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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"just wanted you to be aware of how great Lewis has been recently. I ordered 4 cocktail shakers, which when they arrived were not what was wanted, and Lewis dealt with my initial enquiry about returning them and the refund incredibly quickly, and without any questions. He also then suggested a different shaker. This morning I placed another order, for 4x cocktail shaker sets, as I''d seen them on the site this morning and decided that they would be more fun, with the additional items, than just the plain cocktail shakers on their own that Lewis had suggested. (Nothing against the suggestion, just me needs had changed) Being early, and being half asleep, I didn''t choose the correct delivery, and emailed to ask for a swap over, and have been waiting someone to contact me to take additional payment. I was delighted to instead receive an email from Lewis to say delivery would be with me Friday and there would be no extra to pay. I can now turn my attention to finding non-alcoholic cocktail recipes for my nephews to try and create over the weekend, although I think they will be making them in the garden, because I imagine there will be spillages from over enthusiastic shaking. I just wanted to pass on my thanks to him, and tell you that those few emails have proved to me that sometimes, some companies, employ staff who are just great at customer service."
Annabel Cook, Wed 25th July
"Fantastic service yet again from Drinkstuff. I have used these guys on numerous occasion and they have never let me down. Placed order late Thursday evening, order delivered Monday morning. Great work guys, thanks yet again."
les bond, Mon 16th July
"My order was received very well packed. The only slight issue was the addition of barcode label which had to be removed from the bottom of every cup and saucer."
Nick Hill, Thu 21st June
"I received my order but unfortunately out of 48 different glasses two were completely broken. I did not inform the company because both glasses belonged to sets of either six or twelve glasses and thought that they would not be able to replace just single glasses. After the order was received I received a email from customer service enquiring if I was satisfied. This in itself was impressive and I explained that two different glasses had been smashed in transit. Replacement single glasses were dispatched immediately and I thought this was impressive customer service. The products themselves are good quality and what I was expecting to be delivered. I would definitely recommend Drinkstuff and I would definitely purchase again from them."
Deborah Hurley, Wed 20th June
"Great online experience with easy to use site and great product range and value. Very speedy service and good quality product received. Would recommend and use again."
Sammy Cook, Sat 16th June
"Iv ordered from here a couple of times and I am impressed with the quality of the products."
Kat, Sat 16th June
"Wants sure at first as the product was a lot cheaper than the shops, but I took the risk and I am so glad I did, very fast delivery and quality products well definitely be using them again 😁"
Emma, Sat 16th June
"Email and phone used. Great response times. Good advice given. Fast delivery. Great price. What more can be said."
Steven Hobbs, Sat 16th June
"I have used multiple times, strongly recommend, great service, great prices."
Mike Hoare, Wed 13th June
"Your Customer Care Stephanie is excellent. Your packing staff are not quite so caring. The wine goblets were not packed in such a way as to avoid scuff marks. Six were scuffed. Stephanie arranged for six more to be sent out unfortunately two of the six were scuffed. The final two sent were very carefully wrapped and were clearly scuffed before they were packed, so sadly the packing staff do not care and they let your company down. The Highballs are good quality and were fine and clear."
Avis Walmsley, Wed 13th June
"Great product. Problems with delivery quickly but glasses arrived for our event."
Jane Taylor, Wed 13th June
"I have ordered quite a number of times and always found the service excellent. Quick delivery. Well packaged and good products"
Helen Baker, Tue 12th June
"Just what I have been looking for great price fast delivery."
Elsa Stacey, Mon 11th June
"As a specialist Scottish shop on Edinburgh’s Royal Mile we have the pleasure of introducing Scottish Gin to visitors from around the world. The 2cl cups we use are absolutely perfect. All 3000 cups arrive safely and are easy to store. Staff are always helpful!"
Beth Edberg, Mon 11th June
"Excellent service"
Noel Ragunathan, Wed 6th June
"great service, fast responce"
JOLANTA, Mon 4th June
"We set up our Paris Lazy Spa only to find out that we had a puncture plus the leatherloid skin was very grubby looking as we have had the SOS for two years. Searched internet for new liner and voler Drinkstuff advertised the liner and cover at a very reasonable price. Excellent ordered and received the goods a fantastic timing. Spa all good to go, child very happy thanks to Drinkstuff. Will defo be ordeing from then again!"
Michala Campbell, Mon 4th June
"Grace Jackson has been more than helpful with the glassware choices for our new Bar & Restaurants"
Isaac Eaglestone, Sun 3rd June
"Love my glasses , gave my dinner table the finishing touches"
Sally Clifford, Sat 2nd June
"The item I wanted was originally out of stock so I asked to be informed when it became available. I was sent an email when the item was back in stock, placed my order and received it a couple of days later. Great service!"
Karen Stewart, Thu 31st May
"Fast, and easy to order. We bought drink dIspensers for our breakfast buffet in Best Western Plus John Bauer Hotel. Absolutely perfect"
Morgan Oestberg, Thu 31st May
"Drinkstuff you have excelled once again, good price and excellent delivery. Thanks yet again we will be back"
Alex Ross, Wed 30th May
"Brilliance personnel excellent production what can I say blown away I am so happy."
Alex Osgerby, Wed 30th May
"Order arrived quickly although one item was damaged. A replacement was sent out the next day with no fuss. Excellent customer service."
Heidi, Wed 30th May
"Quick and well packaged delivery."
Natalia askew, Tue 29th May
"Everything I ordered delivered on time and just what we needed for a large party. Would use again."
Paul Branscombe, Tue 29th May
"Very happy with a purchase, Galileo bottles are sturdy and look classy, perfect for my project; came bubble wrapped and boxed which is a plus, since not one of them came smashed."
Kamil Dzieszko, Sun 27th May
"Great glasses, looked much more expensive than they actually were. Quick delivery. Very happy."
Alex Massey, Sun 27th May
"I ordered 5 packs of Swansoft White Napkins 40cm (Pack of 50) and paid extra for a Saturday delivery. Unfortunately, as I ordered them too late they were not despatched until the Monday, however, Drinkstuff refunded the extra delivery charge I paid and upgraded my delivery to next day delivery. Very good service, I thoroughly recommend this company and will be buying from them again, as I have done in the past."
Elizabeth Whittaker, Sat 26th May
"After an initial problem with my order not arriving on time it was acted on quickly and sorted out customer services was brilliant Thank you."
Susan Burton, Wed 23rd May
"Great company"
Lee Holmes, Wed 23rd May
"Great product, excellent service would recommend"
Olegs Kacegarovs, Wed 23rd May
"Very good, prompt delivery."
Jane Rose, Wed 23rd May
"Excellent service , product arrived as ordered, really happy"
Ginnie Thompson, Tue 22nd May
"Superb service, great value for money, delivery was great text in advance would recommend and will definitely use again."
Linda Jones, Mon 21st May
"I choose this website as they provide the option not to include an invoice, which works well if you are looking to buy and post a present. The products (cocktail glasses) were very unique, colourful and my friend loved them. Delivery was on time."
Katerina, Mon 21st May
"Great service, good prices, fast delivery, no problems"
Ian Johnston, Sat 19th May
"Lewis in Customer services could not have been more helpful. When we found there were not enough cases in stock of the glasses I wanted, he sourced more and had them delivered separately for my convenience. I cannot thank him or drinkstuff enough for the amazing service and the excellent quality of glasses that we ordered. Thank you."
Leslie Blezard, Fri 18th May
"This was my second order from Drinkstuff.First order arrived on time,really happy.Second order was running late and I rang up and explained that I needed my stuff for Sat party and the amazing guy on the phone managed to speed up my order and refunded the delivery cost for my late delivery.No hassle,very friendly and helpful customer service. My items arrived on time and really pleased with the quality.5 stars."
Malgorzata, Fri 18th May
"Excellent product and fast postage"
Chris, Wed 16th May
"All item come safe and secure and very fast.Glad to buy in Drinkstuff store and in future I will buy again"
Edin Kevac, Wed 16th May
"I was totally satisfied with the customer service I received. My order was delivered well within the estimated time and in fact a day earlier than DPD had said. My partner was very happy with the products that I ordered and will definitely be using this company again.Well done."
Jan Grinsted, Wed 16th May
"Received my first order and an incorrect item was in the package of numerous items.Emailed Stephanie and had a excellent response. Replacements sent next day. How things should be. Great experience and now planning my next order."
Chris kennedy, Wed 16th May
"Order delivered quickly, but one glass damaged, contacted customer service and replacement dispatched immediately and arrived next day."
Gina Budd, Wed 16th May
"The glasses I ordered are exactly how I expected them to be and are really good quality for the price I paid. Unfortunately one glass arrived smashed but Drinkstuff sent a replacement out instantly and I received it the next day. Could not ask for anymore than that. I am very pleased with the entire service Drinkstuff provided."
Liam, Wed 16th May
"Website is good with lots of quality pproducts as well as more value products. Fast delivery and well packed so never any breakages."
Stewart Blackett, Wed 16th May
"Have bought you a few items with this company. Always excellent quality, some items were broken during transit. Company replaced straight away and were very helpful."
Felicity Kennaway, Wed 16th May
"Brilliant service excellent customer care,ordered a drinks tray and although there was an error in the system still received my order the following day.6 stars."
Lord Darth Vader, Mon 14th May
"Easy website to find your way around, easy check out and very speedy delivery. First class service."
Nigel Barefoot, Sun 13th May
"Set up a stock alert for the item received email tell me it was in stock. So ordered that day .Prompt service and order was here within 3 days. cannot ask for more, good service."
mike, Sun 13th May
"Great syrup.mixes well with soft drinks or alcohol. LUSH"
David parker, Sat 12th May
"They look really neat, wear well, they do get hot but if you serve your drinks at the perfect temperature they are a joy to hold"
gemma bowers, Fri 11th May
"Prompt and courteous service. There was a minor problem with the order which was resolved immediately. Cannot recommend highly enough."
Simon, Wed 9th May
"Absolutely delighted with this lovely object and will be ordering with you again."
Linda Wren, Wed 9th May
"Everything was OK"
Sílvia Gonçalves, Wed 9th May
"Great prices, fast delivery, cannot fault your service"
Craig, Wed 9th May
"Good website and prompt delivery"
Ricarda Oxley, Wed 9th May
"Great products and great customer service, very pleased"
Cristina, Tue 8th May
"First order to this company. Have not used the soda catridges yet but they are the genuine article."
H. Brown, Tue 8th May
"This was the first time ordering with Drinkstuff.I stumbled on the site while Looking online, excellent find.Definately will becoming a regular customer. Good prices, quality products and quick hassle free delivery."
Emma, Sat 5th May
"Arrived promptly. perfectly packed. Good quality glassware at a very competitive price. Could not have asked for more. Full marks."
Peter Gaunt, Sat 5th May
"I am very pleased with the order. Well packed and am happy with the design of the glasses."
Diogo Fichardo, Thu 3rd May
"We are a small business looking to find appropriate products to sell alongside our existing lines. Tony was most helpful with the speed of his communications with me and the advise given."
Richard Wilkinson, Thu 3rd May
"Excellent service"
Keith williams, Wed 2nd May
"Great little dishes for individual portions just what we needed - They look fantastic. Thanks for speedy service and delivery. Will definitely use your services again."
Tessa, Wed 2nd May
"I use this company regularly for all sorts of items from glassware to fridges to disposable plates and glasses. They usually have everything we require for competitive prices and to top it all off we get excellent aftercare from Julie as our trade customer manager. Would highly recommend Drinkstuff."
Lucy Owen, Tue 1st May
"Good quality product which looks suitably luxurious and feels good in the hand. Excellent value for money and a design that lots of people like."
Mark, Sun 29th April
"Perfect, exactly what I ordered."
kirsty, Sat 28th April
"Glasses exactly as described and speedy delivery"
Jane, Fri 27th April
"Friendly, professional service."
Brian Trueman, Wed 25th April
"Awesome service all round. Fast delivery, excellent quality products and great customer service."
Steve, Tue 24th April
"Excellent fast service with no problems. Bought two steel drinks tubs; one to plant bamboo patio screening plant and one to keep the iced summer wine in."
Anabel, Sun 22nd April
"I changed my order twice to include next day service and the Drinkstuff member of staff could not have been more helpful. Thank you."
Nicky Helm, Fri 20th April
"Ordered a box of 12 schooner glasses unfortunately they were not in stock but an email alert when they were came with in a short period and delivery was fairly soon after that. Will use again."
John Maddison, Thu 19th April
"One of my glasses were broken on arrival. After contacting customer service, a new glass arrived the very next day. Will definitely order again."
Spruce, Wed 18th April
"Very prompt delivery and well packaged, saw products in a pub and googled them. Good quality and well received. Thank you."
Caron Reen, Tue 17th April
"I have had no issues with the two orders I have placed. If you can get something at the right price on here I would go for it."
David Beesley, Tue 17th April
"Excellent service from start to finish I will definitely be buying from you again."
Iain Ashwood, Tue 17th April
"Great price, great service. Will definitely shop here again."
Andrew Burnett, Mon 16th April
"Despite buying on a personal basis and small scale, they gave an excellent service"
A Nonniemouse, Mon 16th April
"Ordered Duralex Glasses Picard's and Provence. Items delivered within 3 days and well packed and glasses arrived competitive pricing and vast range of products.Cannot leave the website without buying for sure."
Nihar, Mon 16th April
"Service and delivery was prompt and efficient. Would thoroughly recommend and use again."
L Kent, Mon 16th April
"Excellent service."
Linda Anderson, Wed 11th April
"Very helpful"
Penny byrne, Tue 10th April
"Thanks for excellent service. The website was easy to navigate and the glasses order was sent quickly and very carefully wrapped. Thanks for your email responses. Very prompt and helpful. I will certainly recommend you. Good service and good value."
Pete Kelsall, Tue 10th April
"Saw these glasses in a restaurant and was very pleased to be able to find them on this site. Had a slight issue with delivery but a quick email to DrinkStuff who replied promptly to explained that it was a glitch and reassured me it will be sorted. Please to see it was sorted very quickly."
WHChu, Tue 10th April
"Saw these glasses in a resturant and was very pleased to be able to find them on this site."
WH Chu, Tue 10th April
"Good company and have used on many occasions. Had little problem with delivery (not their fault) but was promptly dealt with and rectified. Would not hesitate in recommending and will use again."
Beverley Impey, Mon 9th April
"Sales service efficient and good. Arrived quickly and well packed."
mark stephen, Mon 9th April
"It was easy to order on line my order arrived on time. Part of my order was out of stock but the company sent me an email and gave me the option to cancel or continue as a priority order when in. Steph dealt with it over the phone great customer service thankyou."
Debbie, Sun 8th April
"Amazing service, never been disappointed."
david clarke, Thu 5th April
"Great company that care for their customers. Had a problem with my order but they were very swift to correct absolutely hassle free.Also their prices are one of the cheapest around. A perfect experience from shopping online and will be using again."
Adrian harding, Thu 5th April
"Love this site. Amazing selection of really quality glasses stuff. Great customer service too. One of the glasses was broken and an email asking for a replacement was answered within an hour and the replacement came the very next day. This is the only place I now look for stemware, it really is the best."
Michael, Wed 4th April
"Great product. Very prompt delivery."
Carolyn, Tue 3rd April
"Excellent service and matched item description"
Michelle Keery, Mon 2nd April
"I found your company on internet and I kept in touch by email, great and professional service."
Andrea, Mon 2nd April
"Ordered four wine LSA balloon glasses. Received 4 long stem wine glasses. Phoned Drinkstuff. Spoke to very helpful person who arranged for the correct glasses to be sent out that day. Received correct glasses next morning. Cannot fault service. looking to buy more LSA glasses and ice bucket. Would not go past Drinkstuff glasses arrived very well packed"
Alan Anderson, Sun 1st April
"Great product range, customer service is fantastic .Items were slightly damaged on delivery but were replaced promptly without any fuss. can highly recommend."
B, Sun 1st April
"My items were great quality and delivered quickly .Many thanks."
Alex, Sun 1st April
"I bought several items ready for a dinner party I was giving. The prices were of the most reasonable online and I was able to view and read about each item very easily. I ordered over a weekend for the following weekend. The items arrived on time very well packaged everything immaculate. My husband certainly looked the part on the night.I would not hesitate to recommend Drinkstuff to anyone."
A Castle, Sun 1st April

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