Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
"Ordered, received, using. Excellent service. Items as described, everything just as needed, well done."
Richard, Sat 31st May '14
"Quick and easy, polite and friendly service. Product exactly as described. Good value. Thanks."
Suzanne Harper, Sat 31st May '14
"Very good and efficient service."
Philip Birch, Fri 30th May '14
"Came in a couple of days very well packed and I'm very happy with my product even if it was only a vinegar bottle."
Mal Berry, Thu 29th May '14
"The delivery was quick and well packaged, items were correct and what I ordered."
Laura Sinclair, Thu 29th May '14
"Thank you for your prompt service the items are as described."
Pauline Gurl, Tue 27th May '14
"There was a little issue with damaged goods and the customer service team responded the next day and resolved the matter instantly. I could not fault their customer service and products. Thanks!"
Alexander Priest, Tue 27th May '14
"Excellent, extremely quick service and product exactly as described!"
Gill Rothera, Tue 27th May '14
"Great idea for a product and proved very entertaining watching people trying to drink from it - great price too!"
Sarah Long, Tue 27th May '14
"This is the first place i go to when looking for not readily available on the high street items. Quality always good, transaction always seamless, the only thing that lets it down is courier, their tracking system is not great, and so have to be all day on delivery day as a signature is usually needed. Other than that good selection of reasonably priced glassware."
drinkstuff says: Hi Christine,
Thank you for your kind comments. We apologise if you felt that the delivery service was not up to the expected standard. We can confirm that if your order is delivered by DPD (all next day orders and large orders), you will receive a timeslot texted / emailed to you on the day of delivery. If delivered by Hermes you will receive the order in 2 - 4 working days and we are always able to track the order and speak to the courier directly over the phone to obtain estimated delivery dates, so advise all customers to contact us directly if they need information on this or advice on when their order is going to arrive. We hope this helps.
Christine Twemlow, Mon 26th May '14
"Really happy with the service. Came across the site as it had the best price for the ice crusher that I wanted (which is excellent) but was soon tempted into buying a few other bits and pieces to complete my bar as the prices were so good. Delivered swiftly and everything is up to sctatch - thank you."
James Forster, Mon 26th May '14
"Thank you for the prompt service, the item was as described."
Diane Elliott, Mon 26th May '14
"I ordered some pink retro food baskets for my daughter's birthday party they are just perfect good quality a really great price and arrived a day or so after ordering them. Great service, great products really pleased. Have since ordered more products and have been just as impressed with quality price and service."
Corinne, Mon 26th May '14
"Wasn't at home when driver came, he left a telephone message for me, I called him back and we arranged drop off for following morning. When I called Drinkstuff as one glass had a flaw in the base, another was delivered a couple of days with no quibble. Telephone call re this was painless. Very impressed. Would definitely use again and recommend."
Sharon McIlwaine, Sat 24th May '14
"Purchased 2 glass drinks dispensers recently. Very speedy delivery. Unfortunately one of the items arrived damaged, but it was replaced immediately without any problem and the replacement arrived safely. Very helpful customer service."
Rosemary wright, Thu 22nd May '14
"Great company to work with. Responded to my initial enquiry very quickly and sent samples through that I requested - again very quickly We will definitely use you again."
Katie Cook, Thu 22nd May '14
"I bought some of these port sippers for a present so years ago and didn't know what to buy for a friend's 40th, but we had commented about them so bought the sippers and the decanter too as a set! I was really impressed how quickly it arrived and it was greatly appreciated, bit of a novelty, so great talking point."
Heather Brown, Wed 21st May '14
"Excellent tumblers, next day delivery, and used them with family and friends around every one was talking about it, not the drinks just tumblers."
Narinder Bhella, Wed 21st May '14
"Pineapple cocktail glasses are just fab, a great present, my sister loves them! Maybe a touch pricey. However the delivery was very good, arrived in a Saturday morning by courier. Very impressed."
Melissa, Tue 20th May '14
"Rapid delivery, no complaints whatsoever."
Steve, Tue 20th May '14
"Excellent service and delivery, items well packaged. Nice easy transaction."
Phillip Jones, Tue 20th May '14
"Ordered a number of large shot glasses. They came on time and look really good. Good price as well."
Mark, Tue 20th May '14
"Excellent product, service and speedy delivery. I can''t fault the service and will definitely be ordering in the future."
Karina Winter, Tue 20th May '14
"This was my first order on drinkstuff.com, We ordered the "Mason Drinking Jar Glasses 20oz / 568ml (Pack of 4) "and I will say that I''m very impressed with the speed of delivery, Very well packaged and the communication email right up to my order being delivered !! We would have no problem in recommending drinkstuff.com and we will be using again soon !!"
Alan M, Mon 19th May '14
"I tried these after a recommendation, they are really good and my order arrived extremely quickly. I would definitely buy some more again, perfect for a party :-)"
Steph hopwood, Mon 19th May '14
"Excellent service and products will definitely use again!! Highly recommended!!"
Carol Gallagher, Mon 19th May '14
"Excellent service will obviously call again"
Ian Turner, Mon 19th May '14
"First time ordering with drinkstuff, easy to use website, reasonable prices and a good delivery service. Would use again."
Nita Walsh, Mon 19th May '14
"The customer service team were amazing, really helpful. I would reccomend ordering from drink stuff, very reliable and a good product."
Hayley roscoe, Sun 18th May '14
"Excellent customer service, unfortunately one of the glasses arrived crack and they sent me a replacement without any fuss."
Frances Buck, Sun 18th May '14
"Bought this product for house parties and BBQ''s, brilliant for dispensing cocktails or punch and looks great. Did have a problem with the tap as it was stiff to turn on and the tap snapped off however Drinkstuff sent through another tap and it works fantastically now thank you."
Trina Agar, Fri 16th May '14
"Ordered two sets of red cups .. Was really fast delivery and made my BBQ look really great .. Well order again thanks drinkstuff"
Nannette Della, Thu 15th May '14
"Love my jar jugs! Great value for 4 too! Very pleased thank you xx"
Sarah Mann, Tue 13th May '14
"Bought one for myself and one for a friend have not drunk out of them yet but have caused a huge amount of interest and have passed on your website and I will be ordering from u again"
Jane whiteley, Mon 12th May '14
"Item lovely thanks. As described and whole experience from ordering to delivery and using, great. Many thanks."
Sally Ford, Mon 12th May '14
"What a fantastic website, very easy to use fantastic prices and delivery was included. Cant fault perfect service, Thank You :-)"
Steve Wilkinson, Sun 11th May '14
"Really pleased with the quality of the items, the very speedy delivery and the packaging was brilliant! Extremely pleased and will definitely consider buying more in the future."
Lizzie Bennett, Sun 11th May '14
"Having ordered a Yard of Ale as a Sailing Club trophy, I was disappointed to find it had broken in transit. One phone call later to customer services, and a no quibble replacement was on it''s way. Sadly, this one also broke. However, yesterday Charlie in services took it in hand , ensuring massive packaging made sure it arrived intact this afternoon. 5 star rating for customer services. Thank you again."
Douglas Craig, Thu 8th May '14
"It was a fast delivery. The table top fridge was as described. It is now on it''s travels around Europe, and doing exactly what my daughter expected, keeping the butter, milk and beers chilled. I would recommend this item, and I would definitely use this company again."
Linda, Thu 8th May '14
"Great service & quick delivery, im very pleased with the items i ordered that i ordered again after a couple of days...everything was well packed, there was very little risk of any damages, thankyou i will order from you again :)"
Amani, Wed 7th May '14
"These economical wine tasting glasses offer good value to our wine society members who get them from me by the box of six"
richard ongley, Wed 7th May '14
"I bought this as a gift for a friend and I was impressed with all of the items. A large gift box and some tissue paper was all I needed to create a chest of hidden treasures for her to delve into, and she loved it! This isn''t the first time I''ve used drinkstuff.com and it won''t be the last. Great products and great service, every time!"
Therese Beck, Wed 7th May '14
"The glasses were fab and well packaged to avoid breakage"
Cathy Bee, Tue 6th May '14
"I have recently ordered from Drinkstuff which has provided great quality for money and the delivery being quick from the point of ordering even though i ordered over easter."
Ben, Tue 6th May '14
"Prompt delivery of polycarbonate beer glasses-for use on our boat. Fit the bill perfectly and good correspondence re delivery. Would use this company again"
anita mitchell, Mon 5th May '14
"I ordered these 320 ml Amelia Wine Goblets to replace a depleted set of everyday glasses bought elsewhere. These glasses are first class, being aesthetically pleasing and comfortable to hold. As a bonus, they also have toughened glass which should reduce the risk of breakage, besides not shattering into a multitude of fine fragments should they ever break. Also, the glass material itself shows no imperfections, which I cannot say for the glasses I am replacing. Excellent! My wife can''t get over how sparklingly attractive a glass appears when filled with water. She commented on this on three consecutive days. She used to work in a glass and china department and appreciates the appearance of a good glass. Delivery was speedy, within 48 hours. The packaging was unbelievably good; one box containing the glasses, with the usual cardboard separators, within another box containing supersized bubble-wrap. Virtually no chance of breakages in transit. I shall certainly use Drinkstuff for any future glassware purchases."
Alan Tunnacliffe, Mon 5th May '14
"Everything went very smoothly (again - this was the second order in a month) for a delivery of polycarbonate glasses to a remote part of France. When I realized I wasn''t going to be in, I went to the website and was able to change the delivery address to the local post office and picked them up from there. I have yet to use the glasses (they are for a wedding next month) but the ordering and delivery are superbly managed."
Elizabeth Moyse, Mon 5th May '14
"Orb Drink Dispenser is a good quality product and I am happy with it...the only disappointment is instead of 3Ltrs capacity as mentioned on yr website, I found tht its.2.5Ltrs only when I hv rcvd the product...anyway, 2.5Ltr is sufficient for my parties so no more complaints..."
Sapan Jani, Sun 4th May '14
"Great company with no faults. Goods arrived on time and securely, really reccomend to the public. Trust worthy company with great customer service reps."
Hamza Parvez, Sun 4th May '14
"Speedy dispatch and well packaged."
irene espie, Thu 1st May '14
"Delighted with our purchase of LSA Coro wine & highball glasses. Fast delivery with items packaged safely. Nothing broken. Thank you"
Gayle Yates, Mon 28th April '14
"Good Service, Very quick."
sabine haller, Mon 28th April '14
"Thank you for prompt service and aftersales courtesy."
Invergee, Sun 27th April '14
"Really efficient delivery... and when a slight mishap occurred the telephone team were understanding, made decisions and were quick to act... great service will use again."
John Boult, Sun 27th April '14
"Order arrived promptly an well packaged, good communication . Overall a 5 star service"
Mark scarborough, Sun 27th April '14
"Very pleased with my purchases and great customer service. Had an email to tell me something I''d ordered was out of stock and they would ship my order now, then send the item at no charge when it was back in stock. Merchandise arrived in a timely fashion and was packed well to ensure no breakage. Highly recommend!"
gina glockler, Sun 27th April '14
"Excellent, prompt service. Items arrived in good condition. Have used this company before and they have maintained the quality of service"
Peter Stewart, Sat 26th April '14
"Excellent company. Good quality products and with excellent communication. Delivered on time and as promised with pre-ordered products. Very pleased and will definitely use the site again."
John Eldred, Thu 24th April '14
"We have used pubshop over the last 2 - 3 years infrequently and they have always been the cheapest, most reliable supplier of the products we needed - I have just placed a rather large order and again, they did not disappoint - one of the items was incorrect and they arranged collection of the item and delivery of the replacement very promptly and without question. I would not hesitate to recommend them to any friend or local business."
Karen Rankin, Thu 24th April '14
"Better than expected product, Multifunctional 5 in 1 Cake Stand and Dome
, looks like glass it is so good...only £20, priced up similar locally and it was £45...so pleased thank you."
M Martin, Wed 23rd April '14
"No problems. Thank you."
Leonard Weinreich, Wed 23rd April '14
"Good service, good price and delivered on time with no problems."
T Love, Sun 20th April '14
"Good service, easy to order, quick delivery, no damage, good price and good range of products, will order again."
Mrs A Drury, Sat 19th April '14
"Very impressed with the speed of my order. They were very well packaged and of good quality. I will definitely uses Drinkstuff again. I have ordered from another bar company online and 3 of the 12 glasses were broken so I will always uses Drinkstuff for my orders, thank you."
Mrs Alison Richardson, Tue 15th April '14
"So much cups for such little price, and they last really long. Thank you Drinkstuff, I'm in love with these Red American Party Cups 16oz / 455ml
. Excellent customer service and fast delivery you guys deserve 10 stars."
Celina, Tue 15th April '14
"Everything as described, delivered quickly and well wrapped will definitely use again!"
Jane, Mon 14th April '14
"I received my order, everything went well, order arrived in good condition within a quick period of time."
Matthew Holt, Mon 14th April '14
"I was catering for a large event and needed to reduce the bulk of items I had to transport. Good quality plastic glasses seemed a good idea. I found your website, great choice at great prices. Delivery was very prompt. Everything very well packaged. They were just right. Several folk commented on how good they looked, the quality and how easy to stack and take away. Glad I found your website."
Dr Sue Ablett, Mon 14th April '14
"Glass Drinks Dispenser with Stand 197oz / 5.6ltr
- The items I bought were for a 60th birthday celebration and went down really well with everybody. Everybody commented on them, and once filled with cocktails they commented even more!!! Excellent service and hope to buy more, soon!"
Carolyn Campbell, Mon 14th April '14
"Good value, fast and efficient."
Jonathan, Mon 14th April '14
"The first order was damaged but the response was very quick and another was despatched. At my party everyone commented on the drinks dispensers and i recommended drinkstuff many times over!"
Sarah Vogel, Mon 14th April '14
"I am travelling to the UK with approximately twenty people as I escort small quality tours throughout the world. I did require some drinkware etc for my group when we are in the countryside. I did not want to be trying to organise this on arrival as my time is limited. I placed an order with you and had it delivered to my operator in the UK. This was efficient and service beyond my expectation. Very impressed."
CATHI BURNETT-COSGROVE, Mon 14th April '14
"Title says everything...you can't find such good quality products somewhere else at this affordable price range."
Sapan Jani, Sun 13th April '14
"It's a very good experience to shop from your website which full of variety and affordable price range. Delivery is super fast. Products I bought are very good quality. The only disappointment is your online survey. At the end of your survey I tried 11 times to enter code (Some simple codes like 0845, YES, GIRL) and 10 times I got an error message to enter code again. May be some technical issues, hope to get it resolved. Overall rating from me will be 10 out of 10...Definitely recommend it to my friends and family."
drinkstuff says: Dear Sapan Jani,
Thank you for taking the time to leave some feedback and we are pleased that you were impressed with our products and services.
We apologise if there was an issue in submitting your survey before. The coding system is way to secure the activity on our system so that we only receive surveys from customers and to avoid any security breaches. There was in fact an issue with this and our web team was notified, so we are in the process of fixing the issue to avoid any future problems. Please accept our apologies for the inconvenience caused.
Sapan Jani, Sun 13th April '14
"This is a good company to deal with good range of products and a fast delivery time."
Hywel Evans, Wed 9th April '14
"Great service, quick delivery, fantastic items."
Divina Hill, Wed 9th April '14
"Very easy to find the products I was after in a very comprehensive online shop window. One item was not in stock and I got an email immediately asking if I would like to back order or cancel the out of stock item. Items arrived the next day, beautifully packaged and I will definitely use Drinkstuff again."
Hilary, Wed 9th April '14
"I order 3 of the Plastic Cocktail Fish Bowl 100oz / 2.9ltr
and 1 of the Super Margarita SAN Glass 36oz / 1.1ltr
for the purpose of a sweet table for my wedding next year and the products could not be more perfect. They are made of thick, clear plastic making them perfectly safe for kiddies but also durable. My package was left for me on my porch and was very well protected with large bubble wrap. I can't wait to use them and see what my guests have to say. A++"
Gemma Kelly, Wed 9th April '14
"I received my order but because of a slight mix up I needed to contact the customer service, after 5 minutes everything was quickly and fully resolved. Really Pleased with my order."
Peter Ormesher, Tue 8th April '14
"Next day delivery, great stuff."
Dylan, Sun 6th April '14
"Absolute Bargain And Super Fast Delivery."
Lee Teague, Sun 6th April '14
"The Stainless Steel Thimble Bar Measures 3 Piece Bundle Set
are well made, and have that novel value to me, as it gives me a pub measured drink, which always tasted different when you made a drink at home, now it tastes the same. GREAT. Delivery and packaging was also excellent."
Edward Egan, Sun 6th April '14
"Very prompt delivery and excellent service. Product exactly as described, would definitely order again in future."
J Caddick, Sat 5th April '14
"Website easy to navigate and find what you want, quick delivery service, never had reason to deal with returns or customer services."
Jan Flynn, Fri 4th April '14
Linda Clyne, Wed 2nd April '14
"Delighted with my purchases, great quality goods and delivered within 48hrs, definitely would not hesitate to use again."
G mcarthur, Wed 2nd April '14
"I always use Drinkstuff.com for my purchases for the pub, I always find them to be quick and have everything I need. Their selection of equipment is amazing."
Samantha Cobell, Wed 2nd April '14
"Ordered glasses which arrived promptly. Packaging was good and adequate and the glasses are lovely. Picture shows true likeness. Very happy with service and product."
Rashpal jheeta, Wed 2nd April '14
"Quick service and prompt dispatch."
Christopher Lee, Tue 1st April '14
"Good product, delivered promptly. They are perfect, been looking for some copper mugs for a long time to have lovely Moscow mules!"
Michelle, Tue 1st April '14
"Fabulous firm, fast delivery, well packaged. I will use again without hesitation."
Catherine, Mon 31st March '14
"Fast delivery and friendly, efficient customer service. Happy with product and would buy from again :-)"
Zoe Macwilliam, Mon 31st March '14
"Good products, rapid service - many thanks"
Matt Welberry Smith, Mon 31st March '14
"I had some Pineapple Cups on back order and when they arrived they had been damaged in the post. I phoned customer services and they dispatched a replacement straight away, it was with me the next day. Thank you very much Drinkstuff, I am very happy with the service and will continue to use your site."
Donna Simmons, Mon 31st March '14
"Always use these at events, best and cheapest re-usable plastic glassware available, no problems with product and service, only downside is delivery service used, had a large number of glasses broken in their boxes and delivery company will not deal with any complaint made 48hrs after delivery so am stuck with half a box of broken plastic glasses!"
drinkstuff says: Dear Mr Currie,
Thank you for your comments. We apologise that you received this order with damages. We always package our orders as well as possible before dispatch, however we ultimately cannot control damages in transit. We encourage customers to contact us directly should they have any issues with orders they have received so that we can advise on what we can do to help resolve the issue. We will be contacting you immediately on this occasion however to advise on how we can help.
Our apologies for any inconvenience caused.
Mike Currie (Kernow Mobile Bars), Mon 31st March '14
"Delighted to receive the order quickly and without any hassle. It was needed in a rush for a trade show event and all came very fast and well packaged, I will definitely return to order again in the future."
Maria Whitehead MBE, Mon 31st March '14
"I ordered 32 cocktail glasses in three different designs for my wedding. I was very pleased with the delivery service and quality of the glasses. 6 of the glasses did however arrive broken but were replaced without hesitation. Overall I am very happy with the service received."
A Fearn, Mon 31st March '14
"Excellent delivery service, and the item was very well packed!"
The Vintage Wedding, Mon 31st March '14
"I was amazed by the prices and the great value they represent and was even more amazed by the rapid dispatch and clear updates from Drinkstuff. This was my first purchase and I'll definitely be back. More than that I'll be recommending them to all of my friends."
Jim, Sun 30th March '14
"What a fantastic website. There is so much to offer, cheap and expensive. I bought some of the cheaper items and even they were fantastic quality. They were sent swiftly and were such an amazing price! Thanks very much."
Chelcie, Sun 30th March '14