Customer Feedback
Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
Terms & Conditions
By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.
"Delivery within 48 hours of ordering and love the products."
Clodagh Mitchell, Wed 2nd September '09
"Great order, shipped promptly and arrived in time for our party - thanks!"
Matt Loucks, Tue 1st September '09
"I received the Mankini in a short time."
Iván, Tue 1st September '09
"Excellent service - good value, fast delivery, goods as ordered."
Dave Giannasi, Tue 1st September '09
"Once again excellent, prompt service. Thanks and keep up the great work."
Ian Charles, Tue 1st September '09
"I'd ordered 10 bar stools - only 9 turned out to be in stock. I received a call straight away, was given a couple of options and the remaining stock was delivered. I was really pleased with the customer service dealing with this and as a result will order from the site in future and recommend to anyone else."
Ian Priestman, Tue 1st September '09
"EXCELLENT! Very friendly! Great Communication! Perfekt service! BEST IN THE WORLD! Super fast delivery! (2-day delivery from United Kingdom to Germany!)"
Roland, Mon 31st August '09
"Prompt despatch of ordered item despite a mix up over my address on PayPal, but this was sorted out with one phone call and we received our order in plenty of time for our holiday, for which it was purchased. Thanks for great sevice."
Tony Bourne, Mon 31st August '09
"The items I ordered were very reasonably priced and delivery was well packed and fast. Would definitely order again."
Sandra Brind, Mon 31st August '09
"Excellent website with fast, efficient delivery of products ordered. Definitely a site I would recommend."
Miguel Schreck, Mon 31st August '09
"Very happy with the service I received. The item arrived very quickly and the items were of very good quality. I would shop with you again. Thanks."
Christina Vorley, Sun 30th August '09
"Excellent product. Speedy delivery. I will definitely order from Drinkstuff again."
Helen Brooks, Sun 30th August '09
"When I placed my order there was a hiccup as the old line of poker tables were sold out and were being replaced by deluxe models. However, through e-mail and telephone, Chris sorted us out with a minimum of fuss and we received our products in good time and everybody was happy."
Mark Winder, Sun 30th August '09
"Good quality and fast delivery."
Paul Fox, Sat 29th August '09
"Quality pint glass. Great service!"
Terry Rowbottom, Sat 29th August '09
"Fantastic fast delivery will use again."
C Williams, Sat 29th August '09
"Bought the bowler hat and it arrived very quickly, in great packaging, and for a great price. All in all a fantastic online shopping experience. Nice one chaps."
Stuart Radford, Thu 27th August '09
"I would like to thank Emma for such superb customer service. Emma responding promptly to our quality issue and the matter was resolved. Thanks for being so understanding and helpful."
Jeremy Mace, Wed 26th August '09
"Had a problem with a Gamucci battery but notified customer service who immediately sent a replacement. Excellent after sales service."
Trisha Bain, Wed 26th August '09
"How lovely to have such EXCELLENT service!! Drinkstuff kept me fully informed on the progress of my order. Fast reliable dispatch and delivery. Top Class... Will most definitely be ordering again! Cheers!!"
Diane Fielding, Wed 26th August '09
"Very happy with both the fishbowl and beer bong. Will enjoy hours of fun using them. Fast, prompt delivery. Many thanks."
Lee Trowbridge, Wed 26th August '09
"Excellent range of stuff and delivered really fast."
Lynsey Murdie, Wed 26th August '09
"The ease of searching and navigating website, the success in finding the desired product, the straightforwardness of placing the order, the prompt delivery - my online shopping experience with you has been simplicity itself."
David Coram, Wed 26th August '09
"Very impressed with quick dispatch and delivery. All items arrived intact thanks to good packing. I was also impressed with added item arranged over the phone."
Robin Jackson, Wed 26th August '09
"Hello. I tried to order via the website but kept getting n/a..n/a. I phoned direct and got 1st class service from the young lady I spoke to. The delivery spot on as well. I don't mean to be "points of view" but if you keep the site up to date I think the orders will be steady. Great bit of kit by the way."
drinkstuff says: Thank you for your comments Alan. It appears that the problems you were having with the Neo-Link were because you were trying to purchase an apostrophe S, which was out of stock. When ordering over the phone, you purchased a standard S, without the apostrophe. We're sorry for any confusion caused. With regards to the website, it is constantly being updated and we are lucky enough to have a steady flow of orders.
Alan Woolford, Tue 25th August '09
"I was very impressed with the efficient and personable service given by your company and supplier."
Joanna McMinn, Tue 25th August '09
"Excellent product. Reasonable price. Prompt delivery. Well packaged."
Denzil Hebditch, Tue 25th August '09
"Not much to say, the glasses were really good quality, and arrived quickly."
Chris Gillard, Tue 25th August '09
"Drinkstuff was efficient and prompt with order and delivery."
Kellie, Tue 25th August '09
"Be very careful when ordering from this website as they use a dodgy delivery company - DPD and offer poor customer service! Took me 3 weeks to get my order delivered and £10 and in telephone calls! Was given incorrect information and promised call backs which never happened. DPD said they left delivery cards when they didn't and their next day delivery wasn't next day! - You have been warned! Doubt they will publish this review..."
drinkstuff says: Thank you for your comments Ryan. We use a very good delivery company who offer a competitive first time delivery service. The goods were ordered on the 4th, dispatched on the 5th but DPD were unable to deliver the goods on the 6th since nobody was in. They left a calling card which wasn't responded to. They attempted delivery again on the 7th and again left a calling card. This wasn't responded to. You then requested a change of address but unfortunately DPD had already sent the goods back to us. We do offer the option of a different delivery address to the billing address when purchasing your goods. This is ideal if there is a chance that customers will not be in when delivery is attempted. You have now received your goods, despatched directly from us, but this time to your work address. We understand that you are frustrated but we do rely on our customers working with us to provide the correct delivery address and respond to any calling cards left. If any problems do occur customers can email or call us directly and we will rectify the situation as soon as possible. Our telephone number is charged at just 4 pence per minute from a UK landline.
Ryan Edwards, Tue 25th August '09
"Ordered a 1ltr beer boot so I can sit in my garden this summer with my mate and enjoy my ale in style with a bit of added novelty. The order was processed quickly and I received the boot well packaged and undamaged. Great product and great service, will not hesitate to buy from drinkstuff again, in fact I might have a browse now while I'm here :) A+++"
Lewis Mitchell, Mon 24th August '09
"Ordered on Sunday and received by Tuesday - excellent turnaround!"
Shona Hudson, Mon 24th August '09
"Web site good, easy, delivery fast and effective. Good stuff."
Adrian, Mon 24th August '09
"I received my order very quickly, site is easy to use and the items were perfect."
Stephen Nurse, Mon 24th August '09
"Roulette Cloth good value for money, good delivery, however one of the squares had a printing error in it. The printing should have read '19 to 36' the cloth had '19 to 38'. I contacted yourselves only to be told that all cloths in stock were the same. I decided to keep the cloth and correct the error myself. I have accepted a small of credit to my account. I tried to buy a pourer but was informed that it had to go through the 'system'. I am disappointed."
drinkstuff says: Thank you for your comments Leonard. We were unaware of the printing error and have therefore reduced the price on all stock. We're are sorry for any inconvenience caused. The credits that have been applied to your account can be claimed online or over the telephone when placing an order.
Leonard J Worley, Mon 24th August '09
"Thanks for the quick delivery, great service."
MaryJane, Mon 24th August '09
"I am a longstanding customer of Drinkstuff and, as usual, the ordering and delivery service was excellent. However, for the first time, the product was very disappointing as, within a matter of hours, the white markings on the mat began to flake off. When I rang Drinkstuff, they expressed concern, but surprise, and asked for a chance to check the stock batch and call me straight back. I must admit that I took this to be a fob off and didn't expect to get a call back - and my fears grew when I didn't get a call for the rest of the day. But when I rang back I got through to the same person, who immediately told me that all the mats in the batch had the same fault and apologised for the delay in calling me back. I was offered a full refund and the mat was collected, at Drinkstuff's expense, the next day - but I am still waiting for my refund. So, although, in this day and age, I am pleased that Drinkstuff accepted responsibility for a faulty product, I am disappointed that it was faulty in the first place, that I had to chase for the response and that the refund has not been processed promptly."
drinkstuff says: Thank you for your comments Val. We apologise that you received a faulty item. The reason for the delay in calling you back was that we had to speak to our warehouse team. They needed to check the stock to see if we had a suitable replacement or if all the stock had the same fault. Unfortunately all of our stock appears to have the same fault and must be returned to our supplier for an exchange. We apologise that you do not feel your return was dealt with promptly however our standard procedure is to deal with returns within 10 working days. However, your item was collected, delivered back to our warehouse and refunded within one week.
Val Robertson, Mon 24th August '09
"Excellent Service."
Claire G, Sun 23rd August '09
"Excellent! They will cause some merriment with my Italian and Irish son-in-laws!"
Mary Smith, Sun 23rd August '09
"Arrived quickly. Good condition. Price reasonable (but not cheap)."
John Martin, Sun 23rd August '09
"Very impressed with the glasses."
Anthony Patterson, Sun 23rd August '09
"Your company is ace! i had a problem with my first order and you replaced it free of charge and super quick! I will defo order again!! Cheers!"
Gary Jackson, Sun 23rd August '09
"Ordered Islande shot glasses (pack of twelve), needed them the next day for a party, so requested next day delivery. Item arrived, as requested the next morning. I could even use the tracking system to see exactly where they were, which was excellent. The shot glasses arrived well packaged and as described; a bargain for £6.99. Wouldn't hesitate in recommending drinkstuff or their product."
Leah Campbell, Sun 23rd August '09
"First class service, good quality goods, delivery quickest ive ever had and I would not hesitate to deal with this company again. Thanks again for a very efficient service."
Robert Black, Sun 23rd August '09
"Fast delivery, safely packed. Great value martini glasses. Many thanks."
Jonathan Redwood, Sat 22nd August '09
"Arrived very fast."
Pamela Ranger, Sat 22nd August '09
"Great glasses. I keep them in the freezer and they are ideal to crack out when people pop by. Really impressed with next day delivery."
Paul Edwards, Sat 22nd August '09
"I found your site easy to use and the item I ordered was well packaged and very quickly delivered. I am glad I came across your web site as I love unusual things and you have plenty of them!"
Eileen Hoyle, Thu 20th August '09
"Great service and a great product. Cost of delivering replacement cartridges should be looked at though as the cost of P&P for these is quite expensive."
drinkstuff says: Thank you for your comments Ian. Our cost of delivery is fixed for virtually all products no matter what size, weight or quantity purchased.
Ian Charles, Thu 20th August '09
"Site was easy to navigate, delivery was within 24 hours, shott glasses as described and better. Great quality, price and service. Will use this company again with pleasure and will recommend it to friends without hesitation."
Seonaid Scott, Wed 19th August '09
"Whole service was very good and pain free. Items arrived were as per order and well packed. They only just managed the next day delivery however arriving around 7.30pm after waiting in all day however the courier said there had been a problem at the local hub so perhaps a glitch. Can recommend buying from this site though."
Dave Wilson, Wed 19th August '09
"I ordered 4 glasses and one of them was smashed. I made a phone call and Drinkstuff said they would send a replacement straight away and I asked for extra packaging!! It arrived the next day with enough packaging to survive an earthquake!! I was very happy that they had listened to my request."
Emma Bailey, Tue 18th August '09
"I am really happy with my first order. I plan on ordering some more stuff very soon! Thanks again, and keep up the good work!"
Denis Rocca, Mon 17th August '09
"If only every company was as quick and efficent as Drinkstuff. Excellent Hurricane glasses and fantastic delivery!!"
Steve Brooks, Mon 17th August '09
"I was very impressed with the help I received from the drinkstuff staff. I overordered online by accident but a phone call sorted it all out very quickly and efficiently. It's good to see that service and efficiency still exist!!"
Halfway House Restaurant, Mon 17th August '09
"Very pleased with product and service received - thanks!"
Elizabeth Harrison, Sun 16th August '09
"Very good service would order again."
Damion Krska, Sun 16th August '09
"I would have given five stars but the Boston Shaker Glass arrived chipped. However, customer service were excellent and dispatched a new one straight away. I would not hesitate to order from this company again."
Daniel Tucker, Sun 16th August '09
"Good service - fair pricing, speedy delivery, products as described. Thank you :o)"
Emma Camilleri, Sun 16th August '09
"Very impressed with the speed of delivery, thank you."
Philip Hulme, Sun 16th August '09
"We were delighted with your service. Our ordered barstool arrived but had been damaged in transit. We notified you and a replacement part arrived the next day. The pink pod barstool looks great and was very reasonably priced."
Richard Barnett, Thu 13th August '09
"Very, very pleased with the service. My kettle arrived safely and as it was quite a difficult kettle to find (NIO Hob Kettle). I was very keen to get it as quickly as possible and the company didn't disappoint. Would definitely recommend. Price was good too!"
Elizabeth Godfrey, Thu 13th August '09
"Very satisfied with products I bought, they arrived quickly and were good quality for a fair price. Will def be using this site again. x"
Emma Grover, Wed 12th August '09
"These are 2 great products!! The outdoor bottle opener is perfect, especially when we have friends round. The rocking glasses are great too! They were a gift for my brother in law and he was chuffed to bits with them!"
Melissa Nightingale, Wed 12th August '09
"Easy to navigate site. Great selection of glasses. Fast delivery. Another happy customer - Cheers!"
Dee, Wed 12th August '09
"Great site, great products and super fast delivery - An all-round fab shopping experience. Will definitely come back again!"
Louise, Wed 12th August '09
"Excellent product, excellent service, very happy."
Elaine Griffin, Wed 12th August '09
"Excellent! I was kept in the loop as to what was going on when the package was sent. The emails relating to the process when I bought the goods was also excellent. The voucher for the Naked Wines (£40) was a bonus. I bought a case and loved every wine. All in all I cannot fault the service provided and would recommend you to any new customers."
P Mansfield, Wed 12th August '09
"Fast and efficient would definitely use again - thanks for the prompt service."
Elaine Bell, Tue 11th August '09
"Our order was dispatched promptly, all products were great. Very pleased."
Jane Jones, Tue 11th August '09
"I was not disappointed with any of the products I ordered. Very pleased with all and would definitely recommend and use again. Good range to choose from too."
Jo clark, Tue 11th August '09
"I just wanted to express my thanks at the speed and ease of your service, the package arrived very quickly and I can't wait to use it all! Thanks again."
Becky Bond, Tue 11th August '09
"Fast delivery very pleased with purchase and service."
Richard Herity, Mon 10th August '09
"Excellent service and fast delivery, thanks."
Simon Gale, Mon 10th August '09
"Fast delivery, fab product, looks hilarious on!! Ordered a glitter gun as well; wow that's quite powerful. It's shame I couldn't order more refills for it."
M Healey, Mon 10th August '09
"Thanks for the burgandy card table cover. It is perfect for recovering my mother's old card table. The delivery was incredibly fast so all in all a great service."
Tessa Raynes, Mon 10th August '09
"Many thanks I cannot fault the service I received from Drinkstuff. Two of the glasses arrived broken but were replaced in a couple of days. Keep up the good work."
Sandra Bell, Mon 10th August '09
"Really great service except I always receive a clunky British plug and therefore have to make the whole performance even more klunkier by using a klunky adaptor. Product very good though."
Greg Smith, Sun 9th August '09
"Fantastic. Good quality products. Rapid Delivery. Will deffo recommend to every one. Thanks again. :D"
Mark and Kayleigh, Sun 9th August '09
"I placed my order and received exactly what I asked for within 2 days. Very efficient, thank you."
Jeni Duffy, Sun 9th August '09
"Excellent products and fast shipment."
Henk Schouten, Sun 9th August '09
"I ordered the above from the description given, when the goods arrived were incorrect. I have corresponded with Chris Cook of Customer Services about this and it transpired that the advertised description was incorrect. Chris Cook has been extremely helpful during this time and a full refund was given. These straws were not for drinking but an engineering project where the dimentions are rigid."
drinkstuff says: Thank you for your comments Michael. We have now updated the description of the bendy straws from a 5mm bore to a 6mm bore.
Michael Bickel, Sun 9th August '09
"I liked the way you contacted me when I was having difficulties with the payment section of the online order form. The napkins were delivered in good time. They were given as a gift to a friend and received with much laughter and enjoyment."
Mrs Jennifer Day, Sun 9th August '09
"Good website - professional, polite and competent telephone manner (phoned up to make sure Moontent was in stock as 2 previous websites had allowed me to order and pay then email me stating item wasn't available) and quick delivery serviced. What more could you ask for in a company? Highly recommended. Also...we took the Moontent to Menorca - certainly saved us paying 17 euros a day for sunbeds and a brolly! Very easy to use and packs easily into a suitcase. My only suggestions would be to make would be to darken the inside so you felt more in the shade and maybe make the window vent at back larger as even with the vent on top, it was hot in there baby! My 19 month old slept in there a couple of times and my 6 and 4 yr old liked eating their sandwiches in there - definitely glad I bought it, very well made."
J Cartwright, Sat 8th August '09
"Great to deal with. Friendly and helpful staff. I will certainly use again."
S Pemberton, Sat 8th August '09
"Good and very quick service. Thanks."
Sylvester Grochowski, Fri 7th August '09
"Received my order in extra quick time - everything good quality. Very satisfied!"
Nicola, Fri 7th August '09
"All the stuff is really good accept the cocktail shaker I bought; it's too suseptable to heating and cooling. i.e. when you chuck ice into the main shaker it usually shrinks smaller than the lid seal leaving a small gap which leaks when you shake and pour! If you can live with the spills then it's absolutely fine. The spoon is excellent for layering drinks in shots and cocktails like the fuzzy shark. Delivery was very quick."
Topper, Fri 7th August '09
"Thanks for a good internet shopping experience! My order was quickly processed and the pint glasses I ordered were quickly delivered (well packaged!) Glasses ordered were as described on your site! Overall, I have to give you 10 out of 10 for all round very good service! THANKS..."
David Brown, Fri 7th August '09
"Fast delivery even in europe. Product of good quality. Original product."
Andre philippe, Thu 6th August '09
"Another great service from Drinkstuff. Speedy delivery. Thanks!"
Rae, Thu 6th August '09
"Very satisfied with this purchase. Quick delivery. No problems"
Sheryl Scarrott, Thu 6th August '09
"All good!"
Dan Egerton, Thu 6th August '09
"Excellent service all round, which included: 1. Great website 2. Simple ordering system 3. Quick efficient delivery 4. Items well packaged (especially as glass) Therefore, one happy customer :-)"
Ms Karen Fowley, Wed 5th August '09
"My order arrived very quickly and was very well packaged. Disappointed that I could not buy the teapot Nio which you do not send to France. (Why?)"
drinkstuff says: Thank you for your comment Van der Waal. The NIO Tea Pot was in fact a kettle and unfortunately we do not send electrical goods abroad. We are sorry for any inconvenience caused.
Van der Waal, Wed 5th August '09
"Good quality, good value, good delivery - no complaints."
Rachel, Wed 5th August '09
"Confirmation email would be helpful, otherwise good service."
drinkstuff says: Thank you for your comments. When we depatch an order, we send our customers an email. If the goods are despatched using DPD, our customers also receive an email from the couriers on the morning of delivery estimating a time and whether they would like to to change the delivery. It is unusual for you not to receive this email. We encourage our customers to check their junk email to check whether it has been mistakenly filtered. However, we are sorry for any inconvenience caused.
A Lowe, Wed 5th August '09
"I was so impressed at how quickly my items (poker set) arrived especially as they were being delivered to Ireland from the UK. I placed the order on Monday evening hoping that the items would arrive by Friday for a poker game I was organising between friends and sure enough they did. The actual products are very good and I already knew this as I have had something similar in the past. I feel the overall value for money and service was excellent. I would for sure order from drinkstuff again in the future."
Anand Dhaliwal, Tue 4th August '09
"My order arrived very quickly and was very well packaged, which was important, considering I had ordered glassware. Unfortunately, two of the glasses arrived broken, which was quite incredible considering how well packed they were, but they were replaced quickly and free of charge. I couldn't ask for better service than this."
Chris Cohen, Tue 4th August '09
"Many thanks for a speedy delivery of my products. Great communication; I knew exactly what was happening while processing right up to the delivery date. You have my continued custom for the future."
Gary Wright, Tue 4th August '09
