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Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

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"So good to deal with as company who have friendly and efficient staff able to process your order without pushing to get you to commit to other products or wasting time advertising their web site. Quick, easy, friendly and a great quality product. All boxes ticked."
Ric, Wed 1st April '15
"the wine tags are useful in my wine cellar. the wine accessories add to my wine enjoyment."
julian pearson, Tue 31st March '15
"Great range of products at affordable prices, super fast service, highly recommended."
Susan Dolphin, Tue 31st March '15
"I am very pleased with my order. thank you."
Debbie, Mon 30th March '15
"Quick delivery, martini glasses were shorter than expected. Still good. Great price for everything. Recommend this site :)"
rebecca saxon, Sun 29th March '15
"Very helpful telephone staff think his name was simon spent time explaining boxes it was no trouble to him and made me very confidant about the company I was dealing with Excellent delivery every time ,ordered one day delivered next day what more can you ask The secret garden"
The secret garden Patricia mee, Sat 28th March '15
"Thought I'd surprise my mum with this present after a hard week at work. Thought this would be a funny yet appropriate gift. She loved it so thanks."
Dan, Sat 28th March '15
"Excellent service, good website, quality products. Will shop again at Drinkstuff!"
Luigi Di Caprio, Thu 26th March '15
"Excellent service, excellent product , extremely satisfied"
Alison lafferty, Thu 26th March '15
"Very prompt and reliable"
Danny Bond, Wed 25th March '15
"Ordered fridge was delivered next working day... good service would use you again. Tony"
TONY MERCER, Wed 25th March '15
"I dealt with Tony who I found to be not only affable but extremely efficient. His attention to detail and customer service skills are to be treasured as he is an asset to any company. It was a pleasure dealing with him and he went the extra mile and made a difficult situation as I was under pressure with time scales, stress free. I look forward to doing business with your company soon."
Allied Retail Innovation and Solutions Ltd, Wed 25th March '15
"This is the first time of dealing with your company and would like to thank Simon Gascoyne for all his help sorting our first order. The goods were delivered the next day - excellent service. Many thanks Brian McNeill on behalf of Hirst Priory"
Hirst Priory, Tue 24th March '15
"Great Website, amazing products and super quick delivery."
Hayley Nicholls, Tue 24th March '15
"Will use again for next replenish!"
Phoebe Tann, Tue 24th March '15
"I found the service very good, plus value for money for the goods was also excellent.We had a item damaged & this was replaced the next day. :-)"
Rick, Thu 19th March '15
"Although the item I ordered turned out not to be what I wanted, I have to praise Drinkstuff's fantastic customer service. The item was delivered on the right day at the right time. The returns was very quick and simple, and I received my refund just a few days later. I would definitely order from Drinkstuff again."
David, Tue 17th March '15
"brilliant fast service excellent sales team"
alanparmenter, Tue 17th March '15
"Fast Delivery, good communication and excellent product."
Feavies, Mon 16th March '15
"Great service all round - from Customer Service, support and delivery next day. Nice easy way to order/select - goods were excellent value too. thank you very much."
Robert Coldwell, Mon 16th March '15
"Love it , great company."
Aileen mclellan, Sun 15th March '15
"Fantastic service and fast delivery communication from dispatch to delivery was 100% was really pleased with the whole process and the mini drinks fridge is fab my 14 year old son loves it it's very silent too love it would definitely recommend this product"
Karen Starke, Sat 14th March '15
"The pourer is fantastic. It fits snugly into my bottle of whiskey and pours into the measures, slowly and easily with no drips. Highly recommend no more spilt whisky."
Liz, Sat 14th March '15
"Thank You so much Drinkstuff, your website is so easy to shop with, your very prompt with your delivery. Your delivery driver was helpful and chirpy :) & all my products are of great quality... I now have my very own "bistro" at home... Thanks :)"
Daisy Brittles, Tue 10th March '15
"Ordered one day and following morning guy at door said that he was our friendly Hermes(?) carrier with a delivery. It was well wrapped and secure. The service could not have been better had I paid extra. The product should set the standards for all wine glasses. We first bought them 20+ years ago and cannot manage without them. I have just thought of one downside;they do not do a cut glass version! Albert R Slack"
Albert R Slack, Tue 10th March '15
"I am very impressed with the service I received. One of the items I ordered arrived damaged, and the item was replaced quickly and without fuss. I would highly recommend."
Clare Starke, Tue 10th March '15
"Fabulous service! Order arrived sooner than expected. Unfortunately my order arrived with a missing optic but, with a quick email, a replacement was sent out swiftly. Really, really pleased! Amazed!"
M McCoy, Tue 10th March '15
"I loved this item so much I have become a repeat customer...stocking up for future birthday gifts for friends' and family!"
Pauline Paton, Tue 10th March '15
"Just want to say very happy with the fast delivery. Item packed really well"
julie, Mon 9th March '15
"Love the products. Easy transaction and recieved within2 days. Will definitely buy again"
Plare, Mon 9th March '15
"items exactly as described, well packed and quickly delivered. Well done to all concerned"
beth, Mon 9th March '15
"You asked for feedback so here it is. The items ordered were sent, they arrived on time and were undamaged. Don't think giving a star rating is appropriate as that's what one would expect."
D Marshall, Sat 7th March '15
"Very pleased will all my items. Arrived very well packaged and delivery was very quick. The website was easy to use and I found everything I was looking for and more. I would highly recommend this site to anyone."
Cheryl Gipp, Wed 4th March '15
"I called to check stock levels prior to ordering for next day delivery, I was looking forward to the next day service. The following day I was advised by your team that they could not locate the stock and that I would have to wait for new stock to be delivered to your warehouse. This was unacceptable, as I called to check stock levels before ordering. So this issue caused me concern for my planned event in the following week. However your team did manage to deliver the stock in time for my event. Gold star to the dispatch and delivery team. Great items and my event was a great success. Thank you."
Stewart Bethell, Tue 3rd March '15
"Many thanks - delighted with your service. Both orders arrived safely, within 24 hours. Will definitely use when I next need anything that is in the Drinkstuff stock list."
Jackie, Tue 3rd March '15
"Quality glasses well packed nothing cracked or broken"
Walter Henderson, Mon 2nd March '15
"I've bought as a gift so at this point I can't comment on how good it is. I charged it up to ensure it worked - it was fine. Its an attractive corkscrew which seems to be very good value for money."
Frances Fawkes, Mon 2nd March '15
"Ordered the Large Boston Cocktail Shaker set for my husbands birthday- great price, quality and service. Would recommend and also purchase future items from here. Thank you"
Helen, Mon 2nd March '15
"I fist placed an order in January. My daughter turned 18 and wanted a cocktail set, she loves Mojitos ! She was thrilled with the present. Everything you need to make the perfect cocktail. Unfortunately a couple of weeks later the glass cocktail shaker broke. We ordered a replacement and also order a strainer and more glasses.We celebrated a 50th birthday last night and the cocktail set went with us ! Everyone was impressed ! Couldn't recommend the company highly enough. Fantastic service at a fantastic price."
Jill Bush, Sun 1st March '15
"Excellent product. Tall glasses standing really tall. A clear word on behalf of the drinker and the content"
OLADAPO OGUNWUSI, Sat 28th February '15
"I trawled the internet for this item and finally found what I wanted on this site. Thanks for the reasonable price and the speedy delivery"
Anne Salmons, Sat 28th February '15
"This wine cube bottle holder is very easy to assemble I ordered the cube on Friday and it arrived on Saturday very good I think you would agree I will deal with this company again good products at good prices"
Brucefletcher, Thu 26th February '15
"Absolutely superb present that has been bought for two close friends, really pleased."
Nicky, Wed 25th February '15
"This is not the first time I have purchased from Drinkstuff. On this occasion there was a small problem, but the customer service was superb, and the problem sorted without any quibble whatsoever. Every business has hiccups, it's the way they are dealt with that makes them stand out, and Drinkstuff will certainly retain my custom. Well done."
Robert, Wed 25th February '15
"We recently ordered various products for the bar at our wedding, we found all we needed at drinkstuff.com at the right price. Our order arrived within 3 days and the quality of the products is very good. Whether you are a business or someone planning a garden party at home drinkstuff will meet your needs. I will certainly be using them again in the future"
Martin Hill, Mon 23rd February '15
"Fantastic service everytime Thanks"
tina Godbold, Mon 23rd February '15
"Good site, great product offered at competitive price, excellent and speedy delivery service"
Dave, Mon 23rd February '15
"Ordered on line and delivery was there with in the week good service. As yet still to recieve an invoice"
Drinkstuff says: Emailed Mrs Watson to advise the invoice should have been in the order when it was received.

Have emailed a copy of the invoice to Mrs Watson
Norma Watson, Mon 23rd February '15
"A big shout out to Bridget. Due to my own error I'd doubled up on an order and payment. Bridget was more than helpful and resolved the matter fast with a few phone calls and an email. Fantastic service all round. Thank you Bridget."
Helen Metcalfe, Sun 22nd February '15
"Excellent service, prompt and well packaged"
Janet, Sun 22nd February '15
"The order was shipped and received within 2 days, although one of the glasses was broken, I reported the breakage and had a reply the same day, I received a replacement glass 2 days later."
Richard cashmore, Sun 22nd February '15
"Once again Dinkstuff come up trumps, excellent delivery, quality items and most importantly "Great Value ""
Robert sinclair, Sun 22nd February '15
"My boyfriend was totally over the moon with the dimpled beer tankards, apparently his best birthday present! Great quality and swift delivery"
Catherine Gilchrist, Sat 21st February '15
"Goods were as described and very nice, they came packaged extremely well. I was kept up to date on delivery progress but was a little disappointed in that the payment was taken as soon as the goods were ordered but the goods didn't arrive until 6-7 weeks after the payment was taken. Other sites do not take payment until the goods are despatched"
Drinkstuff says: Thank you for your comments regarding the delivery. We have checked to see why it took so long and can advise that when you placed the order it was showing as a Pre Order which meant the items were not in stock at the time the order was placed. Payment was taken at the time of order to reserve the stock. We are looking to address this with our new system.
Marie Mitchell, Thu 19th February '15
"I have ordered from you on two seperate occasions and I am always thrilled that my orders arrive on time if not before. The website is so easy to use and I will keep coming back to you if I need anything! Great service"
Heather Heaton, Tue 17th February '15
"This is the second time I have used drinkstuff, and again the service has been excellent, will deffo recommend and use again :)"
Sharon Biggs, Tue 17th February '15
"I had a minor issue upon receipt of soda siphon one part was missing out the box but essential to operation (gas canister holder) Upon raising this the item was sent out promptly with no quibble."
David Thomas, Tue 17th February '15
"Fast delivery and my husband was really pleased with these pint dimple glasses. Would order from you again."
Kate, Mon 16th February '15
"Fast delivery and my husband was really pleased with these pint dimple glasses. Would order from you again."
Kate, Mon 16th February '15
"I've used drinkstuff now on a number of occasions and service is great. Quality of products are excellent and speed of delivery is second to none. Will continue to use for all my bar needs."
Recep Tankut, Mon 16th February '15
"I always like to buy bar products from drinkstuff only.I was, I am and I will never be disappointed by them that I knew.will keep doing my shopping from them.Thank you for making my home bar a perfect bar."
Sapan Jani, Sun 15th February '15
"Delivery was quick but unfortunately one item was missing. Replacement was sent promptly. Cannot fault customer service. Am not able to comment on quality of product as it was given as a gift."
Mrs W L GREEN, Sat 14th February '15
"very quick and efficient delivery and excellent products as always...love this site"
jane woods, Sat 14th February '15
"I have found Drinkstuff online service very easy to use with quick delivery and quality products. Great Service"
Maria Gannon, Thu 12th February '15
"Good, practical wine glasses. Fairly priced"
W A Cameron, Wed 11th February '15
"Absolutely brilliant glasses, few chips nothing major"
laura, Wed 11th February '15
"lovely quality glasses these are to complete a set already brought for my daughter"
MRS B SARGEANT, Wed 11th February '15
"Everything arrived as advertised, very quickly and all working and looking exactly as it should."
Sam, Mon 9th February '15
"Sue helped me throughout the booking procedure. She was fantastic, Thanks!"
dustin mills, Mon 9th February '15
"I've used drinkstuff now on a number of occasions and service is great. Quality of products are excellent and speed of delivery is second to none. Will continue to use for all my bar needs."
David Didmeister Mullins, Sun 8th February '15
"I''ve used drinkstuff now on a number of occasions and service is great. Quality of goods and speed of delivery is second to none. Will continue to use for all my bar needs."
David Mullins, Sun 8th February '15
"one of my purchases was missing a component however a prompt response from customer services and a replacement was with me in a couple of days. Will definetly be a returning customer."
barry smith, Sun 8th February '15
"Excellent service and items.....exact description on web site when ordering, very quick and simple.....delivery was quick and items packed very safely & secure....will definitely recommend this company to others. Cheers"
Karen Overton, Sun 8th February '15
"Just received my second order of Mason Jars. I had to re-order as people keep taking them home from parties. They are a great product (I just wish my friends would buy their own). Excellent service from drinkstuff, fast delivery, great value and well packaging"
Michael Stimson, Sun 8th February '15
"Very good, the delivery was great and not expensive!"
Andrew, Sat 7th February '15
"Absolutely love the oval base tumblers. Saw them at a posh dinner we attended and immediately liked them. The base is weighty to help prevent accidently tipping over and the glasses are beautiful to look at and hold,"
Mal Rowland, Sat 7th February '15
"absolutely fabulous product range, I only wanted shot glasses but spent over an hour online looking at your website! Have recommended to many friends already. Great customer service with quick delivery, thank you will certainly use again,."
lyn mayle, Sat 7th February '15
"I would like to share my experience with Drinkstuff company, in my opinion are very competent in general. The order was a very simple process, delivery was fast within what was expected, very good packaging! The product was what I expected. I'm very happy, and I propose to everyone this company. Thanks to Drinkstuff."
Miguel Lopes Tavares, Thu 5th February '15
"Second time placed order and again superb quick services. Very pleased with goods orders good quality and price. Packaged well easy transaction. Thanks"
Wendy Brown, Wed 4th February '15
"Very satisfied with the response to report of faulty item. The base was replaced without having to return all items and was perfect. So pleased as this was a special birthday present. Thank you."
Sue McDermott, Wed 4th February '15
"Excellent, fast and efficient service. Will use you again."
Lindis Pattison-Tadman, Wed 4th February '15
"On receiving my whisky glasses I discovered there was a manufacturing flaw in two of them. Drinkstuff were very helpful and immediately sent out replacements, which they checked in advance for me. Great service!"
Paul Docherty, Tue 3rd February '15
"The goods and service were exactly what I was promised. I will definately use drinkstuff again"
daren hills, Tue 3rd February '15
"This glass dispenser was to replace a plastic one of the same style. The glass is more retro, attractive and chunky at an excellent price. Wrapped carefully and despatched quickly. Thank you"
Anne harman, Mon 2nd February '15
"Quick delivery items good quality"
Mark, Mon 2nd February '15
"First time I have used you - super fast service, will use again."
susan, Mon 2nd February '15
"Just wanted some nice vinegar serving bottles for the dining table. They looked good on the website so I ordered three. Very impressed when they arrived - larger than I thought, but that made them more useful. Not only that, but they are chunky and very elegant at the same time. Have to say that they were so well packaged too - not the remotest chance they could be damaged in transit. All-in-all an excellent shopping experience - I'll be back on the website soon."
William Hussey, Sun 1st February '15
"I was amazed by the range of products on offer - just right for me to start some gin making. Prices were good though delivery and the way the order was packed was second to none. I will return and buy again."
Neil Roberts, Sun 1st February '15
"Placed an order for glasses and forks...all arrived well packed, BUT no forks...knives were wrongly sent. On contacting the company the issue was quickly resolved...keep the knives Madam with our apologies and we will despatch your forks immediately...they were received within 48hrs.. excellent customer service"
Sue Bond, Sun 1st February '15
"Sir my order ordered on 21st Dec with next day delivery, still had not arrived by the Tues so I phoned and was told there had been a mistake with the order and it had been dispatched in someone else's order. The girl on the phone was most apologetic and assured me it would be dispatched that day so I would receive the order before Christmas, it still did not arrive and when I tried phoning the place was closed for the Xmas holidays. On contacting you after the holiday the order was dispatched and it did arrive the very next day, my postage was refunded but I was still out of pocket with the phone calls and having to buy extra glasses for my guests. I would of thought at the very least I would receive an email with an explanation and an apology for my inconvenience. I will think very carefully about using your firm again. Regards Jacqui"
Drinkstuff says: We have contacted the customer re the comments and are now waiting a response.
Jacqui Dowgill, Sun 1st February '15
"Order arrived promptly and was exactly what I was looking for. Unfortunately there was a small problem with one item, however as soon as I informed the supplier the item was replaced promptly and without any quibbles.They even sent follow up emails to make sure I had received the replacement and was happy with it. VERY IMPRESSED! Service such as this is very hard to find these days, so 10 out of 10, will not hesitate to order from this company again."
anina allen, Wed 28th January '15
"I have always bought products from here in both of my businesses and always delivered on time, got exactly what it says on the tin, thank you"
Rafi, Wed 28th January '15
"Reliable and quick service - thanks!"
Elena Morgan, Tue 27th January '15
"Great products at great prices. Secure packaging and prompt delivery."
Sandra Grateley, Tue 27th January '15
"Very impressed with this item , we were looking for a special kind of gift for a 70th birthday present , item arrived on time and very well presented in a lovely wooden box. I would be more than happy to recommend this company to anybody. Well done guys , very happy with our purchase"
David Sussex, Tue 27th January '15
"Having rececieved my initial item I was dissappointed in that the brandy glass was smashed during transit. Clearly the way it had been packaged wasnt correct. On the flip side of this I did receive a replacement after sending some images of the broken item by next day delivery. I would give Drinkstuff another try sometime in the future."
Steve Sargeant, Tue 27th January '15
"Simple to order, simple delivery, whats not to like. A local bar pointed us in Drinkstuff direction and we were not let down. The only issue, tongue in cheek, the sheer volume of protection for the glasses in transit . I had to make a separate trip to recycle"
Kate Hartley, Mon 26th January '15
"All products ordered were delivered quickly. Amazing value for money, cannot recommend this company enough."
Lynda Watt, Mon 26th January '15
"overall my experience was very good, the website is pretty clear - took a second too see where everything is located. Ordering was easy to use, quick and clear and I liked the ability to chose what specific day you'd want it to be delivered on. Their choice of delivery service they have chosen is fine, offers you the ability to track the parcel if its out on delivery or not but at times it would be a massive improvement if you had the ability to track the vans location located at the current time or an update on location hourly or so, this would make for a large difference as the service gives you a time slot between 7am-9pm (i think) which is a large gap as you would need to be in for the parcel. overall its a good site, with easy of us and will definitely use it again!"
Joshua Whitney, Mon 26th January '15
"These glasses are exactly what I was looking for. Product just as described. Packed well, fast delivery. Overall, excellent service."
Jane Ainsworth, Sun 25th January '15

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