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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"fantastic service , will be ordering again"
Paul Jones, Tue 8th September '15
"I ordered glasses, straws and a straw dispenser. The straw dispenser was made of glass and was broken on arrival. The packaging was not sufficient for the item. I called customer services who sent a replacement straight away which was much more protected. Many thanks."
Fiona, Tue 8th September '15
"Everything came very quickly and was exactly what I wanted - will definitely order from here again"
Dawn Winsbury, Mon 7th September '15
"Great service, great products - very happy and would definitely shop here again"
Miranda Parry, Mon 7th September '15
"I had ordered the Viking beer horn before with no issues, but recently ordered 2 more as gifts for our page boys. On one, the box was so badly damaged I have had to package it separately as a gift, and the other, the screws needed to put the stand together were missing ! Not exactly the stress-free gifts I had planned"
Drinkstuff says: We have contacted the customer to offer a credit for further orders as we had not been advised of these issues and have been unable to help with replacments
Rebekah Adams, Mon 7th September '15
"Very pleased, was all delivered to us very quickly and efficiently. We are so pleased with our spa it exceeded our expectations. Was worried about the cost of running it, but on the first initial heating it up over night only cost us 80p for the 12 hours. Small tip would be to order the chlorine needed with the spa as due to the time of year I was unable to buy the chlorine starter packs from any of the retail shops. And so I am now waiting for it to be delivered."
Paula, Sat 5th September '15
"Good speedy service well packaged and great prices"
Angie, Sat 5th September '15
"Our first order of fishbowls was lost by DHL. drinkstuff reacted very quickly and immediately dispatched a new order saving our launch date with the customer. Thanks for going the extra mile."
Nadja Mohr, Wed 2nd September '15
"Fantastic service and the packing was magnificent"
Jacqui Matthews, Wed 2nd September '15
"Bought a rotating optic stand and large ice bucket for my daughter's 21st birthday garden party. Lots of people commented in them. Really impressed."
Victoria Pollard, Tue 1st September '15
"Great product and value for money. Fits my milkshake machine perfectly! Speedy service too!"
Sheena Scoffield, Tue 1st September '15
"For me your strengths lie in the fact that you generally sell good quality products at good prices and have an extremely wide range to choose from. So much so that I have recommended you to several friends/family who have placed orders with yourselves and they feel the same."
Amar, Tue 1st September '15
"I've used your site twice now and am very impressed with how quickly my orders arrived. I will definitely be using you again!"
Steph Reith, Mon 31st August '15
"Brought some lovely wine glasses from you guys, really prompt delivery and Packed with some imagination, very impressed will be ordering again soon.."
Shayle, Sun 30th August '15
"Very pleased - thank you"
O r saunders, Sun 30th August '15
"Thank you I placed a large order of items to host a cocktail party for my daughters birthday. I loved the bar caddy it looks professional. The plastic "glass wear" was great and the range of straws and stirrers were fun. I made over 100 cocktails on the night it was a great success. Great price and very speedy delivery"
Helen king, Sat 29th August '15
"First class service in every respect"
Robert eves, Sat 29th August '15
"my order was placed 13/8/15 and was despatched the same day. I was expecting it to take 2-3 days Got it the next day. Great service"
Bob Forster, Fri 28th August '15
"I brought a full cocktail making set for a birthday present. The mixer, ice bucket, fish bowl, glasses and all the accessories. Everything that was ordered was delivered in excellent condition and was exactly as described on their website. I will be recommending!"
Sophie, Fri 28th August '15
"Web site was easy to use. Delivery was very quick and the product and delivery excellent. Will be using again."
Gav Townsend, Fri 28th August '15
"very quick delivery (2 days earlier than estimated) Item packed very securely. Would recommend to family and friends."
Barry Seagrave, Thu 27th August '15
"Order placed 13/8/2015 for which I paid 6.99 next day delivery. I required the item for 15/08/2015. To this day, the item has never arrived."
Drinkstuff says: We have left a message for Mrs Jeffrery to call us or to email regarding the order so that we can resolve the issue for her.
Julie Jeffery, Thu 27th August '15
"I ordered an Ice Crushing Machine. It arrived within a couple of days of placing the order, it was very good quality, I was expecting it to be plastic, but it is stainless steel. Very good product"
Jo Bashford, Wed 26th August '15
"as usual the glasses are good value and the despatch was excellent. However Hermes was used as the courier and, as normal, left the parcel in an unsafe place. Using a useless courier lets down the whole service."
Anthony Lavery, Wed 26th August '15
"It has everything you need, perfect gift for uni student. Great price can't go wrong!"
Shannon, Tue 25th August '15
"I ordered five of these and they arrived promptly also very nicely packaged to avoid damage,...polite follow up emails to see if i was happy with products which i am !!!"
Mrs Reid, Tue 25th August '15
"i ordered 48 1pint carling glasses. they were delivered on time using the tracker they were well packaged and will order again should the need arise."
Robert Isherwood, Tue 25th August '15
"I purchased an ice crusher which worked exactly twice then the blade stopped turning. Returned it and now have to wait 10 days for a tefund or replacement. Totally unacceptable. Will not use again Customer service too slow."
Drinkstuff says: Thank you for your comments all our electrical items are tested if we are advised they are faulty and the depending on the outcome a refund or resend is issued.
We can advise that the goods are back with us and have been tested and found to be faulty and a refund will be issued to the customer and they have been contacted.
Angela Garrett, Tue 25th August '15
"I ordered Black straws got clear! 2 glasses broken, the juice bottles were all crushed and all the bits were all over the box"
Drinkstuff says: The account manager for this customer will be in touch to discuss the issues the custmer has raised with the order
Sally Bibby, Sun 23rd August '15
"Never needed or used an ice crusher before, so a bit sceptical of buying unseen and unknown, but the machine lived up to it's description and works well. No problems at all, even the wife can use it ! :-)"
Bill Friend, Fri 21st August '15
"I ordered 3 jugs to store juice, milk etc in the fridge. This was the cheapest site for the items that I wanted. They arrived within 24 hours of being ordered. I don't think I have ever received anything as quickly on a standard postage request. Very impressed by the service"
Elizabeth McSweeney, Thu 20th August '15
"Quick, reliable just superb and the products are of the highest quality."
Ryan Hughes, Thu 20th August '15
"I need to admit that you have really good prices and the shipping was really fast! thanks!"
Ayman Ammouri, Thu 20th August '15
"I was put on a waiting list as this item was sold out. I am extremely delighted at the speed of delivery and packaging of my item. It arrived a few days later than i expected, which may have been due to availability. I have received it well in time for my party. Thank you very much Drink stuff!!!!"
Joanne, Wed 19th August '15
"Well Packaged. Received In good Time from Order Submitted. Appears (as of 2 Weeks of Receipt of Product) to be Okay and sound Quality? Probably in the era prior to mass plastics usage may have been made with Glass etc? But for under 7.00 pounds no Complaints as of this Review. Thank You"
Gregory Stafford, Wed 19th August '15
"All hail the ale! My beer has never tasted better than from these fine quality drinking vessels. The 500ml stein is perfect for a delicious cold Czech pilsner and the Chalice..well what can I say apart from..magnificent! I was so impressed when the Belgian amber ale was poured in I had to take a picture and post on Facebook to show off its wonder. Thank you to the good people at Drinkstuff. Quality items."
Rob Borland, Wed 19th August '15
"lay z spa miami was ordered and received the next day. excellent item, and no problems."
nicola, Wed 19th August '15
"I have used Drinkstuff on numerous occasions. Five stars for great speedy professional service as always."
Karen Hill, Wed 19th August '15
"Arrived on time and he really liked it. I have one like it at home and its great for pimms, cider, beer when you have friends round and for bbqs."
Sarah Cook, Tue 18th August '15
"Excellent service from start to finish five stars from Dan cheers🍻🍻"
Dan Winward, Mon 17th August '15
"Delighted with the items that I ordered, which were of high quality takng the price into account. Delivery and packaging were excellent. Will certainly use this company again"
Roy Bryant, Mon 17th August '15
"It was my second order and I will certainly order again with drinkstuff if I need more. The order process was easy, the delivery was super speedy, well organised and perfectly timed again, all products arrived well wrapped and in perfect condition. Products are as described on the website, if not better."
Monika Koch, Mon 17th August '15
"Exactly as ordered, nicely packaged items and delivered very quicklyl"
Sue Wright, Mon 17th August '15
"My order was delayed, then cancelled. My money was refunded. I had ordered these for a party. fortunately we were able to find the items elsewhere."
Drinkstuff says: We are in the process of contacting the customer regarding the delivery and refund issues.
Fred Cairns, Mon 17th August '15
"Excellent value for money, well packaged, speedy delivery, have recommended many times"
Phil Jones, Sun 16th August '15
"Exactly what I was looking for. Very good quality and excellent packaging."
Aaron, Sun 16th August '15
"Due to a failure by their delivery supplier I had to contact Drinkstuff customer service. What a professional group of people they were. In no time at all my delivery was sorted. 5 stars and my continued custom to them."
Ed Franklin, Sat 15th August '15
"My son is over the moon with his new ice crusher. I was delighted with my delivery so yes five stars to you guys."
Dave Parker, Sat 15th August '15
"Very well packaged. Usual speedy service with update when dispatched. Recommended for choice, price and service."
Paul Beck, Thu 13th August '15
Creative Laser Engraving Ltd, Thu 13th August '15
"I was dissapointed the order delivery was late due to spelling errors on address then to find one item was missing. When I telephoned to add to the delivery of this I was astonished to be advised I had to pay delivery again. The order value was 14 GBP and to add 23.99 GBP delivery was too much so I decided to get a refund on the missing first item. I am pleased with my received order and would recommend and consider ordering again but make sure I get value for delivery charges."
Drinkstuff says: Thank you for your comments. As some of the items were missing from the order and you wished to place an order for more items we could have combined the shipping for you so the new order was shipped with the missing item and there would have been no carriage charge. Please accept our apologies for any misunderstanding.
May Smith, Wed 12th August '15
"Delivery arrived super fast and the package wrapping was great. No chance that my 6 glasses could have been damaged during delivery. The glasses I orderd looked like they did online. Very happy with the choice."
Michele, Wed 12th August '15
"We have bought a large quantity of black fridges from you over the past year. Recently we have had been having returns from our customers , from the recent batch we got in July, 2 have been returned to us from customers and we had to replace free of charge. We do want to continue to buy more fridges from yourselves. I actually want to purchase 10 more but what is your policy in regard to defective fridges. We have 2 from our recent order in JUly and actually 3 from our batch in June. I would appreciate it if you could come back to me."
Drinkstuff says: Thank you for you comments. We will be in touch regarding your comments to get the issues resolved.
Waterermatk Coffee Technology, Wed 12th August '15
"Used Drinkstuff a few times and always been quick and professional. whould highly recommend them to anybody"
Will, Tue 11th August '15
"Once again - fast efficient service, happy with all goods received, well packed to ensure they arrived in one piece. My guests were very impressed with the light up projector glasses, thank you again drinkstuff"
Hayley, Tue 11th August '15
"simple order, promptly and efficiently executed"
richard webster, Sun 9th August '15
"Order was pack and delivered very prompt, and in great condition due to the excellent packing."
Gillian Godfrey, Sun 9th August '15
"Great selection of everything I needed, excellent customer service - prompt and helpful. Delivery was speedy too."
Meryl Stanley, Sun 9th August '15
"Ordered an absinthe fountain with all the trimmings, which arrived very quickly (couple of days) but when I checked the content the spoons were missing. Dropped and email and the spoons arrived the next day. Mistakes happen, good service is when they are corrected fast and without quibble. Very good service."
D R Wardell, Sun 9th August '15
"I ordered a 10litre drink dispenser for it to be delivered and left outside beside my rubbish bins. The courier did not knock or press the bell at all. The only reason why it was not stolen, which it easily could have been is because the person waiting for the delivery heard noise in the front garden. Why on earth would you leave quite a large box with obvious goods in, in clear view of passers by? Will be sending a formal complaint once I submit this."
Drinkstuff says: We have contacted the customer to apologise for the service they received from the courier. The courier service have also been contacted.
Naomi, Sun 9th August '15
"The best range of products, Great choice and amazing value."
Sarah, Sat 8th August '15
"Love buying items and goods from drink stuff. Very reliable, friendly and helpful. The other day my client requested more teat tubes for her event (even though I ordered a bunch from drink stuff the night before) all the foods I ordered and extra all arrived at the same time. How fantastic! I would recommend drink stuff to other people. Plus I love their sales too!!"
PinkCreamBlue, Sat 8th August '15
"Searched high and low in all stores to find suitable glasses for gin and tonic Balearic style. Found just what we wanted. Product arrived on time, well packed and we are totally satisfied."
Claire Mckenna, Sat 8th August '15
"Items delivered quickly, and well packaged. The Oval Steel Party Tubs were slightly different to the ones I'd previously, ordered, which was disappointing, but still great value for money."
Will Shannahan, Wed 5th August '15
"Pichers are great and wine & champagne buckets very good quality"
Rebecca, Tue 4th August '15
"Excellent product! My friends thought they were really cool, forgive the pun, and intend to buy some!"
T Fennell, Tue 4th August '15
"Fast and good service! recommended."
Vincent Antoli, Tue 4th August '15
"Good service, very quick delivery times."
Lee flude, Tue 4th August '15
"Fast and easy ordering process, quick delivery, quality product. Extremely happy. Will shop again ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................."
Ankur Vij, Mon 3rd August '15
"Fast and easy ordering process, quick delivery, quality product. Extremely happy. Will shop again."
Ankur Vij, Mon 3rd August '15
"Great delivery time great product at a sensible price."
Jenny Cooper, Mon 3rd August '15
"Ordering barware and glassware for a party we are arranging and drinkstuff had everything we needed. The glassware is excellent, such a huge range and I was able to find a great deal. Everything was delivered within a few days of ordering, was well packaged and nothing broken. Would definitely recommend using drinkstuff, and will be using again."
Philip Wickes, Mon 3rd August '15
"Great service and products exactly as described."
Karen Kelly, Mon 3rd August '15
"Fast and efficient would definitely recommend and use again. Thanks"
J Wardman, Mon 3rd August '15
"I ordered some items and paid next day delivery, they came prompt but one item was faulty, I emailed customer service and they replied promptly and agreed to send another out to me on next day service. Brilliant service and will definitely use them again."
maria, Mon 3rd August '15
"I ordered the lazy spa vegas after hearing loads about them I wanted one So ordered it came next day delivery I was very happy with that couldn't wait to set it up . A bit complicated at first but when it was all done it'easy.My sons went in it first They loved it . I couldn't go in as I was full of cold but as soon as my cold went I was in it I love it just forgot to get the chlorine tablets so water went dirty very quick I've ordered them now so Cannot wait to go back in as soon as the weather picks up a bit anyway I am very happy and my kids love the spa thank you ."
Deborah Wilkie, Sun 2nd August '15
"Order delivered fast and well packed would use again"
Carole dickensob, Sat 1st August '15
Michael Keeler, Wed 29th July '15
"I used this glass boot as a sweet jar for our work event. Guess the amount of sweets. I found the glass to be very strong, even after rattling around in the back of the van and I am a bit gutted I didn't win it for myself. I'm now thinking about buying this as my go to glass."
Joel, Wed 29th July '15
"Absolutely fantastic service. Thank you. Well done. You delivered my order 20 hours from my ordering it."
Deane Parr, Tue 28th July '15
"I'm sorry but your delivery company Hermes, have always had a problem accessing our house, unlike all other companies. I have yet to receive our order. I suggest you find another logistics company that aren't frightened of a farm lane."
Drinkstuff says: We have contacted the customer and they have advised the order was received but had experienced issues with the courier service. A refund has been issued for the delivery.
sheila shreck, Mon 27th July '15
"Excellent customer service. Really quick delivery. Would use again 100%."
Hannah Beere, Mon 27th July '15
"ordered various bits for my new bar that i have got in my new man den and got a great selection of goods which all came together and well packaged in a quick time. Really great service and products are brilliant. thank you will use again."
vic donaldson, Mon 27th July '15
"Received this ice bucket very quickly, only used it once, but was impressed with the time it took for the ice to melt, didn't have to keep refilling with fresh ice cubes."
Susan Nuttall, Mon 27th July '15
"I have to return this item as the four full bottles are too heavy for this unsupported stand. Thank you May I have a returns envelope form please."
Drinkstuff says: We have contacted the customer to advise on our returns procedure
Irene Wallace, Mon 27th July '15
"Great choice of tumblers, plates, bowls, a wooden cutlery which helped to maintain my daughters Eco friendly approach while allowing the party to flow with strong products which were good quality and at a competitive price. Will definitely be using this service for our next party."
Elizabeth Maichaelides, Sun 26th July '15
"Would definitely recommend these"
Ann, Sun 26th July '15
"Look nice but I've actually bought in advance for Christmas. Took about 3 months to arrive bit I was kept informed of estimated arrival date."
Jo Roberts, Sun 26th July '15
"Excellent product which really stood up to the crashing of glasses to the Um-par Band"
Rosemary Sunter, Sat 25th July '15
"When purchasing everything went alright until the company of your choice "Hermes" manage to fail to deliver my package 3 times. After I asked for it to be re-send and pay extra for it, Hermes failed to deliver it. They scan it wrong, misunderstood the order (apparently they thought it was a return) so after two days waiting home to get my package, the staff that was dealing my problem had to send it with another company. So, although my experience wasn't the best I know that your team did the best they could. I would advise you to change your courier."
Maria alexandre, Sat 25th July '15
"I am actually kind of impressed that anyone could make the same mistake three times in a row! Even more impressive was that the product I received (3 times) apart from being different to what I ordered isn't actually advertised on the site. The customer service team were very nice and the delivery was quick on all occasions so I suppose those are plus points. In the end I gave up."
Drinkstuff says: We have contacted the customer by email and refunded for the full order.
Niall, Fri 24th July '15
"The item was delivered, as agreed. Unfortunately faulty, one phone call and email, new one detailed next day. Outstanding and thank you."
Lynn Tharratt, Thu 23rd July '15
"I posted a bad review without giving you a chance to rectify the problem and for this I am very sorry. I thought about the review and contacted you and the issue was resolved. So the lesson I have learnt is to contact the company first and give them a chance. Once again I am very sorry and hope my uncalled for review does not put people off. val Hall"
Val Hall, Thu 23rd July '15
"Order arrived, all was well packed & I would recommend this website!"
Richard, Wed 22nd July '15
"This was a smooth purchase, excellent comms, delivered promptly and well packaged, my son was delighted, would def recommend, thank you."
Ian Peavot, Wed 22nd July '15
"Very poor service and communication. Placed an order in late June being advised that the delivery would be 7-10 working days.It is now the 22nd July,Still no delivery and still no contact from supplier on when it will arrive. Maybe looking below they only show good reviews or I have been very unlucky."
Drinkstuff says: Mr Singleton has been contacted regarding the order
Ian singleton, Wed 22nd July '15
"Great service,well packaged and fast delivery. I would definitely use again and happily recommend."
G Robinson, Tue 21st July '15
"order arrived quickly and very well packed. will be using again in the future."
Nicola, Mon 20th July '15
"Great fast delivery. Well packaged. Would definitely buy from these again...great service"
louise mcguire, Sun 19th July '15
"Generally products are as described, econ glasses are a bit flimsy, the party's today, so we'l see how they go. Delivery was prompt and prices are good. Overall, I would recommend this company."
H Ryan, Sun 19th July '15

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