Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Everything went as you said, info first rate."
Peter Smith, Mon 19th April '10
"Very impressed with the service and the communication, not hugely impressed with the dispenser though! It mostly does what it says on the box but it drips from the tap constantly. The keg was cold and I opened and closed the 'new tap' 10 times as advised to help with the seal. I'm aware that it is new and it may take time but I just feel that it shouldn't have to, it should work from new."
drinkstuff says: Thank you for taking the time to leave a comment Paul. We can advise that the way the Chambrer Beer Dispenser is designed it does require resitting of the seal by means of using the tap several times, similar to breaks on a new car. This is a generic property of the product, and while frustrating, is easily resolvable.
Paul, Mon 19th April '10
Elizabeth Dodd, Mon 19th April '10
"Super speed shipping and super products.... the best."
Leonardo Leuci, Mon 19th April '10
"Slightly over packaged, but preferable to it being damage in transit!"
R Gray, Mon 19th April '10
"Everything arrived perfectly and quickly. Definitely gonna order soon. I have my eye on the ice crusher
and some tumbler glasses
next. Bring on summer and its glorious cocktail."
Venisha, Mon 19th April '10
"Very quick delivery. Only just used product as it was a Barbeque (Grilletto Son of Hibachi
) bought as Christmas present. Had a hitch with it, and was dealt with very well. It might be worth advising customers that although it says on box use briquettes, this barby works much better with charcoal. As we found briquets took ages to light and it is supposed to be ready in 10 mins. With charcoal it works perfectly. Would definitely buy from you again, was dealt with very politely when I phoned with lighting problem. I think it was Emma who said to call again if we still had any issues. But all was resolved. Thank you very much. The barby is excellent."
Jane Martin, Mon 19th April '10
"Hi All the buy process ok. Buy, check invoice status, tracking the delivery... Thanks a lot."
Luis Arjona, Mon 19th April '10
"Everything was entirely satisfactory."
John Mclaughlin, Mon 19th April '10
"I always judge a company on how they deal with problems and Drinkstuff.com dealt with mine exceptionally. Ordered over the Easter weekend and need my delivery ASAP for a stag do the following week. I forgot it was Easter and one e-mail to the team and I was sorted. Top customer service. Cheers."
John Seabourn, Sun 18th April '10
"I have purchased items for our hot tub
from this site a number of times, and always received the items in quick time and in excellent condition."
Mrs Venetia Knight, Sun 18th April '10
"1 broken glass in a set of 4 replaced with no fuss. In this day and age where companies aren't all too keep on customer satisfaction once the order has been placed, Chris Cook from Customer Services first of all showed an interest, and then, as mentioned, with no fuss, arranged a replacement to be sent out - keeping me informed all the way. As the title says - Drinkstuff = top shop."
Rob, Fri 16th April '10
"Excellent service. You had what I wanted and delivered the same with speedy efficiency. Thank you."
Mrs M Stockwell, Fri 16th April '10
"All sound - no worries at all."
Jamie Smalley, Wed 14th April '10
"Good solid bar. Lived up to the description. The customer service was also good. I would use again."
James Logan, Wed 14th April '10
"Great product and fast speedy delivery!"
Kristy Hogan, Wed 14th April '10
"Thanks very much, order was well packaged, items were perfect."
Gordon Mackenzie, Tue 13th April '10
"First class service and quality."
Stuart, Sun 11th April '10
"Excellent service once again, delivered very quickly, good communications throughout. Highly recommended. I will be dealing with you again in the near future."
Mary Duffin, Sun 11th April '10
"Excellent to deal with, quick & easy to order, delivered on time. Will most certainly deal with again."
John Hodgson, Sun 11th April '10
"What can I say except "Superb". The quality of the bar stools
is fantastic and the delivery was very fast and on time. Thanks Guys, a big thumbs up from me."
Bill Cookson, Sat 10th April '10
"Thanks for my order, it was just what I was looking for. x"
Mr, Mrs C Macphail, Sat 10th April '10
"Delivered on time and when they said it would arrive. Can't say better than that!"
Julie Donaldson, Sat 10th April '10
"Highly recommended company. Cannot fault their customer service in any way. Tony handled my order for cinema seating
from beginning to end and delivered and installed the chairs for me personally. This is how customer service should be! Buy here with confidence."
Keith Barnes, Sat 10th April '10
"Very quick delivery and impressively wrapped safely for shipping."
Louise, Fri 9th April '10
"You're doing things right. Good site design - all the important stuff is obvious. Big clear search box. Prominent phone number, which is rare and lovely. Current location and shopping cart highlighted in orange. Everything navigable as well as searchable. (The right hand sidebar is kind of overwhelming, though. It sort of shouts at you while the rest of the site talks politely. Don't like that so much.) Good products, by the looks of things. My square whiskey glasses
are very nice indeed. Hard to find anywhere else, too. Good delivery. Arrived sooner than expected, very safely packaged up. Good customer contact. The courtesy email is a nice touch. I like you guys."
drinkstuff says: Many thanks for your comments Phil, we're glad that you like our site. As for the right-hand side bar, this is intended to stand out and make people aware of our more exciting products without having to spend their time searching for them.
Phil Scott, Thu 8th April '10
"Loved the cocktails glasses and drinks mixes - great value for money!"
Jo, Wed 7th April '10
"Well satisfied with the poker chip holders
, will be ordering some more of those. Speedy delivery as well."
Andrew Caudwell, Wed 7th April '10
"Ordering process seemed quick and simple. I purchased six cans of Coco Lopez
, advised by a Grendian barman as the best cream of coconut (don't get coconut cream!) to use for Pina Coladas. The cans arrived well boxed. Delivery was fairly fast and did avoid the days I asked. I just need the sun to arrive now!"
Dave Burns, Wed 7th April '10
"I must admit, working in customer service myself I thought the service I received was very good. There was a problem with my product so I got another product sent through in a few days! The only reason I did not rate this a 5 star is because the product itself appears faulty by the manufacturers, not by Drinkstuff."
drinkstuff says: Thanks for your comments Steve. We hope you have received your replacement parts and are now enjoying your product.
Steve Douglas, Wed 7th April '10
"Great site and service. Not so sure on product. We're not stupid people, but we can't get the rods to stay in the connectors properly which makes for a very wobbly way to store wine!"
Lorna Gapp, Wed 7th April '10
"Really quick delivery and the cheapest I found on the Internet, will use again."
Ruth Brice, Wed 7th April '10
"Very fast delivery. Good quality product"
Nicole Grant, Tue 6th April '10
"Very happy with the Euro Chip Set
, except the case was broken inside. The WPT cards I ordered were rubbish, they are paper and bend just after playing one hand do not buy them."
Sorry that you have had this trouble with your order Glenn. You are welcome to report any damages within 3 working days of receiving your order, as specified in our returns policy
Glenn, Tue 6th April '10
"I ordered straws, and a cocktail shaker. They arrived quickly and were well packaged. They were for a party that weekend, and everyone LOVED them! I'd definitely use this shop again. Thanks."
Andrea Rice, Sun 4th April '10
"I sent in the order for a dozen of Martini Glasses
on Sunday night. I needed them by Friday morning the latest, so I was very pleased to receive them on Tuesday. They were very well packed."
Elly Wong, Sun 4th April '10
"Great item, speedy delivery."
Julie Goodall, Sun 4th April '10
"Without doubt, easily the best that I have ever purchased, superb and inexpensive. Arrived very promptly but pity the postage was almost as much as the item itself."
MF, Sat 3rd April '10
"Cards arrived promptly within 3 working days. Unfortunately one pack from the Sahara Casino are cut in the corner and randomly dyed. Fully aware before buying them this might happen and accept nothing Drinkstuff can do about this as packs are sealed at casino but never the less these are useless."
drinkstuff says: Many thanks for your comments Sam. As you say, some of the cards might have cuts or marks on them, this is because the cards were actually used in the Sahara Casino in Las Vegas, and when they are taken out of circulation they are cut or marked for security reasons.
Sam Congdon, Sat 3rd April '10
"The order for glasses was excellent value for money, extremely well packed (no chance of a Royal Mail disaster) and promptly dispatched. Excellent service. Thanks."
Walter Horne, Sat 3rd April '10
"Delivery was prompt and glasses really well packed and just loved the lime mixture
- everyone said it made my margaritas taste great, so will definitely be ordering more of that to keep in the cupboard for my next party!"
Helen Soutar, Thu 1st April '10
"Hi there, thank you for sending me two Stein Glasses
, the service was fantastic! The glasses are great and I can't wait to give them to my boyfriend for Easter with an Easter egg in one glass and a bottle of Leffe in the other! He has wanted a Stein Glass
for ages but didn't know where to buy one from, so I thought I would take it into my hands and buy him one! I will certainly buy from you again, everything was exactly as you said! Delivery was accurate, the glasses were wrapped so many times in bubble wrap after bubble wrap, and in box after box that you could have used the box with the glasses in as a football and the glasses wouldn't even have a scratch on them!! The glasses are great, just what I wanted, thank you very much. x"
Patricia Hobkirk, Thu 1st April '10
"I ordered 2 zenith bar stools which were delivered promptly. Unfortunately, one of them had a defect. The customer support team were extremely efficient and arranged a replacement within 48hrs. An excellent service, thank you."
Ron, Thu 1st April '10
"Great communication, very prompt dispatch and goods as described. I cant wait for the better weather to enjoy cocktails in the garden! Many Thanks"
Louise Lawton, Thu 1st April '10
"Fast and efficient service, with a very user friendly website."
Kenny Crouch, Thu 1st April '10
"Everything was completely satisfying and I will definitely consider ordering again from Drinkstuff.com. I have only one suggestion with regards to the shipment tracking. Is it possible to track the shipment after the dispatch. Currently, once dispatched I saw no further information right to receiving it. Anyways, I am quite happy with the service and the quality of the merchandise."
drinkstuff says: Thanks for your comments Miroslav. Sorry that you didn't receive your tracking number. In the future, if you don't receive a tracking number, you can contact us and we can provide one so you can see the progress of your parcel.
Miroslav Stoyanov, Wed 31st March '10
"Great customer service was experienced with this purchase. Great communication. The gift I ordered was gift wrapped really beautifully and I will be ordering from you in the future. Very fast shipping to Guernsey. Thanks."
Janet Sanford, Wed 31st March '10
"Very prompt efficient service, thank you. Arrived very well packed and protected, I now have a very happy daughter who can make her beloved cocktails."
Shirley Bannatyne, Tue 30th March '10
"When the parcel arrived, unfortunately, even though it was extremely well packaged, one of the glasses was broken. Rang to see what could be done and a very helpful lady said a replacement would be sent straight away, and sure enough, it arrived with even more packaging, if possible, within 48 hours. Great service. Would definitely recommend them, also lovely glasses."
Ali Kennett, Tue 30th March '10
Trevor Cree, Tue 30th March '10
"All items delivered as described. Excellent quality. Purchased for a birthday party and went down a storm. Fast delivery and an excellent company to deal with. Cheers."
Dave Walker, Tue 30th March '10
"Love all your stuff, all reasonably priced, interesting and excellent service as always, arrived next day delivery
, all perfectly packaged and in perfect order!"
Linda Francis, Tue 30th March '10
"Thank you for the item which was just as described, very promptly delivered and well packed."
Dianne Davies, Tue 30th March '10
"I bought this item because we were looking for a jug with glasses, but I did not read the item properly and got 6 more jugs. My fault, but the service/delivery were fast and well packaged. Very pleased."
Mark Peacock, Mon 29th March '10
"I received 2 orders so far from your company and I was delighted with the prompt delivery and the quality of all my goods. I bought a splash gun and it's fantastic I'd recommend this company to everyone that needs bar equipment, it's a five star company."
Sharon Grant, Mon 29th March '10
"Found what we were looking for. Placed order. Paid. All was very easy. Order arrived when you said it. Packed very well. Will not hesitate to order again."
Andrew Feltham, Mon 29th March '10
"I ordered these champagne flutes for a special occasion and they were perfect. They arrived the next day so all in all I'm impressed and will be buying again from this site."
Jemma, Mon 29th March '10
"Just loved the site and the exciting array of products. Was happy to discover that delivery was extremely prompt and that everything I ordered was exactly in the box. Lovely original products made the party really special!"
Joanna Lund, Sun 28th March '10
"Excellent item, well worth the money! Great company very quick with delivery. Thanks."
Michaela Moore, Sun 28th March '10
"Lamp was delivered on the day it was meant to. Very happy with product."
Matthew, Fri 26th March '10
"easy transaction, no problems with delivery, would definitely use again and the stag loved his horns lol. Thank you!"
Emma Neighbour, Thu 25th March '10
"Please pass on our remarks to the courier that delivered our order. The delivery Driver, rang to arrange delivery time and was there on the dot. We live in a very rural area and sometimes have problems having items delivered. but we were impressed by the way the driver dealt with us and we would be happy to order from you again if you use the same delivery method. Well Done!"
John Corteen, Wed 24th March '10
"Excellent service, good quality products and prompt delivery. Many thanks, I shall be keen to order again."
Neil, Wed 24th March '10
"Excellent service, and lovely glasses. Would definitely recommend!!!!"
Liz, Wed 24th March '10
"Have been looking to see where I could get the best deal on party disposables
and came up with your website. Thanks for sending everything I ordered so promptly. Everything came up to my expectations."
Jennifer White, Wed 24th March '10
"Thank you for your prompt service and quick delivery."
John Evans, Wed 24th March '10
"Excellent service, order arrived quickly."
In House Chocolates, Tue 23rd March '10
"Ordered playing cards from two casinos
on next day delivery. Cards arrived very promptly the next day in good condition. Would definitely use the site again."
Jen, Tue 23rd March '10
"Very good service, quality products"
juliet townsend, Tue 23rd March '10
"I needed a muddler and store & pour to complete my mojito kit and this website had exactly what I needed, at a price that was comparable to other vendors, all in stock and delivered quickly. The quality of the items was good, I'm happy and will shop here again."
Chris, Mon 22nd March '10
"Good service! I live in Denmark and have never heard of your website, but I was surprised by the fast international delivery, as well as by the good customer service, informing me about the status of the same delivery. Nicely done!"
Silvia, Mon 22nd March '10
"I received exactly what I expected and when I expected it - you can't get better than that! The quality of the cloth is excellent too"
Adele, Mon 22nd March '10
"Website is easy to use and navigate around. Delivery was quick and product was as described. I am very happy with my purchase. I did some research to get the best deal. Thank you."
Kelly Price, Mon 22nd March '10
"All arrived OK in good time. We will be using you again soon."
Ian Orpe, Mon 22nd March '10
Donald, Sun 21st March '10
"I ordered by phone and delivery was very quick. I would have preferred to order online but the site does not show clearly how to order a specific colour, or, in my case, equal number of packs in red and blue. For bridge players two packs are used and these should be in contrasting colours. However, for price and service I couldn't do better."
Kenneth Whittaker, Sat 20th March '10
"Ordered at 11.34am on a Friday, delivered at 8.13am on Saturday morning. About as quick a delivery as I have ever received from an online service and that was with standard delivery. The mind boggles to think what the express delivery is.... Time travel?!"
James Austin, Thu 18th March '10
"Placed an order for a set of port sippers with decanter
on Drinkstuff's internet site on the evening of 15/03/2010 received an email on the morning of the 17/03/2010 with a tracker service, the courier company said on the tracker website that my order would arrive between 11.47 & 12.47 and low and behold at 11.55 my order arrived in perfect condition and well packaged, this is absolutely amazing. Thank you for a job well done."
Roger Paterson, Thu 18th March '10
"Very pleased with item, customer service excellent - noting was too much trouble. Would definitely order again from Drinkstuff."
Angela Chakraborty, Thu 18th March '10
"Great service, arrived very quickly after ordering. Good quality. Recommended."
Alice Watson, Wed 17th March '10
"Received day after completing my order. I had the rocking whiskey glasses
and the Alternato glasses
(both packs of 6) they were both described perfectly on the site."
Kate Summers, Tue 16th March '10
"Order passed on Thursday, package received on Monday, that's faster than most of the French sites."
Romain, Tue 16th March '10
"I ordered some shot glasses. The process was easy. No problem with the payment. The day after, my order arrived well packaged to say it was glass. Would definitely order again."
June Senior, Tue 16th March '10
"Very good service. Very pleased with the all staff, and what I got."
Kristina, Tue 16th March '10
"Very easy site to navigate & simple order process. I received my order within three days. I have been very pleased with the quality of the item & would definitely order from your company again"
Anna Fletcher, Tue 16th March '10
"Every now and again you fine a decent website that you want to visit again and again, this one is one of the best! Great experience and service from start to finish, a joy to shop!"
Nick Wild, Tue 16th March '10
"I did email you to say I had received the goods and that everything was fine, thank you. Service was very good & if ever I need anything in the future I will definitely see if you have what I need, thank you."
J Jarvis, Mon 15th March '10
"Fantastic. From browsing on the site to placing the order, brilliant. Both my items where delivered on the timescale that was given. Definitely will order from here again."
Tammy, Mon 15th March '10
"Wonderful! The roulette layout
is fantastic and provided us with the first of many very entertaining and alcoholic nights in!"
Liz Farmery, Mon 15th March '10
"I ordered 3 CD racks and not only were they great value for money, but the delivery service was a service that you can be justly proud of. Well done."
Keith Percival, Mon 15th March '10
"My first order was a breeze. The price I paid for each of the three products was unrivaled and I took delivery before I even knew what hit me. I will definitely be adding Drinkstuff to my favorites. Thank you once again."
Robb, Sun 14th March '10
"Glasses were very well wrapped and delivered on the expected date. Thank you."
Jackie Freer, Sun 14th March '10
"This order was delivered on the promised day, well packed and complete. It is good to find companies like this, they are few and far between. I will use them again."
Alexandra Murphy, Sat 13th March '10
"Excellent quality spoon
- quick delivery, a very satisfied customer!!"
Mrs Fiona Brownell, Sat 13th March '10
"Very prompt delivery. All products received in good condition."
Michael Foley, Fri 12th March '10
"You delivered this to a friend in Bristol and he was very pleased. Thanks"
Marie Blackmore, Thu 11th March '10
"Easy to use web site. Delivery on time. All good."
Elaine Wishart, Thu 11th March '10
"Good quality, quick and reliable service. Highly recommended."
Kasia, Wed 10th March '10
"Fast delivery. Good quality and good after care. Would buy again."
Jennifer, Wed 10th March '10