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Established in 1977
Unfortunately, due to a technical fault, our
telephone lines are currently unavailable.
Established in 1977
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  2. Lay Z Spa Help & Support

Lay Z Spa Help & Support

Dedicated Bestway Lay-Z-Spa Support Hotline: 0800 612 0457

Lay Z Spa Warranties:

Lay Z Spa is sold with the following warranties:

Pump: 12 months from purchase
Inflatable Parts: 90 days (liner & lid)
Leatheroid Cover and Rigid Wall: 6 months

Please note: The warranty for the Lay Z Spa is held by the manufacturer, Bestway. However, drinkstuff will assist with any warranty claims that need to be processed.

Bestway's warranty covers manufacturing defects discovered whilst unpacking the product or during use as recommended within the user manual, this warranty applies only to products which have not been modified by any 3rd parties. The product must be stored and handled in accordance with the technical recommendations.
The warranty does not cover damages caused by misuse, abuse, neglection, including, but not limited to collision, fire, use of incorrect voltage, to excessive heat exposure, improper installation, improper wiring or testing, improper storage.

If the Lay-Z-Spa is placed on a surface, which does not meet these requirements, any damage caused by improper support is not covered under the manufacturer's warranty. It is the responsibility of the Lay-Z-Spa owner to assure the integrity of the site at all times.

The Lay Z Spa is intended for domestic home use only. 3rd party hiring and commercial use is not covered by the warranty.

Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.

Plastic becomes brittle and susceptible to breaking when exposed to subzero temperatures. Freezing can severely damage the spa. Improper winterisation of your spa can void your warranty.


Lay Z Spa Heating Guidelines

Ambient
Temperature
Water
Temperature
Set
Temperature
Heating
Duration
10°C (50°F) 10°C (50°F) 40°C (104°F) 18.5h
15°C (59°F) 15°C (59°F) 40°C (104°F) 15h
20°C (68°F) 20°C (68°F) 40°C (104°F) 11.5h
25°C (77°F) 25°C (77°F) 40°C (104°F) 8.5h
30°C (86°F) 30°C (86°F) 40°C (104°F) 5.5h

Lay Z Spa Vegas Help


Lay Z Spa Vegas Owners Manual:

Download Now

Lay Z Spa Vegas Instruction Video


The Lay Z Spa Vegas is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 580mm W 430mm D 410mm
Box 2: H 610mm W 860mm D 470mm

Lay Z Spa Miami Help


Lay Z Spa Miami Owners Manual:

Download Now

Lay Z Spa Miami Instruction Video


The Lay Z Spa Miami is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 580mm W 430mm D 410mm
Box 2: H 600mm W 870mm D 460mm

Lay Z Spa Monaco Help


Lay Z Spa Monaco Owners Manual:

Download Now

Lay Z Spa Monaco Instruction Video


The Lay Z Spa Monaco is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 585mm W 430mm D 410mm
Box 2: H 890mm W 700mm D 450mm

Lay Z Spa Palm Springs Help


Lay Z Spa Palm Springs Owners Manual:

Download Now

Lay Z Spa Palm Springs Instruction Video


The Lay Z Spa Palm Springs is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 580mm W 430mm D 410mm
Box 2: H 610mm W 780mm D 550mm

Lay Z Spa Paris Help


Lay Z Spa Paris Owners Manual:

Download Now

Lay Z Spa Paris Instruction Video


The Lay Z Spa Paris is dispatched in 2 boxes.
Box Dimensions:
Box 1: H 585mm W 430mm D 410mm
Box 2: H 610mm W 710mm D 540mm

Lay Z Spa Palm Springs Hydrojet Help


Lay Z Spa Palm Springs Hydrojet Owners Manual:

Download Now

Lay Z Spa Palm Springs Hydrojet Instruction Video


The Lay Z Spa Palm Springs Hydrojet is dispatched in 3 boxes.
Box Dimensions:
Box 1: H 705mm W 675mm D 480mm
Box 2: H 710mm W 550mm D 480mm
Box 3: H mm W mm D mm

Chemical Filter Assembly Instructions:

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