Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Site easy to use, but despite paying next day delivery champagne glasses
did not arrive in time due to useless courier. They had been unable to find our house and did not bother to ring or ask some one. We received seven packets that week......... two from the same courier! The glasses were six days late and were returned. We are yet to receive a refund. We should just have gone to john lewis! Would suggest you get a deal from royal mail!!!!"
drinkstuff says: We really are sorry that you've had this issue with your delivery Bernadette, this really is below our expectations of our courier. It is rare that we have issue such as this.
As soon as your parcel is back with us and has been processed by our returns team you will receive a refund in full.
Bernadette Rowe, Mon 9th January '12
"Very happy with the speed of the delivery. Items were packaged extremely well and contact from order acknowledgement right through to delivery was excellent."
Tracey Bullock, Mon 9th January '12
"I cannot fault the service provided when ordering from drinkstuff, it is absolutely first class."
David Ainsworth, Mon 9th January '12
"A great, well packaged delivery that came exactly when they said it would. The glasses and cocktail extras were just what we wanted for our cocktail party. Thank you... would use again."
Helen Seaman, Mon 9th January '12
"Just wanted to say how pleased I was with the speed at which my order was delivered - it was a Christmas present and I was delighted that I didn't have to stress in the slightest about whether it would reach me before Christmas. Well done."
Lorraine Byrne, Mon 9th January '12
"I ordered some plates
needed for a get-together - at quite short notice. Only half of what I ordered arrived - partly because the box said it contained 12 when it contained only 6(!). When I called customer service
, drinkstuff couldn't have been more helpful. With no fuss at all, they despatched another box on next day delivery which arrived safely and in time for guests that evening. How a company deals with normal day-to-day stuff is one measure, but you don't know how good they are until you find out how well they deal with things out of the ordinary. And drinkstuff were excellent. Well done!"
Eileen W, Sun 8th January '12
"I bought these items as a Christmas present for a couple who have everything and it was a complete hit, I have had nothing but thanks and will definitely use drinkstuff again. My purchase was made easy by the swift and efficient way it was dealt with from selection all the way through to delivery. Thank you drinkstuff!"
Ceri Mawby, Sat 7th January '12
"Was very impressed how quickly the order was received but although disappointed that the packing was incorrect and we were short 6 boxes of shooter glasses your customer service
team were very helpful and sent the rest of the order out and it was still received before Christmas! Well done!"
Theresa Colllins, Sat 7th January '12
"Excellent, fast service. Products met & even exceeded my expectations."
Cathy, Sat 7th January '12
"Excellent website, massive choice. I ordered a set of named lager glasses
for a little Xmas gift, they came quickly and I was delighted with the product quality. Despite excellent packaging one glass was broken on arrival but with no fuss on notification drinkstuff sent out a replacement glass to ensure the christmas gift set was complete. Full marks for spot on customer service. Bob Burns."
Robert Burns, Sat 7th January '12
"I have never ordered from you before, but I was delighted with all my purchases. They were well packaged and arrived without delay and I shall bookmark you for future reference. Thank you. For your information though, it is not necessary to charge a higher delivery rate for the Isles of Scilly because anything sent by courier is delivered to our freight company in Penzance, Cornwall (a mainland address), with whom all residents of the Islands have accounts, and we then pay for the onward delivery of our goods from the mainland to the Islands."
drinkstuff says: Thank you for your comments Carolyn. Unfortunately we are charged a delivery rate to the Isles of Scilly by our courier, which is reflected in the price we offer our customers. We will be looking in to this with our couriers in the future.
Carolyn Ley-Greaves, Fri 6th January '12
"Excellent service and product."
David Morrow, Wed 4th January '12
"Very good experience with my first order from drinkstuff, goods were despatched promptly and arrived quickly and well packed. Would have no hesitation in ordering again."
Jennifer Black, Wed 4th January '12
"Very good and quick service, website easy to use and navigate. Items arrived quickly and in a good condition."
Rebecca Flanagan, Wed 4th January '12
"Items were even better quality than expected. Prompt delivery. Overall excellent value for money."
Kate Batchelor, Wed 4th January '12
"24 champagne glasses received all in ex order. Thanks."
James Watt, Wed 4th January '12
"Excellent service all-round with extremely quick delivery even over the Xmas period. Well packaged and good quality product. Thank you."
Toni Thomas, Wed 4th January '12
"Exactly as described in advertisement and received within 2 days of ordering even though it was the week before Christmas. Very impressed."
Christine Houghton, Tue 3rd January '12
"Thank you for the swift and efficient delivery of the items delivered to me via your website. I ordered 4 products, all arrived within 48hrs. The order to delivery process was very transparent and all products were very well received. Thank you. Mr Burrows."
Tim Burrows, Tue 3rd January '12
"I bough JD items from you for my son and as usual they were very good quality. Delivery time was great. I will hopefully be buying again."
Mrs Amanda Lloyd, Tue 3rd January '12
"Received my order but some glasses were of a different type to the ones ordered, rang customer services
and the lady was very helpful and dispatched the correct order the same day at no extra cost, would recommend this company."
Nina Hill, Tue 3rd January '12
"Item in perfect conditions and as described. Order processed quickly. Very satisfied with the whole service. 100% recommended!"
Carolina Estrada, Tue 3rd January '12
"Hi - I was very disappointed because the order was a Christmas present but was delivered with the name of the product stamped in black bold letters on the outside of the box! Therefore my boyfriend who signed for it knew exactly what I had got him for Christmas! There is no need to stamp it on the outside of the box that I can think of. Also the product is very heavy and not nearly as portable as I thought it would be. Regards Hannah."
Many thanks for taking the time to leave your feedback Hannah. The Texas Hold' Em Poker Table Top
has the product title, code and other identifiers pre-printed on the box when they arrive to us to help make ordering and transportation easier. We're sorry that this had a negative effect on your Christmas present, but unfortunately this is out of our control.
Hannah Thomson, Tue 3rd January '12
"My order was despatched and arrived exactly when you said it would! Everything was extremely well packed and arrived in good condition. I will definitely be shopping with you again!!!"
Trudie, Tue 3rd January '12
"Really happy with my order and will definitely use the site again. I was a bit worried my order wouldn't arrive in time but it was within literally 24 hours after clicking order. Well done for providing a great service!"
Jen, Tue 3rd January '12
"I placed my order with only a few days to go before Christmas, and I was a little sceptical about it arriving in time. I shouldn't have worried at all. It arrived with time to spare. I liked the way that they let me know when it had been collected by the delivery agent the same day as I placed my order - that was reassuring. My son was overjoyed with the tankard (the Dartington Torrington
). I shall have no hesitation to recommend or use Drinkstuff again in the future."
Rob Chisholm, Tue 3rd January '12
"The service I received was exceptional, delivery was super fast. Really pleased with my products, will recommend your site, and will be a returning customer."
Patricia Tregunna, Tue 3rd January '12
"The goods arrived in good time and all intact. We are really pleased with all of the items. Cheers :-)"
Net, Tue 3rd January '12
"Excellent service - product dispatch was efficient and I was kept up to date at all times with the progress of my order."
Sylvia Haggett, Tue 3rd January '12
"Thank you for the speedy delivery - the jug is exactly what we need."
John Krish, Mon 2nd January '12
"Ordering service excellent and received products very quickly. Unfortunately one of the sample sachets had leaked in transit and so had to be destroyed along with the smart cardboard package which was a shame but it hasn't spoiled my daughters enjoyment in using her new Soda Stream."
Lynne Heaton, Mon 2nd January '12
"My order was received in double quick time. There was one slight hitch in my order being short, BUT, one email (which was answered within half an hour) and the rest turned up the next morning. Superb service, and right before Christmas when things are a little bit crazy. Highly recommended."
L. Welch, Mon 2nd January '12
"Quick and easy ordering and delivered in plenty of time for Christmas even though I ordered the glasses about a week before."
Michelle Withnall, Mon 2nd January '12
"I placed this order just a few days before Christmas and really did not expect to receive it in time for Christmas day. However the order was processed promptly and I did in fact receive it in time to give it to my husband on the big day. Phew!!! I wish all internet businesses were as reliable. Excellent service - cannot recommend highly enough."
Sally Humble, Mon 2nd January '12
"Excellent website, used these few times, unusual gift ideas, great service, highly recommend."
Sonia Mcdermott, Mon 2nd January '12
"Bought the Smirnoff Cocktail Kit for brother-in-law's Christmas present. So glad I did because he was very happy with it. Excellent service from drinkstuff would defo shop with them again."
Emma, Mon 2nd January '12
"Order, shortly before Christmas, was dealt with and delivered with almost scary speed. Packaging and email info was first class."
Ian Wright, Mon 2nd January '12
"Fantastic product and great service."
Nicolette Foster, Mon 2nd January '12
"Good service and item was as described. Would use drinkstuff again!"
Steve Begg, Mon 2nd January '12
"Drinkstuff once again gave great value as well as really quick dispatch. Perfect!"
Christopher Hudson, Mon 2nd January '12
"Both the cups and saucers were great, exactly what I wanted. My only comment, and not a complaint is that they came in two separate deliveries and I was concerned that the 2nd delivery of the saucers may not arrive in time for Christmas - but they did."
Eunice Ratcliffe, Mon 2nd January '12
"So impressed with the service provided. From ordering to delivery, I was kept fully informed of progress. Will definitely recommend you to friends and have no hesitation in using you again."
firstname.lastname@example.org, Mon 2nd January '12
"Excellent product and great quality. Simple and quick to install. This was the second one I purchased. The first is already up in my home bar and this recent purchase was for a friend's bar. He was delighted. All in all I can completely and confidently recommend this product and the excellent and speedy service from drinkstuff.com."
Steve Ewart, Mon 2nd January '12
"Excellent, arrived before Christmas, very quick service, would recommend."
Bridget Mckendrick, Mon 2nd January '12
"Arrived very quickly and not broken. Gift was very well received. Thanks."
J. Markovic, Mon 2nd January '12
"I ordered a cocktail shaker and a book for delivery before Christmas. It arrived as promised - my only slight complaint is that the book was packaged inside the cocktail set box which meant that the box became warped. As this was a gift it was a bit of a shame but given you were the only company that seemed able to deliver on very short notice I would certainly order from you again."
Kate, Mon 2nd January '12
"I am really pleased with the service and product. My son is absolutely thrilled with his mini fridge, it is excellent quality and takes pride of place in his bedroom."
Julie, Mon 2nd January '12
"Very satisfied with all of the order and fast delivery."
Ann Cox, Mon 2nd January '12
"Great service. I ordered 3 lots of glasses - packaged brilliantly and arrived in good time. Would definitely use this company again and would recommend too."
Caroline, Mon 2nd January '12
"So happy with the gift we bought - Wine bottle kit
. we had ordered elsewhere from a catalogue & had heard nothing. I phoned the company & was told it was out of stock & they were only going to tell me when it came in again which they had no idea when that would be. Desperate & just over a week before Christmas I found the same item on drinkstuff. I ordered it & it arrived within 3 days & was cheaper!"
Gaynor Dawes, Sun 1st January '12
"Great product, competitive price, good service delivered within promised timescale."
T. Buck, Sun 1st January '12
"Bought two sets of coffee glasses
as xmas presents, my friends were delighted and I have just ordered another set as a further gift for some other friends."
Peter Kingsley, Sun 1st January '12
"Was all good, things came quick, good postage and quality gear. A+"
Robert Cole, Sun 1st January '12
"Very pleased with my purchase, arrived promptly and all in order."
Janice Smith, Sun 1st January '12
"Very impressed both with the speedy delivery just before Christmas and the quality of the items. Thanks for good service."
Brian Gallagher, Sun 1st January '12
"I always order anything beverage orientated on drinkstuff as I know it's easy to shop, great discount and will always come fast!! Super happy!!"
Adam Kilpin, Sun 1st January '12
"Excellent service and quick delivery. Gift wrapping a bit expensive for such a small parcel though."
M E Marshall, Sun 1st January '12
"Even though one item was not in stock I received email updates all the way and the delivery was fantastic even so close to Christmas. Would highly recommend the site to friends and would not hesitate to use again. Thank you."
Barbara Bool, Sun 1st January '12
"I have used the items it was great for xmas day both items are of the best quality and professionally made. The glasses had a nice feel to them."
Eileen Robinson, Sun 1st January '12
"Thanks for the really excellent service and prompt delivery."
Iain Newton, Sat 31st December '11
"Promptly delivered. Pleased with the product. Would use company again."
Dorothy Haslett, Sat 31st December '11
"The cocktail starter kit
was a gift and I was very impressed with the top quality and packaging. The parcel was delivered the next day, this was in the middle of the Christmas period when other company deliveries were promising to deliver days after order and failing. I was very impressed with the delivery and the emails giving me progress on the delivery. Excellent service."
Clare Walsgrove, Sat 31st December '11
"It is great."
A George, Sat 31st December '11
"Well packed, swift next day delivery, good product."
Emily Thomas, Sat 31st December '11
"The service I received was one of the best I have had. If all other companies were as good as this there would be no need for complaints departments! A pleasure doing business with you and would happily buy from you again. Thank you."
Val Brown, Sat 31st December '11
"Brilliant and fast service. Top quality products. Thanks a lot! :)"
Cassie, Fri 30th December '11
"Excellent service. Items arrived promptly!"
F. Gordon, Fri 30th December '11
"Good service and very prompt delivery."
David Gosling, Fri 30th December '11
"Top quality and a great price. My order arrived well packaged, fast delivery and impressively not a single glass was damaged - would definitely use this site again. Thanks."
Dal Singh, Fri 30th December '11
"Although I have had some issues with the website the customer service's response was quick and efficient in order to correct the situation. The delivery time was good as well and the product came well packed and tidy inside the box. Very good."
Ricardo R, Thu 29th December '11
"Was a first time buyer off site but will def return after I received my order very quick and in time for xmas. My only problem was the first mirror I received was totally smashed and there was no fragile sticker or padding on the actual mirror. This was resolved very quickly after receiving and got a replacement within days of reporting it. Will def use again and recommend."
Jason Gordon, Thu 29th December '11
"Excellent service and extremely quick delivery."
Jane hislop, Thu 29th December '11
"One of the items arrived damaged. When I rang the Customer Services line, the service I received was exceptional. Very fast and efficient. Thank you so much, it is unfortunately a rarity nowadays."
Ann Cook, Thu 29th December '11
"I was so please with the fast delivery and how the company kept in touch. The product was very well packed to keep it safe. A very happy customer."
Dione Brunt, Thu 29th December '11
"I ordered 6 martini glasses on pre-order which arrived swiftly and quicker than expected. The product was top quality and a great price. Items also arrived well packaged and impressively not a single glass was damaged - would definitely use this site again. Thanks."
Michelle, Thu 29th December '11
"Leading up to Xmas I ordered the Stainless Steel Double Walled Wine Cooler and a Manhattan Cocktail Shaker - both products arrived swiftly, well packaged and in a timely manner. Both products were top quality and as detailed on the website. Great service and products, I would definitely shop from here again."
Michelle, Thu 29th December '11
"The items were dispatched quickly and I was very pleased with the product!"
Karen Langlois, Wed 28th December '11
"Brilliant glasses. Truly value for money. Will order again. Very prompt delivery. Many thanks."
Evie Edwards, Wed 28th December '11
"Many thanks for such a fantastic service and prompt delivery."
Steve Jenner, Wed 28th December '11
"I was very impressed with the quality of the items I had ordered and both the speed and care with which they were delivered - especially as this was in the immediate pre-Christmas period. I have used Drinkstuff before and will definitely be using them again .... Thank you."
Sue Fowkes, Wed 28th December '11
"Items well packaged and delivered on time. Only down side was the shipping cost to N.Ireland."
Mark Hanvey, Wed 28th December '11
"I can't fault the service I received from drinkstuff.com. It was excellent value, everything was delivered on time and the packaging was great. Despite ordering cocktail glasses it was excellently packaged with no breakages. I'll definitely use drinkstuff.com again and have already recommended it to family and friends."
J Wilson, Wed 28th December '11
"A very nice set of glasses and Fantastic service, items as described, packed carefully and prompt delivery. What more could you ask for?"
L.Basi, Wed 28th December '11
"Thank you for your prompt delivery, so close to Christmas. My Grandson LOVES it and it is a way of him realising that treats have to be paid for. Thanks again, a happy boy."
Patricia McCallum, Wed 28th December '11
"Unfortunately, the glass jug ordered was cracked when it arrived. The customer service was excellent. I provided a photo of the jug and a replacement was dispatched straight away. All the items ordered have proved very satisfactory."
Zena Howell, Wed 28th December '11
"Excellent service as always!"
Richard, Wed 28th December '11
"Ordered off you with next day delivery... the courier you use is HOPELESS... however, your customer service team is AMAZING!! They even managed to get a replacement glass out to me, after one arrived damaged, in time for Christmas. Brilliant phone manner, brilliant service, will be back for more!"
drinkstuff says: Thank you for your feedback Adam, we're sorry that you had this experience with your order. Unfortunately over the Christmas period our courier experienced an unprecedented quantity of parcels, so we can only apologise for the issues you had.
We are glad that you finally received your order in time for Christmas.
Adam Wall, Wed 28th December '11
"This product is going to be perfect for jager bombs at our wedding but the packaging needs to be improved as out of the 100 we ordered, 98 were sent and only 80 of them are usable as 18 of them are cracked. I'm still waiting on when I will receive the replacement cups."
drinkstuff says: Hi Ryan, we're sorry that you received some cracked jagerbomb cups. Our customer services team processed a resend for some replacement cups for you, which left us on 29th December.
Ryan Durkin, Wed 28th December '11
"Awesome from order to delivery. Well informed by e-mail of the whole process and very happy with the product. Extremely professional. Would recommend to others and definitely use you again. Brilliant."
Mark Boyde, Wed 28th December '11
"I bought this really cool slush machine
for my younger brother in law for his Christmas and I received an email stating that my parcel had been dispatched but after after two weeks I still had not received it so I emailed the customer service department
and they got back in touch within a day to apologise and offer me a refund or if I would prefer another one to be sent to me. I asked for another one which they sent recorded delivery and I got it three days before Christmas. Brilliant, prompt and clear responses to my queries. Would definitely use again. And my brother in law was ecstatic! Thanks guys xx"
Lynne Dormer, Tue 27th December '11
"Prompt service and delivery. The Ice bucket was as I expected and was good value for the price."
B. Mills, Tue 27th December '11
"Item just as described, very well packed and a fast delivery! Perfect!"
Carolyn Swinton, Tue 27th December '11
"The Tiki mug
for my son's Xmas present arrived within days and I was informed of its progress at every step. My son spent half the year in Fiji and the rest as a first year student - so this was the perfect present for him. For once Dad manages to get a cool present! Thanks drinkstuff."
Stephen Cooper, Tue 27th December '11
"Good product, good service."
Lewis Dockray, Tue 27th December '11
"Item was good & value for money, plus great service, thanks!"
David Grindle, Tue 27th December '11
"Bought this for my son and daughter in law as a Christmas present and it went down a storm. Great quality, good price, excellent delivery, what more can I say other than thank you drinkstuff I will certainly recommend your site to family and friends."
John Harris, Tue 27th December '11
"from the ordering process to the after sales customer service
I found the whole process excellent. Many thanks and Happy New Year."
Deirdre, Tue 27th December '11
"Great success, made really good Christmas presents!"
Claire, Tue 27th December '11
"I was very pleased with this company, Very good communication, delivered in time slot , and good follow up communication, Very good price, I would Highly recommend this Company."
Bob Govier, Tue 27th December '11
"I love these glasses they are fab."
Julie, Tue 27th December '11