Questions

• A product is out of stock, when will it be due in?
• Can I reserve an item which is out of stock?
• I do not have a credit card, how else can I pay?
• Can I come into your warehouse to view and buy products?
• Can you ship elsewhere other than listed on your delivery regions list?
• I have received my order but some items have either been incorrectly sent, missing or are damaged. What shall I do?
• Do you send confirmation emails?
• I have not received an email confirming my order. Has there been a problem?
• I have still not received my order after a considerable time waiting. Where is it?
• I wish to place an order for a large quantity of items, can I get a discount?
• I cannot log into my account. What is the problem?
• What currencies do you accept?
• Do you have a shop I can visit?
• Do you have a catalogue?
• I have sent you an email, but have not had a response
• How do I return an item?
• Can I collect my order from your warehouse?
• I will not be home when my item is delivered, what do I do?
• When will payment be taken from my account?

Answers

A PRODUCT IS OUT OF STOCK, WHEN WILL IT BE DUE IN?

A due-in is provided for all products which are out of date, this is the date we expect it back in our warehouse ready for orders. As this is an estimated date we cannot guarantee the product will be back in our warehouse at this given time, however it will never be no more than a few days later if it is delayed.

CAN I RESERVE AN ITEM WHICH IS OUT OF STOCK?

Most of our out-of-stock items have a Pre-Order facility, this means you place an order and pay for the item now and we will despatch it once it comes back into stock. You will receive the item within 3 days after it comes into stock and any items that are in stock which are placed in the same order will be despatched immediately.

I DO NOT HAVE A CREDIT CARD, HOW ELSE CAN I PAY?

We also accept cheques (made payable to Barmans Ltd), postal orders and cash sent by recorded delivery. Before sending the payment please add all the items you want to order into your basket, select your delivery zone and note the total of the order, this has to match the total payment you send to us. Include a covering letter with your name, address, telephone number(s), email address and the items you wish to order. Send to our address (details here) and we shall process the order as soon as we receive it. Please note cheque orders take up to 7 days to clear and process. We can also accept Bank Transfers, please ring us (0870 428 0958).

CAN I COME INTO YOUR WAREHOUSE TO VIEW AND BUY PRODUCTS?

Most of our products are readily available in our warehouse so viewing and buying them in person should be no problem. You must call us on 0870 428 0958 at least 48 hours prior to your arrival to book-in and ensure we have the products you want to view ready in our warehouse.

CAN YOU SHIP ELSEWHERE OTHER THAN LISTED ON YOUR DELIVERY REGIONS LIST?

Unfortunately we can only deliver to the countries listed on our delivery services section. We cannot ship elsewhere as any other countries are not listed on our accounts with Parcel Force or Royal Mail. The only option available is a courier is arranged by yourself to pick up the order from us and deliver, please contact us if you wish to do this.

I HAVE RECEIVED MY ORDER BUT SOME ITEMS HAVE EITHER BEEN INCORRECTLY SENT, MISSING OR ARE DAMAGED. WHAT SHALL I DO?

Please contact us stating your name, order number and explaining the situation. Do not immediately send any items back to us, we must be notified of the situation so we can discuss with you the best course of action. We shall then reply explaining what you need to do and how we shall rectify the problem. If any problems occur we do endeavour to rectify them ASAP.

DO YOU SEND ANY CONFIRMATION EMAILS?

You will receive two emails, one immediately after you place your order and one when the goods are dispatched. You must give a valid email to receive these notifications.

I HAVE NOT RECEIVED AN EMAIL CONFIRMING MY ORDER. HAS THERE BEEN A PROBLEM?

Please contact us stating your name and address. We can then confirm your order and possible reasons why you did not receive the email. In some cases you may have entered your email address incorrectly so the email never reached you. In other cases the email sent may have been delayed and will reach you soon, or possibly the order was never completed with us. In either circumstance we shall email you confirming the situation.

I HAVE STILL NOT RECEIVED MY ORDER AFTER A CONSIDERABLE TIME WAITING. WHERE IS IT?

Please contact us stating your name and order number. We will then investigate why your order has not reached you. In most cases we are able to rectify the situation and ensure your order reaches you within 48 hours.

I WISH TO PLACE AN ORDER FOR A LARGE QUANTITY OF ITEMS, CAN I GET A DISCOUNT?

For orders of a high quantity we can indeed offer a discount. Please email trade@drinkstuff.com stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.

I CANNOT LOG INTO MY ACCOUNT. WHAT IS THE PROBLEM?

Please contact us stating your name, address and email address used in your account. The problem often lies with your email address or password, they have been typed incorrectly when you registered with us. We can correct the mistakes where necessary for you so you can log in as usual.

WHAT CURRENCIES DO YOU ACCEPT?

For credit card orders we accept British Pounds Sterling (£), US Dollars ($) and Euro's (€). To view prices on our website in these currencies simply click the appropriate 'flag' at the top right of the webpage, underneath the checkout basket area.

DO YOU HAVE A SHOP I CAN VISIT?

We do not have a shop but we do have a showroom where you can come and view selected items.
If you wish to visit the showroom, please call 0870 428 0958 to make an appointment

DO YOU HAVE A CATALOGUE?

Unfortunately, due to the fact that we add new products to the site everyday, we do not produce a catalogue. All the products we sell are listed on the website and you can print off catalogue-style pages of them here.

I HAVE SENT YOU AN EMAIL, BUT HAVE NOT HAD A RESPONSE

We respond to emails during office open hours (Mon - Thurs 9am - 5pm & Fri 9am - 4pm) This also applies to telephone calls. We endeavour to answer all emails within 24 hours, if you have not received a reply within this time then please telephone 0870 428 0958 as its possible the person you have emailed is away.

HOW DO I RETURN AN ITEM?

Please look here for details of our returns policy and procedures.

CAN I COLLECT MY ORDER FROM YOUR WAREHOUSE?

Yes, if you call us on 0870 428 0958 we can take the order and payment over the phone and have it ready for collection later that day. Details of where to collect items from are here.

I WILL NOT BE HOME WHEN MY ITEM IS DELIVERED, WHAT DO I DO?

If there will be no one at home for delivery please leave a note on the front door advising the courier to leave the parcel with a neighbour or elsewhere around the property (porch or garden etc).

HOW DO I CANCEL OR CHANGE MY ORDER?

Providing the order is not awaiting despatch or has been despatched already then it can be cancelled by calling us on 0870 428 0958. We cannot make any changes to orders that have already been placed but can add items to a new separate order which will be collated with the original order.

WHEN WILL PAYMENT BE TAKEN FROM MY ACCOUNT?

Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and special-order items from supplier's.