Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Excellent service and delivery, able to track my order from work online."
Allison O'Neill, Mon 4th January '10
"I ordered several items before christmas and I have been very impressed with your company. All orders have been despatched very swiftly and the packaging has been excellent, well done to your despatch team. I was worried about receiveing glass items, however they arrived all intact. Thank you."
Deb Clark, Mon 4th January '10
"Absolutely loved my fab wine glases
, slightly disappointed with Quaffer
glasses as didnt think they would be plastic but as I'm an adult I know why there are! Thank you."
Janice Reilly, Sun 3rd January '10
"Everything I ordered online arrived very quickly and is excellent value and quality. I will certainly use your company again. Thanks."
Linda Cooper, Sun 3rd January '10
"Exactly what i ordered delivered very quickly. Will use again."
Matt, Sun 3rd January '10
"Very good service with goods arriving on time during the busy week before christmas. The cocktail making equipment
was very good quality and certainly made for an enjoyable family gathering on Boxing day!!! I'm already planning for next year and will most certainly be using Drinkstuff again. Overall I give - 10/10"
Ian Hindley, Sun 3rd January '10
"Excellent service got them
the next day, wonderful, and packed so beautifully thanks again."
Lynne Phillips, Sun 3rd January '10
"Great products! Arrived in a very tight pre-Christmas deadline! Hours of fun for recipients! Many Thanks! Keep up the good work!"
Hazell Hamnett, Sun 3rd January '10
"Very fast delivery, excellent service."
Iain Scott, Sun 3rd January '10
"Delivery service was very speedy, goods arrived as described. Left at alternative address as I was not home at the time."
Liz Knight, Sun 3rd January '10
"Great gift! Arrived within 2 days of ordering, just in time for xmas! Fab online store. Well recommended! Thanks! HAPPY NEW YEAR! Vonnie x"
Yvonne Swain, Sun 3rd January '10
"Ordered just before christmas and delivered in time for christmas, I can only say I was delighted, it was first class service."
Jean Hampshire, Sun 3rd January '10
"The martini glasses were great. Packaging was great, only issue is the cocktail shaker leaks and can't really be used for mixing but I would definitely order from here again. Interested in some other cocktail glasses real soon."
Thank you for your comments, if you ever have issues with any products you buy from us, just call our customer services
team and they will be happy to help.
M O, Sun 3rd January '10
"Excellent service really fast and efficient, the glasses
were a gift and had been looking for them for a while. Really pleased will definatley uses Drinkstuff again. xx"
Sally Sanderson, Sun 3rd January '10
"Excellent service. Shot glasses
were excellent and as described. Ordering was easy. Goods arrived in 2 days. Well packaged. Would use site again and recommend. Thank you."
S Boyle, Sun 3rd January '10
"I bought this Port sipper and decanter set
for my parents for Christmas. They had never seen anything like it, despite being port lovers. Drinkstuff gift wrapped
the item for me to a very high standard and it made my other gifts that I had wrapped look like a child had done them! hehe. I will certainly use Drinkstuff again as the delivery and customer service is the best on the Internet bar none."
Ryan, Sun 3rd January '10
"Excellent service. Prompt delivery."
G Carson, Sun 3rd January '10
"I received the product
in time but one of the items were wrong and instead of mojito glasses shot glasses were given. The packaging was also a bit of a mess and not really something you can give as a gift."
Thank you for your comments Baljit. We're sorry that you had troubles with your order, we hope you were satisfied with the correct resent glasses that you received after reporting your problem.
As the description of the Mojito Cocktail Kit
states, the set is not packaged as a set, but is a compilation of our other products.
Baljit Kanda, Sun 3rd January '10
"Sxcellent service, speedy delivery."
Janet Woolf, Sun 3rd January '10
"For what these guys sell, all of these products can be found, often cheaper, at plenty of other online retailers. And at least with those other retailers you know when you leave a product review you're leaving it for the benefit of other customers, not for them to counter your review without rebuttal - nice for a company to be so biased in countering its own customer's views! Will not waste any time on these people again."
drinkstuff says: Thanks for your comments Aaron, sorry that you feel this way. We stand by every product that we sell and if a customer is disappointed with a product they have bought from us, we reply to their comments, which is better than ignoring a customer's concerns.
We always welcome price match opportunities with other companies, so if you find a product cheaper elsewhere, just let us know. Regarding the Gummy Bears that you purchased, these were sold at the same price as our competitors, and you even used a money off code to get a cheaper price.
We continually monitor competitor prices to ensure we can give competitive pricing to our customers.
Aaron Howe, Sun 3rd January '10
"My package came the next day as arranged, however a wig was missing from the order, so I spoke to customer services and they said they would dispatch it immediately. The wig was for a party on the 28th Dec, however it did not arrive until Wed 30th. Although I had paid the extra fee for the original order, I do not think tht the Wig was sent by next day delivery. I realise that Christmas is an awkward time of year with weekends also disrupting services and the weather has also been particularly difficult this year. I felt that the company dealt with the issue the best they could, under the circumstances, it is just a pity that this item was missing from the original order. However, I would use the compnay again."
Elaine Allan, Sun 3rd January '10
"Fantastic all round service. Ordered items late Friday/Early Saturday, was getting items delivered to my home address in Scotland (although main address was in London) and received a call on the Monday checking the address and order were correct and that my delivery would be sent by next day (originally was standard). Delivery was very secure and all items we're individually, securely wrapped. Thanks!"
Kirsty Park, Sun 3rd January '10
"Great service, thanks."
N. Moore, Sat 2nd January '10
"I have experienced excellent customer service
from this company and will definitely shop here again."
Lyn Brady, Fri 1st January '10
"Very pleased with the price and the speed of delivery, thanks."
Suzanne Brown, Fri 1st January '10
"Thank you. Very good service."
Ann Seville, Thu 31st December '09
"Great service, order came next day, product exactly what I ordered. Will be odering again."
Michelle, Thu 31st December '09
"Product looks great, really good quality. Ice Bucket
keeps ice frozen for over an hour - brilliant!!"
Daniel, Thu 31st December '09
"Great products, perfect presents, and delivered very quickly. Will use Drinkstuff again."
Gillian Tomlinson, Thu 31st December '09
"Fabulous and efficient service (also given that it is christmas) and parcel wrapped up very well. Most impressed and would use again. Thank you for making it stress free."
Mrs P Hunt, Thu 31st December '09
"Everything arrived on time first class service."
Maria Edge, Thu 31st December '09
"Prompt delivery, well packed."
Margaret Bond, Thu 31st December '09
"Very prompt delivery, item as described, very reasonable price and charges."
Richard Norman, Thu 31st December '09
"Every time I order from Drinkstuff I have received a service unrivalled on the net. Yet again my order was delivered quickly and well packaged. Many thanks to the staff at Drinkstuff."
Grant Coppin, Thu 31st December '09
"Prompt delivery before christmas, cheers."
Sarah Skinsley, Wed 30th December '09
"Speedy delivery. I was very impressed."
R Hemmingway, Wed 30th December '09
"Great Service, however the 4 cans of Pussy
juice that I bought were all dented, as they were not packed correctly within my parcel, it was if they had been chucked in the bottom of the box and a big blob of bubble wrap shoved in on top to pack the parcel out, so therefore the cans in transit were rolling around in the box. I know this sounds trivial but they were gifts for friends, and you want your gifts to look nice, not all dented. I understand it's Xmas and you were all busy but don't slack with the packing of items, you wouldn't like it to happen to you. Anyway hope you all had a good Xmas and have a good New Year."
Sorry that you had this trouble with your order Keith. As a gesture, we are sending you 4 more cans of Pussy Natural Energy Drink
Keith Irvine, Wed 30th December '09
"I found your ordering process simple and straightforward; my order was dispatched and received within 3 days. I had a problem with one of the barstools, called the helpdesk and the replacement gas bottle was dispatched and received within 3 days. An excellent service all round and I will recommend your website to friends and family."
Pauline McManus, Wed 30th December '09
"I wasnt completley satisfied with my order as it arrived with a hole in the seam, luckily a family member could fix it for me otherwise it would have been an inconvinence."
drinkstuff says: Sorry that you had trouble with your product Emily. We do allow a 3 day period for all damages to be reported to us. In the future, you can contact us with any problems like this. This fault will be passed on to the manufacturers.
Emily Freund, Wed 30th December '09
"This order was delivered very quickly and I certainly did not expect these candles
to be as lovely as what they are, I am a very delighted and happy customer."
Mrs Julie Clegg, Wed 30th December '09
"Great service, fast delivery, will use Drinkstuff again."
John Ovens, Wed 30th December '09
"Quick delivery time to my work address from placing order. First impressions very good and I will certainley use again. Thanks"
Samantha Kin, Wed 30th December '09
"Very professional website with items easy to find. Quick delivery and packaged well to prevent any breakages. Excellent quality product
. Will definately use Drinkstuff.com again. Thank you."
Miss K Freemantle, Tue 29th December '09
"Thank you for your prompt delivery - good price too."
Jane Paterson, Tue 29th December '09
"Great service, items arrived quickly - all within a few days and in time for Xmas as promised. Items all good quality and well packaged. Thanks!"
Emma B, Tue 29th December '09
"Wide choice of gifts delivered quickly. Well packaged, an overall excellent service. Many thanks."
Dave T, Tue 29th December '09
"I ordered the cocktail starter set
for my girlfriend just a few days before Christmas and it was delivered the next day as promised. The cocktail set is perfect and the bar book that comes with it is brilliant. Thank you for a fantastic service, We'll be back to expand the set with more goodies from Drinkstuff.com Give yourselves a pat on the back!"
Steven Dean, Tue 29th December '09
"The cocktail shaker and measure I ordered just before christmas both came very quickly, and were very well packaged/protected. Thank you for the excellent service."
Rich, Tue 29th December '09
"I was impressed with the efficient service from drinkstuff, I ordered this
for my son for christmas and it arrived a couple of days after ordering. It was well packed and my son is over the moon with it. Also very good price!!!!"
Margaret Weston, Tue 29th December '09
"All goods arrived in time for xmas, thank you."
B Marsden, Tue 29th December '09
"The service I recieved was very good indeed, products come on time if not quicker than expected. However I was a little bit upset I found the ice trays
cheaper. Overall very good and thank you, wish you a happy new year."
drinkstuff says: Thanks for your comments Adam. For future reference, we will price match any item you can find cheaper online.
Adam Clarke, Tue 29th December '09
"I recieved it quite late however it was in the time bracket alocated. The goods were as expected although I was under the impression the bear
would be a little larger but all in all a success."
drinkstuff says: Thanks for your comments Tarka. Unfortunately over the Christmas period we process up to a thousand orders a day, so we can't help one or two delays.
Tarka, Tue 29th December '09
"Ordered on Monday and delivered on Wednesday. Really good service and happy to answer all questions I had."
Jmac, Tue 29th December '09
"Very prompt service. I was phoned to be told one of the products I ordered was out of stock, but your contact
went out of his way to source me a replacement as near as possible to the original. My order was recieved the next day and I was refunded the £1 + difference. Thank you for your excellent customer service."
Susan Robson, Mon 28th December '09
"My order was handled very efficiently. My goods arrived on time. I had one damaged item which was quickly replaced after a simple phone call
. All in all a simple transaction that was handled well even the breakage was sorted first time."
Robert Owen, Mon 28th December '09
"I ordered the Heineken Keg
as a birthday present for my nephew - he was absolutely delighted with it (in his words 'brilliant surprise!') It arrived as promised on his birthday - service and goods exactly as promised. I will definitely shop with you again and also recommend you to others. Many thanks."
Kathy Tayler, Mon 28th December '09
"My original order arrived very quickly but contained an incorrect item. This was dealt with very well by Customer Services
who said a replacement would be dispatched immediately. However, after Christmas I have still not received the correct item which was meant as a Christmas present and this is obviously rather disappointing."
drinkstuff says: Many thanks for your comments Lyn. Unfortunately over the Christmas period we are dispatching a thousand orders a day, so things can regretfully be delayed. As compensation we have added 5 points on to your account for use on your next order.
Lyn Brady, Mon 28th December '09
"Drinkstuff's prices are competitive and the service is second to none. The items I ordered were shipped promptly and were very securely packaged. I am very happy with the service I recieved. Thank you."
Kay Joseph-Beeston, Mon 28th December '09
arrived well packed and in good time for xmas. Very speedy service."
Meggie Milne, Mon 28th December '09
"I ordered this wig
very last minute for a pantomine in work. The wig arrived at 7.45am on the given day of delivery and was better than it looked in the pictures. I received lots of positive comments from my work colleagues. I would order again from Drinkstuff without any hesitation, as the service and product exceeded my expectations."
Linda Eccleston, Mon 28th December '09
"Very good site easy to use and deliver spot on. Many Thanks."
Nick, Sun 27th December '09
"This is the first time I have placed an order with yourselves. I am very pleased with the excellent prompt service I ordered on the Sat afternoon and the parcel was delivered Tuesday morning. Thank you and a very prosperous new year."
Mrs B Senior, Sun 27th December '09
"Delivery from Drinkstuff.com was very efficient. I ordered the Guinness Slippers
which was to fit a size 9/10 comfortably. My partner was given these on Christmas day and is a size 9. By the end of the day all the stitching at the back of the slipper had come away and the stuffing was coming out. This is a quality issue for Guinness and not Drinkstuff but unfortunately as they were bought through this site the feedback has to go to Drinkstuff. Service from Drinkstuff was good but quality of the product was very poor!!"
drinkstuff says: Many thanks for your comments Jennifer, and thanks for bringing up the issue with the product. Your comment has been passed on to the suppliers of the Guinness Slippers.
J Jeffrey, Sun 27th December '09
"Excellent service form Drinkstuff. Hubby already started making cocktails, french martini particularly good! Many thanks, will definitely buy again."
Diane Dowdle, Sun 27th December '09
"Order exactly as expected. Delvered promptly and on time. While we understand the need for packaging fragile items - the size of the box was somewhat large! Could save yourselves a bit on packaging there me thinks. Glasses excellent and safely received."
drinkstuff says: Many thanks for your comments Karen. Unfortunately with the high volume of orders during the Christmas period it can be easy to run out of certain sized boxes, so some substitutions have to be made.
Karen H, Sun 27th December '09
very fast delivery thank you very much my husband loved it."
Christine Carhart, Sun 27th December '09
arrived in perfect order, and right on time despite the Christmas rush. Well done. I'll buy from you again."
Harry Brooks, Sun 27th December '09
"Product arrived quickly and in top condition. Very pleased indeed."
Dr Margaret Wright, Sat 26th December '09
"Great service, thank you for bring a smile to my face when I received the bottle opener
. Keep up the great work."
Robert Gorman, Sat 26th December '09
"I ordered some Stella glasses
for my dad for Christmas, unfortunately one of the glasses was chipped during transit. I called the customer service team
who were outstanding. They sent another pack straight out to me with no fuss. Fantastic service, really pleased with order!! Thank you."
Steve Lambeth, Thu 24th December '09
"I placed my first order on this website for a beer belt
and the service was excellent. Fast deliver and got a £5 discount code off my next order. I'll definately be getting more from here in the future."
Lindsay Jeffries, Wed 23rd December '09
"I could not be happier with either the product
or the service, especially at what must be the busiest time of the year. Very happy."
David B Pearson, Wed 23rd December '09
"Site is clear, easy to use and has a good selection of products. Prices were reasonable, and delivery was excellent."
Alexander Hayes, Wed 23rd December '09
"Excellent service in every way (including being answered via 2 phone calls by REAL PEOPLE when I rang with a query about the letters). An explanantion of what was needed to make them all work except one was given immediately and then the one that still didn't work was instantly replaced. Terrific - thanks."
Jane Scarfe, Wed 23rd December '09
"These martini glasses
arrived very well wrapped in perfect condition and were just what I wanted, very elegant looking but not girly, ideal as am giving them to both my boyfriend and to my brother."
Aurelia Verdin, Wed 23rd December '09
"Well packaged and arrived well within the stated time. The Martini glasses
are elegant looking - we will be ordering more from this site."
Helen Grogan, Wed 23rd December '09
"Fantastic service, very fast delivery. The item was packaged very well, I got this Jack Daniels mirror
for my husbands collection for christmas, and he was very intruiged by the size of the box!! I would definately order from you again. Thank you."
Jennifer Griffiths, Wed 23rd December '09
"A card was put through my door as I had missed the delivery. I arranged to go to DPD depot in order to pick up this delivery on saturday 12th December. They had only 2 of the 3 boxes available for me to pick up so then had to arrange a day off work for them to redeliver the correct number of boxes. Felt like I had wasted alot of time in order to get the goods I ordered."
drinkstuff says: Thank you for your comments James. Sorry that you have had these troubles with your parcels. We always advise customers to be present for delivery of their parcels to reduce troubles with delivery. If you log in to your account you will find a tracking number for your orders, which means you can follow the parcel's progress at all stages.
James Blice, Wed 23rd December '09
"Ordered, paid, recieved 36 hours WOW super fast, I will be back Thanks."
Gordon Roberts, Wed 23rd December '09
"Very pleased with cocktail shaker
. Hammered effect looks very classy. As it's a christmas present it has yet to be road tested but I'm confident it will be successful. Many thanks for efficient service from your company."
Patricia Rook, Tue 22nd December '09
"Having searched high and low for the game
, and needing at fairly short notice, I was delighted to find somewhere that would sell it to me at a respectable price, and get it to me quickly
. What a combo! Other sites had long lead in times, or ridiculous prices. I am so pleased with Drinkstuff: I definitely recommend and will use them again myself next time I'm planning subversive fun with friends! Where on earth did you find a courier company
with friendly and helpful couriers?!"
Kesewa John, Tue 22nd December '09
"I ordered some long stem LSA Champagne Saucers
from you that were not in stock but on back order. They arrived when you said they would and although one glass stem had broken on route (nature of the delicate content!), when I called you about it, there was no issue at all with despatching a replacement glass to us, which again arrived promptly. Fantastic service and we would definitely use you again!"
Annabel Berry, Tue 22nd December '09
"Brilliant efficiency in despatch of goods which were just what I wanted. Saw the Ice Bags
in the South of France in the summer and was delighted to find them on your web site here."
Jenny Taylor, Tue 22nd December '09
"Everything turned up sooner than expected, packed really well and was better than discribed! Really chuffed!"
Claire Marjoram Wills, Tue 22nd December '09
"I was very impressed with the speed of my order and the product was exactly as described on the website. Will definitely use this website again for gifts."
Pippa White, Tue 22nd December '09
"Will defo be using Drinkstuff in the future, my order got lost by the delivery company. No fault of Drinkstuff but they provided me with my replacement within a couple of days with minimum fuss, very pleased."
James Daly, Tue 22nd December '09
"I have ordered a couple of times from Drinkstuff and I find them an excellent site to order from. Products are exactly as seen and described online and delivery is very quick. I am very pleased with the goods I have ordered. Thanks"
Amy Swarbrick, Tue 22nd December '09
"I bought a pizza cutter as a secret santa gift for a work colleague and it seemed to go down rather well so thank you!"
Linda Hayward, Tue 22nd December '09
"Many thanks for a fast efficient service."
M Whitton, Tue 22nd December '09
"All items were promptly delivered, well-packed (not one cracked glass!) Excellent quality and good value for money."
Jamil Khair, Tue 22nd December '09
"I love this site. It always comes up trumps. Quick delivery good packaging."
Dave, Tue 22nd December '09
"Fast delivery and my glasses arrived in perfect condition! Thanks!"
Natalie Carr, Mon 21st December '09
"Excellent. Delivered on time, and replaced broken glass extemely fast. Would not hesitate to order more stuff, and recommend you anytime, many thanks."
Rob Westwood, Mon 21st December '09
"Loved the item, great value, fast delivery, will definitely buy again, thanks."
Alfie Coulthard, Mon 21st December '09
"Wasn't in stock when i first looked but signed up for email to notify me when they were. Had an email a few days later to say they were back in stock and I ordered them the same day. They arrived a few days later and just what I wanted. Good efficient service and very reasonably priced."
Jo, Mon 21st December '09
"It was a great service."
Eniko Uveges, Mon 21st December '09
"Excellent - prompt delivery, quality product, exactly as described, securely packed. Would gladly order again from this supplier."
Barry Harker, Mon 21st December '09
"Great products, great service - delivery was so quick. I had a broken glass delivered and called up, spoke to customer services who didn't hesitate to send me a replacement. If only all online companies were as good!"
Laura Howard, Mon 21st December '09