Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

Name:		Required
Email:		Required
	We will not publish your email on the site
Order number:
	Can be found on top of your invoice
Where do you live?:		Required
Your rating:	(5) (4) (3) (2) (1)
Feedback title:
	100 characters remaining
Your feedback:		Required
	3000 characters remaining

Terms & Conditions

By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

"Well packed, swift next day delivery, good product."

Emily Thomas, Sat 31st December '11

"The service I received was one of the best I have had. If all other companies were as good as this there would be no need for complaints departments! A pleasure doing business with you and would happily buy from you again. Thank you."

Val Brown, Sat 31st December '11

"Brilliant and fast service. Top quality products. Thanks a lot! :)"

Cassie, Fri 30th December '11

"Excellent service. Items arrived promptly!"

F. Gordon, Fri 30th December '11

"Good service and very prompt delivery."

David Gosling, Fri 30th December '11

"Top quality and a great price. My order arrived well packaged, fast delivery and impressively not a single glass was damaged - would definitely use this site again. Thanks."

Dal Singh, Fri 30th December '11

"Although I have had some issues with the website the customer service's response was quick and efficient in order to correct the situation. The delivery time was good as well and the product came well packed and tidy inside the box. Very good."

Ricardo R, Thu 29th December '11

"Was a first time buyer off site but will def return after I received my order very quick and in time for xmas. My only problem was the first mirror I received was totally smashed and there was no fragile sticker or padding on the actual mirror. This was resolved very quickly after receiving and got a replacement within days of reporting it. Will def use again and recommend."

Jason Gordon, Thu 29th December '11

"Excellent service and extremely quick delivery."

Jane hislop, Thu 29th December '11

"One of the items arrived damaged. When I rang the Customer Services line, the service I received was exceptional. Very fast and efficient. Thank you so much, it is unfortunately a rarity nowadays."

Ann Cook, Thu 29th December '11

"I was so please with the fast delivery and how the company kept in touch. The product was very well packed to keep it safe. A very happy customer."

Dione Brunt, Thu 29th December '11

"I ordered 6 martini glasses on pre-order which arrived swiftly and quicker than expected. The product was top quality and a great price. Items also arrived well packaged and impressively not a single glass was damaged - would definitely use this site again. Thanks."

Michelle, Thu 29th December '11

"Leading up to Xmas I ordered the Stainless Steel Double Walled Wine Cooler and a Manhattan Cocktail Shaker - both products arrived swiftly, well packaged and in a timely manner. Both products were top quality and as detailed on the website. Great service and products, I would definitely shop from here again."

Michelle, Thu 29th December '11

"The items were dispatched quickly and I was very pleased with the product!"

Karen Langlois, Wed 28th December '11

"Brilliant glasses. Truly value for money. Will order again. Very prompt delivery. Many thanks."

Evie Edwards, Wed 28th December '11

"Many thanks for such a fantastic service and prompt delivery."

Steve Jenner, Wed 28th December '11

"I was very impressed with the quality of the items I had ordered and both the speed and care with which they were delivered - especially as this was in the immediate pre-Christmas period. I have used Drinkstuff before and will definitely be using them again .... Thank you."

Sue Fowkes, Wed 28th December '11

"Items well packaged and delivered on time. Only down side was the shipping cost to N.Ireland."

Mark Hanvey, Wed 28th December '11

"I can't fault the service I received from drinkstuff.com. It was excellent value, everything was delivered on time and the packaging was great. Despite ordering cocktail glasses it was excellently packaged with no breakages. I'll definitely use drinkstuff.com again and have already recommended it to family and friends."

J Wilson, Wed 28th December '11

"A very nice set of glasses and Fantastic service, items as described, packed carefully and prompt delivery. What more could you ask for?"

L.Basi, Wed 28th December '11

"Thank you for your prompt delivery, so close to Christmas. My Grandson LOVES it and it is a way of him realising that treats have to be paid for. Thanks again, a happy boy."

Patricia McCallum, Wed 28th December '11

"Unfortunately, the glass jug ordered was cracked when it arrived. The customer service was excellent. I provided a photo of the jug and a replacement was dispatched straight away. All the items ordered have proved very satisfactory."

Zena Howell, Wed 28th December '11

"Excellent service as always!"

Richard, Wed 28th December '11

"Ordered off you with next day delivery... the courier you use is HOPELESS... however, your customer service team is AMAZING!! They even managed to get a replacement glass out to me, after one arrived damaged, in time for Christmas. Brilliant phone manner, brilliant service, will be back for more!"

Drinkstuff says: Thank you for your feedback Adam, we're sorry that you had this experience with your order. Unfortunately over the Christmas period our courier experienced an unprecedented quantity of parcels, so we can only apologise for the issues you had.
We are glad that you finally received your order in time for Christmas.

Adam Wall, Wed 28th December '11

"This product is going to be perfect for jager bombs at our wedding but the packaging needs to be improved as out of the 100 we ordered, 98 were sent and only 80 of them are usable as 18 of them are cracked. I'm still waiting on when I will receive the replacement cups."

Drinkstuff says: Hi Ryan, we're sorry that you received some cracked jagerbomb cups. Our customer services team processed a resend for some replacement cups for you, which left us on 29th December.

Ryan Durkin, Wed 28th December '11

"Awesome from order to delivery. Well informed by e-mail of the whole process and very happy with the product. Extremely professional. Would recommend to others and definitely use you again. Brilliant."

Mark Boyde, Wed 28th December '11

"I bought this really cool slush machine for my younger brother in law for his Christmas and I received an email stating that my parcel had been dispatched but after after two weeks I still had not received it so I emailed the customer service department and they got back in touch within a day to apologise and offer me a refund or if I would prefer another one to be sent to me. I asked for another one which they sent recorded delivery and I got it three days before Christmas. Brilliant, prompt and clear responses to my queries. Would definitely use again. And my brother in law was ecstatic! Thanks guys xx"

Lynne Dormer, Tue 27th December '11

"Prompt service and delivery. The Ice bucket was as I expected and was good value for the price."

B. Mills, Tue 27th December '11

"Item just as described, very well packed and a fast delivery! Perfect!"

Carolyn Swinton, Tue 27th December '11

"The Tiki mug for my son's Xmas present arrived within days and I was informed of its progress at every step. My son spent half the year in Fiji and the rest as a first year student - so this was the perfect present for him. For once Dad manages to get a cool present! Thanks drinkstuff."

Stephen Cooper, Tue 27th December '11

"Good product, good service."

Lewis Dockray, Tue 27th December '11

"Item was good & value for money, plus great service, thanks!"

David Grindle, Tue 27th December '11

"Bought this for my son and daughter in law as a Christmas present and it went down a storm. Great quality, good price, excellent delivery, what more can I say other than thank you drinkstuff I will certainly recommend your site to family and friends."

John Harris, Tue 27th December '11

"from the ordering process to the after sales customer service I found the whole process excellent. Many thanks and Happy New Year."

Deirdre, Tue 27th December '11

"Great success, made really good Christmas presents!"

Claire, Tue 27th December '11

"I was very pleased with this company, Very good communication, delivered in time slot , and good follow up communication, Very good price, I would Highly recommend this Company."

Bob Govier, Tue 27th December '11

"I love these glasses they are fab."

Julie, Tue 27th December '11

"Very fast service, glasses received within three days. Delighted with the glasses. Would definitely use this company again."

linnette phizacklea, Mon 26th December '11

"A set of glass port decanter and sippers were given to us as a present. We enjoyed them so much that we decided to get some as Xmas presents, so I ordered 4 sets which arrived promptly, great packaging. Actually the packaging on these were better than the original present we received. These are really fun sippers for port, a good laugh after a nice meal. Great present idea."

A Mullen, Mon 26th December '11

"Easy to use web site and ordering system, goods arrived well packaged and in perfect condition exactly when expected. No complaints."

Shanti Persaud, Mon 26th December '11

"Excellent fast service."

DAVID A TURNBULL, Mon 26th December '11

"First class products and recipient over the moon with both items."

Maureen Parker, Mon 26th December '11

"Good quality products, fast delivery. Good customer contact. Thanks very much."

Nicola Sutton, Mon 26th December '11

"The glasses arrived safely within a few days of my order. Very well packaged which I left intact as they were a present. Great value too! Thanks."

Sophie Beswick, Mon 26th December '11

"Everything went exactly how it should! Great products, prices, delivery, service and I would definitely come here again!"

Paul, Mon 26th December '11

"Goods received broken in transit, one call to customer services and problem solved and sorted immediately. Well done!"

Val Leatherbarrow, Mon 26th December '11

"I was completely satisfied by service provided by all in your supply chain, it worked for me. Items received well protected and intact, to order specification."

Kenneth Murray, Mon 26th December '11

"I was very impressed by the speed and accuracy of your service. Having ordered several time from you in November & December - each time your website has offered me a discount voucher to return but I have been unable to use it on the website - as it wasn't obvious where to key in the code."

Drinkstuff says: Many thanks for your comments, our basket page before the checkout process offers you the opportunity to enter any promo code you might have.

S. Schofield, Mon 26th December '11

"Great purchase and delivery very quick!"

Stephen Palmer, Sun 25th December '11

"I would have preferred my order to be delivered by Royal Mail. As delivery by Yodel was slow and their Tracking part of their website, was not kept up to date."

Drinkstuff says: Thank you for your feedback Alan. Unfortunately over the Christmas period couriers across the country experienced an unprecedented quantity of parcels which inevitably meant that some areas of their service were delayed.

Alan Harte, Sun 25th December '11

"We ordered plastic Champagne and martini glasses for a party. The quality was very good, they were stylish and robust and were delivered quickly. We will definitely order again and recommend to our friends"

Heather, Sun 25th December '11

"The cocktail glasses were admired by all the guests to my first ever cocktail party and the accessories were really good too. I never thought I'd find a cocktail shaker to match my colour scheme! Delivery was prompt and hassle free. Thanks."

Jacky Peacock, Sat 24th December '11

"I have always had good service from here, but my last order was especially good. I made a mistake on the order with one of the items, so sent an email hoping to get it remedied. When the order arrived everything was sorted out. Thank you very much."

Michael James, Sat 24th December '11

"Very pleased with the set, product just as described."

Peter Harrigton-Stone, Sat 24th December '11

"Great customer service, would recommend this company to anyone buying from this site. Had small fault with product, no questions asked they sent new part right away."

Heather Hay, Thu 22nd December '11

"Great service and prompt delivery - very pleased with the products purchased."

Colin Watton, Thu 22nd December '11

"The cocktail glasses were how I expected, delivery was just in time. Excellent service!"

Nenachong Sambo, Wed 21st December '11

"Great items - received promptly. Packaging was excellent. Would definitely buy from this company again."

Debbie Smith, Wed 21st December '11

"Goods came on time and in good condition. Very pleasant buying experience. Would buy again."

John Scarrott, Wed 21st December '11

"I recently ordered a Nuts Poker Table from these guys and had a few problems with the table but I did get sorted out quiet quickly. I have to say a big thanks to Tony who made sure everything was sorted out to my satisfaction. As for the table, this is well built and a pleasure to play on, I hope to have many evenings of poker playing. I am sure I will be back on this site to order the bigger table when my games room is built."

David Cockerill, Wed 21st December '11

"Many thanks for a quick turn-around. My goods were received in time for Christmas and packed well."

Stephen Holloway, Wed 21st December '11

"Hi all, yes again you were awesome with fast delivery and excellent goods. Highly recommended to all family and friends. Thanks again guys."

AngieG, Wed 21st December '11

"The glasses I bought were perfect for a Xmas gift, came in a presentable box. Supplier was very fast with dispatch and communications were excellent. I cannot recommend them enough. Thank you!"

Mandy Goodwin, Wed 21st December '11

"Although my initial order received was the wrong items, when I called to advise the lady was very helpful and arranged a replacement straight away which arrived within 3 working days."

Catherine Homewood, Wed 21st December '11

"Amazing service fantastic speedy delivery. I would only ever order bar accessories from Drinkstuff. Thank you."

Zuned Saleh, Wed 21st December '11

"I DO NOT live in the Scottish Highlands but your website thinks I do so I feel I paid overinflated postage. Also delivery was slower than expected and arrived too late for my party. Probably because of Xmas mail but I did pay excessively."

Drinkstuff says: We're sorry that you feel you have paid excessive postage Anne, we reflect our courier prices in our delivery charges, and in many cases subsidise our delivery costs to bring our customers the lowest possible prices.

Anne Spence, Tue 20th December '11

"Good fast service with good quality goods."

John Bowden, Tue 20th December '11

"The ring bottle openers that we ordered need to be returned as they were far too big and werent at all suitable even if they had fitted our fingers"

Drinkstuff says: James: will look into and email cusotmer

Nicky, Tue 20th December '11

"These carafes are a great price and are excellent for wine or water on the dining table. The delivery was quick and drinkstuff kept me informed of every stage. Great service!"

Ian Jackson, Tue 20th December '11

"Got this for my boyfriend for Xmas!! Well impressed! Great value!! A must buy from drinkstuff!!"

Drinkstuff says: James: add as product review

Katie, Tue 20th December '11

"Order arrived promptly and quality better than I expected considering the price. I hope the recipient of my gift is as happy."

Susan McNeill, Tue 20th December '11

"Lovely phone manner when I called up, two weeks after ordering, to ask 'where is it?' Product was out of stock and I would have loved to have been informed of this. In the end, no big deal and these things certainly do happen, though a small change in process would prevent such happening again. Best, James"

Drinkstuff says: Many thanks for your feedback James. You placed a pre-order at the time of purchase, we make sure to include due dates for out of stock products at the time of purchase to keep our customers informed at every step.

James MacLellan, Tue 20th December '11

"Thank you for my order after a small mistake with the first order you came out on top thank you again."

Jon Howard, Tue 20th December '11

"Items arrived one with a fault, the other the wrong size. E-mailed to tell them and got no reply after waiting seven days. Won't be using drinkstuff again! Be interested to see if this review makes it onto website as all reviews I read were positive."

Drinkstuff says: Firstly let me start by apologising. This matter has now been resolved by our Customer Services team but clearly not in a timescale that is acceptable to either of us.
I can assure you that all emails received by us are responded to within 24 hours and we have managed to maintain this even during this busy Christmas period. Therefore I can only assume this email has been lost at some point in the transfer process.
To conclude the correct replacement glasses have been sent to you and I hope this matter has been resolved to your satisfaction now.
And yes we do make all comments live (even the negative ones ;) Most are positive as situations like this are very rare for our customers.

Pete Nelder, Tue 20th December '11

"I was delighted with the wine rack that I ordered to my individual size requirements. It arrived promptly and was exactly what I was looking for. Very good service. Thank you."

Avis Wakelin, Tue 20th December '11

"Good friendly service, good product and excellent communication. A pleasure to deal with."

Robert Langlands, Tue 20th December '11

"Very quirky xmas gift for my 10 year old son, he will love this item, drinkstuff online was very easy to use, no problems at all, postage was fast and I was contacted by email with all tracking info as to where my item was, I'm very satisfied with the site and will recommend to everybody and will use again, thank you."

Kim, Tue 20th December '11

"No complaints at all, cheap price and very fast delivery. The cocktails went down a treat."

Pat Hurley, Tue 20th December '11

"All the items were dispatched together and arrived in a few days. Satisfied with all the items which I ordered as Christmas presents."

Laura, Mon 19th December '11

"Good quality and excellently priced product, delivered in a very timely fashion. Pleased with service *****"

David Somerville, Mon 19th December '11

"The glasses were good quality and a speedy delivery. Would definitely order from this site again."

Lorraine Cairley, Mon 19th December '11

"There was a mistake on the original delivery but it was all sorted out within 48h. A good company to deal with."

Alan Ashurst, Mon 19th December '11

"Superb shop, quick post, top quality."

Lina Steponaviciute, Mon 19th December '11

"Not a lot to say about this. Was exactly what I ordered. I was a little surprised by the P&P charges until the package arrived, then realised why since the box was pretty big but at least the glasses got here in one piece which is what matters. Fast delivery and well packaged. Thanks."

Kay, Mon 19th December '11

"Very happy with product & service, but delivery charge is a rip-off. AB51 is NOT in the Highlands of Scotland & is no more remote than most other parts of Britain. It is just outside Aberdeen & on A roads. There is absolutely no justification for a higher charge than the rest of mainland Britain."

Drinkstuff says: We're sorry that you feel you have paid excessive postage, our delivery areas and prices reflect the zones supplied to us by our courier, and in many cases we subsidise our delivery costs to bring our customers the lowest possible prices.

A. Martin, Mon 19th December '11

"Excellent service - my order arrived very promptly. Delighted with the product too."

Jill D, Mon 19th December '11

"Great quality products and at a great price, can't wait for my brother to open it all up on Christmas morning!"

Alicia Brockenbrow, Mon 19th December '11

"I have ordered some Irish coffee glasses and at arrival 2 of the glasses were broken. I have contacted the costumer service team, they have apologized repeatedly for this and send a replacement which arrived within 3 days from complaint. I am very pleased with the quality of the glasses and the service provided."

Julia Aionesei, Mon 19th December '11

"Received promptly, product up to standard and as shown on website. Excellent service."

Beryl Manners, Mon 19th December '11

"Brilliant service and delivery times - glasses are perfect."

Pat Spall, Mon 19th December '11

"Very good service."

Philip Witty, Mon 19th December '11

"Everything satisfactory."

Jake Merchant, Mon 19th December '11

"I bought a product off you, you took my money. Then u promised to deliver it. U used a bad company... I was unhappy... I won't buy from your company again and why do I need a code to give you the feedback?"

Drinkstuff says: We're sorry that you were disappointed with the delivery service Richard. Unfortunately at this time of year our couriers have experienced a large quantity of parcels which has caused a lot of delays in the run up to Christmas. Looking at the tracking for your order we see that you have now received your parcel.
Rest assured we will bring up any issues we have had with deliveries with our courier in the new year.
Each user is required to enter a CAPTCHA code to reduce the chance of spam content on our site.

Richard Hargreaves, Mon 19th December '11

"Items ordered delivered super fast and exactly as expected. Well packed and great quality. Will definitely use the site again."

Kerry Fay, Mon 19th December '11

"Very pleased with the service I received, the glasses are exactly what I Was looking for and at a great price. They turned up sooner than was expected as well so that was good too. Would highly recommend this website."

Diane O'connell, Sun 18th December '11

"All items arrived as advertised, they were well packaged and my order was processed and delivered swiftly. I would definitely use this company again!"

Catherine Mason, Sun 18th December '11

"Excellent speedy service, happy with order and product."

Lynn Brewell, Sun 18th December '11

"Good products, delivered quickly (and intact!)"

Nick Mackin, Sun 18th December '11

"Order was delivered very quickly and intact. Would definitely use again. Thank you."

Juliet Sweeney, Sun 18th December '11

"Excellent service, prices and delivery, excellent site, plenty of choice."

Maureen Waters, Sun 18th December '11