Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Good service and fast delivery. Delivery costs are bit expensive..."
drinkstuff says: Many thanks for your comments Luciana. We subsidise all our delivery costs to offer our customers the best possible prices for all delivery options.
Luciana, Wed 12th May '10
"The service given was very efficient and the glasses I bought are beautiful!!! Excellent service."
Lynsey Best, Tue 11th May '10
"I am very impressed with the Lay Z Spa
. It is great fun for all the family and very easy to use. I am also impressed at how efficient your company was in despatching this item to me. I would definitely recommend the product and would buy from your company again. Well done!"
Darren Costello, Mon 10th May '10
"Hi, very good and fast service. Was amazed by how quick they delivered. The items were exactly how I hoped. I'll definitely buy form here again. And I can give them high recommendations. Regards Rikke"
Rikke, Mon 10th May '10
"Very good price, speedy response and quick delivery."
Billy Pitt, Mon 10th May '10
"Very quick delivery. I ordered one case of 100 glasses but received 1 pack of 5 instead, but I called as soon as item was received and the staff were extremely helpful and apologetic. The order was rectified immediately and the correct number were delivered the next day. Therefore, no problems and will definitely shop with Drinkstuff again."
Lorraine Bonner, Mon 10th May '10
"I was very impressed with the delivery service. My order was given a delivery time slot and arrived on time the next day."
Ms. K. Fyfe, Mon 10th May '10
"Excellent service and delivery, quicker than we thought it would be seeing as we did not take up urgent delivery. Keep up the service and we will use you again when required. Thank you."
R Spackman, Sun 9th May '10
"Excellent product and very quick delivery. Postage a little excessive for the weight of the product but overall very pleased."
Chris Billington, Sun 9th May '10
"Really fast delivery, goods exactly as ordered, helped the party go with a bang!"
Julie Bacon, Sun 9th May '10
"I am writing this feedback just because you sent me e-mail with request my opinion. I am really disappointed, because product which received is damaged, and looks differently than on your website. I have thought about return, but it's not the point to contend, too many thinks to do with that, finally there are just 15 pounds... At least delivery was fine."
We're sorry that you've had problems with your order Paulina. You are more than welcome to discuss any issues you have with our customer services
team. We allow a 3 working day window for customers to report any damaged items.
Paulina, Sun 9th May '10
"Great service, quick delivery, good quality at an excellent price. I will certainly shop with Drinkstuff again."
Jeremy Smith, Sun 9th May '10
"Can't fault them, top service!"
AJM Plumbing & Heating Ltd, Sat 8th May '10
"Hi, Drinkstuff is very pro company, shipping is very fast, any bad comments on the stuff. All is pleasure with this company when you have to order. Thanks and keep going on this good work. Kind regards."
Greg, Thu 6th May '10
"Have had a great experience and will be back again. Staff are extremely professional, helpful and polite and respond promptly to enquiries. I will recommend the service to others. Drinkstuff was recommended to me (word of mouth) and I can see why."
Tesse Akpeki, Thu 6th May '10
"Nice product, good price, quick delivery - what more can you ask?"
D Wood, Tue 4th May '10
"Great product and lots of fun. Delivery was very quick. Very happy with the Lay Z Spa
Lee Davies, Tue 4th May '10
"The order arrived at work on the day it was supposed to and was really well wrapped. I love the champagne coupes
and the bucket looked better in real life. Thank you."
Julie, Mon 3rd May '10
"I loved the shot glasses, a little bit different and perfect for the hen do we needed them for as we personalised them. Have already recommended you to at least two people who are organising hen nights and seen the glasses to do the same thing!"
Naomi Lee, Mon 3rd May '10
"Thanks again for the speedy delivery of my coffee pot. Very pleased with it. I've tried it out and it works perfect, keeping my coffee hot up to 5 hours. Well pleased and great value for money. Thanks again, John Croft."
John Croft, Mon 3rd May '10
"Fabulous quick service-ordered the novelty sunglasses
for a 21st Birthday party and they were the stars of the photographs:)"
Dawni, Sun 2nd May '10
"Excellent and efficient fast service. Delighted with the product - even better than I had hoped."
S.Stirling, Sun 2nd May '10
"Delighted with purchase. Great communication and amazing delivery. Item delivered spot on the time stated. Brilliant. Highly recommend this company."
Janet Giles, Thu 29th April '10
"My Orbit Ice Crusher
is perfect. It breaks the ice just the way I want it :0) and excellent service from Drinkstuff. My tray was broken when I received my OIC, wrote customer service
and received a mail the day after, with information about a new tray was posted immediately. Thanks :0))"
Leon Frandsen, Thu 29th April '10
"Very quick delivery and the product was just what I ordered."
Robinson, Thu 29th April '10
"Quick efficient service and item of excellent quality, reasonable price and arrived well protected! Will definitely be using Drinkstuff.com again in the future!"
FluffMyFlamingo, Wed 28th April '10
"Thank you. It was a gift for a hard to buy for person. He seemed happy."
Emily Crane, Wed 28th April '10
"Great service and delivery. My daughter was delighted with the product (Cocktail Starter Pack
) as she has just done a cocktail course at college."
Charles Winn, Wed 28th April '10
"Straight forward ordering was followed by swift delivery but one of the glasses had slipped in its box and had a chip in it. I telephoned and was quickly answered and a replacement was sent. Very helpful people and unusually friendly and efficient service, compared to what you normally get these days! Thank you."
Amanda Newton, Wed 28th April '10
Kath, Tue 27th April '10
"Easy website, secure payments and quick delivery."
Jane Smith, Tue 27th April '10
"I purchased my Lay Z Spa XL
, it arrived as promised and my husband had it up and running that evening with no problems. Great buy, kids love it, good size, better than the round version, worth the extra money. Drinkstuff I would order from again without hesitation. Get shopping."
Morag, Mon 26th April '10
"Very impressed with the service, product and even the gift wrapping
Jo Tear, Mon 26th April '10
"Excellent, speedy delivery and very happy with products, would recommend."
Stephen Murphy, Mon 26th April '10
"I have to say that I was very impressed with the service I got from my order. It was my first time I have ever ordered something on the internet and feel I will use your company again. Thank you."
Janine Lynn, Sun 25th April '10
"Goods were delivered promptly and as stated. Goods were exactly as described."
Jane Devlin, Sun 25th April '10
"Good prices and item arrived quicker than expected. Very pleased."
Rachael Pugh, Sun 25th April '10
"Really really good and efficient, I recommend to everybody."
Pedro Tomas, Sun 25th April '10
"I have now ordered 4 of these lovely carafes
as they have always been very well received as presents. The two in this order arrived promptly and love the fact that they use a courier who give a 2 hour time window rather than having you wait in all day. Unfortunately a cup in each box was broken but a quick phone call to a friendly young man in customer services meant 2 new ones were sent out in the post and received within 2 working days. Great service and will certainly order from again."
Lisa Fisher, Sat 24th April '10
"I have been dealing with you for some time now and just wanted to say what great service and excellent choice of products you provide. Even when we were in the throws of that dreadful Winter (how did we get through that) you continued to give a fantastic service. Thanks and look forward to many more happy and entertaining purchases. Cheers!"
Steve E, Thu 22nd April '10
"Just what we were after! Thanks."
J FLetcher, Wed 21st April '10
"Site user friendly! Product basic but everything I need for making Cocktails (although a juicer would have been good). Delivery charge to Northern Ireland a bit silly as Northern Ireland is part of the UK but overall happy enough."
drinkstuff says: Many thanks for your comments Maureen. Unfortunately as products going to Northern Ireland require overseas shipping, delivery does cost more. We always try to subsidise delivery costs where possible to offer our customers the best possible prices.
Mrs Maureen Stewart, Wed 21st April '10
"Fast delivery, reasonable price; as described. A pleasure to deal with. Thank you."
Deb French, Tue 20th April '10
"I ordered some Stainless Steel Waiters' trays
needed urgently for later in the week. They are great quality, were well packed to avoid damage and delivered, not just on the right day but within a pre-advised 1 hour time slot. Well done to all involved."
Clement Solis, Tue 20th April '10
"Went out their way to help, very helpful, thank you."
Johan Moncur, Tue 20th April '10
"Great service and very good product will certainly buy from you again."
Pearl Robinson, Tue 20th April '10
"Everything went as you said, info first rate."
Peter Smith, Mon 19th April '10
"Very impressed with the service and the communication, not hugely impressed with the dispenser though! It mostly does what it says on the box but it drips from the tap constantly. The keg was cold and I opened and closed the 'new tap' 10 times as advised to help with the seal. I'm aware that it is new and it may take time but I just feel that it shouldn't have to, it should work from new."
drinkstuff says: Thank you for taking the time to leave a comment Paul. We can advise that the way the Chambrer Beer Dispenser is designed it does require resitting of the seal by means of using the tap several times, similar to breaks on a new car. This is a generic property of the product, and while frustrating, is easily resolvable.
Paul, Mon 19th April '10
Elizabeth Dodd, Mon 19th April '10
"Super speed shipping and super products.... the best."
Leonardo Leuci, Mon 19th April '10
"Slightly over packaged, but preferable to it being damage in transit!"
R Gray, Mon 19th April '10
"Everything arrived perfectly and quickly. Definitely gonna order soon. I have my eye on the ice crusher
and some tumbler glasses
next. Bring on summer and its glorious cocktail."
Venisha, Mon 19th April '10
"Very quick delivery. Only just used product as it was a Barbeque (Grilletto Son of Hibachi
) bought as Christmas present. Had a hitch with it, and was dealt with very well. It might be worth advising customers that although it says on box use briquettes, this barby works much better with charcoal. As we found briquets took ages to light and it is supposed to be ready in 10 mins. With charcoal it works perfectly. Would definitely buy from you again, was dealt with very politely when I phoned with lighting problem. I think it was Emma who said to call again if we still had any issues. But all was resolved. Thank you very much. The barby is excellent."
Jane Martin, Mon 19th April '10
"Hi All the buy process ok. Buy, check invoice status, tracking the delivery... Thanks a lot."
Luis Arjona, Mon 19th April '10
"Everything was entirely satisfactory."
John Mclaughlin, Mon 19th April '10
"I always judge a company on how they deal with problems and Drinkstuff.com dealt with mine exceptionally. Ordered over the Easter weekend and need my delivery ASAP for a stag do the following week. I forgot it was Easter and one e-mail to the team and I was sorted. Top customer service. Cheers."
John Seabourn, Sun 18th April '10
"I have purchased items for our hot tub
from this site a number of times, and always received the items in quick time and in excellent condition."
Mrs Venetia Knight, Sun 18th April '10
"1 broken glass in a set of 4 replaced with no fuss. In this day and age where companies aren't all too keep on customer satisfaction once the order has been placed, Chris Cook from Customer Services first of all showed an interest, and then, as mentioned, with no fuss, arranged a replacement to be sent out - keeping me informed all the way. As the title says - Drinkstuff = top shop."
Rob, Fri 16th April '10
"Excellent service. You had what I wanted and delivered the same with speedy efficiency. Thank you."
Mrs M Stockwell, Fri 16th April '10
"All sound - no worries at all."
Jamie Smalley, Wed 14th April '10
"Good solid bar. Lived up to the description. The customer service was also good. I would use again."
James Logan, Wed 14th April '10
"Great product and fast speedy delivery!"
Kristy Hogan, Wed 14th April '10
"Thanks very much, order was well packaged, items were perfect."
Gordon Mackenzie, Tue 13th April '10
"First class service and quality."
Stuart, Sun 11th April '10
"Excellent service once again, delivered very quickly, good communications throughout. Highly recommended. I will be dealing with you again in the near future."
Mary Duffin, Sun 11th April '10
"Excellent to deal with, quick & easy to order, delivered on time. Will most certainly deal with again."
John Hodgson, Sun 11th April '10
"What can I say except "Superb". The quality of the bar stools
is fantastic and the delivery was very fast and on time. Thanks Guys, a big thumbs up from me."
Bill Cookson, Sat 10th April '10
"Thanks for my order, it was just what I was looking for. x"
Mr, Mrs C Macphail, Sat 10th April '10
"Delivered on time and when they said it would arrive. Can't say better than that!"
Julie Donaldson, Sat 10th April '10
"Highly recommended company. Cannot fault their customer service in any way. Tony handled my order for cinema seating
from beginning to end and delivered and installed the chairs for me personally. This is how customer service should be! Buy here with confidence."
Keith Barnes, Sat 10th April '10
"Very quick delivery and impressively wrapped safely for shipping."
Louise, Fri 9th April '10
"You're doing things right. Good site design - all the important stuff is obvious. Big clear search box. Prominent phone number, which is rare and lovely. Current location and shopping cart highlighted in orange. Everything navigable as well as searchable. (The right hand sidebar is kind of overwhelming, though. It sort of shouts at you while the rest of the site talks politely. Don't like that so much.) Good products, by the looks of things. My square whiskey glasses
are very nice indeed. Hard to find anywhere else, too. Good delivery. Arrived sooner than expected, very safely packaged up. Good customer contact. The courtesy email is a nice touch. I like you guys."
drinkstuff says: Many thanks for your comments Phil, we're glad that you like our site. As for the right-hand side bar, this is intended to stand out and make people aware of our more exciting products without having to spend their time searching for them.
Phil Scott, Thu 8th April '10
"Loved the cocktails glasses and drinks mixes - great value for money!"
Jo, Wed 7th April '10
"Well satisfied with the poker chip holders
, will be ordering some more of those. Speedy delivery as well."
Andrew Caudwell, Wed 7th April '10
"Ordering process seemed quick and simple. I purchased six cans of Coco Lopez
, advised by a Grendian barman as the best cream of coconut (don't get coconut cream!) to use for Pina Coladas. The cans arrived well boxed. Delivery was fairly fast and did avoid the days I asked. I just need the sun to arrive now!"
Dave Burns, Wed 7th April '10
"I must admit, working in customer service myself I thought the service I received was very good. There was a problem with my product so I got another product sent through in a few days! The only reason I did not rate this a 5 star is because the product itself appears faulty by the manufacturers, not by Drinkstuff."
drinkstuff says: Thanks for your comments Steve. We hope you have received your replacement parts and are now enjoying your product.
Steve Douglas, Wed 7th April '10
"Great site and service. Not so sure on product. We're not stupid people, but we can't get the rods to stay in the connectors properly which makes for a very wobbly way to store wine!"
Lorna Gapp, Wed 7th April '10
"Really quick delivery and the cheapest I found on the Internet, will use again."
Ruth Brice, Wed 7th April '10
"Very fast delivery. Good quality product"
Nicole Grant, Tue 6th April '10
"Very happy with the Euro Chip Set
, except the case was broken inside. The WPT cards I ordered were rubbish, they are paper and bend just after playing one hand do not buy them."
Sorry that you have had this trouble with your order Glenn. You are welcome to report any damages within 3 working days of receiving your order, as specified in our returns policy
Glenn, Tue 6th April '10
"I ordered straws, and a cocktail shaker. They arrived quickly and were well packaged. They were for a party that weekend, and everyone LOVED them! I'd definitely use this shop again. Thanks."
Andrea Rice, Sun 4th April '10
"I sent in the order for a dozen of Martini Glasses
on Sunday night. I needed them by Friday morning the latest, so I was very pleased to receive them on Tuesday. They were very well packed."
Elly Wong, Sun 4th April '10
"Great item, speedy delivery."
Julie Goodall, Sun 4th April '10
"Without doubt, easily the best that I have ever purchased, superb and inexpensive. Arrived very promptly but pity the postage was almost as much as the item itself."
MF, Sat 3rd April '10
"Cards arrived promptly within 3 working days. Unfortunately one pack from the Sahara Casino are cut in the corner and randomly dyed. Fully aware before buying them this might happen and accept nothing Drinkstuff can do about this as packs are sealed at casino but never the less these are useless."
drinkstuff says: Many thanks for your comments Sam. As you say, some of the cards might have cuts or marks on them, this is because the cards were actually used in the Sahara Casino in Las Vegas, and when they are taken out of circulation they are cut or marked for security reasons.
Sam Congdon, Sat 3rd April '10
"The order for glasses was excellent value for money, extremely well packed (no chance of a Royal Mail disaster) and promptly dispatched. Excellent service. Thanks."
Walter Horne, Sat 3rd April '10
"Delivery was prompt and glasses really well packed and just loved the lime mixture
- everyone said it made my margaritas taste great, so will definitely be ordering more of that to keep in the cupboard for my next party!"
Helen Soutar, Thu 1st April '10
"Hi there, thank you for sending me two Stein Glasses
, the service was fantastic! The glasses are great and I can't wait to give them to my boyfriend for Easter with an Easter egg in one glass and a bottle of Leffe in the other! He has wanted a Stein Glass
for ages but didn't know where to buy one from, so I thought I would take it into my hands and buy him one! I will certainly buy from you again, everything was exactly as you said! Delivery was accurate, the glasses were wrapped so many times in bubble wrap after bubble wrap, and in box after box that you could have used the box with the glasses in as a football and the glasses wouldn't even have a scratch on them!! The glasses are great, just what I wanted, thank you very much. x"
Patricia Hobkirk, Thu 1st April '10
"I ordered 2 zenith bar stools which were delivered promptly. Unfortunately, one of them had a defect. The customer support team were extremely efficient and arranged a replacement within 48hrs. An excellent service, thank you."
Ron, Thu 1st April '10
"Great communication, very prompt dispatch and goods as described. I cant wait for the better weather to enjoy cocktails in the garden! Many Thanks"
Louise Lawton, Thu 1st April '10
"Fast and efficient service, with a very user friendly website."
Kenny Crouch, Thu 1st April '10
"Everything was completely satisfying and I will definitely consider ordering again from Drinkstuff.com. I have only one suggestion with regards to the shipment tracking. Is it possible to track the shipment after the dispatch. Currently, once dispatched I saw no further information right to receiving it. Anyways, I am quite happy with the service and the quality of the merchandise."
drinkstuff says: Thanks for your comments Miroslav. Sorry that you didn't receive your tracking number. In the future, if you don't receive a tracking number, you can contact us and we can provide one so you can see the progress of your parcel.
Miroslav Stoyanov, Wed 31st March '10
"Great customer service was experienced with this purchase. Great communication. The gift I ordered was gift wrapped really beautifully and I will be ordering from you in the future. Very fast shipping to Guernsey. Thanks."
Janet Sanford, Wed 31st March '10
"Very prompt efficient service, thank you. Arrived very well packed and protected, I now have a very happy daughter who can make her beloved cocktails."
Shirley Bannatyne, Tue 30th March '10
"When the parcel arrived, unfortunately, even though it was extremely well packaged, one of the glasses was broken. Rang to see what could be done and a very helpful lady said a replacement would be sent straight away, and sure enough, it arrived with even more packaging, if possible, within 48 hours. Great service. Would definitely recommend them, also lovely glasses."
Ali Kennett, Tue 30th March '10
Trevor Cree, Tue 30th March '10
"All items delivered as described. Excellent quality. Purchased for a birthday party and went down a storm. Fast delivery and an excellent company to deal with. Cheers."
Dave Walker, Tue 30th March '10
"Love all your stuff, all reasonably priced, interesting and excellent service as always, arrived next day delivery
, all perfectly packaged and in perfect order!"
Linda Francis, Tue 30th March '10
"Thank you for the item which was just as described, very promptly delivered and well packed."
Dianne Davies, Tue 30th March '10