Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"I ordered drinks glasses shortly before Christmas and received an email advising me the order would not be fulfilled in time for Christmas. This was no problem to me but I was very impressed by the service. The glasses arrived safely and are just right for my needs."
Heather Ward, Tue 19th January
"I really do love Drinkstuff. I am only a member of the public but I think it is great that they not only supply to the catering/bar industry, they will sell to me too. I have bought several items over the years, which includes lovely glassware and their large serviettes are excellent and certainly beat the supermarkets on price and quality. I thoroughly recommend Drinkstuff. Oh, almost forgot. Everything is well packed and arrives quickly."
Linda Blaxill, Tue 19th January
"The glass arrived extremely well packaged and earlier than I thought. Its beautiful and the text alerts when it was to be delivered were helpful. Very pleased and will be buying from this company again soon. A lot better than my experience with house of fraser who delivered one smashed and am still waiting to hear back from them."
Alex hornsby, Mon 18th January
"We have ordered quite a lot of items from you during the past few weeks. Most things have been perfect and delivery very good. However I have not graded you excellent because of two things. One delivery was left on my doorstep in the pouring rain and the box got completely sodden. Luckily nothing was damaged. There was a large note on the door asking for deliveries to be left in the green house which is highly visible at the front of the house. Another problem was with the cake stand where the connecting screw was missing. That's one delivery and one item problem. Other than that we are very happy with the service received."
caroline northrop, Mon 18th January
"Prompt service with good packaging"
Davy, Mon 18th January
"Thank you for your easy use website with no hidden extras , delivery was fast and your customer service was great.Happy to use again and recommend to friends and family."
Dawn Leach, Mon 18th January
"Excellent web site and service"
Rod, Mon 18th January
"One of my decanters in my original order arrived broken and even though I didn't report it within 48 hours (didn't see that bit and was a Christmas pressie) a new one was sent out straight away without quibble. Beautiful decanter and clever idea for drying stand."
corinne cornwell, Mon 18th January
"Great! Super fast delivery, and my order was carefully packaged. With additional vouchers for stores, though it was expired lol. Would definitely purchase from here again!"
adeola, Sun 17th January
"This was a replacement for a broken glass which was quickly sent out to me as soon as my email had been read after the christmas beeak, always excellent customer services"
Christine Twemlow, Sun 17th January
"Very pleased with the wine box, a perfect gift"
Norman, Sun 17th January
"I made a mistake with my delivery postcode...because there was the "track my order" facility I noticed the mistake and called you....your staff were more than helpful, corrected my fault and the order arrived on time. can't thank you enough."
tony collier, Sat 16th January
"Very prompt delivery. A slight problem with one glass which was quickly resolved with a replacement being sent out. Impressive service overall."
Mark, Sat 16th January
"Coffee glasses were delivered promptly, well packaged and very good value. I would definately recommend this company."
Mr B jones, Sat 16th January
"Excellent and prompt service. A problem with the first item was very quickly dealt with and a replacement sent out."
Jane, Wed 13th January
"Quality items delivered promptly even over the Christmas period. not the first time I've ordered items and certainly standards have not slipped."
Theo Cronhelm, Wed 13th January
"Very happy with everything about this Company. Order delivered on time and as described. Thank you.l will definitely use you again. Highly recommended."
Alan Whittaker, Tue 12th January
"My order was dispatched within the given time and arrived when stated. The goods are exactly as described on the website and of good quality. I would definitely recommend and use this company again."
Trish, Mon 11th January
"Ordered some great items over Christmas .Rotary 4 Bottle Stand is brilliant. Every house should have one . Great company and very quick delivery."
justin, Mon 11th January
"First time user.I have no concerns using again. Very speedy and efficient service."
Phil Cooper, Mon 11th January
"Product delivered early and as specified. Straight forward, professional and polite correspondence. Happy to recommend."
Martin Henley, Mon 11th January
"Fantastic company, great products, and tremendous customer support. highly recommended."
anita sinclair, Mon 11th January
"One glass arrived broken. A quick email and it was replaced. Other than that a nice easy transaction. Have used before and will again in the future. Thank you."
Christine Twemlow, Sun 10th January
"Order delivered on time. As described on website."
Gloria, Sun 10th January
"Very prompt delivery following a straight forward ordering process. Extremely pleased with service and products."
Catherine Taylor, Thu 7th January
"Great product and delivery was on time during the Christmas period. Would definitely buy from here again. Have my eye on some lovely champagne saucers."
Jayne Kendall, Wed 6th January
"Absolutely faultless customer service. I had emails replied promptly and could not believe how quickly they sorted replacement goods ."
Sonia Sommerville, Tue 5th January
"So happy with the service and delivery. Excellent product good quality and excellent packaging definitely use again"
Jenny McMahon, Tue 5th January
"Excellent service at a very busy time of year. The glass lids from the Whisky tasting glasses did not arrive at first. This was absolutely no problem and with only a couple of days to go to Christmas.The excellent staff solved the problem and sent a set which arrived perfectly. Well done and thanks, we will certainly use this company again."
Ian Eastwood, Mon 4th January
"Very impressed with your excellent customer service.staff were friendly and helpful. Product quality was good and delivery was prompt."
Joanna Woodin, Mon 4th January
"Fast delivery and great range of products"
Rachael, Mon 4th January
"ordered mini drinks fridge on 23rd December This was dispatched the same day and I had it at my door on 24th of December. Excellent service. I recommend drinkstuff to anyone as I ordered another product from a well known online retailer a week before and here we are the 4th of January and am still waiting for delivery . Well done drinkstuff, i am very pleased with your professional service. I will use you again. a very happy customer . Robert sharp"
Robert sharp, Mon 4th January
"Bought some craft beer glasses from drinkstuff. The service was first class. Glasses arrived (unbroken) when scheduled and were as described. Would definitely recommend."
Hugh Dempsey, Mon 4th January
"My initial glass order could not be fulfilled by xmas so they refunded my money straight away. I reordered different glasses and provided next delivery free of charge. When they arrived one of the glasses was broken .(even thought they packaged them very well), so they sent overnight a new glass. Lots of issues but the reaction to all was excellent."
Janet Renander, Mon 4th January
"Many thanks to you guys for shipping my order in time for Christmas. It arrived in good time and provided much merriment for the intended loved one. Consequently this was money well spent on a good value for money product with ease of ordering from your good staff. Many thanks."
Barbara Bentley, Mon 4th January
"What excellent service my order was dispatched 2 days before Christmas and arrived the next day brilliant what more can i say."
mike gambles, Mon 4th January
"The items I purchased were quality looking items and for a fantastic price. I had ordered on a Saturday evening and had the goods delivered by a courier by the following Wednesday, 2 days before Christmas. The order process online was easy and straight forward. Overall I will definitely order from here again. Thanks."
Kevin Ross, Sun 3rd January
"Very happy with beer mug boot, so many people wanted to know where i got it from."
jacqui lindecke, Sun 3rd January
"Order was placed and items arrived well in time for Christmas which was essential. The glasses are absolutely great and exactly as described but even better."
Spencer Harrison, Sun 3rd January
"Great choice, fast delivery, quality product. Ice bucket was perfect for creating a great party piece. Love it."
Craig Vale, Sun 3rd January
"Exactly what I was looking for. Thank you for all your help."
George Dixon, Sun 3rd January
"Ordered very close to Christmas and paid for guaranteed delivery. Delighted it arrived on time, very well packaged and a really nice gift. Will definitely order from here again."
Sian griffiths, Sun 3rd January
"Excellent service as always"
Caroline Westbury, Sat 2nd January
"I brought this as a Christmas present. My boyfriend really likes it. I think that it would be better if you could choose the colour of the hat. All good. Thanks."
Csilla, Sat 2nd January
"Super fast delivery, very well packed and a very good design. Glass fits well in to the holder even comes with the tealight .Very pleased with this cognac warmer. Thank you, will be ordering more and my friend was so impressed he is going to buy one."
Kimberly kent, Sat 2nd January
"Ordered as a last minute Christmas present for my Mum and Dad. Excellent service . Would highly recommend and would use this company again. Fast and efficient, no complaints from me."
Clare rimmer, Sat 2nd January
"Very good service. Order completed online. Subsequent contact by phone, very polite and knowledgeable staff. Very impressed. Quick delivery. Great customer service. Will use again."
Giovanna, Sat 2nd January
"Really pleased with service and products. Would definitely recommend and will use again. Thanks"
Ellen, Sat 2nd January
"Ordered late just before Christmas and delighted when it arrived Christmas eve. 3 litre glass boot was awesome present for my son"
annette gilmore, Sat 2nd January
"I ordered some Stella pint chalices for drinkstuff as a Christmas Present. When they arrived, one had a mark on it and so I contacted them. When I told them they were a Christmas Present, they immediately sent a replacement and I received it next day on the 24th. I thoroughly recommend drinkstuff without any reservations."
Shailesh Naik, Thu 31st December '15
"Fast delivery and a simple site to navigate. Love my cocktail equipment and martini glasses. I can now make super looking cocktails. The only downside was one of my martini glasses arrived chipped. A quick email to customer support and they sent out a replacement glass immediately."
jc, Wed 30th December '15
"The quality of the product is fantastic also the service and delivery excellent,would recommend and i will be ordering alot more items thanks seller"
lorraine honeyman, Wed 30th December '15
"what a brilliant service i received, one part of the order omitted from being delivered, after contacting it was sent next day and arrived in good time for my party. Will buy from these again with service like this.!!!"
mgambles, Wed 30th December '15
"Just a note of thanks for getting my product to me over the Christmas period - My order initially went missing. When I queried where my product was another was shipped straight away and then to get a small refund was excellent way to get me to return and buy more. Thanks Paul"
Paul Hayes, Wed 30th December '15
"Ordered 12 ramekins but three arrived broken, spoke to customer service and a further three were dispatched the following day. would order from this company again as they care about there customers. It might have been useful to pack these in extra packing. They were just put in the packing upside down so not sure how much care was taken getting my parcel together. Still I haven't been put off as will be placing further orders in the next few weeks."
drinkstuff says: We have advised our warehouse of the issue and this will be looked into.
Mrs Cross, Wed 30th December '15
"I was delighted to find this cake stand, as I have been looking for this simple style for some time. I called to place my order and the lady was helpful and efficient. My purchase arrived quickly. I have recommended this company to friends."
E.M., Tue 29th December '15
"Such a fantastic company. Extremely helpful. I would not hesitate to recommend them to other businesses/friends."
Jo Harrison, Tue 29th December '15
"Always pleased with products from Drinkstuff. Fast delivery, especially when ordered 23.12.15! On a negative note, I had to pay quite a lot for delivery, and order was over 50; previous delivery the week before was also over 50, but was free?!! Fast to replace good delivered damaged last year- I'd like to add this was through no fault of Drinkstuff, just the usual heavy handed delivery company!"
drinkstuff says: Delivery on orders of 50.00 are free on a standard working day service which is a 2/3 working day service if the goods are required on a next working day service there is a charge for this.
Garychance001@gmail.com, Tue 29th December '15
"Brilliant service, would recommend any time."
Chris walker, Tue 29th December '15
"I cannot rate your service as the order has not arrived; perhaps the rating should be 0 as we had expected it before now."
drinkstuff says: We contacted Mr Fitzhugh to advise we would resend the order out for him with a different carrier service. We were unaware that the order had not been received as showed as signed for on the carrier website
Garry Fitzhugh, Tue 29th December '15
"Really great set for a very reasonable price. Has everything you need for making cocktails. I have so far made mojitos & cosmopolitan & they have turned out great. Was received really quickly"
Louisa Laundy, Tue 29th December '15
"Fantastic range of products across a huge range of categories and price points. Ordered a set of 6 Utopia mugs; arrived the next day via DPD (outstanding courier with unbeatable real-time tracking information!) Mugs were received well packaged, intact, and are of good quality. Faultless service."
Matt, Tue 29th December '15
"I've ordered over the phone before and on line, the lady at the end of the phone was very nice and friendly, as i know they would be under pressure at this time of year (Xmas). My cocktail glasses and mixer set arrived quickly and well packed. Happy Days."
Lorna Wilkinson, Tue 29th December '15
"What an easy to make a black and tan what more can I say"
Stanley Waddington, Tue 29th December '15
"I bought 4 port sippers as a gift for my partner. They arrived quickly and we just what I wanted. They are a cute shape but also practical. I love these and will most definitely order more as gifts, and for myself. A brilliant service"
Louise, Mon 28th December '15
"Excellent service. Excellent delivery. Excellent products .Thank you"
Tina Gray, Mon 28th December '15
"A simple Ice Crusher which works well enough, as you would expect the more ice cubes you put in the harder it will be to turn the handle so 4 or 5 ice cubes seem to about the right number to put in without making it to hard to operate. It then takes three uses to give a good quantity of crushed ice for two drinks. I''ve used it on a a couple occasions now and it seems to be standing up to moderate use, if you require large quantities then maybe a more robust, larger (and more expensive) Ice Crusher would be better. Fairly quick delivery after the order was placed."
Paul, Mon 28th December '15
"I ordered a set of 6 grappa glasses. When they came I was impressed at the quality of the glasses, however the base of one was chipped despite being very well packaged. I emailed the customer service centre and had a replacement sent out straight away with no fuss. Excellent product and excellent service."
Greg, Mon 28th December '15
"Great product, superfast delivery, very happy"
geoff, Sun 27th December '15
"I absolutely love this seller lots of unusual gifts will definitely recommend this store to everyone thanks."
Patricia cann, Sun 27th December '15
"Great service and good quality items,"
Adam, Sun 27th December '15
"I originally received the wrong order but sorting out the problem was so easy. I phoned and straight away spoke to someone who dealt with the problem there and then. Not being passed around or blaming the system. I was offered an apology and a quick solution . I could not have asked for more. Mistakes happen and great customer service builds trust."
Jo Turnbull, Sun 27th December '15
"Arrived when expected. Goods well packaged. Excellent service."
Margaret Taylor, Sun 27th December '15
"Needed these for a Christmas gift, easy to order, quickly dispatched, the father purchassed for, very pleased just what he wanted."
Linda Davies, Sun 27th December '15
"second part of a three part order - delivered to timescale promised. Good quality, exactly what was wanted. Service could not be better."
Tony Crossland, Sat 26th December '15
"Was quick and easy to order and arrived very quickly. Competitively priced too."
Michelle Parker, Thu 24th December '15
"I ordered 4 x Speakeasy gin glasses which arrived quickly, only to find 1 x had been smashed during transit, therefore called straight away and a replcement was sent and recieved within 2 days. Great customer service on phone and great speed in recovery. Will definately use again."
Olivia Vanstone, Thu 24th December '15
"Happy with the service provided. Received the items quickly and packaging was very good. Everything arrived in tip top condition."
Shirley lowden, Wed 23rd December '15
"First off, nothing is too much trouble for them, any problems, they are sorted. Items i had delivered this time round are perfect as of so far, I have ordered them as presents so cannot give complete feed back as to whether the optics work without any issues, but the rest, i.e re-usable glasses, beer mats , drip trays are all as described and good quality. I have used this company before and will continue to use them. Thank you & happy christmas."
mel, Wed 23rd December '15
"Always good service and speedy delivery. Very pleased."
Helen Hardaker, Wed 23rd December '15
"THE CUSTOMER SERVICE WAS FIRST RATE. PROMPT AND ATTENTIVE."
john shaw, Tue 22nd December '15
"Order arrived promptly. Excellent service."
Sue Oestmann, Tue 22nd December '15
"Have ordered on a number of times fantastic delivery time ,fantastic products. Would recommend to family and friends very professional service"
Stephen Jones, Mon 21st December '15
"Very prompt delivery of item although the first one I received was broken in transit. I need not of worried as a quick call to customer service resulted in a new stand being dispatched. Stand is sturdy and looks good. Very happy with service."
Robert Johnson, Mon 21st December '15
"I am very happy with my purchases from drink stuff and will definitely use them again, goods arrived on time and were exactly as shown on website, very pleased."
Jackie Starling, Mon 21st December '15
"Easy to deal with, excellent product glasses look like real glass, will order again ."
Stephanie shaw, Mon 21st December '15
"Glasses as described, perfect for serving cocktails, very pleased with delivery time, I would definitely recommend, over the moon with the purchase."
David Pyne, Sun 20th December '15
"very happy ,very quick and love the seats i ordered ,top quality ,would use again"
lyndsey bertie, Sun 20th December '15
"Top marks on customer experience - easy to navigate ... And CLEAR website (soooo many people get this wrong) - great product range at great prices. Delivery in line with promises - and packaged well ... You have a great team !"
Sue O''Hagan, Sun 20th December '15
"Fast shipment and well packaged"
Lorna McMullan, Sun 20th December '15
"Order was here within a couple of days all neatly packed .the quality and prices are first class will be back"
William Gavin, Sat 19th December '15
"Fantastic service and product"
miss kaur, Sat 19th December '15
"Amazing Company keep up the good work will use again."
Gwen Vealey, Wed 16th December '15
"Great Service. Quick Delivery. Would Recommend. Thanks."
Amanda, Wed 16th December '15
"I ordered some items which were delivered quickly and were superb quality. One of the items I ordered was missing and an unordered item was in its place. I contacted Customer Services to sort the matter out and they were brilliant, correct item was despatched straight away and recieved 2 days later. I have previously ordered items and never had a problem, so it was reassuring to find out that the customer service is so good when a problem does occur."
Elaine brown, Wed 16th December '15
"Really pleased with both product and service would use again .Thanks, Vicky."
Victoria abbott, Wed 16th December '15
"Excellent quick service and turnaround from when order was submitted. Fridge is also excellent providing good and very cold beers."
Paul Rowland, Wed 16th December '15
"Excellent quick service and turnaround from when order was submitted. Fridge is also excellent providing good and very cold beers."
Paul Rowland, Wed 16th December '15
"I am absolutely amazed by the quality of the product I received in my order and for great price too as I compared few different websites to make sure I get the best value for the money. My husband loves his whiskey glasses set that I purchased for him and his cocktails making bar set. I received the package within 48 hours which was another pleasant surprise! I already recommended your site to a few of our friends as we are getting lots of complements on our new glasses. Thanks again."
Kathy, Tue 15th December '15
"I ordered an item that proved to be out of stock. I got regular updates and the item arrived even sooner than originally predicted. No complaints at all."
B v Mourik, Tue 15th December '15