Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"I have already sent you an email concerning the fact that the advert described the goods as 29cl when in actual fact they are only 25cl and the reply was that it would be looked into."
Hi Gary, sorry that you feel that you were mislead with your product. The Irish Coffee Glasses
have been one of our biggest sellers over the Christmas period and we have not received any other complaints.
We have measured a few of the glasses from different boxes and each time they are 29cl, and the box they are packaged in also states that they are 29cl. We can't work out how your glasses could only be 25cl.
G.White, Wed 20th January '10
"Very good :)))) Excellent service ! Really quick delivery. I would buy here again!"
Agnieszka Ziola, Wed 20th January '10
"Great service, my only slight criticism would be that the packaging for a tiny bottle was a huge box! Needless to say, in these times of recycling and a smaller package would have been more appropriate."
Samantha Claire Jones, Wed 20th January '10
"One glass broke in transit and a replacement was offered immediately, no questions asked. Thank you Drinkstuff! The packaging held the glasses well, but some wadding between might have protected against this breakage. We have now placed two orders for glasses and the second ones arrived intact."
Jane Kiel, Wed 20th January '10
"When our bar stool became faulty - the gas canister no longer allowed it to go up and down - Drinkstuff had no hesitation in sending out a replacement. Emma was particularly helpful and her customer service was excellent."
Bridget Freer, Wed 20th January '10
"It was within the time limit and arrived in perfect condition. Very good service :)"
Simone, Wed 20th January '10
"Could not be happier with both the transaction and the quality of goods. I ordered online in the afternoon, I paid with PayPal - and received my beautiful glasses the next morning. The packaging was outstanding. Brilliant!"
Karen, Wed 20th January '10
"Excellent service, really quick delivery. The products are amazing, was really excited to use the Soda Stream
we bought as I hadn't since being a child. The fast efficient service helped to do just that."
Nikki Williams, Wed 20th January '10
"I'm really pleased with the quality of Irish Coffee Glasses
I purchased from you. The whole transaction was very fast even with loads of ice and snow that could have effected delivery, didn't!! Thank you."
Karen Goddard, Tue 19th January '10
"Great service. My husband was delighted with his present too."
Catherine Eakin, Tue 19th January '10
"I would buy here again!! Quick delivery and good stuff!!"
John Maclean, Tue 19th January '10
"Bought Soda Stream
concentrates very reasonable priced, delivered on time, no problems. Will use this site again."
Helen Crichton, Tue 19th January '10
"Bought 4 Z Stem Martini Glasses
for my sister-in-law and when she opened them on Christmas day, sadly, 2 were broken however, Drinkstuff were fab and sent 2 more immediately after I contacted them and did not request that I send the 2 broken ones back, just advised me to get rid of the broken products safely. The glasses are reguraly used and I am very pleased with Drinkstuff, as always!!"
Bethan Wigg, Tue 19th January '10
"Order was received without delay despite the snow. Thanks for a very quick and efficient service."
Mrs Ross, Tue 19th January '10
"I was a bit hesitant at first to place an order but I did the right thing! I would recommend this site to everyone I know. The order came just 3 days after I got the confirmation that the package was dispatched. Thanks for this professional service."
Dadi, Tue 19th January '10
"Ordered on 1st January using standard delivery, which naturally coincided with the arrival of the snow. Having said that, the jug
was duly delivered once the courier was able to get out and about and the result was one very happy sister. The jug was to replace one she broke on New Year's Eve and to which she was very attached! Well done Drinkstuff & the couriers."
Sue Mantle, Mon 18th January '10
"Easy to order, quick delivery and the product is exactly what I wanted."
Nick Harvey, Mon 18th January '10
"The order was well served and came promptly - however there was a slight flaw on one of the glasses that I think we wouldn't have got if we'd got them in a shop - as we would have checked them and not chosen one of the glasses. It's very small so we decided not to send them back (mainly due to the hassle) - but it would be good if packers could check glasses thoroughly."
Thank you for your comments Judy. With the LSA Freya Champagne Flutes
that you ordered, each glass is wrapped indivudually in tissue paper, so it would be very time consuming for our warehouse to check every glassware order we receive.
If you ever find a fault with a product you order, you are welcome to contact our Customer Services team
and we will attempt to resolve the issue for you.
Judy Wilson, Sun 17th January '10
"Easy site to navigate, order process very straightforward & goods came intact, as expected and in good time - what more could I want!! Many thanks."
Mrs Susan A Eagle, Sun 17th January '10
"Very pleased with product and service. Thank you for prompt delivery."
Annemarie White, Sun 17th January '10
"I ordered the Z Stem Margarita Glasses
for my sister in law (who loves margaritas) for a special Christmas Eve celebration. They were dispatched at once and arrived on December 4th, in lightning quick time!!! The party was a great success and the Z Stem Glasses
were centre stage!! I would order from Drinkstuff again any time. They were also very courteous and helpful which was the icing on the cake, especially Chris from customer service."
Michelle Williams, Sat 16th January '10
"Your service is great. Wonderful site with orders dispatched promptly. The 25ml spirits measure sets
and Jack Daniels glasses
are great value. I also ordered 1 pint traditional beer tankards
from your site, through Amazon and these were fantastic value. I could not find these anywhere near your prices, anywhere else. I highly reccomend your company and will certainly order from you again. Many thanks."
John Trueman, Tue 12th January '10
"Goods arrived in Jersey safely and pretty quickly too. Happy to recommend."
Jon Marshall, Tue 12th January '10
"One of the glasses I ordered had to be replaced. Drinkstuff were fab! I got a replacement in few days without any quibble. I will definitely use your service again and will highly recommend you."
Nikki Davies, Tue 12th January '10
Emma Jones, Tue 12th January '10
"I was very impressed not only with the quick delivery of my order but also with the way customer service dealt with my query about a glass that arrived cracked. The product was replaced within a couple of days at no extra cost and with no quibbles. Fantastic service, thank you."
Georgina Wagstaff, Tue 12th January '10
"Fantastic service, very speedy delivery. Only negative I had was the packaging was absolutely massive for four small items!"
G. Esmond, Tue 12th January '10
"Unfortunately the clock I ordered in time for a party was faulty, I must say that when I phoned the customer service was good and they arranged for another to be sent out the next working day. Unfortunately this was too late for the party which was a pain. It would have been a good idea to put a battery in and test clock worked before sending out to customer perhaps."
drinkstuff says: Thank you for your comments Natalie. As we process hundreds of orders every day, we can't test every battery operated product that we send out. Unfortunately there is sometimes the occasional faulty product that slips through the net.
Natalie Manning, Tue 12th January '10
"Only one problem and that was one of the glasses was chipped and so I had to through it away but I only needed 4 so it was OK."
Thanks for your comments Viv. Sorry that you've had a chipped glass. We welcome customers to make us aware of any damages or faulty products, see our Returns page
for more details.
Viv Waters, Tue 12th January '10
"Amazingly speedy service."
John Partridge, Tue 12th January '10
"Very good service, prompt delivery. I ordered through the web but needed to talk to someone who was very helpful at the end of the telephone. Products exactly as described and expected. All round good experience which I would recommend to others."
John Abbott, Tue 12th January '10
"Excellent service as usual, well packaged and very quick delivery. Thank you."
Debi, Tue 12th January '10
"Efficient and accurate service; product exactly as described - would certainly shop again."
Norma Clayton, Mon 11th January '10
"I ordered products over the Christmas period and they arrived promptly and correct goods."
Paul Relton, Mon 11th January '10
"Ordered last minute for a New Year party. Order arrived the next day (New Year's Eve) and all products (particularly the Chopa Ice Crusher
) are fantastic. I will definitely be ordering again - first class service!"
Lou, Mon 11th January '10
"Great website, quality products, competitive prices. Couldn't believe it when all this wonderfulness was then topped off with a next day delivery service! Made for a really fab new year party that my liver is still trying to recover from!"
Lucy, Mon 11th January '10
"I'm really satisfied is of the website that of your consignment! The product that I've received satisfies my demands and the delivery you has been very fast. Thanks, I think about using that service and website again, as soon as possible. Goodbye, and happy new year!"
Bernardo Caterino, Mon 11th January '10
"Whilst pleased with all aspects of the service provided including delivery and ease of website use, the product itself was disappointing. Within 5 minutes of use on the first time the handle of the ice crusher had fallen off, and whilst it is still usable now the rest of the handle is now coming loose. As it was only £10 I wasn't expecting fantastic quality, but to break within 5 minutes would suggest a fairly poor design/standard of construction. Other than this the other products ordered were great, and the standard of service was excellent!"
drinkstuff says: We're sorry that you've had these problems with your ice crusher James. We encourage any issues such as this to be reported to us, if we have received a faulty batch then we can make the manufacturers aware.
James Roberts, Mon 11th January '10
"Excellent service, good value product."
S Toomer, Mon 11th January '10
"The Ugly Bag
was just what it said and was well received at the New Year's Eve masked ball. Great service from you for speedy delivery in the 'dead week' between Christmas and New Year."
Karen, Mon 11th January '10
"First time customer and very impressed with the service and the quality of the goods. Will definitely be using Drinkstuff again."
Sue Mantle, Mon 11th January '10
"Very good for everything."
Michele Bia, Sun 10th January '10
"Very professional, fast and managed to give as small Christmas tree present will use again when I have time to browse."
Graham Lawrence, Sun 10th January '10
"Very quick, safely packaged, no problems."
Daniel P, Fri 8th January '10
"Brilliant delivery just before Christmas - couldn't have asked for better."
Russell Batt, Fri 8th January '10
"Fast and efficient service - would gladly use again. Thanks."
P Hegarty, Fri 8th January '10
"Excellent service, had a problem with part of my order arriving broken, but it was very quickly and efficiently resolved - would definitely use again and recommend to others."
Sue Roberts, Thu 7th January '10
"I ordered four Traditional Glass Pint Tankards, I am not only delighted by them but so was my partner whose christmas present it was. They are really nice, solid glass, lovely to hold and we used them over the festive period to serve up mulled wine and fruit juice. With the size of them they were great to warm cold fingers. They really helped make the occasion special. Sadly one of broke in the post. I would like to thank you so much for sending a replacement, they arrived safely and on time. I also feel that I should complement your customer services. One of my tankards broke in the post and I had a fast, considerate reply and much to my suprise the replacement arrived in time for christmas. Which considering it was the week itself shows how prompt your service is. I couldn't be happier. Thank you so much."
Helen Henderson, Thu 7th January '10
"I was really pleased with the quality of the glasses
I bought as they were a present for my Dad, and and the speed at which they arrived here just before christmas. I will definietly be ordering from here again."
Amy Mottram, Thu 7th January '10
"Contact made via email to customer services and response received and correct item dispatched immediately."
Andrea Edwards, Wed 6th January '10
"A late Christmas order was speedily and efficiently handled. Easy to use web site. Parcel well packaged. I would recommend the company and site."
Janet Miles, Wed 6th January '10
"Great job all round - communication, packaging, delivery and goods all excellent. Highly recommended and will definitely use again."
Phil Pomeroy, Wed 6th January '10
"Goods arrived next day, all products excellent quality and were severely tested during a New Years Day party! Great service, I will be back."
Gary Skilling, Wed 6th January '10
just what we expected and despatched with very quick, efficient service complete with good comunications."
Paul Norris, Tue 5th January '10
"Arrived late but that was to be expexcted because of the weather. They are beautiful a reminder of our last holiday in America. Perfect match. I never thought we would be able to find them. Packed very well too. Thankyou."
drinkstuff says: Sorry that your parcel was late Anthony, like you say, the weather did cause some trouble across the country. We're pleased that you received it in good condition.
Anthony Clarke, Tue 5th January '10
"Product dispatched propmptly and was delivered as promised on the next working day. I ordered on the 23rd December 2009 and the order was delivered as promised on Christmas Eve. The DVD was used to host our own Race Night
on New Years Eve, the occassion was a great success and the DVD was as advertised. Well worth the money and thankyou Drinkstuff for supplying as advertised. Will definately use your site again and would recommend to friends."
Andy Jackson, Tue 5th January '10
"Extremely efficient, products arrived next day! Would definitely visit this site again for other products."
Maxine Willden, Tue 5th January '10
"Thank you very much. Delivery was on time and had great fun playing with this item
Michelle Dick, Tue 5th January '10
"Very fast delivery and nice person thanks ==+"
Alan, Tue 5th January '10
"Hi, I noticed on your website your last time for delivery was 4.30 on the 23rd of Decemeber - sceptically I called at 4pm and ordered - and at 11am on the 24th the goods arrived! Thank you for this outstanding service, I am very impressed and will definately use your company in the futre!!!"
Paul Gregory, Tue 5th January '10
"I ordered and recieved my goods the next day, was during the busy Xmas period. Very well packaged in strong box, items were all as described and excellent quality. Will be using the site again! Thanks."
Kim, Tue 5th January '10
"If I had the money I would buy everything on this site. I love it. Every time I'm on here I find something I want. You guys are great, Oh.. the Pussy energy drink
and the Quaffer
shots went down a treat a my New Years Party. Keep it up Drinkstuff."
Dean Harvey, Tue 5th January '10
"Excellent. Ordered on Monday, arrived Tuesday lunchtime. First class service. Will use again."
Simon Crinage, Tue 5th January '10
"I ordered some items for guaranteed next day delivery on 23 December, but the item was not delivered until 29 December, by which time it was too late. I then cancelled the item and refused delivery, but it was delivered again the next day. I realise from the tracking that the fact that this was not delivered on time and the erroneous redelivery was the fault of the couriers and not Drinkstuff.com. Your customer service department have been good throughout."
drinkstuff says: Sorry that you have had these issues with your order Ashley. As you are now aware, we have arranged for a pick up of your goods and you will receive a full refund for your troubles.
Ashley Adams, Tue 5th January '10
"Ordered one day and arrived the next. Absolutely an A1 service."
John Marriott, Tue 5th January '10
"Purchased Chrome poker chips
set as christmas present for my husband. He, and all his poker buddies, think they're deadly!! Different from the usual chips, heavier and more professional looking. Quick delivery also. Cheers."
Jenny, Mon 4th January '10
"Brilliant service. Thank you."
Lorna Pollard, Mon 4th January '10
"Thank you for Sodastream and Taste Sample pack
. Delivered on time and excellent condition. Packed well & protected. Your carrier you used was brilliant and re-delivered the following day, in time for Xmas present for my daughter, as I missed him on the stated delivery date. Phew. Excellent service & price. I will use your site again and recommend you to friends. Happy New Year."
Mark Honeywood, Mon 4th January '10
"Very quick delivery, lovely gift
Denise Butcher, Mon 4th January '10
"I've always judged a company by what happens when things go wrong. Customer service etc. I only recieved half my order by mistake. A quick phone call and things were sorted immediately. I got the rest of my order the next day. I would defintily reccomend this company and will be keeping it in my favorites for xmas presents next year."
Brian, Mon 4th January '10
"I love everything about this site. Quick and easy to find what you need, and great for gift suggestions. Will most definately be purchasing from Drinkstuff.com in the very near future."
Karla Thomas, Mon 4th January '10
"Prompt delivery and well informed as to what's happening from order to delivery."
Kate Allamby, Mon 4th January '10
"Christmas shopping left to last minute, excellent service, quick delivery and easy to use website. Will definitely use again!"
Vikki Whitaker, Mon 4th January '10
"Very prompt delivery
and good quality items."
Susan Smith, Mon 4th January '10
"I ordered a brandy warmer
last minute for my Dad who is impossible to buy for, I was delighted when it turned up on Xmas Eve (I didn't think it would arrive in time for Xmas) so thanks, he was really pleased with his gift."
Karen Broughton, Mon 4th January '10
"Product was well protected and packaged, arrived on time and in good condition. Good value for money and I would not hesitate to use Drinkstuff again."
Adrian Clarke, Mon 4th January '10
"The coconut cream came within 3 days as stated and was very well packaged. The coconut cream makes excellent Pina Coladas!"
Lindsey Punton, Mon 4th January '10
"I was called by a customer representative to be told the last remaining item I ordered was in stock, but was brokwn. I was pleased to have been given the option to cancel order or wait for new stock (which I did). Luckily, this stocking filler pressie arrived in the afternoon before leaving for Christmas, so I was nearly disappointed, but not quite."
drinkstuff says: Thanks for your comment Chris. Unfortunately there can always be unforseen stock issues such as this. We always make sure to make customers fully aware of their situation and never assume what is wanted.
Chris Bickle, Mon 4th January '10
"Very satisfied with assistance. The guys bent over backwards to assist me. Will definitely use again when opportunity arises."
John Montague, Mon 4th January '10
"Excellent service and delivery, able to track my order from work online."
Allison O'Neill, Mon 4th January '10
"I ordered several items before christmas and I have been very impressed with your company. All orders have been despatched very swiftly and the packaging has been excellent, well done to your despatch team. I was worried about receiveing glass items, however they arrived all intact. Thank you."
Deb Clark, Mon 4th January '10
"Absolutely loved my fab wine glases
, slightly disappointed with Quaffer
glasses as didnt think they would be plastic but as I'm an adult I know why there are! Thank you."
Janice Reilly, Sun 3rd January '10
"Everything I ordered online arrived very quickly and is excellent value and quality. I will certainly use your company again. Thanks."
Linda Cooper, Sun 3rd January '10
"Exactly what i ordered delivered very quickly. Will use again."
Matt, Sun 3rd January '10
"Very good service with goods arriving on time during the busy week before christmas. The cocktail making equipment
was very good quality and certainly made for an enjoyable family gathering on Boxing day!!! I'm already planning for next year and will most certainly be using Drinkstuff again. Overall I give - 10/10"
Ian Hindley, Sun 3rd January '10
"Excellent service got them
the next day, wonderful, and packed so beautifully thanks again."
Lynne Phillips, Sun 3rd January '10
"Great products! Arrived in a very tight pre-Christmas deadline! Hours of fun for recipients! Many Thanks! Keep up the good work!"
Hazell Hamnett, Sun 3rd January '10
"Very fast delivery, excellent service."
Iain Scott, Sun 3rd January '10
"Delivery service was very speedy, goods arrived as described. Left at alternative address as I was not home at the time."
Liz Knight, Sun 3rd January '10
"Great gift! Arrived within 2 days of ordering, just in time for xmas! Fab online store. Well recommended! Thanks! HAPPY NEW YEAR! Vonnie x"
Yvonne Swain, Sun 3rd January '10
"Ordered just before christmas and delivered in time for christmas, I can only say I was delighted, it was first class service."
Jean Hampshire, Sun 3rd January '10
"The martini glasses were great. Packaging was great, only issue is the cocktail shaker leaks and can't really be used for mixing but I would definitely order from here again. Interested in some other cocktail glasses real soon."
Thank you for your comments, if you ever have issues with any products you buy from us, just call our customer services
team and they will be happy to help.
M O, Sun 3rd January '10
"Excellent service really fast and efficient, the glasses
were a gift and had been looking for them for a while. Really pleased will definatley uses Drinkstuff again. xx"
Sally Sanderson, Sun 3rd January '10
"Excellent service. Shot glasses
were excellent and as described. Ordering was easy. Goods arrived in 2 days. Well packaged. Would use site again and recommend. Thank you."
S Boyle, Sun 3rd January '10
"I bought this Port sipper and decanter set
for my parents for Christmas. They had never seen anything like it, despite being port lovers. Drinkstuff gift wrapped
the item for me to a very high standard and it made my other gifts that I had wrapped look like a child had done them! hehe. I will certainly use Drinkstuff again as the delivery and customer service is the best on the Internet bar none."
Ryan, Sun 3rd January '10
"Excellent service. Prompt delivery."
G Carson, Sun 3rd January '10
"I received the product
in time but one of the items were wrong and instead of mojito glasses shot glasses were given. The packaging was also a bit of a mess and not really something you can give as a gift."
Thank you for your comments Baljit. We're sorry that you had troubles with your order, we hope you were satisfied with the correct resent glasses that you received after reporting your problem.
As the description of the Mojito Cocktail Kit
states, the set is not packaged as a set, but is a compilation of our other products.
Baljit Kanda, Sun 3rd January '10
"Sxcellent service, speedy delivery."
Janet Woolf, Sun 3rd January '10
"For what these guys sell, all of these products can be found, often cheaper, at plenty of other online retailers. And at least with those other retailers you know when you leave a product review you're leaving it for the benefit of other customers, not for them to counter your review without rebuttal - nice for a company to be so biased in countering its own customer's views! Will not waste any time on these people again."
drinkstuff says: Thanks for your comments Aaron, sorry that you feel this way. We stand by every product that we sell and if a customer is disappointed with a product they have bought from us, we reply to their comments, which is better than ignoring a customer's concerns.
We always welcome price match opportunities with other companies, so if you find a product cheaper elsewhere, just let us know. Regarding the Gummy Bears that you purchased, these were sold at the same price as our competitors, and you even used a money off code to get a cheaper price.
We continually monitor competitor prices to ensure we can give competitive pricing to our customers.
Aaron Howe, Sun 3rd January '10