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Online since 1998
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Online since 1998
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  2. Lay Z Spa Help & Support

Lay Z Spa Help & Support

Dedicated Bestway Lay-Z-Spa Support Hotline: 0800 612 0457

Lay Z Spa Warranties:

Lay Z Spa is sold with the following warranties:

Pump: 12 months from purchase
Inflatable Parts: 90 days (liner & lid)
Leatheroid Cover and Rigid Wall: 6 months

Please note: The warranty for the Lay Z Spa is held by the manufacturer, Bestway. However, drinkstuff will assist with any warranty claims that need to be processed.

Bestway's warranty covers manufacturing defects discovered whilst unpacking the product or during use as recommended within the user manual, this warranty applies only to products which have not been modified by any 3rd parties. The product must be stored and handled in accordance with the technical recommendations.
The warranty does not cover damages caused by misuse, abuse, neglection, including, but not limited to collision, fire, use of incorrect voltage, to excessive heat exposure, improper installation, improper wiring or testing, improper storage.

If the Lay-Z-Spa is placed on a surface, which does not meet these requirements, any damage caused by improper support is not covered under the manufacturer's warranty. It is the responsibility of the Lay-Z-Spa owner to assure the integrity of the site at all times.

The Lay Z Spa is intended for domestic home use only. 3rd party hiring and commercial use is not covered by the warranty.

Spa damage resulting from misuse of chemicals and mismanagement of spa water is not covered by the warranty.

Plastic becomes brittle and susceptible to breaking when exposed to subzero temperatures. Freezing can severely damage the spa. Improper winterisation of your spa can void your warranty.

Manuals & Guides:

Bestway Spa Owners Manual:
Download Now

Chemical Filter Assembly Instructions:
Download Now

Lay Z Spa Miami Instructional Video

Lay Z Spa Vegas Instructional Video

Lay Z Spa Palm Springs Instructional Video

Lay Z Spa Monaco Rigid Wall Instructional Video

Lay Z Spa Packaging:

The Lay Z Spa Vegas is packaged in 2 boxes.
Box Dimensions:
Box 1: H 640mm W 660mm D 500mm Weight: 11.25kg
Box 2: H 600mm W 490mm D 260mm Weight: 27.5kg

The Lay Z Spa Premium XL is packaged in 2 boxes.
Box Dimensions:
Box 1: H 635mm W 889mm D 533mm Weight: 26kg
Box 2: H 610mm W 406mm D 406mm Weight: 28kg