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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"Fast and efficient would definitely recommend and use again. Thanks"
J Wardman, Mon 3rd August '15
"I ordered some items and paid next day delivery, they came prompt but one item was faulty, I emailed customer service and they replied promptly and agreed to send another out to me on next day service. Brilliant service and will definitely use them again."
maria, Mon 3rd August '15
"I ordered the lazy spa vegas after hearing loads about them I wanted one So ordered it came next day delivery I was very happy with that couldn't wait to set it up . A bit complicated at first but when it was all done it'easy.My sons went in it first They loved it . I couldn't go in as I was full of cold but as soon as my cold went I was in it I love it just forgot to get the chlorine tablets so water went dirty very quick I've ordered them now so Cannot wait to go back in as soon as the weather picks up a bit anyway I am very happy and my kids love the spa thank you ."
Deborah Wilkie, Sun 2nd August '15
"Order delivered fast and well packed would use again"
Carole dickensob, Sat 1st August '15
Michael Keeler, Wed 29th July '15
"I used this glass boot as a sweet jar for our work event. Guess the amount of sweets. I found the glass to be very strong, even after rattling around in the back of the van and I am a bit gutted I didn't win it for myself. I'm now thinking about buying this as my go to glass."
Joel, Wed 29th July '15
"Absolutely fantastic service. Thank you. Well done. You delivered my order 20 hours from my ordering it."
Deane Parr, Tue 28th July '15
"I'm sorry but your delivery company Hermes, have always had a problem accessing our house, unlike all other companies. I have yet to receive our order. I suggest you find another logistics company that aren't frightened of a farm lane."
Drinkstuff says: We have contacted the customer and they have advised the order was received but had experienced issues with the courier service. A refund has been issued for the delivery.
sheila shreck, Mon 27th July '15
"Excellent customer service. Really quick delivery. Would use again 100%."
Hannah Beere, Mon 27th July '15
"ordered various bits for my new bar that i have got in my new man den and got a great selection of goods which all came together and well packaged in a quick time. Really great service and products are brilliant. thank you will use again."
vic donaldson, Mon 27th July '15
"Received this ice bucket very quickly, only used it once, but was impressed with the time it took for the ice to melt, didn't have to keep refilling with fresh ice cubes."
Susan Nuttall, Mon 27th July '15
"I have to return this item as the four full bottles are too heavy for this unsupported stand. Thank you May I have a returns envelope form please."
Drinkstuff says: We have contacted the customer to advise on our returns procedure
Irene Wallace, Mon 27th July '15
"Great choice of tumblers, plates, bowls, a wooden cutlery which helped to maintain my daughters Eco friendly approach while allowing the party to flow with strong products which were good quality and at a competitive price. Will definitely be using this service for our next party."
Elizabeth Maichaelides, Sun 26th July '15
"Would definitely recommend these"
Ann, Sun 26th July '15
"Look nice but I've actually bought in advance for Christmas. Took about 3 months to arrive bit I was kept informed of estimated arrival date."
Jo Roberts, Sun 26th July '15
"Excellent product which really stood up to the crashing of glasses to the Um-par Band"
Rosemary Sunter, Sat 25th July '15
"When purchasing everything went alright until the company of your choice "Hermes" manage to fail to deliver my package 3 times. After I asked for it to be re-send and pay extra for it, Hermes failed to deliver it. They scan it wrong, misunderstood the order (apparently they thought it was a return) so after two days waiting home to get my package, the staff that was dealing my problem had to send it with another company. So, although my experience wasn't the best I know that your team did the best they could. I would advise you to change your courier."
Maria alexandre, Sat 25th July '15
"I am actually kind of impressed that anyone could make the same mistake three times in a row! Even more impressive was that the product I received (3 times) apart from being different to what I ordered isn't actually advertised on the site. The customer service team were very nice and the delivery was quick on all occasions so I suppose those are plus points. In the end I gave up."
Drinkstuff says: We have contacted the customer by email and refunded for the full order.
Niall, Fri 24th July '15
"The item was delivered, as agreed. Unfortunately faulty, one phone call and email, new one detailed next day. Outstanding and thank you."
Lynn Tharratt, Thu 23rd July '15
"I posted a bad review without giving you a chance to rectify the problem and for this I am very sorry. I thought about the review and contacted you and the issue was resolved. So the lesson I have learnt is to contact the company first and give them a chance. Once again I am very sorry and hope my uncalled for review does not put people off. val Hall"
Val Hall, Thu 23rd July '15
"Order arrived, all was well packed & I would recommend this website!"
Richard, Wed 22nd July '15
"This was a smooth purchase, excellent comms, delivered promptly and well packaged, my son was delighted, would def recommend, thank you."
Ian Peavot, Wed 22nd July '15
"Very poor service and communication. Placed an order in late June being advised that the delivery would be 7-10 working days.It is now the 22nd July,Still no delivery and still no contact from supplier on when it will arrive. Maybe looking below they only show good reviews or I have been very unlucky."
Drinkstuff says: Mr Singleton has been contacted regarding the order
Ian singleton, Wed 22nd July '15
"Great service,well packaged and fast delivery. I would definitely use again and happily recommend."
G Robinson, Tue 21st July '15
"order arrived quickly and very well packed. will be using again in the future."
Nicola, Mon 20th July '15
"Great fast delivery. Well packaged. Would definitely buy from these again...great service"
louise mcguire, Sun 19th July '15
"Generally products are as described, econ glasses are a bit flimsy, the party's today, so we'l see how they go. Delivery was prompt and prices are good. Overall, I would recommend this company."
H Ryan, Sun 19th July '15
"This is the second time we've ordered from Drinkstuff and both times the service has been great. Both orders have been delivered within a couple of days of placing them and the prices are reasonable. We will definitely be ordering again when we need something else!"
Abigail Baxter, Thu 16th July '15
"Very Good Product I will use again."
Janet Rayson, Thu 16th July '15
"Made my 1st order a few weeks ago, ordering 5 items. Delivery was quick, items were well packaged together in one box and arrived in mint condition. Very pleased with the items and will definitely make further orders with confidence"
Chris Mason, Wed 15th July '15
"After purchasing our pre order online, we were informed that it would be in the warehouse 7th July, around a 2-3 week wait, however we recieved our product - a lay z spa (quite large to be delivered etc) about a week and a half later! We had it up and running before the original date it was due to arrive in the warehouse! Great service, hot tub in great condition - very happy (just could have put the chemicals in as a nice gesture! Lol) great purchase will definitely use drink stuff again in future when required."
Carly Baldwin, Wed 15th July '15
"Excellent service from this company, delivered very promptly and in perfect condition. Was installed and filled with drinks within 12 hrs. Perfect, thank you for an amazing product."
Alan Francis, Tue 14th July '15
"quality products, delivered on time."
maddie styler, Tue 14th July '15
"Have ordered several times and never been disappointed. My easy one stop shop for bar products. Thanks, keep up the good work."
claire evans, Mon 13th July '15
"These glasses are fabulous for any event. They're really sturdy and will wash and wash again, no doubt they will last several years. If you are having a party these are well worth buying. They're also really good value for money."
Linda Wheatley, Mon 13th July '15
"They are beautiful colour Royal Blue I ordered them for my husband's surprise 50th birthday party. I decided to have plastic champagne flutes so that the children could be involved, everybody said it was fantastic idea. My family loved and because I ordered over 100 I thought it would be fab idea just to split between 3 families to share and should we have party again (which I'm sure we will!) Then we would just bring all of them back. I do recommend it to anyone at any function, they are well worth the money."
Tracy, Mon 13th July '15
"Quick delivery, carefully packed. Very happy with goods"
Mrs E Wilson, Sun 12th July '15
"Great service thank you, will definately be using you again."
Gemma, Sun 12th July '15
"Easy ordering process, very fast delivery and extraordinary packaging. Arrived in great shape, and looked like a very expensive item (great as bought as a gift). The recipient of the gift was very pleased. I will definately use this service again, thanks."
j barrett, Sun 12th July '15
"From ordering to receiving my goods and the quality of the products were just great! Can't fault any part. Everything was exactly as described. Delivery was prompt. All round great!"
Monica, Sat 11th July '15
"Absolutely no problems at all. Haven't actually used the product yet, as no-one is brave enough, but would have no hesitation in recommending you to anyone!"
Daphne Marshall, Sat 11th July '15
"Great service with excellent fast postage will buy from them again."
Kevin Smith, Sat 11th July '15
"Beautiful items and exceptionally well packed. Very pleased indeed :)"
Jo Kennedy, Sat 11th July '15
"I wanted a small refrigerator for a bedroom, and found your website which offered just what I needed. So I placed an order very early one morning, and opted for the one-day service. At two pm on the chosen day, it was delivered!! What brilliant service! Many thanks,"
D G Sutherland, Wed 8th July '15
"Good service, items well packed with fast delivery"
Claire Gilbert, Wed 8th July '15
"Fast delivery and a smooth transaction. We look forward to working with you in the future."
Samantha Woodley, Wed 8th July '15
"Gumball machine - it definately is die cast metal Still havent presented it to daughter but im sure she will love it Quick delivery"
Tas, Tue 7th July '15
"Very happy"
Mushij, Tue 7th July '15
"Delighted with the shot glasses - arrived quickly, in perfect condition. Thank you."
Louise Pearlman, Mon 6th July '15
"Fantastic product, well packaged & fast delivery."
Melanie, Sun 5th July '15
"The products and service recieved from drinkstuff were outstanding. They were able to accomodate all our needs and went out of their way to help. Will be recommending and using again."
Amy Bailey, Sat 4th July '15
"As a cocktail beginner this was exactly what I was looking for. Ordering online was simple and delivery was prompt. Excellent service from drinkstuff and will definately use them again when furthering my bartender skills."
Tony Hadfield, Sat 4th July '15
"As a cocktail beginner this was exactly what I was looking for. Ordering online was simple and delivery was prompt. Excellent service from drinkstuff and will definately use them again when furthering my bartender skills."
Tony Hadfield, Sat 4th July '15
"Good product Speedy delivery Well packaged"
Kay, Sat 4th July '15
"I ordered the half yard glasses and wow they're beautiful! I bought them for my restaurant and people go crazy taking pictures with them and really enjoy drinking beer on them. The only thing that I didn't appreciate that much was the wooden base that are a little unstable but with some tools I managed to stabilize and now they're ok!! I''m really satisfied with this purchase!!"
Gabriel Kunkar, Thu 2nd July '15
"Very helpful and knowledgeable - would definitely use again and happily recommend."
Ian Boaler, Wed 1st July '15
"Fast and efficient service. All product very well packaged also."
Liz Foley, Wed 1st July '15
"I pre ordered this item as it wasn't in stock. I was kept well informed of any change in delivery dates. Good value for money and well packaged!"
Elaine Scott, Tue 30th June '15
"My order arrived earlier than expected and was very well packed to avoid any damage. Would definately use Drinkstuff again"
Mrs Stephanie Bradley, Tue 30th June '15
"I ordered a Rotary 4 Bottle Stand and unfortunately it arrived with two parts broken. I was extremely annoyed as the packaging was not what it should have been. I contacted customer service by email and was sent a replacement free of charge within 2 days!! Delighted with this excellent customer service and product is in perfect condition and works well. Thanks to all at drink stuff!"
Linda Swift, Mon 29th June '15
"Excellent delivery time, very quick and the product is just as I expected."
Andrea barley, Mon 29th June '15
"Excellent quality glassware; probably better than expected! Carefully packed and promptly distributed. Extremely satisfied with the service. Well done and thank you."
Eric Morris, Mon 29th June '15
"All items arrived as requested, and would use again."
Jon Hector, Mon 29th June '15
"Would suggest that when packing ice buckets they are checked as mine was egg shaped on arrival. Packaging was fine, looks like bucket was squashed when packed. With a few squeezes the lid fitted and was okay."
Jon Hector, Mon 29th June '15
"I would buy from drink stuff again very quick delivery ,all packed really well,Thank you drink stuff.com"
mr denis david ryde, Sun 28th June '15
"Very pleased with the service received, the website is set out well so you can browse all areas of bar products Lots of fun bits to brighten up my home bar Very efficient after sales care"
Aly, Sun 28th June '15
"I ordered 24 gin glasses and misread the delivery details. When I chased, the customer service adviser was polite and very helpful. Upon delivery there was one glass missing. I emailed and received a swift repsonse, apologizing and offering me another glass or a refund. Some of the best customer service I have ever received from an online company. Very pleased with the glasses."
Lee Henry, Fri 26th June '15
"Just great service and delivery speed"
Dave Gladwish, Wed 24th June '15
"Always well pleased with the products, prompt delivery and suitable packaging. A quality service, highly recommended"
Gary Squibb, Wed 24th June '15
"I ordered 4 X big party tubs to store drinks at our wedding venue and am really pleased with the products. I had never heard of this website before so was a bit weary of ordering, but am really pleased I did. Delivery was super quick!"
Jodie, Wed 24th June '15
Drinkstuff says: We have contacted the customer to advise had we been contacted our policy is to replace or resend the items. Advised customer that still happy to offer refund or resend and waiting on response.
CHARLOTTE COPLEY, Tue 23rd June '15
"I was recommended to drinkstuff by a friend. I will be telling all my friends about this great site! Good products, good customer service on phone and good prices. Can't go wrong."
Alex Jonas, Mon 22nd June '15
"very surprised at how quickly we received the product arrived when you said it would and we are more than pleased with the the lay z spa would most defiantly order from you again."
mrs lyndis fletcher, Sun 21st June '15
"excellent service"
Angela Gawthorpe, Sat 20th June '15
"The order came very quickly and was well packaged. There was a slight error in that I was sent 4 packs of Jager bomb glasses instead of 4 packs of pint glasses - oops! But I telephoned straight away and the lady I spoke to was very helpful and having apologised she promised that the correct glasses would be dispatched immediately. True to her word they arrived the very next morning. Will definitely be using Drinkstuff again and can't recommend them highly enough. Thank you"
Jane Brown, Sat 20th June '15
"This is my second order from Drinkstuff and both times I have received first class service and delivery. The product is true to its description and is of great quality. Thank you."
Wendy South, Wed 17th June '15
"Stainless Steel Moscow Mule Cup 12.3oz / 350ml (Pack of 12) this what i ordered but i didnt realise untill i received your feed back mail that the cups which delivered to me is not exactly 350ml, its short of the size you have mentioned. i dont have any expectations about this but if you could this out for me than you'll be exceeding my expectation and i would consider yourself as a perfect beverage equipment shop. with thanks rajat"
Drinkstuff says: Thank you for your comments, we are in the process of measuring the item and will be in touch via email
rajat sharma, Tue 16th June '15
"Always very good!!!!"
Claudia Telles, Mon 15th June '15
"received my order with one broken glass. However after reporting this to you another glass was posted to me and received the next day unharmed. Brilliant and polite service over the phone. Thank youu"
Bridget, Mon 15th June '15
"Ordered Saturday expecting 10 days, Txt Monday to say arriving Tuesday excellent service delivery. Txt hour of delivery fitted well"
M Jones, Mon 15th June '15
"I received my items more quickly than expected and they were in perfect condition. I am delighted with the service and will use Drinkstuff again."
Jayne Mott, Sun 14th June '15
"We ordered our lay z spa miami and starter kit from drinkstuff. The delivery was extremely quick. The item is amazing and instructions very clear. I was a little disappointed to discover the item cheaper at argos the next day as I thought that this was a very reasonable price. I have been in the spa everyday since it arrived and is one of the best items I have ever spent my money on. I also spoke with a staff member about delivery who were most helpful. Would highly recommend."
lisa root, Sat 13th June '15
"Excellent service fast delivery kids absolutley love this spa only had it a week and weve been in it every day !! Just perfect !"
Neisha fitzgerald, Sat 13th June '15
"Fabulous! Just as required :)"
Amanda, Fri 12th June '15
"Placed an order just before going on a holiday and received it whilst away. When I come back and checked the order more than a week after it is delivered, realised that the order was short and only half of the order is delivered even though it shows full on the delivery note. Spoke to a very helpful lady when I phoned and explained the situation.She sent the remaining straight away without making me feel I was lying (which some companies do when you contact to complain, especially some ten days after the goods were delivered.) Happy with the items and very happy with the customer services. Bulent Dilek Kahve Cafe Bar"
Kahve Cafe Bar, Thu 11th June '15
"I ordered a lay-z spa it was meant to get delivered just to find out that it had the wrong postcode down it was meant to be in Leeds but was sent to Liverpool which was a mistake on your behalf as that one mistake sent my parcel 73 miles in the wrong direction."
Drinkstuff says: Customer contacted us this morning and we apologized as this was an error on our part when taking the order. We have refunded the customer the carriage costs and the order will be them tomorrow.
chris, Tue 9th June '15
"Great service from the team. Would recommend to anyone"
Chris, Mon 8th June '15
"Thank you for sending exactly what I wanted and very quickly"
Felicity Detemple, Mon 8th June '15
"excellent product and arrived efficiently. Only issue was that immediately after i ordered it, i saw it on another website 20 pounds cheaper, which was disappointing."
Drinkstuff says: Have contacted Mr Budd regarding the price difference and advised we do look to price match on items if found cheaper on a different web site
Nick Budd, Mon 8th June '15
"Product arrived in good time but there was a bash at the bottom of the ice bucket"
Drinkstuff says: We have contacted Mr Reid to offer a replacement or refund
Mr Colin Reid, Sun 7th June '15
"Made 2 seperate last minute orders. Both came super fast. I was kept informed of the order/delivery at all stages. Cost less including next day delivery than to buy from Argos and Menkind. Awesome! Thank you Drinkstuff - we will definitely be buying from you again!"
Katie Thomas, Sun 7th June '15
"A few weeks back I purchased a lay z spa for my girlfriends birthday , both of us are amazed with the quality of the spa .. I took some time to read up on different spas and I would recommend this to anyone .. The guys at drink stuff where very helpful, I called them in the morning to order the spa for collection and it was ready by midday , their service is second to none. I will be using them in the future and recommending them to friends and family Thanks guys"
Grant Dickens, Tue 2nd June '15
"Everything great, very happy . But disappointed with the store and serve set. Should they have an O ring seal if so I'm missing them, they all leak, so are pretty useless Please advise Thanks Andrew"
Drinkstuff says: We have contacted the customer to either offer a replacement or a refund of the items
Andrew Rogers, Tue 2nd June '15
"Good quality, excellent service and very fast delivery. Product arrived perfect conditions. Thank so much"
Belén Fernández, Tue 2nd June '15
"Really easy to order and quick delivery. Thanks guys our home cocktail bar is nearly complete!"
Chris, Tue 2nd June '15
"Delivered on the day requested and on time. Thanks to the all the team at Drinkstuff"
Hirst Priory, Sun 31st May '15
"I was a bit nervous when my item arrived as I never had cocktail shaker before but was due to a 60's party and cocktails for my girl friend . You know what I shouldn't have worried as we had a great time and the cocktails were fantastic even think about opening a cocktail bar now. the little book is really helpful"
Renia, Sun 31st May '15
"deilvered on time, well packaged too, very impressed"
michelle stodart, Wed 27th May '15
"Fab product we just love the hot tub and the delivery and service from this company was fantastic. We needed it delivering to our holiday home on a certain date and we only gave them 2 days notice and it arrived perfect. Thank you"
A FENWICK, Wed 27th May '15
"Excellent service. Order received damaged two times. Immediate replacement, without any obstacle!!!! A+++++"
L.Bolis, Tue 26th May '15

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