, no problems at all."
Pete, Thu 23rd December '10
"Thank you."
L Keen, Thu 23rd December '10
"Fast delivery even with the awful weather about us. Product was fab and will be sure to shop here again in the very near future. Thank you."
Lee Brereton, Thu 23rd December '10
"Product was very good quality and although the 1st one came with the incorrect wording, nothing was too much trouble to resolve it. Will definitely be doing business with this company again."
Sandra Matthews, Wed 22nd December '10
"The Hot Stone Grill is excellent, cooks really well and is easy to use, just like a lava rock (well a safer version!) the only downside to my order was the delivery company, they were very difficult to get hold of if delivery was missed, so rearranging was a nightmare, don't use DPD in the future use royal mail please. My experiences with them this year and in the past have been excellent."
drinkstuff says: We're sorry that you've had some trouble with your delivery Lee. A number of our parcels are delivered by Royal Mail, we make sure to send heavier and larger products by courier to help keep down the delivery costs to customers.
We have found that DPD perform above many other couriers in their delivery service, and we hope that you won't be put off ordering from us in the future.
Lee Taylor, Wed 22nd December '10
"My order was delivered very quickly and everything was as described but with one item missing. After contacting to report the missing item, with no fuss just apologies, the item was despatched immediately. Would not hesitate to use again or to recommend to anyone."
Julia Mills, Wed 22nd December '10
"Even due to bad weather, delivery was only one day late. Excellent customer service. Would recommend this company to family and friends. Bar stools are very comfortable."
Mrs Marie Hall, Wed 22nd December '10
"Your service is excellent and the product description is top notch, 1st class. Thanks so much for the fast response in delivering the order, it was an excellent service."
Terence Hipkiss, Wed 22nd December '10
"Excellent service was really pleased with the speed it arrived."
Jenny, Wed 22nd December '10
"Just left feedback but forgot to mention that I have these glasses (Rocky Aperitivo Glasses) and I hunted high and low for them as a gift for my friends for Christmas. Couldn't believe that I found them. Thanks again."
Marcia Oldale, Wed 22nd December '10
"Ordering was hassle free, constant updates on delivery status. Arrived well within the delivery timescales. Definitely use you again to order goods. Well done."
Marcia Oldale, Wed 22nd December '10
"Products arrived quickly, without fuss, well packaged and updated by e-mail. Just cancelled an order from another bar company who have messed me around for over a month. I will be giving that order now to Drinkstuff."
Rob, Wed 22nd December '10
"The product I ordered was delivered promptly and within expected delivery time despite the snow affecting the postal services. The item I ordered was a fragile item and was packaged really well. I would definitely order from this company again."
Catherine, Wed 22nd December '10
"The glasses are exactly as described and the delivery was really quick considering the terrible weather conditions. I would have no hesitation in ordering from you again! Brilliant service, thank you!"
Rosemary Little, Wed 22nd December '10
"The delivery was very fast!! I really appreciated that."
Mounier, Wed 22nd December '10
"Really good, quick and professional service. The prices for some of the items are competitive even including the shipping. Tracking email was sent to me after dispatching the items ordered. I'm certain I'll come back to www.drinkstuff.com in the future. I do recommend this supplier."
Nat, Wed 22nd December '10
"Fantastic website, clear & simple to navigate. Despite the adverse weather conditions, even when many other Christmas deliveries were going astray- my Drinkstuff order came really quickly! Would definitely refer friends to this company & will most definitely be back for some more cool stuff myself - thanks."
Tina Prior, Tue 21st December '10

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