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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"I cannot rate your service as the order has not arrived; perhaps the rating should be 0 as we had expected it before now."
Drinkstuff says: We contacted Mr Fitzhugh to advise we would resend the order out for him with a different carrier service. We were unaware that the order had not been received as showed as signed for on the carrier website
Garry Fitzhugh, Tue 29th December '15
"Really great set for a very reasonable price. Has everything you need for making cocktails. I have so far made mojitos & cosmopolitan & they have turned out great. Was received really quickly"
Louisa Laundy, Tue 29th December '15
"Fantastic range of products across a huge range of categories and price points. Ordered a set of 6 Utopia mugs; arrived the next day via DPD (outstanding courier with unbeatable real-time tracking information!) Mugs were received well packaged, intact, and are of good quality. Faultless service."
Matt, Tue 29th December '15
"I've ordered over the phone before and on line, the lady at the end of the phone was very nice and friendly, as i know they would be under pressure at this time of year (Xmas). My cocktail glasses and mixer set arrived quickly and well packed. Happy Days."
Lorna Wilkinson, Tue 29th December '15
"What an easy to make a black and tan what more can I say"
Stanley Waddington, Tue 29th December '15
"I bought 4 port sippers as a gift for my partner. They arrived quickly and we just what I wanted. They are a cute shape but also practical. I love these and will most definitely order more as gifts, and for myself. A brilliant service"
Louise, Mon 28th December '15
"Excellent service. Excellent delivery. Excellent products .Thank you"
Tina Gray, Mon 28th December '15
"A simple Ice Crusher which works well enough, as you would expect the more ice cubes you put in the harder it will be to turn the handle so 4 or 5 ice cubes seem to about the right number to put in without making it to hard to operate. It then takes three uses to give a good quantity of crushed ice for two drinks. I''ve used it on a a couple occasions now and it seems to be standing up to moderate use, if you require large quantities then maybe a more robust, larger (and more expensive) Ice Crusher would be better. Fairly quick delivery after the order was placed."
Paul, Mon 28th December '15
"I ordered a set of 6 grappa glasses. When they came I was impressed at the quality of the glasses, however the base of one was chipped despite being very well packaged. I emailed the customer service centre and had a replacement sent out straight away with no fuss. Excellent product and excellent service."
Greg, Mon 28th December '15
"Great product, superfast delivery, very happy"
geoff, Sun 27th December '15
"I absolutely love this seller lots of unusual gifts will definitely recommend this store to everyone thanks."
Patricia cann, Sun 27th December '15
"Great service and good quality items,"
Adam, Sun 27th December '15
"I originally received the wrong order but sorting out the problem was so easy. I phoned and straight away spoke to someone who dealt with the problem there and then. Not being passed around or blaming the system. I was offered an apology and a quick solution . I could not have asked for more. Mistakes happen and great customer service builds trust."
Jo Turnbull, Sun 27th December '15
"Arrived when expected. Goods well packaged. Excellent service."
Margaret Taylor, Sun 27th December '15
"Needed these for a Christmas gift, easy to order, quickly dispatched, the father purchassed for, very pleased just what he wanted."
Linda Davies, Sun 27th December '15
"second part of a three part order - delivered to timescale promised. Good quality, exactly what was wanted. Service could not be better."
Tony Crossland, Sat 26th December '15
"Was quick and easy to order and arrived very quickly. Competitively priced too."
Michelle Parker, Thu 24th December '15
"I ordered 4 x Speakeasy gin glasses which arrived quickly, only to find 1 x had been smashed during transit, therefore called straight away and a replcement was sent and recieved within 2 days. Great customer service on phone and great speed in recovery. Will definately use again."
Olivia Vanstone, Thu 24th December '15
"Happy with the service provided. Received the items quickly and packaging was very good. Everything arrived in tip top condition."
Shirley lowden, Wed 23rd December '15
"First off, nothing is too much trouble for them, any problems, they are sorted. Items i had delivered this time round are perfect as of so far, I have ordered them as presents so cannot give complete feed back as to whether the optics work without any issues, but the rest, i.e re-usable glasses, beer mats , drip trays are all as described and good quality. I have used this company before and will continue to use them. Thank you & happy christmas."
mel, Wed 23rd December '15
"Always good service and speedy delivery. Very pleased."
Helen Hardaker, Wed 23rd December '15
john shaw, Tue 22nd December '15
"Order arrived promptly. Excellent service."
Sue Oestmann, Tue 22nd December '15
"Have ordered on a number of times fantastic delivery time ,fantastic products. Would recommend to family and friends very professional service"
Stephen Jones, Mon 21st December '15
"Very prompt delivery of item although the first one I received was broken in transit. I need not of worried as a quick call to customer service resulted in a new stand being dispatched. Stand is sturdy and looks good. Very happy with service."
Robert Johnson, Mon 21st December '15
"I am very happy with my purchases from drink stuff and will definitely use them again, goods arrived on time and were exactly as shown on website, very pleased."
Jackie Starling, Mon 21st December '15
"Easy to deal with, excellent product glasses look like real glass, will order again ."
Stephanie shaw, Mon 21st December '15
"Glasses as described, perfect for serving cocktails, very pleased with delivery time, I would definitely recommend, over the moon with the purchase."
David Pyne, Sun 20th December '15
"very happy ,very quick and love the seats i ordered ,top quality ,would use again"
lyndsey bertie, Sun 20th December '15
"Top marks on customer experience - easy to navigate ... And CLEAR website (soooo many people get this wrong) - great product range at great prices. Delivery in line with promises - and packaged well ... You have a great team !"
Sue O''Hagan, Sun 20th December '15
"Fast shipment and well packaged"
Lorna McMullan, Sun 20th December '15
"Order was here within a couple of days all neatly packed .the quality and prices are first class will be back"
William Gavin, Sat 19th December '15
"Fantastic service and product"
miss kaur, Sat 19th December '15
"Amazing Company keep up the good work will use again."
Gwen Vealey, Wed 16th December '15
"Great Service. Quick Delivery. Would Recommend. Thanks."
Amanda, Wed 16th December '15
"I ordered some items which were delivered quickly and were superb quality. One of the items I ordered was missing and an unordered item was in its place. I contacted Customer Services to sort the matter out and they were brilliant, correct item was despatched straight away and recieved 2 days later. I have previously ordered items and never had a problem, so it was reassuring to find out that the customer service is so good when a problem does occur."
Elaine brown, Wed 16th December '15
"Really pleased with both product and service would use again .Thanks, Vicky."
Victoria abbott, Wed 16th December '15
"Excellent quick service and turnaround from when order was submitted. Fridge is also excellent providing good and very cold beers."
Paul Rowland, Wed 16th December '15
"Excellent quick service and turnaround from when order was submitted. Fridge is also excellent providing good and very cold beers."
Paul Rowland, Wed 16th December '15
"I am absolutely amazed by the quality of the product I received in my order and for great price too as I compared few different websites to make sure I get the best value for the money. My husband loves his whiskey glasses set that I purchased for him and his cocktails making bar set. I received the package within 48 hours which was another pleasant surprise! I already recommended your site to a few of our friends as we are getting lots of complements on our new glasses. Thanks again."
Kathy, Tue 15th December '15
"I ordered an item that proved to be out of stock. I got regular updates and the item arrived even sooner than originally predicted. No complaints at all."
B v Mourik, Tue 15th December '15
"Great Buy son saw them and was impressed. Will be using them at Christmas .Great service delivery came exactly when it said it would Recommend this company to anyone. 5 star."
Priscilla Besley, Tue 15th December '15
"Great Buy son saw them and was impressed Will be using them at Christmas"
Priscilla Besley, Tue 15th December '15
"My order was delivered on time. Unfortunately I realised a few days later that some products were missing from my order but the Drink Stuff customer service was extremely efficient and understanding and sent the remaining products to me straight away with no hassle. I would definitely order from them again."
Natalie Jay, Tue 15th December '15
"Great service, we ordered lots of glasses, which arrived on time and beautifully packed to eliminate damage in transit. Thank you."
Liz Lambton, Tue 15th December '15
"Was sohappy with my purchases, delivery was as promised and at this time of year i''m finding that's not always the case. Thank you ."
Samantha Young, Mon 14th December '15
"Ordered a cocktail shaker set, it arrived 2 days later and the communication and level of customer service is good . I am very impressed and will definitely be using you again and recommending you to friends too!"
Linda Murray, Mon 14th December '15
"This is my 2nd time to order from drinkstuff and I have been happy with service and product each time! I had a fault with one product I brought and they sent out a new one! I would recommend drinkstuff and will be using them again. Great customer services and products ."
Helen Nicholas, Mon 14th December '15
"Although I had some problems with the delivery company Hermes due to them not leaving a contact number. Drinkstuff were swift and I couldn't fault them. The diamond whisky glasses I bought as a stocking filler were beautiful and great quality. I shall be returning"
steph, Mon 14th December '15
"Wonderful service and great shipping time including replacing some damaged items ."
Philip Greyling, Mon 14th December '15
"Lovely punch bowl set and delivered quickly. Very pleased with order, thank you."
Brenda Davies, Mon 14th December '15
"Thanks for delivering the cocktail set to my niece in England. It's a gift so she hasn't opened it yet. But the cocktail shaker with glass arrived nicely packaged in a box and it arrived very promptly. Thank you."
Julia Newton, Mon 14th December '15
"My order was on time and the products as expected. i will order again from drinkstuff. Unfortunately there are some items that will not dispatch to Portugal, i hope it will change soon."
Joao Albergaria, Sun 13th December '15
"Excellent website, excellent value, excellent fast delivery, excellent products. Would highly recommend your products to family and friends."
Sarah, Sun 13th December '15
"Good communication from point of order to delivery goods were well packed to prevent damage in transit. Thank you."
ian gardner, Sun 13th December '15
"I ordered a few items and everything arrived in perfect condition and on time . I will definitely use the company again."
Jo Green, Sun 13th December '15
"Very pleased with the little milk bottles. I've been using them as milk bottles to go with my pot of tea and they look really cute. Also happy with the quick service. The bottles were ordered and arrived two days later so that was great! Will use the website again!"
Angela Gray, Sun 13th December '15
"Ordered various Duralex glasses - arrived very promptly and well packaged. Wouldn't hesitate to recommend."
Mike Cooke, Sun 13th December '15
"Lovely people to talk to and very efficient with the order and delivery. A pleasure to buy from. x"
Julia Rowe, Sat 12th December '15
"Exemplary service once again from my go-to bar supplies company!"
Jackie, Fri 11th December '15
"Recently ordered several products for my husbands birthday cocktail party. Simple and efficient ordering service, delivered exactly when promised, very happy with the products."
Rachel Hayes, Fri 11th December '15
"I have to congratulate drinkstuff on their wonderful service. Very quick delivery, goods exactly as described and very well wrapped. I would recommend anyone buying beer glasses to use this company. Well done and I look forward to buying from you in the future."
Neil MacLean, Thu 10th December '15
"Great quality with great service!.So looking forward to the festive season with lots of cocktails ."
Kelly Robinson, Thu 10th December '15
"This is the second time I have ordered from this website and yet again I'm thoroughly pleased ! Products came on time and in good condition - the glasses were very well protected and are exactly what I hoped them to be . I like the fact all the items come together in one box and not multiple little boxes it saves a lot of packaging and means delivery for all products are guaranteed. I have had no problems so far and cannot wait to order again !"
Lauren, Thu 10th December '15
"I ordered Champagne Flutes, Port Glasses, Waiters Tray and Ice Thongs. All arrived safely packed and very quickly. The Flutes are very elegant and I look forward to using them over the Christmas and the Port Glasses are a very nice shape too. I would use this company again and after Christmas I shall be looking go buy Champagne sauces and this company will be my first port of call."
Sandra McCullagh, Thu 10th December '15
"always the first place to look for all drinkware best prices, choice, quality and delivery takes the guesswork out of ordering Thanks"
Alan O'' Connor, Wed 9th December '15
"There were problems with my order but they were dealt with in a professional and expedient manner which was a surprise given the way other companies tend to treat the costumer. Claire sorted everything so quickly and with such good grace. I would certainly shop with this company again. So very well done and many thanks for everything."
S E Mclaughlin, Wed 9th December '15
"It is exactly what i was looking for."
Wendy, Wed 9th December '15
"Good products and good prices and quick delivery."
Hilary, Wed 9th December '15
"5 star review for product and service, item was dispatched and delivered quickly and excellent communication from the customer team regarding dispatch and delivery :)"
Cheryl Fairbrother, Tue 8th December '15
"We have found about 10 units do not work"
Drinkstuff says: We have contacted the customer regarding the none working units.

Ian Ackroyd, Tue 8th December '15
Janice Needham, Tue 8th December '15
"Great products, reasonable prices, any problems and they are always very helpful and quick to resolve. Will definitely be purchasing more in the future."
Amy Meanwell, Mon 7th December '15
"Excellent service every time. Product as ordered.Arrives promptly and well packed.. Kept informed of progress every step of the way."
Hilary Williams, Mon 7th December '15
"Products - the LSA cora glasses were a bit of a disappointment as they were so flimsy compared to other LSA glasses I have. The 3-tier square cake stand was difficult to put together but we worked it out in the end - there were no instructions. The other 2-tier rectangular stand was much easier to put together & that one did have instructions."
Nicki Clayton, Mon 7th December '15
"Great service and product."
M Swire, Mon 7th December '15
"I love the choice and quality of your products. Would highly recommend"
Tara, Sun 6th December '15
"I found this website easy to find what I was looking for and easy to order from. Communication post order was very good. Delivery was on time and items packaged well. Items as described. I did not have any issues either buying or with the delivery."
Mrs A Prosser, Sun 6th December '15
"Products, prices, service, packaging and delivery all fantastic. So pleased, thank you!"
D mullen, Sat 5th December '15
"Although wrong item arrived it was very quickly rectified and I am very happy with the service. The Baker is to be a gift and will be very appreciated I think. Thank you."
Patricia Male, Sat 5th December '15
"I love them. Because the glass is held within a metal frame it is safe to put down on polished surfaces as the metal doesn't get hot. Very practical, very good value."
Dave Webster, Thu 3rd December '15
"Very pleased with product. Good service and delivery. Can recommend to others"
Mrs M Pires, Wed 2nd December '15
"Great service from this company - hadn't used them before but would definitely recommend them. Had a breakage and a new item was dispatched and delivered immediately. Thanks"
Oonagh Ecott, Wed 2nd December '15
"Ordered 4 items. All items were delivered quickly and together in one box which was conveniently left where I had asked due to being at work. Products themselves are excellent quality than I thought. Very happy with the purchases. Will definitely be ordering again soon."
Liam, Tue 1st December '15
"Ordered Giant Champagne Flutes for some friends, order arrived within a couple of days, no fuss with ordering or delivery. All arrived in one piece, I am a very happy customer."
Kim Dexter, Tue 1st December '15
"Used this company twice now for bar stools for kitchen and both times the efficiency, swiftness and courteousness of the staff at all levels is good products are good too. And when you make a subsequent enquiry ( small time missing) no trouble at all. Customer service tip top from me."
D Shannon-Little, Mon 30th November '15
"Service was efficient and timely and product was exactly how it looked online. Would recommend :-)"
Kelly, Mon 30th November '15
"I placed my order, it arrived as promised at the notified time. The order was correct, complete, well packaged and with no damage. What more could a person ask for?"
Linda Barley, Mon 30th November '15
"I have ordered from Drinkstuff many times and never been disappointed - good products at reasonable prices"
pat berkley, Sun 29th November '15
"Came very quickly bought as a Christmas stocking filler not too big of a box so great idea for stocking filler not used yet as for Christmas great value"
Kay meleen, Sun 29th November '15
"What a great find. Its my son's birthday and 18 years ago i put down some bottles of port for him, this will complement them beautifully. Thanks drinkstuff, it was good priced and promptly delivered"
Paul watson, Sun 29th November '15
"Excellent fast service and hopefully my son will be pleased with the item. Well recommended."
Mo Burge, Sat 28th November '15
"Very fast delivery, very good price. Small issue with item sorted in record time by polite and helpful staff. I will be buying from drinkstuff again. Honestly blown away by their customer service. Thank you Stephanie for all your help ."
Laura Leahy, Thu 26th November '15
"Thank you for my order."
gemma hough, Wed 25th November '15
"Great products and quick service. I would recommend this company to all my friends, fantastic."
Heather Dawes, Tue 24th November '15
"My wife asked me to get this as a Stocking Filler for my step-sons Xmas, so can't say what its actually like in use, but certainly looks the part and was delivered within a couple of days of ordering."
John Crisp, Tue 24th November '15
"excellent service, quick turn around when we need more products and they refunded"
katy dixon, Tue 24th November '15
"Everything arrived quickly and well packaged. Easy to turn into a Christmas present. Very happy"
Stephen Marjot, Tue 24th November '15
"The order was excellently packed"
ADRIAN HEWLETT, Mon 23rd November '15
"All good except because they didn''t arrive in a box ( they were wrapped in pairs in bubble wrap.) one of the bases had a small chip..."
Drinkstuff says: Called and left a message to advise the customer that we have sent a replacement for the damaged item.
Sue hallifax, Mon 23rd November '15

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