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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Ordered, paid and with me next day... brilliant!"
Mick Bushell, Sun 6th March '11
"I bought Henry and Henrietta mini vacuums and the Man Kini for a hen party and our son's 30th birthday party in the mountains. The greatest hit was the mankini... although worn over ski suits with wigs in a lovely mountain hut. Hilarious!! The girls hen party loved the challenge we mothers sent for the bride to find a man to wear the kini... this will now be pride of place at the wedding and nobody knows who will wear it. All tasteful fun and nothing too risque! Great products from a very efficient service. Thanks!"
Joan Bishop, Sun 6th March '11
"Really fast delivery, ready for my game on the Friday, many thanks."
Phil, Sun 6th March '11
"Excellent service."
Lesley Dolphy, Sat 5th March '11
"Delivered on time, would and have recommended company on to work colleagues. Excellent help on phone with order query."
Alison Mc Quillan, Thu 3rd March '11
"Missed delivery driver so telephoned number on card. Person we spoke to phoned him and he said he would pop back in about 40 minutes smashing and thank you I said. 3 o'clock I phoned again and was told that he said maybe he could pop back, Cost me a further £12 for a Saturday delivery, Needed glasses for a wedding reception on the Monday so had no choice. Regards. Hugh"
drinkstuff says: Thank you for your comments Hugh. We apologise that you were misadvised by DPD. Unfortunately, we do have to rely on a third party courier to represent us with a high level of customer services and on this occasion they have failed to do this. As an apology we have added £5 credit to your account for redemption on a future order.
Hugh Williams, Thu 3rd March '11
"Finding products on your website was quick and easy. Checkout was easy and they were delivered within two days. Very good and thank you!"
Elizabeth, Thu 3rd March '11
"Thank you once again for the great service. The quality of the poker chips is top notch! x"
Lucy Betteridge, Tue 1st March '11
"Very quick delivery, no problems with order. Love the product!"
Sam Horsfield, Tue 1st March '11
"The items were not all in stock but I received an email and a phone call advising me of this and continued to get update emails. Considering the items were out of stock they were still delivered quickly and were securely packaged. Brilliant design, can't wait to use them on our wedding day!"
Stephanie Cartwright, Tue 1st March '11
"My daughter doesn't like drinking out of glass glasses and this weekend she is 30 so I decided to buy her a glass for her 30th but you can't get plastic wine glasses with 30 on them. I wanted a special glass so on the internet clicked on drinkstuff and found some lovely classy plastic glasses, so instead of 1 glass I have bought her 6. They are lovely and she will love them, and I also think they were a very good price. Thank you."
Hazel, Mon 28th February '11
"I would definitely use this company again and recommend it. My order was delivered very swiftly, the goods were exactly as ordered and extremely well packed. I was pleased with the efficiency of the whole process."
Ann Woodhall, Mon 28th February '11
"I purchased a case set of 300 14g poker chips from this site about 4 years ago, and they are a very good set that haven't seen nearly enough use. A couple of months ago I was looking around the web for a poker table and came across this site again where I found the 8 place fold out poker table top, which fits just great over my dinning room table. OK half the plastic chips trays fall out if you hold it upside down, but by not holding it upside down or investing in a little glue soon sorts that out. I got it for near half price on a special so I'm not complaining. I'm now hosting a monthly home game, having had two already. Your own home game with your mates is a brilliant evening. Having a cracking set of chips and poker table top makes it so much better. I've found drinkstuff.com to have good prices, and it's a very well run and reliable website. drinkstuff.com is my friend! :)"
Neil Strickland, Mon 28th February '11
"Quickly, safe and cheap! Great service."
Francesca, Mon 28th February '11
"This is an excellent product and the delivery service was very quick. Stag do in Aug so will be buying some more!"
Gareth Burke, Sun 27th February '11
"Good service and quick delivery."
Sarah Pateman, Sun 27th February '11
"Very good service."
Susan Gordon, Sun 27th February '11
"Prompt delivery, securely packaged, items as described. Thank you."
Lucy Simpkins, Sun 27th February '11
"Quick delivery."
June Williams, Sat 26th February '11
"I was very pleased with the Rondella jug, it was just what I wanted and it came really quickly. I would certainly order from them again."
Mrs Judy Owen, Sat 26th February '11
"5 stars and nothing else should be added :)"
Karol, Thu 24th February '11
"I am very impressed with delivery and packaging. I am also surprised that I have received a courtesy email. Thank you very much. I will definitely be purchasing from you again."
Rebekah Bunting, Thu 24th February '11
"Spot on, just as described and prompt delivery."
Williams, Thu 24th February '11
"Very good products and service, staff very helpful."
Donna Richardson, Wed 23rd February '11
"I don't have any real complaints, only one of the 6 jugs I ordered was left out of the box and had to be sent later."
drinkstuff says: We're sorry that you had this error with your order Esther. we hope that the extra jug has now reached you safely.
Esther Bloom, Wed 23rd February '11
"Absolutely fantastic. The glasses I ordered were fabulous."
Michalina Kowalczyk-Ray, Wed 23rd February '11
"Very pleased, well done."
Michal, Tue 22nd February '11
"My husband is delighted with his new notebook grill bbq. Thank you."
Dawn Waugh, Tue 22nd February '11
"Goods as described, fast efficient delivery. Have used site before and will continue to use. Very satisfied."
Angela, Tue 22nd February '11
"I decided to get an ice bucket to go with the champagne for Valentine's weekend, but by the time I had ordered, the 4:30 next-day delivery deadline had gone. I managed to get the order through about quarter of an hour later and was delighted to receive a confirmation e-mail stating that the item would be delivered the next day. I was also given a very convenient ONE-hour time slot in which it would be delivered (much better than some other couriers!) and my girlfriend absolutely loved that I'd gone the extra mile - well worth it!"
Andrew Booth, Tue 22nd February '11
"Was well informed about order and delivery. Very prompt."
Ruth Guest, Mon 21st February '11
"Great product, brilliant delivery!"
Amy, Mon 21st February '11
"Have used this company before. My order was received promptly as before. 1st class service."
Jim Rowan, Mon 21st February '11
"Super smooth service and fast delivery. Drinkstuff use DPD and they said they would deliver between 4 and 5 which left me the whole day to do what I needed knowing that I wouldn't miss him. Thanks for using DPD, keep it up. You need bar stuff, use Drinkstuff"
Gary, Mon 21st February '11
"I ordered 4 Headkeeper pint glasses, placed order on the Saturday, glasses delivered on Tuesday, very speedy service. Glasses were well packaged to avoid any breakages. My husband loves his new glasses!"
Joanne Hemsley, Sun 20th February '11
"Quite happy overall with item, but a little concerned that the ice crusher/blade part of the unit will not stand constant use. Is there a one year return policy on the item which will cover damage to the unit during normal use?"
drinkstuff says: Many thanks for your comments Richard. The Moha Ice Crusher with Cocktail Shaker is covered with a 2 year manufacturer warranty as stated on the box. Please see our email for more information regarding your questions.
Richard Scott, Sun 20th February '11
"Very happy with quality of items and speed of delivery."
Doug Basen, Sun 20th February '11
"Placed order and received my purchase with no problem and on time. Will use again. Thanks."
A Markham, Sun 20th February '11
"Swift delivery, good service, great product."
Helen Pearce, Sat 19th February '11
"I was very happy thanks, excellent delivery service and, would recommend to anyone ;-)"
Mary-Anne Brooks, Sat 19th February '11
"Product was exactly as described and delivered within time specified. Good service."
Peter Grundy, Sat 19th February '11
"Great price and quality with fast order processing, thoroughly recommended."
Adrian Pettman, Thu 17th February '11
"One glass did arrived broken, but a replacement was sent out speedily without any hassle. Thanks."
Gary Willis, Thu 17th February '11
"Delivery was quick. The Yana Glasses are excellent, perfectly balanced."
Duncan Heather, Thu 17th February '11
"All good apart from the fact I have to register to order, keep up the good work."
Tom Kelly, Wed 16th February '11
"Items came quickly. Very pleased with product."
Kerry Gordon, Wed 16th February '11
"Good site."
Pam, Wed 16th February '11
"Thanks for a great item at a great price, I have used the Steam Spa 4 times and it works great will buy from again, regards, Dave."
Mr D F Perry, Wed 16th February '11
"This order was easy to place and was processed and delivered to my complete satisfaction in a very short time."
Deborah Savage, Wed 16th February '11
"Received my order prompt. Unfortunately one of the glasses was split and I sent an email to your company and they said they would send replacement. Again unfortunately this was sent back to you by mistake and on receiving an email from yourselves it was despatched that night and I received the next day. Excellent service."
drinkstuff says: Sorry that you had these issues with your order Norma, it's good to hear that the replacement glass arrived with you safely.
Norma Wilkinson, Tue 15th February '11
"My poker baize was cut and delivered promptly the day after I ordered it, and the material was cut very generously, giving me a lot of spare! Great service, would recommend and will definitely use again!"
George, Tue 15th February '11
"Excellent service, thank you."
Mrs C D Drakes, Tue 15th February '11
"Extremely easy site to use and and it really is a case of what you order is what you get. I got my order next day between the times they said it would arrive. I will be ordering from Drinkstuff.com a lot more in the future. :)"
Darren Fox, Tue 15th February '11
"Extremely prompt service. Goods arrived with no problems. Excellent value."
Alison Lowdon, Mon 14th February '11
"Zeer snel en goede kwalitijd van de waren. ++++++"
De Pauw G., Mon 14th February '11
"The item I purchased had some minor damage, probably caused in transit. Customer services reacted straight away and a replacement part was immediately dispatched without and fuss. I wish all Customer Service departments were as efficient."
Piers Abraham, Mon 14th February '11
"Great for optics, will definitely order again."
Mark Woolley, Sun 13th February '11
"Excellent service, quick delivery, well priced items. Just as an online store should be. Thanks."
Hannah, Sun 13th February '11
"I was totally satisfied with the products and the prices were good too. I would like to comment on the inconvenience of having to re-arrange delivery after being at work when product delivered. I did leave a message on the request to either leave it at 3 other houses or round the back of the house if I wasn't in but this note was ignored. I see that this has been commented on before by another customer and it may result in me going elsewhere due to this poor service. Thanks for giving me the opportunity to give my comments on the service (was going to after delivery but the issue had already happened)."
drinkstuff says: Thanks for your comments Jonny. Unfortunately while we make every effort to instruct delivery drivers by putting notes on a package, this is our policy and isn't standard practice of the courier company, so we can't guarantee that they will always follow the instructions.
Jonny B, Sat 12th February '11
"Everything went according to plan, thanks."
Clive Greatorex, Sat 12th February '11
"First time I have ordered from you, great fast service, will come back in the future. Thanks."
Mandy, Fri 11th February '11
"The quality of the glasses was standard - got what I paid for. What I really appreciated was the support I received when I called to ensure they would arrive on time. Instead of just getting a bog-standard glib answer, the staff looked up my order and tracked it down to ensure it would arrive when I needed it. It doesn't take much to provide good service but it is far too rare and greatly appreciated."
Scott Gooch, Wed 9th February '11
"Arrived on time and brilliant quality."
Gareth Hibbert, Wed 9th February '11
"Thank you for the efficient service and after sales enquiry to make sure everything was satisfactory."
Robert, Wed 9th February '11
"The glasses arrived promptly, well wrapped and intact. Thank you."
John, Wed 9th February '11
"As a first time customer with yourselves, I was happy with the fast despatching of my product I ordered and that it came with the option of gift wrapping. The only part I am unsatisfied with was when I had requested that should nobody be at home, that the gift be left at the front door. This was not the case, the delivery man took it back to the collections office. It was really inconvenient as I had to organise (from another country) that they go fetch the gift and still drive it up to Peterborough for the person it was intended for."
drinkstuff says: We're sorry that you had this issue with your delivery. Although we make every effort to ensure your order gets to its destination, unfortunately we can't guarantee that the notes that we attach to our parcels will be followed by the Royal Mail delivery driver that was in posession of your order.
Scarff, Wed 9th February '11
"Unfortunately 3 of the 4 glasses were broken when delivered."
drinkstuff says: We're sorry that you had this issue with your order Sean, unfortunately glass items can sometimes get damaged in transit. We hope you are satisfied with the refund you received after you called our customer services team.
Sean Ashton, Tue 8th February '11
"Very pleased with the products we ordered speedy delivery will definitely use this company again."
Gloria Perry, Tue 8th February '11
"Fast and efficient service. The guy I spoke with was knowledgeable and very helpful."
Andy Grogan, Tue 8th February '11
"Had a prompt response to my e-mail regarding a product query. Ordered several items that were delivered within 2 days as specified. Products were impressive and good value for money. Would definitely use the company again and recommend it to friends."
Sian James, Mon 7th February '11
"Received goods next day. Great website and fantastic service - will definitely use you again."
Julie K, Mon 7th February '11
"Very pleased indeed, speed of delivery, cost of delivery and cast and quality of goods all excellent."
John Houlding, Mon 7th February '11
"Excellent service throughout, many good bar ideas and interesting things to add fun to your home bar, will definitely shop here again."
Alan B, Mon 7th February '11
"As a first time buyer I was delighted to receive the the item the next day, just in time for a friends birthday. Thank you guys, excellent service."
Clive Maxwell, Mon 7th February '11
"The website is excellent - the prices are clear, ie no sudden surprises at the checkout for VAT etc. Delivery was fast. Although the items received did not conform to the description (ie website indicated 2 packs of cards per set but only one set arrived) this was quickly corrected, the additional packs arrived the next day and the website was amended. The staff were very helpful and I will definitely use this site again. The important thing for me was the response as to "what happens when things go wrong." The error was accepted 100%, the outcome was decisive and in line with what I would expect and without any argument. Excellent after sales service."
Raymond Tite, Mon 7th February '11
"I received a broken item (even though the package was very thoroughly packed) and rang Drinkstuff to inform them. A new one was sent out immediately. The team on the phones are very helpful."
Rachel Lordan, Sun 6th February '11
"Excellent, fast, and item description was perfect. Well done."
Ken Barrett, Sun 6th February '11
"We were very impressed with the service received. Our order was dispatched timely, it was delivered when we were told it would be and we were kept informed at all times of progress. Many thanks. We would certainly order from you again."
Jane Bullock, Sun 6th February '11
"Thank you for your excellent service, your website was really easy to use and I had my Lay Z Spa delivered within a few days. Regards Jeanette"
Jeanette Clarke, Sun 6th February '11
"Ordered a Mastrad tartlets tin one day over the phone, and it arrived a couple days later. OMG what service. The lady on the other end of the phone was soooo helpful, went and checked to see if they had two, but unfortunately they didn't but that didn't matter I felt like I was her most important customer of that day. So happy with everything. Thanks Drinkstuff for a good shopping experience which is a bit hard to find these days."
Alison Alder, Sun 6th February '11
"Ordered the item and it came a few days later - great."
Jennifer Wells, Sun 6th February '11
"I bought a case of 24 shot glasses. The delivery was fine and quick but 4 of the glasses were broken. Good job I didn't quite need them all!"
drinkstuff says: Hi Elly, we're sorry that some of the glasses arrived damaged. You are welcome to contact our customer services team who will gladly help get you some replacements if you need them.
Elly, Sat 5th February '11
"Very pleased with the jigger I ordered, slightly more than 50ml but who is complaining when I drink it. Arrived sooner than expected. Many thanks."
Allan Newbould, Thu 3rd February '11
"Excellent selection of cocktail sets and great service - I highly recommend!"
Kerri, Thu 3rd February '11
"I was really pleased with everything I bought and I thought the prices were amazing. I was actually a bit sceptical as to the quality of the products given the low prices but my fears were unfounded! Also I had issues with not being around for delivery and my parcel was actually sent back to Drinkstuff - I phoned and explained the situation and without hesitation they resent without any issue at all - really pleasant and efficient. Would definitely recommend and use again."
Nikki Martin, Thu 3rd February '11
"Bought American shot glasses in first purchase from this site. Turned up well packaged and undamaged as stated. No issues with delivery or service. Very pleased with product, price and service. Keep it up. John."
John M, Wed 2nd February '11
"Great service, the drinks pourers arrived within 48 hours. Many thanks."
Simon Abra, Wed 2nd February '11
"Thank you for your fast and great service. From ordering to delivery was quick and easy and the shakers and cocktail equipment amazing top spec quality, for a very reasonable price. Thanks I will be back x"
Anne-Marie O'flynn, Wed 2nd February '11
"Many thanks for the quick delivery, these items are for our home bar so will look good when we do our cocktails. Thank you for the speedy delivery."
Gloria Perry, Wed 2nd February '11
"Glasses arrived in good time and all perfect. Thank you for such a good service."
D Webster, Tue 1st February '11
"Delighted with the service - received two lovely glass jugs but unfortunately one was smashed when I got it - they replaced it immediately without any hassle. Will be shopping here again. Thanks Drinkstuff."
Clare, Tue 1st February '11
"Was satisfied with your delivery."
Batenburg, Tue 1st February '11
"I ordered 2 x 6 pack of unusual shot glasses. I was pleasantly surprised at the speed with which my order arrived and I was delighted with the glasses. They were exactly as described. I order a lot online and this is certainly one of the better suppliers I have dealt with, if not the best."
L Geddes, Tue 1st February '11
"Everything ok, product as described and delivery within a few days."
Frank Rattleff, Tue 1st February '11
"Great prices, really quick delivery & good quality items. I will definitely be back & would recommend this company to anyone."
Amanda, Mon 31st January '11
"It was super, quickly, thanks so much! We are happy with your service!"
Jurgita Rimkus, Mon 31st January '11
"I have had a great experience with this site. The pages are clear and easy to browse, the products are displayed well with great descriptions, delivery was well packed and delivered very quickly. I also received a lot of emails to inform the progress of my order. This is a great site that I have recommended to others and I will use this site again. HAPPY SHOPPING I'm sure it will be!!!!!!!!!!"
Nick Manyweathers, Mon 31st January '11
"I was very happy with my order. The goods arrived in quick time and in good order and were exactly as described. Everything was in stock and the website was easy to navigate. Payment method was easy. Would recommend this site. Many thanks."
Mrs Dobson, Mon 31st January '11
"Excellent products that were delivered very promptly. Thanks."
Jenny Whyte, Mon 31st January '11
"Second time I ordered from this site. Stuff arrived quickly, no problem at all. It's all fine."
Arnaud L, Mon 31st January '11

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