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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.


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"Ordered Drinkstuff's Insulated Ice Bucket for my folks' 40th Wedding Anniversary. Despite the adverse Winter weather, it arrived right on time - the very next day. Good prices, and excellent service from Drinkstuff. Would recommend."
Alan Dempster, Tue 4th January '11
"From my US computer, I requested delivery of martini glasses to my Aunt in rural Galway a few days before Christmas. I was delighted to hear that despite the terrible weather and road conditions, the glasses arrived intact on Christmas Eve and were very well received. Thanks for the great service and the reasonable pricing!"
Mary B Walsh, Tue 4th January '11
"Even in the week before Christmas, delivery was very fast, many thanks."
Mike, Mon 3rd January '11
"Was very satisfied with the products received and was impressed with how quickly they arrived!"
Siobhan Harrington - Hayes, Mon 3rd January '11
"Well packed and arrived on time, very happy."
Robert McCall, Mon 3rd January '11
"Items arrived quickly (considering it was very bad weather and other post seemed to be delayed). They were wrapped securely in bubble wrap and in perfect condition. I would definitely order from this company again. Very very pleased with the service and the products and would recommend to friends. Thank you so much."
Donna Young, Mon 3rd January '11
"Thought the website was really good - just what I was looking for. The service was excellent (the goods came in really quick) and I thought the products were of a very high quality, I will certainly be using this website again."
Rachel Hill, Mon 3rd January '11
"Very happy... Had a spontaneous decision to buy an ice crusher (which worked a treat) and it arrived nice and packaged before Christmas. Will be back again."
David Murphy, Mon 3rd January '11
"Excellent delivery service... ordered just before Christmas and was delivered in time... even with all the snow!"
S Campbell, Mon 3rd January '11
"Very easy to order and received in next week, also before dispatch receive email from Drinkstuff. All good."
Saif Khaled, Sun 2nd January '11
"The goods arrived in time for Christmas. My son was delighted with my purchase."
Barbara Moore, Sun 2nd January '11
"Well packed. Quick delivery. Pretty pink party glasses. Something different."
Jill le Vesconte, Sun 2nd January '11
"Very nice cocktail kit! Even though I had left my purchase till the last minute and with all the snow and ice affecting deliveries around the country, I still received the kit in plenty of time before Christmas. Just a shame that my gift that my brother had ordered didn't arrive for Christmas day!! Top marks."
Matthew Lucas, Sun 2nd January '11
"Right product arrived on time, even at Christmas, as promised!"
Jenny Grant, Sun 2nd January '11
"Lovely Peroni glasses just as ordered, great delivery in difficult times, two where damaged in transit, called and service was great and pleasant, replaced next day, super service, will buy again. Many thanks."
Andy, Sun 2nd January '11
"Great sign thanks!"
Paul, Sun 2nd January '11
"Just wanted to say thank you for the speedy delivery of the traditional pub beer mats I ordered just before Xmas and just before the SNOW. You managed to get them to me on time considering all the travel chaos so I was very impressed."
Natacha Due, Sun 2nd January '11
"Glasses were ordered during the heavy snow so did not expect to receive them before Christmas but item was delivered next day. Superb service, would recommend to all my friends and family."
Aaron Elward, Sat 1st January '11
"I am very pleased with my purchase! I received the item broken and contacted customer services who replied rapidly and sent a replacement! A big thank you to your team and I will be shopping with you again and recommending you to all my friends (both of them). Many thanks, Paul"
Paul Hulme, Sat 1st January '11
"Very good service. Even with the bad weather parcel arrived before items that had been ordered weeks before. Will certainly look for gifts from here again."
Mr Simon Collins, Fri 31st December '10
"Kit came extremely quick considering the Xmas rush. Fantastic piece of equipment and my husband cannot wait to start using this."
Rachel Bradshaw, Thu 30th December '10
"Despite all the problems with snow and ice my order was received within 3 days. I live in central Scotland where we suffered horrendous weather. Thank you so much."
James Rowan, Thu 30th December '10
"Absolutely brilliant!!!!"
Simon Durrant, Thu 30th December '10
"With all the problems caused by the terrible weather, I was more than surprised to receive my order within 24 hours of placing it. I would not hesitate in recommending Drinkstuff to friends, colleagues, etc."
Mrs S Tull, Thu 30th December '10
"Very pleased with quality of glasses and customer service. One glass was damaged in transit, the company apologised and a replacement was sent immediately."
G Beet, Thu 30th December '10
"I ordered a cocktail starter set from Drinkstuff for as a Christmas present for my husband together with the cocktail accessory set and salt rimmer. He loved the present and the Cocktail Starter Set was great value for money and contained all of the things that he needed to make fantastic cocktails! When he opened the set on Christmas morning we discovered that the strainer was missing from the set, but when I emailed Drinkstuff I received a prompt reply apologising for the error and they sent out a replacement straight away. Great customer service!"
Katie Gallacher, Thu 30th December '10
"Thank you Drinkstuff, for fantastic fast pre-Christmas delivery in the snow!! and for keeping me informed about delivery as well. Great customer service. Had never used you before, but will definitely recommend you!!!"
Kelly Eaton, Thu 30th December '10
"I was most impressed with the swift processing and delivery of my order, especially at such a busy time of year. It was great to be able to track my order and despite most of the country being covered in snow, my order arrived on the day it was promised. Drinkstuff... highly recommended!"
Angela Sullivan, Wed 29th December '10
"Great items, very fast delivery."
John Norman, Wed 29th December '10
"Thank you for getting the lay z spa here on time and sorting out the mistake which was made, but you have sorted it out, thanks again and happy new year."
Linda Harris, Wed 29th December '10
"I ordered several items from Drinkstuff, including 2 bar top mats. They came prompt as ever (as everything I have ordered over the years has) and are once again a high end product. Exactly what I wanted, already well used. Excellent resource for finding what I want, always consistent of value for money and quality."
Steve Griffiths, Wed 29th December '10
"Thank you so much for the prompt delivery of my item, I was impressed with how you kept me updated throughout the process. I do feel that the delivery charge is pricey as most websites are offering this free."
drinkstuff says: Sorry that you feel let down by our next day delivery price Amanda. We do subsidise our delivery costs to bring the best priced service to our customers.
Amanda Byrne, Wed 29th December '10
"Ordered on Wednesday, delivered on Thursday, was not expecting such a quick delivery in the weather we were having. Item just what I wanted, perfect. Will order from you again, thank you."
Catherine Rippingale, Wed 29th December '10
"Overall I was happy with my purchase and the customer service I received from Drinkstuff although I have the following comments. Postage to N Ireland I found was expensive. Packaging was flimsy, one of the items was broken on arrival. I was very pleased with the Drinkstuff Customer service team as they replaced this item in time enabling me to give the set as a present, it's original intent."
drinkstuff says: Thanks for your comments William. Sorry that your parcel arrived damaged. We hope that the gift went down well in the end.
William Cochrane, Wed 29th December '10
"I just wanted to say thanks for giving such awesome service; very fast delivery and very securely packaged, was worried that the glass could break but I needn't have feared! I highly rate this site, and shall definitely be using it again! :)"
Amber Setchell, Wed 29th December '10
"Thank you, received very quickly and well packed. Will definitely use again."
Margaret, Wed 29th December '10
"I am very happy with the service. The items I ordered were securely packed and were delivered in good time. I will use them again."
Julie Guarnieri, Wed 29th December '10
"Thank you for the prompt delivery of my items."
John, Wed 29th December '10
"Very happy, will be using Drinkstuff again. Good prices, lots of lovely things to look at, and as my husband has made a home bar will be needing other things. Thank you."
Mrs SM Halse, Tue 28th December '10
"I was very impressed with the prompt delivery, all the gifts I had ordered were received in plenty of time for Christmas. I have recommended the site to friends. Thank you."
Mrs Carol Burt, Tue 28th December '10
"I was satisfied with my order once it arrived, but not with the delivery. I received an email from the courier saying delivery would be made on the 16th of December so I waited in all day. No parcel which annoyed me a little, but I decided to stay in all day on the 17th as well to allow for the bad weather and possible delays because of it. However, it still didn't arrive on the 17th and I had no further communication from the courier and their website didn't give any contact details to enquire about the order. Finally, my stuff arrived in the evening on the 21st of December and the delivery driver had no idea that the order should have been delivered earlier. This has put me off ordering in the future if I need things in a hurry unfortunately."
drinkstuff says: Sorry that you had these issues with your delivery Nick. Unfortunately the recent weather conditions caused some delays with deliveries across the country. We see that you ordered through an affiliate site of ours so unfortunately we can't make them include our contact details on their pages.
For future reference, our customer service team is always willing to help with any issues you may have, our full contact details can be found on our contact us page.
Nick Bradshaw, Tue 28th December '10
"I had reason to telephone a request about the order I had placed and the customer service was polite and helpful. My order arrived promptly (despite the difficult weather conditions) and was just what I wanted. Thank you."
Gill MacKenzie, Tue 28th December '10
"Excellent service."
Markku Nisumäki, Tue 28th December '10
"Have now placed two orders with Drinkstuff and I am very satisfied, no problems with the products and delivery was prompt."
Kevin, Tue 28th December '10
"Clear & comprehensive catalogue with very prompt delivery. Thank you."
Ken Robson, Tue 28th December '10
"I was delighted with the product (as was the happy recipient!) and the delivery service was excellent, particularly in light of the poor weather conditions and the close proximity, time wise, to Christmas! Over all I would heartily recommend Drinkstuff to anyone who'll listen! I'll certainly use the site again."
Colette Grantham, Tue 28th December '10
"Delivery person excellent. Time taken excellent. Product just what I wanted."
Sandra Parnell, Mon 27th December '10
"Bought as a joke gift, but has ended up being his fav glasses for his wee dram."
Jen, Mon 27th December '10
"Just wanted to say that the communication, general service and speed of delivery was absolutely fantastic. Thanks very much and I will without doubt use you again."
Matt Luckhurst, Mon 27th December '10
"Well packaged and delivered on time despite the poor weather conditions. Telephone enquiry dealt with very efficiently. Good business to deal with. I would certainly recommend this company to other people. Thank you."
Patricia Bowman, Mon 27th December '10
"2 sets of cocktail glasses received plus a cocktail strainer all in perfect order & very quick, Xmas as well. Party went a treat, ta."
John Firth, Mon 27th December '10
"The stools were amazing value, arrived incredibly promptly, and look fabulous; they really are the perfect finishing touch for our new kitchen. I would have given five stars if they hadn't come in quite so many pieces, but then for the money I guess I can't really complain!"
Lucinda, Sun 26th December '10
"I ordered pretty late for Xmas so paid for the next day service which I got. The parcel was delivered the next morning, the item was well wrapped and the recipient was delighted with the cocktail kit. All the items were as described and of good quality."
Imelda Baxter, Sun 26th December '10
"Parcel still not received 12 days later, chased delivery company twice who assured me that parcel would be delivered priority on Xmas eve, on tracking record it said unable to deliver due to severe weather, everyone else is delivering and my road has no snow on it. Not impressed!"
drinkstuff says: We're sorry that you've had these issues with your delivery Mrs Brooks. Unfortunately the recent weather over the Christmas period caused delays at the local delivery hub, so all parcels coming from there were delayed regardless of weather conditions in local areas. We see from the tracking details that your order has now arrived with you.
Gladys Brooks, Sun 26th December '10
"Fantastic service every time. Reliable, friendly and quality products. Thank you."
Paula, Sun 26th December '10
"Great service, thanks. Really impressed with the delivery time. Thanks."
D Stokes, Sun 26th December '10
"Presents were loved by everybody speedy delivery even in bad weather."
Lara, Sun 26th December '10
"I was very impressed with the speedy delivery service and the item was top quality."
Helen Malik, Sat 25th December '10
"Ignoring the delivery delay due to severe weather conditions, the clapperboard came quicker than expected! it was only £5 yet it seemed to be very decent quality. The alignment of the actual pivoting piece of clapping wood is about 4mm off, which would have been painfully frustrating if I had OCD, but great for the price nonetheless. I haven't yet tried it with chalk but I was quite pleased with everything really. Smashin'"
Daniel, Sat 25th December '10
"Great products at good prices, arrived in good time and well packaged. Thanks."
Gary, Sat 25th December '10
"Really pleased with all the Christmas presents I purchased. Great quality, arrived promptly, well packaged... happy customer - thanks!"
Nicola, Thu 23rd December '10
"Placed my order at 21.00 hrs on Monday 20th of December 2010. Given the extreme weather I had hoped that we might receive our order before the new year. So imagine my surprise at 11.00 on Thursday 23rd of December 2010 in a snow covered Dublin when our delivery arrived, just in time for Christmas, so well done lads, and many thanks, and merry Christmas to you all."
Bernard Norton, Thu 23rd December '10
"Many thanks for the cocktail set and ice crusher, which arrived well packaged and in excellent time, I would definitely shop here again. Looking forward to my Christmas cocktails!"
Catherine Pan, Thu 23rd December '10
"Thanks for our order it arrived well before we expected (even with out the snow problems) The items are brill just what we wanted, something to get the party off with a swing! Would recommend drinkstuff to others(and have done) WILL deal with again, no problems at all."
Pete, Thu 23rd December '10
"Thank you."
L Keen, Thu 23rd December '10
"Fast delivery even with the awful weather about us. Product was fab and will be sure to shop here again in the very near future. Thank you."
Lee Brereton, Thu 23rd December '10
"Product was very good quality and although the 1st one came with the incorrect wording, nothing was too much trouble to resolve it. Will definitely be doing business with this company again."
Sandra Matthews, Wed 22nd December '10
"The Hot Stone Grill is excellent, cooks really well and is easy to use, just like a lava rock (well a safer version!) the only downside to my order was the delivery company, they were very difficult to get hold of if delivery was missed, so rearranging was a nightmare, don't use DPD in the future use royal mail please. My experiences with them this year and in the past have been excellent."
drinkstuff says: We're sorry that you've had some trouble with your delivery Lee. A number of our parcels are delivered by Royal Mail, we make sure to send heavier and larger products by courier to help keep down the delivery costs to customers.
We have found that DPD perform above many other couriers in their delivery service, and we hope that you won't be put off ordering from us in the future.
Lee Taylor, Wed 22nd December '10
"My order was delivered very quickly and everything was as described but with one item missing. After contacting to report the missing item, with no fuss just apologies, the item was despatched immediately. Would not hesitate to use again or to recommend to anyone."
Julia Mills, Wed 22nd December '10
"Even due to bad weather, delivery was only one day late. Excellent customer service. Would recommend this company to family and friends. Bar stools are very comfortable."
Mrs Marie Hall, Wed 22nd December '10
"Your service is excellent and the product description is top notch, 1st class. Thanks so much for the fast response in delivering the order, it was an excellent service."
Terence Hipkiss, Wed 22nd December '10
"Excellent service was really pleased with the speed it arrived."
Jenny, Wed 22nd December '10
"Just left feedback but forgot to mention that I have these glasses (Rocky Aperitivo Glasses) and I hunted high and low for them as a gift for my friends for Christmas. Couldn't believe that I found them. Thanks again."
Marcia Oldale, Wed 22nd December '10
"Ordering was hassle free, constant updates on delivery status. Arrived well within the delivery timescales. Definitely use you again to order goods. Well done."
Marcia Oldale, Wed 22nd December '10
"Products arrived quickly, without fuss, well packaged and updated by e-mail. Just cancelled an order from another bar company who have messed me around for over a month. I will be giving that order now to Drinkstuff."
Rob, Wed 22nd December '10
"The product I ordered was delivered promptly and within expected delivery time despite the snow affecting the postal services. The item I ordered was a fragile item and was packaged really well. I would definitely order from this company again."
Catherine, Wed 22nd December '10
"The glasses are exactly as described and the delivery was really quick considering the terrible weather conditions. I would have no hesitation in ordering from you again! Brilliant service, thank you!"
Rosemary Little, Wed 22nd December '10
"The delivery was very fast!! I really appreciated that."
Mounier, Wed 22nd December '10
"Really good, quick and professional service. The prices for some of the items are competitive even including the shipping. Tracking email was sent to me after dispatching the items ordered. I'm certain I'll come back to www.drinkstuff.com in the future. I do recommend this supplier."
Nat, Wed 22nd December '10
"Fantastic website, clear & simple to navigate. Despite the adverse weather conditions, even when many other Christmas deliveries were going astray- my Drinkstuff order came really quickly! Would definitely refer friends to this company & will most definitely be back for some more cool stuff myself - thanks."
Tina Prior, Tue 21st December '10
"Although the stated time for delivery was 2-3 days, my items were not delivered for 6 days. As I need them specifically for a weekend opening night, one can understand my frustration. All I received was an apologetic E Mail, which didn't really help."
drinkstuff says: We're sorry that you were disappointed with the delivery of your items Mr Foster. We ensured that your order was dispatched from us within the allotted time, but unfortunately we have to rely on a 3rd party delivery service who have been affected beyond their control by the recent weather. Our courier DPD have been working overtime to resolve their backlog of orders and brought your order to you in the quickest time possible.
A Foster, Tue 21st December '10
"No problems easy to use site. Interesting selection. Reasonable prices. As I say hassle free. Will use again."
P Lack, Tue 21st December '10
"Fast and efficient service with quality products. Thanks."
Sam Butler, Tue 21st December '10
"I shall certainly be using your company again, the level of service and support has been exemplary."
Terry Markham, Tue 21st December '10
"Brilliant service, very impressed."
Glenn Beardsall, Tue 21st December '10
"Items arrived promptly and well packaged! I would definitely use the site again."
Vicky, Tue 21st December '10
"Very impressed with service provided and simplicity of ordering."
Karen Manciocchi, Tue 21st December '10
"Thanks all for the great service that you provided. I will be using this in the future. Thanks all. Regards, O"
Oliver, Mon 20th December '10
"Ordered two items, both were in stock when ordered was told two days later that one item was out of stock and is not going to be with me for Xmas. Also the item I did receive was broken when it arrived."
drinkstuff says: We're sorry that you had these issues with your order Allan. We hope you have now received your replacement glasses.
Allan Marriott, Mon 20th December '10
"I am very pleased with everything I have ordered from you over the last year. My deliveries have arrived promptly and have been well packaged. Thanks."
Amanda Bateman, Mon 20th December '10
"A good product, efficiently and quickly delivered."
Graham Piggott, Mon 20th December '10
"They are good shot glasses, I will defo buy more off this site."
Andrew Mcconnell, Mon 20th December '10
"Order was processed fairly quickly and arrived as and when required. The gifts are a secret santa so not managed to open the products but they seem to be packaged very well indeed as it was glass items. Overall very satisfied with the order and delivery."
Rajesh Chumber, Mon 20th December '10
"Website easy to navigate and great variety of unusual products. Ordering and payments both very efficient. Items dispatched promptly. In general very pleased with whole process. Only down side is that the boxes the items were in, had been squashed at the edges and looked a little tatty. Nothing wrong with the contents, though. I will more than likely be ordering again soon."
drinkstuff says: Sorry that the boxes arrived like this Kate. We make every effort to pack our items to be fully protected, but unfortunately transit can take its toll on some boxes.
Kate, Mon 20th December '10
"An excellent company to deal with, we were recommended them by a friend last year and purchased 4 Zenith bar stools. We have had 2 problems over the year, one with the gas cylinder and another with a lever; no problem or issue is too much trouble for any of the staff, replacement parts sent out speedily, despite the products almost out of guarantee. This company is a pleasure to deal with, the staff are very professional, helpful and courteous, we will most certainly use your services again and recommend you to friends and family."
Pauline McManus, Mon 20th December '10
"Great service and good products. You dealt rapidly with a query on some minor breakages in my package. Many thanks and will use you again."
Linda Cotterill, Mon 20th December '10
"Superb service, will use again and again."
Robin Pleaden, Mon 20th December '10
"My goods have arrived and gift wrapped as ordered, so far I am happy with my purchase due to them been wrapped my fingers are crossed that they are intact."
Sonja Shorte, Sun 19th December '10
"I used this website for the first time and all went smoothly. Thank you."
Petra Tesarova, Sun 19th December '10
"Drinkstuff.... If you want to keep any credibility, DITCH DPD!!! You sent me the item on the 7th, and here I am after waiting in the last couple of days for them to constantly say they have "tried to deliver - calling card left". What a load of rubbish!! Terrible courier"
drinkstuff says: Sorry that you've had these issues with your order Luke. The recent weather has caused havoc across the country for deliveries. We see you have now received your parcel and hope you are happy with your order.
Luke Ashmore, Sun 19th December '10

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