Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"First class service, order procedure straight forward, confirmation given with delivery date. Dispatched and received within two days of placing order."
Nigel Horne, Mon 7th June '10
"Very good service, delivered on time, very good on the phone."
Greg Archer, Mon 7th June '10
"The product was a birthday present for my husband - and has gone done a treat! The delivery arrangements could not be faulted - very speedy. I have never yet been able to be given a time slot for delivery - it was 100% accurate and very much appreciated. Many thanks!"
Margaret Short, Mon 7th June '10
"I ordered two of the smallest size cafetieres and they were delivered very quickly. They are ideal when you just want to have a mug of real coffee but don't want the hassle of using a filter machine. One jug provides one large mug of coffee. They look very good and are easily cleaned. I am delighted that I bought them."
Rosemary Whyte, Sun 6th June '10
"Everything arrived as ordered. Easy to use website and speedy delivery. Can't fault it."
Janet Browning, Fri 4th June '10
"Very prompt service, and the wine racks
are exactly what we wanted."
Martin Lamb, Mon 24th May '10
"Very good stuff!"
Rodrigo Silva, Sun 23rd May '10
"First class service, fast and just as ordered."
Stu Boyd, Sun 23rd May '10
Bollen, Sun 23rd May '10
"Goods ordered were of good quality and well priced, very fast delivery and as described online. Overall an excellent service."
Carl Holman, Sat 22nd May '10
"Very pleased, speedy delivery & just as expected."
Sara Hancy, Sat 22nd May '10
"Just what I ordered, came fast. And by Royal Mail, which knows how to deliver when I'm not there."
Marian Hobson, Sat 22nd May '10
"Super fast to deal with! Hope to do so again, Many many thanks."
Patrick Hayes, Sat 22nd May '10
"I must thank you for keeping me informed regularly on delivery of my Retro Slush Machine
. It didn't arrive at your warehouse when it should have, but the fact that you kept me informed and sent it immediately on receipt showed good customer service."
Rae, Sat 22nd May '10
"Ran out of Lay Z Spa filters
with a BBQ party the next day, you were awesome, super fast delivery and well impressed. Will use again for sure. The BBQ wouldn't have been the same blast if it wasn't for you. AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!"
Chris, Thu 20th May '10
"My order was delivered to the address specified but did not have my name on it. Instead it only had my contact phone number which resulted in the post room at the delivery address refusing delivery as per their standard operating procedure. We eventually worked out what had happened so we were able to rearrange delivery the following day before it had been sent back to you."
drinkstuff says: Many thanks for your comments Richard, and thank you for bringing this to our attention. We have now found a small issue in our label printers when a long company name is included in the address. We are currently resolving this problem.
Richard Nicholson, Thu 20th May '10
"All of my questions were answered promptly and accurately and my ice bucket arrived in the time specified. Very Impressed!"
Katie Ellis, Thu 20th May '10
"As always, a superb service. Thank you for your prompt delivery."
Nick, Tue 18th May '10
"Very quick expedition, well packed, good site, nice prices."
Greg, Tue 18th May '10
were ordered and delivered very prompt, would use again, thank you."
Mrs D Cox, Mon 17th May '10
"Could not believe how quick I got my order. Order placed Bank Holiday Monday. Received on the Wednesday. Great Service and prices."
Mark Berkeley, Mon 17th May '10
"Found products I wanted, ordered online, received very quickly. Correct products, fast service. Job well done."
Howard Duxbury, Mon 17th May '10
"Order was dealt with efficiently, was packed well, arrived quickly. Thank you."
Linda Rickford, Mon 17th May '10
"A perfect transaction and service. I asked for certain things to be done regarding postage and everything was done perfectly. Thanks again for a trouble free experience :-)"
David Hart, Mon 17th May '10
"Super fast delivery."
Leanne Wilson, Sun 16th May '10
"Good website, efficient service/response etc. Quick delivery and excellent packing. Product exactly what we wanted. If we were a pub etc. we would use you all the time. Regret only have need for the 4 glasses you supplied."
Naomi Gilchrist, Sun 16th May '10
"I ordered two bar stools, one was faulty, within a few days I received a replacement, without having to return the faulty one. Standard delivery very fast, excellent customer service. Love the stools, they look fab in my apartment. Would highly recommend. Thank you Drinkstuff!"
Jackie Taylor, Sun 16th May '10
"Thank you so much, I know it was a bank holiday when I put my order through but I still received them straight after, they were well packaged so no breakages. My other half was pleased as the barmaid broke his glass and he couldn't get one from anywhere so he was happy. His old glass apparently just fell to bits in her hands. I would definitely shop with you again."
Mrs. L. Bellingham, Sun 16th May '10
"Really pleased with the product and the service was great - delivered in good time. Thank you!"
Angela Jones, Thu 13th May '10
"Good service and fast delivery. Delivery costs are bit expensive..."
drinkstuff says: Many thanks for your comments Luciana. We subsidise all our delivery costs to offer our customers the best possible prices for all delivery options.
Luciana, Wed 12th May '10
"The service given was very efficient and the glasses I bought are beautiful!!! Excellent service."
Lynsey Best, Tue 11th May '10
"I am very impressed with the Lay Z Spa
. It is great fun for all the family and very easy to use. I am also impressed at how efficient your company was in despatching this item to me. I would definitely recommend the product and would buy from your company again. Well done!"
Darren Costello, Mon 10th May '10
"Hi, very good and fast service. Was amazed by how quick they delivered. The items were exactly how I hoped. I'll definitely buy form here again. And I can give them high recommendations. Regards Rikke"
Rikke, Mon 10th May '10
"Very good price, speedy response and quick delivery."
Billy Pitt, Mon 10th May '10
"Very quick delivery. I ordered one case of 100 glasses but received 1 pack of 5 instead, but I called as soon as item was received and the staff were extremely helpful and apologetic. The order was rectified immediately and the correct number were delivered the next day. Therefore, no problems and will definitely shop with Drinkstuff again."
Lorraine Bonner, Mon 10th May '10
"I was very impressed with the delivery service. My order was given a delivery time slot and arrived on time the next day."
Ms. K. Fyfe, Mon 10th May '10
"Excellent service and delivery, quicker than we thought it would be seeing as we did not take up urgent delivery. Keep up the service and we will use you again when required. Thank you."
R Spackman, Sun 9th May '10
"Excellent product and very quick delivery. Postage a little excessive for the weight of the product but overall very pleased."
Chris Billington, Sun 9th May '10
"Really fast delivery, goods exactly as ordered, helped the party go with a bang!"
Julie Bacon, Sun 9th May '10
"I am writing this feedback just because you sent me e-mail with request my opinion. I am really disappointed, because product which received is damaged, and looks differently than on your website. I have thought about return, but it's not the point to contend, too many thinks to do with that, finally there are just 15 pounds... At least delivery was fine."
We're sorry that you've had problems with your order Paulina. You are more than welcome to discuss any issues you have with our customer services
team. We allow a 3 working day window for customers to report any damaged items.
Paulina, Sun 9th May '10
"Great service, quick delivery, good quality at an excellent price. I will certainly shop with Drinkstuff again."
Jeremy Smith, Sun 9th May '10
"Can't fault them, top service!"
AJM Plumbing & Heating Ltd, Sat 8th May '10
"Hi, Drinkstuff is very pro company, shipping is very fast, any bad comments on the stuff. All is pleasure with this company when you have to order. Thanks and keep going on this good work. Kind regards."
Greg, Thu 6th May '10
"Have had a great experience and will be back again. Staff are extremely professional, helpful and polite and respond promptly to enquiries. I will recommend the service to others. Drinkstuff was recommended to me (word of mouth) and I can see why."
Tesse Akpeki, Thu 6th May '10
"Nice product, good price, quick delivery - what more can you ask?"
D Wood, Tue 4th May '10
"Great product and lots of fun. Delivery was very quick. Very happy with the Lay Z Spa
Lee Davies, Tue 4th May '10
"The order arrived at work on the day it was supposed to and was really well wrapped. I love the champagne coupes
and the bucket looked better in real life. Thank you."
Julie, Mon 3rd May '10
"I loved the shot glasses, a little bit different and perfect for the hen do we needed them for as we personalised them. Have already recommended you to at least two people who are organising hen nights and seen the glasses to do the same thing!"
Naomi Lee, Mon 3rd May '10
"Thanks again for the speedy delivery of my coffee pot. Very pleased with it. I've tried it out and it works perfect, keeping my coffee hot up to 5 hours. Well pleased and great value for money. Thanks again, John Croft."
John Croft, Mon 3rd May '10
"Fabulous quick service-ordered the novelty sunglasses
for a 21st Birthday party and they were the stars of the photographs:)"
Dawni, Sun 2nd May '10
"Excellent and efficient fast service. Delighted with the product - even better than I had hoped."
S.Stirling, Sun 2nd May '10
"Delighted with purchase. Great communication and amazing delivery. Item delivered spot on the time stated. Brilliant. Highly recommend this company."
Janet Giles, Thu 29th April '10
"My Orbit Ice Crusher
is perfect. It breaks the ice just the way I want it :0) and excellent service from Drinkstuff. My tray was broken when I received my OIC, wrote customer service
and received a mail the day after, with information about a new tray was posted immediately. Thanks :0))"
Leon Frandsen, Thu 29th April '10
"Very quick delivery and the product was just what I ordered."
Robinson, Thu 29th April '10
"Quick efficient service and item of excellent quality, reasonable price and arrived well protected! Will definitely be using Drinkstuff.com again in the future!"
FluffMyFlamingo, Wed 28th April '10
"Thank you. It was a gift for a hard to buy for person. He seemed happy."
Emily Crane, Wed 28th April '10
"Great service and delivery. My daughter was delighted with the product (Cocktail Starter Pack
) as she has just done a cocktail course at college."
Charles Winn, Wed 28th April '10
"Straight forward ordering was followed by swift delivery but one of the glasses had slipped in its box and had a chip in it. I telephoned and was quickly answered and a replacement was sent. Very helpful people and unusually friendly and efficient service, compared to what you normally get these days! Thank you."
Amanda Newton, Wed 28th April '10
Kath, Tue 27th April '10
"Easy website, secure payments and quick delivery."
Jane Smith, Tue 27th April '10
"I purchased my Lay Z Spa XL
, it arrived as promised and my husband had it up and running that evening with no problems. Great buy, kids love it, good size, better than the round version, worth the extra money. Drinkstuff I would order from again without hesitation. Get shopping."
Morag, Mon 26th April '10
"Very impressed with the service, product and even the gift wrapping
Jo Tear, Mon 26th April '10
"Excellent, speedy delivery and very happy with products, would recommend."
Stephen Murphy, Mon 26th April '10
"I have to say that I was very impressed with the service I got from my order. It was my first time I have ever ordered something on the internet and feel I will use your company again. Thank you."
Janine Lynn, Sun 25th April '10
"Goods were delivered promptly and as stated. Goods were exactly as described."
Jane Devlin, Sun 25th April '10
"Good prices and item arrived quicker than expected. Very pleased."
Rachael Pugh, Sun 25th April '10
"Really really good and efficient, I recommend to everybody."
Pedro Tomas, Sun 25th April '10
"I have now ordered 4 of these lovely carafes
as they have always been very well received as presents. The two in this order arrived promptly and love the fact that they use a courier who give a 2 hour time window rather than having you wait in all day. Unfortunately a cup in each box was broken but a quick phone call to a friendly young man in customer services meant 2 new ones were sent out in the post and received within 2 working days. Great service and will certainly order from again."
Lisa Fisher, Sat 24th April '10
"I have been dealing with you for some time now and just wanted to say what great service and excellent choice of products you provide. Even when we were in the throws of that dreadful Winter (how did we get through that) you continued to give a fantastic service. Thanks and look forward to many more happy and entertaining purchases. Cheers!"
Steve E, Thu 22nd April '10
"Just what we were after! Thanks."
J FLetcher, Wed 21st April '10
"Site user friendly! Product basic but everything I need for making Cocktails (although a juicer would have been good). Delivery charge to Northern Ireland a bit silly as Northern Ireland is part of the UK but overall happy enough."
drinkstuff says: Many thanks for your comments Maureen. Unfortunately as products going to Northern Ireland require overseas shipping, delivery does cost more. We always try to subsidise delivery costs where possible to offer our customers the best possible prices.
Mrs Maureen Stewart, Wed 21st April '10
"Fast delivery, reasonable price; as described. A pleasure to deal with. Thank you."
Deb French, Tue 20th April '10
"I ordered some Stainless Steel Waiters' trays
needed urgently for later in the week. They are great quality, were well packed to avoid damage and delivered, not just on the right day but within a pre-advised 1 hour time slot. Well done to all involved."
Clement Solis, Tue 20th April '10
"Went out their way to help, very helpful, thank you."
Johan Moncur, Tue 20th April '10
"Great service and very good product will certainly buy from you again."
Pearl Robinson, Tue 20th April '10
"Everything went as you said, info first rate."
Peter Smith, Mon 19th April '10
"Very impressed with the service and the communication, not hugely impressed with the dispenser though! It mostly does what it says on the box but it drips from the tap constantly. The keg was cold and I opened and closed the 'new tap' 10 times as advised to help with the seal. I'm aware that it is new and it may take time but I just feel that it shouldn't have to, it should work from new."
drinkstuff says: Thank you for taking the time to leave a comment Paul. We can advise that the way the Chambrer Beer Dispenser is designed it does require resitting of the seal by means of using the tap several times, similar to breaks on a new car. This is a generic property of the product, and while frustrating, is easily resolvable.
Paul, Mon 19th April '10
Elizabeth Dodd, Mon 19th April '10
"Super speed shipping and super products.... the best."
Leonardo Leuci, Mon 19th April '10
"Slightly over packaged, but preferable to it being damage in transit!"
R Gray, Mon 19th April '10
"Everything arrived perfectly and quickly. Definitely gonna order soon. I have my eye on the ice crusher
and some tumbler glasses
next. Bring on summer and its glorious cocktail."
Venisha, Mon 19th April '10
"Very quick delivery. Only just used product as it was a Barbeque (Grilletto Son of Hibachi
) bought as Christmas present. Had a hitch with it, and was dealt with very well. It might be worth advising customers that although it says on box use briquettes, this barby works much better with charcoal. As we found briquets took ages to light and it is supposed to be ready in 10 mins. With charcoal it works perfectly. Would definitely buy from you again, was dealt with very politely when I phoned with lighting problem. I think it was Emma who said to call again if we still had any issues. But all was resolved. Thank you very much. The barby is excellent."
Jane Martin, Mon 19th April '10
"Hi All the buy process ok. Buy, check invoice status, tracking the delivery... Thanks a lot."
Luis Arjona, Mon 19th April '10
"Everything was entirely satisfactory."
John Mclaughlin, Mon 19th April '10
"I always judge a company on how they deal with problems and Drinkstuff.com dealt with mine exceptionally. Ordered over the Easter weekend and need my delivery ASAP for a stag do the following week. I forgot it was Easter and one e-mail to the team and I was sorted. Top customer service. Cheers."
John Seabourn, Sun 18th April '10
"I have purchased items for our hot tub
from this site a number of times, and always received the items in quick time and in excellent condition."
Mrs Venetia Knight, Sun 18th April '10
"1 broken glass in a set of 4 replaced with no fuss. In this day and age where companies aren't all too keep on customer satisfaction once the order has been placed, Chris Cook from Customer Services first of all showed an interest, and then, as mentioned, with no fuss, arranged a replacement to be sent out - keeping me informed all the way. As the title says - Drinkstuff = top shop."
Rob, Fri 16th April '10
"Excellent service. You had what I wanted and delivered the same with speedy efficiency. Thank you."
Mrs M Stockwell, Fri 16th April '10
"All sound - no worries at all."
Jamie Smalley, Wed 14th April '10
"Good solid bar. Lived up to the description. The customer service was also good. I would use again."
James Logan, Wed 14th April '10
"Great product and fast speedy delivery!"
Kristy Hogan, Wed 14th April '10
"Thanks very much, order was well packaged, items were perfect."
Gordon Mackenzie, Tue 13th April '10
"First class service and quality."
Stuart, Sun 11th April '10
"Excellent service once again, delivered very quickly, good communications throughout. Highly recommended. I will be dealing with you again in the near future."
Mary Duffin, Sun 11th April '10
"Excellent to deal with, quick & easy to order, delivered on time. Will most certainly deal with again."
John Hodgson, Sun 11th April '10
"What can I say except "Superb". The quality of the bar stools
is fantastic and the delivery was very fast and on time. Thanks Guys, a big thumbs up from me."
Bill Cookson, Sat 10th April '10
"Thanks for my order, it was just what I was looking for. x"
Mr, Mrs C Macphail, Sat 10th April '10
"Delivered on time and when they said it would arrive. Can't say better than that!"
Julie Donaldson, Sat 10th April '10