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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Fast excellent service will def use again"
Ann edwards, Sun 18th October '15
"My order arrived quickly and was wrapped well the glass boot is great my partner loves it ."
sharon viant, Sat 17th October '15
"Beautiful glasses, speedy delivery and packaged well."
Lorraine hackett, Sat 17th October '15
"Prompt delivery and great products just as described."
Wow it''s Vegan, Fri 16th October '15
"Delighted with the quality of the glasses I ordered and the speed of service. Many thanks"
Elaine Scott, Thu 15th October '15
"Very happy with the Tagine as described and arrived very quickly even using standard post"
Anneli, Wed 14th October '15
"I'm very happy with my hot tub but disappointed with the aftersales. The hand pump was missing and the sterilising tablets. I have telephoned on 3 occasions but have been told the computers are down and call back... I've reached the commercial department and call back. Very disappointing as the ordering and delivery was 10/10."
Drinkstuff says: We can advise that we were experiencing issues with our system but should have offered to call Mrs Dash back, it would appear on this occasion this did not happen.

We have now called and left a message to ask Mrs Dash to call us back to see if we can resolve this for her.
Rhian Dash, Wed 14th October '15
"So glad I found this website.. Had everything I needed for our home bar.. Excellent prices and services.."
Anita economides, Tue 13th October '15
"product arrived quickly and i had to ring up to ask some questions and they were more than helpful"
rheann marshall, Tue 13th October '15
"I previously only gave a 1 star as hadn't received the items after 1 week but am happy to now provide a 5 star because as soon the company recognised there was an issue they rang me, arranged next day delivery at no extra cost & agreed to a 5 credit on my account to say sorry. The goods then arrived next day"
Lisa Garfitt, Mon 12th October '15
"I bought this for my good friend who has just opened a garden bar at her house. She loved it."
Helen, Mon 12th October '15
"Express delivery arrived on time. Great product, was well received and drinkstuff was the best online price. Your other products look good too, I'll be back!"
Angela Fuller, Sun 11th October '15
"Fast efficient service but not 24 hours indicated."
Drinkstuff says: Thank you for your comments. We offer two delivery services one is a standard delivery of 2/3 working days and one is a next working day service if the order is placed before 3.45. On this occasion you chose the standard delivery service of 2/3 working days.
If we can be of any further assistance please do not hesitate to call.
Mike Martin, Sun 11th October '15
"Very helpful company great products"
ian Ackroyd, Sun 4th October '15
"Recently visited Morocco and fancied a go with tagine cooking. Really smart tagine, all in terracotta with no glaze on the lid to allow better cooking. The lid is soaked in water for 20mins prior to cooking, which keeps lid cooler and the water also creates additional humidity inside. Delivered quickly and well protected in packaging. Really good on all fronts."
Tim Wylie, Sun 4th October '15
"I purchased this for a 50th birthday, as a bit of amusement. it is what it says in the picture, however I was very impressed with the fast dispatch, and careful packaging in its own protective polystyrene and cardboard box, but as it was for a birthday prezzie, although it was well protected from breakage, and extra amount of protection would not go amiss around the outside, rather than just putting it in a post bag, having said this I am over the moon, I hope my friend is when she receives it next week!"
Drinkstuff says: Thank you for your comments regarding the packaging of your order, these have been passed onto our packing department
Don Pedro, Sun 4th October '15
"I bought some pint glasses which are great quality for a great price. They were easy to order, the order arrived on the day it was supposed to, I was kept well informed of the delivery of my order and it was packed superbly. Great company and I will definitely use them again."
Lisa Johnson, Sat 3rd October '15
"Having purchased a Lay Z spa Vegas for all our family to use for birthday parties, etc, we immediately received a confirmation of our purchase and a accurate date and time for the delivery. When the guy from DPD delivered the order he was extremely helpful and friendly and he told me that he also has the same model spa and explained how pleased he was with it. Thanks again, we will definitely be using your company again."
Darrell Owens, Fri 2nd October '15
"Great prices, well packaged and super delivery Products received are great. Would definitely use again.."
wendy blunt, Wed 30th September '15
"I ordered a giant wine glass for a friends birthday present and the service was great! Delivered on the date given (very quick too) and the packaging was amazing! Took very good care and I was extremely impressed with it, they made sure that it wouldn''t get damaged for sure in transport. I would definitely shop with drinkstuff again and Christmas is on its way, so definitely some awesome gifts to get from them. First time buyer and life time buyer for sure from my experience."
Matthew Griffiths, Wed 30th September '15
"Received a damaged plate, customer service are second to none. Replacement sent immediately service is prompt and items are well packaged have already recommended drinkstuff to friends looking for particular items."
tee scarff, Wed 30th September '15
"Great service , great products and great fun."
Catherine Stevens, Tue 29th September '15
"bought this drinks dispenser for our ruby wedding anniversary and it went down a storm, the punch was great and so was the party, would buy again from drinkstuff"
antony best, Mon 28th September '15
"This is my fourth order placed with Drinkstuff. As ever the glasses were exactly as described, of high quality and excellent value for money. I shall certainly make Drinkstuff my first choice when I need to buy more glasses."
David Collingwood, Mon 28th September '15
"Very pleased with the service received from drinkstuff, especially the website customer services team. My initial order appeared to have been damaged during transit by courier and they returned order without attempting delivery. Upon stating to Drinkstuff customer services that I hadn't received my order, they couldn't have acted any quicker and efficiently in sending out a replacement the following day. Very pleased and would definitely recommend to others. Thank you!"
Nick Ferguson, Mon 28th September '15
"Always good doing business with you, great product range"
Leighton Turner, Mon 28th September '15
"Very pleased with all the items, fast delivery, easy to order online, quality items"
Pauline Clarke, Sat 26th September '15
"Great products, prices & customer service. Thanks :)"
Ali Mckenzie, Tue 22nd September '15
"We are very happy with the Hot Tub"
Paul Rodden, Tue 22nd September '15
"We ordered some beer glasses to be sent to a family member as a thank you gift and paid extra for it to be delivered the next day. We ordered in time and were assured by the staff that they would be delivered. The next day the order does not come and we were then advised it was "lost in transit". We contacted them as we were no longer at the premises and would therefore not be able to accept the order and were advised that they will issue a full refund. It has now been 3 weeks and we are yet to receive this refund. We have contacted the company several times and have emailed them and they have given us excuse after excuse. First they claimed they refunded us already even though there was no proof of this except an email, then they claimed there were accounts department issues and it would be processed and now they are saying they will look into it. We are still waiting on out refund. I would definitely not recommend them."
Drinkstuff says: Thank you for your comments. As previously advised we can confirm that we were experiencing issues with our refunds and we can assure you that this is being looked into. We have now contacted World Pay who deal with the processing of our refunds. We are advised that this is being looked into and we are waiting for a response from them. Once this has been received we will advise.
Please accept our apologies for all the inconvenience but we can assure you that refund was processed from this end.
Josephine Gagliardi, Tue 22nd September '15
"I ordered 1 as a sample. Much better than imagined so will be ordering 72 if we win the discount!!"
Suzanna, Sat 19th September '15
"come da sempre ...i migliori !!!!! velocissimi"
callegari gianni, Sat 19th September '15
"great company, great prices great service. I don't bother with anyone else now."
howard morgan, Wed 16th September '15
"Excellent service 10 out of 10. drinking jars with straws very good"
gary pemberton, Tue 15th September '15
"Great prompt service"
mel oflanagan, Tue 15th September '15
"Excellent, rapid service, delivering high quality goods"
David Collingwood, Tue 15th September '15
"Evreything was fine"
Joao Sa, Tue 15th September '15
"Everything arrived promptly and in perfect condition. Packing was superb. Would not hesitate to use again."
Theo Cronhelm, Mon 14th September '15
"Wanted to order two paw measures at the same time,you were out of stock,as my order was over �50.00 i called and asked if I paid for them would you send them out free of postal charges once back in stock sadley the answer was no to a fairly regular customer Regards Kevin"
Drinkstuff says: We have contacted Mr Shoesmith to resolve the issue
K W SHOESMITH, Mon 14th September '15
"lovely cake stands, definitely added value to the product, purchase up by 200%"
Kate Williams, Mon 14th September '15
"Love love love this company...great value, fantastic service and ideal place to find quirky and unusual gifts!"
Pauline, Sun 13th September '15
"Excellent all round really fast delivery, lots of updates on the order and received in perfect condition. Thanks very much"
Lynne, Sun 13th September '15
"Excellent service and delivery. Definitely order from Drinkstuff again."
Lynda Stannard, Fri 11th September '15
"The set is really nice quality, solid metal and thick glass. The book is very comprehensive, if a little antiquated (e.g. measures are done in oz rather than ml). The price is a no brainer and the delivery was very quick indeed. Highly recommend!"
Steve M, Thu 10th September '15
"The glasses appeared almost instantly, beautifully packed (absolutely zero chance of any breakage) and I was delighted by the whole experience of ordering from drinkstuff"
David Young, Wed 9th September '15
"fantastic service , will be ordering again"
Paul Jones, Tue 8th September '15
"I ordered glasses, straws and a straw dispenser. The straw dispenser was made of glass and was broken on arrival. The packaging was not sufficient for the item. I called customer services who sent a replacement straight away which was much more protected. Many thanks."
Fiona, Tue 8th September '15
"Everything came very quickly and was exactly what I wanted - will definitely order from here again"
Dawn Winsbury, Mon 7th September '15
"Great service, great products - very happy and would definitely shop here again"
Miranda Parry, Mon 7th September '15
"I had ordered the Viking beer horn before with no issues, but recently ordered 2 more as gifts for our page boys. On one, the box was so badly damaged I have had to package it separately as a gift, and the other, the screws needed to put the stand together were missing ! Not exactly the stress-free gifts I had planned"
Drinkstuff says: We have contacted the customer to offer a credit for further orders as we had not been advised of these issues and have been unable to help with replacments
Rebekah Adams, Mon 7th September '15
"Very pleased, was all delivered to us very quickly and efficiently. We are so pleased with our spa it exceeded our expectations. Was worried about the cost of running it, but on the first initial heating it up over night only cost us 80p for the 12 hours. Small tip would be to order the chlorine needed with the spa as due to the time of year I was unable to buy the chlorine starter packs from any of the retail shops. And so I am now waiting for it to be delivered."
Paula, Sat 5th September '15
"Good speedy service well packaged and great prices"
Angie, Sat 5th September '15
"Our first order of fishbowls was lost by DHL. drinkstuff reacted very quickly and immediately dispatched a new order saving our launch date with the customer. Thanks for going the extra mile."
Nadja Mohr, Wed 2nd September '15
"Fantastic service and the packing was magnificent"
Jacqui Matthews, Wed 2nd September '15
"Bought a rotating optic stand and large ice bucket for my daughter's 21st birthday garden party. Lots of people commented in them. Really impressed."
Victoria Pollard, Tue 1st September '15
"Great product and value for money. Fits my milkshake machine perfectly! Speedy service too!"
Sheena Scoffield, Tue 1st September '15
"For me your strengths lie in the fact that you generally sell good quality products at good prices and have an extremely wide range to choose from. So much so that I have recommended you to several friends/family who have placed orders with yourselves and they feel the same."
Amar, Tue 1st September '15
"I've used your site twice now and am very impressed with how quickly my orders arrived. I will definitely be using you again!"
Steph Reith, Mon 31st August '15
"Brought some lovely wine glasses from you guys, really prompt delivery and Packed with some imagination, very impressed will be ordering again soon.."
Shayle, Sun 30th August '15
"Very pleased - thank you"
O r saunders, Sun 30th August '15
"Thank you I placed a large order of items to host a cocktail party for my daughters birthday. I loved the bar caddy it looks professional. The plastic "glass wear" was great and the range of straws and stirrers were fun. I made over 100 cocktails on the night it was a great success. Great price and very speedy delivery"
Helen king, Sat 29th August '15
"First class service in every respect"
Robert eves, Sat 29th August '15
"my order was placed 13/8/15 and was despatched the same day. I was expecting it to take 2-3 days Got it the next day. Great service"
Bob Forster, Fri 28th August '15
"I brought a full cocktail making set for a birthday present. The mixer, ice bucket, fish bowl, glasses and all the accessories. Everything that was ordered was delivered in excellent condition and was exactly as described on their website. I will be recommending!"
Sophie, Fri 28th August '15
"Web site was easy to use. Delivery was very quick and the product and delivery excellent. Will be using again."
Gav Townsend, Fri 28th August '15
"very quick delivery (2 days earlier than estimated) Item packed very securely. Would recommend to family and friends."
Barry Seagrave, Thu 27th August '15
"Order placed 13/8/2015 for which I paid 6.99 next day delivery. I required the item for 15/08/2015. To this day, the item has never arrived."
Drinkstuff says: We have left a message for Mrs Jeffrery to call us or to email regarding the order so that we can resolve the issue for her.
Julie Jeffery, Thu 27th August '15
"I ordered an Ice Crushing Machine. It arrived within a couple of days of placing the order, it was very good quality, I was expecting it to be plastic, but it is stainless steel. Very good product"
Jo Bashford, Wed 26th August '15
"as usual the glasses are good value and the despatch was excellent. However Hermes was used as the courier and, as normal, left the parcel in an unsafe place. Using a useless courier lets down the whole service."
Anthony Lavery, Wed 26th August '15
"It has everything you need, perfect gift for uni student. Great price can't go wrong!"
Shannon, Tue 25th August '15
"I ordered five of these and they arrived promptly also very nicely packaged to avoid damage,...polite follow up emails to see if i was happy with products which i am !!!"
Mrs Reid, Tue 25th August '15
"i ordered 48 1pint carling glasses. they were delivered on time using the tracker they were well packaged and will order again should the need arise."
Robert Isherwood, Tue 25th August '15
"I purchased an ice crusher which worked exactly twice then the blade stopped turning. Returned it and now have to wait 10 days for a tefund or replacement. Totally unacceptable. Will not use again Customer service too slow."
Drinkstuff says: Thank you for your comments all our electrical items are tested if we are advised they are faulty and the depending on the outcome a refund or resend is issued.
We can advise that the goods are back with us and have been tested and found to be faulty and a refund will be issued to the customer and they have been contacted.
Angela Garrett, Tue 25th August '15
"I ordered Black straws got clear! 2 glasses broken, the juice bottles were all crushed and all the bits were all over the box"
Drinkstuff says: The account manager for this customer will be in touch to discuss the issues the custmer has raised with the order
Sally Bibby, Sun 23rd August '15
"Never needed or used an ice crusher before, so a bit sceptical of buying unseen and unknown, but the machine lived up to it's description and works well. No problems at all, even the wife can use it ! :-)"
Bill Friend, Fri 21st August '15
"I ordered 3 jugs to store juice, milk etc in the fridge. This was the cheapest site for the items that I wanted. They arrived within 24 hours of being ordered. I don't think I have ever received anything as quickly on a standard postage request. Very impressed by the service"
Elizabeth McSweeney, Thu 20th August '15
"Quick, reliable just superb and the products are of the highest quality."
Ryan Hughes, Thu 20th August '15
"I need to admit that you have really good prices and the shipping was really fast! thanks!"
Ayman Ammouri, Thu 20th August '15
"I was put on a waiting list as this item was sold out. I am extremely delighted at the speed of delivery and packaging of my item. It arrived a few days later than i expected, which may have been due to availability. I have received it well in time for my party. Thank you very much Drink stuff!!!!"
Joanne, Wed 19th August '15
"Well Packaged. Received In good Time from Order Submitted. Appears (as of 2 Weeks of Receipt of Product) to be Okay and sound Quality? Probably in the era prior to mass plastics usage may have been made with Glass etc? But for under 7.00 pounds no Complaints as of this Review. Thank You"
Gregory Stafford, Wed 19th August '15
"All hail the ale! My beer has never tasted better than from these fine quality drinking vessels. The 500ml stein is perfect for a delicious cold Czech pilsner and the Chalice..well what can I say apart from..magnificent! I was so impressed when the Belgian amber ale was poured in I had to take a picture and post on Facebook to show off its wonder. Thank you to the good people at Drinkstuff. Quality items."
Rob Borland, Wed 19th August '15
"lay z spa miami was ordered and received the next day. excellent item, and no problems."
nicola, Wed 19th August '15
"I have used Drinkstuff on numerous occasions. Five stars for great speedy professional service as always."
Karen Hill, Wed 19th August '15
"Arrived on time and he really liked it. I have one like it at home and its great for pimms, cider, beer when you have friends round and for bbqs."
Sarah Cook, Tue 18th August '15
"Excellent service from start to finish five stars from Dan cheers🍻🍻"
Dan Winward, Mon 17th August '15
"Delighted with the items that I ordered, which were of high quality takng the price into account. Delivery and packaging were excellent. Will certainly use this company again"
Roy Bryant, Mon 17th August '15
"It was my second order and I will certainly order again with drinkstuff if I need more. The order process was easy, the delivery was super speedy, well organised and perfectly timed again, all products arrived well wrapped and in perfect condition. Products are as described on the website, if not better."
Monika Koch, Mon 17th August '15
"Exactly as ordered, nicely packaged items and delivered very quicklyl"
Sue Wright, Mon 17th August '15
"My order was delayed, then cancelled. My money was refunded. I had ordered these for a party. fortunately we were able to find the items elsewhere."
Drinkstuff says: We are in the process of contacting the customer regarding the delivery and refund issues.
Fred Cairns, Mon 17th August '15
"Excellent value for money, well packaged, speedy delivery, have recommended many times"
Phil Jones, Sun 16th August '15
"Exactly what I was looking for. Very good quality and excellent packaging."
Aaron, Sun 16th August '15
"Due to a failure by their delivery supplier I had to contact Drinkstuff customer service. What a professional group of people they were. In no time at all my delivery was sorted. 5 stars and my continued custom to them."
Ed Franklin, Sat 15th August '15
"My son is over the moon with his new ice crusher. I was delighted with my delivery so yes five stars to you guys."
Dave Parker, Sat 15th August '15
"Very well packaged. Usual speedy service with update when dispatched. Recommended for choice, price and service."
Paul Beck, Thu 13th August '15
Creative Laser Engraving Ltd, Thu 13th August '15
"I was dissapointed the order delivery was late due to spelling errors on address then to find one item was missing. When I telephoned to add to the delivery of this I was astonished to be advised I had to pay delivery again. The order value was 14 GBP and to add 23.99 GBP delivery was too much so I decided to get a refund on the missing first item. I am pleased with my received order and would recommend and consider ordering again but make sure I get value for delivery charges."
Drinkstuff says: Thank you for your comments. As some of the items were missing from the order and you wished to place an order for more items we could have combined the shipping for you so the new order was shipped with the missing item and there would have been no carriage charge. Please accept our apologies for any misunderstanding.
May Smith, Wed 12th August '15
"Delivery arrived super fast and the package wrapping was great. No chance that my 6 glasses could have been damaged during delivery. The glasses I orderd looked like they did online. Very happy with the choice."
Michele, Wed 12th August '15
"We have bought a large quantity of black fridges from you over the past year. Recently we have had been having returns from our customers , from the recent batch we got in July, 2 have been returned to us from customers and we had to replace free of charge. We do want to continue to buy more fridges from yourselves. I actually want to purchase 10 more but what is your policy in regard to defective fridges. We have 2 from our recent order in JUly and actually 3 from our batch in June. I would appreciate it if you could come back to me."
Drinkstuff says: Thank you for you comments. We will be in touch regarding your comments to get the issues resolved.
Waterermatk Coffee Technology, Wed 12th August '15
"Used Drinkstuff a few times and always been quick and professional. whould highly recommend them to anybody"
Will, Tue 11th August '15
"Once again - fast efficient service, happy with all goods received, well packed to ensure they arrived in one piece. My guests were very impressed with the light up projector glasses, thank you again drinkstuff"
Hayley, Tue 11th August '15

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