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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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"We are very satisfied with our poker tables and with the service we received from Drinkstuff."
Roy Weston, Mon 31st January '11
"Very good site & pleased with the order but it did not arrive till Monday."
drinkstuff says: Sorry that your order was delayed Debbie. This was sent out the day after you placed the order by 1st class post, so unfortunately Royal Mail let us both down on this occasion.
Debbie Royall, Sun 30th January '11
"Order delivered on time and in excellent condition. Bar stools exactly as described and good price. First class service."
Blair Syme, Sun 30th January '11
"Great service and excellent product, thank you."
A Wesott, Sun 30th January '11
"Great company to deal with, items dispatched very quickly and well packed."
Jax, Sun 30th January '11
"Excellent service, excellent product, good price. Cadillac sofa BRILL everyone loves it."
Beverley Smith, Sun 30th January '11
"Wine glasses are to a high quality and very pleased with the purchase. Delivered within timescales stated."
Sylwen Evans, Sat 29th January '11
"The site was easy to navigate, the goods in stock and delivered quickly by a company that gave you an hour's delivery slot and delivered bang in the middle of it - couldn't have asked for better service, will certainly use again."
Lynn Jackson, Sat 29th January '11
"Excellent service with rapid delivery. Thank you."
Tony Carter, Fri 28th January '11
"Very happy with products, customer services were very helpful especially when one glass out of my order had arrived broken. Great communication, fast delivery, all round one very happy customer!! Would definitely recommend this website. Thank you so much!!!"
Kayley Bennett, Wed 26th January '11
"With the lead up to Christmas, and the bad snow that made sure no one left their house, Drinkstuff were in a tricky situation, getting a Slushy Machine to me by Xmas. Unfortunately this wasn't so, but Drinkstuff kept up a high level of customer service throughout."
Chris White, Wed 26th January '11
"Excellent product, excellent service A++++++++++++++++"
Julie Howarth, Wed 26th January '11
"Easy to navigate the web-site and place my order, including the delivery options. I received two emails to update on the order progress and the delivery arrived exactly as promised. Perfect service, thank you."
R B Paddick, Wed 26th January '11
"Was delighted with the quality of the cocktail glasses for the price paid, much nicer than expected. Prompt delivery with carefully packaged goods, cannot fault products or service."
Jill Parkinson, Wed 26th January '11
"Easy to use website with excellent turnaround from order to delivery."
Marian Long, Wed 26th January '11
"Just set up a bar at home and got everything I needed at reasonable prices under this one roof. I received the package within a week. Very happy so far and am looking forward to reorder."
Dean C, Wed 26th January '11
"The website was really easy to use, and I found everything I wanted. Service was quite literally overnight, although I had not requested express; I couldn't believe it when it arrived - just in time for a dinner party that night. Everything was well packed. Entirely satisfied!"
Kris Henley, Tue 25th January '11
"Helpful customer services and first class delivery and packing. Pleased with purchase."
Alasdair Macphail, Tue 25th January '11
"Thanks to all staff at Drinkstuff, very helpful service and no problems along the way with our order for a nightclub in Spain!"
Tommy Goldie, Tue 25th January '11
"I unfortunately had three glasses arrived broken, immediately emailed and got three replacement. I was very pleased with the efficient, quick response."
Joanna Scott, Tue 25th January '11
"Bit of a last-minute Christmas buy, but arrived barely more than 24 hours after placing the order. Very impressed!"
Caroline, Tue 25th January '11
"Drinkstuff kept me reliably informed all the way through my purchase. As this item was out of stock (Retro Slushie Machine) there was a due in date, which was altered many times due to the adverse weather. Machine arrived next day after being informed of its dispatch. As a first time user of Drinkstuff, very very happy with their Excellent Service. Thank you."
Alan Scott, Tue 25th January '11
"Liked your website, very easy to navigate and found just what I was looking for very easily. Had looked at other sites and yours was very competitive on price and delivery charges. Order was received as promised and the packaging was excellent ensuring that the glasses arrived the same way that they left you, in one piece!"
Jon Cadey, Tue 25th January '11
"The items on Drinkstuff are very good price, the cheapest I've seen on the Internet and they are very helpful, keep up the good work."
Champak Patel, Mon 24th January '11
"I found Drinkstuff to be an excellent very reliable and efficient company with very fast in their delivery. I would like to state how extremely pleased I am with Drinkstuff including the aftersales service. There is an excellent range of products and the product I received was produced to a high standard. Would thoroughly recommend Drinkstuff to other customers."
Mike McDermott, Sun 23rd January '11
"From ordering the ice bucket on your site, to a very prompt delivery, I cannot recommend your site enough!! Thank you so much!"
Linda Newton, Sun 23rd January '11
"Exemplary service at great prices."
John Macfarlane, Sun 23rd January '11
"Rapid delivery on a standard service, well-packaged goods (important for fragile items) and regular communication throughout. Excellent overall."
Paul G, Sun 23rd January '11
"No problems at all. A quick efficient service and pleased with the product."
Julie Godfrey, Sun 23rd January '11
"I ordered new martini glasses for use on a daily basis, they are fab, they are the right size for every day use. And compared to other websites and shops they were quite cheap."
Rebecca Evans, Sun 23rd January '11
"I was very pleased with the service I received and very pleased with the item I received. Let the drinking commence x Thanks Shaun"
Shaun mills, Sat 22nd January '11
"Very prompt delivery. Goods exactly as ordered. Very good value."
David Collingwood, Sat 22nd January '11
"I placed my order and received a confirmation e-mail straight away. The delivery terms stated that my order would arrive within the next few days and it was delivered the following morning - brilliant!"
Karen Stacey, Sat 22nd January '11
"I ordered glasses and cocktail equipment very close to Christmas. Despite all the bad weather and disruption my order was delivered within a couple of days, beautifully and safely packaged. I couldn't be more impressed with both the items and the delivery arrangements. Thank you very much!"
Arabella, Sat 22nd January '11
"Very prompt and efficient service. Would readily use again."
David, Fri 21st January '11
"Excellent service - everything was delivered quickly and was exactly what we ordered."
Jackie Farr, Fri 21st January '11
"Excellent service, emailed me to let me know the Coca-Cola drinks chiller I wanted was in stock and it was delivered in 2 days (in the snow), would definitely recommend this company."
Mrs M Dean, Thu 20th January '11
"Excellent range of products and all produced to a high standard. Would thoroughly recommend."
Alex Hope, Thu 20th January '11
"I found this company very reliable and efficient and very fast in their delivery."
Mrs May Mitchell, Thu 20th January '11
"I ordered 100 beer mats for (believe it or not) a fancy dress party. There was a good mixture of about 15 varieties and all in mint condition. If someone is collecting, you did get the odd football club mat. The order was placed and arrived 3 days later. If I ever had the need, I would not hesitate to use this company again."
Mrs S Daniel, Wed 19th January '11
"Thank you so much for your prompt delivery and excellent prices......"
Lee Whittington, Wed 19th January '11
"Very very pleased with our purchase, a great deal on the stools we bought, we bought 4 stools with free delivery, delivered the next day. One stool was missing an item, when I phoned to inform them, there was no hassle and the item was sent the next day. I was surprised and pleased. I would definitely recommend to anybody purchasing, what I saw online I got very quick and easy."
Mr J Jagota, Wed 19th January '11
"I would like to state how extremely pleased I am with Drinkstuff. Not only did my order arrive as if by magic the very next day, my item was packed in a snug box and then into another larger box that had shredded recycled paper to ensure my item did not move about during transit. Packaged well, sent quickly and thinking of the environment. Good company indeed!"
Laura, Wed 19th January '11
"I ordered the Cabernet Martini Glasses, which are very nice, reasonably priced, and perfect for what I needed. My only complaint is that Martini Glasses are obviously quite fragile, and they don't come with sufficient packaging to protect them in transit. 2 out of the 6 glasses I ordered had broken stems. Looking at the flimsy thin cardboard box they came in, I am surprised they were not all broken! Drinkstuff did replace them without any fuss, so customer service was good, but had they packaged them more safely in the first place this wouldn't have happened."
drinkstuff says: Many thanks for your comments alex. We have passed on your concerns to our warehouse team.
Alex, Wed 19th January '11
"Excellent service and quality products."
Lyndsay Teasdale, Tue 18th January '11
"Excellent service, excellent product, good price. Had a problem with chrome on one of the chairs - this was replaced immediately by return of post - very good service."
Jackson, Tue 18th January '11
"Good products, excellently packed and speedily dispatched. Thank you very much."
Lynda Faulkner, Mon 17th January '11
"Very quick and easy. Thank you."
Mrs C Maria Ringland, Mon 17th January '11
"I was very pleased with the way you handled our order, you kept us informed when the items would be delivered and the goods came on the day you advised us. On the quality, we have not used the stools yet as work is still on going in our kitchen, but they do look as on your web site. So I would like to thank you for being so efficient, and yes we would use you again."
Keith Watts, Mon 17th January '11
"As described and received promptly. Would do business again, Thanks!"
Jackie Sewell, Mon 17th January '11
"Great communication and service from this company. High quality product. Will buy from them again. Highly recommended."
Judith Horner, Mon 17th January '11
"Was more than happy with service provided and the items purchased have been great. I did have to return the glasses as they seemed too big and therefore not really what I was looking for. Again, the service when returning these items was great and was refunded as quickly as the original order was processed, dispatched and delivered. Will definitely use Drinkstuff.com in the future."
Sean Turner, Mon 17th January '11
"Excellent service, delivered on time and product exactly as described. Many thanks."
Richard Neilson, Mon 17th January '11
"Good value for money. Quick delivery. Everything intact and nothing broken. Good quality stuff. Very satisfied with the purchase. Will soon find something else to order."
Paresh M, Sun 16th January '11
"Ordered today, delivered tomorrow! Astounding stuff."
Cyrus Shroff, Sun 16th January '11
"Really impressed by the speedy delivery on items both before and after Christmas."
Andrew Hallam-Jenkin, Sun 16th January '11
"Delighted with the Peroni glasses, which arrived very quickly after ordering. No breakages fortunately. Most likely due to good packaging so well done to all concerned. This was my very first order from Drinkstuff but I was very impressed with the service so I will have much confidence in ordering from you again. Many Thanks, Geoff C."
Geoff Collins, Fri 14th January '11
"I ordered some champagne glasses and, on arrival found one to be chipped. When I contacted Drinkstuff they were extremely helpful and a new one was sent without any trouble. This arrived in a very short time and was fine. I can only thank you for your service and would certainly order from you again."
Mrs Lorraine Pike, Fri 14th January '11
"Fast service."
Michelle Freemantle, Thu 13th January '11
"Great service, was delivered in time for NYE just as we needed. Fab!"
Eloise Chugg-Martin, Thu 13th January '11
"Having received 6 broken martini glasses due to insufficient protective wrapping, I contacted Drinkstuff and the manager was very helpful, immediately dispatching a new set which arrived beautifully cushioned in bubblewrap. This was all done over the Christmas period and despite waiting days for other companies to deliver goods, these arrived by 1.00pm the next day. I really could not have asked for a better solution to my problem. Customer service is excellent."
Sarah Palmer, Thu 13th January '11
"Ordered a Christmas gift for my dad on around the 21st Dec, was unsure if the product would arrive on time given the weather and logistical problems last month. As guaranteed, the Hofbrauhaus Beer Stein was delivered within two days and my dad was very pleased with it. Would happily use Drinkstuff again, great customer service."
Graeme Hanna, Wed 12th January '11
"I ordered 6 x martini glasses, 5 of which arrived with chips on them, I contacted Emma at customer service, whom I must say was very helpful, Emma arranged to have 5 replacements dispatched, when they arrived another 3 of these were broken!! Emma has once again arranged to have replacements sent. Communications and service are good, however more care could be taken when the couriers are delivering these very fragile items. I must add I ordered 12 champagne flutes which arrived on time and in perfect condition."
drinkstuff says: We're sorry that you had these issues with your orders Kevin. Your new glasses should be with you today. Of course, don't hesitate to contact us if you have any further issues.
Kevin Dempsey, Wed 12th January '11
"Great service. Item came quickly given the problems with the snow and the product was as described."
Susan Powers, Wed 12th January '11
"Original order was one bar measure short. I sent an email to highlight this and my order was completed within 3 days which at Christmas time was amazing! Customer service is excellent!"
Margaret Knox, Wed 12th January '11
"Excellent service. Replacement for faulty goods was sent out immediately."
Tony Hunt, Wed 12th January '11
"Excellent service and very quick delivery good prices would use again."
Carol White, Tue 11th January '11
"Excellent service. An order placed on the snowy Saturday before Christmas was received in good time to be wrapped and presented as a gift the following Saturday. I will definitely order from you again."
Moira Mackie, Tue 11th January '11
"I must say that I received a 1st class service with all the products I bought, despite one of the glasses arrived damaged, the customer service had no hesitation in sending me a replacement straight away and my son was more than delighted with his quirky glasses ready for his cocktails at new year. Well done! and would recommend anyone to buy from this site."
E Gould, Tue 11th January '11
"Thank you again for the excellent customer service shown by your company. This is the second time we have ordered through your company and it has been faultless, despite the fact we ordered the items the week before Christmas and during the worse weather conditions experienced in the country this year, yet the items were delivered in time for Christmas. We will happily order from you again and will recommend you to friends and family."
A A Evans, Tue 11th January '11
"We found this site on Google looking for exciting cups for our party, we found JagerBomb cups and double space shot glasses. Both were really good value and were really fun to use. Jager Bomb cups were really good and handy, the shot glasses were slightly chipped but still did the job of getting you drunk! Def recommend this site to anyone!!!"
David, Tue 11th January '11
"This was the first time I had used this company. I ordered on Christmas Eve and was very surprised at how quick it came straight after Christmas. The items were very well packaged and I was extremely happy with both of them. I would definitely use this company again. Thanks very much for an easy straightforward transaction."
Mrs Denise Edwards, Tue 11th January '11
"After being contacted by Chris from customer services regarding my problems, I received a new base and gas lift the next day in the post. I even received a courtesy call to help me in replacing the parts. A1 customer service."
Darren King, Tue 11th January '11
"Super pleased with the item. Arrived really quickly and had perfect correspondence the whole time. Would highly recommend to anyone."
Sarah Vesty, Mon 10th January '11
"Thanks for speedy delivery, I am very pleased with my purchase."
Karen Lawson, Mon 10th January '11
"Well chuffed with the bar stools I bought, delivery was really quick."
Carol Nel, Mon 10th January '11
"Quick dispatch and delivery, fairly happy with products however one of the cocktail glasses out of the set has a chip in it. On noticing this I emailed to rectify the problem and have not received any response. Very happy with other products though."
drinkstuff says: Many thanks for your comments Kayley. You should receive your replacement glass soon, don't hesitate to contact us if you have any further issues.
Kayley, Mon 10th January '11
"Very pleased with my purchase (Z-Stem Margarita Glasses). I particularly like the fact that they are a little different. Order was managed well and delivered quickly, well packaged. Very pleased with service overall. Thank you."
Tracy Wright, Mon 10th January '11
"I was disappointed to be honest because the item was described as a 'set' of 3 'glasses' and what I got was 3 separately boxed plastic glasses. They look a bit tacky and are for a present for a 50th James Bond party so I felt I had to add another gift in with it. Time was too short to return and start looking again."
drinkstuff says: We're sorry that you felt disappointed with your order Jackie. We make sure to include all details for the items to help customers before purchase, including details such as materials. The pricing of these glasses helps to reflect the fact that these are intended as fun novelty party items.
Jackie Foyle, Mon 10th January '11
"Will definitely order again. Super fast delivery and great products. I am 100% satisfied. Thank you."
Mandy Richmond, Mon 10th January '11
"Ordered some neon letters for my son's home bar; efficiency of delivery and handling of a couple of queries was excellent, my only reservation was the quality of the product; one of the letters was back to front (?) and, subsequently, two needed to be replaced. An excellent service slightly spoiled by a lack of quality control by the product manufacturer."
drinkstuff says: Thanks for pointing out this error Duncan - we work closely with the manufacturers of this product so we have passed on your concerns.
Duncan Rogers, Mon 10th January '11
"I purchased the Premiere Home Cinema Chair... wow... it's real naughty!! I bought it for me General.. he's been sitting comfortable ever since!! As for the service... I ordered on the 23rd and it arrived the following day on Christmas Eve!! Thanks to the Drinkstuff team... especially Tony for making it happen... (",)"
S. Sanghani, Sat 8th January '11
"Very pleased with excellent customer service, orders dealt with courteously & efficiently would not hesitate to order again. Thank you."
Richard Watson, Thu 6th January '11
"Very good service from Drinkstuff, glasses were Xmas presents they came in 2 deliveries, the first one was short, but received the other part of order in double quick time, very impressed."
D Scarrott, Thu 6th January '11
"Ordered just before Christmas, but it arrived in a couple of days despite the snow and what presumably is a very busy time. Thought of ordering from somewhere else but they couldn't deliver until the new year!!!"
Kirsten Killander, Wed 5th January '11
"Great service, speedy delivery, excellent quality goods! (I've got for Christmas LSA Punch Bowl and LSA Serve Punch Cups). Many thanks!"
Elena, Wed 5th January '11
"I have had an absolutely fantastic experience with Drinkstuff. From visiting the site to receiving my products, Drinkstuff have been exceptional! The products I ordered were; as described, of a high quality, expertly packed and to top it all off, the speed of delivery was magnificent! I would certainly recommend to my friends and family! Many thanks, Dan Hurst."
Daniel Hurst, Wed 5th January '11
"Great service, quick delivery, items well packaged, all working - as usual."
Jayne Corless, Wed 5th January '11
"Easy and successful gift idea with a chance to add to in the future. Product arrived complete, well packaged and worked per instructions."
Glenn Mullan, Wed 5th January '11
"I order just after Christmas and many delivery companies were still reporting massive delays due to backlog and bad weather. My order came speedily and was exactly what I needed. Many thanks."
Simon Simpson, Wed 5th January '11
"I ordered a set of four tankards. My husband mentioned he wanted them literally a few days before Christmas, when the country had ground to a halt due to snow, so I thought I'd order them on the off-chance they arrived in time. They turned up the next day which was brilliant and unexpected. Thanks!"
Laura, Wed 5th January '11
"I placed a next day delivery order on the 23rd December and was delighted when it arrived in time for a Christmas gift. I am more than satisfied with both the items and the service received. Thank you."
George Jones, Wed 5th January '11
"I placed an order for some piña colado glasses and some cocktail mixer on the 23rd of December and paid for next day delivery and to my surprise due to all the snow, and the fact the post was backed up, they arrived as promised. The whole service from placing the order to getting my goods was fantastic and I will be ordering again."
Paul, Tue 4th January '11
"I bought couple of your products - jager bombs glasses and twist shots for our new years eve party - wow - they we're the hits - everyone was well impressed - I'll be visiting your site again soon!!!"
Jolana Ochocova, Tue 4th January '11
"Quick, accurate & easy. Excellent range of goods. Would definitely order from you again. Well done."
Mrs Jane Barton, Tue 4th January '11
"After an initial mix up with my order the people in the customer service team were amazing - I spoke to the same person throughout the correspondence and she was extremely helpful - a welcome change to the other companies I dealt with over the Christmas period. I'd recommend this site to anyone - thank you!"
Julian, Tue 4th January '11
"The item I ordered was received very quickly indeed with no problems, even with all of the snow issues before Christmas. The only thing I would say about the purchase is that I didn't really need such a large quantity, it would be great if we could order smaller amounts - this may already be possible and I may have overlooked this option, but other than this I would definitely recommend Drinkstuff.com"
James Thornton, Tue 4th January '11
"Thank you so much for the speed and ease with which you handled my order. The table top and cards I bought were for presents, and arrived in plenty of time for Christmas. All the products were well packaged and presented, and I will definitely buy from your website again. Moreover, the customer service I received on the telephone was top notch. I did not have a problem with anything your company had done, but the delivery couriers had messed something up and your telephone team were excellent in sorting it out. Very pleased indeed, keep up the great work!"
Brendan Carroll, Tue 4th January '11
"I ordered goods at about 3.30pm on 22 December in the middle of the heavy weather, and was sceptical that the order would arrive the next day. It did! I was absolutely delighted - first-class customer service. Pretty pleased with the brandy warmer too! Would not hesitate to order again and highly recommend Drinkstuff to others."
Mrs J Slater, Tue 4th January '11
"Ronseal moment - does exactly what it says on the tin."
Gary Allen, Tue 4th January '11

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