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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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"Excellent website, excellent value, excellent fast delivery, excellent products. Would highly recommend your products to family and friends."
Sarah, Sun 13th December '15
"Good communication from point of order to delivery goods were well packed to prevent damage in transit. Thank you."
ian gardner, Sun 13th December '15
"I ordered a few items and everything arrived in perfect condition and on time . I will definitely use the company again."
Jo Green, Sun 13th December '15
"Very pleased with the little milk bottles. I've been using them as milk bottles to go with my pot of tea and they look really cute. Also happy with the quick service. The bottles were ordered and arrived two days later so that was great! Will use the website again!"
Angela Gray, Sun 13th December '15
"Ordered various Duralex glasses - arrived very promptly and well packaged. Wouldn't hesitate to recommend."
Mike Cooke, Sun 13th December '15
"Lovely people to talk to and very efficient with the order and delivery. A pleasure to buy from. x"
Julia Rowe, Sat 12th December '15
"Exemplary service once again from my go-to bar supplies company!"
Jackie, Fri 11th December '15
"Recently ordered several products for my husbands birthday cocktail party. Simple and efficient ordering service, delivered exactly when promised, very happy with the products."
Rachel Hayes, Fri 11th December '15
"I have to congratulate drinkstuff on their wonderful service. Very quick delivery, goods exactly as described and very well wrapped. I would recommend anyone buying beer glasses to use this company. Well done and I look forward to buying from you in the future."
Neil MacLean, Thu 10th December '15
"Great quality with great service!.So looking forward to the festive season with lots of cocktails ."
Kelly Robinson, Thu 10th December '15
"This is the second time I have ordered from this website and yet again I'm thoroughly pleased ! Products came on time and in good condition - the glasses were very well protected and are exactly what I hoped them to be . I like the fact all the items come together in one box and not multiple little boxes it saves a lot of packaging and means delivery for all products are guaranteed. I have had no problems so far and cannot wait to order again !"
Lauren, Thu 10th December '15
"I ordered Champagne Flutes, Port Glasses, Waiters Tray and Ice Thongs. All arrived safely packed and very quickly. The Flutes are very elegant and I look forward to using them over the Christmas and the Port Glasses are a very nice shape too. I would use this company again and after Christmas I shall be looking go buy Champagne sauces and this company will be my first port of call."
Sandra McCullagh, Thu 10th December '15
"always the first place to look for all drinkware best prices, choice, quality and delivery takes the guesswork out of ordering Thanks"
Alan O'' Connor, Wed 9th December '15
"There were problems with my order but they were dealt with in a professional and expedient manner which was a surprise given the way other companies tend to treat the costumer. Claire sorted everything so quickly and with such good grace. I would certainly shop with this company again. So very well done and many thanks for everything."
S E Mclaughlin, Wed 9th December '15
"It is exactly what i was looking for."
Wendy, Wed 9th December '15
"Good products and good prices and quick delivery."
Hilary, Wed 9th December '15
"5 star review for product and service, item was dispatched and delivered quickly and excellent communication from the customer team regarding dispatch and delivery :)"
Cheryl Fairbrother, Tue 8th December '15
"We have found about 10 units do not work"
Drinkstuff says: We have contacted the customer regarding the none working units.

Ian Ackroyd, Tue 8th December '15
Janice Needham, Tue 8th December '15
"Great products, reasonable prices, any problems and they are always very helpful and quick to resolve. Will definitely be purchasing more in the future."
Amy Meanwell, Mon 7th December '15
"Excellent service every time. Product as ordered.Arrives promptly and well packed.. Kept informed of progress every step of the way."
Hilary Williams, Mon 7th December '15
"Products - the LSA cora glasses were a bit of a disappointment as they were so flimsy compared to other LSA glasses I have. The 3-tier square cake stand was difficult to put together but we worked it out in the end - there were no instructions. The other 2-tier rectangular stand was much easier to put together & that one did have instructions."
Nicki Clayton, Mon 7th December '15
"Great service and product."
M Swire, Mon 7th December '15
"I love the choice and quality of your products. Would highly recommend"
Tara, Sun 6th December '15
"I found this website easy to find what I was looking for and easy to order from. Communication post order was very good. Delivery was on time and items packaged well. Items as described. I did not have any issues either buying or with the delivery."
Mrs A Prosser, Sun 6th December '15
"Products, prices, service, packaging and delivery all fantastic. So pleased, thank you!"
D mullen, Sat 5th December '15
"Although wrong item arrived it was very quickly rectified and I am very happy with the service. The Baker is to be a gift and will be very appreciated I think. Thank you."
Patricia Male, Sat 5th December '15
"I love them. Because the glass is held within a metal frame it is safe to put down on polished surfaces as the metal doesn't get hot. Very practical, very good value."
Dave Webster, Thu 3rd December '15
"Very pleased with product. Good service and delivery. Can recommend to others"
Mrs M Pires, Wed 2nd December '15
"Great service from this company - hadn't used them before but would definitely recommend them. Had a breakage and a new item was dispatched and delivered immediately. Thanks"
Oonagh Ecott, Wed 2nd December '15
"Ordered 4 items. All items were delivered quickly and together in one box which was conveniently left where I had asked due to being at work. Products themselves are excellent quality than I thought. Very happy with the purchases. Will definitely be ordering again soon."
Liam, Tue 1st December '15
"Ordered Giant Champagne Flutes for some friends, order arrived within a couple of days, no fuss with ordering or delivery. All arrived in one piece, I am a very happy customer."
Kim Dexter, Tue 1st December '15
"Used this company twice now for bar stools for kitchen and both times the efficiency, swiftness and courteousness of the staff at all levels is good products are good too. And when you make a subsequent enquiry ( small time missing) no trouble at all. Customer service tip top from me."
D Shannon-Little, Mon 30th November '15
"Service was efficient and timely and product was exactly how it looked online. Would recommend :-)"
Kelly, Mon 30th November '15
"I placed my order, it arrived as promised at the notified time. The order was correct, complete, well packaged and with no damage. What more could a person ask for?"
Linda Barley, Mon 30th November '15
"I have ordered from Drinkstuff many times and never been disappointed - good products at reasonable prices"
pat berkley, Sun 29th November '15
"Came very quickly bought as a Christmas stocking filler not too big of a box so great idea for stocking filler not used yet as for Christmas great value"
Kay meleen, Sun 29th November '15
"What a great find. Its my son's birthday and 18 years ago i put down some bottles of port for him, this will complement them beautifully. Thanks drinkstuff, it was good priced and promptly delivered"
Paul watson, Sun 29th November '15
"Excellent fast service and hopefully my son will be pleased with the item. Well recommended."
Mo Burge, Sat 28th November '15
"Very fast delivery, very good price. Small issue with item sorted in record time by polite and helpful staff. I will be buying from drinkstuff again. Honestly blown away by their customer service. Thank you Stephanie for all your help ."
Laura Leahy, Thu 26th November '15
"Thank you for my order."
gemma hough, Wed 25th November '15
"Great products and quick service. I would recommend this company to all my friends, fantastic."
Heather Dawes, Tue 24th November '15
"My wife asked me to get this as a Stocking Filler for my step-sons Xmas, so can't say what its actually like in use, but certainly looks the part and was delivered within a couple of days of ordering."
John Crisp, Tue 24th November '15
"excellent service, quick turn around when we need more products and they refunded"
katy dixon, Tue 24th November '15
"Everything arrived quickly and well packaged. Easy to turn into a Christmas present. Very happy"
Stephen Marjot, Tue 24th November '15
"The order was excellently packed"
ADRIAN HEWLETT, Mon 23rd November '15
"All good except because they didn''t arrive in a box ( they were wrapped in pairs in bubble wrap.) one of the bases had a small chip..."
Drinkstuff says: Called and left a message to advise the customer that we have sent a replacement for the damaged item.
Sue hallifax, Mon 23rd November '15
"Good prices, good kit, prompt delivery: what else is there to say? Chris"
Chris Boylan, Mon 23rd November '15
"Good prices, good kit, prompt delivery: what else is there to say? Chris"
Chris Boylan, Mon 23rd November '15
"Excellent to deal with. All deliveries received well packed and very good delivery times. Would have no hesitation in ordering from drinkstuff in the future."
Michael Madigan, Mon 23rd November '15
"Product ,price, delivery all superb. What more is there to say"
William Watson, Mon 23rd November '15
"Really happy with the unbreakable glasses we bought. Cheaper than other sites, and fast delivery. Would use the site again."
Anthony, Mon 23rd November '15
"I ordered 16 cocktail glasses from drinkstuff and received them very promptly and all in perfect condition. The packaging was very thorough to ensure no breakages. I would definitely use this company again."
Jane Roberts, Sun 22nd November '15
"I'm organising a birthday party in December and so I needed a few items for the bar and your website fits the bill. I received my order within days and also secured some good discounts on the items purchased. From sip straws to swizzle sticks, garnish dispensers, ice buckets and punch ladles, you were able to supply all my bar ware needs. The quality of the items is also very good and your packaging ensured that all items were received in perfect condition."
Dena Burgher, Sun 22nd November '15
"Bought this as a secret Santa present. Bloke will love it. Packaged brilliantly and service very fast. Would use again."
kate, Sun 22nd November '15
"Bought for my husband's office so the fact it comes with a free lock is a big bonus. Previous reviews also highlight how quiet it is but have to wait until AFTER Christmas to know if He-Who-Pays-The-Bills is as happy as I am."
Mrs D.S, Sun 22nd November '15
"Delivery was a problem but helpful lady at Drinkstuff got in touch with the courier and got it sorted straight away. As this is a present I opened the box just to check there was no damages. All glasses were intact and everything seemed really good quality. Just the cocktail blue box which was dented. Service and product very very good. Would definitely recommend."
Yvonne, Sun 22nd November '15
"Everything arrived fine - good packaging and items exactly as described. Very happy with service, didn't buy much but it was all packed neatly in a large cardboard box, this was an added bonus as it is now the cat's favourite toy."
Chris C, Sun 22nd November '15
"This was such a lovely item. It made a wonderful retirement gift. everyone liked it and asked where I got this item from. I have given them your web site and you should gain more customers ."
kim sanders, Sun 22nd November '15
"Really nice brandy warmer and glass in a wooden box. Exactly as described and the the service was excellent."
Sammy, Sun 22nd November '15
"Well wrapped product delivered in good tine👍🏻"
Johnny, Sat 21st November '15
"Nice strong sturdy glass. Really am impressed with this product. Really cannot fault this product. Would recommend to anyone. Design and Pattern both equally pleasing."
Robert Hopkins, Sat 21st November '15
"Product delivered promptly and well packaged. Products are gifts so I have not used any of the items myself, but look and feel good quality. The products are in a gift box which has a foam insert cut out to receive each ccomponent of the set individually. I ordered six sets, and in each case at least one item in each gift box was not retained in its allocated place. This probably occured in transit. Gift box needs deeper foam insert. I would still consider re-ordering though."
Geoffrey Newman, Thu 19th November '15
"I recently left a 4 star review. Deducting one star for a small issues with my product. I was contacted my a rep from drink stuff who offered to replace my item. I was extremely happy with the product and did not mind fixing it myself. However I was over the moon with the the offer which I gratefully accepted. A replacement item was posted and delivered within days. It is amazing customer service like this that makes the difference Highly recommend this company."
Kati, Thu 19th November '15
"Had a poor delivery experience from the carrier (not drinkstuff's fault). The carrier delivered my order to a communal area never to be seen again, without delay drinkstuff sent out my order again and it arrived a day later. No arguments over this, no waiting they just did it."
Michael Caswell, Tue 17th November '15
"Fast delivery thank you"
Mike Smith, Tue 17th November '15
"Girlfriend likes a mojito but struggles to make one that does not taste horrible. Therefore the mojito kit is perfect for her. Came super fast and looks very professional. Just need to stock up on limes and rum now. Hopefully it will make an amazing present and a drink. Cheers drinkstuff and Merry Christmas everyone."
Richard, Tue 17th November '15
"This was only a small order but it was easy to place and delivered promptly. Thank you"
Jack Ross, Tue 17th November '15
"Excellent item and excellent service. Speedy and efficient. I LOVE my large oval acrylic drinks pail/ice bucket which will hold many bottles . Fab! Thank you!"
Lala Wilbraham, Mon 16th November '15
"They were ok but the cost of delivery was high though I knew that when I ordered them"
Lee johnson, Wed 11th November '15
"Great service, accessories gift set makes a perfect gift, neatly packaged. Delivery was very prompt and goods securely packaged. Thank you, will use drinkstuff again."
Sheila Fallon, Wed 11th November '15
"Great products always in stock . Great range of glassware . Amazing and helpful customer service and sales representative . Fast shipment and delivery. Tracking system"
Matteo, Tue 10th November '15
"Items arrived as described. Carefully wrapped. Although only standard 3 to 5 day delivery, order arrived first thing the following morning! Totally surprised by the speed of delivery. Excellent website, easy to navigate website."
James, Tue 10th November '15
"Great products and quick delivery"
Kay hooper, Mon 9th November '15
"Both my orders arrived quickly and were packed very well with no breakages or damage to any of my items! Communications from drinkstuff.com were also excellent throughout and they also provided tracking details for my orders. They even gave me 5 off my next order which I promptly forgot to use! I will use drinkstuff.com again and recommend them very highly indeed!"
Robert Glendinning, Mon 9th November '15
"Very prompt delivery, excellently packed. Precisely what was ordered; the only slight drawbacks were a) some occasional "overspray" from the etching and b) the glasses were "gritty" from the etching process (glass or the etching powder?). The first point is minor - the etching itself is clear and accurate. The second point only worried me in case the "grit" caused damage, but once washed all was fine."
Stephen Ridge, Mon 9th November '15
"Excellent product, fantastic speedy delivery.....next day Would definitely recommend and would use again Thank you DRINKSTUFF."
D Banks, Mon 9th November '15
"Very impressed and will be buying from Drinkstuff again. Great packaging and very prompt delivery. Thank you"
Brian & Karen Thomas, Mon 9th November '15
"I ordered some equipment from drinkstuff for the first time a few weeks ago, the way the order was handled and delivered was very quick, efficient and professional. Although there were 2 items missing all i had to do was email customer services and the issue was rectified immediately. Overall i could not fault anything in my experience from buying from drinkstuff and they will have my custom for a long time."
sam wright, Mon 9th November '15
"Safe,fuss-free and quick service,very pleased."
Sue Hill, Sun 8th November '15
"Great stuff ..superb packing for fragile stuff"
supriya, Sun 8th November '15
"First time ordering from Drinkstuff and I wasn't disappointed. Huge selection of products at good prices. My order arrived the next day, faster than expected, and all was in good shape. Highly recommend."
Alex, Sat 7th November '15
"Fab service fab product !"
Jan Wilson, Sat 7th November '15
"The glasses I wanted weren't available but I was emailed as soon as they came back into stock. The glasses are perfect for my Gin :) Extremely happy with product, service, delivery A ++++"
Tara, Tue 3rd November '15
"Bought this for my wedding next year to hold punch. Great value compared to other products on the market. Great size, quick delivery no fuss. As described. Marked down one star because one of the clasps to close the lid are loose and will need to be jigged a bit to keep closed. But overall would recommend"
Drinkstuff says: Customer has been contacted to see if they would prefer us to issue a replacement for the goods ordered.
Kati, Tue 3rd November '15
"I have a number of these glasses in different shapes and sizes. They are the best polycarbonate glasses on the market. My family use them all the time and not just on the patio. Also great when grandchildren are around no worry of any breakage."
Veda Wheatley, Mon 2nd November '15
"I needed some cocktail glasses and ordered from this company , I paid for standard delivery 3-5 days , they arrived on time excellent service would use again x"
Margaret Rose, Sun 1st November '15
"Having holiday in Menorca and seeing the spritzer in action really wanted one when returning, couldn't find one anywhere until finding ondrinkstuff site, brilliant product, great range and fabulous service. gin and tonics never tasted so good"
Rosina campbell, Sun 1st November '15
"First time I've used Drinkstuff and very happy. Came when they said they would, were what they said they'd be. Really added to our event. Happy customer."
Sally Harding, Sun 1st November '15
"The hip flask I ordered was leaking due to an open seal at the top of the flask, I was very disappointed but it wasn't worth the effort to send it back. However, I am still disappointed and may not order from drinkstuff.com again, which is a shame as I'm always looking for new bar products, but I guess we both lucked out on this one."
Drinkstuff says: We have contacted the customer as we were not aware of the issues and offered a refund for the item or a resend. The customer has been advised that damaged goods do not need to be returned.
Conor Morgan, Sat 31st October '15
"Yet another blinding delivery from Drinkstuff which has to be the first port of call when ordering anything to do with, well, Drink Stuff. I've just received my two tiki glasses that I first saw in a cocktail book over 30 years ago. Never thought I would ever get to own one, but now I own two! They were also delivered extremely well wrapped, with almost no chance of damage during transit. Thanks Drinkstuff, and no, I don't work for them."
Gary Cabell, Sat 31st October '15
"Friendly service and extremely efficient keeping in touch at all stages on the day of my delivery. Vodka ice luge in shape of 18 for birthday party arrived 5pm and lasted all night and into wee small hours. A great hit."
Terri Bomphrey, Wed 28th October '15
"Friendly service and extremely efficient keeping in touch at all stages on the day of my delivery"
Terri Bomphrey, Wed 28th October '15
"Brilliant easy service, quick delivery and quality is spot on, I will be back for more"
David west, Tue 27th October '15
"Brilliant service and so pleased with all purchases received - will definitely be using again!!"
Karen Ferguson, Mon 26th October '15
"Excellent glasses leave a lovely head on the drink..fast delivery."
Jessie, Sun 25th October '15
"1st class service"
Mark adler, Sun 25th October '15
"Very well packed, arrived on time, and was exactly what we wanted, all storage jars are used, would recommend to my family and friends."
Mrs K Hurst, Sun 25th October '15
"The fishbowls were a lot smaller than my daughter had expected and the postage was very high, However the parcel did arrive quickly."
Drinkstuff says: Thank you for your comments. Dimensions of the goods can be found on the website. All our orders are shipped with a courier service as they can be tracked and should they go missing can be replaced.
Tina Gibson, Sun 25th October '15
"I'm very pleased with my goods. Excellent customer service. Highly recommended. the catalogue online is just great. So much to offer. I will be be placing my next order very soon."
Ali shahed, Sun 25th October '15

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