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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"I found this website easy to find what I was looking for and easy to order from. Communication post order was very good. Delivery was on time and items packaged well. Items as described. I did not have any issues either buying or with the delivery."
Mrs A Prosser, Sun 6th December '15
"Products, prices, service, packaging and delivery all fantastic. So pleased, thank you!"
D mullen, Sat 5th December '15
"Although wrong item arrived it was very quickly rectified and I am very happy with the service. The Baker is to be a gift and will be very appreciated I think. Thank you."
Patricia Male, Sat 5th December '15
"I love them. Because the glass is held within a metal frame it is safe to put down on polished surfaces as the metal doesn't get hot. Very practical, very good value."
Dave Webster, Thu 3rd December '15
"Very pleased with product. Good service and delivery. Can recommend to others"
Mrs M Pires, Wed 2nd December '15
"Great service from this company - hadn't used them before but would definitely recommend them. Had a breakage and a new item was dispatched and delivered immediately. Thanks"
Oonagh Ecott, Wed 2nd December '15
"Ordered 4 items. All items were delivered quickly and together in one box which was conveniently left where I had asked due to being at work. Products themselves are excellent quality than I thought. Very happy with the purchases. Will definitely be ordering again soon."
Liam, Tue 1st December '15
"Ordered Giant Champagne Flutes for some friends, order arrived within a couple of days, no fuss with ordering or delivery. All arrived in one piece, I am a very happy customer."
Kim Dexter, Tue 1st December '15
"Used this company twice now for bar stools for kitchen and both times the efficiency, swiftness and courteousness of the staff at all levels is good products are good too. And when you make a subsequent enquiry ( small time missing) no trouble at all. Customer service tip top from me."
D Shannon-Little, Mon 30th November '15
"Service was efficient and timely and product was exactly how it looked online. Would recommend :-)"
Kelly, Mon 30th November '15
"I placed my order, it arrived as promised at the notified time. The order was correct, complete, well packaged and with no damage. What more could a person ask for?"
Linda Barley, Mon 30th November '15
"I have ordered from Drinkstuff many times and never been disappointed - good products at reasonable prices"
pat berkley, Sun 29th November '15
"Came very quickly bought as a Christmas stocking filler not too big of a box so great idea for stocking filler not used yet as for Christmas great value"
Kay meleen, Sun 29th November '15
"What a great find. Its my son's birthday and 18 years ago i put down some bottles of port for him, this will complement them beautifully. Thanks drinkstuff, it was good priced and promptly delivered"
Paul watson, Sun 29th November '15
"Excellent fast service and hopefully my son will be pleased with the item. Well recommended."
Mo Burge, Sat 28th November '15
"Very fast delivery, very good price. Small issue with item sorted in record time by polite and helpful staff. I will be buying from drinkstuff again. Honestly blown away by their customer service. Thank you Stephanie for all your help ."
Laura Leahy, Thu 26th November '15
"Thank you for my order."
gemma hough, Wed 25th November '15
"Great products and quick service. I would recommend this company to all my friends, fantastic."
Heather Dawes, Tue 24th November '15
"My wife asked me to get this as a Stocking Filler for my step-sons Xmas, so can't say what its actually like in use, but certainly looks the part and was delivered within a couple of days of ordering."
John Crisp, Tue 24th November '15
"excellent service, quick turn around when we need more products and they refunded"
katy dixon, Tue 24th November '15
"Everything arrived quickly and well packaged. Easy to turn into a Christmas present. Very happy"
Stephen Marjot, Tue 24th November '15
"The order was excellently packed"
ADRIAN HEWLETT, Mon 23rd November '15
"All good except because they didn''t arrive in a box ( they were wrapped in pairs in bubble wrap.) one of the bases had a small chip..."
Drinkstuff says: Called and left a message to advise the customer that we have sent a replacement for the damaged item.
Sue hallifax, Mon 23rd November '15
"Good prices, good kit, prompt delivery: what else is there to say? Chris"
Chris Boylan, Mon 23rd November '15
"Good prices, good kit, prompt delivery: what else is there to say? Chris"
Chris Boylan, Mon 23rd November '15
"Excellent to deal with. All deliveries received well packed and very good delivery times. Would have no hesitation in ordering from drinkstuff in the future."
Michael Madigan, Mon 23rd November '15
"Product ,price, delivery all superb. What more is there to say"
William Watson, Mon 23rd November '15
"Really happy with the unbreakable glasses we bought. Cheaper than other sites, and fast delivery. Would use the site again."
Anthony, Mon 23rd November '15
"I ordered 16 cocktail glasses from drinkstuff and received them very promptly and all in perfect condition. The packaging was very thorough to ensure no breakages. I would definitely use this company again."
Jane Roberts, Sun 22nd November '15
"I'm organising a birthday party in December and so I needed a few items for the bar and your website fits the bill. I received my order within days and also secured some good discounts on the items purchased. From sip straws to swizzle sticks, garnish dispensers, ice buckets and punch ladles, you were able to supply all my bar ware needs. The quality of the items is also very good and your packaging ensured that all items were received in perfect condition."
Dena Burgher, Sun 22nd November '15
"Bought this as a secret Santa present. Bloke will love it. Packaged brilliantly and service very fast. Would use again."
kate, Sun 22nd November '15
"Bought for my husband's office so the fact it comes with a free lock is a big bonus. Previous reviews also highlight how quiet it is but have to wait until AFTER Christmas to know if He-Who-Pays-The-Bills is as happy as I am."
Mrs D.S, Sun 22nd November '15
"Delivery was a problem but helpful lady at Drinkstuff got in touch with the courier and got it sorted straight away. As this is a present I opened the box just to check there was no damages. All glasses were intact and everything seemed really good quality. Just the cocktail blue box which was dented. Service and product very very good. Would definitely recommend."
Yvonne, Sun 22nd November '15
"Everything arrived fine - good packaging and items exactly as described. Very happy with service, didn't buy much but it was all packed neatly in a large cardboard box, this was an added bonus as it is now the cat's favourite toy."
Chris C, Sun 22nd November '15
"This was such a lovely item. It made a wonderful retirement gift. everyone liked it and asked where I got this item from. I have given them your web site and you should gain more customers ."
kim sanders, Sun 22nd November '15
"Really nice brandy warmer and glass in a wooden box. Exactly as described and the the service was excellent."
Sammy, Sun 22nd November '15
"Well wrapped product delivered in good tine👍🏻"
Johnny, Sat 21st November '15
"Nice strong sturdy glass. Really am impressed with this product. Really cannot fault this product. Would recommend to anyone. Design and Pattern both equally pleasing."
Robert Hopkins, Sat 21st November '15
"Product delivered promptly and well packaged. Products are gifts so I have not used any of the items myself, but look and feel good quality. The products are in a gift box which has a foam insert cut out to receive each ccomponent of the set individually. I ordered six sets, and in each case at least one item in each gift box was not retained in its allocated place. This probably occured in transit. Gift box needs deeper foam insert. I would still consider re-ordering though."
Geoffrey Newman, Thu 19th November '15
"I recently left a 4 star review. Deducting one star for a small issues with my product. I was contacted my a rep from drink stuff who offered to replace my item. I was extremely happy with the product and did not mind fixing it myself. However I was over the moon with the the offer which I gratefully accepted. A replacement item was posted and delivered within days. It is amazing customer service like this that makes the difference Highly recommend this company."
Kati, Thu 19th November '15
"Had a poor delivery experience from the carrier (not drinkstuff's fault). The carrier delivered my order to a communal area never to be seen again, without delay drinkstuff sent out my order again and it arrived a day later. No arguments over this, no waiting they just did it."
Michael Caswell, Tue 17th November '15
"Fast delivery thank you"
Mike Smith, Tue 17th November '15
"Girlfriend likes a mojito but struggles to make one that does not taste horrible. Therefore the mojito kit is perfect for her. Came super fast and looks very professional. Just need to stock up on limes and rum now. Hopefully it will make an amazing present and a drink. Cheers drinkstuff and Merry Christmas everyone."
Richard, Tue 17th November '15
"This was only a small order but it was easy to place and delivered promptly. Thank you"
Jack Ross, Tue 17th November '15
"Excellent item and excellent service. Speedy and efficient. I LOVE my large oval acrylic drinks pail/ice bucket which will hold many bottles . Fab! Thank you!"
Lala Wilbraham, Mon 16th November '15
"They were ok but the cost of delivery was high though I knew that when I ordered them"
Lee johnson, Wed 11th November '15
"Great service, accessories gift set makes a perfect gift, neatly packaged. Delivery was very prompt and goods securely packaged. Thank you, will use drinkstuff again."
Sheila Fallon, Wed 11th November '15
"Great products always in stock . Great range of glassware . Amazing and helpful customer service and sales representative . Fast shipment and delivery. Tracking system"
Matteo, Tue 10th November '15
"Items arrived as described. Carefully wrapped. Although only standard 3 to 5 day delivery, order arrived first thing the following morning! Totally surprised by the speed of delivery. Excellent website, easy to navigate website."
James, Tue 10th November '15
"Great products and quick delivery"
Kay hooper, Mon 9th November '15
"Both my orders arrived quickly and were packed very well with no breakages or damage to any of my items! Communications from drinkstuff.com were also excellent throughout and they also provided tracking details for my orders. They even gave me 5 off my next order which I promptly forgot to use! I will use drinkstuff.com again and recommend them very highly indeed!"
Robert Glendinning, Mon 9th November '15
"Very prompt delivery, excellently packed. Precisely what was ordered; the only slight drawbacks were a) some occasional "overspray" from the etching and b) the glasses were "gritty" from the etching process (glass or the etching powder?). The first point is minor - the etching itself is clear and accurate. The second point only worried me in case the "grit" caused damage, but once washed all was fine."
Stephen Ridge, Mon 9th November '15
"Excellent product, fantastic speedy delivery.....next day Would definitely recommend and would use again Thank you DRINKSTUFF."
D Banks, Mon 9th November '15
"Very impressed and will be buying from Drinkstuff again. Great packaging and very prompt delivery. Thank you"
Brian & Karen Thomas, Mon 9th November '15
"I ordered some equipment from drinkstuff for the first time a few weeks ago, the way the order was handled and delivered was very quick, efficient and professional. Although there were 2 items missing all i had to do was email customer services and the issue was rectified immediately. Overall i could not fault anything in my experience from buying from drinkstuff and they will have my custom for a long time."
sam wright, Mon 9th November '15
"Safe,fuss-free and quick service,very pleased."
Sue Hill, Sun 8th November '15
"Great stuff ..superb packing for fragile stuff"
supriya, Sun 8th November '15
"First time ordering from Drinkstuff and I wasn't disappointed. Huge selection of products at good prices. My order arrived the next day, faster than expected, and all was in good shape. Highly recommend."
Alex, Sat 7th November '15
"Fab service fab product !"
Jan Wilson, Sat 7th November '15
"The glasses I wanted weren't available but I was emailed as soon as they came back into stock. The glasses are perfect for my Gin :) Extremely happy with product, service, delivery A ++++"
Tara, Tue 3rd November '15
"Bought this for my wedding next year to hold punch. Great value compared to other products on the market. Great size, quick delivery no fuss. As described. Marked down one star because one of the clasps to close the lid are loose and will need to be jigged a bit to keep closed. But overall would recommend"
Drinkstuff says: Customer has been contacted to see if they would prefer us to issue a replacement for the goods ordered.
Kati, Tue 3rd November '15
"I have a number of these glasses in different shapes and sizes. They are the best polycarbonate glasses on the market. My family use them all the time and not just on the patio. Also great when grandchildren are around no worry of any breakage."
Veda Wheatley, Mon 2nd November '15
"I needed some cocktail glasses and ordered from this company , I paid for standard delivery 3-5 days , they arrived on time excellent service would use again x"
Margaret Rose, Sun 1st November '15
"Having holiday in Menorca and seeing the spritzer in action really wanted one when returning, couldn't find one anywhere until finding ondrinkstuff site, brilliant product, great range and fabulous service. gin and tonics never tasted so good"
Rosina campbell, Sun 1st November '15
"First time I've used Drinkstuff and very happy. Came when they said they would, were what they said they'd be. Really added to our event. Happy customer."
Sally Harding, Sun 1st November '15
"The hip flask I ordered was leaking due to an open seal at the top of the flask, I was very disappointed but it wasn't worth the effort to send it back. However, I am still disappointed and may not order from drinkstuff.com again, which is a shame as I'm always looking for new bar products, but I guess we both lucked out on this one."
Drinkstuff says: We have contacted the customer as we were not aware of the issues and offered a refund for the item or a resend. The customer has been advised that damaged goods do not need to be returned.
Conor Morgan, Sat 31st October '15
"Yet another blinding delivery from Drinkstuff which has to be the first port of call when ordering anything to do with, well, Drink Stuff. I've just received my two tiki glasses that I first saw in a cocktail book over 30 years ago. Never thought I would ever get to own one, but now I own two! They were also delivered extremely well wrapped, with almost no chance of damage during transit. Thanks Drinkstuff, and no, I don't work for them."
Gary Cabell, Sat 31st October '15
"Friendly service and extremely efficient keeping in touch at all stages on the day of my delivery. Vodka ice luge in shape of 18 for birthday party arrived 5pm and lasted all night and into wee small hours. A great hit."
Terri Bomphrey, Wed 28th October '15
"Friendly service and extremely efficient keeping in touch at all stages on the day of my delivery"
Terri Bomphrey, Wed 28th October '15
"Brilliant easy service, quick delivery and quality is spot on, I will be back for more"
David west, Tue 27th October '15
"Brilliant service and so pleased with all purchases received - will definitely be using again!!"
Karen Ferguson, Mon 26th October '15
"Excellent glasses leave a lovely head on the drink..fast delivery."
Jessie, Sun 25th October '15
"1st class service"
Mark adler, Sun 25th October '15
"Very well packed, arrived on time, and was exactly what we wanted, all storage jars are used, would recommend to my family and friends."
Mrs K Hurst, Sun 25th October '15
"The fishbowls were a lot smaller than my daughter had expected and the postage was very high, However the parcel did arrive quickly."
Drinkstuff says: Thank you for your comments. Dimensions of the goods can be found on the website. All our orders are shipped with a courier service as they can be tracked and should they go missing can be replaced.
Tina Gibson, Sun 25th October '15
"I'm very pleased with my goods. Excellent customer service. Highly recommended. the catalogue online is just great. So much to offer. I will be be placing my next order very soon."
Ali shahed, Sun 25th October '15
"Good variety and choice on site - we were looking for champagne flutes with short stems that would go in dishwasher. Prompt delivery - and very well packaged so they all arrived in one piece!"
Katie, Sat 24th October '15
"Cant fault the actual product but as for the delivery service it was appalling! Threw my order (bearing in mind it was a brandy glass and warmer) over my back fence without even attempting to come to my front door! Great product, disgusting service!"
Drinkstuff says: We have contacted the customer regarding the delivery of the order and have advised been in touch with the courier service to log a complaint.
Rachel, Sat 24th October '15
"Excellent product. Well packaged and quick delivery. Would highly recommend"
Pat Jones, Sat 24th October '15
"I was given some Churchill plates about 20 years ago, and they are the only ones never to break, and that includes usage by two rombostious boys! As they were getting quite marked by cutlery (as you would expect), I decided to invest in some new ones. My order arrived within a day or two (very happy) and EXTREMELY well packaged - not a single break, crack or chip. I was also very happy to be able to buy smaller quantities, as suitable for domestic use. All in all I am extremely pleased with both the product and the service, and would use again (I have my eyes on some soup plates;) - highly recommended."
Charlotte Kristensen, Sat 24th October '15
Luisa Avides, Tue 20th October '15
"Thank for the order I got in good time and great service .I would use you again ."
alan Taylor, Tue 20th October '15
"Fast excellent service will def use again"
Ann edwards, Sun 18th October '15
"My order arrived quickly and was wrapped well the glass boot is great my partner loves it ."
sharon viant, Sat 17th October '15
"Beautiful glasses, speedy delivery and packaged well."
Lorraine hackett, Sat 17th October '15
"Prompt delivery and great products just as described."
Wow it''s Vegan, Fri 16th October '15
"Delighted with the quality of the glasses I ordered and the speed of service. Many thanks"
Elaine Scott, Thu 15th October '15
"Very happy with the Tagine as described and arrived very quickly even using standard post"
Anneli, Wed 14th October '15
"I'm very happy with my hot tub but disappointed with the aftersales. The hand pump was missing and the sterilising tablets. I have telephoned on 3 occasions but have been told the computers are down and call back... I've reached the commercial department and call back. Very disappointing as the ordering and delivery was 10/10."
Drinkstuff says: We can advise that we were experiencing issues with our system but should have offered to call Mrs Dash back, it would appear on this occasion this did not happen.

We have now called and left a message to ask Mrs Dash to call us back to see if we can resolve this for her.
Rhian Dash, Wed 14th October '15
"So glad I found this website.. Had everything I needed for our home bar.. Excellent prices and services.."
Anita economides, Tue 13th October '15
"product arrived quickly and i had to ring up to ask some questions and they were more than helpful"
rheann marshall, Tue 13th October '15
"I previously only gave a 1 star as hadn't received the items after 1 week but am happy to now provide a 5 star because as soon the company recognised there was an issue they rang me, arranged next day delivery at no extra cost & agreed to a 5 credit on my account to say sorry. The goods then arrived next day"
Lisa Garfitt, Mon 12th October '15
"I bought this for my good friend who has just opened a garden bar at her house. She loved it."
Helen, Mon 12th October '15
"Express delivery arrived on time. Great product, was well received and drinkstuff was the best online price. Your other products look good too, I'll be back!"
Angela Fuller, Sun 11th October '15
"Fast efficient service but not 24 hours indicated."
Drinkstuff says: Thank you for your comments. We offer two delivery services one is a standard delivery of 2/3 working days and one is a next working day service if the order is placed before 3.45. On this occasion you chose the standard delivery service of 2/3 working days.
If we can be of any further assistance please do not hesitate to call.
Mike Martin, Sun 11th October '15
"Very helpful company great products"
ian Ackroyd, Sun 4th October '15
"Recently visited Morocco and fancied a go with tagine cooking. Really smart tagine, all in terracotta with no glaze on the lid to allow better cooking. The lid is soaked in water for 20mins prior to cooking, which keeps lid cooler and the water also creates additional humidity inside. Delivered quickly and well protected in packaging. Really good on all fronts."
Tim Wylie, Sun 4th October '15
"I purchased this for a 50th birthday, as a bit of amusement. it is what it says in the picture, however I was very impressed with the fast dispatch, and careful packaging in its own protective polystyrene and cardboard box, but as it was for a birthday prezzie, although it was well protected from breakage, and extra amount of protection would not go amiss around the outside, rather than just putting it in a post bag, having said this I am over the moon, I hope my friend is when she receives it next week!"
Drinkstuff says: Thank you for your comments regarding the packaging of your order, these have been passed onto our packing department
Don Pedro, Sun 4th October '15
"I bought some pint glasses which are great quality for a great price. They were easy to order, the order arrived on the day it was supposed to, I was kept well informed of the delivery of my order and it was packed superbly. Great company and I will definitely use them again."
Lisa Johnson, Sat 3rd October '15
"Having purchased a Lay Z spa Vegas for all our family to use for birthday parties, etc, we immediately received a confirmation of our purchase and a accurate date and time for the delivery. When the guy from DPD delivered the order he was extremely helpful and friendly and he told me that he also has the same model spa and explained how pleased he was with it. Thanks again, we will definitely be using your company again."
Darrell Owens, Fri 2nd October '15

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