Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Prompt delivery, items as advertised."
P Donnelly, Wed 28th October '09
"I recently placed my first order with Drinkstuff and was pleasantly surprised. Not only as it a hassle-free transaction but I received my packageby 09:30 the very next morning, error free. The items are of good quality and as described online. I am about to place my next order! Will definitely recommend Drinkstuff."
Rosalind Regis, Tue 27th October '09
"Not worn costume yet as it's for a do on Friday 30th. However, it arrived very quickly and it looks good. Very pleased. Many thanks!"
Stephen Smith, Tue 27th October '09
"Good quality kit; it will make a good xmas pressie. I am very happy with my purchase."
Alison Hicks, Tue 27th October '09
"I'm delighted with the Jumbo Ice Tray and just what I was looking for. Service very good. Only comment I would make is that the tray cost £9 and the postage £4 so ordering online is much more costly and would prevent me from ordering another one."
drinkstuff says: Thank you for comments Sheena. We are pleased that you are happy with the Jumbo Ice Tray. It is a very popular product. Our postage charges are a flat rate and therefore whatever size or quantity of items you buy, you will be charged the same price for postage. We believe this to be the simplest pricing for our customers considering all the product ranges we sell.
Sheena Lamb, Tue 27th October '09
"Excellent service, fast shipment :)"
Kate, Tue 27th October '09
"Just what I want, thanks!"
Heidy Powell, Mon 26th October '09
"Very pleased with item, well packaged and arrived quickly after ordering, would recommend this site."
Lyn Ray, Mon 26th October '09
"Fast delivery and good product."
Bob Ellis, Mon 26th October '09
M J Glover, Mon 26th October '09
"I received my order for the shot glasses
promptly and they were in good condition and as described. Very pleased."
Siobhan Baines, Mon 26th October '09
"Very quick and reliable service, wine glasses
are fab. Thank you!"
Annette Maher, Mon 26th October '09
"I have dealt with your company before and as always the cards were delivered quickly without any problems. This is a great pack of cards and the four colour deck
went down a treat at our weekly game. Thanks."
Chris, Mon 26th October '09
"Thanks a lot from Italy!"
Mauro, Mon 26th October '09
"Order acknowledged. This was out of stock when I ordered it and I was emailed as soon as it had been dispatched. Courteous and efficient. Packed brilliantly and safely. Would recommend without a doubt."
Samantha Demetriou, Sun 25th October '09
"Excellent service. Fast delivery."
Stuart, Sun 25th October '09
Otiotio Oghenemarho, Sat 24th October '09
"Placed order 9pm Tuesday, delivered 1pm Thursday. Quality products and quality service and website was easy to use. Thanks, will be using again."
Julian Senior, Fri 23rd October '09
"Product was meant to arrive after the weekend on Monday but actually arrived Friday morning, even though I placed the order Thursday afternoon. Great stuff, thanks drinkstuff!!!!"
James Grange, Fri 23rd October '09
"Good quality, reasonable price and delivery in the stated time frame. Would definitely use again."
Helen Wheeler, Thu 22nd October '09
"Ordered traditional dimpled pint glasses
, didn't realise they were made in France which was a shame when I was taking them to an anglophile friend in the US. Otherwise they were fine."
Jane, Wed 21st October '09
"6 cocktail glasses
ordered Thursday evening were delivered intact, with plenty of packaging
, on the following Monday. Very happy with your service!"
Caroline Anderson, Wed 21st October '09
"Sadly I am still not in a situation to give any feedback about the product as the order which was expected to arrive last week is still missing. I appreciate the help provided from the fast response customer service, but unfortunately the problem is not solved. As the situation now is still not looking good either as I can only wait or just spend more money to buy something I have already bought. I understand the limitations of help drinkstuff can provide but I can not say the experience of shopping here in drinkstuff has been a pleasant one."
drinkstuff says: Thank you for your comments Alan. We apologise that you did not receive your parcel straight away. This was sent with Royal Mail. Unfortunately the 14 working day Royal Mail guidelines are something we must adhear to. Now that the 14 working day period has passed we have recitfied this situation.
Cheuk Lun Alan To, Tue 20th October '09
"Fantastic service, really easy to use, great instructions and a very funky website. The only thing was that the hot tub
that I bought, whilst a fantastic product did not come with hardly any guidance on water balancing and chemical usage which could be dangerous."
Helene Hume, Tue 20th October '09
"Great products, great delivery, what more could you ask?"
Yvonne, Tue 20th October '09
"I am extremely pleased with my order for 6 shot glasses
. They arrived by next day's post - I couldn't believe it. I recommend this company to everyone."
Patricia Price, Tue 20th October '09
"Very pleased with the fast delivery service and the packaging. Thank you."
Janet Furse, Tue 20th October '09
"Great service, fast delivery, good prices and well packaged. I would definitely use this website again."
Rob Simpson, Mon 19th October '09
"Ordered 2 cake domes
which arrived within 48 hours. The items were really well packaged, of good quality and the service was impeccable. Highly recommended!"
Chantal Geldard, Sun 18th October '09
"I ordered a set of cocktail glasses online
from DrinkStuff. When they came one glass was broken. I emailed Drinkstuff and a new glass came the next day. Great service!"
Mark Sullivan, Sun 18th October '09
"Quick delivery - well packed items. Everything there that was ordered. Only suggestion would have been if the tracking ref of the courier had been emailed out so I knew what day he was arriving - it was only luck I was in as wasn't aware the items had been despatched. Would order again though! Cheers."
drinkstuff says: Thank you for your comments Gill. When the goods are despatched from our warehouse we send our customers an email. Within this email is a link to access their drinkstuff account where they can track their parcel.
Gill, Sun 18th October '09
"Excellent quality goods. Speed from order to receiving goods was exceptional. This is a great company to deal with."
Miriam Fenner, Sun 18th October '09
"They arrived promptly and safely. They look great!"
Debbie Mitchell, Sat 17th October '09
"Everything arrived well packed and was in perfect shape. Using the items provided showed them to be high quality and much fun. Prices were good too. Excellent."
Katy Sara Culling, Sat 17th October '09
"Quick and safe delivery of items. Bought 2 things for Christmas presents
so will get back to let you know if he likes them or not. I think they're brilliant funny little stockings fillers so fingers crossed he feels the same. Thanks."
Rebecca, Sat 17th October '09
"As always, excellent service, delivery & comms. Will keep using (and abusing lol), thx guys."
Iain Hamilton, Sat 17th October '09
"I had a problem with my stool's gas mechanism - drinkstuff's care and attention was outstanding and the problem was resolved. Thank you!"
Linda Schulz, Thu 15th October '09
"Couldn't ask for more! I will definitely be back, maybe for the hot tub
one day ;-)"
Dave Richards, Thu 15th October '09
"Good service. Fast and efficient. No hassle. Would have no hesitation using again."
Tracey Wright, Thu 15th October '09
"After using cheap plastic chips for home games, I really wanted ones with the professional feel to them (and the clay sound when you bet in the pot). I did a lot of checking on various websites and clay composite chips
ranged drastically in price. The ones I have ordered are great. Case supplied looks to be of a good quality also (have seen some comments re the poor quality of the cases). Not sure what the cards quality is like - but have a few vegas decks
that I use anyway so not an issue. For the number of chips, look and feel of them and the price I don't think you can get any better than this. I don't think my luck will change when playing though..."
Kevin Coll, Wed 14th October '09
"I am extremely pleased with my goods. They were easy to order, the order was processed quickly and efficiently. I recieved email update the next day and was also notified when the order was dispatched. The items arrived very quickly and were very very well packed. Top marks for everything and would not hesitate to re-order more items in the future. Thank you all very much. xx"
Amanda, Wed 14th October '09
"Great company to deal with, really enjoyable experience, will do business with them again in the future."
Jim Laing, Wed 14th October '09
"I found the website by accident as I was trying to foind some cocktail making essentials
for my boyfriend for Christmas. The website was really easy to use and the range of products really helped me to decide what was best. Once I'd placed the order the confirmation came through straightaway and the order arrived a lot quicker than I was expecting. All-round, excellent service!"
Robyn Hammond, Wed 14th October '09
"I ordered the Guiness slippers
for a present and I received them 2 days after placing my order. Thanks. Oh! ...and the present was perfect!!"
Amanda, Tue 13th October '09
"I think that the stuff I bought from here is great. I got some cocktail glasses
and a cocktail shaker
- however I was very upset to find that on its arrival the cocktail shaker was infact broken! If this was not the case then my rating would have been much higher - as it was processed and sent very quickly!"
drinkstuff says: Thank you for your comment Helen. We're sorry that you received a faulty product. Please see our email regarding this matter.
Helen Reid, Tue 13th October '09
"Easy to use website. Fast and efficient service. Products exactly as described and good quality. Well packaged. I will use again and recommend."
Neil Eckersley, Mon 12th October '09
"Excellent bar stools
, comfy, easy to put together and very fast delivery."
Tim Everatt, Mon 12th October '09
"Very happy, quick delivery and well packaged, looks great too."
Jack, Mon 12th October '09
"Very surprised but pleased with the quick delivery of my order."
Derek Pike, Mon 12th October '09
"Great Service. Fantastic product. Very pleased with the glasses
we ordered from you. We will be back to buy some more very soon. Thank you."
Christopher, Mon 12th October '09
"Well packaged, excellent quality. Definitely will do another order for my New Year party
Juan Jose, Sun 11th October '09
"Good material and very quick delivery. Even to France."
Yurgen, Sun 11th October '09
"I am happy with the product. However I do have an issue with the description. I assumed I needed to purchase 3 packs to obtain 3 raka stakas
. I now have more than can fit in my fridge."
drinkstuff says: Thank you for your comments James. We're sorry that you misunderstood the description. This is the first complaint we've had, however we have tweaked the version names to make it more straight forward.
James Smedley, Sat 10th October '09
"Placed a small order with yourselves and received the next day. Fantastic, fast and efficient service. Many thanks."
M McMurdo, Thu 8th October '09
"The product arrived within three days of ordering. We are really pleased with the carafe
, and would happily recommend this company."
Bill Howes, Thu 8th October '09
Susan Temperton, Wed 7th October '09
"What a great website, the site is clear and concise but more to the point that there seems to be a great team backing up the site and products. We've had a few dealings with various members of the team, either when we visited the warehouse (my kids loved that!!) or when we placed goods on back orders. The people we spoke to were friendly, helpful and made it easy to do what we needed to do. Well done, keep up the good work! We'll definitely be back."
Sandra Hinge, Wed 7th October '09
"As a whole I am satisfied with my first experience with Drinkstuff and would recommend buying from them. Customer service is very efficient. I pre-ordered Stella beer glasses
and unfortunately the date they would be in stock kept changing and they got so delayed that my husband only got them 2 months after his birthday :) Anyway, I understand that this was the supplier's fault and the people from customer service did great as they sent me notification every time there were changes in my order status. When my glasses finally arrived in stock, they were of a different design and I got immediately informed about that and given the choice to cancel and get my money back if I didn't like the new design. The delivery was quick and there was nothing broken!"
Ivelina Simeonova, Tue 6th October '09
"Prompt delivery (very quick!) and well packaged. Made a nice silver wedding gift with a bottle of champagne in."
Karen Bettison, Tue 6th October '09
"I ordered these items late on a Tuesday night from Ireland and received them first thing Thursday morning; that has to be a record! All the items were just as they were described. I am extremely pleased with this company and would have no hesitation in recommending them to anybody. The delivery was very reasonable for the amount I got and like I said already, the speed of delivery was incredible. Many thanks, Paul in Dublin."
Paul Turner, Tue 6th October '09
"Drinkstuff replaced a faulty battery, no questions, no arguments, excellent after sales service."
Trisha Bain, Mon 5th October '09
"Great fast service thanks :)"
Pamela, Mon 5th October '09
"Good service and a speedy delivery."
Nigel Bircham - CCS Mclays Ltd, Mon 5th October '09
"Fast delivery, thanks!"
Ian Green, Mon 5th October '09
"Ordered some glasses
for a cocktail party
and everything arrived in one piece withing 48 hours. Brilliant."
Andrew Moody, Sun 4th October '09
"Well since you ask, this was by a ridiculously large margin, the most perfected customer service I have ever experienced; value, speed, communication, all unbeatable. Many thanks!"
Rob Ferris, Sun 4th October '09
"Fast and efficient service, excellent product!"
David Jones, Sat 3rd October '09
"Excellent service, well packaged and will definitely use again and recommend to friends. Thank you!"
Kath Hobbs, Fri 2nd October '09
"Very helpful staff and fast delivery. I have used this firm about 6 times now and always been impressed."
Graham Falconer, Thu 1st October '09
"Very prompt delivery. The glasses
were as described and exceedingly safely packed!"
Yvonna, Tue 29th September '09
"Good product well presented speedy service."
Keith ter Braak, Tue 29th September '09
"Is very useful, easy transaction and quick delivery. Thank you."
Nick Moore, Tue 29th September '09
"Very happy with the service I received. I also spoke to customer service on the phone and they were also very helpful. I would recommend the company to friends."
Susan Phillips, Mon 28th September '09
"Received the Ice Bag Wine Coolers
within 24 hours of ordering, excellent response to order. Very very pleased. Excellent service."
Martin Pomroy, Mon 28th September '09
"Did what they said. Brill!"
Ian Gillies, Sun 27th September '09
"Was really pleased with the quality of your product and the speed of delivery. I did see the sparklers, same quality and same packaging, in Tesco for less than you charged. However, I was pleased with the other items in my order."
drinkstuff says: Thank you for your comments Sue. Unfortunately, despite our best efforts, it is not always possible to match the prices of Tesco.
Sue Fowkes, Sun 27th September '09
"Ordered a Homer Fridge Guard
expecting it to arrive maybe within a week. Item arrived within two days; excellent service! Highly recommended. Would certainly have no problem ordering from you again."
Mr P Bridgland, Sun 27th September '09
"The products I bought seem good value for money and a prompt delivery service was received. Many thanks."
Gary Phillipson, Sat 26th September '09
"I am having a big birthday bash and wanted some spot prizes, for the DJ to give out, in response to music questions. I didn't want any-thing boring so I went on the Drinkstuff website (which I have used once before) and I got lots of great ideas e.g Margaret Thatcher nutcrackers
- how fab is that! They delivered very quickly, I think about 2 days after placing the order, and everything was well packaged. I love this website as I like giving people daft prezzies
as well as serious ones. I know I will on here for my Xmas list."
Eileen Hoyle, Fri 25th September '09
"Very fast service, thanks."
Mrs M Pettitt, Fri 25th September '09
"Fantastic to deal with!! Fantastic products!!"
Fiona Keohane, Thu 24th September '09
"Got a dartboard
for my b/f as he is into darts
also loves JD
. He loves it... well he loves it that much he isn't going to play with it, lol."
Jo, Thu 24th September '09
"Many thanks, will definitely recommend you and use again."
Richard Lardner, Thu 24th September '09
"None worked. A great disappointment as they were bought as a surprise for my grand daughter's birthday."
drinkstuff says: Thank you for your comments Terry. It appears you have received a faulty pack. Please see our email regarding this matter.
Terry Williams, Wed 23rd September '09
"Good price...fast delivery...lovely marble wine cooler
Lynne Eshelby, Tue 22nd September '09
"Order received quicker than I expected! Great quality products! I don't have a single complaint, very impressed!"
Elish Sheridan, Tue 22nd September '09
"A very good service and very quick!"
John Jones, Mon 21st September '09
"Very pleased with items and service thank you."
John Bradshaw, Mon 21st September '09
"All extremely prompt and reliable."
Gemma, Mon 21st September '09
"Hi! Looking at the photo for the clapper board, there are 3 rivets (or screws etc) and a metal plate securing the moving arm. However, the delivered clapper board is secured by a single light weight pin (no metal bracket) which has already failed. I believe that the picture and product are distinctly different and given that I ordered your product based on the hinge in the picture, I am very disappointed. I have rated a 2 (rather than a 1) based on the prompt efficient delivery and the very helpful service which I recieved when I telephoned to ask to add a second clapperboard to my original order prior to dispatch."
drinkstuff says: Thank you for your comments Robert. We're sorry that you received a different clapper board to the one illustrated on our website. It appears as though our suppliers have not informed us of the change in design since the images shown were all taken in house. We will update the product as soon as new stock comes in. Please see our email regarding this matter.
Robert Fenton-Stone, Mon 21st September '09
"Items came very quickly and efficiently. The bar caddy
is really good. We are especially pleased with the Titanic ice tray
. We bought a cap catcher
in black but we are not quite sure how to use it, but other than that, all great."
drinkstuff says: Thank you for your comments Melissa. The cap catcher must be fixed to a wall to operate. Then, simply remove the bottle cap as demonstrated on the website. Best of luck! If you have any further problems, do not hesitate to call our customer services team.
Melissa Wyllie, Mon 21st September '09
"Excellent service. Quick and efficient. Recieved within 3 days of ordering."
Sian Jones, Sun 20th September '09
"Very fast delivery, product as ordered, product as described, excellent quality, durable."
Andrea Agarwal, Fri 18th September '09
"Brilliant service and on time delivery. Only thing was I wanted a gift tag to attach to the gift wrapped item but I wasn't provided with one. Not the end of the world."
drinkstuff says: Thank you for your comments Katelyn. We're sorry you received your gift wrapped item without a tag. This was an error. Please see our email regarding this matter.
Katelyn Dunbar, Thu 17th September '09
"Our branded Guinness drinks chiller
is now purring nicely down in our house in France keeping the beers nice and cool!"
Pauline Burnett-Dick, Wed 16th September '09
"I bought this as a birthday present for my boyfriend and he absolutely loved it! It does look so strange and your eyes are just drawn to it. The description is exactly what is says on the tin."
Esti, Tue 15th September '09
"Easy to order and delivery excellent; under 24hrs. The Sparklers
themselves were difficult to light and only lasted a very few seconds. We used them to light up the puddings for a ball but they had gone out before they got to the tables!"
Charlotte Budd, Tue 15th September '09
is a beautiful light at a great price. It arrived within two days in excellent packaging. Top notch service from Drinkstuff.com! :)"
Simon Betts, Tue 15th September '09
"A great item and delivered quickly. I would recommend highly."
Heather Elizabeth Acton, Tue 15th September '09
"Good products, all quantities correct, arrived promptly; thus good service."
Robert Charnock, Tue 15th September '09