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Online since 1998
01763 264280
Online since 1998
0845 313 3352
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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Unfortunately, the boxes had not been checked as we had 4 broken glasses delivered with the order."
drinkstuff says: We're sorry that you had this issue with your order Judith. We hope that you have now received your replacement glasses.
Judith Thomas, Sun 23rd June '13
"Very pleased with the fast service, the excellent packaging and the tracking information. Will use this company again."
John Best, Sun 23rd June '13
"The dishes were just what I wanted, They arrived well packed and quickly. I would definitely purchase items from this company again. Well done!"
Mrs Susan Davis, Sat 22nd June '13
"Very pleased with my purchase, very quick delivery and great products."
Schofield, Sat 22nd June '13
"Well packed and fast delivery, will always look to this site for further purchases."
J W Payne, Fri 21st June '13
"Really pleased with the Stella Artois glasses, and the service was superb!"
Mrs Jenny Hughes, Thu 20th June '13
"Received the glass with a small blemish on it and got in touch with company. They where very good in communication and sorting out the problem with limited fuss. The replacement was received very quick. Will definitely use this company again in the future. Thank you."
Anthony Farrell, Thu 20th June '13
"Excellent service, prompt delivery and a really great product!! Thanks :)"
Hannah, Thu 20th June '13
"Excellent service as always."
The Roebuck, Wed 19th June '13
"It is a pleasure to do business with someone as focussed at drinkstuff. They know their products, the prices are most acceptable and service is swift and helpful. I wish many more companies were as good."
James Mulcahy, Tue 18th June '13
"I ordered a wine chiller from drinkstuff. Slight hiccup with delivery, tracking info showing item delivered when I hadn't received it, however on contacting drinkstuff they confirmed item had been lost by courier and they despatched a replacement express delivery which I received the following day. Very pleased with the chiller, excellent value for money. Great service from drinkstuff."
J Coneybeer, Mon 17th June '13
"The glasses were delivered two or three days after I ordered them. For an overseas delivery that is fantastic! I wouldn't hesitate to recommend drinkstuff to anyone!"
Tony Pettifer, Mon 17th June '13
"Excellent 4 oz sherry glasses, just what we needed, so hard to find anywhere else and at such a reasonable price; speedy delivery and excellent packing."
Deirdre Palk, Mon 17th June '13
"I bought a really nice bar stool which was great value. Unfortunately, in transit the stool seat broke. I sent an email explaining the situation and they immediately sent out a replacement. Fantastic, efficient, fast customer service."
Simon, Mon 17th June '13
"Excellent and fast delivery service. Site really easy to follow and use. Thank you for a really good service."
Susan Vaughan, Sun 16th June '13
"Very pleased, very quick. Cheers."
Rob Morgan, Sun 16th June '13
"Easy to navigate website and order delivered promptly."
Alexis Smith, Sun 16th June '13
"A1 seller. Highly recommended."
Diana Earley, Sun 16th June '13
"Very pleased with the order from these guys!"
Dave Lannigan, Sun 16th June '13
"Got the item pretty quickly - well packaged and good quality."
Dan, Sun 16th June '13
"Second order placed for glasses through the site. Products received swiftly and superbly well packaged (they could wrap my Christmas presents any time!). The style of glass I ordered are available on the high street it's just that I would be paying twice as much for them! Will definitely use drinkstuff again."
Dave Pardoe, Sat 15th June '13
"Delighted with order and prompt delivery."
Ann Mathie, Sat 15th June '13
"Extremely pleased with the service we received. There was a bit of a mix up with our order, as soon as we called, you had our product that was missing dispatched and it arrived in plenty time for our party. Thank-you."
Stephen Dickson, Thu 13th June '13
"Excellent quality product at a good price and excellent next day delivery. Impressive."
John Buller, Thu 13th June '13
"Fantastic service, great prices and speedy delivery well within time frame given. Very happy customer. Highly recommend this site and I will be using it again!"
Jo Rose, Thu 13th June '13
"I love ordering drinkstuff products, they always arrive in mint condition, and the delivery is good too."
Chanelle Gaskin, Thu 13th June '13
"I guess I must have been very unlucky. I ordered a refill for a vacuum teapot. It arrived commendably quickly. Unfortunately it had not been sufficiently well packed and was broken. A replacement arrived a few days later but was the wrong type, so could not be used. Then there was a LONG wait for the goods to be restocked. I was kept fully informed of the progress of the order throughout and was ultimately very happy with the purchase."
Immo Huneke, Thu 13th June '13
"One small hitch with the order in that a delayed dispatch was asked for but for some reason was delayed further - however as soon as the matter was queried it was resolved immediately. Other than that I had no problems and due to the way the problem was handled I would have no hesitation in using the vendor again."
Mike Brown, Wed 12th June '13
"Wish I'd seen these months ago. However bought these last minute, price, delivery and service was excellent."
Liana Jones, Wed 12th June '13
"I'd just like to tell you that the Kilner jars were a hit - they were for my friend's birthday and she was really pleased with them. The non-slip tray was for my husband to put his glass on when having a drink because we've just had a new carpet laid and I didn't want any clumsy accidents happening... It works! I think it's a really clever idea for a tray and am very impressed with it. Delivery was really quick and the packaging was very well done too. So, thank you."
Janette Dyer, Wed 12th June '13
"Fast delivery and products exactly as described."
Sara Saavedra, Tue 11th June '13
"Glasses good, just took a bit longer than expected to arrive."
Jackie Glazebrook, Tue 11th June '13
"I am very happy with my new hot tub and the swift and speedy service which got it to Jersey, I had to make a couple of calls regarding tracking and was greeted with friendly staff. I will be dealing with drinkstuff again."
Mr Graham, Mon 10th June '13
"Items as described, with prompt dispatch and secure packing. Surprised the company was so close to my home address. Thank you for a really great service."
Len, Mon 10th June '13
"The service was excellent and fast. I was well informed about the delivery. And it did arrive on time. The product is just what I needed."
Odile Kipling, Thu 6th June '13
"Yet again a terrific service, quick, reliable and carefully packaged goods. I am not surprised though as you continue to impress me with your efficiency and amaze me with the range of products available on your website. All the glassware I buy from you is awesome and all my friends ask me where I got such nice glassware from, I am delighted to refer them to you. I certainly will come back to you for more glassware and bar accessories as I need them. I can't sing your praise enough. Thank you for being such a wonderful and reliable business."
David Edwards-Loaring, Thu 6th June '13
"I ordered something for my brother's birthday choosing next day delivery. I then found out that next day delivery didn't apply to Scotland. I cried help and within minutes an email came back stating that this order would get individual attention to get it there on time. Lauren did what she promised and the package was delivered in time - even to Scotland. Many thanks."
Annie Lewis, Thu 6th June '13
"Great user friendly site, easy to browse and order the exact item. Delivery was brilliant giving an actually time of delivery. The party fridge is a great addition and our party goers were impressed with their chilled drinks as are we it is great and looks fantastic."
Elaine Charnock, Wed 5th June '13
"I was sceptical about this but, as it was so inexpensive and I am thoroughly fed up with juicing lemons and ending up with more pips than juice, I thought I would go for it. I am so glad I did. It really works a treat and I just put it back in the fridge still embedded in the lemon/lime for re-use... no muss, no fuss. And delivery was very fast, too. A super gadget from a very nice retailer."
Jenna Cox, Tue 4th June '13
"Excellent service, goods were exactly as described, were posted promptly and well packed."
Alan Homer, Tue 4th June '13
"I work in the customer service business and I have to say, these guys provide amazing customer service. Good products and reasonable prices too. Well done guys!"
Lisa Jones, Mon 3rd June '13
"Quick courteous service. The goods were amazing and exactly what we needed."
Goldie Junik, Mon 3rd June '13
"Excellent goods and service"
Graham Blundred, Mon 3rd June '13
"Excellent service even when there was a couple of breakages the help line staff was superb & replaced them the very next day, will definitely use them again and recommend them to anyone."
Kevin Conway, Mon 3rd June '13
"A++++++"
Scott Russell, Mon 3rd June '13
"Searching for the many items was made easy as the search box is very intuitive. Delivery as promised and packed with due care to the contents. Will definitely be using you guys again. Thanks."
Neale Jones, Mon 3rd June '13
"My item was broken when opened, contacted drinkstuff by email straight away, had a quick reply and a replacement was sent out, which I received 4 days after. That's what I call good customer service, thank you drinkstuff."
Nicola Preston, Sun 2nd June '13
"I needed pint and half pint glasses for a family birthday party, but did not want 'bendy' glasses, I wanted something a bit firmer. I was confused by all the different types of plastic listed for glasses on the website, so called the number and spoke to a very helpful lady who talked me through the various types. I got exactly the type of plastic I wanted, and the delivery arrived very quickly. Thank you."
Sara Milburn, Thu 30th May '13
"Items were a great price, dispatched on time and very pleased."
Lee Waymont, Wed 29th May '13
"Was looking to fill a gap with a built in wine rack finding this site with the option of having it made to fit was great and the price was less than buying several small ones and fixing them together the on line calculator was ideal and ensured I ordered the correct amount of holes. Thank you, service and item A1."
Pat Richmond, Wed 29th May '13
"When we received our product there was two parts of it missing. After contacting your company this was rectified immediately with an apology. Although it would have been preferable to have the product in its entirety first time, the speed in which you rectified the problem was outstanding."
Gill Backhouse, Tue 28th May '13
"Absolutely fantastic. We bought the cocktail accessory set and have used all the items on several occasions over the last few weeks - delighted. The set came well wrapped and was delivery within the timescales agreed."
Doug, Tue 28th May '13
"Thank you for a really great service. All arrived as described and quickly."
Jamie Coronna, Tue 28th May '13
"Love my tropical fruit coolers, thanks very much for a quick delivery."
Phyllis Hosie, Mon 27th May '13
"Goods delivered at the time & date promised and at last year's prices. Full marks."
Frank McChrystal, Mon 27th May '13
"Products were high quality however the packaging was damaged and I was surprised at the lack of packaging considering there was glass inside."
drinkstuff says: Thank you for your feedback Gemma. This has been passed on to our warehouse packing team to take in to consideration.
Gemma, Mon 27th May '13
"I bought: Hawthorne Cocktail Strainer, Memphis Straws Black, Free Flow Pourers Black, Stainless Steel Muddler, Aluminium Ice Scoop 5oz, I'm very happy with these products. The delivery to the Netherlands was a bit expensive, but it was worth it. I ordered at Tuesday and received the products at Friday. Perfect!"
Sven, Mon 27th May '13
"Your site was easy to use very clear the order arrived quickly, very good service, thank you."
David McFee, Mon 27th May '13
"Very pleased with these glasses. My husband prefers the tankard type of glass for his beer. So he was well pleased too! Speed of delivery and price excellent. Thanks."
Ruth Ellison, Mon 27th May '13
"The courier had been unable to deliver my parcel as I was out and the company phoned and e-mailed to arrange an alternative delivery date at a time that I would be in with no extra charge. My son has yet to try out his pizza blade so unable to comment on quality - but it looks good!"
Jo Billingsley, Sun 26th May '13
"Awesome, good quality service, delivery was quick and could choose a delivery date which was great! Product was also in mint condition and was confident that if something were to go wrong with the item I would have similar quality customer service =]"
Cal, Sun 26th May '13
"We ordered a wine fridge, which arrived quickly, but on setting it up one of the buttons did not work, I contacted drinkstuff and the next day a courier came and collected the old one and delivered a fully operational fridge, which is excellent. Excellent service and product, would recommend. (My husband wants another one for red wine!!!)"
Lorraine Apolon, Sun 26th May '13
"Great Value + Great Service"
Steve, Sat 25th May '13
"Ordered school milk bottles which are so sweet, almost too good to use. The paper straws also look great, and are a good length. Thanks also to the customer service team who arranged a next day delivery replacement as the courier lost the first parcel."
Sue Denmark, Thu 23rd May '13
"Having found a small cast iron skillet on drinkstuff, that I'd been searching for for months, I was equally delighted by the excellent service. The website was well laid out and easy to use, the ordering process was very straight forward, and the delivery service was very prompt. Perfect."
Steve Leaver, Thu 23rd May '13
"I bought 6 of the 1tr Ecken Beer Steins and although they were packed very well unfortunately one of them had got chipped. I phoned up the following morning and a replacement was sent out straight away. I wouldn't hesitate to order again from these guys, great service."
Dan, Thu 23rd May '13
"Nothing negative to say about this transaction, all positive."
Richard Stanton, Wed 22nd May '13
"Great product, good value, great site, quick delivery. Good service. Both product and site highly recommended. I will use this site again."
Sonya, Wed 22nd May '13
"Very pleased with the quality of the roulette wheel, solid and nice wood. Also very pleased with the delivery, received a message to indicate time and came within timeslot - very pleased all round."
Julie Fleming, Wed 22nd May '13
"Your company always gives me great service... thank you."
David Hartland, Wed 22nd May '13
"Extremely satisfied with my order! Quick delivery, reliable and everything accurate. Great value for what I got. Both were presents and went down a treat! Glad I found this site :)"
Caitlin, Tue 21st May '13
"I have bought things on two occasions. Both times the items were very reasonable, delivered promptly. Great service, I will be coming back."
Alistair Cain, Mon 20th May '13
"Have ordered stuff from here a few times, and always been happy with things - wouldn't return for more if I wasn't :-)"
Chas, Mon 20th May '13
"Great transaction, good communication, great products, will order again."
Jyoti Parmar, Sun 19th May '13
"Excellent service, good quality glasses, will definitely be buying some more and recommend to others. Very good!!"
Bryan Kishtoo, Sun 19th May '13
"I ordered a mounted bottle opener from another site which never arrived and was given a refund after 6 months. The item was for dad Christmas present so he was disappointed not to have anything at Christmas. Then I can across this site which had the exact same product but £5 cheaper! I ordered the bottle opener and it arrived the next day. Fantastic service, quick delivery and great gift for my dad. Cannot recommended this site enough."
Aisling, Wed 15th May '13
"This was the first time I had ordered from drinkstuff so it was fingers crossed time for me. However, I need not have worried at all. My goods were delivered on the arranged day with a choice to track my delivery up to its arrival. I was constantly updated and kept up to speed. Fantastic service and I will definitely use drinkstuff again and again. Well done and thank you once more."
Denise King, Tue 14th May '13
"Product was slightly more brittle than I imagined but not enough to complain about. The service however was exemplary."
Nigel Higgs, Tue 14th May '13
"An excellent service from start to end. Birthday presents for a landlady's 50th and was very happy. Thanks once again."
Ian Hart, Tue 14th May '13
"Quick delivery by good courier, parcel undamaged but sadly 2 of 24 glasses broken. Customer service immediately offered to send out 2 replacements or credit, took credit option and it was applied to my card straight away. Very impressed will definitely use again :-)"
Tony King, Tue 14th May '13
"I've bought cocktail making equipment twice now from drinkstuff and both times it has arrived promptly, been well packed and is of good quality. Also, it has been great value. Thanks, chaps."
Mike Payne, Mon 13th May '13
"I ordered my product on the 29th April and was still waiting for it on the Friday 10th May. I rang 3 times on the 3rd and no one got back to me, it was my fiancés birthday on the 5th and it was for his birthday. I then had numerous phone calls telling me it had been delivered and it hadn't. I then had a call to say it hadn't been delivered and it had been lost!!! eventually I got my product with another courier on Friday 10th. I have never had problems with drinkstuff before though, I do use them regularly and will continue to use them."
drinkstuff says: We're sorry that you had these issue with your last order Kelly. Thank you for making us aware of the problem so we can get it sorted, we have been in contact with our rep with our courier, as this was below the standard of delivery service we usually receive from them.
Kelly Dalton, Mon 13th May '13
"Excellent customer service along with prompt delivery service. Will definitely order from this company again. Really pleased with the purchase we received."
Marion, Thu 9th May '13
"I searched the internet for glass bottles to serve water and other drinks and found that drinkstuff was very reasonably priced and there was a lot of choice. Delivery was quick and my only moan was that the bubble wrap around the bottles was so good it took me a while to open them!!! I will be back."
Jayne, Wed 8th May '13
"I was really happy with service. Delivery was quick, came with in time scale given. Items were as described and good quality."
Susan Heath, Wed 8th May '13
"Very happy with my order all items received on time, will definitely use again and again."
George, Wed 8th May '13
"Very pleased with choice of products on offer to purchase, some unusual and interesting, good quality. Prompt service and well packed. Will certainly purchase from your company again."
Lynne Williams, Wed 8th May '13
"I ordered some very delicate glasses - beautiful LSA champagne saucers, they were very well packaged and arrived safely. I also ordered a bespoke whiskey glass which comes with it's own ice mould. It's a novelty type thing but also a very nice looking glass! There is a huge range of choice on this site and I could have easily picked a dozen other glasses that I liked."
Helen, Tue 7th May '13
"Have ordered from drinkstuff for years and always received prompt, efficient service. Many thanks."
Melanie Hawes, Mon 6th May '13
"Fantastic service and great product. Received my order quickly and am very happy with it."
Jeanette Mellor, Mon 6th May '13
"Perfect! My dad loved the stainless steel measures. Swift delivery and very reasonably priced."
Kirstie, Mon 6th May '13
"Cannot fault drinkstuff. The items I ordered were delivered quickly, were well packaged and are good quality. Thanks so much."
Coriander Dean, Mon 6th May '13
"The order arrived on time. The quality of the plastic beer glasses is just as described; very high quality. I would both recommend & would definitely reorder through drinkstuff."
Iain Stewart, Sun 5th May '13
"Excellent quality goods, service hassle free."
Jim Wood, Sun 5th May '13
"Product is as advertised, quickly delivered. Will buy from you again."
Song, Sun 5th May '13
"Fast delivery, reasonable price, pleased with product!"
Jane Salmon, Sat 4th May '13
"Purchasing the goldfish bowls was a simple and quick process. The whole transaction took minutes and with next day delivery the process was a straightforward and efficient purchasing experience. Thank you."
Jacquie Richards, Wed 1st May '13
"Very speedy delivery and great service. Had a broken cup when order was received, telephoned and was given an apology and told a replacement would be sent immediately. There was no quibble or hesitation. Received the replacement within days. Very impressed and will definitely use again. Well done for great customer service, that's a rarity these days!"
Beverly Boreham, Tue 30th April '13
"Great value, great products. Will use drinkstuff again."
Seb Munsch, Mon 29th April '13
"I was struggling to order via the website over a weekend, which I found out subsequently was because I had not registered. However, the telephone number was easy to locate and the person who took my order was very helpful. The goods arrived in 5-6 days and seem to be of very good quality. I haven't put them to a good test yet, but they are certainly well constructed and seem robust. It would have been nice to order in packs of 6 (or order them singly) instead of the pack of 10, (ideally I wanted 12), but as they were exactly what I wanted, I placed the order anyway. I have been struggling to find any small round plate-mats. Why don't more people make small round plate-mats instead of massive square or rectangular ones? Plates are usually round, and it's nicer to have the cutlery beside the mats rather than perched on the edge of the mat. I would definitely order again from drinkstuff."
Jan, Mon 29th April '13

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