Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Very good quality and reasonably priced , looking forward to using it for Christmas"
Susan Dickinson, Tue 9th December '14
"Very prompt delivery. Glasses great value."
Donna, Mon 8th December '14
"The ordering online was very easy. The goods all arrived safely, well packaged and in good time."
David Hanraty, Mon 8th December '14
"Product arrived promptly and I was kept well informed regards delivery"
Carole Allcorn, Mon 8th December '14
"I just wanted to say that the Vodka Luge I ordered for my sons 18th birthday was a hit, it lasted the full night and is still melting slowly two days later. I missed the door bell as I was in the garden and the driver very sensibly left my parcel on the door step, thank you I would have been devasted had I not recieved it that night. Thanks again a great piece of fun despite the expense worth it."
Theresa Allen, Mon 8th December '14
"Just wanted to say how impressed I was with the service. I ordered a Boston cocktail shaker set as a Christmas present. The contents of the set and the apparent quality were very good and very reasonable in comparison to other sites. I'm sure when the paper gets torn off on Christmas day we will have a merry evening to follow :)"
Pauline, Mon 8th December '14
"Quick and fast turnaround!"
Anna, Mon 8th December '14
"Received very promptly and looks good quality. Unfortunately the cocktail shaker glass was broken, but I think this was because it was in a gift tube and it was able to slide up and down. However, after an email to drinkstuff they sent a replacement very quickly. Very pleased with the service. Thank you."
Lynne, Sun 7th December '14
"Very happy to buy from this company. This is not my first order and each time they deliver very swiftly and things are very well wrapped. Many thanks indeed"
Lisa Dayne, Sun 7th December '14
"Purchased 5 Boston cocktail sets, which were delivered very promptly. On opening one of the sets I noticed that a book was missing and so notified Drinkstuff. I then received the missing book the next day along with a free cocktail set. Very happy with the sets anyway, and therefore even more impressed with the service I received."
Kirsty, Thu 4th December '14
"Entirely satisfied - Thank You"
Sheila Garnett, Thu 4th December '14
"Initially I was sent items I had not ordered. However, they were replaced with the correct ones free of charge with next day delivery (on a Saturday) and I did not have to return the incorrect items. Anyone can make a mistake, but it is the resolution that''s important and that was done as speedily and courteously as I could have wished."
Fiona Haughton, Wed 3rd December '14
"The product is great,exactly what i wanted for my restaurant!! delivery service super fast. keep up!! well done!!!"
dimosthenis, Wed 3rd December '14
"Great advice, price and service."
Craig Clarke, Tue 2nd December '14
"Fab service from the company ordered on one evening received item the next day. A pleasant surprise if I'm honest. Keep up the fab work."
Alice lang, Tue 2nd December '14
"Excellent service, delivered within a 1 hour time slot, cleverly packaged and very pleased with the product. Many thanks."
Deborah Kelly, Tue 2nd December '14
"Very good service very quick delivery"
Sue keen, Tue 2nd December '14
"I ordered a plastic fishbowl originally to make a Christmas hat and ultimately I will use this as a cocktail bowl. It was exactly what I was looking for. many thanks."
Denise Redman, Tue 2nd December '14
"When I received my goods was very pleased with them thanks x"
Mrs Tina Adlington, Mon 1st December '14
"Products ordered were exactly as expected and delivered in a timely manner. I will definitely order from drinkstuff again."
Suzanne Warren, Mon 1st December '14
"Quick delivery and good quality glasses. will use again"
alan gregg, Mon 1st December '14
"Ordered Moscow Mules and am delighted with the product. Service was excellent from DrinkStuff. Would highly recommend"
monica, Sun 30th November '14
"Goods arrived well packaged amd item was as expected. Recipient very pleased."
pauline cook, Sun 30th November '14
"Very pleased with product. Fast delivery. Well packaged."
Mary Caballero, Sun 30th November '14
"Although the fridge hasn't been used yet - it was bought as a Christmas present, I am very happy with the level of customer service from Drinkstuff and will be happy to write a review of the actual product after Christmas."
Helen bevington, Sun 30th November '14
"I have nothing but praise for drinkstuff as a company.. they were efficient and both carafes were packed so well it would have needed an elephant to land on them to break.. prices on this site are very reasonable and although the carafes were not dear the quality is very good..i would buy from them again and recommend them to all my friends and family"
joyce taylor, Sat 29th November '14
"Ordered glasses straws and cocktail fishbowls really happy with products , Service and price would recommend and use again"
Carol Smith, Thu 27th November '14
"Quick delivery. I'm happy with the service. Will definitely order more staff from Drinkstuff."
Kinga, Thu 27th November '14
"Good quality mug - came quickly - and am very pleased."
lyta humphris, Wed 26th November '14
"I ordered this set for my daughter and her friends at Uni to use. A great add on set for their cocktail nights! Excellent quality, fantastic price and very quick delivery. I will definitely be shopping again from drinkstuff. Very impressed"
liz holt, Wed 26th November '14
"Prompt and efficient service."
George Callen, Wed 26th November '14
"The parcel was delivered swiftly and the items packaged well"
Lisa fleet, Tue 25th November '14
"I ordered shot glasses for my work on the 11.11.14 before I went on holiday. I returned today and they have still not been delivered. I phoned today to find out where they were and a very helpful girl in customer services assured me that they would be with me within 2 days. Girl I spoke to today was excellent....but delivery awful and no email to let me know that they had not been delivered from yourselves"
drinkstuff says: Hello Natalie. We are really sorry but the first parcel was lost in the couriers system. We did resend immediately and see that you received the next working day. Sorry for the initial delay.
Natalie Baillie, Mon 24th November '14
"Excellent price, super fast delivery and packaged well. Cant wait to get mixing some cocktails and get into the Christmas spirit! :-)"
linda, Mon 24th November '14
"Great quality products at good prices and delivered very promptly. I will definitely order from here again."
Linda Hickson, Sun 23rd November '14
"Prompt delivery and cocktail set perfect for my use"
David Pyne, Sun 23rd November '14
"Very happy with both service and cheeseboard. It is good quality and looks great (love handles). Fast delivery and very well packaged. Thank you."
Janet Bryden, Sat 22nd November '14
"As always fast and efficient service Many thanks Miles"
Miles hutchins, Sat 22nd November '14
"Exactly what I was looking for - posh beer glasses"
Karen Crawshaw, Fri 21st November '14
"I was very impressed with both the service and the quality of the product."
Graeme Findlay, Thu 20th November '14
"My order of some wine glasses arrived extremely quickly. The site is easy to use therefore quick to order. Packaging very good so there was no damage to the glasses. Will certainly use them again."
viv darnbrough, Thu 20th November '14
"I was very impressed when my recently ordered "Yard of ale" arrived wrapped in layers of bubble wrap and additional packing. The order therefore arrived in perfect condition. Well done"
Ian Williams, Wed 19th November '14
"Great website, easy to use, smooth transaction, great range of products, some items cheaper on the high street but in general quite reasonably priced, delivery options available. My delivery arrived on time with the courier notifying me earlier that day as stated on delivery option, the courier was DPD and whilst he wasn''''t rude, he also wasn''''t friendly either! I opened my parcel later that evening: only to find another customers order with invoice details inside (as you''''d expect) I contacted the other customer to let them know I have their goods, & unfortunately the next day they received mine. I spoke to customer services the following day: they apologised and we agreed on collection of wrong order that day with my order delivered the next day, and they did exactly that, brilliant! (both orders were a smaller version of LWG (large white goods) so for me, a speedy return of wrong goods was essential to accommodate for the correct goods, oh! nearly forgot... thankfully a different driver/delivery guy from DPD arrived to pick up the goods and then redelivered my original order the next day, who was: friendly, courteous & polite, a credit to DPD. Also; a Great Big THANK YOU to Jyoti Bruce on customers services for sorting it all out amicably, politely & quickly. Customer Services were outstanding, 5*, will add to favourite list & definately use again in future. Have a gr8 Xmas. Cheers :) Mrs G. Dixon."
Mrs G. Dixon, Wed 19th November '14
"The glass I bought was exactly what I was looking for. When it arrived it was packaged with the utmost care, ensuring that it arrived in one piece. This was what I was looking for."
Krissie2012, Wed 19th November '14
"I bought 2 packs of "Wine Bottle In A Glass" as extra novelty presents for Christmas. They worked out at 5 pounds each. Very friendly staff. Received acknowledgement email along with a tracking reference. Delivered to my place of work within 2 days in perfect condition."
Ian McConnell, Wed 19th November '14
"Excellent customer service when arranging the delivery. Very high quality items more than value for money. Thanks John"
John Parr, Tue 18th November '14
"Speedy delivery, items in perfect condition and very reasonably priced. Very happy."
Noreen, Tue 18th November '14
"Again, another great product, from a great company"
Seamus, Tue 18th November '14
"thank you for your 5 star service. Delivery very quick. Everything was good quality. Thank you."
samantha davies, Tue 18th November '14
"Arrived promptly and in good condition. Bought as gift....very happy with purchase."
Elaine Shaw, Mon 17th November '14
"Excellent service. I was very pleased with this little guitar-shaped ice mould - it was actually an extra gift for my son who thought it was a super idea. His wife thought it could also be used for chocolate lollies!"
Sue, Mon 17th November '14
"Really pleased with my order, very quick delivery, and sturdy packaging. very good quality, will be ordering again, and the website has some great items, that you don't find on the high street."
JEANETTE LILLYWHITE, Mon 17th November '14
"The Bar Butler was bought as a present for me, and I'm very happy with it. Looks cool, dispenses well and holds over a standard bottle of spirits. I'd only be more pleased if it came pre loaded with booze."
Andrew, Sun 16th November '14
"Ordered 2 fishbowls at the last minute for a party, excellent customer service. Easy to order, great communication and arrived in plenty of time for the party. Will definitely use this company again and a well deserved 5 stars."
Chrish64, Sat 15th November '14
"Although I telephoned to return my product (faulty and not the standard I was looking for) the customer service that I received was excellent. I was provided with a refund without any hassle and the staff who I spoke with where polite and helpful. The refund was swift and in my account within 2 days."
A Gregory, Fri 14th November '14
"Glasses very well packed and delivered extremely quickly."
Bruce Stewart, Wed 12th November '14
"The stand I brought is for a birthday present not yet been used but seems to be good condition and exactly what I wanted for a friend. A reasonable price as well."
Charlotte pegg, Wed 12th November '14
"very quick delivery.helpful staff on the telephone thank you."
joyce goulding, Wed 12th November '14
"We needed a can fridge for our meeting room and this is perfect for our requirements. The lock is a bonus"
Jean Dawdry, Wed 12th November '14
"My first order and the service was excellent! Was kept informed along the way and products were great and arrived well packaged and protected! Will be ordering again."
Jamie Dickinson, Wed 12th November '14
"Excellent value whisky rocker glasses and Special taster glass with lid. Fast delivery and arrived safely due to excellent packaging. Use this Drinkstuff website with confidence."
David Smith, Tue 11th November '14
"I had a problem with one glass in the pack so called as advised to let the company know. Immediately sent a replacement and received it next day. Customer service department polite and helpful, a rarity these days. Will definitely be using this company again."
Josephine Hoxby, Tue 11th November '14
"Provided just what we should expect - good price and prompt service. Will use again."
Julian, Tue 11th November '14
"very good value for money and can highly recommend this, we love it as it very sturdy and does what it says on the tin. It holds the bottles in and dispenses my vodka's very well. worth every penny, get one it saves you pouring out drinks all night as everyone can help themselves."
Teresa, Tue 11th November '14
"Very good price and quality. makes great cocktails. Very good delivery."
Brian Hughes, Mon 10th November '14
"The champagne bucket I purchased was just what I needed. The price was good and the service exceptional. What more could you want?"
Pay Bradley, Sun 9th November '14
"100 per cent satisfied with the service. Website and checkout is easy to navigate making it a pleasant experience. Great selection to choose from and great option to buy in bulk to save a bit of money"
Annie, Sun 9th November '14
"I am really happy with the quality of the product and the customer service from Drinkstuff. I did have some problems with the delivery itself - there was a broken glass in the first order. A replacement was dispatched but didn't arrive despite showing as being delivered on the Hermes website. After contacting Drinkstuff a second time though, a third delivery was arranged and was delivered quickly."
Abi Armer, Sun 9th November '14
"Everything well received in time. Well packed and protected. Thanks. Melanie and Thibault, FRANCE"
Mélanie LAURENCEAU, Wed 5th November '14
"Placed an order which was time-sensitive, the order arrived completely incorrect. Was replaced, with two of the items broken. Although replaced (late) this was not the service I expected. I should add that I would not be writing this ''review'' were it not for the multiple emails sent by yourselves extolling me to do so."
Shaun Alpine-Crabtree, Wed 5th November '14
"Quick delivery, well packaged, happy customer"
J kemp, Wed 5th November '14
"I was extremely pleased with the service, delivery and product. Part of the item I received was damaged, this was dealt with immediately and a replacement sent within 3 days"
Lisa Lelliott, Tue 4th November '14
"Looked all over the place for slate place mats. These were very reasonable in comparison to others and different being round. Would 100 per cent advise to buy these"
David, Mon 3rd November '14
Ralph yeates, Mon 3rd November '14
"Very poor site . Delivery service was very slow and when the parcel arrived some of my items ordered were not inside. When i got the other parcel with my remaining products , the packaging was unacceptable ."
Shane Hamm, Sun 2nd November '14
"Many thanks for the speedy delivery of my Neon and Clear Straws. They are a good quality and great value for the money. Thank You"
Beryl Clare, Sun 2nd November '14
"The glasses came on time for a party. Not cheap but good quality, heavy glass. Makes the beer taste better... Happy with the service."
Mark, Sat 1st November '14
"Good service all round, lovely products, great delivery, just need to use them now."
Sue wade, Sat 1st November '14
"Excellent service as always."
Stuart Hall, Sat 1st November '14
"Unfortunately one item was damaged but I was sent a replacement quite quickly. Will be using you again."
Kay Harrison, Thu 30th October '14
"Ordered a new beehive vinegar bottle the old one had been leaking for a while, the replacement from drinkstuff had exactly the same problem, so when I emailed them I was expecting to have to return the item and get a refund, which they offered, but as I wanted this item I chanced another, and it works great, no leaks at all, and the customer service was above and beyond what I expected. Full Marks."
Mark Jones, Thu 30th October '14
"There was a delay in receiving item which appeared to be as a result of a problem with delivery company. However as soon as Drinkstuff were aware they immediately rectified the problem. Unfortunately the item was not suitable and Drinkstuff sent packaging for me to return the item making arrangements for thecollecting company to call on 27/10/14. I am currently waiting for the full refund but do not expect any problems. Staff were very helpful and once I know the refund has been made I will be ordering, from them, a more suitable item. Considering everything I don''t think they could do more to help."
Monica Ackroyd, Thu 30th October '14
"product was on a deal which was great and delivered well within time for our party so very happy."
mel alblas, Wed 29th October '14
"Very happy, easy to use. Purchased my lay z spa within 5 minutes and was cheapest around, will use again"
Barry, Wed 29th October '14
"I purchased the hip flask. It arrived in a lovely presentation box and very quick delivery would definitely recommend and would use this company again many thanks"
Donna kay, Wed 29th October '14
"The bodybuilder shot glasses were well wrapped for postage and made a great unusual gift. They are a lot chunkier than usual shot glasses and had a nice solid feel to them."
Nikki, Tue 28th October '14
"Fantastic site. So many products to choose from. First site I choose, for parties and gifts. Great service and products always arrive well packed and quickly. People always ask where I get my bar-ware from and I''m always happy to tell them about the site. Keep up the good work!"
Kristi Benson, Mon 27th October '14
"Excellent website, easy to find products. Excellent delivery, fast and professional. Very pleased with the products :-)"
Lucy Sturton, Mon 27th October '14
"Excellent service! Arrived very quickly! Very reliable! Would recommend this site to everyone, my 1st choice of website."
Nicky Jestico, Sun 26th October '14
"Glasses perfect - just as described. Excellent service. Fast delivery."
Margo Voase, Sun 26th October '14
"Brilliant item great company to do business with, fast delivery."
Susanne honey, Sun 26th October '14
"great value, prompt delivery . Contacted us to clarify wishes when part order was going to be delayed"
naomi kemp, Sat 25th October '14
"We ordered a number of cocktail glasses. Although well packaged one was chipped. drinkstuff immediately sent a replacement."
Mark Tunstall, Sat 25th October '14
"Just Perfect, we have just refurbed our kitchen in the top unit a space for 12 bottles of wine and we had a similar space below just right for a wine cooler so white cool & red above. The Sommelier 12 bottle fitted and working we are very pleased with the product, packaging & delivery very good and for the right price as I said Perfect thank you. Howard"
Howard Edwards, Fri 24th October '14
"Quick and efficient and very good price"
Pam wstson, Thu 23rd October '14
"I ordered as a pre order some filters for a hot tub. They were a little slow coming, but they were after all a pre order. They did arrive when I was told they would, and the price was very good."
Ian Davies, Wed 22nd October '14
"Items exactly as described. Speedy delivery and well packaged."
Daphne moley, Wed 22nd October '14
"Quick delivery very friendly service."
Joyce Goulding, Wed 22nd October '14
"Really happy with this lot. They have a super selection. Have found some brilliant party gadgets, good quality plastic glasses for poolside (they look like real glasses - classy but no breakage) & some fab gifts for others. The orders always arrive fast - though the postage is a bit stiff, even if I do live outside the UK....but that''s my only complaint. For a UK resident the site's ideal."
Margaret Anderson, Wed 22nd October '14
"I pre ordered some filters, they were delivered close to the date stated, my parcel was left where instructed on day of delivery so no chasing round because I was not at home at time of delivery."
Mrs Tracy Howarth, Tue 21st October '14